Comcast Corporation

I have Comcast Cable and its by far the worst customer service I've ever had to deal with in my life. Pay the extra money and use AT&T that way you won't have to cancel your contract like I'm having to do! I called and spoke with a tech about a bill she LIED, and now because of her lack of training I'm having to deal with these awful CSR reps who answer in their H[redacted] of a call center. DO NOT USE COMCAST!!! Their reps transfer you to hold for a minimum of 39 mins or more whenever you call with a question or a complaint. My favorite call was when he transferred me to the dept THAT WAS CLOSED! I could go on and on but save yourself some time & use AT&T.

My wife and I had the extremely unfortunate experience of dealing with Comcast's very poor customer service deptWe handle my wife's yr old grandmothers accounts and monthly billsAt she has some major health issues, walks with a walker, has chronic bronchitis and respiratory issues and has a LIFE ALERT necklace that REQUIRES a working phone linePeg F[redacted] has been a customer with Comcast for 20+ yrsWe noticed that her phone provider was charging a lot of money for her monthly long distance, we suggested bundling her phone and cable together to lower her monthly billsWith the assistance of a Comcast rep they helped us setup a appointment to install a in router and phone lines on August 28th between the hours of 11am and 1pmComcast asked if we would like to keep the same phone numberPeg agreed it was easier to keep the number for her family and friends to keep in touchEarly evening on the 28th of August we attempted to call Peg and see how the new phone was working outWe attempted numerous times and to no avail there was no active phone connection and we were not able to reach her by any meansA red flag went up between my wife and I, we have no way to communicate with her nor does she have access to or her LIFE ALERTThe Comcast tech called the phone # associated with the account which was to be installed by themThey received a message that the number has been disconnected and terminated the install appointment My wife's phone number and my phone number were both listed as contacts for the account but never received a phone callComcast's tech associates never rang a bell or knocked on the door eitherWe arranged for her nurse to be there to assist and monitor the installation process and for her protection as to not be in the home alone with a strangerOn Friday the th of August while driving out of state we attempted to find out why Comcast never showed for the appointmentWe were told that technician made numerous phone calls to a phone number that they were activatingWe were placed on hold and were forced to repeat the scenario to each customer service representative who was from every dept but the phone tech departmentIt was not until after you explain why you are calling that the representative does not handle your particular tech problems and we would be transferred to the proper deptAfter finally speaking with a phone tech supervisor and minutes later we were told the best they can do to FIX the problem was send another technician out to her home on August 30thOUr concern was she would be without a phone for days and no way to call for help via or LIFE ALERTWe again stated our concern for her safety and well being and we were told there was nothing else they could do and were told to take the appointment for SundayAfter a family member agreed to go to her home for the weekend to keep her company and provide her with phone access we opted to set up another appointment for Sunday the 30th of August between 11am and 1pm and confirmed our contact numbers if there was a problemFast forward to Sunday the 30th of August around pm we reached out to that said family member and they stated that no one from Comcast has called or shown up yetWe became concerned and called the customer service phone number once againAfter speaking with a television technician we were told he cannot handle our request and we must speak to a phone install tech support individualWe were transferred to another person after holding for minutes and asked if there was a technician heading to her home within the hour of the scheduled appointmentOnce again we were told that the technician attempted to call the number associated with the account and the technician received a message the number was disconnected and they cancelled the appointment and moved on to another callMy wife spent minutes on the phone and was hung up on because the technician became angry with my wife after she was blaming the company but referencing "him" and he continually stated he did nothing wrongThe call was terminated and minutes later no new appointment has been setProblem #1: Calling the phone number that does not exist because Comcast has to actually activate the number, displays a level of indescribable incompetenceThe first time I can excuse as a miscommunication but a second time displays the competence to pay attention to detailAfter providing contact phone numbers and another failed attempt to even ring a doorbell we feel that this is our only recourse and cancellation of our own account and a cancellation of her accountProblem #2: I can only hope after providing feedback on their website and writing here that the customer service dept of Comcast consider evaluating the process in which calls are handled and the option to speak with the necessary department be given to you once your call is answeredWe pleaded with numerous Comcast representatives and supervisors to make this a priority case and please expedite a service call to Pegs home due to her medical condition and no access to and LIFE ALERTAs a customer in good standing for 8+ years and Peg a customer of 20+ years we feel mistreated and utterly disrespectedOur next call to Comcast will be to terminate both accountsI know that losing the $a month will mean nothing to them in the grand scheme of things but this family will do all it can to NEVER give Comcast a single dollar of our hard earned money againIt became obvious that there is no human element to the process and each rep and supervisor is on autopilot and required to reply with the same scripted response regardless of the scenarioI asked for the number of the 3rd party company Comcast uses for there installations to try and circumvent the process with Comcast and they refused to release that informationIt was a desperate attempt to speak with someone local (Cape May, NJ) and potentially help her get access to a phone because of her conditionMIstreated and disappointed,
Mr & Mrs K[redacted] E[redacted]

In spite of countless calls to tech support, Comcast could never provide a stable internet connection. When we asked to cancel the contract, Comcast imposed a $875 early termination fee on a contract they essentially were never able to honor (we were not receiving the level of internet service we contracted out).

Was a Comcast Customer for several years. they raised our rates at the end of her contract so we had no choice what to choose another provider. turned in all of our equipment and made sure our bill was paid up to date. I checked my credit and realized there was a collection from Comcast for another bill that we never received. we have not moved or change phone numbers. when I called Comcast to inquire about it they basically told me I was lying. They said two different collection companies and try to contact me to remedy is the bill. this is false. I have never received anything in the mail nor any phone calls. I would have gladly paid the bill if I had received one. I actually received the bill in the mail after talking to two different agents. Today I got a call from a collection agency keeping in mind they have already reported it to the credit bureau, and she on a recorded line affirmed this was her first phone call to me. this has gained my credit 18 points. now I have to go through the process of trying to get it removed from my credit report. this is the only negative on my credit. I will pay the bill and never go back to Comcast again. I think this is very wrong since nobody has ever contacted me and it has been a year and a half.

I was quoted a price over the phone by a comcast representative. Of course that price was not the 99 dollars a month before tax like they had stated. This bill was 150 dollars. I called about the issue and they stated there are no further discounts to give me! DISCOUNTS?! I just want the price that YOUR REPRESENTATIVE had told me over the phone! This company is full of thieves! IF YOU HAVE AN OPTION; DO NOT USE THIS HORRIBLE EXCUSE FOR A COMPANY. THEY WILL TAKE YOUR MONEY ANY WAY THEY CAN!

I received a phone call at around midnight that woke my famiy. Apparently an xfinity home security (comcast subsidiary) customer had had my telephone number previously, and the home in question had had an alarm tripped. This should have been a one time occurance that would be easy to fix by contacting comcast and telling them that their customer no longer has the phone number I recently acquired. After calling to try to remove my number twice with multiple transfers to other operators, I was told my number could not be removed from their system by anyone except the previous owner of my phone number. I recieve comcast telemarketing calls as well. To be unable to stop calls that wake my family is outrageous.

I love the product, but I can't stand the customer service. I hate resorting to use the Revdex.com, but from what I read on the forums, this is the only way to get your complaints through. Every time I call Comcast, I get a runaround, bad service or worse. Last year we were having internet and cable issues. I get exceptionally bad service over the phone. I ended up having a Comcast technition come out to fix it. He rerouted all of our cables while complaining that it was installed wrong. Comcast was the original installer. Even after this, we still had Internet issues, and had to buy our own modem. After spending hours on the phone, I asked for a supervised to call me back. This never occurred.
This was not my first bad experience with Comcast.
A few days ago, we upgraded to a bundle package. I was never warned this would stop or interrupt my service the next day, when the equipment would take 3-5 days to deliver.
I called over an hour before my shift started at my job, expecting, from previous experience, that this would take awhile.
The tech agent only told me that it would be restored latter today without any insight to why or a more specific timeframe. I asked for a supervise or a more experienced agent. I was placed on hold for over 20 mins. I disconnected to get a supervisor for basic support. The first agent refused to get a supervised, and stated "that's not how we do things here". And just kept repeating have a nice day until I diconnected. The second agent did, to her credit, transfer me right away to a superviser, but at this point, I didn't have time to talk or log my complaint and I got the impression I wasn't speaking to a Supervser or anyone with real authority . I expected a call back a 5pm mountain standard time but they stated this can take two business days. This was both unacceptable and never occurred.
Every time I end up calling the support I get inexperienced agents with no soft skills and the only goal to up sell me. I always end up with someone coming out to fix it or end up buying my own equipment.

I have a complaint about the XFINITY Store located at 1501 S. University Drive, Building 4, Plantation, FL 33324
Milka and supervisor Ruben from refused to help my father and I today. They did not offer any advice on how to fix our problem. They refused to speak to me on the phone. They refused to give a phone number where I could call them. This was the worst customer service experience of my life. And I have never complained before. There is something very wrong with Comcast's customer service practices. It was also nearly impossible to get someone on the phone to help us sort things out. The only way I could get a person to talk to me and help me with the situation was to call and cancel the account. Only then, I was able to speak to an intelligent woman who was able and willing to figure out the best solution for our problem.

I shut my service off with Comcast in September 2015, they owed me 57.02 . was told I would receive a check in the mail. It is now 12/31/2015 and I am still waiting!. I have called their customer service each month after receiving bills in the mail and was told that I was to ignore these bills and that a check would be sent to me. I called again , having been told I would receive a phone call from their customer service office ,I never got the phone call! I called the following day to ask why I never got the call and was told again by the service rep that she would take care of the delay and assured me that I would get the check by January 27th,2016. I asked to speak to a supervisor and was put on hold for several minutes and the rep came back on and said the supervisor was on another call and that she assured me that the check would be in the mail! So now here we go again. waiting another 3 weeks to receive my refund!!!!!! This ,in my opinion is not the way business should be conducted!

Review: I signed a contract with Comcast Cable on 10/10/2013 for cable service for 24 months at $109.99 per month. As a benefit, the contact shows that I will receive a $300 credit. The service was installed at our previous home on 11/5/13, then we moved on 11/2713. Rather than moving our service, Comcast cancelled our account and created a new one at our new address. In January 2014, Comcast issued a $100 credit to my account, not $300. I contacted them on numerous occasions, opened support tickets ([redacted] & [redacted]), spoke with customer service representatives, etc. and have been told on each occasion that I am not eligible for this credit. Now that I am inquiring about cancelling my service with Comcast due to the fact that they have not fulfilled the credit in the contract I have signed, I was informed that they will charge me a $150 cancellation fee. How is it possible that Comcast can say that the credit outlined in the contract is null and void, but the cancellation fee is not? I am flexible in this complaint; I would accept either of the following outcomes: 1. Issue the additional $200 that is expected based on the contract.2. Allow me to set up service with another provider without being charged the $150 cancellation fee. Please advise what my next steps can be to remediate this billing issue. Thank you!Desired Settlement: I am flexible in this complaint; I would accept either of the following outcomes: 1. Issue the additional $200 that is expected based on the contract.2. Allow me to set up service with another provider without being charged the $150 cancellation fee.

Business

Response:

May 6, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: April 17, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office April 17, 2014 regarding her Comcast billing issues. I contacted **. [redacted] on April 23, 2014 regarding her rebate concerns. Upon careful review of her account I found that **. [redacted] was only given a partial rebate due to the promotional code that was entered on her account when setting it up for installation. The account was researched but the customer representative based their decision on the code placed on her account and denied the credit. I reviewed her contract and found **. [redacted] was promised the full rebate so I applied a credit to her account for the balance of what she was promised on April 25, 2014. I apologized for the inconvenience and the delay to resolve this issue. I informed **. [redacted] that the credit will appear on her May 22, 2014 billing statement. I also advised **. [redacted] that she would not be charged an early termination fee unless she was to disconnect her service before her promotional date ends in November 2015. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Executive Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I started new service with Comcast in November of 2013. My bill was 29.99 a month. The following month I logged in to my online account to update it. I was presented with an add to upgrade from 20mbps to 50mbps for no extra cost with a year long contract. I went through the order process and made sure I was not incurring any extra fees. For days my service didn't update. I called Comcast and they were able to push the order through siting issues on their end with the order. The following month when the bill came is was more than what I originally agreed to when accepting the year long contract the advertisement presented me with. I contacted Comcast and they fixed the issue for what appears to be temporarily.

This month I got a bill and again my rate increased. Instead of retaining the price of 29.99 it has gone up to 44.99. Effectively they have baited and switch my service. I contacted Comcast to raise my concern the representative immediately went on the defensive telling me that I was told in December this is not the year long rate. I would not have accepted year long contract if that was not the case because ti was advertised as keep the price to upgrade to year long contract. When we began to talk in circles I asked to speak to management. She refused. I insisted to let me speak to management. She began to tell me she was cutting in and out when we could hear each other clear.

If I didn't ask to speak to manager she would speak to me but when I asked to speak to manager she would immediately say I was cutting in and out even though she could hear me when I didn't ask for management. She eventually hung up on me. I called back a hour or so later and got a much more professional representative but this time he said his management was in a meeting an unavailable for the call. As with the typical bait and switch program they immediately quick to deny me access to management.Desired Settlement: I expect for Comcast to terminate service and release me from my contract based on the grounds I was misled and the services fees are not as advertised. I would like for Comcast to reduce the fees to the 29.99 that I am liable for prior to Comcast hopefully disconnecting the service. I will continue to pay for the services I'm provided until I can switch to a new service provider. I prefer to not do business with Comcast based on this experience and will do my best to warn others of my experience who may be looking for internet service in the area.

Business

Response:

June 24, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: 06/05/2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office June 6, 2014 in regard to receiving promotional rates. Upon review of **. [redacted] account, he accepted a six month promotion rate for internet service effective November 18, 2013. This was a step promotion with an increase for the next six months effective May 18, 2014. I explain the offer he accepted online was an increase in speed, at no additional cost; the offer did not affect the terms of his original promotion. I spoke with **. [redacted] on June 6, 2014 and explained the rate adjustment for month 7– 12. I offered him a one year promotion rate for internet which **. [redacted] accepted. A 12 month promotional rate for internet service has been applied to his account effective June 6, 2014 which will expire June 5, 2015. At the conclusion of the promotion, standard retail rates will apply. I apologized for the frustration and inconvenience he experienced and the multiple times he called in to have his concerns addressed. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted]. Regards, [redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I first contacted Comcast to replace an HD Cable box that had gone bad. As I was speaking with the rep and I had asked what promotions were available at the time. She replied and told me a few that were more expensive than my current plan. I told her I did not want to change and would keep what I had until it expired on 12/2014. I proceeded to have her process an order for the replacement box. Later that evening I received an email saying what my order was and it stated I had purchased a more expensive cable plan. This was done without my authorization. The next morning I contacted Comcast again and told them I never ordered this and all I wanted was my replacement cable box and my plan and price to remain the same. They apologized. Said they were processing a new box and fixed my plan/bill. That evening I receive another order with my original plan, but now it had a $9.95 charged added to it which it did not have before. The next morning I contacted Comcast once again and told them I wanted my bill to be put back with all the same costs it had been prior to the first rep changing my plan without authorization. They apologized again and said a box would be sent out. I finally received the cable box and could not get it to work. After being in contact with Comcast for over an hour - they finally came to the conclusion that this new replacement box was the problem and was also bad. I asked them to send me another one. The rep wanted to charge me a shipping fee and a set up fee again! I told him I was not paying for something that was bad to begin with and Comcast's fault. He told me to take it to a store to return which is an hour round trip for me. I told him I was not going to do that because it was not my fault. I just wanted him to send me the replacement box without the self install kit charge and that I would keep the kit I had and use that (to avoid another charge). He said he would do it. I still have not received the box nor an email stating a shipping tracking number. I received an Email yesterday with my new Comcast bill and now I have two extra charges on my bill and it is not the same as it was prior to when all this started. So I now have two bad boxes and charges on my account that should not be on there and nothing is resolved yet.Desired Settlement: I want my replacement box sent to me and to work and I want my bill back to the original state it was in before the rep changed my plan without my consent. My bill should remain the same until 12/2014. Comcast has wasted my valuable time and money cleaning up their mistakes.

Business

Response:

August 28, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: August 12, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], an authorized user on [redacted]’s account, received in our office August 12, 2014, referencing service and billing issues. On August 15, 2014, I spoke to [redacted] regarding her concerns. I confirmed with her that a new HD box was shipped on August 11, 2014, had been delivered to her home on August 12, 2014. [redacted] advised me the box was activated and is working properly. In regard to [redacted]’s billing concern, I confirmed with her that on August 12, 2014, her promotion was repackaged and corrected. I also confirmed the equipment [redacted] has on her account and ensured she is being billed properly for this equipment. I apologized for any inconvenience or frustration this had caused [redacted], and as a one-time courtesy, a billing adjustment was applied to [redacted]’s account on August 15, 2014. This billing adjustment will be reflected on her next billing statement, due to print on September 7, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Brandon M[redacted]Executive Customer Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

From the day that I ordered my bundle, I have had problems. It is unfathomable that a company this large would hire such incompetent people who lack any element of a good work ethic.
Initially, it was an administrative issue. That was resolved...only because I was forced to send an email to the corporate headquarters.
NOW, it's technical issues! My phone is spotty/choppy, in that it cuts off if it is in use for more than 20 minutes AND I can barely hear on either handset! It is as if I am talking on a cell phone in an area with bad reception.
In addition to that, my modem is on the third level of my home. My mobile devices do not have internet connectivity if used on any floor below the third level.
I have tried to contact Comcast via phone and chat. I was lucky AND amazed that I was able to speak with a representative, but of course...HE COULD NOT HELP ME! I was asked to contact another department for my issue. And, as you can guess, I was on hold for a considerable amount of time. I tried chatting TWICE, but the only communication was an automated response stating 'waiting for analyst'. I walked away and came back to my computer TWO HOURS LATER, and still the chat session never started, as an ANALYST NEVER JOINED the session!
How is it possible that thousands of complaints have been registered over the years, and customer service is still rendering substandard service for so many years? It is unfathomable that employees are allowed to provide such horrible service, yet remain employed by a company that serves thousands of homes in the ** area.
I will try, once again, to contact customer service, but if my problem is not resolved on the FIRST CALL, I am contacting the corporate office...again.

It seems like Comcast and Xfinity do not train their employees well enough on communication skills and that's ironic knowing that they are in media (primary example of communication) business. I used their high speed Internet and cable TV service and I called today to close my service on June 8, 2015 because I'm moving out of state. Today is June 2 and I still wanted to use my high speed Internet until I move on the 8th so I asked the rep if I can just return my TV set today (to save the trouble of dropping off the TV set on the day of moving) to which she replied "yes". So I dropped off the TV set and came home to find out my Internet is disconnected completely. I called Xfinity and they tell me (following 30 minutes of wait time) that they can only get me back on the Internet for regular fee of $70+ per month or I have to go back to the store to pick up the TV set which I won't even use. No other way to just reverse or reinstate my previous service which they disconnected by accident without my consent. Unprofessional and unpleasant customer service. Will never use or recommend Comcast and Xfinity.

I what some one any one to do something about com cast, when I sighted up for comcast back in 1990 everything was Okay ,I started noticing comcast was razing there prices. I understand that as everything has gone up in price,in my case after 14 years of having comcast and before that continental cable.I have achange in my finances and need to change or brick my contract to get something that would suit my needs, comcast would not work with me at all,in fact my were out right aggressive about the bill that was and have accumulated.I called so many time to see what I could do so I would not run in the this problem of a lager bill that I could not afford.Know that they cut my cable off I witched to directv, I get better costumer service but not the same serive in TV service, but I rather have this them go thought what so many of my family member has said also they hate comcast, I won't mention my friends.know I get a call every day about the bill I was trying to avoid, I fell like I am going to take my time to pay comcast after all the a temp to change thinks, I don't think it is far to the consumers and my family that comcast is able to do this, I am a single DAD,and after my income changed because of unforeseen seen separation. and whating to work with comcast I should not be herased and phone call everyday for about 300.00 balance, I fill this is what they get for not working with me. I now it's maybe messing with my credit and I tried to work with them. see how many time I call to do something with then. know that I can't pay them until I free up some money in the near future, I am so mad I tell everybody I know don't get comcast Tv I am going to complain to the attorney general also thank you T** C[redacted]

Comcast has the most horrible service I've ever experienced! When my service was first installed, the technician ignored the installation instructions. I live in a trailer park & the park mandates that cable lines be installed through the floor, not the side walls. The technician was instructed to install through the floor, but was too lazy to do so & instead went through the side walls. I didn't think I'd have to babysit him, so did not realize he was doing so until it was too late. The technician left without providing me one of the additional remotes & did not leave any information about my account. No channel list, did not provide the phone number or email address that are part of my service. When I called to file a damage complaint, I received numerous worthless apologies & a meaningless credit of $20. The technician that was assigned to my damage complaint called me once & left 1 voicemail. I called back & left a voicemail & never heard back. Over a month later, still no word from Comcast. When I call them about it, they claim the technician called 3 times. I told them that was a lie & offered my call log to them to show the 1 call from the technician & my call to him. They closed the damage complaint without informing me! They damage my house & put such a minimal effort into making things right! Their screw up & I have to put all the work into getting their mistake fixed?!?! When I tell them I no longer want their service & to come pick their equipment up, they proceed to tell me where I have to go to return the equipment. They only want my money & to provide zero service for that money! They've wasted my time repeatedly. To file the damage complaint, I was disconnected from their line 6 times before I actually got ahold of the right department. Comcast holds their hand out to customers, not to help them or provide service, but ONLY for payment. They do not care AT ALL about their customers & expect their customers to do everything themselves! Their cable & internet are decent, but the fact that their rates are ridiculously high & they couldn't care less about customer service makes Comcast a horrible company to do business with!

Worst TV/internet company in exsistence. My services constantly don't work, when you call in, they have the WORST customer support team. No one knows anything. You have to contact corporate to get assistance but because they have a monopoly in my area, I'm screwed and they know it. I'm stuck in a contract to have a company provide unreliable service. I have received 2 attendance warnings at work due to the internet being down and because I work from home. Most recently I called to ask how to reset by being box. It ended up with me requesting to speak to a supervisor at least 30 times before the agent hung up on me.

For over 12 months we have been in a monthly battle with Comcast trying to get our billing account fixed, so we can log in and pay our bill and make any necessary adjustments to our account. Literally every month, I have to visit the Comcast chat support, and run through the same unsuccessful steps with a technical support agent. We've come to the conclusion that there is a "technical issue with my account". I am promised a call back from their technical team, which I never receive. I have asked numerous times to have this corrected, with absolutely zero success. The level of technical expertise offered by their "technical" support is absolutely dismal and unprofessional. The only reason I am continuing to remain a customer is the service itself has been fine. I can get nothing accomplished other than paying my bill every month. If this doesn't change I will absolutely consider an alternative ISP. Having worked in technical support for a number of years, I am personally surprised that they allow for this lack of support to be provided to their customers.

I have been with Comcast 9 years now. I called to find out why my bill increased suddenly this month, and I was told because my package ended. I was not aware I was in a package. Last May I called to inquire about upgrading my speed of internet. I was specifically said, " I do NOT want anything other than internet." Apparently they entered me into a package deal with internet and phone. I had no idea I had a phone number, and the last time I called Comcast no one disputed me when I said, "I only have internet with you guys." I wasn't incredibly angry with Comcast until I got interrupted numerous time by the customer service agent on the call, and the only thing I asked for was that they credit the most recent payment difference of $30 or so. I also asked to speak with a manager, not for a further credit, but just possibly for an apology for how the way the CS rep treated me. 1 week later I get a call from a supervisor, who greets me with, "we've denied your request to have whole year credited back to you for the phone service." I told him I wasn't asking for a whole years credit back. He blatantly interrupted me again and told me it was denied anyways. I merely wanted someone to call and say something like, "I'm sorry we put you in a package deal when you asked not to be." or maybe, "I'm sorry your customer service experience has been so bad." There was no apology at all on their end. I don't know why I stayed with them for so long when I have yet to have a nice call with someone on their end of the phone.

When initially started my service with Comcast which was jan 21,2015 I was told my bill going forward would be 57.70 everything included.Wifi..Basic cable..wifi box an cable box...My services were terminated 07/24/2015 because of a balance of 212.12...The last payment I had made was 55.73 06/10/2015...it didnt add up..I called comcast an spoke to a very rude CSR that stated that when I moved from my beginning address I should have changed online accounts because all of payments were going to my previous address.She stated that 2 pink cancellation notices had been sent to me as well...which I never recieved..I had called in an spoken to different CSR's for different reasons like when I moved I had my boxes transfered and when I went into my account it should a really high balance for having an extra box which I didnt have...but I made sure my address was updated on that call..another time I had problems with my cable box and they stated someone would come out on a monday an a week went by nobody ever came to install the refurbished box they sent out...I tried to activate it myself an was told by an csr I would have to go to the local building to have put under my name because they sent it under someone else after all of that I was told the box didnt work...So during this time period no one ever said well your paying under the wrong account and your NEW bill is now 80.00 not 55.70...I was told by a CSR that it was not their resposibility to tell me that even though I had been calling...I asked for a supervisor and was told that he was going to tell me the same thing...Ive yet to get a supervisor because they are all busy!...an was told the 212.00 would be sent to a debt collector because it was my fault that I didnt know I owed a new amount of 80 an was paying the bare minium on of 55.70 on my account...Everytime I paid online under comcasts website...My account always reflects the amount due of 55.70 never 80.00...I assumed the address listed on their which was previous never updated because of them since I had that issue more then once with them...I do not feel like I owe them 212.00 and I should have been notified when I call my bill had went up and why...