Comcast Corporation

The worst automated customer support phone system. Hope g[redacted] installs in our area so I could drop Comcast service the same day.

Comcast told me they were issuing a credit for the terrible service interuptions I continually incur. Rather than credit my account, they automatically withdrew $20 because the first agent didn't issue me a credit, and when I called to complain again, the responding agent entered the amount as a charge! Watch out.

Review: I have had an HD digital antennae that provides me with nationally syndicated channels for free. And I am an avid Houston Texans fan, and living in Houston I get all the games for free on NBC or CBS every week. For football season I wanted to have ESPN for the other games too. So I chose the only company that will be airing Houston rockets games too. Comcast.

As long as I was going to set up a service at my residence I decided to go with the whole package. Every premium channel and home internet with a DVR. Service began the very first day of the NFL season on September 9th. Everything worked well. Not perfectly but no major errors in the service and I was happy. The bill came in for $311.93 and I paid it on October 1st.

On October 3rd, 2013, I paused the DVR player and went to the store to pick up some beer for the thursday night NFL game. I came back and the DVR would not unpause. I called Comcast and went through several prompts entering in my zip code, social security number, and cell phone number. The prompt finally got me to a recording that thanked me and told me it may be a few minutes before I get to speak to an agent. Then the prompt paused for about 2 seconds and then gave me a busy signal. Frustrated, I hung up and tried again. I went through all the prompts entering in all of my information only to come to the same recording re-assuring me I'd get to talk to an agent in a few minutes just to end up with a dead-end, busy signal. Even more frustrated I decided to take the computer recordings advice and go online to resolve the issue.

Communicating through an online chat room, a tech support agent walked me through several troubleshooting steps of turning off the comcast equipment, unplugging it, waiting different arbitrary amounts of time until before we plugged it back in, and turning it back on. Nothing worked except for the home wi-fi.

Frustrated, I just unplugged everything and went to bed. The next day when I got home from work, I plugged everything in and turned on the equipment, and a few random channels would work. A couple showtime channels worked and a couple didn't work. A couple discovery channel channels worked but others did not. NO nationally sydicated channels worked, such as NBC or CBS. They were completely blacked out. I called tech support again and was led to a recording that just stated there were problems in my area and then the automatic recording hung up on me with no other options. It was like that for over 2 days. No human contact possible. I wanted to cut service right then and there but had no way of doing it because there was no way of talking to a human. I definately wanted to terminate services at this point if it was at all possible. NO service and NO ONE to talk to about it so I could explain my dissatisfaction and also to end services? Unacceptable.

I believe it was the 7th where I was finally able to talk to a human. A two hour conversation with 6 different agents all trying to do the same thing the tech support agent online was doing. Rudimentary unplugging and replugging after different arbitrary amounts of time. 5 minutes. 10 minutes. 30 minutes. And I waited though all of them. And gave my name, social security number, address, and cell phone number to each agent and redescribed my situation to ALL of them. After several agents, I was finally told that there were problems in my area and promised me that people in the field were working on it and it would work by 5AM the following morning. So I unplugged everything and went to bed again.

In the morning of the 8th service was not restored. No NBC or CBS. Free television that I could get on my digital antennae in my room, but not on my big screen in the living room that I paid money for. I paid $100 for installation so service would be perfect and I could watch football at home with buddies. I called tech support and they led me through troubleshooting again, which is just another word for unplugging everything and then plugging everything back again. When nothing worked I was promised again that people were in my area fixing the situation and it would be fixed by 10pm that night. It was not. Why I didn't cut services right then and there I'll never know. The agents kept doing an excellent job of stalling me and giving me many promises that my service would be fixed.

I called again and went through troubleshooting again. AGAIN agent promises it will be fixed by 5AM the next morning. I remind the agent this is the 3rd promise of it supposed to work and if it doesn't I wanted my money back and to end my relationship with Comcast. An agent I talked to explained I was in the grace period and would get a full refund. She explained I would get a full refund after the equipment is returned. She gave me some options and I had no preference. She said shipping was free so I just went with that suggestion. Now over a month later I find out on my own, meaning no one called me to inform me that the Comcast agent made a mistake and I would NOT get my full refund back. I found that out yesterday and tried to talk to someone at Comcast about my experience; but as far as they were concerned, their agents had successfully stalled me out of the grace period and I was not their problem anymore.Desired Settlement: $311.93

I have spent an enormous amount of TIME and effort trying to recieve fair service in exchange for the money I ALREADY paid for. My time is worth a lot of money but I will not ask compensation for that. This ranks up with one of the worst customer service experiences of my life. Hours on the phone with no resolve. I just want what the agent had told me I was going to get when Comcast receives its equipment back.

Business

Response:

December 12, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: 11/15/2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by [redacted] received in our office on November 15, 2013 referencing a billing adjustment.

On December 2, 2013, I communicated with **. [redacted] in regard to his concerns. We verified that all equipment had been returned as of October 23, 2013. A refund was processed via check on December 4, 2013 and can take up to 30 days to receive. We apologized to **. [redacted] for the inconvenience and frustration caused when trying to resolve this matter.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted].

Regards,

Comcast – Mile High Region

Executive Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I recently moved from my apartment (April 19th) and called Comcast on April 1st at 2 pm to speak to someone about cancelling my service. I wanted the last day of service to be 4/19 and the first day without service to be 4/20. I spoke with someone by the name of Tamika. She confirmed she cancelled my service effective 4/20 and asked for my updated address. I asked if I could pay a pro-rated amount for the month of April, since I was not going to need service for the entire month (my billing cycle goes from 3/24-4/25). Tamika said no - I had to pay the full month and that I would receive a credit via a paper check in the mail about 3-4 weeks after my cancellation was processed. I did not understand why I had to pay the entire month, but thought since the overage of charges was minimal, it would be fine to receive a credit later.

A couple of weeks after I moved, I logged into my account online to see if the credit would be showing. I could still log in and everything appeared as if I had not cancelled my services, which I thought was quite odd and led me to believe something was wrong with my account. I called again to confirm and was told that yes, I had cancelled my service effective 4/20, but that it would take some time to show up in the system and that the Tech did not come out on that exact day, they only come out on certain days, so that could delay it as well. I don't have the exact dates and times, but I did call multiple times after 4/1 to confirm cancellation. Each time, I was told that I did cancel effective 4/20 and that it was just taking some additional time to process.

I then had an issue with returning equipment. Someone by the name of Shawn from Comcast called on June 3rd at 4:20 pm. He asked me if I returned the equipment. I told him yes - the only equipment I had was the modem and I returned it, via [redacted], with the box that was provided to me by Comcast. I read him the tracking number and he said he will update my account with the tracking number. He said he will then get confirmation that the modem was received.

On June 5th, I received a voice mail from a robot from ###-###-#### asking for me to call back at ###-###-####. I spoke with Mia and told her that I already spoke to Shawn. I told her I need to talk to someone to confirm that I already returned the modem because I am tired of getting phone calls every day. She transferred me to Comcast. Didn't transfer me to the right place and I was then disconnected. I then called ###-###-#### to try to get to a representative. Spoke with Donna, but she was not the correct person. She transferred me to Billing. Spoke to Vince. He is opened a ticket to have it researched - he sees it was delivered, but Accounting has not updated my account and says the equipment has still not been delivered. The ticket was sent to the warehouse and is tied to my account. He said it should take at least a couple of business days for the warehouse to get back to me - by Monday he thinks. The warehouse will update the account once they find the modem, as well as call me and confirm on my cell phone. They will also contact collections so that they do not keep calling me.

On June 12th, I received a call from Gwen at 2:40 pm from the Warehouse. Gwen confirmed that they did locate my modem and that the flag on my account indicating that it has not been received has been removed. Once that was resolved, I thought I had all issues with Comcast resolved and would not hear from them again.

However, I was wrong. I am now receiving calls saying that I have a $37.56 balance. The collections agency cannot give me any details, after I explain to them that I have already overpaid. I called Comcast yet again today, 7/16 and spoke to Vivian. She said she had to look to see what the collection agency had in the system, as if she could not confirm it, but had to rely on the collection agency. When in fact, the agency told me I needed to call Comcast to clear up the issue. She tells me she does not see that I cancelled service on 4/1 - the notes in the system show I did not want to talk to the cancellation department. She said I called in May to cancel. I told her that is incorrect - I called in May to confirm my cancellation and was told multiple times that my service had been cancelled and then I needed to wait for it to be processed and finalized. She now says a 'Billing Supervisor' will call me back tomorrow between 12 pm and 1 pm to discuss the issue. Vivian says she cannot do anything with the account since it is a closed account.

I did not keep detailed notes of each call, but as an estimate, I would guess I have had to call nearly 8-10 times since 4/1 just to get my service cancelled and confirm my modem was received. Every single part of the process that could go wrong, has gone wrong, and has taken an extensive amount of my time to try to rectify on my part. Not only do equipment and payments not get recorded correctly, the notes from my calls are not even recorded correctly. I was forced to have Comcast cable because it was the only cable provided at my apartment building. Otherwise, I would not have had their service, as I have had terrible experiences in the past with them as well. It is very [redacted]etting that they not only cannot keep records in relation to equipment and billing, but they also have misrepresented my phone calls with the representatives. I moved on 4/19 and now, months later, I am still trying to sort out perhaps one of the easiest transactions of cancelling service. I am due a credit from Comcast, yet they say I owe them money and equipment and send me to collections. All I want is to have this resolved, but I have been going in circles, speaking with representatives that not only know how to do their jobs correctly (unless they are purposely not doing it), but they also have been falsifying the notes of our conversations, which is making it even more difficult to rectify this most recent issue.Desired Settlement: Billing Adjustment & Refund - I need my credit due to me. I also would like an additional refund of my last month of service due to the fact that I have spent over 3 months trying to get a very simple request fulfilled.

Letter - a confirmation statement saying that I do not owe Comcast any equipment or any payment of any kind. Also, I would like confirmation that all collection agencies associated with Comcast have been updated with the information that I do not owe Comcast anything.

Stop contacting me - I want Comcast and all associated collection agencies to stop contacting me once my account is rectified.

Business

Response:

July 21, 2014Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: July 17, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office July 17, 2014 regarding a collection notice received. I communicated with [redacted] on July 17, 2014 in regard to her concern. Our records confirm she requested to cancel service on April 20, 2014; however, she was in billed in error until May 20, 2014. A credit for the billing overcharge was placed on the account on July 17, 2014. Additionally I confirmed the equipment was removed from the account on June 12, 2014. The account was recalled from the collection agency on July 17, 2014 and she will receive a confirmation letter within 30 days. The refund for overpayment was processed and is expected to be delivered within the next 7-14 business days. We will follow up with [redacted] to ensure delivery. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted]. Regards, Mario S. Executive Care Specialist

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Comcast said my refund check would be received within 7-14 business days, however I have yet to receive it. It has now been 21 business days since their response. Also, my bill for one entire month was $57.95. I overpaid for 5 days of the billing cycle and Comcast said I would only receive a $3.00. That does not make sense. At $57.95 divided by 31 days in the billing period, that is $1.87 per day. Multiplied by 5 equals $9.35. I want my entire last payment refunded to me. It is now mid-August, it has been 4 months since I cancelled my service and this is still not resolved. This is unacceptable for such a basic transaction.

Although I already gave this to them multiple times, my current mailing address is:[redacted]

Regards,

Business

Response:

September 2, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: August 19, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office August, 2014 regarding a collection notice received. I communicated with [redacted] on August 25, 2014 in regard to her concern. Due to an error in the system, the first refund was not processed. Our records confirm [redacted] requested to cancel services on April 20, 2014. The last payment received was on April 29, 2014 and covered billing cycle March 26, 2014 – April 25, 2014. A refund for overpayment from April 20, 2014 – April 25, 2014 was processed on August 25, 2014; no additional amounts are owed. The refund will take 7-10 business for delivery. I will follow up with [redacted] to ensure receipt of refund. We apologize for any inconveniences they may have experienced. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted]. Regards, Mario S. Executive Care Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They did not give me any additional credits due to the length of time it took to get this resolved, but they did finally send me the reimbursement check for the amount I was overcharged. It took well over five months to complete this process.

Regards,

Review: I am an Internet service customer of Comcast. The Internet service that was sold to me is supposed to have NO BLOCKED Internet Service Ports. I was told that Blast is a "Business Level" service and speed. Later on I found out that port 25 was blocked. Without this port I can not send or receive emails. I kept contacting Comcast and agents would give me documentations on how to setup email.

I found out that Comcast has decided to make port 25 as part of their business offering, which means more money for the monopoly. I used to live in Connecticut and Comcast was my Internet Service Provider. When I called for port 25, Comcast unblocked it for me. Now, in California, I am told that I have to buy Business Services to have port 25 unblocked. Comcast agent sites Internet Security and Anti-Spam policies for blocking port 25 while it is just another way the monopoly wants to squeeze local subscribers into paying more money. If I put a request to unblock a port, then Comcast should be able to create a policy exception, like that which was made in CT. I do not think that Spammers request to unblock service ports. This is not how Comcast is protecting the Internet. It is just creatively squeezing more money out of our pockets knowing that, as the monopoly in the market, we have no other ISP to work with and that either you oblige and pay more or ....

I want port 25 unblocked for my current package with Comcast without having to pay extra for the same service under a different name.

I contact Comcast Security Assurance team, as I was initially told to do, if I have port issues, and they would help me with blocked ports. The person, Grace, that I spoke with, told me that I have to buy new Business services to have port 25 unblocked. I did not have to buy business services in Connecticut for Comcast to unblock port 25 for me. He told me that he will create a Request Ticket to have port 25 unblocked. He said that most likely this request will be denied as Comcast's policies state that residential accounts can not send emails! So now Comcast is going to tell us what we can and can not do online? If Comcast was not the monopoly in the CA market I could have went elsewhere where I would pay less and get all the services I want.

I am requesting the regulators of Comcast start looking at their unfair service policies and protect us, consumers from the monopoly Comcast. If Comcast marketing teams break up an Internet Service so we can buy it a piece at a team, they would do that knowing they will make us pay since we have no alternative. Either Comcast rename their Internet Service Provider into Internet Surfing Provider and allow its customers the liberty and freedom to choose the legal activities that they can themselves choose to do online. Monopoly Comcast is not OUR Big Brother. It is only squeezing more money out of our emptied pockets.Desired Settlement: Please help revise Comcast Monopoly policies and get me port 25 unblocked. Comcast does not block other ports such as port 80 which residential consumers can use to host all sorts of websites, legal and illegal including malware and attack sites. So why should port 25 be blocked under the anti-spam claim? If I can control what my Web Server can host and be a good citizen of the Internet, I can also control what my Mail Server send and receive and also be a good citizen of the Internet, without having to pay a tone extra money to Comcast.

Either block ALL Internet Ports and sell them individually to us, or unblock them either by default or via exception policy.

Business

Response:

September 16, 2014Revdex.com 1880 John F. Kennedy Blvd., Suite 1330 Philadelphia PA 19103 Complaint DepartmentRE: [redacted]Revdex.com File Number: [redacted] Ticket Number: [redacted] Response Type: NOIC-Notice of Informal Complaint Date of Notice: August 26, 2014Dear Sir/Madam:This letter is in response to the complaint filed by [redacted], received by Comcast on August 26, 2014 regarding his inability to keep SMTP port 25 open using his Xfinity internet service and 3rd party server.Comcast is committed to limiting the amount of spam/virus emails received in our customers’ inboxes by using industry standard anti-spam/virus protocols on our mail servers. In order to ensure a more secure network and email domain, Comcast no longer allows residential Internet users to access port 25 by default. We are therefore asking comcast.net email users to migrate to port [redacted], which offers SSL encryption. We will, however, continue to support the industry standard port [redacted]. Upon request, our Customer Security Assurance team will grant access to port 25, which will enable access only for email domains other than Comcast.net email servers. Comcast.net email servers will no longer accept port 25 submissions. Additionally, Comcast provides online mail client support documentation[1] which, if followed, will allow customers to send e-mail through an alternate port.On September 2nd, a Senior Customer Security Assurance technician reached out to [redacted] and explained that Comcast cannot permanently unblock port 25. The technician provided his direct contact information so that [redacted] may contact us with any further concerns.I trust this letter provides your office with the information required in this matter. Please contact me directly at ###-###-#### if you have any questions or need additional information. Comcast looks forward to receiving confirmation from the Revdex.com upon closure of file [redacted].Sincerely,Cristian G[redacted] Process Analyst II Comcast Customer Security Assurance[[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

It is worth adding that Comcast should not use the argument that it is protecting the internet and its users from spam to monopolize or force users to upgrade or buy other services. As a neutral service provider Comcast should commit to providing Internet Services and leave it up to the consumer to decide which protocol it needs in their daily use. It is agreed that some protocols can be abused by third-parties (e.g. hackers, etc) but the paying consumer should not be penalized for that or forced to change his diet under Comcast or any similar service provider's pressure.

Review: I was told my address was in the system and I could get Comcast service for $49.00. They waved the cost because I have been trying to get the service for 23 YEARS!!! I ordered the service and set up instatlation.Now they want to charge me $33,000 to hook up the service,because I live on a side road.I know of no one who had to pay for the service.This is unfair and unafordable being on SOCISL sUCURITY.Desired Settlement: I expect to get Comcast service installed as promised !!!

Business

Response:

September 29, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: September 10, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office referencing an installation request. I spoke with **. [redacted] regarding his inquiring about getting Comcast services to his home on September 15, 2014. **. [redacted] information was submitted to the Comcast Serviceability Team back in November 9, 2012 and again on August 27, 2014 to determine if we were able to provide his home with service. A technician went to the area and surveyed his home and determined that the customer is over a mile from the nearest active Comcast plant. There are only eleven homes in passing and therefore does not fall under the area franchise agreement. I called and spoke to **. [redacted] on September 15, 2014 and confirmed the customer construction cost associated with bring service to the location referenced. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Stacey K[redacted]Comcast Cable Communications, LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Comcast sent me an email in October telling me that they think I have been leasing their modem and they forgot to charge me. They will start to charge me $8 per month for the modem leasing from November statement. The fact is I have never leased their modem. When I order the Comcast service earlier this year, I bought me own modem from [redacted]. My husband chatted online with customer service in October to report the mistake and they said they understand the mistake and will fix it. They gave us a case number and said a confirmation will be sent to my email address the next day. But I never received that. A few days ago, I received the November statement and found the $8 charge is still there. My husband called again and they gave him another case number and promise to send an email within 24 hours. But I still haven't heard anything from them yet.Desired Settlement: Comcast resolve their billing error and remove the $8 monthly charge from monthly statement.

Business

Response:

December 23, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: December 4, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint by [redacted] received in our office December 6, 2014 in referencing service equipment charges. On December 13, 2014 [redacted] was contacted, and I confirmed her account was updated to reflect customer owned modem and she will not be billed any further. An adjustment has been applied to her account on December 13, 2014 for modem lease fee. The adjustment will appear on her next billing statement, which will be issued on December 22, 2014. I apologize for any inconvenience experienced in relation to this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### ext: [redacted]. Regards, Rani M[redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I was charged an installation fee after doing a self installation. After spending hours on the phone trying to fix this issue with Comcast's inept customer service representatives, I was told that a credit would be applied to my next bill for the amount of the installation fee. When the that bill became available to view, to my surprise, there was no credit for the installation fee. Again, I had to contact Comcast to correct this issue. I was told yesterday that my NEXT bill will now have those credits applied because they did nothing to apply credits to my previous bill. I am hoping that this simple issue will be resolved this time, though I am not confident.

I had been a customer with xfinity for a couple months before I realized there was a data limit with their internet service thats fine I should of researched it so I called customer service to try and upgrade my service to remove the data limit from my service. The agent told me to remove the data limit from my account I needed to sign up for their bundle services. So I signed up even though I didn't need the phone or cable service so that I wouldn't be paying overages. Everything was fine for a couple months till I started getting charged for overages again. Apparently the agent had waved my data overages for a couple months and the bundle did nothing but get me a higher bill. These practices are borderline fraud and those interested in internet services beware.

My Comcast internet goes out every week
My telephone went out
They promise a technician for 3 days to repair the problem no resolution
I took off work 3 days because they promise a technician was coming out to repair the problem no technician came out or called
They set a appointment up for 2 weeks later.

Comcast sales person knocked on my door and promised me same and better internet speed for a lower price than my previous service. I was using Frontier FIOS service with 50Mbps download speed, and 25Mbps upload speed. Comcast sales person promised the "similar" speed. I asked about the upload speed explicitly, will they provide 25M for upload. And his answer is very direct: "Yes, similar speed." Also, he never mentioned about a 2 year contract, nor there will be an early termination fee if I choose to cancel their service within 24 months. After waiting for 2 week, their service is installed. And I realized, their upload speed is only 10-12M, no where near 25M they promised. And also, I found there is a 2 year contract associated with my account.
They came to my home and talked me into this, tricked me to switch service provider. They can't keep their promise. They put hidden TOS in the contract without notifying the customer. They bring nothing but hassle. This is the worst experience I've ever had with an ISP.

I moved to MA from VA and currently have a Comcast account. The Comcast tech who hooked my equipment told me he turned my account back on when I arrived in MA. My account is up to date, but I have been contacted by a bill collector service for an unpaid bill from Comcast on fees charged while I was in VA. Instead of applying the charges to my current account which is paid online monthly, they sent information to collection which will affect my credit score. This is an extremely lazy way to do business and lacks any customer service. I would NOT recommend this company if you have any other choice in provider.

I have had a problem with Comcast. I called as I was moving. First their advertising is false. They pick the day and time not you. They made me an appointment and they didn't show up. They tried blaming me saying I didn't answer my phone. I gave them my cell number as the landline was moving with me. It took finally contacting Corporate and over two weeks to get my service installed. Then they changed my phone number and said I couldn't get my previous number. I now receive multiple calls a day for other people. The topper though is they then send me a bill for installation. I will never recommend them to anyone.

Please be aware I have been a customer of comcast /ixfinity for almost 2 yrs. I have a very sick mother whom I help take care of. Please be aware of a few things. Comcast advertises BLAST Internet with speeds of up to 150 mb/s. What they do not tell you is that service is for an ether net connection only. It is not for any of your wireless connections. They will also practice price deception. They will advertise a particular rate and then your bill will be more than advertised. Their technicians are horrible. There was a dead wire in our wall and they never bothered trying to check the wall until months after coming to my mother's week after week after week to retighten the lines all the while sneaking 30 dollars here, 40 dollars there for quote "transparency reasons" but never taking those charges off. I was also talked into their triple play offer being promised it would take money off my bill, even though my mother has life line services. The technician had disconnected her lifeline services and we didn't realize it for 2 days! This was after the technician had been informed not to accidentally disconnect it! This past monday I was determined to square my bill off once and for all and was told that they had a new policy stating they could not go back over 60 days to award credits even though it was their fault for not attending to the matter months prior! This is a very condensed version of what happened to me but all you have to do is go online and listen to the horror stories, for they are REAL!

For someone, such as myself, who pays their bills on time, I always have issues with incorrect billing with Comcast. I have to contact Comcast every time my bill rolls around, because it is always inaccurate. When I call, my call time is long, and when I finally speak with an associate, I'm transferred three to four times if not more, and I get different information from each associate. My billing is never correct, and still has not been corrected. I'm told that it will take 48 to 72 hours for changes to be updated, and that has yet to happen.

Comcast is the worst cable and internet provider I have ever interacted with. After failing to provide me with working service, Comcast continued to bill me months after I canceled my services with them. I am currently on the phone for the sixth time attempting to resolve my issues with Comcast. They are continuing to charge me $100 for "unreturned equipment" when all equipment was returned within the two week required period following a cancelation of services. This was in August and it is now October and they still have not resolved my billing issue, after six attempts through customer service. I am livid.

They are so dishonest. They put me in a contract I did not agree with.now they say I can't change it without a penalty charge to break contract. The amount I agreed upon was 60.00 less a month. They have been dishonest from the start. When I first signed up with them they offered a credit card of 150.00 dollars if you keep contract for a certain amount of time. I ordered the package to get credit card and when it was time to collect they said I did not have that agreement. Fraud from the start. I should have cancelled then. Whatever is agreed upon on phone is not what you get.

In July 2015, a salesperson from Comcast phoned me to say that as a reward for being a loyal customer, they would be renewing my internet service at the current rate (called the Internet Plus), which was $39.99. At that time, I asked, "What is the catch?" He relied, "There is no catch". At that time, he also asked if I knew that I could have been getting the basic tv package bundled with this then offered to send to cable box that would include free HBO for a year. So, I asked, "Wait! So, you're sending a cable box to me to receive basic channels and keeping my internet service at the same price? And there is no charge or the TV services and the box" He responded "That is correct". So, I said to go ahead with it.
Following the conversation, I called Comcast Customer Service, because the salesman's offer seemed too good to be true. Comcast Customer Service confirmed that the offer was legitimate.
Several day later, I received a cable access box via UPS. For several weeks, I did not attempt to connect the box. In the meantime, I purchased a splitter, a coupler, and a coaxial cable. Once I connected the cable box, realized that all of the channels I received (with the exception of HBO) were the same as what I already receive through an aerial antennae, but that the Comcast channels were not HD. At that point I realized I would not be using the cable box, so I sent it back to Comcast.
My August bill included the (Internet Blast) pricing. My September bill was different and included a broadcast TV fee, which was never discussed with me in the July 2015 sales call or the call to customer service. So, I called Comcast to discuss the September bill. At that time, I wanted to confirm that they had received the cable box. The confirmed that they had received it.
The October bill arrived and the whole package was removed. A statement reading, "Effective 10/13/15, Internet Plus at $39.99 per month was removed. Performance Internet at $66.95 per month was added."
I called Comcast about the change and referred to the previous conversation with the salesperson as well as customer service. The representative was not helpful and not understanding. She stated that since I returned the cable box, I lost the pricing promotion. (1) That is not the way this pricing package was offered. (2) Not one person from customer service informed me that if I returned the cable box, I would be voiding my promotional pricing.
This is a horrible way to do business.

I signed up for Comcast's promotional new customer rates for internet and asked for a home install kit. The kit was not delivered so I called customer support and asked them to deliver the kit. I was promised it would be overnighted at no charge to me and was given a confirmation number. Days went by and nothing arrived except 2 coaxial cables. I called customer service again and asked where my package was and gave them the confirmation number. I was then told that the confirmation number was invalid and that my package had already come. I asked for a supervisor and was told that they would send a technician to solve the problem in 8 days free of charge and that I would receive HBO free for 6 months (a $60 value/ slightly less than one month's bill total) the technician came and installed everything just fine. A couple days later I receive an email saying I have a bill for $150 including the fee for the technician and the package that was never sent along with 2 months of internet. I got the charges waived, but in all it took several hours and multiple instances of calling customer service. This company treats their customers horribly and would have proceeded to go along with fraudulently charging me had I not called customer service for the 4th time. Their agents are ineffective and intentionally drop calls with you to transfer you - it happened to me several times. Comcast treats their customers however they like because they have a monopoly and money to throw around. The way they treat their customers is shameful and unlawful and I sincerely wish people better luck than I had if they ever have to deal with them.

1. I started researching Xfinity on 12/6/15.
2. I contacted Xfinity/Comcast several times over the next few days with different questions.
3. Xfinity had an offer called the Triple Play HD XF Complete (or something close to that) - the package included 260 channels (all premiums), 105 mbs internet, a home phone, one X1 DVR, three x1 hd boxes (non dvr) and the required router/modem. The price for all of this was $199 for 24 months, with 2 yr agreement. A huge plus to this deal was that it included a $500 gift card.
4. One of my questions that I called about was could I exchange two of the non dvr boxes for the X1 dvrs. I called and was told that it would be an additional $10 per dvr.
5. I chatted with an xfinity representative online, in an effort to place an order, and was told that the required gateway/modem/router was an additional $10. This was no where in the online offer. The online offer for this deal said "included" when it showed the modem/router. This is the first example of Comcast's systemic lack of product knowledge.
6. the next day, I place my order online. Easy as could be. I was told to expect a confirmation email w/in 24 hours.
7. I get a call the next day, a call that ended up taking 1.5 hrs and three departments, the representative told me that my order did not go through because I was charged incorrectly for the package I ordered. As stated above, and I have plenty of screen shots to prove this, the package I ordered included three non dvr hd boxes. The representative told me that I should be charged for those three boxes and my total monthly bill would be $230+ dollars. I argued and was put through to the "highest level of customer support." This highest level was able to confirm that I was correct about the price, but could not complete my order and me still receive the $500 gift card. This same representative also told me that each DVR I got extra would be $20 apiece and their was no "code" for her to adjust the price to the quoted $10 each for additional dvrs (see above).
8. The highest level customer service rep put me through to the "internet order dept.?" to complete my order and still receive the $500 gift card. I was helped by Shane who was having computer problems and had to save my order. Shane said he could add the two dvrs and they would be $10 each. Great, no problem. He had someone call me back as promised and I completed my order. My order, and I made sure that this is what I was getting, was the above package with two additional dvrs. Install date 12/10/15 between 10-12.
9. 12/10/15 - Installer shows up and immediately starts saying that only ONE dvr can be installed in a house and starts telling me what I want. He calls and checks w/ someone and tells me he can only install two dvrs!!! I canceled my order. This company is systemically confused! I looked on their website today and the offer that I accepted above is no longer available. I strongly feel like this was set up so that people did not take advantage of this offer and receive the $500 gift card. I really wanted this service, but I also need to be able to get straight answers on what is available and what is not.