Comcast Corporation

Comcast sends out their bills sometimes 7 days before they are due. If you ask them about it, they tell you the date that they send them out which is 13 days before they are due. We don't receive the bill until 7 - 10 days before they are due. They always tell us that the PO is holding it up. No other bill comes that late.

We had a random service outage yesterday which no one could explain to me and said someone would come on Tuesday, which I said was not acceptable. So they "rescheduled" for today from 1 to 4pm and someone would call me when they came. No one came and no one called me so I called them today and they said that the appointment had been rescheduled for 10pm tonight, which I again said was unacceptable, not to mention the fact that no one had contacted me to say the appointment had been rescheduled. They then said they had re-scheduled for tomorrow after 5pm. I then had to speak with someone in the retention department about a $30 charge which should not have been on our bill. After talking about our services with that agent, she said the appointment was scheduled for January 28th!!!!! She apparently spoke with her supervisor and had the appointment rescheduled for this Wednesday from 3 to 5 pm. I asked to speak with a supervisor but apparently there is a 24 hour wait time. A supervisor is supposed to be calling me but I won't hold my breath. If I had absolutely another option at all, I would definitely NOT be using this company.

Review: I have been with comcast at the same address for over a year now...every month I am late paying my bill but always pay at least my past due every first of the month. on 11/25/13 I got a letter in the mail that my service will be cut off on 11/30/13 if my past due amount was not at least settled I then called comcast and spoke with customer service that I will be able to pay it on the first which is the day after. He noted my account and assured me that he gave me til the 2nd of dec. then the very next day on the 26th at around 1:30 pm my service was then turned off. I called comcast they would not honor the note and the letter that I have gotten but instead insisted that the only way to get my service back on that day was to pay my past due of 195.49. so I ask again if I get it paid my service will it be instantly on? both customer service and collections continued to tell me yes and also did the supervisor so I sold my soul to get the money and payed it online at around 3 or 3:30 pm then I arrived home around 8:30 and still was not on I called comcast again they told me I have to talk to collections so they could turn it on I could not get thru after going thru 5 reps which 2 customer services rep hung up on me which is very disrepectful I didnt get thru so the 27th I called finally got thru a whole hr later and they began to tell me that they can do it because my account went on hold and that my address is not serviceable which I never went thru and now I have to wait up to 10 business day because they see I made the payment and they have to get it turned on... and the only reason they say they did that was because my balance was to high but every month is is high and I make a payment and if someone review my account before putting me thru this they would see that I am making the payments they way I am doing it till I cant get it caught up im always 15 days late and thats all not 3 months behind just 15 to 19 days lateDesired Settlement: I believe my service should be restored today and if not then give me a credit on my bill 1 for the trouble I have gone thru and the lies that everyone from the company tells me and credit me for the days that I am without my cable internet and phone from the time that I paid the past due amount....I love comcast but I hate the customer service I would consider myself a good paying customer even though I am always late I already pay a late fee and am consistently paying every 1st of the month and no later and I am trying to get it caught up and if comcast cared for there customers they would see that in me thank you

Business

Response:

December 12, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: December 2, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir/Madam:

This letter is in response to the complaint filed by [redacted], received in our office December 2, 2013 regarding a billing concern.

A Comcast representative spoke with **. [redacted] on December 5, 2013 and discussed her concerns. **. [redacted]’s Comcast account was interrupted on November 26, 2013 due to balances owed on two additional disconnected accounts. Upon speaking with **. [redacted], she advised our office she did not previously established the two additional accounts. **. [redacted] provided the necessary information needed to further research her identity theft claim. The two accounts were removed from **. [redacted]’s name and her current Comcast account was restored on December 3, 2013. A credit was applied to **. [redacted]’s Comcast account on December 5, 2013 for the timeframe service was not available. The credit adjustment will be reflected on **. [redacted]’s next billing statement dated December 30, 2013. An apology was provided to **. [redacted] for any inconvenience she experienced in attempting to further address this matter.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

Executive Customer Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Im very satisfied thank you so much

Regards,

Review: On 03/12/2014 I called Comcast to make payment arrangements on my account to avoid disconnection of my services. The arrangements were $150 on 03/21/2014, $50 on 4/4/2014 and the remaining balance on 4/18/2014. On 03/25/2014 at 4:00am my service was disconnected. Due to the time, I was unable to speak with anyone at Comcast at 4:00am. I phoned for the first time at 11:23am EST. I was placed on hold, transferred with notice, placed on hold again, transferred again without notice. I spoke to 5 different reps. No one could provide an explanation, an address for the CEO/President to write a letter, a supervisor to rectify the situation. Each time I tried I was placed on hold for no less than 12 minutes. I was told by 3 different reps there was no supervisor or manager available for me to speak with. I was told by 1 rep the arrangements were noted on 03/12/2014, told by another rep there are no arrangements since October 2013, told by someone else the rep did not enter the payment arrangements when I spoke with them on 03/12/2014. Comcast refused to take responsibility for this error. When asked whose fault this was, an answer was not provided. I spent an entire hour on the phone with Comcast while at work attempting to rectify the problem. I have filed a complaint with the FCC as well.Desired Settlement: I would like an apology from Comcast. I would like them to take responsibility for the rep not putting the payment arrangements in the system like I was told and discipline her accordingly. I would like my $166.97 returned to me. This is the amount I was forced to pay at 4am to get my service restored. I would like an explanation as to why I could not speak with a supervisor/manager, be provided an address to write and complain and why Comcast feels it is alright to treat their customers in such a manner.

Business

Response:

April 8, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: March 25, 2014 Re: [redacted]Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office March 26, 2014 regarding a collection issue. I attempted to contact **. [redacted] several times to discuss her concerns, unfortunately, my attempts were unsuccessful. Our records reflect **. [redacted] contacted a collections representative on March 12, 2014 to schedule a payment arrangement in order to avoid termination of her services. Unfortunately, the representative took the detailed information, but failed to enter into their collections database, which resulted in a disconnection of her services. On March 25, 2014, collections restored **. [redacted] cable, phone, and internet service after speaking with another representative who noted her arrangements to make a payment on March 21, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Cable Communications, LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: COMCAST unauthorized early disconnection of service:I called COMCAST on 10 April 2014 and requested a internet service shut-off for 17 April, confirming three times the shut-off date with the agent. 30 minutes later the internet was turned off. I called COMCAST back - customer service rep stated that the agent must have misunderstood and put the cancelation order in by mistake. She also stated that there was an additional work order in for a hard disconnect on the 17th? Rep also stated that I 'shouldn't' be billed for service between the 10th and 17th. Due to the unscheduled early shut-off, please ensure that billing end date is 10 April 2014.Desired Settlement: Due to the unscheduled early shut-off, please ensure that billing end date is 10 April 2014

Business

Response:

May 1, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: April 11, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office April 14, 2014 regarding a service disconnection request. I spoke to **. [redacted] on April 14, 2014 and reviewed her request to disconnect her Comcast services. Our records indicate **. [redacted] called into our customer service office on April 10, 2014 and requested that the internet only service to stop effective April 17, 2014, unfortunately, the representative entered the incorrect termination of service to her account causing the service to shut off on April 10, 2014. On April 14th, **. [redacted] informed me that she no longer wants to restore her internet service through April 17, 2014 and wanted the billing to stop immediately. I explained to **. [redacted] that I corrected her account and backdated the final balance to her original disconnected date of April 10, 2014. I informed the customer that there is no balance due on her account. **. [redacted] stated she is satisfied with the resolution. I apologized for the inconvenience and frustration we caused her. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Cable Communications, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: This is the second time I have filed a complaint for the same problem with this company. I own my modem and they keep trying to charge me a modem rental fee. I called them numerous times before filing last complaint and had it "taken care of" and then two months later I would get a letter saying that they noticed I wasn't being charged a modem rental fee and that would be added to my bill from then on. I filed my last complaint in February, heard back from comcast that the situation was resolved and should not be a problem anymore, and then in April, I received another letter telling me I was about to start being charged for a monthly modem rental fee.Desired Settlement: Billing adjustment and they also apparently need a better system for flagging accounts for their customers that own their own modem. This has happened several times!

Business

Response:

June 18, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: May 29, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office on May 29, 2014 regarding Comcast service. I spoke to **. [redacted] to discuss her concerns on June 4, 2014. On August 23, 2013 our Revenue Assurance group added a monthly modem rental charge in error to **. [redacted]’s account with an effective date on October 4, 2013. On August 30, 2013 the charge was removed with an effective date of August 20, 2013 generating a credit prorate which appeared on the September 21, 2013 billing statement. January 7, 2014 Revenue Assurance added the monthly rental charge back to the account with an effective date of February 2, 2014. On January 27, 2014 the charge was removed with an effective date of January 27, 2014 generating a credit prorate which appeared on the February 21, 2014 billing statement. The charge was added again by Revenue Assurance on April 17, 2014 with a June 4, 2014 effective date. On June 3, 2014 the modem status was corrected by our warehouse and the charge was removed with an effective date of June 4, 2014. A credit prorate was generated and will appear on the June 21, 2014 billing statement. I apologized for any inconvenience this may have caused. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was assured this would not happen again. If it does, I will go to the local comcast office in person.

Regards,

Review: The written contract, received 8-2013, stated a cost of $99.99/month for 24 months.It was signed by their representative.A summary of the contract terms was sent to me in 8/2013. The summary did not match the contract I had, and I spent weeks on the telephone with various Comcast representatives and forwarded copies of the agreement I had, trying to straighten out the errors in the summary. The final solution in 10/2013 was that I was to call customer service in 8/2014 and remind them about the correct terms of the original contract so they could make the necessary adjustments on their end. This was because (as explained to me by their customer solutions dept) their computer would not accept a change that far in advance and could not do more than a yearly contract correction with their software. On Friday, August 15, 2014 I received my monthly bill, which did not conform to the contract amount. I called Comcast, spoke with various customer service representatives, as well as their customer solutions department. All agreed that I had called a year ago (in computer) but they said that my contract was invalid and the new price was my only option. I intend to continue paying the amount specified in my contract. I consider Comcast's actions to be a classic Bait-and-Switch tactic,if not Fraud.Desired Settlement: All I am asking is for Comcast to honor their original contract and keep my monthly charge at $99.99 for the next year.

Business

Response:

September 19, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: August 25, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office August 25, 2014 in regard to receiving promotional rates. I corresponded via e-mail with [redacted] September 2, 2014 informing him a twelve month promotional rate for DVR service, the modem rental fee and the additional high definition converter box has been applied to their account effective September 2, 2014. At the conclusion of the promotion, standard retail rates will apply. [redacted] was advised a deferred credit was also applied to the account to offset the increase in the bill for the next twelve months. The deferred credit will appear on the billing statements from September 11, 2014 through July 11, 2015. I apologized to [redacted] for the difficulty he experienced in attempting to resolve his billing concerns. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted]. Regards, Vanessa N[redacted] Comcast Corporate Liaison

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I work for a company that uses Comcast for most all of our accounts. Every time I have an issue, which is every month, I call to get the issue fixed (some issues are continuous) and their customer service department is THE WORST. They hang up on you, they transfer you to the automated system instead of putting you on hold. I have been trying to get an account discounted for 4 months now. They keep losing the discount forms I have been turning and and they keep billing me for this account. Best part is the reason I am disconnecting the account is because we have new Comcast service at that address. I am not a lawyer, but I am pretty sure it is illegal to bill me twice for the same services at the same address. They don't seem to care, I have called and explain the situation numerous times over the last few times and it is still an ongoing issue. They are also not friendly and super uneducated about everything Comcast. I would rather saw my arm off then call their business or residential customer service again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I was a customer of Comcast. I over paid them by accident before I closed my account with them since I was moving to another state. They told me they would send me a check with the balance they owed me. It has been 4 months and a check still has not been sent after I called them several times. They told me that I need to order a cable box and return it before I can get my refund.

We have had an ongoing issue with our COMCAST internet but was led to believe that the wireless modem was the issue in the slow speeds from our bedroom. We started calling technical support in where we were told that our band width was set to that of an ECONOMY service when we have been paying for the plus service (50 MBPS). The tech then said he made the change for me to get the proper bandwidth (which this would be the third tech to review the account, the first never updated the notes and the other didn't seem to be knowledgeable at all). The tech then later diagnosed my router as being faulty (which was leased from Comcast) and that we need to get the new router which I did and had to wait for a tech to come street side to put in the filter for the proper internet speeds.
I was then sent to the customer service line to ask for credit on my account for not getting the service that I was paying for (A credit for a faulty router that seemed to completely fail for two months and the difference in the Economy speed internet v. the 50 MBPS internet) The man said he would give me a credit for $40.00 because I didn't call about the wrong service earlier. I was shocked that this representative did not have the integrity to address the fact being used frequently or not I was not given the proper internet speed this entire time and to check the notes again because he claimed I was always set up properly. The notes DID NOT reflect anything except for the bad router and the representative completely failed to be true to the call - I asked for a manager. A man by the name of Otis got on the phone as the manager and refused the last name and he told me nothing in the notes have ever shown I was not at 50 MBPS (Although the tech told me that it was) and he would refund me $20.00 (Which he didn't). I told him that the last rep offered me $40 and now he was telling me $20.00; at this point in time I felt that as a slap in the faced the demeaning. I told the manager that I was just offered $40.00 and the mangers reply and I quote was "The last rep was being generous and I'm only going to offer a $20.00 refund". This type of customer service is appalling and working as a supervisor myself at a call center myself any manager that spoke this way to anyone this way would be stripped of his role and suspended.
We replaced our router and had to wait (Although I was assured there would be no wait time) for a tech to come to the front of the house to add the proper services to our line (why was this necessary if I was always set up right? Another reason I have lost faith in the customer service department).
Again this treatment and lack of integrity from the Comcast customer service department is disappointing and I do wish this to be addressed.
Thank you,
N[redacted] K[redacted]
7[redacted]772

The worst customer service I have ever experienced.
We moved to s new address, called a week in advance, the house previously had Comcast.
23 (twenty three) phone calls later, over 11 hours on the phone.
We were stood up by techs twice, one showed up and said he couldn't do anything and left. The next one showed up and said no problem, but the work order had the wrong address so he left.
After being stood up the last time Comcast told us a week before someone could come out.
Did I mention every phone conversation was like starting from scratch.
Hands down the worst company I have ever dealt with in any capacity..,. I'd rather spend s day at the dmv.

Hello I a currently a customer with Comcast and have now been without service for 12 days. Their line connected to my house somehow melted in a storm we had on saturday. I was concerned for the safety of the matter so I called to inform them about it. I was told they would sent out a technician the following Wednesday so I was satisfied and hung up. Monday night I get home from work and have a note on my door stating that I had missed a scheduled appt. I called in question to it and they transferred me to multiple lines. Finally they rescheduled again for Wednesday. Noone shows up to the appt. I call again and get shuffled around to be rescheduled to Friday. Again Noone shows up for the appt. I call again and they tell me they don't know why. I was out in hold and hung up on. I called back immediately and at this point I am very irritated and told them I wanted to disconnect my service and go elsewhere and I was told I could not because that department was closed. Now this is almost 2 weeks later and I have still had Noone out and still do not have service. I called again today and was told my issue was on a rush ticket and someone will be out today. Again Noone has showed up. I've never had such horrible customer service. They should be ashamed because I am a great customer. I pay $140 a month and should be valued for that. I hope people see this and it doesn't happen to them.

Comcast has just implemented 2 additional fees that are mandatory to all subscribers. A $3.25 Broadcast fee and a $1 regional sports fee. This company continues to just take advantage of people (rape is a better word) because they know that people are at their mercy if they want TV and internet service. I feel it also hurts people as well because some people can just barely pay for the services. For 1 million subscribers that's an additional 4.25 million dollars a month extra they are making. Its worse than a scam.

In February of 2015, I entered a two year contract for cable and internet for $69.99/month, not including fees and taxes. Including fees, this comes to just over $81.00/month.
In the six months since beginning this contract, I have had major issues with retaining the promised internet speed. The contract was set up for 55mbps but I have only been able to achieve 12-15mbps, even with a new computer. Not being able to fix this problem after repeated calls to customer service, Comcast promised to send a technician to my house to fix the connection issue, free of charge, which I happily accepted. The technician came and temporarily fixed the issue, but when I got my bill, Comcast had ended up charging me $70.00 for the visit.
I called customer service to figure out what had gone wrong and why they had guaranteed a free technician visit but had not followed through. After being forced through three customer service representatives, I finally resolved the issue and was not charged for that service. This did however go onto my record.
Since then, my internet has returned to its slow speed of 12-15mbps. I gave up trying to explain my problem to customer service - they repeatedly told me the issue was on my end.
Last week, I went to pay my bill and noticed that on my invoice, I was being billed for the incorrect amount. I recently bought my own modem and returned theirs because I did not want to pay the $10.00/month rental fee and internet still wasn't working on my new computer.
In the local store, the customer service rep was rude when I explained my issue: being charged for the modem rental and continually not being able to get a higher speed of internet (that I am paying for...). I decided to opt for the $5.00/month extra fee of 105mbps speed, in the hopes of finally being able to use my internet. With that extra charge added ($5.00) but the modem rental fee taken off ($10.00), my bill was still $5.00 higher that it normally is at $81.00.
Being frustrated with this service, I inquired as to how much my cancelation fee would be if I were to opt out of cable and only continue with internet. The lady quoted me at an $80.00 cancelation fee. I decided to tough it out for a little while longer and only change my billing to include the extra speed of internet. When I got home, I found out that the lady had disconnected my cable. The store was closed by then, so I once again called customer service to try to fix the issue over the phone.
The rep was not able to get my cable back on, so she promised me that she would send out a technician at no charge to fix the cable, because it had been their mistake in turning it off prematurely. I specifically asked her to write in her notes that this technician visit would be free, because of the trouble we had earlier with technician charges.
This tech came the next day and reconnected the cable. We were once again charged with the $70.00 fee, even though we were guaranteed that this would be a free service. Customer Service gave me the option of purchasing their "new technician plan", in which there is a five dollar fee each month for guaranteed unlimited technician visits for the remainder of my contract. I refused the offer, and started to get upset. After almost an hour of continually refusing their "offer" and trying to negotiate other options, they finally gave me the option of paying half of the technician fee of $35.00. This was the best they would do.
This is absolutely ridiculous. Comcast should not have told me they would not charge me for technician visits to fix mistakes from their end, if they are not going to live up to their promises. I am sick thinking about the rest of the 18 months left on my contract.
I will never recommend Comcast to anyone and am embarrassed for Comcast that they offer such unsatisfactory service and solutions for their issues. Thank you for wasting my time and taking more than your share of my hard earned money.

Comcast cannot get my billing correct. From the very first bill I have signed up for, to my most recent one there has been problems 4 out of 6 times.

was calling to fix my services that was ordered but not recieved was told I sounded like a guy by the rep Jessica id# 94c even though I was able to provide all the correct information she said I didnt sound like a female and wouldnt help me

Comcast is a joke. Especially their customer service. I've been yanked around, charged more than I'm supposed to have been, services hardly ever worked and when I try to get it resolved, it's a joke. The customer service are the rudest, most unprofessional people I've ever dealt with. I've never had anyone helpful.
I attempted to start my services in my apt building a year ago. They said they don't offer services in my area though there was a Comcast building a few blocks away AND I have multiple XFINITY signals showing up. Finally, they figured out it was a computer issue, and fixed it three weeks later after having to escalate 7 times. Finally got services. They charged me for a security deposit they told me I wouldn't have. Go figure. My rented cable box stopped working 6 months ago, and they refuse to stop charging me for it or replace or repair it. But still charge me for it. I'm about to cancel my services for good.

Received an email that my account has been compromised, and I needed to change my password. Contacted Comcast about this, one business day to respond they say, but it took a week and was unable to reach them by phone. Then they leave an email that they tried to contact me about this issue, but it was a number and area code I did not recognize which they mentioned in an email. Definitely not my phone number. How about paying attention to whose number you call, and maybe get better security. I researched online and found that this is not the first time they've had security issues. Might give F[redacted] a try:(

When I called comcast to get services spoke with a rep name Bien, she offer me digital starter with 9 months of HBO and Showtime for free, HD box free, cable box free, and internet blast for $84.98 for one year moderm included in price, I didnt believed her at first because these comcast employees will tell you anything to get you the service and changes their mind on the deals they gave you, I asked Bien to speak with someone else to double verify what she offered me, she put a male on the phone he introduce himself as Bernard and he said here's my employee ID 8109516 if any problem he can help verify the deals rep Bien offered me.
Now I want in vacation, came after the bill was due and check my account they charges $197.80, I called on friday 12/11/2015 to verify all the charges the rep I spoke with she told there's no record of the deals I said rep BIEN offered me and the employee ID Bernard gave me its not a correct employee ID, that's scary you giving people your info and they not real, i'm about to report comcast to Revdex.com to show how COMCAST COMPANY IS A FRAUD, NONE OF THE EMPLOYEE AT COMCAST ON THE SAME PAGE, I canceled my service on 12/11/2015. feel sorry for comcast may be the corporate make their employee like that lying to sale services or may the employees dont get any training.

I called in November 2,2015 to start service to get the X1 double play with cable tv and internet I received the x1 cable box never revived the internet box called in every week still no box finally called in December to cancel the internet was told I have to pay the etf for the internet and was charge twice for the double play received a 400'dollar bill I called in again still not help two tickets was open on the account bt NOONE CALLED ABOUT IT AND THE BILL IS STILL 400 dollars I refuse to pay the bill because for one 30 days money back guarantee which was a lie I've never had such poor service before