Comcast Corporation

Review: I terminated my Comcast service around February of 2014 and returned my cable box to their [redacted] service location neighboring [redacted] University in Washington DC. I have since received a refund for my balance that was remaining on my account however, I continue to receive harassing phone calls and text messages from their collections department regarding the equipment. First it was a router which I never had (or had ever been charged for) once I was able to clear that and get my refund for my balance I have begun receiving calls about the cable box. I'm not sure what the issue is but they wouldn't have given me a refund had the box still been missing, since its a required part of closing the account.Desired Settlement: I propose a two step process of one stop contacting me and two since I am still an existing customer and have had to incur the cost of unsolicited phone calls and text messages to my mobile would like a credit to my existing account for part of the following month or a free premium channel for 3 months.

Business

Response:

June 5, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 4, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office June 4, 2014regarding a collection notice received. On June 5, 2014 **. [redacted] has been informed there is no balance due on their account, the credit agency/agencies have been notified as of June 5, 2014 and this was not sent to the credit bureaus. I confirmed with **. [redacted] that he voluntarily disconnected his account at his old address on February 9, 2014. **. [redacted] received a refund from Comcast on April 11, 2014. I explained to **. [redacted] there was an error incorrectly charging for a customer owned modem which caused the collections notice. As a courtesy I applied a 3 month HBO promotion to his current account and this will reflect on his July 21, 2014 billing statement. I apologized for any inconveniences and frustrations this has caused. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Regards, [redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We contacted Comcast customer service with billing questions and phone service proble**.

Calls always were put on hold and were dropped. Representatives never called back and never solved any proble**. Customer service manager was very unprofessional

and sarcastic, instead of help he actually suggested me to go to local office and try to resolve the billing issue.

My billing issue is: the installation fee was applied to my account, but when sales person promoted the deal, he specifically told that installation is free. Customer service was not able to resolve this problem.Desired Settlement: want my bill adjusted

Business

Response:

June 27, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 10, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office on June 10, 2014 regarding her billing concerns. I contacted **. [redacted] on June 18, 2014 regarding her billing concerns. Upon careful review of the customer’s account I verified that she was credited the installation fee on June 6, 2014. I apologized that she was not made aware she was given the credit. I advised her that she will see the credit on her next billing statement on July 5, 2014. I also apologized for the long hold times and inconvenience experienced went contacting customer service. I assured her that we would address the matter and forward her concerns to management. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I received a letter in the mail about a Comcast promotion offering [redacted] for free to subscribers paying full price for [redacted]. I then received a phone call from Comcast last night reiterating the offer and asking if I'd like to take advantage of it. I was reminded that it was a thank you to valued customers and that there would be no changes to my bill, it would be totally free. I accepted the offer.

Today I received a confirmation email explaining the changes to my account. A new $19.95 per month charge was added to my account for an additional channel package (that I did not order), as well as a pro-rated charge for this package for the remainder of the current billing period.

I contacted Comcast customer support online. The first representative explained that two other channels (that I did not ask for) had been added to my account, resulting in the additional charges. She also explained that the channel I had been offered for free had not been added to my account. She was unable to help me, so she transferred me to a Sales Department representative.

The Sales Department representative would not honor the free channel promotion I had originally been offered. Rather, he tried to upsell me on another channel package. When I told him no and said that I wanted the original free channel I had been offered, with no other changes to my account, he told me he could no longer help me and ended the conversation.Desired Settlement: I want the unauthorized charges on my bill reversed. I want the original offer honored. I want an apology from Comcast for teasing an offer that they had no intention of honoring. And I want them to stop trying to cheat their customers out of money.

Business

Response:

July 8, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 29, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office June 29, 2014 in regard to receiving an advertised rate. I emailed with **. [redacted] on July 3, 2014 informing her that the Multiple Premium Package for [redacted] and [redacted] has been applied to her account effective July 3, 2014. Prior to receiving this complaint, on June 26, 2014, the incorrect rate for the Multiple Premium Package was added to **. Morgan’s account. The order was subsequently cancelled on June 28, 2014 due to a coding error and no charges were incurred. We apologize for any frustration this situation may have caused. Feedback has been sent to management for coaching and training purposes. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Never disconnected service when suppose to. The service was suppose to be cancelled on June 10th and never was, whn I brought in the equipment on July 3rd they informed me that my service was never turned off so she did it while I was dropping off equipment. We have our final bill and were not paying for services we didn't receive. I call on 7/9/14 and was on the phone almost 2 hours with no resolution. This needs to be fixed immediatley. The account is under my husbands name Steven workman and you already have been given permission to speak with me.Desired Settlement: Refund for that time period

Business

Response:

July 29, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: July 10, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office July 10, 2014 referencing a billing adjustment. On 7/22/2014 contact was made with [redacted] in regard to her concerns. An adjustment has been applied to her account on July 22, 2014 for the 30 day money back guarantee. Our records indicate there was some miscommunication regarding the disconnection date. [redacted] account was disconnected on July 2, 2014 the adjustment will appear on their next billing statement, which will be issued on August 3, 2014. An apology was given to the customer. I also advised customer the account at [redacted] IL, [redacted] has a zero balance. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Candace G[redacted]Executive Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I canceled my cable, internet and landline account with Comcast on May 31st. I was told that it would take several days for the account to actually be closed because the landline number was being transferred to a new company, but that my account would be credited back to May 31st.I had Comcast send me boxes so I could ship back all the equipment, and received 2 large boxes. I was able to fit everything in one box, and shipped it back. Received confirmation that Comcast had received it, but then started getting phone calls that Comcast had sent people to come and get the equipment and I wasn't home. I addressed this with them and was told they have an outside company that picks up the equipment, but that option was never offered to me. I proceeded to receive these calls weekly, and contacted Comcast so they could let the company know that my equipment was received. The one woman I spoke with even pointed out that when Comcast is waiting for the equipment to be returned, they place that charge on your account. She said that there was a credit which means they acknowledged receipt of the equipment.Because Comcast has its customers pay A month in advance, I'm due $109.66. Ive been calling almost weekly to check the status of the check, and they said it was processed on July 2, 2014. I got the check today, but it's only for $54.83, which is the amount due from when the account was closed once the landline number was transferred. I was assured numerous times that my credit would go all the way back to May 31st when I first asked for the account to be canceled.Every time I call, I spend at least a half hour on the phone, and when one person transfers me to another, I have to go through the verification process all over again. Do they really think someone is just going to randomly call and deal with this terrible customer service just for the help of it?!! Comcast is real quick to take my money, but I have to fight tooth and nail to get it back.

Product_Or_Service: cable/internet/landline

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want my full refund issued and an apology for all the wasted time I've spent trying to get them to do it.

Business

Response:

August 20, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: 07/31/2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office July 31, 2014 regarding a billing concern. On August 1, 2014, I spoke with [redacted] in regard to her billing concerns. I explained a credit has been applied to her account on August 1, 2014 for overpaid funds after closing her account on June 10, 2014. [redacted] has also been informed she will receive the overpaid funds in which are owed back to her within the next 8-10 business days through U.S. postal mail. Furthermore, an apology was extended for any inconvenience we may have caused and the customer service in which she may have experienced while resolving this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted]. Regards, Sara R.Executive Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a new home and had my service moved to the new home. I was on the phone with a technitian for about 20 minuets the first time before I was put on hold and then disconnected. The second time I was on the phone for 58 minuets with a technitian where the service could not be turned on and was told they would have to send out a technitian. The technitian told me they would expidite the ticket and can have a technitian out in the morning between 8:00 am and 12:00 noon and to expect a call between 6:00 am and 7:00 am to confirm that an adault would be home. I called to see if the technitian was still coming out because I never received a phone call and I was told that the technitian was scheduled to come out on December 15th between 1:00 pm and 5:00 pm which I never agreed to any such date and time. I took the morning off of work because of Comcast's promise of service. My time is very important and costly to the taxpayers.

I will never use Comcast/Xfinity again and will spread the word of mouth to all my associates friends and family. Very poor customer service.Desired Settlement: I would like a letter of apology (not an e-mail) and a gift card in the amount of $160.00 for my personal time taken from work (at $40.00 an hour).

Business

Response:

December 23, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: December 10, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office December 10, 2014 referencing a billing adjustment. On December 16, 2014, I spoke with [redacted] in regard to his concerns. An adjustment has been applied to his account to honor out 30 Day Money Back Guarantee program. The adjustment appeared on his next billing statement, which was issued on December 16, 2014. I advised [redacted] his account has been disconnected as of December 8, 2014 and he does not have a balance owed to Comcast. I apologize for any inconvenience he may have experienced while attempting to get his issues resolved. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Teresa L.Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I have been a loyal customer for more than five years and I have been experiencing a poor internet service and an astonishing amount of negligence to solve it.
My last two bills have been $158 and $190 for 50 mbs internet and basic cable plus latino package, YES, But the worst part is, I usually receive less than 10 mps and sometimes a ridiculous reading of 1 or 2mbs. I work from home and my internet disconnects at least FIVE times a day impacting my productivity. I can't watch a n[redacted] movie entirely because I lost signal and I can't work wirelessly because the signal is "schizophrenic".
Comcast sent an IT Tech who did nothing but to unplug and plug my modem and tried to engage me in "Personal Business" asking me to let him "do the job" outside of comcast... Totally unacceptable.
the worst part... I was charged $70 for that atrocity, I was given a partial credit on that. another technician visited my place and told me that the service cannot be improved, I consulted my neighbors and they told me that their service is very poor... Comcast has been negligent to improve the service in my building but have collected based on a bad service. When I called about this situation, the representative suggested me that the only thing to do is to change my speed connection to 100mbs and bundle my services, he offered it as a courtesy for the horrible services, but I only received more mislead.
I was charged with this "change in speed" and my bill went from $130 to $155, and my DVR services were suspended, when I called to inquire about it they told me that the DVR would cost extra.
In sum, I have been paying for an internet service of 50 mbs and I only receive 10 in average and sometimes as low as 1mbs, COMCAST is aware of the situation but negligent to solve it. The building has a bad connectivity but they prefer to deal with each customer directly before solving the root of the problem. They charge money for a service they don’t provide and they are negligent to solve it.

In May 2015, I signed up for Comcast Xfinity internet service in my house in the C[redacted] suburbs ($29.99 per month for 25Mbps). I agreed to a two year monthly rate plus a one-time $39.95 fee for “installation and other fees”. This information was on the Comcast website listed on my “Order Summary”. After the technician came to my house and connected the co-axial cable on the outside of my house I received my first bill from Comcast Xfinity with an additional $30.00 fee titled “Install Fee A/O”. After communicating with Comcast I was told this is to turn on the internet service. I do not feel Comcast is representing the fees properly. I was told the installation would cost $39.95 and not $69.95. Every person signing up for internet will require the activation of the internet service. Therefore, Comcast should show the installation fee up front as $69.95. Comcast is currently not being truthful and honest with the end users (customer).

I opened up an account. The very first bill was correct. After that the next bills were $545 & $435. I contacted cust**er service to tell them that s**eone was ordering movies on my account. Cust**er service did not help, the lady told me that I had to pay. I informed her that we were out of town and our h**e was empty during s**e of those charges. On the next bill I called and c**plained that my account had to be hacked because again we were in Hawaii and the house was empty. A technician left me a message that s**eone named T** B[redacted] had called & gave my personal information. Charges continued and Xfinity did nothing to assist me with this matter. On 6/1/2015 we found out that s**eone had called on 3/5/2015 & set up a 4th box under my account. The only person who had access to a 4th box and my information would have been C**cast/ Xfinity employees. They told me they would credit me for the movies after my continuing to call after 3 months but I don't believe there employee that stole my information will be reprimanded. They at no time tried to handle my problem until after 5 calls with me screaming and yelling that this nightmare has to stop. I feel that other people are going thru the same thing but all C**cast cares about is getting a check. They know there folks are doing this to people yet they did not launch an investigation until I started yelling and screaming. This incident has cost me s**e work hours and loads of stress. This is the worst service that I have ever experienced while having cable Television. I advise everyone that has xfinity/C**cast to check the serial numbers on there boxes and call and confirm that you aren't covering s**eone else's cable because C**cast has set up s**e strangers cable under your account number.

My husband and I are a bit crabby this morning, as Comcast decided to work on their line last night next to our bedroom window. We were woke at 12:59am and they finally left two hours later. After listening to them work for an hour, my husband went out to confront them to why they would do this during the night. They replied with it would not interrupt service during the day. Of course this did not go over well and of course there is never a real person to talk to. So I truly believe our best action should have been to call the Sheriffs Department ( and why should they have to handle the arrogance of Comcast and the bad decisios that they make ). Sorry for venting this morning, but you just can't get a call through to a real person at Comcast to complain.
It would do you no good anyway.

I continue to have issues with Comcast services and billing. Comcast is one of the most unprofessional businesses I have ever dealt with. I often find hidden charges on my account in an attempt for the company to overcharge for their services. Most recently they placed a charge on my account for an installation of a home security system. I have had my security system account for over a year and half and all of a sudden they have decided to tack on an installation fee? Luckily I take the time to read my bill carefully each month, since this is not the first time something like this has happened.
Unfortunately in the area we live in, Comcast is the ONLY internet service provider. It is criminal what they are getting away with.

When I tried to access my HBO On-Demand this afternoon (after being able to access earlier in the day), I was not given the option to play its content. Instead, I was offered the option to purchase the service (which, again, I already have). It is rather unusual that this is happening on a Sunday, when viewership of on-demand content peaks. One wonders how many people are now paying twice for the same service, as a result of this "glitch."
Anyway, I called Comcast customer service and went through the trouble-shooting process. After a 20 minute conversation, I was told by Sofie to "rest assured" that my service would be working in 30 minutes. Unusually, given her assurance, she also told me that, just in case, someone would be calling me the next day to confirm that my paid-for service was working. I asked her to instead have that person call me in the 30 minutes, as I am busy on week-days and this outage affects my Sunday plans. She said someone would be calling me in 30 minutes and, if the issue was not resolved, it would be "escalated" to a technician who could help me. Unfortunately, the troubleshooting was all that she could do "at this time." No one ever called.
Around two hours after speaking with Sofie, I called back in and explained the situation to a new agent. After a rather unsympathetic response/excuse on why no called back (I believe it was "things come up"), she asked me to troubleshoot my cable-box again. I explained that I had already done that and asked her to "escalate" it, as Sofie had earlier mentioned would happen, to a tech who could help me. After much back and forth, she finally connected me. Of course, she connected me to the wrong department. They then connected me to the "right" department, which consisted of going through the automated verification process again (aka step one after you dial in).
So, after once again going through their terrible automated Q&A, I got to speak to another agent who rudely interrupt me multiple times, refused to connect me to the department I was supposed to be connected to, and insisted that I trouble-shoot again. I did and, once again, my service would be back in 30 minutes. I then had to forcefully schedule for a technician to come out, as I did not want to ever speak to this so called "customer service" again. And good thing I did: it has been over 30 minutes since he sent the signal and the problem has not gone away.
Three more things about this last call: (1) The agent asked me when I had connected my service as I only had a one year subscription with HBO. I told him that I had no idea, but less than a year. Then, I had to torture the date out of him: January 2015, or 6-7 months ago. This guy literally ran around answering my question. (2) At one point, I asked to speak to his supervisor and he told me that the supervisor was "in a meeting." In a call center that probably has thousands of people working at one time, every person above him was at a meeting? (3) At one point, he also attempted to freeze me out by randomly putting me on hold for five minutes. No explanation of why. Why not, I guess.
Lastly, I have more terrible stories about Comcast interactions. If you can avoid subscribing with Comcast, you would be doing yourself a favor.
Bottom line: Comcast is a company that does not care about its customers. It knows that being the only true high-speed internet option (at least in the Boulder, CO area) virtually guarantees that its customers, no matter how oppressed, will remain hooked. It is a very short-sighted approach. Why the FCC would ever allow this company to get this large is beyond me. I will keep drinking the kool-aid until I have another option. When that other option comes, good luck to Comcast and its joke of a customer service.
Shame on Comcast. Shame.

Comcast service was interrupted for 8 days. I called the first day service was interrupted. Comcast never came to fix the problem and it took 8 days to fix only after multiple calls. I asked for a refund for the days without service. Comcast was unresponsive and in fact threatened additional fees if I didn't pay them for those 8 days.I ended up paying and switching to Verizon Fios. I personally went to their local office and paid the balance in full yet I still received a bill for $12. Oh, they charged me $2.40 for a phone call as well!
They continue to harass me about the $12 they insist I owe them which I don't.

I live in S[redacted] Louisiana. We have been losing our Internet and Phone every day for the past 4 to 5 months. They have sent 15 Tecs to our house over the time span. In these visits they have done the following.
Tested everything every visit.
Replaced the modum.
Replaced connections on the cable that connects to the house, and found that the installer had not grounded the system when he installed Comcast service here over 4 years ago.
Replaced the cable that comes to the house from the pole.
The most telling information I received was from the Gateway Tec and the Superviser at Gateway. They ran several test on the Noods. They said it was not working at all during the nightly outages that start at about 9pm US Central time, and last at least four hous. Sometimes it is still not working at 8am the next day. The Tecs said that Comcast needs to update the system, but that cost money they are NOT willing to pay.

I have been a cable subscriber since it started here in Jacksonville. Comcast has FORGOTTEN, if they ever knew, what customer service is. They bash their competition about reception but every time it rains their service goes out for hours and today is no different. All of my children and grandchildren who have other types of service if they lost reception at all it was for a very few minutes. Comcast is ESTIMATING about 7 hours. I am sure at this point they have lost touch with how to keep their service on and treat the customer. They make it so you can not talk to a person or get a credit for their bad performance

Internet reliability is horrible. Customer support lies. Web site has yet to show an outage when there was one. The only thing reliable is the loss of connection. Stuck with Comcast as they are the only ISP servicing my area that offer speeds that suit my lifestyle.

Technicians from Comcast have missed a number of appointments with us. This has been going on for several weeks now and the issue remains unresolved. Every time we have spoken with customer service they have indicated that a technician would show up on time but as of today the issue remains unresolved. We have requested to speak with a supervisor but have been given the run around.
The first technician that was scheduled to come called but never showed up and indicated that the work order had been completed. The second technician never bothered calling and never showed up.
I was previously a Verizon customer and never experienced the lack of professionalism that has been demonstrated by Comcast. The only reason I have not discontinued service with Comcast is due to the fact that Verizon is unable to install their lines at my new home. If this issue is not resolved promptly I will be opting for satellite television.

Comcast no-showed for 4 appointments. After 5 hours of different conversations with 20+ "agents" and over a month of time without services, we finally canceled our work order to go with a different company. The service we received was without a doubt the worst I have EVER experienced. I did not speak to a single person that told me the same thing. It was always a different story, different reason or problem that they didn't show up! They lied to me reapedly and made promises that clearly were not true. They did not hold up their end at all. I was hung up on, laughed at and ignored while I could head a man complaining about my call in the background. I missed 2 half days of work resulting in a loss of over $350 while I sat at home waiting for the appointments that never happened.
I am furious and they have drug me through the mud time and time again.

Comcast has the worst customer service/support I have ever experience in my life. I have had nothing but problems with them since I got their service, which I am forced to get because they bought out the complex and V[redacted] f[redacted] is no longer an option. I originally signed on with the standard package. I called their customer support to try and add the SEC network. (I live in the north and apparently no one up here knows college football or that there was a SEC network) For about 3 months straight I had to constantly call them because I would get the channel and then the next day I wouldn't have it anymore. Their sales associates changed my packages around so many times trying to figure which package had the SEC network.
I recently called to try and downgrade by package to the original signed contract and was told that I would have to pay an early termination fee of $200 to down grade or pay $200 to completely get rid of Comcast. I was never informed that by changing my packages around that I would be committing to a new contract and that I could not down grade. In fact, I was actually told that if I did not like the package or it still did not work that I would be able to change it and go back. I argued that because comcasts employees are not properly trained they are giving out false information and I as the customer am having to literally pay for their mistakes. I do not think it is right for me to have to pay all these fees because their employees do not know what they are talking about and are poorly trained. You can call back to back and ask the same questions to the different employees and you'll always get a different answer. I asked the lady in retention if she could pull up all my "recorded" conversations to go back through and confirm what I was told and she said that they could not do that. Why not? If I'm wrong, I'll stay with my current package throughout the duration of my contract. If I'm right, I should be allowed to go back to the standard package without any fees. She just kept saying "I'm sorry you were misinformed". Your sorries isn't fixing the problem.

Comcast Xfinity and Comcast in general should be avoided if at all possible in my opinion. I just spent several days trying to get a tech service call fee removed and the stress and aggravation was almost more than I could handle; no exaggeration. I have service for 100 Mbps. My service was actually solid and really great for months after upgrading. Then one day it dropped to less than 2 Mbps. I did a full troubleshooting session over the phone with Comcast after which they said a technician is needed. The technician came out the next day and confirmed there was an outage in the area being worked on. While there he noticed someone (it was Comcast by the way) had installed the wiring with an unneeded splitter. So, he removed it to optimize my connection but admitted this wouldn't nearly degrade my service to the point he saw. Furthermore, even with that wiring I was previously getting my full 100 Mbps. Well, since he touched the wiring Comcast was convinced that this was the issue despite all facts to the contrary and charged me $70. Even after explaining all of this first they only agreed to a one time $20 refund. It took several days to finally get the whole $70 fee reimbursed to me. This is absurd and this is why if I find another cable internet provider it won't be fast enough. Thus my opinion anyone with options should not walk but run away from Comcast!