Comcast Corporation

I have all the documentations signed from comcast to remove the voice service in my bill and take me more than 6 month and is not solved yet, the signed documents said $0 to removed the service and now they charge me $400 to removed. The first person told me I don't have a contract and now yes :s. I call once a month and take me more than a hour of my time and nothing is solved, I'm really frustrated with this company I don't want to do business with them any more and if I have a "contract" I don't want to continue making business with these people.

Comcast is the worst company, terrible customer service, poor cable and internet quality. Totally unacceptable. They are a monopoly. This is the 21st century and we have such slow cable and internet compared to other countries. They will also charge you for modems you did not order. My internet access/wifi has been intermittent for months. They charge a fortune for limited basic cable that only gets a few channels. I have spent hours on the phone with representatives and technicians who have not been helpful, hours taken away from my work schedule.

We ordered the Blast package. It arrived without all the parts. On the phone they said they are unable to ship the missing parts, we must go to a store to get the parts.

I find it hard to believe that the company that has been referred to as the worst company in America is getting anywhere near an A- rating from its costumers. I have been though h[redacted] this last week with this company. I was part of a bulk plan through my apartment complex and left with no choice but to use the company and forced to pay for cable weather I wanted it or not. The crazy thing is it would seem not a single customer rep has ever heard of a bulk account or at the very least has no clue how to manage these accounts. It was a nightmare setting up and was a nightmare to give back the box for the cable and transfer my internet when I moved out. Endless call transfers that get you nowhere! And some of the nastiest/rudest customer service I have ever received from any company! I was very clear about wanting the exact same internet service I was already receiving in my old place moved to my new place, when they told me the price it had gone up. I asked why and was told it is just the price being offered, come to find out they upped my speed and where charging me extra! I went into the store to give the boxes back after I actually moved they informed me my set up that I was assured several times over the phone was all good to go was actually not processed because they forgot to disconnect the previous tenants service. I was again assured it was all taken care of, but then I got home only to find my internet was not working in my new place even though it was prior to going into the store. I then had to call Comcast yet again to try and resolve my issue. I was called ma'am despite repeatedly saying my name was Mathew which I corrected them on only to be called ma'am 1 min later by the same (barely English speaking) rep. I asked to speak to a supervisor but was instead transferred to IT. I would drop Comcast in a heart beat but just like my previous apartment, my current apartments only option is Comcast, what a nightmare! I would strongly recommend if you have other options than Comcast to seek them out and don't get stuck in their trap, you will never get out, just transferred, and transferred, and transferred,....

Comcast is ridiculous. These people are one of the worst people I have ever experienced. I have been having problem trying to log into their website to pay the bills. I called them to fix the problem. But I have been calling them for the past 3 days. I have been transferred to 21 different agents and 4 departments. Right now I have been on hold for 1 hr. Just the most HORRIBLE business people ever.

This is the worst company I have ever had to deal with. It took them 4 months to resolve a billing issue. They even went so far as to come out to my house and tell me my house wiring was bad. After being subject to their "internal audit team", who it seems has the discretion to change people's bills without anyone's consent, they now claim that my monthly rate was promotional. I spent over 40 hours of time on the phone with them sorting out the issues the first time. IT WAS NOT A PROMOTIONAL RATE! I ASKED when they first set it up. This is the most unethical business I have ever had to deal with, and I would not recommend them to my worst enemy.

Subscribed to Comcast Xfinity internet Dec. 2014. As I am a part time resident, was assured the service could be suspended and reactivated as necessary. Suspended in April, reactivated early this month. Just received the billing and learned the service cost was double what I agreed to when I first came on board. Find their M.O. offensive. Cancelled the service. Likely our condo-complex will cancel Comcast TV in March.

So I have been having internet problems for a few months now but I have been unable to be at home for a time when a technician can come troubleshoot. I finally was able to take the day off of work to stay home and wait for a technician at the scheduled appointment time and I received one automated call saying the technician was here. I had no received a call from a live person and I had IMMEDIATELY ran out to greet the technician but nobody was there. I called Comcast to see what the deal was and they said the technician should have made an attempt to knock at the door, perhaps ring the doorbell and try to give me a call from their dispatch phone. None of these things occurred. When I was speaking to the agent he said he did not believe the agent even tried to come out and that they have been having this problem a lot recently. I requested to speak to a supervisor and asked if I could cancel. The supervisor said they did not have the ability to cancel so they would have to send me back to the main menu to speak to an agent again and then be transferred to the right department to close my account. After 40 more minutes I got ahold of the department that was able to cancel my account only for the agent to tell me that I have been a loyal customer for at least years and they would schedule a new appointment for me at a later date. After declining, I cancelled the account. This customer service is absolutely unacceptable, especially for a customer that has been loyal, exceeded their contract date and now pays a heavily increased rate of 100.00 a month for JUST internet. Your loss Comcast. I will tell everyone I know.
B[redacted] C[redacted]

Where do I begin!!!!! This is absolutely the worst company I have ever encountered and I have been forced to use their services for years. The most recent complaint is that even though I turned my equipment in over 9 months ago, they sent in a collection for $162 dollars and it is negatively effecting my credit. I'm tired of being lied to all the time by these scam artists. Please someone take this company down! This is absolutely insane.

I have tried multiple times to speak with an actual human regarding interruptions to my service. Each time, I site through 5-10 minutes of automation, only to be disconnected before speaking to an agent. I have been a Comcast customer for eight years, only because there are no other options in my city. The experiences have been the same for the entire time period. Unbelievably bad customer service, and far less product thatn you pay for.

Review: A Tale of Poor Customer Service: Comcast [redacted] TN
So it all started in Dec We moved into a newly built homeMany vacant lots around usAfter almost a month trying to convince cable and telephone companies we actually existedSeveral weeks of my new co-workers telling me that I was making a mistake, we got Comcast to agree to install cable, internet and telephoneA temporary cable was laid over the grass and a subcontractor was to come out within a couple of weeks to bury the cable
When the sub-contractor showed up they failed in a couple of areas: 1) the cable was buried only inches deep 2) Instead of burying the cable on my property they elected to bury it on the adjacent lot that was vacant
Move forward to Oct 3, While they were building a new home on the lot next to us they damaged and cut the cable line
Now let’s talk about how the great Comcast handled the situation or failed to handle the situation
October 3, – Cable cutCall placed to Comcast for support[redacted] tells me that she opened a work order and that the sub-contractor would be on-site October 4, between 8:00AM and 8:PM
October 4, – Called Comcast at 3:10PM and was told that there was never a work order opened for October but that the work order was for October 8, Spoke to the billing department to review my options for cancelling serviceI have a year contract and it will cost me $to cancel the contractShe did offer to give me credit for the days I was totally without serviceShe also offered a $per month credit for the next six months
October 8, called at 12:PM to verify I was still on the scheduleWas told by some front line customer service rep (who by the way did not speak English) that my appointment for this date was cancelledI asked for a manager and he transferred me to [redacted]Found out that [redacted] was not a manager and was very rude when I started to get upset that I was not transferred to a mangerGuess it was a communications gap with the front line employeeI was finally transferred to [redacted] is a manager in the customer service areaAfter listening to me vent he assured me he would have a crew on-site before 5:PM to bury the cableIn fact he said that he would call me back to verify everything was resolvedI am still waiting for him to call meAt about 3:PM or so a technician showed upNow a technician will not bury the cableHe spliced the cable together to get me partial serverHe said he would make a not on the ticket that a crew was needed on-site to bury the cable
November 4, – I spoke to [redacted] who informed me that the tech that was on-site October 8, never got the message to the right people to come out and bury the cableSo [redacted] opened ticket [redacted] but was unable to tell me when someone would be out to do the workI asked to speak to a managerAfter an hour on hold, I was connected to a supervisor, [redacted]All [redacted] would do is send emails to other departmentsHe explained to me that since it was after 5:PM there were no managers available and that he had no authority to do anything but send emails aka pass the buck
November 11, – Spoke to [redacted] who told me my appointment was set of November 15, between 8:AM and 8:PMHe also informed me that I would get a call minutes prior to arrival
November 15, – Guess what…..You got itA no showBut I did get calls from [redacted], the sub-contractor, to do a phone survey about the quality of workI explained that I would be happy to do the survey once the work was completed
November 16, – I called [redacted] and asked to take their surveyThey said that they would send an email and page to the supervisor and that they would be out the same day to do the workI also called ComcastThey tell me that the work order [redacted] was completed on November 14, A full day before it was scheduledThis time [redacted] tells me that he opened an emergency work order [redacted] at 9:AM and that I would be getting a call within hours from the dispatcher with a time between 12:PM and 6:PM to do the workI told [redacted] that I had little faith in his promises since no one had been able to do anything to fix this issueI called Comcast at 12:Pm to get a status[redacted] proceeded to tell me that dispatch had not taken the call and that no one would be out until the first of the week sometimeI spent some time explaining in great details all the failures within ComcastSince their internal protocol only allows employees to escalate to their direct supervisor, there was nothing he could do until 3:Pm when his supervisor came to workWe was in early getting some overtime and his hours did not match those of his supervisor[redacted] then had a conversation via instant message with another supervisorHe assured me that he or his supervisor would call me back once they got together to discuss this issueYou guessed itNot a single call from either one of them
So today is November 17, I have poor signal quality and cannot view most of my HD channelsInternet works most of the time but does run slow at timesThe telephone service drops the lineI have not seen any of the credits offered to me on October 4, I have lost days of work sitting at home waiting for the service folks who never showedI have placed a call to [redacted] to see if [redacted] was available in the areaThey will take weeks to research thisUnfortunately Comcast is the only cable guy in town
I spend some time digging around Comcast’s web pages and found a customer service forum sectionI read many reviews of how bad the customer service wasI also have found that [redacted], SVP of Customer Experience at Comcast has an open letter to himIt does not look like that person’s issues have been resolved yetThis is a quote right off of http://customer.comcast.com/conta:
“Hello, I'm [redacted], Senior Vice President of Customer Experience at ComcastAs a Comcast customer, you are priority number oneWe have a dedicated team of employees across the country working hard every day to make sure we deliver the superior experience you deserveWe are here for youIf you have a question or a concern about your service, we have numerous ways you can reach usPlease choose one that’s convenient for you and connect with our team.”
There are so many untruths in this statement
He also has this letter:
http://www.comcast.com/Corporate/Customers/TomKCustCare.html?SCRedirect=true
Customer Guarantee:
http://www.comcast.com/Corporate/Customers/CustomerGuarantee.html?SCRedirect=tru...⇄ /> Thanks for an outstanding customer experienceDesired Settlement: Resolve the situation and adjust bill for lost/poor service during the time it was reported and the time it was fixed
Business
Response:
December 10,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: [redacted]
Date of Notice: 11/18/
Re: [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted] received in our office November 20, regarding technical difficulties with their service
I spoke with **[redacted] on November 22, and confirmed the service related issues he experienced are no longer an issue**[redacted] had a cut line that was not properly fixed causing his service related issues**[redacted] had multiple SRO’s (Special Request Orders) that were scheduled between October 3, and November 18, These were scheduled to address the cut drop and line that need to be buriedOn November 18, the drop was buried and the cut line was repairedSome of the appointments were rescheduled as office correction causing a delay in getting the issues resolvedI also informed **[redacted] that a credit has been applied to his account on November 22, for the service related issuesThe credit will appear on his December 21, billing statementI apologized for any inconvenience he may have experience while trying to get this issue resolved
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Comcast Corporate Escalation Team
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me

Review: From the beginning before I even had service instatlled once again I was told I had to come and prove who I was to this company. I was told the apartment had a large amount of debt associated with it and that they needed to know that I was not the person owing them money. Now mind you I have been a customer off and on since the 90s most recently having service around 2011 or so. With this fact they should have known who I was from the information I provided to them in the physical store location. This was done and I was told I could come down and get my equipment to self install(the cheaper way). I tried to install with no luck and they had someone on their troubleshoot line who spoke very bad English that I could not understand anything she said. I was then set up with an appointment for the the installation team to come out. I was told by the installer that I would not have been able to self install anyway because of how the apartment was wired. Everything was going good until the next week I get a call from something they said was the residency department saying I needed to prove that I was not this person once again who owe them money. I faxed them the information they asked for plus I asked did they see where collections figured out I was not that person as well. I was told today, 5-12-14, that they did not received what I had faxed 5-6-14 and that I needed to do so or my service will be turned off. I did not want to become a customer again anyway and now this. I know how horrible the customer service is with Comcast but I had no choice with the area I am in this is all I could choose from. I would rather have [redacted] as I did in my previous residence. I digress. Today the proof of residency department said that service will resume after looking at the notes on my account from collections. I was also called by two customer care associates, one named [redacted], the same week proof of residency department called. Customer Care had no clue as to what was going on and only knew of my frustrations because I sent a blast out on social media and an email to their customer care department. I just don't understand why am I having to keep prove who I am and that I just moved to this location so many times if I was already a customer of theirs several times before? I am very frustrated and dissatisfied by the nonsense I am being taken through on top of the fact I have PTSD from serving in the US Air Force and Fibromyalgia which this type of stress is deadly to my health. I am a single parent of two, one a teenager and the other a preteen, who need to have internet and television for school and entertainment. I would like to see Comcast come up with a better way to collect debt from someone who owes them and not harrass me to which I have no idea who that person is. Please helpDesired Settlement: I would like to be credited for at least two months worth of service for the suffering this ordeal has put me through.

Business

Response:

May 19, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: May 13, 2014 Re: [redacted]Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office May 14, 2014 regarding a request for new service. On May 16, 2014, I spoke with **. [redacted] in regard to her concerns. My investigation shows **. [redacted] signed up for a new account on April 30, 2014, she was contacted by our Customer Verification Team on May 5, 2014 and asked to show proof of residency prior to moving to her new location in order to remove her name as several debts were listed. They provided **. [redacted] with their contact information and a fax number to forward a copy of her lease agreement. Collections received **. [redacted]’s documentation on May 12, 2014 and did not disconnect her already active service. I spoke to **. [redacted] on May 16, 2014 and she confirmed that her cable, phone, and internet service was not interrupted. I added a free HD service for 12 months to her account effective May 16, 2014, along with a reduce rate for 2 additional cable boxes as a onetime goodwill gesture. This rate will expire May 31, 2015; at the conclusion of this promotion standard retail rates will apply. I apologized for the inconvenience and frustration we caused her. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Cable Communications, LLC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: per my conversation with [redacted], she offered 2 cable boxes free and the other 2 cables half off for 12 months. Also the time and gas it took to insure Comcast had what they needed was awful. [redacted] did not say anything about how I had been a Comcast customer since the 90s and most recently 2011 approximately.

Regards,

Business

Response:

June 20, 2014Dear Sir or Madam,This letter is in response to the complaint filed by [redacted] received in our office June 12, 2014 in regard to a billing explanation request.I spoke with **. [redacted] on June 12, 2014 and provided a detailed explanation of her overall bill. I informed **. [redacted] that as of May 16, 2014 she was not being charged for two of her digital boxes and she was being charged a reduced rate each month for another 2 boxes. This reduced rate will continue until May 31, 2015 before rising to the regular rate. As compensation for her experience and delays with resolving her issues, she was granted 3 premium channels free for 3 months. These channels will be free until August 31, 2014 before rising in price to their regular rates.I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 5/27/14 I discovered that Comcast has been overbilling me monthly for internet charges over the past 11-12 months. I discovered this as the 5/14/14 billing statement reflected an increase of more than $50 in billings from the previous month. I examined both the April and May statements and noted that the cost increased. It is at that point that I first noticed that they have been billing me for 2 @ 29.99 each each month since 5/13/2013 when I spoke with their representative [redacted] on 5/17/13 and arranged a rate of 29.99 per month for Internet service to last for one year. At the same time I arranged for phone service at $19.00 monthly for six months. The first bill that came reflected 29.99 for the internet and I did not notice that it was for two then. In researching the statments sent every month, I noted that I was billed for 2 @ $29.99 monthly until the 5/14/14 billing when, apparently, the one year was complete and the monthly billing increased to $54.95 but they also charged for 2 at that price on that statement. I further noticed that I never received the six months of phone service for $19.00 as promised and was billed $44.95 monthly all along for that service.

On 5/23/14 I spoke to [redacted] at Comcast who assured me she was granting me a full year at $29.99 for internet and informed me that I would need to speak with billing to address all overcharges. On 5/27/14 I spoke with [redacted] at Comcast in billing and detailed the overbilling for the full year on the internet service and lack of a phone rate for six months at $19.00. [redacted] issued a ticket# of [redacted] and informed me that he was requesting a credit of $384.84 for overbilling on the internet service for 11 months. Why only 11 I never understood when the rate was to be for a full year. However, he informed me as a matter of policy he had to forward to a supervisor who would call me by Friday 5/30/14 with the final determination. I gave him my cell phone for the supervisor to call rather than my home phone in order to ensure that I spoke with the supervisor. I never received the call. My family and I were on vacation until today so I did not want to be burdened with this during the vacation and therefore I did not follow up until today 6/9/14. [redacted] also stated that he was requesting a rate of $19.00 for six months for the phone as he did not think it possible to go back in time on that as it never was affected. In order to do this he had to put me on hold, I remained on hold for 17 minutes and ascertatined that he was not returning and since I had been on the phone call for over 33 minutes at that point, I hung up as another matter took precedent.

I called today, 6/9/14 and spoke with [redacted] at Comcast and gave him the ticket#[redacted] and he proceeded to put me on hold, where I stayed for 10 minutes then was informed by a recording to leave a message at the beep, I did. I subsequently called back and spoke with [redacted] at Comcast who stated the ticket#[redacted] was closed and noted that the charges were valid. She then informed me that a credit of $54.76 was applied today, however on both the call to [redacted] and [redacted] in the process of getting to them the automatic responces regarding my balance due detailed the total amount of the original billing of 5/14/14 of $168.06 not a reduced amount by the credit she stated had been applied today. I asked why they were crediting my account with a creidt of $54.76. She said it was because of the overbilling of 2 @ 54.95. When asked why a credit of $54.95 was not made rather than $54.76 she stated it had been pro-rated. I asked how could that possibly be pro-rated if it was over charged in the first place. That was completely illogical. However, since she recognized it was over billied 5/14/14 due to being billed for 2 @ 54.95, I explained that she should obviously see that all the charges since May 2013 at $29.95 montly were also over billed at 2 @ 29.95 and as such, should also be credited as they too were not valid charges as previously stated to me when she said the ticket was closed due to all charges being valid. She assured me I would be called by a superviosr within 3- 4 hours, and as of this writing I have not been so contacted.

I believe they owe me a credit of $384.84 which is 11 at 29.95 and one at 54.95 all reflecting double billing. In addition, I was looking for a credit of $155.70 which represents 6 months of $25.95 which is the amount over $19.00 billed at a rate of $44.95 for six months for phone service. So a total credit of $540.54 is what I am expecting. I would be willing to receive the $384.84 credit and the next six months phone service at $19.00 as an alternate resolution. I have statements but that should not be needed as [redacted] was able to see what was billed when I spoke with him on 5/27 and he calculated the $384.84 from the past 11 months. I still don't know why it is not 12 months.... I have tried to clear this up on 5/23; 5/27; and twice today on 6/9. Two of the attempts were well before the current bill was due on 6/5/14 and as such I would also expect a credit of any late charges that may be assessed. As the credit should obviously exceed this months billing, I should not be counted late. Please advise if you can assist with this. I think it deplorable that a large corporation should be involved in double billing practices and hope this is not indicative of a larger problem experienced by mutliple customers.Desired Settlement: Immediate credit for all paid overcharges and correction of ongoing charges in the future

Business

Response:

July 2, 2014Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103Case Number: [redacted]Date of Notice: June 10, 2014Re: [redacted]Dear Sir or Madam,This letter is in response to the complaint filed by [redacted], received in our office June 10, 2014 in regard to a billing explanation request. I spoke with **. [redacted] on June 26, 2014 and provided a detailed explanation of their overall bill to include (monthly charges, current service package, promotional timelines, balances, prorates, etc). Review of the account indicates that **. [redacted] subscribes to the Performance Internet and Unlimited voice service on a twelve month promotional rate effective June 11, 2014. In addition to the promotional rate for the Performance internet and Unlimited voice service a re-occurring retention credit was placed on the account on June 14, 2014 and will remain on the account until December 14, 2014. Once the promotional rate ends for current promotion, standard rate will be applied to the account. The promotional rate was reflected on the June 21, 2014 billing statement. There is no record of a billing error on **. [redacted]’s account. **. [redacted] received a twelve month promotional rate for the Performance internet package effective May 15, 2013 until May 23, 2014. Effective May 23, 2014 the promotional rate for the Performance internet package ended and standard rates were applied to the account. On May 23, 2014 a prorated credit was applied to **. [redacted]’s Comcast account due to the price change. The prorated credit was reflected on the June 21, 2014 billing statement. There is no justification for an additional credit to be applied; therefore the credit request has been denied. I apologize for any inconvenience received while trying to resolve this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards,[redacted]Comcast Executive Customer Relations Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do note, however, that the explanation given by [redacted] to you is not entirely correct. He states there is no record of a billing error, that is not true, for you see they gave me a total credit of $381.75 for having double billed me for a year. He states I had a promotional rate from 5/15/13 to5/23/14 and that is correct, however, he fails to mention that they billed me for two services for each of those months, for which they have since credited me the above mentioned credit only after having involved the Revdex.com. He states that there was a credit of 5/23 and there was of 54.74 which represented the second of two billings that month which was the first month on the regular rate as the promotion expired. He goes on to say that the request for credit was denied, which, obviously is not the case as the credits totaling $381.75 were received and quite obviously represent much more than one month's billing correction. I currently still have a credit balance of $190.77 after the last two billing cycles have been made. I am content with the ongoing offer of a promotion for 12 months on both the internet and phone service as well as the promise of a six month term for a monthly credit of $20 for retention. I just wanted to set the record straight regarding the actual over billing for one year which did occur. It is important to have the facts stated correctly especially in light of current news reports of corporate over billing issues with the likes of T Mobile and others presently in the market place.

Review: A Comcast contractor came through our neighborhood and cut the lines to several homes. When we called Comcast to repair it, they sent out a technician to investigate. They subsequently charged me to repair the line that their contractor cut. My wife and I have placed over 16 phone calls to get this corrected. Each time they promise to get it taken care of and they have also promised to call us back when the credit has been applied. It has been 3 months of this and not one phone call has been returned and the credit is still not applied. They have even shut off our service because we have refused to pay these charges. They have since restored our service, but we were without service for 4 days when they cut the line and then another 4 days when they cut our service. We have spent over 24 hours dealing with this problem and we are just sick and tired of the run around and the lies.Desired Settlement: Credits for all charges related to the service outage in March of 2014. A written apology from Comcast Corporate for the lies told to us by numerous Comcast employees.

Business

Response:

July 8, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 19, 2014 Re: [redacted] Dear Sir/Madam: This letter is in response to the complaint filed by [redacted], received in our office June 20, 2014 regarding a service concern. A Comcast representative spoke with **. [redacted] on June 20, 2014 and resolved his concerns. **. [redacted] confirmed his service was functioning properly and a service appointment was not needed at this time. A credit was applied to **. [redacted]’s account on May 20, 2014 for his loss of service. In addition, a credit for both the install charge and technician visit fee was applied to the account on May 20, 2014. The credits are reflected on **. [redacted]’s billing statement dated June 14 2014. In an effort to reach a satisfactory resolution with **. [redacted], a credit for the reactivation fees, late fee, and remaining balance was applied to the account on June 20, 2014. The credit will be reflected on the billing statement dated July 14, 2014. An apology was provided to **. [redacted] for any inconvenience he experienced while attempting to further discuss this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Executive Customer Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: At the end of march I cancelled my internet service located at [redacted] FL [redacted]. I received a box to return the internet modem. The modem was returned on 05/19/2014 @ 10:45 AM. Here is the [redacted] Information :

This notice serves as proof of delivery for the shipment listed below . Tracking Number: [redacted] GROUNDDelivered On: 05/19/2014 10:45 A.M. Delivered To: [redacted], FL, US Signed By:[redacted]Left At:Dock

I was told the refund would take 4-6 weeks therefore since it was not substantial I waited patiently. On 08/03/2014 I contacted Comcast via chat. I was first told I had a balance due and then when I asked for a supervisor I was told she gave me incorrect information and I actually had a credit. I spoke with Galanza who per chat ID: [redacted] told me he was going to process the refund. He told me it will take 5-7 business days.

Here we are in October 20th and I still have not received the money. Every time I call I get the run around and I keep getting miss informed. This is unacceptable and every time I ask for a supervisor no one helps.Desired Settlement: I would like an apology letter for wasting my time on multiple occasions and also for providing wrong information to get me off the phone. Also I would like my $53.55 to be refunded via ACH.

Business

Response:

November 4, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: October 23, 2014 Re: [redacted]710 Breezeway Loop #204 Lake Mary, FL 32746 Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office October 23, 2014 in regard to his refund. I have been in correspondence with [redacted] since October 23, 2014 with regard to his refund. It was confirmed that [redacted]’s initial refund sent to him on August 3, 2014 however [redacted] never received it. I advised [redacted] that a new refund check was re-submitted on October 27, 2014; and should be received within 7-10 business day. We will continue to be in contact with [redacted] until we receive confirmation that he has received his refund. I also apologized to [redacted] for any inconveniences that may have occurred during this process. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Roger A[redacted]Executive Customer RelationsComcast CorporateOffice: ###-###-#### Office Hours: M-F: 11am – 8pm

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the check and Mr. A g[redacted] was very helpful and he went above and beyond to make sure I was taken care off.

Regards,

Review: Called and said they would send someone as a courtesy to check our cable. Was supposed to go into attic and refused because it was too hot, asked if he cane come back another day in the morning hours. Returned a few days later, did some work and when we received our bill they added $150 charge that was not authorized and that was said to have been a courtesy visit.Desired Settlement: $150 refunded

Business

Response:

December 15, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: November 26, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office November 26, 2014 regarding a billing issue. On November 28, 2014 I contacted [redacted], the account holder, in regard to his concerns. A credit has been applied to his account on November 24, 2014 for custom charges applied by the technician during a service visit. The credit will appear on their next billing statement, which will be issued on December 25, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Regards, Nina T. Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I recently ordered XFINITY services from Comcast.

On my first bill I am being charged $39.95 for services rendered outside the home. At no point prior to rendering of this service was I informed, either verbally or in writing, that any such fee would be charged.Desired Settlement: (1) I would like to be refunded the full $39.95.

(2) I would like to be informed of any service fees prior to the rendering of any future services.

(3) I would also like for Comcast to revise their "Comcast Agreement for Residential Services" (http://www.comcast.com/Corporate/Customers/Policies/SubscriberAgreement.html), or otherwise state their policies in clear written language on comcast.com. Pricing should be clear to the consumer before services are rendered and not unilaterally decided by Comcast after the rendering of services.

Business

Response:

December 15, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: December 3, 2014 Re: [redacted] Dear Sir/Madam: This letter is in response to the complaint filed by [redacted], received in our office December 3, 2014 regarding a billing concern. A Comcast representative attempted to contact [redacted], utilizing all contact methods provided, without success. Our records reflect [redacted] was billed for a self -install kit on October 8, 2014. On October 19, 2014 [redacted] was billed for a second self-install kit and a technician visit charge. A credit for one self-install kit, a late fee, and part of the technician visit charge was applied to [redacted]’s account on November 30, 2014. In an additional effort to reach a satisfactory resolution, another credit was applied on December 12, 2014 for the second self-install kit and remaining balance for the technician visit charge. All credit adjustments will be reflected on the billing statement dated December 28, 2014. Without speaking with [redacted] directly to obtain additional information, we are unable to further research and address his billing concern. A letter was mailed to [redacted] on December 12, 2014 advising him of his revised balance along with a direct contact number to utilize for assistance regarding this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Andrea B[redacted] Executive Customer Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I have been trying to reduce my services for a month now. I keep getting dropped when I'm in queue on the phone. If I chat the person says I have to call based on my current "Triple Play" service. When I do reach a person their computer magically freezes up and they ask if they can call me back but they never do.
Got dropped today, now I'm suddenly in queue again on a 14-20 minute wait time. Still waiting... The company is making it impossible for me to adjust my bill to my new budget. (My furnace died so need to pay for a new one.)
The service while you're in is fine, but getting out has become a nightmare.

I received a high bill this month so I called customer service to get a better understanding. 1) I waited for 45 minutes for someone to answer my call. When I was able to get some one and ask about the bill, I was transferred with even knowing. A lady came on the phone with an ugly attitude telling me "im going to break your bill down so you can get a better understanding". once she started telling me why my bill is this way, she paused and said "wait, that's not right", then hung up the phone.
2) I tried called back three times from my phone and after I get to the point where the automatic system tells me "someone will be with you", someone picks up the line and hang up. I had to call from my job phone to get thru yet I still waited for 30 minutes.
3) one I got someone on the line she tried to help but she kept saying she cant help cause I need to talk to billing. I asked her to connect me and she told me she couldn't transfer me to billing. I asked why and she replied we never could transfer customers to billing. I informed her that I was transferred earlier so whats the problem. She replied" well if I do and you get disconnected, that's your fault.
Im very angry and disappointed with this company. I paid my bill last month so there is no way I have a 600$ bill for this month. Even if I did, no one could explain my bill to me.

On May 26th 2015 I called Comcast to deactivate my cable/internet account. The service rep was very annoyed that I wanted to cancel but told me that he had canceled my account and I would receive and email to confirm. When I followed up five days latter, the new service rep stated that no deactivation was made.