Comcast Corporation

Review: I have two issues. Tonight. November 23 I called Xfinity to activate a new router. They helped with the modem but were unable to help me with the router. I can only access the web one wireless device. After repeated calls I was told that I would need to pay extra to have someone help me access the web wirelessly.

Second. In October I had numerous internet outages which were particularly painful as I work from home. I was told that I would receive compensation for the outage. Later I was told that, since the outages were intermittent, and did not last for more than 24 hours , I would receive no compensation. I was also told, despite numerous call and notations, that I was not telling the truth.

Also, I as I file this complaint, I have been on hold the ENTIRE time waiting for a supervisor. Getting only music. and no one has refreshed the call.Desired Settlement: I request assistance connecting my wireless devices to access the internet, and compensation for the service outage. thank you. And yes, I am still on hold for a supervisor.

Business

Response:

December 12, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: November 25, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by **. [redacted], received in our office November 26, 2013 in regard to service issues he had been experiencing with his internet service and request for compensation, as well as his customer service experience.

I spoke with **. [redacted] on December 5, 2013 and addressed the concerns with his wireless service. Upon receiving this concern, we determined that the account was not coded for wireless service. I have corrected the account to reflect **. [redacted]’s wireless service subscription. A onetime credit was applied toward his account on December 5, 2013. This change will reflect on his January 3, 2013 billing statement.

During our conversation, we discussed his customer service experience and the inability to gain assistance for his wireless network issues, as well as requiring a subscription to our Xfinity Signature Support. We verified that **. [redacted] was not charged for our Xfinity Signature Support during his previous interactions. I informed **. [redacted] that we recently changed the process for wireless support and should he require assistance, he will not be charged.

We have confirmed that the wireless service is working, but **. [redacted] wished to update the network name and password. Due to time limitations, he declined additional assistance from our department and stated he was happy to address the network name change when time permits. I have applied a credit for one month of his internet service, due to the service issues and experience.

I have apologized for the inconvenience and frustration that this has caused. We have provided feedback regarding his experience to the appropriate departments.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted].

Regards,

Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Comcast did not provide the service that was requested and agreed.

Comcast is not returning call after multiple calls.

Good Morning,

On January 2014 we called comcast to review our internet services.

we were being offered to get the same internet as we currently have for 29.99 instead of $49.99 for 1 year, + 30 day free cable with no fees, provided that we to try cable at least one day, and we could keep the reduced internet rate for a year even if we returned the cable within the 30 days trial.

On end of Feb 2014, we returned the cable box and called to get the cable service removed from our account. We were told that the cable was removed but the internet service rate was brought back to $49.99 because the reduced rate would only apply if the cable still activated.

We made very clear in January that we would only be interested in this offer if we could return the cable and keep the reduced rate. Moreover, the trial was not 100% free. $15.71 of the fee related to the cable have not been reimbursed.

We called twice and were told that we would get a call back within 48 hours. Comcast never called us back. We even forced them after 30 minutes of discussion to assign a ticket to the request (#[redacted]).

We are filing this complaint because we were not given the service we agreed to and because of the poor customer service from comcast: the customer service system at comcast is not designed to solve problems as customers end up in infinite iterations of discussion with operators that cannot solve problems and where the problems are not escalated, leaving the customer 2 options: give up or file a complaint.

Today we have a 49$ (same as before) internet rate plus a 15.71$ fee, the trouble of having the cable installed and returned, the trouble of calling without getting any responses, instead of a 29.99$ internet rate.

Account number: [redacted]Desired Settlement: As a resolution, we are looking for the remaining $15.71 to be reimbursed plus the 29.99$ internet rate for one year.

Business

Response:

April 15, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: March 26, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint by **. [redacted], received in our office on March 27, 2014 in regards to a promotional rate. I spoke to **. [redacted] on March 27, 2014 to discuss his concerns regarding a promotional rate offer he did not receive for his internet only services. Also, charges he incurred after removing the digital cable services to honor our 30- Day Money Back Guarantee policy. Based on our records **. [redacted] was billed a non promotional rate for internet only services after removing the Digital Economy package February 26, 2014, in error. On March 27th, I informed **. [redacted] that I added the correct package to his account on March 27, 2014 for the Digital Starter Performance Internet for 12 months to honor her original agreement. This rate is effective February 26, 2014. This rate will expire March 18, 2015. At the conclusion of her promotion standard retail rates will apply. I also verified **. [redacted] returned his Comcast cable equipment and downgraded their Digital Economy package to an internet only service effective February 26, 2014. I advised the customer that a billing adjustment has been made on his account on March 27, 2014 for downgrading their cable service within our 30 –Day Money Back Guarantee period and overcharging for his Performance Internet promotion. This credit appeared on **. [redacted] April 7th billing statement. I apologized for the inconvenience and frustration we caused him. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Executive Customer RelationsComcast Cable Communications, LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been having problems with my internet and Comcast's Xfinity TV on demand streaming. The commercials play, but the program plays in bits before it errors out on me. So, I restart, see all the commercials again, and then get a few more seconds or minutes of the program. I took it to Comcast's Excellation department, and they help me out and told me to call back if there were issues. Well, there were issues within hours of the technician leaving, and repeated calls were not answered this week by [redacted] at ###-###-#### [redacted]. [redacted] help amounted to calming me down and unsuccessfully trying to sell me more services, an act I found to be extremely offensive. My previous interaction with Comcast ended the same way, Comcast's accelerated customer service ceased communication with no explanation. On this issue, I have been transfered to departments that can not help me, that transfer me without explanation, and make me wonder if anyone ever is helped by them at all.Desired Settlement: I really actually think that Comcast's numerous errors should result in a year of free service , TV, phone and internet, beginning when a lasting resolution is found, plus a refund of all monies paid since November 2013, with no further billing be made at all until a month goes by with no problems. Additionally, an explanation as to why my calls have not been returned, an outline of agreed behavior and contacts on both parts, and an apology in writing with an ink signature be given.

Business

Response:

April 22, 2014Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: 4/1/2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office April 1, 2014 regarding technical difficulties with his service. I spoke with **. [redacted] on April 10, 2014 and confirmed the service related issues he experienced are no longer an issue. The intermittent speed issue was resolved on April 10, 2014 by repairing the outside line and replacing **. [redacted]’s equipment. I informed **. [redacted] that a credit has been applied to his account on April 10, 2014 for intermittent service issues. The credit will appear on their next billing statement, which will be issued on April 16, 2014. I apologized for the frustration he experienced in trying to get his concerns addressed. **. [redacted] confirmed that he considers this matter resolved. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted] Ext. [redacted]. Regards, [redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Review: Unresolved issues for cable and internet seasonal downgrades to take effect 4/15/14. Overcharge for cable was adjusted but 1 month credit is still due. Internet service has not been credited or suspended since 4/15/14. We have spent many hours on hold and speaking to speaking to reps and managers who promise to resolve the issue.

We have paid the overdue amounts and late charges to keep our excellent credit rating. On a recent visit to Comcast in [redacted], Ma. we were told that they could not help us, different district etc., and they refused to connect us with a regional manager. Our July bill just arrived. Same problem. No credits.Desired Settlement: Credits for 1 month cable, 3-4 months internet, and late fees.

Business

Response:

July 31, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: July 16, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office July 16, 2014 in regard to a downgrade of service. I spoke with [redacted], on behalf of [redacted] on July 16, 2014 and confirmed their account has been downgraded on July 14, 2014as requested to our seasonal program with an effective date of April 15, 2014. [redacted] is aware that her account has a credit balance which will be applied toward future billing until all credits have consumed. I also advised [redacted] that we have applied a credit to their account on July 16, 2014 for the late fee and the premium package from April 15 to May 15, 2014, which will appear on their billing statement dated August 7, 2014. I apologize for any inconveniences they may have experienced. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Jazmin VExecutive Customer Relations Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I logged in to the Xfinity website where I found a list of "current offers for [redacted]." I wanted to cancel my home phone and just have internet service. I was given and advertised price of 53.95 per month for performance internet by itself. When I called to order the service I was told by the representative that he could not "see that price." He said that the price I would pay without my land-line phone would be more that if I just kept it the way it was. It is clearly and corrupt company to say that they simply cannot see the offer and make me pay more for one service than I pay for two.Desired Settlement: They need to be fined for over charging and false advertising. There needs to be a class action suit filed on behalf of all the customers that are given offers that are not really offers and being over charged for basic services such as internet access.

Business

Response:

September 23, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: September 14, 2014 Re: [redacted]Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office September 16, 2014 in regard to receiving promotional rates. I spoke with **. [redacted] on September 19, 2014 informing her a 12 month promotional rate for Xfinity internet has been applied to their account effective September 19, 2014 through September 19, 2015. At the conclusion of the promotion, standard retail rates will apply. I apologized for any frustration and inconvenience she experienced while attempting to resolve this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted]. Regards, Sheila W.Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Account Number [redacted] Comcast service {Cable, Phone and Internet} hasn't work properly since February 2014, they just finally fixed problem August 2014. They have gave me small credits since February but promise to compensate me totally once the problem was fixed. Comcast offered me a $300.00 credit for all my inconvenience but only credit my account $56.00. Comcast then promise to credit me the remaining $244.00 but again, said after further review they were sorry for the inconvenience and wasn't going to honor their promise. Comcast call center employees see all information pertaining to this but say it is out of there hands and would past complaint to their Manger. This has been a bad situation with an additional insult to me.Desired Settlement: Honor their commitment and respect to there customers.

Business

Response:

September 24, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: September 4, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office September 6, 2014, 2014 referencing a billing adjustment. On September 10, 2014, I spoke with [redacted] in regard to his concerns. An adjustment has been applied to his account on September 10, 2014 for loss of service. The adjustment will appear on their next billing statement, which will be issued on September 12, 2014. An apology was extended for the overall customer service experience. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at, ###-###-#### ext: [redacted]. Regards, Rani M[redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been around and around with Comcast to get an issue fixed. We "upgraded" our account to include a phone line as I was moving my office home to work from home. We decided to upgrade to the X1 box. We were told over the phone that we could go into the Comcast building and pick up the box. We went to exchange our HD box for the X1 box, where we were told we had to have a "professional installer" come out. My husband is a home Automation Project Manager, the rep at the store noted it would be a $39.95 charge but it must be installed by a Comcast employee. We said ok, please schedule someone to come out on Saturday from 10am-2pm. I call on Saturday at 11am to see when someone would be out, I was told there was no appointment set for us at all. I then proceeded to ask when someone could come out because they should have been there today, I was told a week, but they could squeeze me in in 2 days between 3pm and 5pm, but there would be a $150 installation charge. I refused that price because that was NOT the price the store told me. I had mentioned that no one knows what price to give or even the proper instruction. They had a tech scheduled for 2 days later for the original $39.95 price the store quoted me. A Tech came out, was there for 30 minutes and told me the signal isn't strong enough and someone will be scheduled to place a new line for the cable so it would support the x1 box. A week goes by and I heard nothing, so I called Customer service again. They scheduled someone for me to come out the following Saturday to install a new line. He comes out, not knowing he is supposed to install a new line, therefore does not have the tools to do so, so he installs an amplifier to boost signal to reach the x1 box. He installs the x1 box and everyday while I was working, the signal would cut in and out interrupting my work. I called customer service after 2 weeks of resetting the modem every day and request a credit and a service call to fix the line (again). I was told on the phone that a credit for 38 days of interruption of service would be made to the amount of $108 and some change. A tech came out the following Saturday and fixed the line. The credit never showed on the bill. I called corporate to complain, filed the complaint. I got a voicemail 48 hrs later saying they see there was "some" issues with the x1 box, so a $20 credit was being applied. I called the person back literally 5 minutes later and left a message to call me immediately to discuss because this is not what was agreed upon. I seriously cannot believe how terrible the service is here.Desired Settlement: I would like an entire month service free of charge. I have spent way too much time and energy just trying to get proper service for an issue that shouldn't have been. I have an outstanding balance and I do not feel I should have to pay until this issue is not only addressed, but taken care of.

Business

Response:

December 1, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: November 21, 2014 Re: [redacted] Dear Sir or Madam, This letter is written in response to the complaint filed by [redacted], received by our office on November 20, 2014 regarding a billing issue. I spoke to [redacted] on November 25, 2014; I advised [redacted] that I would apply the credit which she stated would be satisfactory. I apologized for the multiple calls she had to make with no resolution to her issue and the frustration the experience has caused her, I advised this would be communicated to management for training and coaching purposes. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Seth L.Executive Customer Relations Specialist###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Maria who helped me upgrade my package to get faster internet and more channels is an asset to the company. This is the first company where I ordered service and was promised a gift card and didn't have to call to "remind" the company. It was just sent! Love it! I had Charter for years and I hated it! I bought a house and moved and was able to finally get Xfinity. I absolutely adore Xfinity! The only complaint I have is that you don't have F[redacted]n. I need my "No You Shut Up" with the brilliant Paul F T[redacted]. Otherwise, kudos to a great company.

I just recently upgraded my service on 6/2/2015. I come home on 6/3/2015 to find that my service has been shut off(internet, cable and phone). I was on the phone for two hours with 5 different representatives. The first 3 representatives thought my service was out due to my upgrade which is scheduled for 6/13/2015 but they couldn't fix the problem. The fourth person I transferred to said something might of been shut off outside of my house. I told them that my wife seen a comcast truck when she got home and shortly after the service went out. So once the fourth person tried a couple of things she could not get the service to work due to the signal not reaching me. She said the service might of been turned off from the outside. She then tells me that no one can come out until 6/6 which is 3 days later. I explain that I am required to work from home for the company I work for and she did not care. This is horrible customer service.

It has been 12 weeks since I had Xfinity Home installed and there is one item in the home package not working. The local office was charging me service call fees for an installation under warranty. I called customer service and they did reverse those charges. Since that time, I have been harassed by the local service office. I was having the non-operating thermostats replaced with my own. I was told to hire an electrician at my expense, and call them for equipment pickup when completed. For this appointment, I specifically said I was unavailable for one date. The supervisor scheduled it for that date anyway, never confirmed it so I had no knowledge, and then sent someone out. I got a message that they attempted to come out for an appointment I was not informed of. I am saving the text where I said I was unavailable, so I have a record. I re-scheduled the appointment, and yet somehow during an entire 12 hour window, they couldn't show up. No one called me to say they weren't coming. I spent an hour on the phone talking with 4 people who asked if I wanted to re-schedule, until someone finally admitted that they noted on the account that they were done for the day and I should re-schedule. If I hadn't complained for an hour, I would never have been told. Now I have another appointment with a 12 hour window and God only knows what will happen with that.

Comcast has been providing internet services for years to my residence. I have never ever used their modem services, I have my own linksys system that I have used since I have had internet service.
I notice on the billing that I have been being charged a $10.00 fee for a modem rental for many many many months, I have not completed my research how far back that they have charged me. I am waiting for their answer to this and wish to warn others to make sure that they have not charged them either!
They have a monopoly on the service because in our area we do not have much of an option for these type of services, but I plan to start looking harder. They put on my bill that I am a 'valued customer' - but my bill keeps going up and they can not give me any kind of incentive to keep me active with them. But they can advertise for people to join Comcast for a lot cheaper than I am paying. I know, I have friends who have nearly the same and I take that in consideration but I am paying an astronomical amount compared to my family and friends. I am a senior citizen with one income and no assistance.

I turned off my cable 3 yrs ago due to issues with Comcast and my billing. I just turned service on in March and of course the old bait and switch was immediate. No point in going into that lengthy issue. My first bill should have been about $150 at the most but of course it was $300. My plan is suppose to be $69 a month. I paid it. Then somehow they change my address to a different one. The disconnect notice finally showed up in July w/this random address listed. It stated my bill as of 6/27/2015 was $286+. Next day my service is turned off. I call today and now my bill is $400+. It doesn't add up. Let's do basic math. 5 months at $69 a month not including crazy fees equals $345. So I have now paid $300+$150 pymt made today = $450 for subpar service. I called, spent 2 hrs on the phone. Never received a bill except the first one, never received a phone call or email but I still owe. Of course when I call they tell me they don't have that address on my acct. well guess what? I do on my disconnect notice. My call got me no where with the company. Cannot believe the government does nothing about them as a whole. I am filling a complaint w/ the Revdex.com and FCC but we all know that will just mean more wasted time and money for me and nothing will be accomplished.

I called Comcast today because of an ongoing problem with internet connectivity. I spoke with two Wireless Gateway Support techs last week about the problem. The one I spoke with last stated that the only thing left to do if it continued was to trade out my modem.
The problem has continued so that was the purpose of my call today. Actually, it took 4 (four) calls. The first call I could not understand the person speaking because of her heavy accent and when I told her that, she disconnected me. The second call I could not hear the person to whom I was speaking--it sounded like he was speaking under water--and when I mentioned that, he disconnected me.
On the third call I asked the name and location of the person to whom I was calling; I am withholding names, but the location was the Phillipines. I gave the assigned ticket # and asked to be transferred to Wireless Gateway Support; after being placed on hold for 15 (fifteen) minutes, I hung up and called again.
The fourth call again I was speaking to someone in the Phillipines. Again, I requested to be transferred to Wireless Gateway Support after giving the ticket #, but after a wait of five (5) minutes, I was transferred to another entry level agent also located in the Phillipines. She finally was able to transfer me to the correct area.
Once connected to Wireless Gateway Support, the tech named Craig handled the matter efficiently, setting up an appt. for a local tech to bring me a new modem. However, it took: Four (4) telephone calls to Comcast; five (5) conversations with entry level agents, none of whom were capable of fixing the problem and four (4) of whom were not even capable of transferring my call properly; and over an hour on the phone to reach a Wireless Gateway Support tech who handled the call within 10 minutes.
Over one hour on the phone waiting and being transferred to reach a person who could assist me in less than 10 minutes.
Comcast keeps increasing fees and decreasing service. It is a large corporate entity which provides terrible service to its customers and apparently has no interest in improving its service. The proof of that is the post-call survey in which I participated. I was asked to rate the service between 1 (worst) and 5 (best). My answer was 1, after which the survey was concluded. No asking why I rated it so poorly.
Case closed.

Horrible customer service. Speed is very low (even though technician came few times). When I tried to disconnect my service, they came back with 2-years contract threat. I am getting less than 8 mbps speed (very low compare to what I am paying for). My family & friends will stay away from comcast due to lack of service.

I received a call telling me I was able to get a free upgrade to X1. I asked if there were any fees. He said no. I asked if my bill would increase. He said no. Well the day of installation came and the installer (a contractor) arrived but did not have the equipment so he excused himself to contact his supervisor.
When the gentleman came back in the house he asked us if we knew there was an installation fee. I told him that the man that called from Comcast said there were no fees and that my bill would stay the same. He said that he comes across that a lot. Comcast has customer service people that basically work from home and say anything to get the sale. I thanked him for his honesty and told him that I did not wish to "upgrade" my service anymore so he had the order cancelled.
I already was paying almost $190 a month for my Triple Play. I can't imagine how much more it would be. I really think that Comcast is trying their best to improve customer service relations, but if you are going to have sales people lying to consumers just to make the sale...then shame on you.

We had a new cable dropped because the old line was spliced too many times before and we were not getting a good signal. When CPI came to bury the cable, they instead respliced our line. The contractors were being lazy and trying to cut corners. My husband told them what needed to be done and they didn't want to do the work. He asked them to leave. He then called comcast and they told him that they did not even know someone was coming out that day! What the? We rescheduled the work to be done and we're given a 12 hour window on a Saturday. No one came by mid afternoon so my husband called to find out what was going on. The "manager" told him no one does that work on Saturday. This is after he called this morning to verify the appointment. Now they are supposedly coming within a few days. Our yard has flags running through it and we wonder how many more days, weeks, months it will be until they finish this nightmere.

I ordered an X1 plan "Internet Pro Plus," which is specifically advertised as being able to use DVR services / rewind and manipulate live TV. After receiving a cable box which cannot perform these features, I used the online chat to converse with a representative who informed me that I would have had to specifically call online to receive a cable box which would have these capabilities. Nowhere in the fine print or in any section of the purchasing process did Comcast state that the advertised DVR functions were only available with a specific top box which, unsurprisingly, requires an extra $20 a month fee. This is a clear case of false advertising as the bundle that was purchased advertised DVR services which could not be an "extra feature," as the representative called it, if said feature was not even able to be selected during the purchasing process.

Comcast is the worst cable company in NJ. I contacted them to make changes on my plan in 2014, the sales person told me about the 2-year contract and the TV channels I was going to get, and if I signed the contract my monthly payment was going to be locked in for 2 years. After one year I received a bill with a much higher amount. I contacted their Solutions Dept and the manager instead of being courteous and helpful was arrogant, and he ignored my argument on the locked in amount and the sales person statement, he just kept on saying that I had to go by the contract and it was my responsibility to read it, and that he only was doing his job. I think that is fraud and for that reason I will never recommend Comcast.

Worst customer service ever. I called to set up our service last week and was convinced to sign up for a self home install, which we were told would take 5 minuets and that the equipment would be delivered by friday. It was not delivered by friday. Saturday we called to see what the hold up was na they wouldn't answer the phone. Sunday we call to see if we can pickup the equipment locally, to which we are fist told no. Then an hour later we're told we can pick it up locally but have to do it between 3-5. Its now 3pm on sunday, and we ask to have a technician come out to move an outlet and install the service we're told that the technical can come right then at 3-5 but can't bring the equipment. this seems ridiculous to make us drive an hour each way to the store to pick up equipment when they also said the technician would have all the same equipment in his vehicle. But for some reason he can't install that in our home. What planet is this appropriate. Then they hang up on us and the technician never arrives. Monday we call back and they say they can have someone there by tuesday - well its tuesday and no one came. I'm tired of being lied to and shuffled around from person to person everyone offers dumb free stuff but no one offers to actually help me. I've now been on hold again for 50 minuets after 3hours of called every day to try an get our service installed. Clearly this company docent care about customers i'm continually promised that ill get service and call backs but nothing ever happens. I'm so fed up. I'll be petitioning our condo budding to sign a contract with a different provider.

I need to return equipment to Comcast but they do not send out shipping labels anymore to ship their products back to them. The drive is over an hour in order to take their equipment to a UPS store in order to return it to them. They will not send you a box to even return items to them but if they do not receive the items then they are going to charge you for them. Bt completely!