Comcast Corporation

I've lived all across this great country and have had internet and cable service from just about every service provider that exists. I've never had such an abhorrent customer service experience as I did when I moved to St. Paul, MN and signed up for Comcast internet. First off, I only wanted high-speed internet. I was quoted some ridiculously high price for internet only, but if I bundled service with cable TV, I could save money. I don't care about cable, but figured I'd save the cash each month.
The first technician they sent out showed up angry about something. He claimed he received bad information from his dispatch and would do what he could to get us hooked up. He was pacing in my driveway smoking cigarettes stating that he wanted to "strangle someone". This freaked out my wife and daughter. He ended up running a cable from the basement through my heat vent (bending the vent in the process), strung the cable across my living room floor to the TV and quickly left without completing the installation. I had to spend an hour on the phone with Comcast to get the internet working after this technician left. A second technician was sent out to complete the install and also stated that he had received bad information from dispatch and did not have the time or the appropriate tools to complete our initial work order. A third technician comes out nearly 2 weeks after we ordered service and again states that he did not receive the appropriate information from his dispatch. How hard can it be to connect cable TV for a "professional" cable TV technician? I was so frustrated and wanted the service that I was paying for that I not only had to loan this guy my own personal tools and design the install, but this guy had to call another technician to help run the cable across an unfinished basement ceiling to get to our desired TV.
Comcast tried to charge me for each "professional installation" on my bill. Further, I did not order, want nor authorize HD service but, you guessed it, I was being charged $10/month for HD. Apparently the first technician installed an HD box without authorization so they simply began charging me for HD. When I called to complain about their error, they responded by shutting off the cable entirely stating that I will have to run across town and switch out boxes to get a standard definition box. My bill clearly states that I have a SD box, but they didn't care and shut off our cable.
Each and every time I've called customer (dis)service, I've been met with rude, arrogant and snobbish representatives. When I ask to speak with a supervisor I receive more attitude. Our internet speeds have been abysmal and their only suggestion is to double our speed (and our monthly price) as there may be too many people in our neighborhood on the same hub.
This is the worst service I've ever received from any business in any state. They are the only game in town and don't care because they don't have to. I encourage all the folks with negative experiences to continue to be heard. Let NBC (the parent company) know how awful there service is. I think it is rather telling that there is not one positive review on the Revdex.com or with a quick Google search.

By far the worst customer service I have ever had. I had a problem with my modem so I called tech support. They came to the conclusion that it needed to be switched out because it was faulty. So we set an appt for the next day at 10:30 to 12:30. We waited and waited and no one ever showed up. I called at 1:00 p.m. and to see what happened and the gentlemen told me that the tech that was supposed to come never did because of a scheduling issue. They didn't even bother to call me to tell me this. I was then disconnected from him when he tried to get me to his supervisor. I was then on the phone from 1 p.m. to 5 p.m. talking to different call center employees and when each one tried to connect me to a supervisor they kept disconnecting me and or telling me there was absolutely nothing they could do for me. I was extremely patient up until the very last person I talked to who happened to be a supervisor, because at that point he told me that it was too late and all the technicians were busy, but we could reschedule. Time and time again I told him that I could not reschedule because of work. Long story short, I lost 4 hours at work because of dealing with Comcast, that is money I will not be able to earn back, also I lost work at home that I do on the internet because they didn't fix my modem on the time they said they would. Comcast if you want to make this right, you better contact me ASAP. You cannot set a business appt and not show up for it, and then tell your customer that there is nothing you can do for them when they pay you. If you want to keep my business, you will fix the equipment that I am renting from you, that I am paying you for.... email me if your willing to fix this j[redacted]com

They have horrible costumer service. It has been weeks and my service problem continues to get worse Unfortunately they practically have a monopoly in my area. I am glad the FED ruled against their purchase of Time Warner it would have made this company even worse.

Review: I am a new customer to Comcast and I had cable and internet services instilled two weeks ago. All my transactions was done through a **. [redacted] an agent of comcast. I previously had Verizon before I switched over to Comcast. My house was previously wired for cable and they technican that conected me to Comcast did not do any wiring in the home. All he did was run a cable from their equipment on my lawn to the house because he was not recieving signals in the house. **. [redacted] during all my deal[redacted] with him never told me that I will pay any connection fees. My bill comes and I have the following charges,

3/29/2014-Install fee- video prewired home $39.95

3/29/2014 Install add'l outlet unwired home 2 @ $19.95=$39.90

3/29/2014 Intall fee- internet $29.95.

I call Comcast on April 8th and 10 to complain with no resolution. They told me that they will call me on April 10th before 6pm bet never did.

[redacted] told me to call him if I have any problem but I called him on the number he gave me several times, left massages but he never returned my calls.

My Comcast account number will be provided as needed.I will like to see a resolution to this matter. Thanks.Desired Settlement: Pay back all the install fees that I was not make aware of and are not necessary because my house was previously wired.

Business

Response:

May 4, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: April 16, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office April 17, 2014 regarding an installation charge. I spoke to **. [redacted]’s on April 17, 2014 to discuss her concerns in regards to several installation fees on her account. According to my research I found that the customer contacted our customer service department in April 2014 when she received her first bill with fees included. Unfortunately, the salesperson misinformed **. [redacted] about the installation fees On April 17, 2014 I informed **. [redacted] that a credit was applied to her account by a representative on April 12, 2014, for video and internet installation fees. The credit appeared on her April 14, 2014 billing statement. Additionally, I have applied another credit to her account on April 17, 2014 for video and internet installation fees as a onetime goodwill gesture for the cable line running in her front yard. This credit will appear on **. [redacted]’s billing statement, dated May 14, 2014. I apologized for the inconvenience and frustration we caused her. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Cable Communications, LLC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Good Morning [redacted],

Comcast is a very deceptive company in their business practices, particularly when you are moving to a new location and require their services. They sign you up for a rate, rarely if ever informing you it is a 'promotional rate'. Then, one day...6 months to a year down the road , your rate is increased. Ironically, there was no notice of the rate increase or end of promotion. Furthermore, if you call the company, there is nothing they will do for you. In the meantime, they are putting a 'credit' on your bill. Just so you know, this is their 'apology in advance' because within another 6 months to a year, your rate will be increased to that amount which looks like it's discounted today. I know this sounds petty and I am aware one needs an internet provider if they have a pulse but I feel their practices are very unprofessional and irresponsible. This is a shout out the the President Neil Smit who was previously a Navy Seal. Somehow I feel he would not be alive today had it not been for proactive practices while serving his country. So, Mr Smit, why is it you can't send a simple notice to your customers? Why can't you be proactive with your own business? And why would you allow those poor customer service reps who make a tad bit over minimum wage to answer negative calls all day from irate customers when the situation could've been easily remedied with ONE SIMPLE ADULT DECISION? I have an idea, do the right thing first: Have some integrity and be honest and up front from the beginning. Those are the values to teach Mr. Smit. Not bait and switch tactics, lying and insulting the intelligence of the customers who pay your salary.

I cannot believe the madness that Comcast has been getting away with. Not only have they decided to do a "trial" run on their limited internet usage in my area (and by trial I mean over two years), but they are the only option for internet that is available at that zip code! Every month I have paid $50+ (sometimes ~$80/ month)for "internet overage usage" because I have FIVE adults living in the house and yes, we all use electronics. You would think, that a slight detail, such as limiting your HOME internet would need to be made much more clear in a contract, else I would just stick with limited mobile plans. To make matters worse, Comcast employees are absolutely emotionless when you call in, and don't ever really resolve your problems. They just go in circles, put you on hold forever, and disrespect you. I have never been more disappointed in a service company, and truly hope this comes to an end soon. I cannot wait to move so that I can finally get out of this horrible contract.

We were offered an upgrade on internet along with a basic cable box for an additional $3.00 a month. We had the box for less than two weeks. Upon receiving our bill (which was $15.00 more than expected - fifteen on top of the additional three), we called the company to cancel and see where to send the cable box. The customer service woman was not helpful, so I asked to speak to someone who can assist in this matter. The account specialist was rather rude stating "I do not see how you are confused by your bill." The end result: I have canceled the package that we were promised three dollars more with cancellation at any time. We will get a $4.00 credit on our bill but we still have to pay the extra $15.00 from the bill. That means that Xfinity gets eleven dollars of my money that they should not get. WORST COMPANY EVER! If there was any other company (even if they were more expensive) that could give us the internet speed that they provide we would gladly switch to them.

Review: We asked Comcast to transfer service from our current home to a new home we were moving into. Instead of folowing that easy order, they disconnected our service. When called to find out what happened, they said they made a misstake and will reactivate service. They have yet to do this (more than 24 hours later). They tell me its been reactivated, but it does not work. This has caused a hardship in our household. Since they messed this up and can't seem to (or want to) fix this issue, I feel that I should not owe them any payment for the month of December until we cancel their service and never go back with them. Their customer service leaves a lot to be desired.Desired Settlement: Not to owe any monies for the month of December.

Business

Response:

December 19, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: December 10, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office December 10, 2014 in regard to disconnected services. I contacted [redacted] via email on December 10, 2014 and confirmed the services were reinstated. I apologized to [redacted] for the inconvenience and frustration she experienced while attempting to get this matter resolved. I also verified the installation at the new location with [redacted] that was scheduled for December 16, 2014 has been completed and she is satisfied. I advised [redacted] the billing for the previous account has been stopped effective December 1, 2014 leaving her with no balance due on that account, and a credit was applied to her new account on December 16, 2014 to waive the installation fee. The credit should reflect on her first statement which was issued on December 16, 2014. Feedback has been forwarded to management for further review and coaching. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted]. Regards, Elysia V.Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I experienced problems with internet at my place. I called support and explained situation. The person on the phone helped me to scheduled an appointment with technician. After time and day was confirmed I finished the conversation with person on the phone. Later in a three days technician inspected my place and did not resolve the issue with poor internet reception. Later I received 60$ charge on my bill. I have never been told that technician visit would cost me 60$. There is a record of my phone conversation with comcast rep at comcast that proves that I was not told about charges. The 60$ bill came as an " unexpected surprise" .

I talked to comcast rep after I received bill but the company refused to credit me 60$ back. Instead they agreed to reimburse me only 20$ out of 60$. So there is still a balance of 40$ to be reimbursed by comcast.Desired Settlement: Refund check/ improve customer service

Business

Response:

May 1, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: 04/07/2014 Re: [redacted]Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office April 8, 2014 regarding a billing issue. I spoke with **. [redacted] on April 9, 2014 and advised as a courtesy the service call fee was waived on April 9, 2014 and will reflect on his April 23, 2014 billing statement. I apologized for any inconvenience this may have caused. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Executive Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I canceled my comcast account (because I was getting married, and my husband had an account alreayd) 2 years ago. I was out of my contract, called the business and canceled over the phone. I had already paid in advance the next months payment, so the Comcast rep. told me my balance was $0 and they would send me a $40 check of over payment. They did. 2 years later, I run a credit report and 4 months ago Comcast is on my credit report as being owed SEVERAL hundred dollars. I called comcast and they said "you don't owe us anything, our system has you as being paying paid in full through contract." I told them the issue, they said "weird". I asked to speak to a supervisor to find out how this happened and how it could be resolved. Initially she said she "I don't know" YES "I don't know". I told her it needed to be removed so then she told me she would send a letter to equiafax stating they must have "had a glitch in there system that this account has a $0 balance". No apology. I was denied for a loan because of this, otherwise I wouldn't have caught it at all. HORRIBLE experience. I will never use this company again.

I really wish we had another cable company in our area. Every time I have comcast install something, they screw up. When I moved the first time, they never showed up and then took two weeks to actually show up. This time, they didnt show up to upgrade my service. They dont call to let you know. You just sit around all day waiting. They give you $20 refund on your account which doesnt nearly make up for a day of work. Now I have to reschedule and hope they show up to the next one. The customer service reps dont show any empathy toward the situation. Brutal customer service comcast!!!

Comcast has been scheduled to come hook up cable and Internet at my house 7 times now. First, I was rescheduled without my knowledge. I called and was given a special code to give when a technician called me so they would come that day. I took my dog and paid for her to be in doggie daycare for the time so she wouldn't be around while the people set up. No one ever called me for the setup/special code. I called they told me I had been rescheduled for 3 days later. 3 days pass and I take a half day at work so that I can be there for the cable. Comcast does not show up again. I call and I have been rescheduled. I complain to Comcast and they assure me someone will be there tomorrow. Tomorrow rolls around and no one shows up so I call and once again I have been rescheduled. This goes on 7 times (Comcast has the records to prove it) and I remind them I have NEVER been called about a schedule change. They change it without my knowledge but Comcast continues to take things off my bill. At this point I have been blown off 7 times and the representative asked me to wait now for disbatch to call me. I am now going to begin calling new companies to because at this point I do not care the price. All I want is cable and Internet and for someone to show up when they say they will

My internet account has been frozen and when I open a browser it states I must pay $96.32 to reactivate. When I check my account online it says that I owe nothing and my service is connected. I have not received a bill, paper or electronic for 2 months. When I call customer service I get a busy tone and am hung up on.

Review: I signed up for service with Comcast after being promised Internet and telephone service for an introductory price of $39.99 per month for one year. Comcast increased the price after only 6 months. After complaining at the local service center, the representative implied that I was lying and asked to see proof of the terms of the offer. However, I made the purchase over the telephone and therefore have no paperwork to outline the transaction.Desired Settlement: Honor the agreement your sales representative made with me. My charge for Internet and telephone service should be $39.99 per month until May 2014.

Business

Response:

December 4, 2013 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: November 14, 2013 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office November 15, 2013 in regard to receiving promotional rates. An explanation has been provided to [redacted] on November 14, 2013 informing him a six month promotional rate for high speed internet and phone service has been applied to their account effective October 28, 2013. At the conclusion of the promotion, standard retail rates will apply. I apologize for any inconvenience experienced regarding this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Corporate Liaison

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

On 10/23/15 I spoke with a "supervisor" that was not showing any empathy when I explained that the previous rep did not call me back when the phone got disconnected. Moving forward he was not willing to make a correction on a mistake made on my last bill and I requested to be transferred to a manager in the corporate office. He explained he had to put a call back in the system and someone from the corporate office will call me back within 2-5 business days. Today (10/30/15) is the 5th business day and I called 800-266-2278 because I believed this number was from their main corporation but instead I got the most insensitive human being one can get over the phone. She said her name is Shelanda. She refused to get me a supervisor, she refused to read the notes on the account from my previous conversation as I was trying to prove a point and she kept interrupting me as I was going over the problem on my account. I believe a manager to listen to this call because this lady does not know how to treat a customer and she should not have this kind of job.

Comcast /Xfinity is the most horrible service provider for internet, cable, phone service, and home security systems. Our entire apartment building has been without service for the past five (5) days, because one of their independent contractors broke into our outside cable box, cut wires, and stole additional wiring along with splitters and batteries. I was told by one of the techs who visited to resolve the issue, but Comcast sent a technician who was completely unqualified to accomplish the task, so now, we're about to be on day six (6) without internet, cable, and home security systems, because the technician never came within the 12 hour window. Yes, 12 hours was the promised time, and yet, the contractor never showed.
This community has been discriminated by Comcast for several years, based on what my neighbors have told me. To quote, "Since there are [redacted] here, they don't give a [redacted] about our business." By observation, this quote,though layered with curse words, is correct. Comcast need to leave I[redacted], INDEFINITELY. When you reserve service for six and seven figure salary earners instead of the people who are keeping you afloat, then some thing is wrong.
It's a shame that Comcast takes advantage of hard-working people like this. I work from home and at the office, but I find a bit more solace working at my residence. Granted, it is an apartment, but it is still a home. Unfortunately, Comcast has very selective tastes in clients. No one should be discriminated against because of their income, race, gender, religion, or sexuality. The actions of Comcast have made me more aware of their discriminatory practices.
I hope this review helps someone in the near future, because our state does not need companies like this one. A customer is a customer, and that's all these companies should consider.
Thank you.

When you sign up for service they give you one price and when you receive your first bill it is higher with additional charges. Every time you call you get different prices and they always mess up on orders including shipping to wrong address. After speaking to a manager he was just as confused as customer service and the issue was not resolved. I had to call multiple times for the same problem. Channels always going out with error codes. I am very unsatisfied with them but I really have no other option due to the location of our balcony for the satellite signal. Customer service is horrible. Yes they are nice but no one seems to know about their own company and always contadicting what the previous person tells me.

Comcast prematurely cancelled our internet and cable a week earlier (Saturday, Dec 5) than requested ( Dec 12 ) because we are moving. Since we are still living in this house for a week, I called to have them turn the cable and internet back on, which should have been pretty easy in theory. In reality, I was on the phone for four hours and talked to 12 different representatives ( no exaggeration), was transferred to every department at least twice (no exaggeration) and ensured 3 dropped calls. At the end of an exhausting 4 hours, I still did not have working internet. No one could help. On Sunday, I called again to get back online and 3 departments later and 4 representatives later, including a supervisor (Mary, billings supervisor), my internet is still not working. Mary told me that only a department that is closed can help me and I have to call back tomorrow. That is three days without Internet and cable because of their error and over 4 hours of my life wasted talking to 16 representatives and supervisors that can't get my services online. Since, the world relies so heavily on the Internet, any cable and Internet company that puts customers through this kind of hassle and still can't provide basic services is not conducting fair and good business. I am a very unsatisfied customer and I loathe calling tomorrow to probably waste more time and end up still being without cable and internet.

Review: I signed up for new service with Comcast in April of 2014. The service I signed up for is called Triple Play. I was informed by Comcast that this package included a $200 gift card that would be issued to me after 90 days of service, providing my bill was paid on time each month. I also enrolled in an automatic withdrawal from my credit card, so they were always paid in-full, on-time. The gift card has never arrived. I have made several phone calls to a couple of different numbers and have been told many different things. However, it still appears no card has been issued to me. I am out of other options to get this rectified and receive the $200 gift card which is due to me. I need some outside help. This is totally unfair.Desired Settlement: I would like to receive the $200 gift card. In lieu of this, I would also be happy just to have an account credit for $200 with Comcast. Either one will work for me. They also owe me an apology and perhaps an additional "bonus" of some kind. This has been really, really aggravating.

Business

Response:

September 5, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: August 15, 2015 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office August 15, 2014 regarding an issue with their pre-paid rebate. Our records indicate [redacted] did not initially complete acceptance of the agreement required to receive the pre-paid card. The acceptance agreement was processed on August 15, 2014 and the pre-paid card was processed. On September 2, 2014, I spoke with [redacted] in regard to her concerns and she confirmed they received their pre-paid card on August 28, 2014. I apologized for the conflicting information and the multiple times she had to call to have her concerns addressed. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted]. Regards, Sheila W.Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, if the acceptance of agreement was not completed initially, this was the fault of Comcast, not me. Their incompetence would've cost me $200 had I not pursued the matter. I am also concerned that the two-year contract I agreed to will begin, not from April as it should, but from August when they finally discovered that there was a misstep in my enrollment.Regards, [redacted]

I am so tired of Comcast and their false statements to try and suck you in for their service .!!!!! I was just on hold with a women from the Customer Solutions center at 1800 comcast for 1 hour and 30 min and even took a picture of the time on my cell phone ,. They LIE and tired of the bills monthly . I called to get my bill lowered they give me one price and I recieve my bill and its another price .I am tired of them and Canceling SERVICE!!!!!!