Comcast Corporation

I recently called Comcast to cancel my service cause I already switched to centurylink. The Comcast agent lure me by giving me a special deal $99 package per month for two years, so then I decided to stay with them. Then, I called Centurylink and cancelled it. Unfortunately, Comcast still charged me for $119 after I cancelled my Centurylink and lost phone service for 3 weeks. I called them and the other agent told me the deal didn't exist so she couldn't give it to me. I wanted to talk to the supervisor, and she won't let me...I think comcast is a huge corporate LIAR, they can say anything to keep u, let u signed service contract then told u later that you signed up for different service. DO NOT ever trust a comcast agent, make sure you get black and white writing on everything they said and read all paperwork before you signed!!!!
Comcast is a SCAM.

My husband inquired about Xfinity at a large superstore from a vender, giving our address to determine if there was access in our area. Two days later, equipment was delivered to our home, without our consent to have Comcast/Xfinity installed. He returned it to a Xfinity store (45 minutes of his time). We then got a bill, called explained we didn't give permission for the service and have returned the equipment. After the call, told the bill was taken care of and the service was "canceled" despite never having service. The next month, had a bill for over $600 since there was no record of the equipment being returned. After the call again to Comcast/Xfinity we were told it was taken care of and would not get another bill. Two days ago, we got a bill for $106.64, with no clear explanation on the bill what the charges were for. A call is placed again, after a difficult time getting a supervisor on the phone, the fees were for equipment that had been returned as above, but not reflected in the bill. This entire sequence of events should not have occurred since we didn't consent to the service and returned equipment to a store that did not reflect that it was returned. I would NEVER recommend this service or even speaking to someone trying to sell it.

3 years ago, we informed comcast of our new address as we had just moved. we were getting cable/internet. since that time we have had 4 outages all due to incorrect address, as comcast did not show us at the new address.
yesterday, we lost cable for 12 hours, and internet for 1 1/2 days, as comcast cancelled our services due to no one living where we are living now. their auto voice system is terrible it takes forever to get a physical voice on the air, and then you get passed from one agent to another each requiring you to answer the same opening questions, name, address, phone... don't they even log in their questions and answers?
it took hours of phone talk time with 12 different techs, 3 office visits just today to even get our cable tv back and internet. the last being, "they are elevating it", and with no call back or timeframe to when the problem will be fixed.
these people are mindless, terrible in their customer service skills, technical skills, and we find it hard to even recommend anyone sign up with comcast.

Review: First of all I have been very disappointed in all the services experienced by Comcast. I had them in the past and left for [redacted]. I then moved in January of 2014 where [redacted] was not available in my area so I had to choose Comcast again, BIG MISTAKE. My appointment was changed 3 times waiting for service to be setup. No one called or of course came out either. so waiting over a month after moving in, I'm truly pissed at this point. I was never compensated for the inconvenience nor did I get a phone call of course as expected. I chose my plans of service which offered me a $250 gift card and 3 months of service. Guess what I never got that either simply because they didn't want to honor it to me. This promotion was part of the reason I chose them as well. I was informed the representative didn't put my service in correctly to be eligible. I've always had the triple bundle package since day one, so that solution that was given never sat well with me. The customer service with this company is truly horrible, unprofessional, and last but not least very sad they cant get it together after all these years of business. I called in four times about my bill for May with the most recent call on 6/17/2014 that evening. They representative did not solve my issue nor was she helpful in anyway of trying to help me. I was told that she sent a email to her boss about the situation and that he/she will contact me within 24 hours. Well guess what, that never happened either. I so tired of calling these people about the same issues. I have 5 different late charges in one month: 05/01-19.00, 05/02-9.50, 05/05-9.50, another 05/05-9.50, and 05/24-9.50. that is ridiculous and it should not take much to be corrected. With all the issues and in convince I have received, reminds me of why I left them years ago in the first place. Nothing clearly has changed about them. I and so unhappy with Comcast but theres one thing I assure you they will call you for, when your bill becomes past due and they want to collect.Desired Settlement: I want my gift card I'm sure I'm entitled to and the promotion when I started service, and I want my bill corrected with a phone call stating that it has been done- very simple.

Business

Response:

July 8, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: June 20, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office June 20, 2014 regarding a rebate. On June 21, 2014, I spoke with **. [redacted] in regard to his concerns. There are no records to substantiate **. [redacted]’s claim that he was offered a rebate card. The account has no coding to reflect this offer and we have no agreement on file which is required to receive the card. **. [redacted] is aware in order to receive the gift card incentive a 2 year contract is required. At this time **. [redacted] has declined to accept the term agreement. I have provided an explanation regarding his current promotional rate, duration of the promotion, and the monthly rate after her promotion ends. **. [redacted]’s cable, Internet and phone promotion and billing has been active as of January 25, 2014. The credits were applied to cover the late fees and reconnection charges billed in error to the account effective June 21, 2014. The credit will apply on the next statement dated June 24, 2014. I have apologized for the missed appointments and delays in getting the X1 cable equipment connected. The account reflects the installation was completed on April 8, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Executive Escalation Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: CALLED IN TO PAY BILL AND CUSTOMER SERVICE REP CONVINCED ME TO UPGRADE TO A TRIPLE PLAY PACKAGE CLAIMING THAT I WOULD BE PAYING $40 LESS A MONTH. I AGREED AFTER SHE SAID SHE WOULD WAIVE INSTALLATION FEES. AFTER INSTALL WAS DONE, RECEIVED A BILL WITH INSTALLATION FEES STILL ON IT. CALLED IN AND THEY TOOK THEM OFF AFTER I EXPLAINED WHAT I WAS PROMISED. WENT ONLINE TO PAY BILL AND FOUND THAT MY BILL FOR JUNE WAS ALMOST $40 MORE THAN WHAT I NORMALLY PAID. CALLED IN AND THEY SAID THAT THE BILL IS PRORATED WHICH MEANS I PAY FOR THE NUMBER OF DAYS ON THE OLD PLAN AND THEN A WHOLE MONTH FOR THE NEW PLAN. THE WAY I UNDERSTOOD IT WAS I WOULD GET PRORATED FOR THE DAYS OF ACTUAL SERVICE. WHY AM I PAYING DOUBLE FOR SERVICES?Desired Settlement: I WOULD LIKE TO PAY FOR THE SERVICES THAT I AM RECEIVING AND NOT PAY DOUBLE. I WOULD ALSO LIKE AN APOLOGY AND COMPENSATION FOR ALL OF THE TIMES I HAVE HAD TO TALK TO COMCAST ABOUT ONE ISSUE OR ANOTHER. THIS IS THE 5TH TIME IN 2 YEARS I HAVE HAD A MAJOR ISSUE WITH COMCAST WITH THE FIRST STARTING WITH THE INITIAL SERVICE. I AM STUCK WITH THEM BECAUSE I CANNOT GET SATELLITE WHERE I LIVE.

Business

Response:

July 2, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 14, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the rebuttal filed by [redacted], received in our office June 14, 2014 regarding an advertising issue. I’ve attempted to contact [redacted] utilizing all resources provided by the customer to discuss her concerns. Unfortunately, my attempts were unsuccessful. According to our records, on May 21, 2014 [redacted] accepted an upgrade offer to Triple Play. The change of service required installation which was completed on May 28, 2014 to activate the phone service. A credit was posted on May 27, 2014 for the installation charge. The credit appeared on the June 12, 2014 statement. As the change was made within [redacted]’s billing cycle (billed from the 17-16th) the June statement included a prorated amount. The billing is correct and we would not be able to compensate [redacted] for the times she has had to contact Customer Service to discuss billing questions or concerns. As a courtesy a one-time credit has been applied on June 26, 2014 and will appear on the July 12, 2014 statement. I apologize for any frustration experienced in attempting to address billing concerns. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted] Ext. [redacted]. Regards, Charlotte G[redacted]Executive Customer Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

Review: I purchased a Comcast advertised internet plan on line in July 2014. From the time of set up until now, Comcast has billed me almost double the agreement. And they write their itemization as "partial Month charges & credits"; reflecting a monthly rate which exceeds my agreed upon amount then adds a "service discount (-$)" and does not include any reference to my payment which was made electronically in advance of the "due by" date. I have chosen electronic billing and when I log into my account, my bill is more than double what it should actually be.

On 8/1/14, I went to the physical Comcast location to try and get this sorted. Their Rep, Carla S... something, I can't read her signature; insisted that my account had been corrected according to *her view of my record; yet when I log on to my Comcast account from home it is clearly wrong. A Comcast forum of complaints of the same issue, proves that I am not the only person suffering Comcast's erroneous billing.

*Note - Comcast rep's view of my account record (which she showed me) reflects a different report (and Amount) than what I see when I log on to my Comcast account & billing on line. This is part of the problem. Customers are expected to pay their bill - which erroneously states much more than the customer agreed to or the service amount. Many customers simply pay their bills without question (it's too much time and effort to dispute or they are "ignorant" to the error or simply don't even look at their bill) and others like me, find the discrepency but have no satisfactory resolution to the reported errors.

I suggest that The Revdex.com look into Comcast's billing practices and record keeping because given the fact that so many people are effected and more so by Comcast's refusal to correct this; that Comcast intentionally maintains this confusion because there are more people who have no time or patience to dispute with Comcast and simply over pay Comcast's charges to avoid conflict, time exhaustion, legal action, or a compromise to their credit rating.

Comcast has a monopoly in [redacted], NM [redacted].Desired Settlement: My desired "settlement" is not only for a steady and accurate correction to my bill for Comcast service, but a further reaching corrective action that serves all Comcast customers and assures Comcast is not taking advantage of it's customers by it sly and convoluted billing.

Business

Response:

September 17, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: August 27, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office August 27, 2014 in regard to a billing explanation request. I spoke with [redacted] on August 28, 2014 and provided a detailed explanation of her overall bill to include monthly charges, current service package, promotional timelines, billing cycle dates and due dates. On July 22, 2014, upon establishing service, [redacted]’s account did not reflect the promotional rate she was quoted due to an encoding error. On July 28, 2014 the correct promotional rate was applied to [redacted]’s account and the billing was backdated to the installation date. As a good will gesture, a credit for one month of service was applied to [redacted]’s account on August 28, 2014 and will be reflected on her statement dated September 12, 2014. We apologize for any frustration this situation may have caused. Feedback has been sent to management for coaching and training purposes. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Ext. [redacted]. Regards, Alyssa P.Executive Customer Relations

Consumer

Response:

Dear

It is true that the business in reference to complaint ID [redacted], has made an offer that I find satisfactory to me at this point but I want to note clearly:1) that I do not want my complaint closed until the following month (October) passes and I can confirm that Comcast's MY next ONLINE BILL (after their "good will" adjustment cycle has passed) reflects properly the correct next amount due. 2) Part of the problem is that Comcast sends their e-bill before the end of the payment due cycle for the previous month - thus the new bill does not reflect a payment made - and by consequence, the new bill is not only confusing, it is wrong.3)** Most importantly: I believe Comcast needs to remedy this, not only for my satisfaction but to assure that Comcast isn't calculatedly making money off other customers who automatically just pay their bills without thought or worse - the elderly or anyone who may simply be too boggled by the complications or time involved to sort out this stuff. I believe Comcast counts on that.

Regards,

Review: Entered into an service agreement with Comcast in May of 2014; I was to receive residential services- phone, internet and cable TV for approximately $167 USD/monthly. By August of 2014, I had realized that Comcast had been charging me $232.xx USD/monthly since May 2014, the difference being a $60 USD/monthly charge for "Business Internet" (plus tax) on top of the previously agreed upon promotional deal. I contacted Comcast in August of 2014, and followed with numerous phone calls since. I have been bounced around from department to department, I've been told someone would call me. One Comcast representative created a case on my behalf and escalated for supervisor review; I found out in a subsequent call to Comcast that the request for credit in the case was denied, and the case was closed. This happened apparently because the charge was a "business" charge and "residential" could not remediate. A second case has been created and escalated, I have not received a phone call or any updates from Comcast. For whatever it's worth, the Comcast representatives I have spoken to all see the erroneous charge, agree that it should have never happened, that it wasn't my fault. That said, receiving a credit and/or my money back has not happened, and dealing with Comcast has been an absolute nightmare. I just want my money back, this error was Comcast's. Not mine. I have just cut all of my Comcast services and have indicated to them that I have no intention of paying any outstanding balances they claim I owe.Desired Settlement: I would have been agreeable to a credit- extra service, free service- up until the value of my overpayment was met. Comcast has seemingly made little to no effort here to satisfy me- a longtime customer in good standing. When I called to shut off my service they made no effort to retain me or rectify the issue. I want my money back. $60/month * 4 months + taxes.

Business

Response:

October 30, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: October 23, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office October 23, 2014 in regard to his Comcast billing concerns. I contacted [redacted] on October 24, 2014 to discuss his concerns and apologize for any inconvenience and frustration he may have experienced in attempting to resolve this issue. I reviewed [redacted]’s account and billing statements with him and advised him an incorrect rate code was placed on his account causing him to be overcharged. I advised him the incorrect charge was removed on August 26, 2014 and a partial pro-rated credit was applied to his account at that time. I advised him another partial credit was applied to his account on October 3, 2014. I applied a credit to his account on October 24, 2014 for the balance of what he was overcharged and for his inconvenience. I also canceled his disconnection order per his request and advised him that since he was not being disconnected he would not receive a refund and the credit balance would cover his current billing statement. I confirmed his satisfaction with this resolution. I advised him that he will see the credit I applied on his next billing statement he will receive on or by November 18, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Elaine S[redacted]Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered cable, tv, phone online at Comcast online, after less than 30 days I cancelled due to customer service, I returned equipment on 10/24/14, and I have receipt it was returned. Their retention department talked me into getting service again, but only home phone and internet. I had paid on the 1st account 229.00 and I was told I would be refunded due to fact I cancelled within 30 days. I called and spoke to over 10 people who all gave me different information. I was told the refund would be mailed, then I was told it would be transferred to my new account approximately 11/3/14. When I went online I saw the credit was only $115, and it only showed 1 account number. Then I got a bill for another account number saying I was past due. I called and was told by one supervisor I didn't cancel within 30 days. I called and spoke to another manager who said I didn't return the equipment. I provided receipt number and was told a ticket had to be entered to refund my original closed account the equipment charges and then they could close or transfer the credit balance to the new account but the ticket wouldn't be worked on until 12-3-14. I advised I would not pay the other bill which was now past due since I had a credit on the other account that was paid on 10-8-14 and was told they couldn't escalate my ticket. The worst company I have ever dealt with in my life, I returned the equipment and paid my bill but am being punished because Comcast doesn't know what they are doing.Desired Settlement: I want the correct credit, including the equipment charges being removed applied to my new account so that I don't have to pay out of my pocket for charges I already paid for, none of Comcast's representatives or supervisors show the least bit of empathy or apologized for THEIR error, I am being held liable for their error and I cant believe anything I am told because each time I call I am told something different.

Business

Response:

December 2, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: November 20, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office November 20, 2014 regarding a billing issue. I corresponded via email with [redacted] December 1, 2014 to discuss her concerns. I explained that a credit was applied to her previous account on November 25, 2014 for the installation fees to honor the 30 Day Money Back Guarantee. The credit balance was transferred on November 28, 2014 to the new account and will be reflected on the upcoming statement dated December 15, 2014. I apologized for any inconvenience she may have experienced while attempting to resolve this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Carmelito S[redacted]Comcast Corporate Liaison

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

I called Xfinity CSA this morning to ask a simple question. Comcast lists their CSA Sunday hours as 10:30-6:30 EST. I called in at 10:30 and I have been on hold for two and a half hours and still have not gotten through and been transferred twice. This is ridiculous, I am wasting minutes on my cell phone and have gotten no help.

After having issues with my network that grew progressively worse over the past 3 months I called in to try to get the issue resolved. The agent I spoke to (after 3 hours of my calls getting dropped and working through their system to get to someone who could actually help me), the agent made the issue worse by changing settings to my router's channel and our call got disconnected.
A repeated problem being that every time my call was disconnect (which was often) I never received a call back, despite providing my number and having it on file on my account.
Today however, was the worst. A tech guy did more changes to my router and now its worse than ever (seriously who do they hire to handle tech support?), then as I was running a test he went silent for about ten minutes, however I wasn't on hold and I know I was connected. Finally my phone signaled to me that he had disconnected the call.
So that was super bad, I then called their billing line and explained that this was horrible treatment that I would never expect from any service I pay money into. Their offers were to attach a $20 credit to my account - or a $3 credit for the issue I had over the past 3 days.
This is completely crazy, unacceptable offers. Not only was I treated horribly by an agent getting hung up on, I never received any call backs nor was any solution found and working through the agents was lengthy and unproductive. I believe a minimum of 3-6 months of free credited service would be in order - their agent told me that the issues I experienced did not qualify for this, so now I am beyond dissatisfied, I am actively against this company's business and business practices. We deserve better business as consumers, Comcast does not deserve to have a place in this market.

Comcast has in their website that you can call 24/7 and account executives are standing by. I tried to call to cancel service and they hang up in you when you finally get through. I will never utilize their service again. I should be able to cancel my service when I want. They are going to give me a prorated refund back so they are going to try and charge me for the couple days that they keep hanging up on me. Not fair at all and this is not a good business practice.

Don't trust Comcast door-to-door salesmen! They lie, mislead, and scam!
We have had to call Comcast two times, and each time we have had to give our account number and explain our problem to several different people. Even though we have been long-time customers of Comcast, no one helped us by removing TV service from our package, TV service that we did not want, have no use for and that door-to-door salesman added to our account. The salesman even wrote down the phone number for us to call so that we could cancel parts of our package that we did not need (TV).
Salesman came to our business, claiming that they represented Comcast and that they could get us a better rate on our internet/phone service. We pointed out that we did not need TV service, as TV was listed on the contract plan that they presented. They told us that the TV was only listed as part of the package, but that this was the best package for our needs and gave us the best pricing. They told us that we could get the TV part of the contract cancelled, and that cancelling TV would further reduce the monthly amount that we paid for internet and phone service.
Comcast did reduce the monthly amount that we now pay for our TV service - for TVs that we have never had and never will have. And Comcast confirmed that they do send sales representatives out, to go door-to-door to area businesses, to work with businesses to get them the best rates and packages available. So they stand behind their door-to-door shysters.

From the beginning of my Comcast agreement I was misled and lied too, yet all of this error was paid for by myself. I was first told that I could do a self-install but then later I was told the $50-60 professional installation was mandatory. The technician painted a different picture on the "mandatory" installation service and revealed a simple set up without the requirement of setting foot in the home (a process of placing a filter on an outside line). The technician noted some errors in my report and said they would be corrected but from day 1 of my two year agreement with Comcast, 20% of my bill was for charges of hardware I did not have and for services I was not receiving. After months of the bill not reflecting my services I called to rectify the problem and work out my services. I was told once I paid an overdue balance my services would be reactivated and billing would be adjusted. The balance was immediately paid (exceeding what I should have paid) but then I was told reactivation was not possible without another 2-3 day wait for a technician to come do another installation. Also, I would not be eligible to pay the same rate (an attempt to sell me a monthly rate over 40% the cost of my current rate). This is in spite of the fact that this error in billing would have never been caught if I had not raised concern and extensively pursued a correction. Comcast is supposedly sending me a check for the amount that I paid over what I should have, but I DO NOT TRUST Comcast or anything they tell me. I never planned on canceling my services with them and made it clear I simply wanted to pay for the services I was receiving. But I was told there was no way around reworking an entirely different deal with new (professionally installed) equipment. So after returning my useless equipment to avoid an outrageous fee, I am left with no cable and Internet and the task of searching for an honest business that appreciates its customer in the slightest amount. This has been by far the worst example of doing business I have seen and the first time I have ever felt the need to document it.

Comcast ios deliberately blocking ROKU or similar streaming devices from being used with their routers. They are setting up stumbling blocks so anyone who is not fairly tech savvy will give up and return those devices. Corrupt and unethical company, if you have another option do your research and avoid doing business with any company that tries to control what you do in your own home.

I had the most horrendous customer service experience today. I called to see the status of the order (we upgraded our Comcast and changed from AT&T - sounds like it was a terrible move) because we had not received it since I ordered it a week and half prior. I was told that they could not and would not speak with me about it being that I was not on the account. I told them that I was confused as I was the one who made the order over the phone and was NEVER told that they could not speak with me. In fact, I spent nearly an hour on the phone with the customer service representative when I upgraded.
I asked to speak with a supervisor because I was the one who ordered it and I just wanted to give them an address to ship to (the houses in downtown C[redacted]l does not have addresses, we all have PO Boxes), I did not want any information about the account. I was on hold for about 15 minutes and the call was disconnected on the Comcast end. Frustrated, I called back and immediately asked to speak with a supervisor. The agent did not want to send me to a supervisor because I was not on the account, however, I told her that was WHY I needed to speak with a supervisor.
The supervisor (J.C.) explained the situation to me again that they cannot provide any information. I again re-iterated to him that I did not want any information about the account, being that I was the one who ordered it I just wanted to give an address because the original person who took my order never asked for an address. J.C. kept explaining to me the process for security and I told him that I understood, however, why is it a problem NOW and not a problem when I try and upgrade the account? I tried explaining to him that I did NOT WANT any information I just wanted to give an address. It went round and round with J.C. getting more and more aggressive.
I asked J.C. to speak with his supervisor, he said no and that he was the supervisor. I asked for his supervisor's name, he would not disclose. I asked him no short of 10 times to speak with HIS supervisor. He said he was the 'top of the ladder' and what he says STANDS. I asked for his location so that when I speak with a supervisor I could tell him where he was from, he would not disclose. I asked him if he would not give me any of that information, when I speak with his supervisor or his supervisor's supervisor how I could tell him who I spoke with, he was hesitant to give me any information. I asked again to speak with his supervisor and was told they are in a meeting. I asked to be sent to the voicemail of his supervisor, he refused. I asked how can I leave a message for your supervisor he said, 'Fine, what is the message?' I said, to call me back. No, we do not have a system for that. So I asked, can I schedule a time to call in and speak with your supervisor and he said NO.
Shocked, I asked how can I identify who I spoke with?!? He finally gave me his badge number ()S! (if that is even accurate). We will be canceling our upgrade and are disgusted with the way Comcast 'Supervisors' handle customers.
APPAULED AND HIGHLY DISAPPOINTED!!!

Comcast in the M[redacted] MI area is being offered internet service and they are stating that since you are on Blast Internet service and have 50 Mbps that unplug and they are now increasing this to 75 Mbps. This area even when paying for 50 Mbps business we are not receiving that, when we followed the instructions to "simply power cycle your modem" and then it will have the higher service. We still get less than 30 Mbps. There own Speed test today came back as download speed of 14.73 to 21.50 and the Upload speed came back at 4.79.
Why is it that M[redacted] has to pay for a higher internet service and only receive this level of service. If we choose a lower internet package these levels continue to drop -- this is not only false advertising of products and service but also should be considered illegal business practices. When you contact the customer service reps they are handled lines that it must be in the consumers lines in the house or an issue in the lines, we have had multiple service reps come out and luckily have had a couple honest ones that advise "you are getting what the lines out here can provide". If the service tech's know this why is comcast not reviewing this and putting this information in clear view of their customers. Don't offer something that you can not provide and then make people pay these costs for services.
I don't fault the service tech's in this case, they have been extremely helpful and truthful. It is Comcast corp that I fault. This is complete false advertising of the products and services that are offered.

A person came to my home in W[redacted], ** and marked off places on my lawn with paint. I asked what he was doing, and he said that Comcast was going to bury its cable along the painted lines he was marking. About one week later, a crew from Royal Cable, which describes itself as a Contractor for Comcast on its literature, arrived and began working. They dug into my lawn and placed the orange cable that they were going to bury on the lawn. I was told by the crew supervisor that they would be done in one day, but their work took three days, during which time, their equipment and the cable were left on my lawn. Contrary to our instructions, they blocked our driveway with their truck on more than one occasion. Having to park on the street caused me to bump into another parked car; I have had to have my insurance settle with the owner for the minor damage that resulted. When Royal Cable was finished, they filled in the holes with dirt, but did not put grass seed down. My wife called and was told that someone would come to put down the grass seed. The work was finished on July 22nd, and we are still waiting for the grass seed. Furthermore, and more importantly, they cut my Verizon FIOS cable before they left. This resulted in me losing my TV, telephone, and internet for a day until Verizon came out to replace the cable. All in all, Royal Cable is a terrible contractor that gives Comcast a bad name.

Comcast is not honest in their sales techniques. We were promised free installation and then charged. We were quoted prices by the salesperson that were not honored. Numerous fees were added after the agreed upon final price.

I recently moved and started notifying Comcast a month in advance as the location where I was moving required new equipment. Even starting the process a month in advance, Comcast still had no idea what they were doing when my move occurred and my service was shut off completely. I spoke with 5 different reps. and got a different story from each rep. To make matters worse, I stood in a local office while on the phone with someone from a main office and still could not get the problem resolved. To get my service re-activated, I had to pay an installation fee when my service should have been transferred at no cost. The first tech came to the house with the new equipment since I was not permitted to pick it up and plug it in my self, but he brought the wrong equipment. Another tech returned two days later, but brought faulty equipment. A tech will now need to come to my house for the third time. In addition to all of this, I recently received an email "confirming changes to my package" that I never requested. Who in their right mind would have both a double play and a triple play package? This change is asinine and was never authorized by me. Every time I contact Comcast, I'm spoken to in a belittling manner as if I am stupid. I understand I'm only one person padding their payroll but if they treat one customer this way, I'm sure they do it to many others and that is not a good business practice to intentionally charge customers ridiculous fees for tech visits that should not happen and change packages without permission.

Comcast is overcharging me each month for "additional internet usage", but when I call to find out why, they give me the run around and just transfer me. I don't see how they can charge me extra money each month without detailing why and providing proof. How do I know they are not just randomly adding charges to peoples bills. When I ask for backup they just say to go to their website, which provides no more information that my invoice. How can I fight such a large organization such as Comcast when they are so uncooperative??