Comcast Corporation

I have tried two services through this company. Their home based internet services and their business internet services. Each time I have been equally disappointed. Trying to speak to representatives that give you one answer transfer you only to speak to another rep that gives you a different answer. I don't know if it is the lack of proper training or if they are just masters at giving you the run around. After being charged exorbent fees for overages that often times were miscalculated despite claims of following by their policy of $10/ 100mps used. Simple math proved to be an inadmissible form of evidence for complaint. Tired of trying to understand the broken English of their representatives I decided to get an unlimited internet account from their business services. Upon explaining my concerns for pop up prices and and our need to stay below 100 dollars each month to a new representative I was assured that those misunderstandings would be a thing of the past. After he told me that we would only pay a service charge of $69. We were exstatic what a steal. Not only that but if after 30 days if we weren't satisfied we would get a full refund. Unbeknownst to me there was a service charge of $200!! Never once was I told by the representative of this cost or I would have never agreed to service installation. I called back my representative who apparently had forgotten not just our conversation but also the email he sent to me. You see I had gotten his email and number so that I could make sure that he got his commission for helping us. He then transferred me to his superior who proceeded to tell me that despite me not being made aware of said charges his hands were tied up in Comcast policies. Even if I canceled the service the $200 in installation would still be charged. Leaving me stuck in a twelve month marriage to trickster and a cheat. Lid you become a Comcast customer you are sure to be swindled and upsold into unnecessary services that hold secret fees and strict policies against fairness. I guess for quick and convenient service you have to sell your soul and eventually your home to keep up with the payments.

Customer service is fine IF you can reach customer service. The phone menu won't let me through 99% of the times I call. I'm being charged for services that I don't have because the internet box installed by Comcast's technician shut itself off and won't' power on. I'd call to resolve it but after the 10th time hearing a recorded voice say "I'm sorry, we cannot assist you at this time" and hanging up on me, I have to give up. If you have ANY alternative to comcast/xfinity, use it. "Agents available 24x7" is a joke - ok, they may be available, but you can't call them unless you're one of the lucky ones.

I am writing because every time I called Comcast today I received a different answer concerning my services. I was assured my services would be connected today wh n I came home the services were not on. I called to have them troubleshoot the boxes and was told the boxes are on and working not sure what happened but we can have some one out in a week. This is frustrating when you are told today. I called back to see if I could get an earlier appt and the saiid sure how about in two days. Called back to confirm time and they said no we do not have you done for that day. I was told this by Franco in technical support. This is just a frustrating place I should go back to Cerizon at least they have excellent customer service

So, I was a loyal Comcast customer for over 10 years, beginning in 2000. Then, I started having trouble with some of my services and decided to give A[redacted] U[redacted] a shot, since they finally showed up in my community. Loved it, loved them, and loved their consistent attention and care for their customers...not to say they don't have issues at times, but they handle things so very well that they make you feel bad for even bringing it up. That said...I had to move, just up the street to a new community, and I am being forced to use Comcast (Bulk services?). I upgraded to the triple play back on the 5th of June, and was told that the equipment would be delivered within 3-5 business days. Great. Fantastic. On the the 10th I called just to see where things were...to ask when I might be receiving my equipment...and was told that the order was still sitting in their system with a "pending" status, so had never been forwarded to the warehouse that ships the equipment -- I asked how that could possibly have happened, and I also asked what would have been the outcome had I not called to check...dude said, "...no one would have known if you had not called..." What?! So I said, "...alrighty then...let's get that fixed -- and by the way...can you send that to me fast-tracked, since I am now without TV, Internet, or phone?" He said, "...no problem...just one thing though, you're gonna need to pay $29 for the quicker shipment." At that point I was so frustrated that I just said whatever...and he said they would "share" the cost with me...you know, like it was MY fault that they didn't do their jobs correctly the first time. Fine. On the 15th, still no equipment. Third call...oh, wait...we just now sent that package out to you...and we don't have any actual tracking information to help determine when you will actually get the package...could be tomorrow, could be a couple of days after that. Package showed up on the 16th...but wait, there were only two of the four pieces of equipment I was expecting. Fourth call. Rep says, your account activity actually shows that it's been cancelled...and it looks like prior to the cancellation, there were only two pieces of equipment ordered. What?! Yep...four reps and two supervisors later, I am being told that I now have to wait for a call tomorrow (18th) for the account to be straightened out...and if I try to make any changes to the account (since none of the reps actually got my itemization correct), then "...the audit department would make it so that NO SERVICES would be connected at my location..." What?! The last rep I spoke to acted as if I had called back all those times to make changes to my order, when in fact, each time I called back -- BECAUSE OF THEIR TOTAL AND COMPLETE LACK OF COMPETENCE -- I had them read back to me what was shown in the order and IT WAS NEVER CORRECT. How is that my fault? These folks really don't give a crap about customer service or just plain SERVICE for that matter. I just don't get how they can all be so callous regarding how they affect our lives. I know they have a ton of customers, and I know they have it so that you are basically stuck in certain situations or areas; however, know this...depending on where you live, work, & play, YOU DO NOT HAVE TO USE THEM AT ALL. I have the option to split up my services and only take the Basic/Expanded that the complex forces us to use...and I will use another company for my internet and phone. ANY OTHER COMPANY. Almost everything you watch on Cable can now be accessed through the internet and all sorts of apps. Hulu Plus, Netflix, Amazon Prime, HBO Go, etc., are now viable options to completely do away with cable. Comcast has basically ensured that I will now be one of the loudest voices in the "down-with-Comcast" arena. My puny little dollars may not make a big difference to them...but by God, I will spend the rest of my days trying to convert as many folks as I can reach. THEY ARE RIDICULOUS. THEY NEED TO TRAIN THEIR EMPLOYEES TO ACTUALLY KNOW THEIR PRODUCT AND TO ACTUALLY CARE ABOUT THE CUSTOMERS ON THE OTHER END OF THE DOLLARS THEY COLLECT EVERY DANG MONTH!

I've had just a nightmare experience with Comcast (again). Wanted to share it with others, to get the word out about how they treat customers.
I would agree with what others are saying on this site, Comcast has utterly terrible customer service. I've been through this with them before, and foolishly went with them again when I moved to my last house (7 years ago). It's tough when there's not many options to choose from. But anyway, I moved out of that house recently, and called to cancel my service. My contract had long ago expired (I think it was a 2 year contract originally), so I figured, no worries, right? No early termination penalties to pay. I called to cancel and they said that my contract "auto-renewed", and that I have to give them 60-days notice to cancel. So they could cancel it, but I will be billed still for the next two months. So almost $200 down the toilet, just paying them for nothing. It's outrageous and I am so angry! I asked to speak to a supervisor and she said that I couldn't speak to a supervisor about this. After I kept trying, she said they just don't have supervisors readily available for such calls.
Huh? A big call center, national company, and no supervisors available? Or do they just get so many complaints about this horrible policy that they've decided to not transfer people like me to the supervisor, so it doesn't tie up their time? Finally after lots of back and forth, she said she would have a supervisor call me within 72 hours, but that it wouldn't change anything and I was going to be charged for two more months. I got on their website to e-mail a complaint to management. No e-mail address available for customer service. Seriously? I tried to create an account so I could post a message on their forums. Couldn't do it. It's like they intentionally make it difficult to file a complaint or speak to a supervisor, so they can just be blissfully unaware of when they have an angry customer (which seems to be often, from the many many angry and frustrated reviews I've read online tonight).
I really don't get it. I'm in my thirties, I have (hopefully!) many years left, years in which I will need internet, TV, and phone. Why would they alienate a long-time customer to enforce crazy policies and make a few more bucks in the short-term? They're going to get 2 more months of pay from me (if I even decide to pay the bill, which I may not), and then I will forever go with other companies. How does that make sense?
Bottom line, I will never go with Comcast again, and I would encourage everyone else to steer far away as well. I also think we all need to push for competition, either from city or state run systems, or more small businesses that offer this service. Comcast has essentially a monopoly in my old neighborhood, there's just not many options. Thankfully in my new neighborhood I was able to go with another provider. But there needs to be more options out there so Comcast actually takes complaints seriously, rather than just being smug about the fact that they can do whatever they want to customers, who have to deal with it if they want internet, TV, or phone service. I'm in customer service myself, and I am not okay with how they treat people. If I treated my customers like this, my company would go out of business. Comcast needs that kind of pressure on them too, to be more inclined to do the right thing.

Reporting on Yelp, Revdex.com, and anywhere else I can.
We saw all kinds of specials online and in mail so we thought we'd get this internet service. We tried using their unusable website so had to call (red flag 1). Of course getting a live customer service rep on the phone is near impossible (red flag 2). Once we get them on the phone they tell us our area doesn't apply to any specials and our monthly cost will be triple what the specials are (red flag 3). We still proceeded since a neighbor said it is so fast and our current internet service is unusable.
The tech was here for 2+ hours, end of shift and wanting to go home. There were issues and we were immediately told there would be an extra $45 charge. We were apprehensive but said ok (red flag 4). At the end of the appt we were then told it will be a $70 extra charge (red flag 5). The tech had me pull up Google on hard line- main Google page appeared. He did not have me test wifi. He left.
Five minutes later I tried wifi- no internet connection. Went back and re-tried hard line- not working. I called customer service the next morning. Painful slow process to speak to someone who cannot speak English well (red flag 6). He trouble shooted for 30 min, couldn't help, told me they would charge me to send a tech back out (WHAT?!) (red flag 7). I said unacceptable and escalated to supervisor (very difficult process). Supervisor starts all over and tries all same troubleshooting. Now- 75 minutes into call and still can't resolve. He then says he is checking into something and puts me on hold. Next thing I know an entry level customer service rep from A[redacted] (my computer company) comes on the line. I had no idea I wasn't on the phone with Xfinity/Comcast any longer. They just pushed me off to another company and it is not a computer issue- it is a Comcast issue. I had to call back, through everything all over again to start over with a new barely English speaking customer service rep. She refuses to escalate my now 2 hour call to a supervisor and says she will schedule a tech to come out three days later, and there may be extra charges. I pretty much lost it at that point.
I requested to transfer to billing. The billing person was nice but of course my order and charges are not in system yet. I told her we absolutely will not pay additional charges for next visit and that I want additional charges from install also waived. Nothing can even be done since system not updated. I'm quite sure they will try to charge all the additional fees once account updated and I will have too go through it all again with billing.
At this point- no internet. I work from home and am unable to work until they come back.
Additionally, they do not even prorate first monthly fee, are going to charge full month for only 10 days of service in billing cycle, which- now if fixed when they come back- will be only 6 days of billing cycle. I will not be paying full month no matter what I have to do to make that happen!
This company is horrific, customer service is clearly offshore and has no ability to assist or route escalated issues, supervisors are not any better. I plan to report this company everywhere I possibly can. We will see if they resolve the issue and discount/waive fees for this complete lack of service. If they do, I may update my reviews- but not holding my breath.

I have been with Comcast for years. I called in to request a payment arrangement for 6 days past my due bill. I was then informed that this was not possible. Please keep in mind that this is after my bank account was double charged without Consent which to me is stealing. I am appalled that this is a company and even more appalled with the type of service that is given. Every employee that I have spoken with has been rude and unprofessional. I have been told 2 times that my issues are not their problems. I work with people daily and can't even imagine telling them that their issues are not mine. This company should by all means be pointed out and noted as a terrible company to use for anything. I will be looking for other services immediately. DO NOT USE COMCAST!!!! This is by far the worst company I have ever had to deal with. On top of everything when u called in on the 3rd of this month to discuss making changes to my services I was told that I would have to call back at a later date. I can guarantee that I pay enough money in a month to cover 10 minutes of their time. Absolutely by far the worst service.!!!!!

Comcast's customer service agents promised to include an internet offer of $100 Visa prepaid card, however did not follow through with the order. In an attempt to resolve this issue, I have been transferred and disconnected multiple times without resolution.

Horrible customer service and injury due to negligence:
My wife and I moved into a new home early September. We had a technician come to our home soon after we got settled in to transfer our existing account and set up a new account. The technician that came out did a very poor job of setting up our service. First, He had to re-wire our cable from the outdoors cable box to our house and never had another vendor set up to bury the cable, leaving an exposed cable sitting across our entire yard for three weeks.. Secondly, when he attempted to set up the internet and digital box-top to a specified outlet, he claimed it could not be done. His explanation to us was that the wires were cut and we’d have to make an appointment to have another technician come out and set it up. This second appointment would have costed us $300 more.
On a side note, we did have another technician come out almost 4 weeks later to help set up the digital box because we were having issues with connectivity. When he did come out, he was able to go into the attic and hook up the cables according to the wall outlet we had originally wanted, at no extra charge. He was able to fix this error in about half an hour (This technician came after the incident which I’ll be getting to shortly.)
So after the original technician told us that he couldn’t help us, which we later discovered was a lie, he left the wires strung across our living room floors. They were strung from one outlet which we used for the internet modem and router set up. From here, they were laid out unorganized and spiraling about 10 feet across the floor to our television set up. This is obviously a safety concern for us and any guests we have over. Not to mention my wife is pregnant and could have fallen over the wires that were left lying across our whole house.
A few days later my wife and I invited family over. Everything was going well until my 90 year grandmother nearly tripped and banged her head on the wall, which could’ve been fatal.
After this incident the negligence by the technician made me go up into the attic to look for these so called cut wires so that I could switch the wires to the proper outlet. I ended up falling through the ceiling into the living room. I wasn’t hospitalized but I did succumb to some bruising and minor cuts. These incidents happened around early-mid September.
Now we have a hole in the ceiling and have had it for nearly two months. For over a month now, my wife who is 4 months pregnant has come down with a case of asthmatic bronchitis which if you’re not familiar with is caused by the inflammation of the bronchial. This inflammation can be caused by breathing in dust, chemicals, and other bad inhalants. Asthmatic bronchitis is not the viral bronchitis. Currently it’s in an acute stage but it’s very harsh and violent. This can prove to be a serious matter not only for my wife’s health but our unborn child’s as well.
As you can see, the negligence of the first technician who came out to our house early September has led to my grandmother nearly tripping and hitting her head. Also, it led to me attempting to fix the so called “slashed” wires. As mentioned earlier, we had another technician come out and install our connection correctly, but after I fell through the ceiling. And on a third note, my pregnant wife is breathing in chemicals and dust which could be the direct result of her acute asthmatic bronchitis. If we prove this is the case for her bronchitis, this will bring up a whole new matter.
It has been almost two months and it’s still not fixed. I’ve called Comcast representatives, management and found out that management interviewed the first technician about the incident and he denied it. I know that they have knowledge of the damage claim but they still refuse to do anything about it. The sooner this gets fixed, the sooner my wife and I can get back to normal life and not have to worry about breathing in horrible inhalants and insulation. I am appalled and it’s very frustrating to know that because of the carelessness and ineptitude of Comcast’s technician that my wife and I have had to suffer for the last two months. We are currently seeking legal counsel in the matter and hopefully Comcast realizes the seriousness of the situation.

The worst automated customer support phone system. Hope g[redacted] installs in our area so I could drop Comcast service the same day.

Review: Comcast sent me an email in October telling me that they think I have been leasing their modem and they forgot to charge me. They will start to charge me $8 per month for the modem leasing from November statement. The fact is I have never leased their modem. When I order the Comcast service earlier this year, I bought me own modem from [redacted]. My husband chatted online with customer service in October to report the mistake and they said they understand the mistake and will fix it. They gave us a case number and said a confirmation will be sent to my email address the next day. But I never received that. A few days ago, I received the November statement and found the $8 charge is still there. My husband called again and they gave him another case number and promise to send an email within 24 hours. But I still haven't heard anything from them yet.Desired Settlement: Comcast resolve their billing error and remove the $8 monthly charge from monthly statement.

Business

Response:

December 23, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: December 4, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint by [redacted] received in our office December 6, 2014 in referencing service equipment charges. On December 13, 2014 [redacted] was contacted, and I confirmed her account was updated to reflect customer owned modem and she will not be billed any further. An adjustment has been applied to her account on December 13, 2014 for modem lease fee. The adjustment will appear on her next billing statement, which will be issued on December 22, 2014. I apologize for any inconvenience experienced in relation to this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### ext: [redacted]. Regards, Rani M[redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I have been a customer of Comcast for many years and have reached my limit. A few weeks ago I received a letter that a piece of equipment was going to become obsolete and "at no charge to me" Comcast would send me items to replace the old item. Well new items were delivered, however they sent me more then was needed then proceeded to CHARGE me approximately 50.00 + more on my January bill because of your mistake. I have called several times and even spent three hours waiting in your store (all over the Christmas holiday) for several rude (and some kind) folk to tell me there's nothing they can particularly do. Now a technician needs to comes out because the boxes sent don't even work. Why charge someone for 1) things I never asked for and mistakes your company made? 2) services I am not receiving right now on one of my televisions? 3) not giving someone time to return items -a $19.95 charge extra because I work full time and can't return a box the same day? Then give me an additional box I don't need and charge me for that as well as a dvr service I never asked for on my second television. A service I have never had except on one television. You never discuss these things with your customers- you just inflat your bills, on hardworking people. Your service stinks, you treat your customers like we are is and not the folks who keep your company afloat. You should be assisting us, giving us service we need and ask for not overcharging and creating stress in an already stressful world. Then telling us basically to pay up the bum for subpar service. I hope this reaches someone who can help me because I have been a loyal, paying customer for many years. If this doesn't get resolved and I don't receive proper credits and better service I'm out of here and I will make it my second job to talk people out of your service and into Dish, ATT etc. thank you!!

Selected a package deal for services at home, just basic cable and internet. Was told after 3 months after signing up, and maintaining good standing of account, a $50 visa prepaid debit card rebate would be sent to me. This was June 19th of 2015. Online and in my contract the card was supposed to be mailed in September of 2015. It had not been mailed and was still in pending status by October of 2015 so I called customer service. was told I would have my rebate no later than October 22nd of 2015. It is now October 27th of 2015 and I'm yet to receive it so I called once again. Still pending. Still awaiting my card. Nothing being done for this process to be sped up. I pay early every month and have had no other complaints but it's ok for them to breach their contract with no repercussions? Absolutely unacceptable.

I have been fight with this company since I agreed to a two year contract in Dec of 2015. I agreed to a two year deal of 79.99/first year and 89.99/second year. My bill has increased every month since I started service with them. The started charging me for two modems when I have one, an internet boost that I never ordered told me my promotional period was up and jumped my bill from 79 to 99. Shut my service off 3 times when I have all my Paid bills
Told me personally everything was up to date then 3 days later shut my service off saying I was 52 days behind on my bill. When I called to question all this I was hung up on therefore you can put me in credit bureau but I'm now a proud Direct T V customer. They need an attorney to file a class action lawsuit against them. I will be writing the attorney general in Pa and the consumer protection services.

I would like to start by stating that this is the first time I have ever felt strongly enough about a company to post a review. We moved into a new apartment and opened a Comcast Xfinity account about a month ago. Since then, I have been repeatedly appalled at the level of customer service this company has provided. Our service has been interrupted twice, and both times we were charged to fix mistakes that were made on their end. Every phone call to the company takes at least an hour to complete. We have received bills stating that we owe balances much higher than what we were originally quoted for their services, and nobody at Comcast can explain to us why we owe these larger sums. We have quit calling the customer service line (as it is such a terrible experience every time) and started taking our problems to a brick and mortar Xfinity store. While the experience overall is slightly less frustrating, we are still very unsatisfied with the billing explanations we received.

Comcast has over charged us for a modem we own since 1/24/14. We have tried to get a refund to no avail. We have been passed around; transferred; disconnected and so forth without any resolution. They are a terrible organization.

The home security is worthless I'm stuck in the 2yr content it's not worth it

Our contract with Comcast expired.
On February 17th 2015 our company sent to Comcast via USPS Return Receipt Certified Mail a Notice of Cancellation of the Business Class Service with our company.
On March 13th, 2015 we returned their equipment.
On March 16th 2015, we received a bill and billing from Comcast did not stop yet.
Sent a Request for Credit on April 1st, 2015 via USPS Return Receipt Certified Mail.
NO RESPONSES FROM COMCAST.
Comcast is harassing us with phone calls and emails.
We were told on the phone that billing WILL CONTINUE until July 4th.
Comcast's representatives are very rude on the phone, yelling and threatening a law suit, very unprofessional...
In 38 years in business we've never had as bad experience as with Comcast.

I recently contacted Comcast to inquire about upgrading my service from just an Internet connection to Internet plus TV service. During the call I found out that in a previous call the salesperson reduced my internet connection from 105mbps to 6mbps. That salesperson said that nothing was being changed on my account but as it turns out he completely lied. I have heard from others that Comcast has gotten really bad with their service but it looks like they have gone to cheating their customers. Be careful and make sure you are not being cheated as well.

Review: I was told my address was in the system and I could get Comcast service for $49.00. They waved the cost because I have been trying to get the service for 23 YEARS!!! I ordered the service and set up instatlation.Now they want to charge me $33,000 to hook up the service,because I live on a side road.I know of no one who had to pay for the service.This is unfair and unafordable being on SOCISL sUCURITY.Desired Settlement: I expect to get Comcast service installed as promised !!!

Business

Response:

September 29, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: September 10, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office referencing an installation request. I spoke with **. [redacted] regarding his inquiring about getting Comcast services to his home on September 15, 2014. **. [redacted] information was submitted to the Comcast Serviceability Team back in November 9, 2012 and again on August 27, 2014 to determine if we were able to provide his home with service. A technician went to the area and surveyed his home and determined that the customer is over a mile from the nearest active Comcast plant. There are only eleven homes in passing and therefore does not fall under the area franchise agreement. I called and spoke to **. [redacted] on September 15, 2014 and confirmed the customer construction cost associated with bring service to the location referenced. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Stacey K[redacted]Comcast Cable Communications, LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,