Comcast Corporation

Customer for over 20 years. Raised my bill by $20. Requested the my bill be lowered back to the original amount. Was told by the service rep that there was nothing they could do. However, I know that they offer promotions in order to keep their customers. Requested that I talk to their manager. Was told the manager was not available and the service rep hung up.

I put my comcast bill on vacation hold in St. Augustine Florida from May 15th to September 30. Comcast is denying I made this request even though when I use the automated line it verifies that I did indeed put this in place on May 14th. They continue to bill me and claim that it does not show up on their computer screen. Really? Comcast is either disorganized or deceitful.

Maybe I'll get some sort of response by posting on the board for the world to see as speaking with Comcast, contacting reps on facebook and twitter and giving feedback has gotten me no where. I signed up for service Comcast on June 19th. I was given an install date of 6/25. The tech showed up and told me that my wires were chewed up and there was a bird's nest in the box so they wouldn't be able to install me since they wires needed to be replaced. I was given another appointment of 6/28. Fine. The tech showed up on 6/28 only for them to tell me that there was nothing wrong with the wires. That they was still a bird's nest there (Was supposed to have been cleaned out to replace wires) and let me know that the last tech just didn't feel like running the lines to my unit. After he looked again, he saw that my particular unit wasn't hooked up to the main box and I needed to get a MDU tech out to run a line. No one followed up with me and after calling comcast for THREE days, I finally got an appointment window for 7/3 between 8 am and 12pm. Of course no one showed up. I specifically asked for the early window since I can only get my building's maintenance guy out there (unless it's an emergency and subject to an hour and a half wait) between 8am and 3pm. After 3 phone calls, a tech shows up at my apartment at 6pm. Well outside the window given AND outside of the window I'd given them. So they were sent for no reason. I call over the weekend and could get nowhere. So I call this morning and was told that I can't get the service installed until August 7th. Over a month away. I was told that they would look to get a sooner appointment and if they could then someone would get in contact with me, but if not then no one would contact me. So at the end of this, I will have waited SIX weeks to get service. Trust me that if I'd had any other option of service, then I would have promptly switched, however, Comcast is the only approved cable and internet provider for my building. It sucks that I'm limited to a company that has shown me repeatedly that customer service is last on their list of priorities.

My mind is blown by this company. I was treated so horribly up until the day I decided to cancel my service.
We had been with Comcast for almost a year. Had to go through 3 different routers/modems that were theirs, because after about 2 months they'd start screwing up. They'd turn off by themselves and restart the entire gateway, the signal from Comcast would just die, and they'd tell us the router needed to be replaced. And every single time I had to either wait 2 weeks to get a new one, or go into the local Comcast location and spend half a day from work waiting in line.
I'd call them when our internet would go out, they'd troubleshoot over the phone, sometimes were able to fix it that way and we'd be fine for 3 weeks, and then same thing would happen again. Poor signal, router acting up. Every time I called all I'd hear is "sorry your internet isn't working" and "I apologize for all the stress this is causing you". Thanks. Your sorries aren't cutting it. I'm paying $80 for "high-speed" internet. I'd get faster internet access mobile hot-spotting my phone at this point.
Finally I just bought my own router/modem combo thinking things would get better. Nope. Same thing happened with that one. At this point though I figured I'd call the modem company first to see what they say. It was Arris. They had a very friendly tech that explained to me why this happens to routers/modems. He explained that in the wireless gateway (the online system where you can set up details about your wifi and check connections and is usually in a ###.###.#.# format) I can go and see the different signal channels that we get from Comcast, and check their power levels as well. He also explained that those signal levels should range from -15 to 15, and that the closer to zero they are the better, and that they should be fairly close to each other as well. Our values ranged from 3.8 to -14.7. While 3.8 isn't perfect, it isn't horrible either, but -14.7?!?!!? That's terrible signal. So I decided to call Comcast again and let them know what I learned and that if they could test the signal again and see what's going on. The nice woman on the phone asked if we wanted a tech to check it out and I said sure that'd be great. We had techs come out before (no-cost), didn't always fix the issue, but it wouldn't hurt for them to check things out.
So the tech shows up a few days later, I explain the issue at hand first, router turning on/off/reseting. He starts looking. Then I talk about the signal levels. He looks so confused. I explain to him what the Arris tech told me and what the levels represent. Says he has no idea what I'm talking about, Comcast doesn't deal with signal levels like that. I then ask him to explain what signal levels they do deal with. He isn't able to explain anything, says he's checking signal with this machine of his and it all looks fine. I even show him the gateway table that shows the signal/power levels and explain that this is showing that we have poor signal between us and Comcast. "But I'm showing perfectly good signals here." I argued with him about it a little bit more, so he checked the outside wires/signal. Everything was, of course, perfect. We should have AMAZING signal at this point. What happened that evening? The router reset again. Our internet dropped. Of course.
Fine whatever, at this point I'm done. We'll deal with the router reseting every evening while I do research on either better router/modems or other companies we can switch to in our area. Two days later I get an email from Comcast saying my bill has been updated. From $80 to $150. WHAT?! Absolutely not. Go online and see that I was charged $70 for a tech to come out and tell me nothing. Not only was he not able to fix the issue, but he doesn't know what signal levels are in terms of routers/modems?! Not happening. I call Comcast and tell the rep what's up. Explain that we've had techs come out at least 4 times in the past and never got charged. And it's one thing if they do want to charge, but they have to notify you of that beforehand then. In the initial call the rep recommended a tech and never said it would cost $70 bucks. The rep on the phone this time says every service call ranges from $70-90. I tell him that's a lie. I have 4 other service calls that prove that no they do not. Besides the fact that I don't agree with customers having to pay for a tech to come out for services they already pay an arm and a leg for, the tech didn't fix anything AND our internet is still bad. He tells me he's very sorry and that he knows what will help me. See this issue wouldn't have happened if I had a service protection plan. If I pay $4 per month then service fees are free. So he said he can go back and retroactively charge us the service protection plan so that the tech cost is free. I tell him absolutely not. I was not told ahead of time about a service protection plan nor about the $70 tech fee and I'm not going to pay a single penny for it, especially since my issue still hasn't been fixed. He actually has the nerve to tell me that it's too bad because he's trying to HELP me and I'm NOT letting him help. I tell him that he should've helped me when my internet issues originally started by actually fixing it instead of jerking us around. This guy then actually has the nerve to raise his voice at me and repeat that he's helping me and I won't let him help and there's nothing else he can do. I tell him fine maybe I'll just cancel my service since it's so bad. He actually has the audacity at this point to tell me the wires being used for internet around the house are owned by Comcast. OWNED. As if they OWN us.
I'm livid at this point, so I ask him to connect me to a supervisor. He says fine, he has to instant message a supervisor and it will take a long time to get a response. This initially bothers me because I have to let a Comcast customer rep who is already being rude and ugly with me explain my situation to his supervisor and hope that he's giving him all the details and not just saying "this dumb [redacted] wants a refund". But I tell him that's fine, I'll wait right here on the phone with you. We wait about 30 minutes on the phone, during which he every so often tries to update me of what he's doing, cool, fine, good to know. Finally he says the supervisor has responded and said they'll credit us the $70. Okay awesome, why the heck can't I hear this from the supervisor that I asked to be connected to. The customer rep asks if he can help me with anything else. I say yes, I wanted to speak to a supervisor. He responds saying that we've been credited the $70 so that the issue is fixed. I tell him no the issue is not fixed, I'm being treated like trash and paying a hefty amount of money for poor services that they aren't capable of fixing or even acknowledging at this point. He once again raises his voice and says Glad I could help you with your problem, have a nice day. Click.
This is the point at which I was done. I don't give a [redacted] what they think or say, I'm canceling my service. Called AT&T to see how soon they could come out, turns out they can come out in 2 days. Perfect. Call Comcast the morning of to tell them I'm done. I get connected to the nicest woman in the world. She is just so sorry our service has been horrible, says they can offer us such and such plan for 10 bucks less a month. Tell her no thank you we're switching to AT&T. She says they're fixing signals levels in our neighborhood and upping their speed this week, am I sure. Yes I'm sure. And then very kindly disconnects my account, says she's very sorry for the way we've been treated, but that if we want to come back we're always welcome to.
I'll go without internet for the rest of my life before going to Comcast again.

Comcast is a force with to be reckoned. They have absolutely the worst customer service I've ever dealt with in my life. Its cable television and Internet are grossly overpriced and lacks in many areas such as reliability and speed. Its Internet network is always congested causing 105Mbps to slow to an average of 55Mbps. Its X1 platform is always causing my family and I issues, some of which resulted in a "specialised" technician to "repair." After about five visits and $80, they were able to "fix" the issues. Comcast techs and CS reps are completely incompetant and untrained to deal with issues. The X1 platform is an enraging experience. To add the cherry upon the ice cream, Comcast is a monopoly in my area. They are the only company which gives it good reason to not better itself. Why better yourself when you're the only kid on the block? To conclude my ranting, Comcast is the absolute worst company with I've ever dealt. If you have another option from which to choose, stray far away from the boys at Comcast!

When I bought the internet services from Comcast (now Xfinity) it was because they provided complimentary web space. Now that I've been a member for many years and have built up a large website which has been referenced in thousands of places all over the internet they've decided to discontinue the service, for no valid reason. So they lured me in claiming to provide me with free web space and then when I got so used to the service that I'd never changed they took some of the service away from me without compensating me.

I have never worked with a company in my life that has let me down more than Comcast. I got their service, and without them actually checking to make sure that my service was working, they left. After they left, internet was very weak, and at first I thought maybe it was just a lot of noise on wifi channels, but as time went on it only got worse. Also cable barely worked, and it got to the point where I had called in to get it checked out. After the first visit I was told I needed a rewire, after never having anyone come out with missed appointments, I had to call in myself to schedule something, in which they missed and randomly showed up while I was on work different days. After calling and rescheduling, I had 2 or 3 technicians tell me that I needed a rewire, and every time they would send out another tech who could not do a rewire. I was told a contractor would come out after I had complained multiple times about who they are sending out, and the contractor told me the wiring could not be reran as they run on the outside of the building down 22 floors. I had called in to get the money I had spent after a year of fighting this, and I have been told by multiple supervisors that I should have my service refunded by check, and billing has told me multiple times they will look into it and call me back without ever reaching out to me. I called into Comcast today in which I was hung up on while being "transferred" to someone higher than a supervisor after saying I was going to file a complaint with the Revdex.com. I am absolutely done with the company and the thousands of dollars I have still spent with absolutely no service. I want to cancel the service, but I will never get my money back. They are very disrespectful every time that I call in, because I am sick of reexplaining my situation. They still tell me they need to send someone out to figure out what is going on. I will tell every single person I ever meet that brings up anything about cable or internet to not work with Comcast. I talk with 15 people a day with my job from 16 different states I do business in, and I bring up debts of which cable and internet is mentioned, and I will never forget to tell them my horrible experience with this company. I thought they turned around their customer service, and I regret ever coming back to them. I work in a customer service background and I have never put anything on Revdex.com about any company, until now. I hate this company with a passion, and I wish they would go out of business.

On June 22nd I went online to Comcast's website to sign up for a bundle package (phone, internet & TV) because my original "deal" had expired (no notice was given). Online it offered the HD Preferred program (phone, internet & TV) for $80.98 per month. I selected this offer and completed the check out (I have print screens showing this deal). Later that day I received a voicemail stating that they needed more information in order to process the upgrade. Upon calling Comcast I was notified that they did not offer and would not honor the above promotion, and that such a package would cost me over $120 per month. The person on the phone told me that they would need to transfer me to another department to resolve the issue, upon doing so I received a message that my request had been cancelled (while I was on the phone with the new person). in the End, they reused to meet the price listed on their website.
The issue still stood that I was paying too much for internet, so I was later offered to do internet and tv for 59.98 per month. I agreed to these terms, a box was sent out to me for internet (which was an extra $10 per month), however upon receiving the box I was notified that it would not work unless I ordered a second "HD" box for another $10 per month. I at that time cancelled the upgrade and took the cable device into their local store (West Valley, UT), I was told there that they would give me the discounted internet at the same rate I was paying prior to all of this fiasco; however as I went to pay my bill today I found that I was being charged for a phone modem/device as well as voice data. I was never made aware of such a service, and had not received a voice modem. Talking to the company today, I was told that the person should have informed me of the telephone service and that I would not be refunded the money.
I am canceling my service with this company, but it is important that they are dealt with for their bate and switch tactics and dishonesty.

After looking over my bill I not only see that it went up from $186 to $219 but also that Comcast is now charging me for a service I don't have. I am being charged $10 a month for a voice/data modem rental that I don't have and never had. My guess is once again they are trying to suck more money out of people and hoping to get away with it. In the last year I have had three X! cable boxes replaced because they stop working. Comcast not only is deceptive in billing but also has junk equipment. Stay far away from this company unless you want to constantly take time out of your day to be on the phone with them complaining. I wish I could sue Comcast for illegal billing practices. I'm so mad that once again I have to be on the phone with them. I just got a new cable box last week because it stopped working and now this! Stay away from Comcast do not give them your money.

My complaint has to do with comcast xfinity service a service that is proclained to be the best connectivity best service and fastest internet service. Yet they have more power outages then any other company I have had this us not the first occassion that has happened byt this is a culmination of all the other times I have let it slidejust this past week we have had 3 outages. I work from home and it is so difficult to do so when my internet and telephone goes out at least once dvery 2 or 3 days.. This is veyond ridiculousi left att because of their cable service this is not what I was expecting soneone needs to bring this up to management attention I have paid my bill it has nothing to do with payment but their lack of providing reliable connectivity of service for someone who claims in their add that their connectivity is the best it does not show with their outages.... I want to bring this to anyones attention for people who depend for these services to work it doesnt look good for comcast who falsely advertise about being the better choice and having the best fiber optics connection and phone services..

I've had a number of problems with Comcast in the past. Recently being charged for a cable modem I returned over a year later. The customer service telling me they could only refund 2 month of rental for something they had been charging me for over a year. Most recent my cable service had been disrupted. After a long period of my wife being placed on hold several times over and over and getting no resolve I called them personally. I explained the situation at least 3 times while getting passed from department to department being told how Comcast provides excellent customer service 24 hours a day 7 days a week. And that no one could be there to handle the service interruption until some time the following week. I get bills often for more than owed. Very poor service for the price paid often taking advantage of the customer. Even if it is the only game in town I recommend finding another solution.

I'm currently a customer of Comcast and being trying for months to dispute a old cable bill on my credit report from 2010. I spoken with the collection agency that my account went to and they somehow removed it from my account and noted that it was error in billing/ write off and it was removed from my credit report. It have been off my credit report for a month now. Now a new credit report agency that Comcast sent my account to sent me a letter requesting that I pay the amount in 30 and the account going in collection. I tried again contacting Comcast no can help me. Now, I'm being force to make a payment to remove this negative item off my report.
I don't understand how a company and remove it off your credit report and resend it to another company and place it back on my credit report. I wonder is this illegal for Comcast to do this? I always have a bad experience with this company. I feel the company is truly taking advantage of its customer. I'm truly thinks about tending my service and seeking another cable provider. I'm glad I can make arrange to remove it but this collection agency damage my credit score.

I have been getting marketing calls from Comcast Xfinity repeatedly despite putting myself on their do-not-contact list. This has been going on for months. I am not a Comcast customer, although I had initiated a customer purchase but then cancelled the previous year. These calls come at all hours of the day, and despite my constant complaints to the person on the phone, and repeated assurances that I was being put on a list, and would receive no more calls, I still am getting them.
I do not keep regular hours and am often awoken by these calls, which is very disturbing to me as I'm struggling with sleep issues. I can't afford to turn off the phone as I have family with medical issues.
I consider this harrassment and as there is absolutely no chance that I will now ever become a Comcast customer, it's a waste of their time as well, apart from my frustration and pain.

I tried to report ongoing issues with my Comcast service today. This isn't the 1st time of course! Same issues all 3 services are intermittently going out. This usually is indicating a signal issue as it is many services and not one piece of equipment. I tried to explain this is Jake ( the tech support guy) and he seemed to NOT understand anything I said. I told him not to reset the modem as I already had and once I re-explained 3 times he got it! He refused to help and refused to send a tech out. I asked for a supervisor 3 times and asked for a warm transfer. I shouldn't have to ask 3 times. It was a cold transfer and the supervisor put me on a VERY long hold after a wait of about 15 min to get to him when he deliberately hung upon me and didn't call back!
He had to be convinced to send a tech out before the LONG hold and finally hanging up on me. this is ridiculous and unacceptable!
The supervisor told me this is how Comcast does business now.

I was on hold with technical support for 19 minutes trying to get a signal sent to my box. I called back and spoke with a young man who proceeded to tell me I was yelling at him and told me to suck his [redacted]. I have been on hold 3 times with Comcast main number and can not get a human being to answer to make a complaint. This is the worst company ever.

I have had the worst customer service experience with Comcast. Since the summer, Comcast has been charging us for two packages on top of equipment rental. Our bill is outrageous. We have contacted customer service almost everyday since the summer and all they do is take our complaint, acknowledge the error, and promise to call back. That never happens. We finally contacted their corporate office and it seem like they were going to resolve our issue. They called back informing us that they were processing our complaint and trying to resolve our issue. We were suppose to hear back from them on Tuesday. It is Thursday and still no call or anyone picking up the phone. Comcast has the worse customer service. Unless you are having minor equipment/technical issues, nothing will get fix.

I tried to have Comcast transferred/installed at my new address, which their technicians failed to do on three separate visits. After three weeks without service, I cancelled my account. Weeks later I received a bill from Comcast charging me upwards of $150 for services I never had and an outlet relocation that their technicians never did. After getting this sorted out, I was told that my account balance was $0 and officially closed. However, today a received a letter from a collections agency for charges that were unexplained and after talking to three reps, I still have no idea what they are for, nor will they tell me.
I HIGHLY discourage anyone from using Comcast as their cable/internet provider.

We have bundled cable, phone and internet service (two accounts) with Xfinity; one of which is used for business purposes. Phone and internet service went out unexpectedly yesterday at approx. 11 am, right in the middle of business being conducted. When we called to report, we were advised by automated response that there was a major disruption of service in our area. Two hours later, I called to talk to an agent about when we could expect service to resume and was told there did not know but I would receive a call back. Two hours after that, having not received a call, I called again and was told this time that it was not a disruption in our area but something wrong with our individual modem. No explanation why we received the automated contrary message earlier. Since business was disrupted, I asked for a technician to immediately be sent to resolve the problem. Told late Sunday afternoon was a problem but they would check on it. An hour and 15 minutes later called back stating the earliest would be Tuesday and there was nothing further they could do. Furious at the lack of effort to timely resolve the problem (not to mention the delay caused by the incorrect automated initial response) and understanding of the business consequences (loss of income, etc.). Xfinity advertises quality of service but in the three months since we've had the dual accounts, we have had nothing but problems. Horrible, horrible customer service.

Worst customer service experience I have ever, ever had. I placed an order online a week before we were to move, to set up service. The day before the installation, they called me to say my order was unable to be processed, and transferred me to a representative. First they said the package I wanted was unavailable, then they said the package was available, but that the installation date I wanted wasn't available. After over an hour on the phone, being transferred no less than 6 times to different representatives, none of whom seemed to know what the heck was going on, I eventually was HUNG UP ON before getting anything resolved. A waste of my valuable time. An absolute nightmare, my husband works from home and we need internet immediately. Comcast/Xfinity is the worst business I have ever dealt with in my life.

Horrible horrible horrible! I signed up 3 weeks ago and here is my story. They scheduled me for Dec 15th for services. so I set up Verizon to cancel the same day. The tech comes out and says he can't install because the "tap" isn't hot. My first thought, light a match then. He says construction needs to come out and it will take 24-48hrs to have it hot. I called in and they said the same and rescheduled me for Dec 24th. I called them on the 17th to make sure construction came. They told me someone will call me back in 24-48hrs. No phone call. The 23rd I called again to make sure the "tap" was hot for my installation the next day. He guaranteed me it was hot and my services would be connected the next day. Well the next day comes and the tech comes still not hot. At this point I am irate. I call and they say its scheduled to be turned on Monday the 28th and that construction takes 7-10 days. So I expressed I was lied to then. They then schedule me for a tech Jan 4th. Also said escalation team would call me back in 24-48 hrs. No call. I call Monday the 28th and ask about watching live tv on the ap. The guy says I can't till installed then says he can save me money on my services. I agree with him. He also says we can get a tech to you tomorrow. I say perfect. Tuesday comes no tech. I call they say he set it up for Wednesday morning between 8-12. Naturally I complain that he stated tomorrow. She apologized. Then here comes the fun part. She says my tap is not on yet because construction didn't turn it on Monday like they were supposed to and they are coming Wednesday. I ask what about my appt? She says I don't know, I'll send a message but it's not guaranteed and if they can't install then you have to make another appointment. WHAT!?!?! So now it's 1140 on Wednesday the 30th. No tech no call no nothing. If I am not gonna be installed today I will take my business elsewhere. Surprised I even waited this long. This company does not care and transferred me to probably 4 different employees every time I called without telling me I was being transferred. Surprise start from the beginning with your issue we don't really care. I would not recommend them to an enemy