Comcast Corporation

On several occasions ive received 500-1200 dollar bill they've never installed the right boxes and once I paid an associate and they stole my money this is business filled with thieves and liers many of my neighbors have had the same experience.

I would recommend that consumers who have access to any other Internet service provider besides Comcast avoid Comcast at all costs. I have not even connected my internet service with them yet and have already been hung up on multiple times by customer service, lied to about equipment compatibility, lied to about pricing, and had an overall terrible experience trying to get issues resolved over the phone and online. If any other Internet service providers were available in my area, I would without hesitation pay $10 to $20 more per month for another service. I had a great experience with RCN at my last apartment and was extremely disappointed to find out that I would have to deal with Comcast at my new apartment, especially given the poor experience I've already had with Comcast just trying to get an accurately priced internet package. I have seriously considered not having internet in my apartment at all rather than have to work with this company due to the extremely poor customer service and deceptive communication that I have experienced as a customer with Comcast thus far.

This company is very hard, difficult to deal with. They tell you one thing and do another. They added to our previous and paid bills in order to give us a so called discount. When we call to get our bill resolved (each time) they tell of another offer and try to retain us as a customer, then when we get our bill it is never correct. When were on the phone with them sometimes it will conviently disconnect, then you have to start all over going thru the phone tree and explaining it all over again to a new person. VERY BAD BUSINESS.

Comcast/XFINITY is a very dishonest company. I have been dealing with both my bank and Comcast for over a month to resolve a duplicate payment that Comcast denied was submitted. I have both trace numbers from my bank checking account that prove payments were made. I submitted a claim to my bank that there had been a duplicate of $166, which was submitted to Comcast 12/3/2016. One payment was disputed and resolved, however Comcast denied they received the other payment (which I did not dispute with my bank). The Bank resolved the issue on their end by removing one of the duplicate charges to Comcast. Comcast then proceeded to charge me a late payment fee of $25 for the removal of one of my charges. This is unacceptable. I called Comcast 12/30/15 and was acknowledged that I would be credited the payment (nothing was mentioned of the additional fee) and that there would be a ticket number generated. Nothing had been credited and I called the Comcast Dispute department 1/5/2016 and spoke to Lily Employee # 1611083. She was very unhelpful and said there had been no ticket generated. However, when I stressed that I wanted the problem resolved and that it was a burden for me, she would not generate a ticket number until I threatened to call or email the Revdex.com. Upon that statement, she quickly said she would generate a ticket number (**SSN**) and that they would contact me between 1/9/2016-1/12/2016. I was never contacted and I gave her both my home number as well as my cell. On both caller IDs there were no calls from Comcast, and no messages were left. Therefore, I contacted the Comcast Dispute department for the 3rd time (1/12/2016) and spoke to Mike Employee #1905540, who would not help me. After stressing that this was unacceptable and that the Revdex.com would be informed, he said he looked into my ticket number and the issue had been resolved. I asked how so, and he said Comcast attempted to call me but no one answered. That didn't actually answer my question, so I asked if I had been credited back to my account. He said no. So I repeatedly asked to have him include in my ticket notes my primary cell phone number and BOTH trace numbers from my bank from which the money from my checking (on 12/3/2016) had been charged. I also told Mike that I wanted this to be resolved today, that this was unacceptable. He said I would be called at noon, and I told him I work. I am extremely upset with Comcast and am not satisfied with their business practice. Also, I asked for them to look into other Customer's account with my trace number to make sure my payments were paid to the wrong account.

Review: In July I terminated my cable and internet services with Comcast. I received an email on July 10, 2013 to return 3 pieces of equipment (a modem and 2 video equipment/cable boxes). I only have one TV and instantly saw the mistake. When I had the cable/internet service turned on at my apartment I was only given one modem and one cable box. I still have the receipt. On 7/13/13 I went to my local XFINITY store and spoke to the store manager [redacted] and explained the situation. He said he would take off one of the cable boxes from my account. I asked for a receipt showing this but he said they do a "ticket" system and there was no way to show me. On July 17, I received a phone call from Comcast saying they had not received the equipment yet even though I had returned the modem and cable box via UPS on July 13, 2013. When I gave the lady my tracking number she said they received the equipment on July 16 at 10 am. I thought everything was resolved but then on October 9th I received an email from [redacted] from Comcast saying that I was still in possession of a cable box. I emailed him back explaining the situation and he said that I need to resolve the situation with Comcast. At this same time I started receiving rude and harassing phone calls from ###-###-#### trying to collect for Comcast. I don't know what else to do to settle this matter. I don't have a cable box. And I am afraid this is going to affect my credit.Desired Settlement: I would like the cable box taken off my account permanently. I would like these people to stop contacting/harassing me. And I really do not want this to affect my credit whatsoever.

Business

Response:

December 18, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: 12/6/2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by **. [redacted], received in our office December 6, 2013 referencing service equipment charges.

I corresponded with **. [redacted] on December 18, 2013 via email and informed her that I confirmed the equipment had been removed on December 18, 2013 and her refund will process within 24hrs. **. [redacted] has been made aware once the refund is processed it will take 7-10 business days for her to receive.

**. [redacted] has been provided with my direct contact information to reach me if she should have any additional concerns.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted] Ext. [redacted].

Regards,

Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you [redacted] update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Account phone # 904-551-7485

To whom it may concern:

I went on line to add two additional services with Comcast. Since I was already a cable customer with Comcast the promotion was to add 2 additional services and receive $100. So I process my order and was given a number to call in to schedule for someone to come out. So the next day I contacted Comcast with the number provided and was told by a sales rep he needed to run my credit. I advise him I am in process of purchasing a home and question why he needed to run my credit being I was an existing customer. He stated at that time the service was not in my area and he would cancel the order. So I contacted Comcast to ensure it was canceled and was told the internet and phone was in my area and the person added the services on my account. I called back to question getting the rebate and was told they did not know of a promotion that stated add two services and get $50 dollars per service. I am asking Comcast to make good on this. This was a promotion they had and if they review my account they will see I did initially do a web order then it was canceled. Comcast I am asking you to honor your promotion. Thank you so much.Desired Settlement: That they honor the $100.00 for me getting the two services. I added internet and phone to my exsiting cabcle tv service. Its only fair . Thank you

Business

Response:

May 21, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: 10023283 Date of Notice: April 24, 2014 Re: Nichole Flores 8450 Gate Parkway west #616 Jacksonville, FL 32216 Dear Sir or Madam, This letter is in response to the complaint by Nichole Flores received in our office April 24, 2014 in regards to a billing concern. I spoke with Ms. Flores April 25, 2014 and reviewed the package she currently subscribes to as well as the package in dispute that requires a twenty four month agreement. I offered to place Ms. Flores on the package with an agreement so that she may receive the rebate. I explained the terms and requirements to receive the rebate to Ms. Flores. However, Ms. Flores changed her mind and will keep the account unchanged. As a courtesy, I added HBO for free for twelve months effective April 28, 2014 which will expire April 28, 2015. I apologized that Ms. Flores had to make multiple calls to correct the issue and the inconvenience this may have caused. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at (954) 534 – 7115. Regards, Carmelito SuarezComcast Liaison

Business

Response:

June 4, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: 10023283 Date of Notice: May 21, 2014 Re: Nichole Flores 8450 Gate Parkway west #616 Jacksonville, FL 32216 Dear Sir or Madam, This letter is in response to the complaint by Nichole Flores received in our office May 21, 2014 in regard to a billing concern. I spoke with Ms. Flores May 27, 2014 and explained that the Gift Card qualification requires a two year agreement and unfortunately the plan she subscribes to does not qualify for a Gift Card. I provided an explanation that the HD service is a part of the current package she subscribes to. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at (954) 534 – 7115. Regards, Carmelito SuarezService Recovery Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 10023283, and find that this resolution is satisfactory to me. We have since resolved this. They credited my bill $100

Regards,

Nichole Flores

Review: Relating to our account for [redacted], tn [redacted]. This will be our 4th attempt to return our cable box. This is the 2nd time I've had to contact Revdex.com about this exact situation regarding return of our internet modem. Last time we were sent to collections (in error) for a returned modem. I have requested on 3 different occasions for a box to be sent to our new address so that we may return our modem. We attempted to return in person at a drop off center, but the wait was so extensive (2 hours!) that I could not wait that long with my children in tow. I simply want to return my modem. We have been waiting for a month (and 3 phone calls) to receive this box from comcast so that we may return our modem. I do not want to be sent to collections.

Each time I call for assistance, each person says there is no record of our previous call, and says that everything is solved by the end of our 20+ minute conversations. I just want to be done with them.

Thank you for your help.Desired Settlement: I want a box sent to our current address: [redacted], ohio [redacted] so that I may send our modem back to the company and have our bill settled up. It is my understanding that upon return of the box, we will have a $0 balance. Because we've been through this SAME situation two times and the first having to be dealt with through a collections company, I would expect this to happen immediately.

Business

Response:

June 17, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: May 30, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office May 30, 2014 in regard to a request to return Comcast equipment. I attempted to contact **. [redacted] several times, using all resources provided by the customer, to discuss her concerns. Unfortunately, my attempts were unsuccessful. However, our records indicate on May 14, 2014 the account was disconnected with a stop bill date of April 30, 2014. A Comcast modem was not returned at the time the account was disconnected, causing **. [redacted] to receive collection calls for the modem. **. [redacted] will continue to be contacted by collections until the modem is returned. A return label kit was ordered and mailed to **. [redacted] on June 9, 2014 to the requested address. **. [redacted] will need to return the Comcast modem in the provided pre-paid box in order for the modem to be removed from the account. I will need to speak with **. [redacted] directly to ensure that all of her concerns are addressed. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Executive Customer Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I've received and taken other calls from Comcast, was told an order was placed by a Comcast customer service representative to receive the shipping box to return the modem by 6/16. I failed to receive the box at my current address yesterday. I had a total of two messages left by Comcast friday, 6/6 and last Wednesday, 6/11. I returned the second call. I was given an order request confirmation number over the phone. I need to say that each of the four reps I've spoken with over the course have been very helpful, I just fail to ever receive the shipping box. It's silly, really. I was told it could be tracked via [redacted] (again to be delivered 6/16). By the time I'd spoken with the customer service rep and explained my situation, he said that another customer service rep had already placed the order for the shipping box earlier that morning (last Wednesday at 9:15 central). I guess I'm just baffled by the box never showing up'on so many occasions. It's like the Twilight Zone.

Review: On May 10, 2014 a large tree fell in back of my house causing a lot of damage. The tree took down [redacted] electrical wires along with [redacted] wires and Comcast wire. [redacted] and [redacted] immediately responded to our call to remove or fix their wires. After SEVERAL CALLS Comcast has not responded. We believe it is because we do not have Comcast Service at our house and the downing of the wire did not disrupt Comcast service in the neighborhood.

The wire is attached to three houses, [redacted]2, [redacted]0 and [redacted]8 [redacted]. Our neighbor at [redacted]0 [redacted] also reported the problem to Comcast (NO RESPONSE). The WIRE is LAYING ACROSS the decks which I reported as a SAFETY HAZZARD.

My husband called (not sure of date) talked to someone named [redacted] and was given ref.# [redacted]. On May 14, I spoke to customer account excutive [redacted] around 9:01 am., no ref.# given. On May 28, I spoke to someone named Achuta and was given ref.# [redacted]. My neighbor at [redacted]0 [redacted] called on May 17, 2014.Desired Settlement: Repair or Removal of Comcast Wire.

Business

Response:

June 27, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 10, 2014 Re: Shirley Marie Atchinson [redacted]8 [redacted] Philadelphia, Pa. 19119 Dear Sir or Madam, This letter is in response to the complaint filed by Shirley Atchinson, received in our office June 10, 2014, regarding a downed cable line. I spoke with Ms. Atchinson on June 16, 2014, in regard to a downed cable line. I immediately contacted our technical operations team and requested they assist with this service problem. The service related issues were resolved on June 16, 2014 when our technician removed the damaged cable that had become detached from her home. I apologized for any miscommunication or inconvenience she experienced related to this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at (302) 731-6313. Regards, Yvette LoftinComcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I spoke with Comcast on the phone to start service at an advertised rate of $24.99 a month. I was billed at $40.00 a month. I spent over two hours attempting to resolve the payment, but was told it would not be possible and that I would have to cancel service and restart it, resulting in significant downtime of internet connection. At this point the value of my time wasted on hold with Comcast has greatly outweighed the monetary savings offered by the advertised rate, and I am unwilling to commit the time to reestablish service.Desired Settlement: Comcast would honor their advertised rate without significant time spent with customer service.

Business

Response:

July 1, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: 06/13/2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office June 13, 2014 in regard to receiving promotional rates. I corresponded with **. [redacted] and advised a 12 month Performance internet promotion was applied to his account on June 23, 2014. This is a tiered promotion that will increase after six months. Upon expiration of the promotion on June 23, 2015 the services will be subject to retail rates. I apologized for any inconvenience we may have caused while working to resolve his billing concerns. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted] Executive Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I moved from [redacted] Ct, [redacted], IN [redacted] to [redacted] Dr., [redacted], IN [redacted]. On Sat. 7-26-14 a Comcast Rep picked up my equipment at [redacted] Ct. and a Comcast Tech installed new equipment at [redacted] Dr. All seemed in order when he left, but I soon found out that while I could make phone calls out, noone could call me. They got a message the phone was disconnected. Also the two other jacks in the house were not active. I called Comcast and was told the soonest someoe could correct the problem was Aug 5, 1 1/2 weeks. later. I am on a medical alert system that requires a phone line, but that didn't seem to make a difference to the CS Rep. Then on Wed. July 30, my TV went blank. I called Comcast and after an hour on the phone the rep finally got it up and running, In the meantime, I was using up my cell minutes because I did not have an operational phone line. . On July 31` when I turned on the TV it was the same issue - no sound and no video. The message was that there was no signal, I called Comcast again, the lady said my old euipment had not been turned in and thats why I had no service. Doesn't make any sense to me either. She said she would get with the "move " department and call me back in 5 to 10 minutes. After waiting for her call an hour, I called agan. This person gave me the same story about the old equipment not being turned in . The most I got out of this conversation was that the prson who picked up the old equipment did not finish his work order and the tech that installed the new equipment had not completed his work order either. She said she would talk to dispatch and expedite an order to resolve the issue and that would be the next day. I told her this was unacceptable and none of this was my problem. It was incompetency on the part of Comcast employees. Net result was I had no tv service and no phone service. Somehow, the TV then started to work but still no phone service.

I then sent an e-mail to Comcast Corporate and 24 hrs later received a response from Jason in the Office of Tom K[redacted]. He said he had forwarded my concerns to a special team that is dedicated to handling service issues such as mine and I should expect to hear from a respresetative from that team within the following 24 hrs. I did not hear form anyone, so 3 days later I e-mailed Jason to advise hime of this. I have not been contacted by anyone from Comcast.

On Aug 5, a tech was supposed to be here to fix the phone. That did not happen so the evening of the 5th I called Comcast again. This time I got a gentleman that could barely speak or understand English. It took him 1/2 hr to just get my address and another 20 minutes to understand I didn't have phone servicve. All together I spent 1 1/2 hr with him on the phone. The balance of the time he had me on hold.

So, today August 6, I still have no phone service, I still cannot use my medical alert system which is important because of my condition. If something happens to me before I have my phone service restored, Comcast may expect to be sued. I have and will continue to docuement.Desired Settlement: Phone service restored at [redacted] Dr., [redacted], IN [redacted]. The phone number of ###-###-#### is to be activated at this address and the two dead phone jacks need to be made active. In addition, I should receive a credit for the length of time I had no service.

Business

Response:

August 25, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: August 7, 2014 Re: [redacted], [redacted] Dear Sir or Madam, This letter is in response to the above-referenced complaint filed with your organization by **. [redacted] regarding her Xfinity services. I contacted [redacted] on August 18, 2014 to discuss her concerns and apologize for the inconvenience and frustration she experienced in attempting to resolve this issue. [redacted] confirmed that the service issues she experienced were resolved on August 8, 2014 when a Comcast technician adjusted the inside wiring. I advised [redacted] that a credit was applied to her account. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Mrs. M. G[redacted]Resource Recovery Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

The complaint has been resolved, however the response from Comcast was not an accurate accounting of our phone conversation.

I have reviewed the response made by the business in reference to complaint ID [redacted].

Regards,

Review: I am a resident of Illinois but go to Florida for 5 months. I put my Comcast service on hold when I return to Illinois. I know the date that I called to put my service on hold (May 19,2014). I received a bill for the entire month of May and I called Comcast to discuss the matter. After getting switched to several different departments I was finally told that someone would have to call me back to discuss the matter. I told the many people that I talked to my story and told them the date that I called but I had no other proof. I understand that it is my word against theirs but it cost me $180.00 for that month and I feel that it is thrown out money. They always say that they are recording their calls so why can't they check out the call that I made. I am sure that have a way of finding out if the service was used.

Product_Or_Service: service

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Since the charge may have been partially while I was still in Florida I'm not sure how much of the $180.00 was used. I feel that they have been remiss in helping me solve this problem since they always require a previous months payment when I start up the service.

Consumer

Response:

From: [redacted] <[redacted]>

Date: Tue, Sep 9, 2014 at 2:13 PM

Subject: FW: [SPAM] Re: Revdex.com Complaint Case# [redacted] (Ref#[redacted])

To: [email protected]

FYI

[redacted] | Trade Practice Specialist

Tel: ###-###-####

Fax: ###-###-####

Email: [redacted]

www.Revdex.com.org | Start With Trust

Revdex.com

Serving Metro Atlanta, Athens & Northeast Georgia

503 Oak Place, Suite 590

College Park, GA 30349

From: [redacted] [mailto:[redacted]]

Sent: Friday, September 05, 2014 5:16 PM

To: a[redacted]

Subject: [SPAM] Re: Revdex.com Complaint Case# [redacted] (Ref#[redacted])

Importance: Low

Thank you so much for your help. Comcast contacted me and settled my problem. I never could have resolved it without your help.

Review: I attempted to set up cable/internet services when I moved into my new house about 2 months ago. I had set up 5 separate appointments with Comcast, to which no one ever showed up to start my service. After my 5th attempt I called back and told them to just cancel, and I did not want to have their service. Approximately 4 weeks later I received a bill stating that I owed money for the month of service that I had. I payed no attention to it, assuming that it would correct itself in the system after the numerous calls and complaints I had with Comcast. Apparently it didn't because today (21AUG2014) I received a letter from a collection agency, stating that I owed a balance to Comcast. This has by far been the very worst service of any company or business I have ever dealt with in my entire life. I honestly do not know how they are still in business as horrible of service I received.Desired Settlement: I would like Comcast to contact the collection agency and also take this negative mark off of my credit.

Business

Response:

August 29, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: August 22, 2014 Re: [redacted] Dear Sir/Madam: This letter is in response to the complaint filed by [redacted], received in our office August 22, 2014 regarding a request for disconnection. A Comcast representative spoke with [redacted] on August 27, 2014 and discussed his concerns. The Comcast account reflects as disconnected with a stop bill date of July 14, 2014. A credit was applied to the account on August 27, 2014 removing all charges associated with the service and honoring the 30 day guarantee. The collection agency records were updated appropriately on August 29, 2014. An apology was provided to [redacted] for any inconvenience he experienced while attempting to further discuss this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Davina L[redacted]Executive Customer Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been trying for months to correct a billing error with comcast. They have reported me to all credit bureaus as having 2 items unpaid. I currently still have comcast service and they have even admitted that it is not possible to still have service and have unpaid bills. In 2012 I moved and took my equipment with me, they even sent me the moving kit. At first they said the service continued at the old residence and I stated I had requested ALL services transferred and I dont find that fair to pay for their mistake. They said it would be corrected. On August 21st 2014 I contacted them again, again they apologized and said it would be removed, it still has not. I contacted them today, 9/10/14 and they told me I still had to pay, just to get my credit better I said I would and he said he is not able to accept payment and did not even know who to transfer me to. I find this unacceptable and it is destroying my credit.Desired Settlement: I would like both collections removed from all credit bureaus immediatley as I am looking to purchase a home and my service to be greatly reduced if not free for the following year to compensate for damaging my credit in the wrong and all the time I have spent trying to fix this issue.

Review: Let me just start by saying that this is not the first time I have had a problem with Comcast and contacted the Revdex.com regarding their disreputable business practices...

Recently, my two year package expired and my bill increased by 20 dollars. Unsure as to why my bill had increased, I contacted the company. They informed me that my two year bundle had expired and that I was now paying for each service separately. They informed me, however, that if I upgraded to the "Triple Play" it would decrease my bill by approximately 10 dollars a month. I stated to them that I did not want the additional service that this did not seem to make sense and asked them to confirm the number they had quoted. They broke down the costs of each and the bill total quoted for the upgrade was less than my current bill.

Well, I received my first bill and it was 40 dollars more than I expected. I looked at the details and found that I had been charged 30 dollars for the equipment, but I could not account for the other 10 dollars. At this point I contacted Comcast. I explained my situation to them and they said there was nothing they could do and that the rates were locked. I asked that at a minimum, I would like to not be charged for the equipment, which I don't want. They said no.Desired Settlement: First and foremost, I would like a written apology from the company stating that their sales representative had mislead me and admitting wrongdoing.

Second, I would like Comcast to refund me the 30 dollars they charged for the equipment which I do not want.

Third, For my time and trouble, and since I was promised by the sales representative a decreased bill, I would like Comcast to either reduce my monthly bill by 10 dollars a month or provide me with a compensatory service, such as [redacted] (Advertised as 10 dollars a month on their website), for the remaining time on my two year contract.

Horrible service.
1 ) Started with lying about appointment time of problem repairing.
After we we had internet problem for 3 days, on Friday night we called Camcast and were told technician would come to fix the problem on Sunday. We told the woman who answered the phone that since we already lost internet for few days, we really needed technician came sooner-like Saturday, she said okay and technician will come to our house Saturday with time window 8 am to noon. We waited whole day but nobody showed up. Saturday evening I received a remind call for Sunday appointment.
2) Being a customer three and half year, we had been had auto-pay ( Camcast directly withdrew money from our bank account ) from very beginning. One day after we lost internet and called camcast, we were told that we lost internet because our bill was not paid. We told Camcast we had auto pay. We were told that Camcast cannot withdrew money because Camcast lost our bank account information. This is the company's problem, why did comcast stop our service even without telling us what's going on? We paid on phone. We were so upset of the company so canceled the service. We were told that we would get some credit from Camcast because we paid one month ahead. However we received a bill. We called, waited a long long time on phone, we were transferred from one person to another and everyone told us something different. Finally after one man looked at our account, explained to us about charges and agreed that late fee and reconnection fee should NOT be charged because COMCAST LOST OUR BANK ACCOUNT INFO. I got confirmation number of adjustment. But we got same bill again. After we called and gave the confirmation number about the adjustment, we were told there is no record about the confirmation number. [redacted]. What is wrong with this company.
We don't want to waste more our time and are going to pay the bill, but we will never consider have comcast service again.
People talk about how bad service camcast has. I don't know how bad it is until I experience it.

I moved addresses and set up the advertised Comcast moving address service for our internet service. The technicians came to the new address and said there was nothing they can do. I ended up setting it up at the new home myself. Later, I check my bill and Comcast has charged me for canceling my service and also charged me for holding on to their equipment. I never cancelled, I simply moved.

Since June 20, 2015, I have contacted Comcast approx 7-8 times to try to lower my bill. My bill jumped from $185 to $245 for their triple play package. Being that I have retired, I cannot afford this jump in service. So, I called Comcast and got my bill lowered and I asked for an email to verify new package. The email never came and every time I called, I got the promise of a lowered package with an email. No such email ever came until recently and the new package was going to cost approx $330!! Yes, $330!!! I called and then got another email for approx $225. Not happening, so I called again and the conversation got heated. Then got an email for $200/month. Still not good enough so I called and went to basic cable and internet only for about $100/mo. I think it's still expensive but there aren't many options where I live.
Also, during this course of calls, I requested an xb3 box to replace the older modem we have now. It was never shipped and one time I was old that the order for the xb3 was cancelled. By who, they don't know. During my latest call to Comcast, they claimed that the box was mailed 4 x's. How can that be true when one time I was told that the order was cancelled and the other times was told it was never mailed. Comcast also charged me twice for overnight shipping ($29.95 each) for a package that was never mailed.
Communication and customer service at comcast truly is appalling.

I have been with Comcast for a while. Last month the internet service started failing. I called and was told to go to their office to get a new modem. I did. Still problems. a technician came to the house and supposedly fixed the issue. He did not. another technician came in 7/11 and still the same problems. I called again today... the first rep (ID # 9686) disconnected the call. I called again, another agent assisted called Anne and another technician is coming tomorrow. This is supposed to be a senior technician that really knows what they do. The service is so disappointing and the rep that hung up really topped the cake. I pay to this co like $160.00 per month and after all this they have not even issued a credit for their horrible service. We will see what happens tomorrow, otherwise the only option is to move to Verizon and try to see if the service is any better.

I called Comcast to find a bundle or package that would best benefit our family. I called to cancel our Home Security (records indicate it had not been used in over a year). When calling, she said I could not cancel my home security or it would result in a $350 early cancellation. She must be mistaken; my contract started in June of 2013 and was two years (even the technician said two years). I asked for a supervisor, and she said to wait two minutes. After 10 minutes, she said they'd call back. They never did. Called again this morning to speak to the supervisor. The next lady said she'd search for one, then came back and said I was in the escalated que and that I have an early cancellation fee of $650. She said your contract is 3 years. She never got a supervisor, nor did I ask this info, as all I wanted to do was speak to a supervisor. At that time, I said no, my contract was two years. I asked why the lady yesterday said $350. She said she "must not have been wearing her glasses". And she also wasn't sure why I got a call back. I canceled my service. Their customer service is AWFUL! Not only would they not work with me on my package, but they also will not let you speak to a supervisor. When I wanted to cancel, they didn't even try to work out something...which is something the OLD COMCAST used to do. They have turned into a lying, money-hungry, poor-service business. VERY disappointing. They have officially lost this customer of 15 years plus!!!

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