Comcast Corporation

For 3 weeks I being trying to get my service working, two techs had come to my house telling me they couldn't do anything for me I needed a new appointment, my last appointment was reschedueled with out me knowing, had complaint to every supervisor, customer service people and they only thing I had gotten from them are apologies and promises that someone will contact me with a solution, I have being their customer for 7 years and pay $350.00 a month I had issues before and had to wait at least a week to be resolved but this time no one has done right by me.

watch they sent me a modem then I called to activate it and they told me they cant do it

Unfortunately, Chicago is an area with (mostly) only Comcast. Thus, the reason I have been STUCK with Comcast for almost 5 years. I have never been more disgusted, disappointed, and offended than I have been with Comcast. There are some incompetent, RUDE, OFFENSIVE employees and almost nonexistent customer service. Since the beginning I have had nothing but problems with the quality of service; my internet was always down, the WiFi was often slow. Comcast's response to my MANY calls/complaints was "all I can do is send a tech out there to look at it" or "let me send a refresh signal." The tech stated nothing was wrong when they came out TWICE and the refresh signals revealed no improvement. Okay, this I can deal with, although it's upsetting that we're paying so much for service that is far below a sub-standard level.
What I CANNOT deal with is the turmoil I went through when I moved back in May 2015. The advertisements convey this sense of ease and simplicity when moving, however, that is far from the truth. I've been wanting to cancel Comcast for the longest time, and decided that I would indeed cancel when I finally moved. However, the Comcast agent suggested that I should wait until October (2015) since my contract I have with them ends then and I wont be charged termination fees. Regrettably, I agreed to have my services transferred to my new place. Fast forward to September (2015) I receive a COLLECTIONS NOTICE for $160.00 for unpaid termination fees. WHY AM I BEING CHARGED TERMINATION FEES IF I SIMPLY TRANSFERRED MY SERVICES? Not to mention, I was not even aware of these fees. Comcast did not inform me through any outlet of communication about this. Not through email, my Comcast e-bill or postal mail. I found out when I received a notice from a 3rd party collection agency. I was in utter shock upon this discovery, simply because I have been a loyal, punctual costumer of Comcast for 5 years; I never missed or was late on my monthly payments. This company doesn't even have the competence to use the appropriate outlets to inform your costumers of this??! This is not even the worst part, why am I even receiving this notice when all I did was move, I did not change my service.
It took me almost 2 months to get this issue resolved after speaking with more than 8 Comcast representatives. During this time frame I continually received these notices, afraid that this would affect my credit score. While this issue should have been resolved the first time I spoke with someone, it did not. Instead, one of the Comcast representatives submitted a "ticket" under someone's account that WAS NOT MINE. Thus, explaining why I kept receiving collection notices from this 3rd party. WHY are mistakes like this occurring?! I'm being promised that this issue has been resolved when it actually hasn't! Finally, around 2 months and after countless of hours lost on the phone speaking to countless rude and impatient representatives, the "ticket" was processed and "accepted" so that huge mess actually got resolved; although it should have never occurred.
Fast forwarding to October (2015) I decide to officially cancel Comcast. I'm under the impression that my contract from my previous residence is expiring and I won't be charged termination fees << this was conveyed to me by a COMCAST REPRESENTATIVE back in May when I initially wanted to cancel since I was moving; hence the ONLY reason I stayed with Comcast when I moved. When I called to cancel, I was told that I would be CHARGED TERMINATION FEES since my contract was renewed in May (2015). WHAT? The only reason I've remained with Comcast is because I was waiting out my contract and didn't want to pay termination fees. It was at this moment I realized Comcast is such a deceptive and scamming company. They have no shame about lying to customers. I was not informed that this would occur, nor was my approval requested; apparently the representative stated that any contract you have renews when you move. IS THIS A JOKE? THIS NEEDS TO BE AMENDED. Feeling defeated, I asked to speak to a supervisor or manager so I can cancel and have my termination fees waived. NO, instead I am told that I cannot be connected to a supervisor and that a request could be put in so one could call me back within 24 to 48 hours. Did a supervisor call me back? NO. I call Comcast AGAIN after waiting a week; infuriated at their inefficiency and horrible costumer service, I informed the Comcast representative what occurred she replies "well that's impossible, I've never heard of a supervisor not calling back, that doesn't happen." OKAY LADY, are you implying that I'm lying? Once again, I request to speak to a manager and was told the same prompt. I put in a SECOND request to have a supervisor call me back to cancel my services etc. and NO ONE has called me back.
At this point it has taken me a month, ONE MONTH to cancel Comcast and I can't even do that! It is now November (2015), and I am completely frustrated and disappointed in this company. Moreover, I don't even care about the termination fees, I just want to sever ties with Comcast. I called Comcast and asked the Comcast representative to cancel and disconnect all my services with Comcast, she informs me that my termination fees would be $190.00. Unbelievable! I asked her if we could could put in a request to waive all or some of my termination fees, as this was not my fault due to Comcast's negligence and dishonesty. She sighs, as if I was causing her a burden or something and responded "sure."
It is November and I have finally canceled everything with Comcast and am waiting to find out about the possible waiver for the ridiculous termination fees. I was informed that an email would get sent to me about the cancellation of my services, and of course, I've received NOTHING. Comcast is by far one of the worst companies in the world. No company combines a single-minded greed with a blithe disregard for customers quite like Comcast. I'm sure my relationship with Comcast is not quite finished, because it apparently never is.

I am writing to you today because I called Comcast to resolve a payment matter for a friend whose name on the account is Kotye Bennette. I was on hold for 15 minutes before a representative came on the line. The man I spoke with asked for all of the information to look up the account and I had given him all information and gave him the reason for my call. He then stated that he would need to place me on hold to review my account. He did not place me on hold, did not mute his microphone and proceeded to answer his personal phone instead of doing his job. I could hear his entire conversation. After a few minutes I said hello? trying to get his attention. he then proceeded to tell the person he was speaking with that he was going to "beat this [redacted] members [redacted]" just like that. I know all calls are recorded and I want this matter looked into and this person fired! This is a lot of the reasoning why this company keeps losing members. Please look into this matter it would be greatly appreciated!! Thankyou

Once again I must complain about the customer service received from Comcast/Xfinity.
My husband and I recently changed our service plan to reduce our expenses (previously Internet + Cable w/ HD package) to a plan with only internet, HBO and basic TV channels.
As part of the package we were given a free cable box so that we could watch basic cable.
Initially our service seemed to have changed as desired, however we quickly ran into some issues when our HBO service stopped working. After reviewing our account online, it seemed as if we were not in fact signed up for the package that we requested.
This issue was resolved fairly quickly and that aspect seems to be working fine now (hopefully it stays that way).
We however also decided to inquire about getting another cable box (so that we could have one in the bedroom and one in the living room). We inquired (at the same time that we called regarding the HBO issue) whether or not that was an option and if it was free (because we are very aware of unnecessarily equipment rental fees), to which we were told that it could be provided for free.
We later went to the store to pick up a cable box, and once again asked (to double check) whether or not there was any rental free, and again were told by the individual working that there would be no charge.
All that said, of course (as I'm sure you have guessed) we notice a 9.95$ increase on our most recent bill. After reviewing this bill we notice a rental fee for the equipment that we were told was free of charge. When contacting Comcast's customer service we were told that there is nothing they can do. This is extremely frustrating, since we bother to ask whether or not there was a rental fee just to find out that what we were told isn't true. Where is the accountability for those who told us there was no rental fee? Why are we, the customer, stuck dealing with these issues? We need to go out of our way to return equipment? Or spend more of our time on the phone with Comcast's less than useful customer support to resolve a problem that shouldn't even be there in the first place? What am I even paying for in the first place? Do I have the option to buy this equipment instead of renting it? I don't want to pay 120$ a year for some basic equipment needed to use your service, which I will later need to return once I discontinue the service (after having paid more than the full price of a brand new cable box no doubt).

My bill went from $84 to $230 in 30 days, I disconnected the service which I had no contract for and my bill went from $84 to $230 even after returning the equipment. When I called to ask about my bill I spoke to 3 different people I kept asking the same question " why is the bill this high I disconnected the service and returned the equipment" their answer was " I explained to you that this is from the the days of service that you had" (26 days) not even 30 days of service. They hunged up on me several times and when I asked to speak to a supervisor or manager I was told they don't have any complaints department that takes care of costumer that want to complaint. I regret ever getting involved with them. Their costumer service was my #1 reason for terminating the service. They have no costumer service Etiquette to take care of the people who are making them have a job. Worst experience!!!!

Comcast has no integrity in the promises they make to customers.
In a last ditch effort to keep me as a client, I was quoted a monthly rate of $29.77/month awhile back. Instead, Comcast begins billing me at about $50/month.
Quite a discrepancy between words and bills....
Since they refuse to honor their offering and bill me at the promised rate, I continued to leave my monthly automated payment at the $29/mo rate....
This situation continued for almost a year. I didn't want to have to speak to yet another individual at Comcast with an IQ below 50 and had absolutely no faith in their ability to honor commitments. And Comcast never reached out to comment about the "accuring" amount that hasn't been (according to them) paid.
Today, randomly, I get a call that Comcast may shut down my service "at any moment" (right now, tomorrow, next week, or next year) because there is an outstanding amount due. An amount that is based entirely on their error (or lack of integrity, however you see it).
Needless to say, I'm on the market for a new service provider, and would have switched sooner if I hadn't had an even worse experience with AT&T billing mistakes before.

I have been a Xfinity / comcast customer since June of 2014 and we recently moved from Alsip to Montgomery and we haven't been at our new home for even two weeks, and we have spent over 7 hours on the phone with Comcast.
Originally they told me to bring the boxes and cables with me to our new home as they verified their was an existing cable line at the house. All I needed to do was connect and call.
When I called they told me my package wasn't able to be transferred, therefore, I needed to open a new account with less channels and 40 more a month. We called and complained three times with no help, and then we finally reached a manager and they reinstated the original contract from our previous location.
Then we were having issues connecting the cable in two bedrooms, and we were on hold for over 45 mins., then they were unable to assist us. During this time we asked to have two new boxes sent as the other boxes don't provide a guide. They ensured this will not be an additional cost, and the boxes would be sent out. A week later still no boxes, so we called today, and spoke to 4 people and a managers, and were on the phone for over an hour.
In addition, they indicated a tech person would need to come to check the cable line in the bedroom and we requested it be scheduled for 12/30, then they scheduled it for 12/29. We needed to call and reschedule and confirm the boxes were being shipped, with no charge.
They confirmed the boxes weren't shipped and they were going to charge us for the tech to come out as well.
This has been one issue after another and we still don't have connection, and their customer service continues to send us to tech assistance when we asked for billing.
This is the worst customer service assistance and very poor delivery of a satisfactory product.
I am very disappointed in all of our interactions with Xfinity / Comcast in the last week and a half.
Thanks,
K[redacted] J[redacted]

Xfinity has the worst customer service I have ever experience with a business. On December 29, my services which included cable, internet, and phone abruptly stopped and this was not due to non payment. I called the customer service to resolved this issue which was not handled. I was told that a tech could come to my home on January 4. I felt this time was to far away due to all services being out and having family members to entertain with no entertainment. I stressed the importance of my services being fixed at a earlier time. They gave me the complete run around sending me to different departments (which no one help) to telling me someone would call which no one did. So now its Monday, and the tech who is suppose to fix my problem is late. My appointment time was between 10 am- 12 pm. I have other things to do today and no I'm forced to stay at home and wait. I have not got any phone call saying the tech is going to be late. Xfinity has not tried to help me or make this process a smooth one. I'm highly disappointed.

They are a very poor company and with no ability to correct problems with the service they charge so much for. After hours on the phone with their reps. and standing in a line for over an hour, because they would not send a service tech to repair the service that they could not fix from there computer without a charge. Even their service rep that was here in Nov. said they could not fix it right with out putting a hold new system, and had no plans to do that.

The worst customer service of any company. No phone working for months. Technician arrives, cannot fix, they charge $70 for the visit (and it was never advertised before, during or after the visit of this charge). just shows up on the bill. when calling to report the bill and that issue still not fixed over a month later, they say we can setup a technician visit for $50 this time. The technician was supposed to come back and never called or showed up. The company is truly gouging customers and has no way to properly resolve issues.

Review: As of 12-9-2013 I became unable to logon to my Comcast Residential Account online. I was attempting to logon and pay my bill and it would not accept my username and password. I attempted to reset my password and it indicated that the username I have always used for my account no longer existed. I attempted to create a new username for my account and was informed that could not be done. I then used the "Chat with a Representative" option on the website. I was transferred 4 times over an hour and a half and ended up getting a ticket created to escalate the issue to resolve it. I have never received any follow up from Comcast and every time I contact them I am told "someone is working on it" and they can give me now more information. I have wasted many many hours now holding on the phone and telling each new person with whom I speak the whole sordid tale over and over again.Desired Settlement: I just want to be able to logon to my account.

Consumer

Response:

---------- Forwarded message ----------

Review: Never got service but keeps getting bills

I scheduled Comcast internet service in Feb and their installation technician visited and told me that the cable signal to my house is too weak so I can not get the service. So I did not have Comcast internet service ever but started to get bills. I called many many times, basically each time I was either transferred among departments or got dropped calls. Once Comcast even sent out a second tech team to check the problem in March but could not solve it. I just keep getting bills. I called to close my account but was transferred to tech department again, then offered another tech visit. So eventually, problems never got solved and my time was totally wasted. Such poor custom service from Comcast is definitely very unique.Desired Settlement: Please cancel my bill and close my account. I want nothing to do with Comcast anymore.

Business

Response:

April 22, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: April 4, 2014 Re: [redacted]. [redacted] Dear Sir/Madam: This letter is in response to the complaint filed by [redacted], received in our office April 7, 2014 regarding a billing concern. A Comcast representative spoke with **. [redacted] on April 13, 2014 and discussed his concerns. Our records reflect the technician was not able to complete the installation of service appointment on February 22, 2014. However, the account was activated in error and billing statements were generated. Upon notification of this matter, the Comcast account was disconnected and all charges were backdated to February 22, 2014. An apology was provided to **. [redacted] for any inconvenience he experienced while attempting to further discuss this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Executive Customer Care Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On or about 03/01/14 I was contacted via my cell phone from comcast. Due to the ever changing "specials" the person was calling to tell me that my plan was going to go up significantly. She stated she had a great promo that she could offer me, otherwise my rate was going up. She failed to tell me that she was going to upgrade me to include home phone service of which I do not want or need. So when I was sent to a third party for confirmation it continuesly asked me if some number was my phone, as I said no a person came on the line and stated that they couldn't verify me so no changes would be made.

However the billing amount was raised without me recieving the services.

Now I have been calling to get credit towards the current bill and I keep getting the run around and transferrred to different people.

The person on the phone I spoke with Jamie refused to give her last name, when I asked to speak to a supervisor I was told she was out to lunch and they would have her call me however they didn't know when that would be. They said her name was [redacted] however they refused to give me her last name also.

When I again asked what my new monthly bill would be I was told $130 something however I have an email stating the new bill would be approx $115.00Desired Settlement: A phone call by a person who can understand the situation and credit my account.

Business

Response:

April 11, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: April 2, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office April 3, 2014 in regard to a billing explanation request. I spoke with **. [redacted] on April 3, 2014 and confirmed phone service was not applied to her account. In addition, I advised when her Double Play promotion for cable and internet was applied on March 26, 2014 the full prorated amount was not adjusted. I apologized for the inconvenience and advised a credit was applied on April 3, 2014 and will reflect on her April 11, 2014 billing statement. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Executive Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We have been having issues with our Comcast service for a couple of months. I’m talking our internet AND the customer service reps. About the beginning of May, our internet started going out for hours at a time. It seemed to happen only in the evenings, sometime between 4 and 9 pm. Interesting, as that was the time we’d use it the most. It was always on in the mornings as we’re getting ready for work, and when we needed to log in from elsewhere, it was working during the day. It only went down in the evenings. We called Comcast when this happened, and after two weeks of calling every other day and spending 1-3 hours on the phone with them, buying and installing a new modem (and calling Comcasts to switch our system to the new modem) we were finally able to talk them into sending out a technician. For the inconvenience and not being able to use the service we paid for, we were given $15 off our bill. When the technician came out, he noticed that Comcast was sending three different internet signals to our house. WHAT?! I mean, we weren’t paying for them, so that is nice, but how come the multiple people we’d called in technical support over the past two weeks hadn’t been able to notice that? Also, they had THREE modems attached to our account. The original Comcast modem that we returned within two months of getting our system three years ago, and the one we had replaced with the new one just days ago. Anyway, he got that taken care of and the internet came back up, so we thought we were good to go. Apparently, though, that was just coincidental timing, as the very next evening the internet went out. And the next one. We got through to Comcast and set another appointment for Wednesday, 4-6, and were given a discount of $50 off our next bill. Now, my girlfriend and I work during the day, and I had to take off work early to make sure we would have someone at our house for the appointment as that was their latest available. I also had to decline an evening job I was offered. All told, we missed out on 250-300 that we could have had for that evening. At 6:30, I called Comcast to find out why our technician hadn’t showed up yet. About 7:15 I got through to someone who told me the technician went to our house at Unit C and was told that it was the wrong address. Well, yes, that is the wrong address. We are in a house, not a unit, why didn’t he call us? Apparently, he tried, but the number that was listed for him to call was the old number that we had requested be removed from our account three separate times, INCLUDING from the person who set up the appointment. So, I spent another 2 hours on the phone getting approval for an appointment today from 5:30-7. I also received a guarantee that we would have two months free service for the missing hours of work. We received an email stating our appointment was from 2-4. I called Comcast this morning, and asked what happened to our 5:30-7 appointment? The lady I spoke with said there is no record of us having a 5:30 appointment, and that it isn’t possible to set one as that is outside the technician schedule. I told her that the previous day, the person I spoke with said she contacted the technician lead and was approved for this appointment. The lady said no, that never happened, but she’d request it and they’ll call us to let us know if they can make it. I requested a transfer to billing, and the first person I spoke with said there was no record of me getting two months free, and that it isn’t possible to get it. I spoke with her supervisor who said the same thing. When I asked to speak with her boss, she said I’d have to get a call back in 3-5 days. While she was setting that up, she apparently found notes that said I requested 2 months free and was denied, three days ago. I told her that was incorrect, there was no mention from me about the two months off until yesterday, and just a few minutes ago she had told me there was no record anywhere of the 2 months free request, so how did this note suddenly appear? I would love to leave Comcast, unfortunately there is no other service provider in my area that does even close to the speeds. Seeing as how most evenings we don’t have internet at all, though, maybe that is a moot point and we’ll just cancel anyway.Desired Settlement: The two months free we were promised.

Business

Response:

July 13, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 20, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office on June 20, 2014 referencing service issues and a billing adjustment. On July 9, 2014, I communicated with **. [redacted] via e mail in regard to his concerns. I was able to verify that on June 22, 2014; a service call was completed in which the technician adjusted the signal. **. [redacted] verified that his internet service issues were repaired and are working to his satisfaction. An adjustment was applied to **. [redacted]’s account on July 9, 2014 for service outages. The adjustment will appear on their next billing statement, which will be issued on August 2, 2014. I apologized to **. [redacted] for the frustration and inconvenience he experienced as a result of this matter and assured him that feedback regarding his experience would be sent to management for review and coaching purposes. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted]. Regards, [redacted].Comcast – West DivisionExecutive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My cable bill for June is 442.00, The cable company states that I called to cancel my phone service with them in May. I did not call to cancel this service. I have automatic billing on this account from my checking account. The mone has been taken out of my account. I spoke with someome at Comcast tonight, they did not give me their name. They refused to correct the charge. They stated that I did call and make changes. I DID NOT!!!Desired Settlement: Corredt the overcharge, continue service at the agreed rate.

Business

Response:

July 15, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: June 26, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office June 27, 2014 regarding a billing issue. On June 30, 2014, I spoke with **. [redacted] in regard to her concerns. A credit has been applied to her account on June 30, 2014 to waive the early termination fees that were billed to her account when the package was change. Our records indicate that we received a request from another phone provider to port the telephone number to them which is why the package was changed. I have confirmed her previous service package of the HD Preferred Triple Play and promotional rate was applied back to her account on June 30, 2014. The credit and package corrections will appear on the next billing statement, which will be issued on July 2, 2014. I apologized to **. [redacted] for any inconvenience and frustration she may have experienced while trying to get her concerns addressed; feedback has been provided to management for further review. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext [redacted]. Regards, [redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On May 15, 2014 we moved from a house to an apartment. Since that date until today, June 22, 2014, we have made a total of 54 phone calls speaking to 128 comcast employees for various problems we have had. This is a TRUE number. We would be switched on some calls to 8 different people, be hung up on, etc. Also we had 5 appointments where noone ever showed up only for us to call and find out that comcast had moved our appointment to another date & time and comcast never called about this issue. We had to call ourselves and find out what was going on. I help take care of my 78 year old mother and each time made arrangements for the appointment and comcast just did not show up! BUT what makes me the most upset is all the lies they tell you when you talk to them. When I called to set up the move...the customer service rep told me these very words......"since you have been such a since good and longstanding customer, since you are moving to a new address, I can treat you like a new customer. I will give you the great $99.99 package that includes your internet, phone, extended cable with free [redacted] and [redacted]. I will also wave all hook up and connection fees except for just $59.00. Well I get my bill and this is not the case. It is $268.00. We were given the wrong boxes and had to return them ourselves and install them ourselves. We had to return the modem for the internet and phones because the installer put that in wrong also and we had to install that also ourselves..so what good did it even do for their professional to even come. I got charged for running wires I was told, when in actuality where we put the 2 TV's and the computer and the phones, everything was already wired with hookups in the walls!!!!! We could have connected them ourselves and comcast just flipped a switch! First of all, we should have had our bill corrected as to what we were promised and the rep should have had it in her notes. Secondly. when I called billing 20 times, they should have taken off the wrong box charge, the additional box that was to be free, the monthly in-house whatever it is called make sure nothing happens to your stuff that I did not ask for and adjust the bill to what I was promised. I even had comcast employees tell my husband and myself that they thought with all we had been through that the whole first bill should be credited - 8 of them said this and 4 more said they should at least take everything off but the $99.99 for all of the hassle. I agree.......with all the lies and yes they were lies because we were told so many different things the whole bill should be credited. One gentleman promised me he was typing in his notes a request for everything but the $99 to come off and I had to wait on him...that he was sending it to his supervisor and that I would definately be getting a credit of $139.0........well it did not happen. My last call was to a very nasty woman who right from the start said I can't give you any credit for anything....period. I told her the whole story like I did with at least over 50 people and her answer was well I am sorry you are having a hard time....a HARD TIME! REALLY! AND SHE DID SEE IN THE NOTES WHERE HE ASKED FOR THE CREDIT! She said it did not add up and I told her it did if you took everything off but the $99 and that was what the billing rep was trying to do. She just told me flat out that not only could she not not do it, but she would even try to do it! If I owned a business and I was hearing about this or reading this, yes sir or mam, that customer would be getting the entire first bill free. But you know what? I did write to comcast, 3 weeks ago and have still heard nothing! Our TV didn't work, the phones kept going out, my computer would not work at all over and over for three weeks solid and then all the billing issues. I feel I have a definite right to file a complaint.Desired Settlement: I expect total refund of the entire first bill due to the horrible customer service I received from comcast and the hours and hours spent on the phone with the 54 phone calls and the 128 people. In all my life I have never heard of anyone having such trouble as we have had. Also I expect the refund due to the broken agreed upon payment/price agreement. And I expect a refund due to the installer putting in the wrong equipment even while I was telling him we did not have that kind of TV, thus causing us to have to re-do all the work ourselves and use our time a gasoline to get the replacements.

Business

Response:

July 2, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 24, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office on June 23, 2014 regarding a billing issue. On July 2, 2014, I spoke with [redacted] in regard to her concerns. A credit was applied to her account on June 24, 2014 for the service issues experienced after the installation of service on May 21, 2014 and install charges. The credit will appear on their next billing statement, which will be issued on July 15, 2014. [redacted] was advised her 12 month promotional offer is accurate and has been active since the installation of service on May 21, 2014. I apologized for any inconvenience she may have experienced while attempting to resolve this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Executive Customer Relations Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: When I signed up for services I was promised a $250 [redacted] gift card. When I received the card it was only $100.

When I signed up for services I was promised a $250 [redacted] gift card. When I received the card it was only $100. When I called I was told there was a code entered incorrectly on my contract and that the agent could not fix it. She then transferred me to the company that issues the gift cards for Comcast. She checked and saw that the info Comcast sent was to only send me $100. She then stated that Comcast is scamming customers by promising them a higher amount than they are authorizing the company to issue the customer. She said that I needed to call back to Comcast and have them fix it. She stated that she gets calls all day from people this is happening to. When I called back I was transferred all around and no one could help me. I feel as though this needs to be addressed. This is my only avenue to share with others what is happening in hopes of reaching a solution.Desired Settlement: I want the remaining $150 that I was promised when I signed up for a two year agreement.

Business

Response:

September 15, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: September 3, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted] received in our office September 7, 2014 regarding an issue with their rebate. On September 10, 2014, I spoke with [redacted]. It was also found that the order was coded incorrectly with the lower amount prepaid card, which resulted in [redacted] being issued the lower amount rather than what was presented on the call. [redacted] has agreed to a credit to the account for the difference. In addition, the account has been provided with Showtime for the next three months at no charge. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Maria R[redacted]WNE Executive Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to note that my name is [redacted] and not [redacted] as I was addressed in the letter by the business.

Regards,

When I cancelled my TV / Internet / phone service after a 11 days into the billing cycle, the Comcast representative told me not to pay my bill as they would send out an adjusted bill. When I received the new bill it showed I still owed my previous balance in full ($199.55) plus another $316.53 in new charges for a total of $516.08. When I called Comcast they apologized and told me to wait for a corrected bill. Finally 3 weeks after I cancelled service I received a new final bill for $99.12. This bill did not detail how the charges were calculated and seemed to be high relative to my calculation of $73 - $74. So I called Comcast again talked to two agents before I was told that my bill was higher due to a late payment charge of $9.50. The agent agreed to drop the late charge because Comcast had not provided an accurate final bill. The agent claimed I still owed $88.90, but she could not break down the charges as how that figure was calculated. As I awaited my new bill I was contacted by a debit collection agency telling me that Comcast had asked them to contact me about paying the $88.90. So I went to the Comast service center nearby in person to get my final bill. The Comcast agent there could not print me my bill or explain how it was calculated. He could not contact the Comcast billing department for me. When I asked him what should I do? He told me to just pay the bill. Finally this is what I did even though I believed it was more than I owed.

On May 29th, 2015 I have switch cable providers to A[redacted] due to Xfinity's extreme and ridiculously high $220.00 cable bill per month just for cable and internet. I am in progress of trying to cancel my service with Xfinity. On 05/31/2015 I went directly to a Xfinity store in Marietta, GA to return all my cable boxes and cancel my service all at once in person (so I thought and this is were the nightmare begins. I was allowed to hand in all my cable boxes in but, was advised I would need to call into Comcast/ Xfinity at 800-266-2278. On 06/01/2015 around 4:10 p.m. I attempted to call 800-266-2278 went through the prompts of pulling up my account information, then pressing prompt #5 then #5 again and #3 for cancelling cable services and the phone immediately hangs up. I called the number again and even a another phone # of 800-934-6489 over 16 times and have gotten the same outcome! I called the 800-266-278 again, this time I tried the prompt to review my bill (hoping I will get a live person and ask to be transfer to the cancellation department) no such luck I was on hold more than 1 hour waiting for a customer service rep to pick up nothing still on hold. I could not wait several hours for someone to pick up. This is the most ridiculous customer service department ever and I believe Xfinity is deceptive when it comes with their current customers who are trying to cancel their services being no way out of doing so, there is no simple process like a normal organization. I cannot cancel my service online or in person, their website does not even have a direct phone number to call and to go one step further they don't even provide a customer service phone number my monthly billing statement they mail you ,I have Google Xfinity and find it, how ridiculous is that! My next step is to file a complaint with the FCC. This is the worst Customer Service call center organization you can ever deal with! Currently I am still trying to get through to someone at Xfinity to cancel my cable and internet with them. ALL I WANT IS TO CANCEL MY CABLE SERVICE WITH XFINITY AND MOVE ON IN MY LIFE!