Comcast Corporation

I am so tired of Comcast and their false statements to try and suck you in for their service .!!!!! I was just on hold with a women from the Customer Solutions center at 1800 comcast for 1 hour and 30 min and even took a picture of the time on my cell phone ,. They LIE and tired of the bills monthly . I called to get my bill lowered they give me one price and I recieve my bill and its another price .I am tired of them and Canceling SERVICE!!!!!!

My internet account has been frozen and when I open a browser it states I must pay $96.32 to reactivate. When I check my account online it says that I owe nothing and my service is connected. I have not received a bill, paper or electronic for 2 months. When I call customer service I get a busy tone and am hung up on.

By far the worst customer service I have ever had. I had a problem with my modem so I called tech support. They came to the conclusion that it needed to be switched out because it was faulty. So we set an appt for the next day at 10:30 to 12:30. We waited and waited and no one ever showed up. I called at 1:00 p.m. and to see what happened and the gentlemen told me that the tech that was supposed to come never did because of a scheduling issue. They didn't even bother to call me to tell me this. I was then disconnected from him when he tried to get me to his supervisor. I was then on the phone from 1 p.m. to 5 p.m. talking to different call center employees and when each one tried to connect me to a supervisor they kept disconnecting me and or telling me there was absolutely nothing they could do for me. I was extremely patient up until the very last person I talked to who happened to be a supervisor, because at that point he told me that it was too late and all the technicians were busy, but we could reschedule. Time and time again I told him that I could not reschedule because of work. Long story short, I lost 4 hours at work because of dealing with Comcast, that is money I will not be able to earn back, also I lost work at home that I do on the internet because they didn't fix my modem on the time they said they would. Comcast if you want to make this right, you better contact me ASAP. You cannot set a business appt and not show up for it, and then tell your customer that there is nothing you can do for them when they pay you. If you want to keep my business, you will fix the equipment that I am renting from you, that I am paying you for.... email me if your willing to fix this j[redacted]com

Comcast added an Internet upgrade to our account without notifying us or being solicited by us. The upgrade was called Blast! Internet service, and carried a $12 per month charge. I called and asked why they added that upgrade to our account. The rep told me that Comcast "noticed that your Internet speed has been slower than usual so they added the upgrade."
I was floored by this response. I asked the rep why Comcast would add an upgrade to our bill without asking us, being asked by us, or even telling us. There was no explanation whatsoever on the bill. I told him that we had not been having any trouble with our Internet speed, and that it was not up to Comcast to decide that our Internet was too slow for us. The rep had no answer for this and I could sense just wanted to get me off the phone because he didn't know what to say.
Searching for words, he actually said, "you are getting a $7 per month service discount for this upgrade, so you're really only paying $5 per month for it."
The rep removed the charge from our bill, but I am extremely disturbed that they arbitrarily added it in the first place. The rep also did not seem to know much about this and had no suitable answers to my questions, which left me not much recourse for my complaint. I still don't know why they thought they could just, out of the blue, add an optional upgrade charge to my account. I wonder how often they do this to others who don't notice it on their invoice.

Comcast /Xfinity is the most horrible service provider for internet, cable, phone service, and home security systems. Our entire apartment building has been without service for the past five (5) days, because one of their independent contractors broke into our outside cable box, cut wires, and stole additional wiring along with splitters and batteries. I was told by one of the techs who visited to resolve the issue, but Comcast sent a technician who was completely unqualified to accomplish the task, so now, we're about to be on day six (6) without internet, cable, and home security systems, because the technician never came within the 12 hour window. Yes, 12 hours was the promised time, and yet, the contractor never showed.
This community has been discriminated by Comcast for several years, based on what my neighbors have told me. To quote, "Since there are [redacted] here, they don't give a [redacted] about our business." By observation, this quote,though layered with curse words, is correct. Comcast need to leave I[redacted], INDEFINITELY. When you reserve service for six and seven figure salary earners instead of the people who are keeping you afloat, then some thing is wrong.
It's a shame that Comcast takes advantage of hard-working people like this. I work from home and at the office, but I find a bit more solace working at my residence. Granted, it is an apartment, but it is still a home. Unfortunately, Comcast has very selective tastes in clients. No one should be discriminated against because of their income, race, gender, religion, or sexuality. The actions of Comcast have made me more aware of their discriminatory practices.
I hope this review helps someone in the near future, because our state does not need companies like this one. A customer is a customer, and that's all these companies should consider.
Thank you.

I really wish we had another cable company in our area. Every time I have comcast install something, they screw up. When I moved the first time, they never showed up and then took two weeks to actually show up. This time, they didnt show up to upgrade my service. They dont call to let you know. You just sit around all day waiting. They give you $20 refund on your account which doesnt nearly make up for a day of work. Now I have to reschedule and hope they show up to the next one. The customer service reps dont show any empathy toward the situation. Brutal customer service comcast!!!

I am located in W[redacted] Ma. and am a Comcast cable customer. I called their customer
service line to ask a simple question about my modem and the possibility of changing it.
I spoke with five or more people who kept referring me to another department. After waiting ten or more minutes to be connected with each person well over an hour on the
phone. I get connected with a fellow who was supposed to be the person with the answer. After talking to him for about ten seconds we got disconnected and he does NOT call me back. Over an hour of wasted time with the worst customer service I have ever had the displeasure to have to deal with. Comcast is the worst and you cannot even call your local Comcast office for advice as they don't have phone ability. If you sign up for Comcast hope you never have to deal with their incompetent customer service. For over $145.00 a month they really don't give you much for your money.

I have internet service through Comcast. Each week for about three to four weeks I have been experiencing outages in my service. When I call Comcast to address the issue, the customer service is outsourced to a foreign call center that does not understand my issue and continues to state the same things as the pre-recorded statement. I work from home and need stable internet service. Comcast is interfering with me earning a living. Further, I am unable to reach anyone that can either credit me for the periods of service loss or that can accurately explain the issue. On top of the fact that it takes over two minutes of automated prompts to reach a live person.

Comcast prematurely cancelled our internet and cable a week earlier (Saturday, Dec 5) than requested ( Dec 12 ) because we are moving. Since we are still living in this house for a week, I called to have them turn the cable and internet back on, which should have been pretty easy in theory. In reality, I was on the phone for four hours and talked to 12 different representatives ( no exaggeration), was transferred to every department at least twice (no exaggeration) and ensured 3 dropped calls. At the end of an exhausting 4 hours, I still did not have working internet. No one could help. On Sunday, I called again to get back online and 3 departments later and 4 representatives later, including a supervisor (Mary, billings supervisor), my internet is still not working. Mary told me that only a department that is closed can help me and I have to call back tomorrow. That is three days without Internet and cable because of their error and over 4 hours of my life wasted talking to 16 representatives and supervisors that can't get my services online. Since, the world relies so heavily on the Internet, any cable and Internet company that puts customers through this kind of hassle and still can't provide basic services is not conducting fair and good business. I am a very unsatisfied customer and I loathe calling tomorrow to probably waste more time and end up still being without cable and internet.

When you sign up for service they give you one price and when you receive your first bill it is higher with additional charges. Every time you call you get different prices and they always mess up on orders including shipping to wrong address. After speaking to a manager he was just as confused as customer service and the issue was not resolved. I had to call multiple times for the same problem. Channels always going out with error codes. I am very unsatisfied with them but I really have no other option due to the location of our balcony for the satellite signal. Customer service is horrible. Yes they are nice but no one seems to know about their own company and always contadicting what the previous person tells me.

Comcast has been scheduled to come hook up cable and Internet at my house 7 times now. First, I was rescheduled without my knowledge. I called and was given a special code to give when a technician called me so they would come that day. I took my dog and paid for her to be in doggie daycare for the time so she wouldn't be around while the people set up. No one ever called me for the setup/special code. I called they told me I had been rescheduled for 3 days later. 3 days pass and I take a half day at work so that I can be there for the cable. Comcast does not show up again. I call and I have been rescheduled. I complain to Comcast and they assure me someone will be there tomorrow. Tomorrow rolls around and no one shows up so I call and once again I have been rescheduled. This goes on 7 times (Comcast has the records to prove it) and I remind them I have NEVER been called about a schedule change. They change it without my knowledge but Comcast continues to take things off my bill. At this point I have been blown off 7 times and the representative asked me to wait now for disbatch to call me. I am now going to begin calling new companies to because at this point I do not care the price. All I want is cable and Internet and for someone to show up when they say they will

We were offered an upgrade on internet along with a basic cable box for an additional $3.00 a month. We had the box for less than two weeks. Upon receiving our bill (which was $15.00 more than expected - fifteen on top of the additional three), we called the company to cancel and see where to send the cable box. The customer service woman was not helpful, so I asked to speak to someone who can assist in this matter. The account specialist was rather rude stating "I do not see how you are confused by your bill." The end result: I have canceled the package that we were promised three dollars more with cancellation at any time. We will get a $4.00 credit on our bill but we still have to pay the extra $15.00 from the bill. That means that Xfinity gets eleven dollars of my money that they should not get. WORST COMPANY EVER! If there was any other company (even if they were more expensive) that could give us the internet speed that they provide we would gladly switch to them.

I cannot believe the madness that Comcast has been getting away with. Not only have they decided to do a "trial" run on their limited internet usage in my area (and by trial I mean over two years), but they are the only option for internet that is available at that zip code! Every month I have paid $50+ (sometimes ~$80/ month)for "internet overage usage" because I have FIVE adults living in the house and yes, we all use electronics. You would think, that a slight detail, such as limiting your HOME internet would need to be made much more clear in a contract, else I would just stick with limited mobile plans. To make matters worse, Comcast employees are absolutely emotionless when you call in, and don't ever really resolve your problems. They just go in circles, put you on hold forever, and disrespect you. I have never been more disappointed in a service company, and truly hope this comes to an end soon. I cannot wait to move so that I can finally get out of this horrible contract.

On June 2015 I have upgraded my cable service with Comcast Xfinity over the phone. I was told that as part of the upgrade,I will receive a modem, but I told her we do not need the modem, as we have our own, but she insisted that I take the modem, as it is part of the upgrade, and it is FREE so I should take it anyway, so I did. When I received it, I didn't open the box, and put it in storage thinking I can use it as a back-up modem.
8 months later, I realized that I was charged $10 per month for the rental of this modem. I called Cust Svc again, and I was told that the Shipping and the modem was free, but rental fee will be taken.
The 2nd Cust Svc Rep took off 3 months of rental fee (apparently the maximum they can deduct-why?), but it still means that I have paid $50 for something I initially refused, and haven't used. Fortunately I have not open the box, so apparently (according to the Rep) I can send the modem back to Comcast without being charged for shipping (we shall see).
I can see how Comcast can make some extra profit by misleading their customers, and count on misunderstanding by millions who use their service.
For someone like me who uses auto-payments, it is easy to miss the additional cost, and be scammed by Comcast's hope that I will miss the charges.
Comcast is deceptive and I consider this fraudulent, as there was NO DISCLOSURE that rental fee will be applied, and untrue implication that it was "free" through usage of language.
I am so angry at their deception that I am currently preparing to change provider.

Review: I signed up for service with Comcast after being promised Internet and telephone service for an introductory price of $39.99 per month for one year. Comcast increased the price after only 6 months. After complaining at the local service center, the representative implied that I was lying and asked to see proof of the terms of the offer. However, I made the purchase over the telephone and therefore have no paperwork to outline the transaction.Desired Settlement: Honor the agreement your sales representative made with me. My charge for Internet and telephone service should be $39.99 per month until May 2014.

Business

Response:

December 4, 2013 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: November 14, 2013 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office November 15, 2013 in regard to receiving promotional rates. An explanation has been provided to [redacted] on November 14, 2013 informing him a six month promotional rate for high speed internet and phone service has been applied to their account effective October 28, 2013. At the conclusion of the promotion, standard retail rates will apply. I apologize for any inconvenience experienced regarding this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Corporate Liaison

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I experienced problems with internet at my place. I called support and explained situation. The person on the phone helped me to scheduled an appointment with technician. After time and day was confirmed I finished the conversation with person on the phone. Later in a three days technician inspected my place and did not resolve the issue with poor internet reception. Later I received 60$ charge on my bill. I have never been told that technician visit would cost me 60$. There is a record of my phone conversation with comcast rep at comcast that proves that I was not told about charges. The 60$ bill came as an " unexpected surprise" .

I talked to comcast rep after I received bill but the company refused to credit me 60$ back. Instead they agreed to reimburse me only 20$ out of 60$. So there is still a balance of 40$ to be reimbursed by comcast.Desired Settlement: Refund check/ improve customer service

Business

Response:

May 1, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: 04/07/2014 Re: [redacted]Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office April 8, 2014 regarding a billing issue. I spoke with **. [redacted] on April 9, 2014 and advised as a courtesy the service call fee was waived on April 9, 2014 and will reflect on his April 23, 2014 billing statement. I apologized for any inconvenience this may have caused. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Executive Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I am a new customer to Comcast and I had cable and internet services instilled two weeks ago. All my transactions was done through a **. [redacted] an agent of comcast. I previously had Verizon before I switched over to Comcast. My house was previously wired for cable and they technican that conected me to Comcast did not do any wiring in the home. All he did was run a cable from their equipment on my lawn to the house because he was not recieving signals in the house. **. [redacted] during all my deal[redacted] with him never told me that I will pay any connection fees. My bill comes and I have the following charges,

3/29/2014-Install fee- video prewired home $39.95

3/29/2014 Install add'l outlet unwired home 2 @ $19.95=$39.90

3/29/2014 Intall fee- internet $29.95.

I call Comcast on April 8th and 10 to complain with no resolution. They told me that they will call me on April 10th before 6pm bet never did.

[redacted] told me to call him if I have any problem but I called him on the number he gave me several times, left massages but he never returned my calls.

My Comcast account number will be provided as needed.I will like to see a resolution to this matter. Thanks.Desired Settlement: Pay back all the install fees that I was not make aware of and are not necessary because my house was previously wired.

Business

Response:

May 4, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: April 16, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office April 17, 2014 regarding an installation charge. I spoke to **. [redacted]’s on April 17, 2014 to discuss her concerns in regards to several installation fees on her account. According to my research I found that the customer contacted our customer service department in April 2014 when she received her first bill with fees included. Unfortunately, the salesperson misinformed **. [redacted] about the installation fees On April 17, 2014 I informed **. [redacted] that a credit was applied to her account by a representative on April 12, 2014, for video and internet installation fees. The credit appeared on her April 14, 2014 billing statement. Additionally, I have applied another credit to her account on April 17, 2014 for video and internet installation fees as a onetime goodwill gesture for the cable line running in her front yard. This credit will appear on **. [redacted]’s billing statement, dated May 14, 2014. I apologized for the inconvenience and frustration we caused her. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Cable Communications, LLC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Good Morning [redacted],

Review: Our company had tried to cancel Comcast service, but the account had been signed by an ex-employee without the contract being reviewed by management. The Ex-Employee did not have the rights to do this, but [redacted] took over the contract. Comcast provided a change of ownership form @ 2/2012, but never provided [redacted] with a copy of the contract. In November 2013, we contacted Comcast about getting service at our new offices in [redacted] since our current building had been sold and was being torn down to put in a new train station. Comcast advised that they would not be able to provide service and that the bare minimum time frame for them to try to install would be 6-8 months. We told them that was not good, and the individual advised us that we would be able to get out of the contract since we had tried to keep service with the company, but were unable to due to the company's new location. We signed the disconnect form on 4/24. Comcast had never advised us that we would have two months following our "disconnect / cancellation" request for them to continue to bill us. I'm sorry, but this is a very unfair way to do business and is 100% against the consumer and 100% in favor of the business. Consumers / business do not "cancel business" with vendors on whims, but with cause. Our cause was that Comcast could not provide service at our new facility.Desired Settlement: We are requesting that Comcast cancel their payment requirments on account # [redacted] and credit the account $273.92. This is fair since they were advised in November 2013 that we were going to cancel service and did not advise anyone at our company that we had to give 60 days advance notice of cancellation.

Business

Response:

July 8, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 20, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office regarding a dispute concerning an early termination fee. I spoke with [redacted] June 26, 2014, network manager for [redacted], and I explained that the Early Termination Fees will not be applied to the account as we were unable to provide a transfer of service for the business. We also waived the required 60 day cancellation notice. The disconnection order was processed June 25, 2014 and the billing was backdated effective April 28, 2014 leaving a credit balance on the account which was returned via refund check on June 27, 2014. I apologized to **. [redacted] on behalf of Comcast; **. [redacted] contacted business services multiple times regarding the disconnection of services however it was not addressed. I explained that all information will be forwarded to management for review. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Corporate Liaison

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by Comcast in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Comcast did an excellent job in their customer service department that handled this claim and they were able to get this handled to our satisfaction. The individual that I spoke to was very courteous and apologetic that we had to go to such lengths.

Regards,

Review: On June 10, and without notice, I noted my 6/3/14 bill increased by $27.20. I called Customer Service (CS) in an effort to find out why the increases. I could not get a straight answer for the increases. All the CS Rep would say was that my discounted period had expired. I explained that I had a two (2) year contract for the discounted base price of $99, she replied that I had no contract. When I said I would than cancel my services, she reversed herself and stated I did have a two year contract and there would be a termination fee. When I tried to differ with her, she became rude and confrontational over the phone. I than asked to speak to another CS Rep, and was put on phone hold for unreasonable amount of time. Comcast like [redacted] and all other similar corporations, make it very difficult for a customer to drop service. Complaining customers or customers who want to drop a service can expect unreasonable phone wait times as punishment or as further punishment, one can typically expect calls to be accidently disconnected.Customers are at the mercy of Comcast with very little or no recourse other than to write letters to those that will listen about the awful services conglomerates such as Comcast provide.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Want to make sure that services are disconnected as of June 10, 2014 as discussed with the Comcast CS Rep. I do not trust that Comcast will disconnect services as requested and adjust my final bill accordingly.

Business

Response:

June 24, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 13, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office June 16, 2014 in regard to a billing issue. I attempted to contact **. [redacted] several times, using all resources provided by the customer, to discuss his concerns. Unfortunately, my attempts were unsuccessful. However, our records indicate on May 17, 2013, **. [redacted] was provided a transitional promotional rate for his services with a 24 month contract. From May 17, 2013 to May 16, 2014, the services billed at their lowest rate. On May 17, 2014, the services stepped to their next rate, and on May 17, 2015, the services would bill at their regular published rate. On June 10, 2014, **. [redacted] contacted Comcast to disconnect his services. **. [redacted] was not billed for any services after June 10, 2014. The disconnection of the services was completed on June 20, 2014 and all the equipment was returned and removed from the account on June 23, 2014. **. [redacted]’s customer service concerns have been forwarded to the proper management for further review. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted]. Regards, [redacted]Executive Customer Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because I have also attempted to contact [redacted] at the number provided and all I get is a voice mail "out of office." In response to her letter, my discussions with Comcast's Customer Service Reps differ than what she is reporting. I was specifically offered a 2-year contract a the special rate that is being contested. Nonetheless, my issues with Comcast continue as follows:1. I was never contacted or notified that my rate would increase;

Review: When moving, Xfinity Home Security allows you to transfer your services but they dont tell you they don't service all areas of the [redacted] valley. Their contracts fine print says that you will be charged a cancelation fee if you move outside of their covered area; however, you can transfer the service to someone else (if you can find someone to take over your remaining contract). What is ethical and legal about Xfinity requiring such a thing?Additionally, Xfinity has confirmed that there is in fact a Comcast cable line already installed in my neighborhood - in fact, it is directly in front of my new home. I do not want to cancel my services with Xfinity Home, but I am being forced to cancel because they refuse to use the line that is already installed. I spoke with several customer service representatives over multiple days, but was fed up when I reach Corey (Employee ID #([redacted]). He refused to help me and said there was nothing Xfinity or he could do. My cancellation fee is for the remainder of my contact (totaling over $700)! This is a ridiculous amount and Xfinity wouldnt be out any money if they just cancelled my services free of charge, because of these extenuating circumstances.

Product_Or_Service: Xfinity Home 300

Order_Number: N/A

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Cancellation fee refunded without it affecting my credit or future services.

Business

Response:

August 5, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: July 22, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office regarding a dispute concerning an early termination fee. On July 28, 2014, I corresponded with [redacted] and explained the early termination fee associated with their Xfinity Home service was waived on July 22, 2014. Our records indicate there is unreturned equipment on her account. Once the equipment is returned, the credit balance will be refunded to her. A return mailer has been sent to [redacted] to return all equipment remaining on her account. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted]. Regards, Kathy B.Executive Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. On Tuesday, 05 Aug 2014, I returned the equipment indicated in the response from Comcast. I hope that Comcast customers won't have to be hasselled by this issue in the future.

Regards,