Comcast Corporation

I am a Comcast customer that is having connection issues with my internet. For the past 2-3 months my service has been interrupted in some form. Either it's completely down or its so slow to the point that it might as well be down. The customer service reps that I have talked to have been very friendly and helpful in setting up appointments with their service technicians. The technicians that they send haven't been able to fix the problem. When they show up and the Internet is working, they do nothing else. Then when I have trouble again I have get to setup another appointment with a tech. This has happened three times now and nobody at Comcast is willing to help me solve this problem. If I had another option for an Internet provider I would gladly switch but I don't and I'm stuck with this terrible customer service and even worse Internet connection.

It is a lack of respect, and violation of the law to my private property. Concast has entered in my property without asking my permission,
05-17-15 Sunday morning, 8: am; ready to cut the grass the yard of my property 10[redacted] SW [redacted] Pl. Mi[redacted], FL. 3[redacted]. I found a long conection cable on the surface within of my land property as well also to all around. It was living from Concast cable company and Internet Services. All was abandoned by Concast employees and so far without knowing who was responsible for that
It was immediately reported on Sunday morning .
I reported it again today, Monday 05-18-15 without success by Concast technicians.
I want to clarify that I have not requested any service from Concast
No. Of Confirmation Report **SSN**

Comcast account balance has a delay when a plan is changed. Currently I am showing a balance of $20(rounded), because I changed my plan from $70 to $50 monthly. My monthly payment of $50 processed, Comcast billing acknowledged I do not owe any money on the bill, but this doesn't display to the end user.
This is misleading information, and could very well cause people to pay extra money to Comcast when they do not need to.

Review: I was searching for a new cable package from Comcast. Since I wasn't a new customer the webpage instructed me to sign into my account to view what was available to me as a current customer So I sign into my account and it advertises several packages available to me but when I tried to upgrade or purchase one of the packages it says is available to me it wont let me It just kicks me off the page and that I needed to contact them online The online representative went through this whole thing telling me I wasn't entering my address correct and to refresh my page around 10 times . I was given 4 other phone numbers to call. After 2 hours of no answers and a total run around im finally told that those packages are not available to me even though they are advertised to me on my account page. I am upset that Comcast advertise these packages to me that are not actually available to me. Any and all prices on my Comcast account page are fictional.Desired Settlement: I think it is totally agreeable that I should get the the price of the advertised cable package prices specifically advertised to me. Or remove the false information from my account page.

Business

Response:

September 23, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: September 15, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office September 16, 2014, referencing a service upgrade request. I spoke with [redacted] on September 17, 2014, regarding the above concern. I confirmed the offer she referenced as seeing online was an eligible upgrade for her account and apologized for any conflicting information she had received prior to our discussion. I assisted in upgrading [redacted]’s television and phone service to this new promotional package. [redacted] is aware the new rate is good for twelve months from September 17, 2014. Effective September 18, 2015, the package will go to an additional twelve month promotional rate before going to every day pricing on September 18, 2016. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Matthew F[redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

We had some problems with the internet, it kept interrupting from time to time, so we called them Sunday morning to fix it. The customer service representative did a modem reset and when that didn't fix it he escalated the problem to level 2 support. The level 2 support called us in the afternoon, and he did some "magic" and in the end he broke our modem and left us without internet. We scheduled initially for a technician to come in for Friday, but my husband was supposed to work from home so we called to reschedule.
He called them on Sunday evening and they said ok, we will send someone in the morning between 9 and 11 AM. Next day, 11 AM came and went and nobody showed up. I called them and they said someone will come between 1 and 3 PM that day. At 3 PM nobody from Comcast was at the house, so I called them again. They told me the technicians are on their way. I got home at 4:30 PM, they still didn't showed up.
I called them again, this time they changed the story, it seems there was no appointment, they just escalated to local dispatch and they will come if they have an opening, most probably not on Monday. I asked to talk to a supervisor, allegedly the supervisor was busy, and he will call me back in 5-10 minutes. After 20 minutes I didn't receive any calls so I called them back, asked directly to a supervisor and he told me the escalation ticket number and that someone will call me Tuesday morning.
Tuesday morning nobody called, and when we called back they told us we will receive a call only if an opening becomes available, and the escalation ticket will expire Tuesday evening.
So much for Comcast customer support!

I pay for channels that don't come in.

Worst customer service ever, they do not listen or even try to listen to the customer. rude, ignorant and unknowledgeable about their company policy and how is their system works.
TV service is poor quality and the internet is slow and not constant.

Review: Comcast did a hard inquiry to my credit history. They have eventually admitted to running this inquiry by mistake, but they are not fixing it.

I called Comcast tech support on 11/16/2013 to get help in setting up my new modem. Next day on 11/17/13, I get a notification from Equifax that Comcast requested a copy of my credit history. I called Comcast on Monday 11/18/13 to ask about this inquiry. The 1st rep I talked to indicated that they ran a credit check because I called to get help in setting up my new modem. I explained to her that it was my own modem I purchased from [redacted], I didnt add any new plans and that I had just called tech support. She put me on hold, but the call eventually dropped. Then I called again and talked to a 2nd rep. He admitted to the mistake and mentioned that they shouldnt have run a credit check at all. However, he said that he has never seen anything like this and didnt know how long it would take to fix. I wanted to get another opinion so I called again in the afternoon and talked to a 3rd agent. She put me on hold and eventually that call dropped as well. Then I called for a 4th time. This time the rep created a ticket for me and escalated this issue to collections department. I inquired as to why this was going to collections since I didnt owe any money. He didnt clarify but gave me a ticket number and told me someone would contact me in 48 hours. Well, after 46 hours I decided to contact them myself on 11/20/13 at 7am. I called collections department first. I talked to [redacted] who for some reason was very upset at me. She confirmed that a ticket was created. I asked her if I could get a copy of that ticket to show my bank so I can prove that it was comcast that caused the drop on my credit score. However she kept cutting my sentences and never let me finish. Then she raised her voice at me and said "I cant help you" and hung up on me. I believe I have been very patient, very courterous and polite in my dealing with them. I kindly invite Comcast to listen to all of my phone conversations to prove that I have never treated any of their reps with disrespect. However, I am fed up with their customer service and thus contacting Revdex.com seeking help.Desired Settlement: I want Comcast to remove the hard inquiry on me from all 3 credit score monitoring agencies. Since involuntarily running a credit check was their mistake (which they have already admitted), I want them to a) clear my credit history ASAP, b) mail me a certified letter indicating that this was a mistake on their part and they have already cleared my record/credit history c) give me 3 months of free service as a sign of goodwill since I do not know what I did or said to justify harsh treatments fro

Business

Response:

December 3, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: November 21, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by **. [redacted] received in our office November 22, 2013 referencing a credit report dispute.

I spoke with **. [redacted] on December 3, 2013 in regard to his concerns. I informed **. [redacted] that I received confirmation on December 2, 2013 the assessment against his credit was removed and he will receive a confirmation letter within 30 days with this information. The request for compensation is not justified and has therefore, been denied as there were no service or billing issues.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted]

Regards,

Executive Customer Relations

Consumer

Response:

Thank you for your promptly forwarding my complaint to Comcast. Upon receipt of your letter, [redacted] from Comcast contacted me immediately. She was very polite and professional, unlike some of the customer representatives I had talked to trying to resolve this issue. [redacted] was very pleasant to work with and she resolved my issue. As for the denial of my request for 3 months of free Comcast service, I do not have much to add. Comcast caused me a great deal of stress when their credit inquiry affected my credit score. It was their duty to resolve this issue as it was caused by them. However, accepting my compensation would have shown goodwill.

I have reviewed the response made by the business and find this resolution satisfactory.

Thank you,

We had a random service outage yesterday which no one could explain to me and said someone would come on Tuesday, which I said was not acceptable. So they "rescheduled" for today from 1 to 4pm and someone would call me when they came. No one came and no one called me so I called them today and they said that the appointment had been rescheduled for 10pm tonight, which I again said was unacceptable, not to mention the fact that no one had contacted me to say the appointment had been rescheduled. They then said they had re-scheduled for tomorrow after 5pm. I then had to speak with someone in the retention department about a $30 charge which should not have been on our bill. After talking about our services with that agent, she said the appointment was scheduled for January 28th!!!!! She apparently spoke with her supervisor and had the appointment rescheduled for this Wednesday from 3 to 5 pm. I asked to speak with a supervisor but apparently there is a 24 hour wait time. A supervisor is supposed to be calling me but I won't hold my breath. If I had absolutely another option at all, I would definitely NOT be using this company.

I’ve finally reached the point where I feel that I have to write a review Comcast’s service. We had a service appointment scheduled for Sunday, August 16, 2015 to upgrade our equipment. Comcast failed to show. When we called, we were told that the technician’s last call ran long and he could not provide our upgrade. Due to my wife’s and my own schedules, the earliest we could reschedule was Thursday, August 27, 2015. The service appoint was set between 8:00 AM and 12:00 PM. The installation technician showed up within the scheduled timeframe and completed the upgrade at about 11:30 AM. We thought everything went rather well. With only one missed appointment, when dealing with Comcast, we consider this as exceeding our expectations.
However, about an hour later I booted my computer only to find that I could not connect to the Internet. A minute or two of troubleshooting led me to find that the Coaxial cable to the cable modem was cut.
At this point we called 1-800-comcast and requested that the severed cable be replaced. Customer support scheduled an appointment for that same day between 1:00 PM and 5:00 PM. A few minutes after 5:00 PM I called customer service to see if they could provide an update on the status of the scheduled appointment. I was told that dispatch had been contacted and the technician was either in route, or would be in route soon. When I asked the customer service representative to tell me at what time I could expect the technician to arrive, I was told that she did not have that information so I asked to speak with a supervisor.
The supervisor picked up after about ten minutes on hold. Again, when dealing with Comcast, 10 minutes is lightning fast. I ran through the entire chain of events again with the supervisor. This time I was told that there was no technician in route because an installation tech was scheduled to come out, but they had to cancel that because an installation tech could not perform the repair. (Apparently, an installation tech can install a new cable when installing equipment, but he cannot install a new cable to replace an existing cable that he had cut when installing the new equipment?) So, with no technician in route, I was told that the only thing they could do was to send out a repair technician the next day. I expressed my dissatisfaction with their handling of the situation. The customer service supervisor did his job very well. He assured me that Comcast was very sorry and they would definitely fix the problem with a service call the next day. He even promised to call dispatch and attempt to have a technician sent right away. He even called me back to say no matter how hard he tried, they just can’t send anyone until tomorrow.
In most cases, having a technician come out the next day would be completely satisfactory. However:
1 – The installation technician caused the problem
2 – Comcast scheduled a repair for the same day
3 – Comcast failed to show for the appointment
4 – Even after failing to show, Customer service told me they were on the way
5 – A supervisor then told me there was no one on the way
I have been a Comcast customer for over 17 years. We pay $236.10 each month. I have never had a positive experience with Comcast. If there was any other option for high speed internet in our area I would change to another provider. Each and every time I have to deal with them, other than sending them money, is ridiculously difficult, very time consuming and always left without satisfactory resolution.
I doubt that there is anything that will come of a complaint with the Revdex.com because I’m sure there were no laws violated, but at some point can’t Comcast be held accountable for being such a terrible company?

I have had Comcast off and on ALL my life and this is the final straw!! I am a disabled single mom, I make monthly payments to my cable bill and every time I call since October 2014 I get disrespected. I have been very loyal to this company for years. when I last called on June 12, 2013 to see why my cable was off when my bill CLEARLY states due date JUNE 13, 2015 the agent was very rude and told me "it wasn't her fault bill wasn't paid" She told me "if I didn't like the cable then bring the equipment in" I was appalled!!! I have never felt so low or degraded about such a minor situation. If I wasn't on disability maybe I could make more than monthly payments but I cant!! I have never written a review for ANYONE -ANYWHERE, but this has been bothering me all week and has caused me to become depressed. Please speak with this employee and the other's about the words they use, this is unfair to the people who spend their limited incomes on your services, I just ask for respect, not a discount.

I have been a Comcast customer for a total of over 4 years for TV/cable and internet. I moved to a new house 2 months ago and upgraded my account to include a landline and home security. The installation was prompt. The technician came in on time and installed the equipment for home security. That included 3 door/window sensors, camera and motion sensor. The technician said that I do not need extra equipment to secure my home. However, few days later I soon realized that the whole setup was not secure enough. The motion sensor does not pick up movements leading to the upper floor which I was told otherwise. There is also another major door that needed a sensor. So I called Comcast again and asked for extra sensors. I was reassured that I will not be charged for an "on site visit fee" for the technician to come back and install the extra equipment. Technician came in again and installed the sensors.
All is well until fast forward several weeks later. The bill came. Guess what, I was charged $99.9 for on site visit fee which I was told otherwise. So I called Comcast again. Hold times were long as usual but I managed to talked to an agent in about 8 minutes. And then was passed on to the next agent, then to the next agent. This goes on and on for a total of 4 agents for over 45 minutes. In the end, I was told that there was nothing they could do because it was a valid charge. Valid charge? I'm sorry. Why should I be charged $99.9 for on site visit fee again when Comcast did a lousy job with securing the house in the first place? I told them it was not fair. But was told there is nothing they could do as it was a valid charge. Now it is past the 30 day money back guarantee so now it is too late to cancel the service.
Xfinity home security is not as reliable as advertised. In my case, there were multiple areas in my home that were vulnerable. And then their customer service also sucks! I guess I just have to suck it up for the entirety of the 2 year contract. Lastly, this is no way to treat a loyal costumer.

Comcast sends out their bills sometimes 7 days before they are due. If you ask them about it, they tell you the date that they send them out which is 13 days before they are due. We don't receive the bill until 7 - 10 days before they are due. They always tell us that the PO is holding it up. No other bill comes that late.

Review: This is the second time I have filed a complaint for the same problem with this company. I own my modem and they keep trying to charge me a modem rental fee. I called them numerous times before filing last complaint and had it "taken care of" and then two months later I would get a letter saying that they noticed I wasn't being charged a modem rental fee and that would be added to my bill from then on. I filed my last complaint in February, heard back from comcast that the situation was resolved and should not be a problem anymore, and then in April, I received another letter telling me I was about to start being charged for a monthly modem rental fee.Desired Settlement: Billing adjustment and they also apparently need a better system for flagging accounts for their customers that own their own modem. This has happened several times!

Business

Response:

June 18, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: May 29, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office on May 29, 2014 regarding Comcast service. I spoke to **. [redacted] to discuss her concerns on June 4, 2014. On August 23, 2013 our Revenue Assurance group added a monthly modem rental charge in error to **. [redacted]’s account with an effective date on October 4, 2013. On August 30, 2013 the charge was removed with an effective date of August 20, 2013 generating a credit prorate which appeared on the September 21, 2013 billing statement. January 7, 2014 Revenue Assurance added the monthly rental charge back to the account with an effective date of February 2, 2014. On January 27, 2014 the charge was removed with an effective date of January 27, 2014 generating a credit prorate which appeared on the February 21, 2014 billing statement. The charge was added again by Revenue Assurance on April 17, 2014 with a June 4, 2014 effective date. On June 3, 2014 the modem status was corrected by our warehouse and the charge was removed with an effective date of June 4, 2014. A credit prorate was generated and will appear on the June 21, 2014 billing statement. I apologized for any inconvenience this may have caused. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was assured this would not happen again. If it does, I will go to the local comcast office in person.

Regards,

I have been calling since March, 2015 as to why my bill is higher and higher each month. I understand I made some payments late but the bill kept getting higher. Finally, a rep in April said I would pay $120 for HD cable,internet, and phone. I told her I didn't have HD tv and I didn't need a phone line. She explained to me it would be ok that I was cheaper to get it like this. Now I have a bill for $216 supposedly for the month of April and May. Every time I talk to a rep or supervisor they keep talking to me like I am an ignorant person doesn't know what I'm talking about. I have had the worse customer service with Comcast and would never recommend it to anyone.

Dear viewer,
Where to begin? Lets start with the fact that I have been a customer of Comcast for the last 2 years and am going on 3. That being said, this complaint has derived from the last 3 months/ the beginning of the 3rd year. In order to keep this review as neat and clear as possible, I am going to bullet point in chronological order what has happened over the past 3 months.
Start of the confrontation- August 15th,
- I requested on August 15th that our internet and cable service be transferred to our new address.
- Comcast tells me that it can be done but not until September 15th. Comcast also says that we have an option to get a "transfer promotion" that will lower our monthly cost and not take away from what we already have.
- I agree to go ahead with the transfer if it can be done by September 1st at the absolute latest. (That would give them 16 days to press a button.)
- Comcast then tells me it can be done if they put in a expedited work order. (So I agree to have it done.
September 1st,
- I decide to give Comcast a call and follow up on my service request.
- Comcast responds by telling me that the service is scheduled for September 15th.
- I then decide to remain calm and request that the service take place no later then September 5th. (That means they have 4 more days to press a button.)
- A Comcast Supervisor says it will be done by the 5th of September at the latest.
September 5th,
- We still do not have service so I decide to go into a actual Comcast store. After waiting for about an hour, I ask the Comcast employee when my house will have internet.
- The Comcast employee then responds by telling me that his system shows September 15th as still being the transfer date.
- I am now LIVID and ask to speak to the manager. (No reason to get mad at the low level employees when they are just doing as told.) After telling my story to the manager, he assures me that a worker will be out to my house the very next day.
- At this point I agree to wait one more day but of course I still find myself questioning him on everything he says because I do not believe anything they say anymore.
September 6th,
- A service guy comes to my house and plugs in a cord. (Comcast charges me $40+ for doing something I could have done.)
September 10th,
- After 4 days of having internet and cable everything goes back down hill. We discover that our TV is limited to only basic cable and that we no longer have 140 channels, HBO, or StreamPix. (We were suppose to have all of the previous listed things as we did the year before and as the "transfer promotion" said.) At this point I decided to give Comcast a call.
- Comcast tells me that we should have HBO and StreamPix but not 140 channels.
- I then respond by telling them we have had all of these things and I was told that we would.
- Comcast says they can do nothing for me.
September 16-20th,
- I come home to a house that has no internet or Cable.
- I decide to call Comcast and work my way up the chain of command. Once I speak to a supervisor for over an hour, she tells me that my bill will be changed from $80 a month (not including the modem) to $60 a month and that I will have 140 channels, HBO, and StreamPix. (Keep in mind, I did not request a bill cut but just that I be given what was promised to me.)
- At this point I think everything has been resolved.
September 22nd,
- We still have yet to receive our 140 channel subscription but we do have internet and the bill seems to be cut.
- Comcast tells me that no manager can provide me the deal that was promised.
- After talking to a manager for over an hour and getting no where, I decided to hang up the phone and live my life without the unneeded stress.
In conclusion, I am writing this review to warn others that when a Comcast employee says something to you, you had better record the conversation or have them send you confirmation emails. That being said, I do not trust anything they tell me now and you should not either. At best, you should question everything they say.
Last Statement to Comcast:
- 'Put yourself in your customer's place.'

Review: COMCAST unauthorized early disconnection of service:I called COMCAST on 10 April 2014 and requested a internet service shut-off for 17 April, confirming three times the shut-off date with the agent. 30 minutes later the internet was turned off. I called COMCAST back - customer service rep stated that the agent must have misunderstood and put the cancelation order in by mistake. She also stated that there was an additional work order in for a hard disconnect on the 17th? Rep also stated that I 'shouldn't' be billed for service between the 10th and 17th. Due to the unscheduled early shut-off, please ensure that billing end date is 10 April 2014.Desired Settlement: Due to the unscheduled early shut-off, please ensure that billing end date is 10 April 2014

Business

Response:

May 1, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: April 11, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office April 14, 2014 regarding a service disconnection request. I spoke to **. [redacted] on April 14, 2014 and reviewed her request to disconnect her Comcast services. Our records indicate **. [redacted] called into our customer service office on April 10, 2014 and requested that the internet only service to stop effective April 17, 2014, unfortunately, the representative entered the incorrect termination of service to her account causing the service to shut off on April 10, 2014. On April 14th, **. [redacted] informed me that she no longer wants to restore her internet service through April 17, 2014 and wanted the billing to stop immediately. I explained to **. [redacted] that I corrected her account and backdated the final balance to her original disconnected date of April 10, 2014. I informed the customer that there is no balance due on her account. **. [redacted] stated she is satisfied with the resolution. I apologized for the inconvenience and frustration we caused her. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Cable Communications, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

I was in the us navy with service from comcast, we were required to move barracks rooms often. On my last move, they decided to not finish pulling what I owed them off auto pay. They changed my account number only, and nothing else. I was a customer for several months, and I recieved no notificatons or any attempt to contact me. Today I woke up to a phone call from a collection agency. I had no way of knowing I even owed comcast anything.

I have made two appointments and they've canceled twice on me. This is NOT the first time they've done this. They can make an appointment just as easy as any other company but keeping it and getting a technician to assist you is near impossible.
Their products that they rent out are also of questionable quality since they reuse faulty equipment. So the end user has to hope that IF they get a technician to help them that they get something that lasts for longer than a fruit flies life span. Though even that is doubtful. Then they'll have to call customer service if ( see when ) something goes wrong.
Speaking of customer service. It's mostly a maze of synthesized computer voices, endless phone transfers, and people that can't ( or won't ) give you a direct line to someone that may actually be helpful to the end user. The sheer amount of run around by customer service just to keep an appointment to replace faulty / worn out equipment is mind boggling. I'd actually recommend canceling the service if something goes wrong as you'd only have to put up with that head once ( at least in theory ).
In short do NOT look for customer service if you choose Concast ( no that's not a miss spelling they're practically con artists ).

Review: On 03/12/2014 I called Comcast to make payment arrangements on my account to avoid disconnection of my services. The arrangements were $150 on 03/21/2014, $50 on 4/4/2014 and the remaining balance on 4/18/2014. On 03/25/2014 at 4:00am my service was disconnected. Due to the time, I was unable to speak with anyone at Comcast at 4:00am. I phoned for the first time at 11:23am EST. I was placed on hold, transferred with notice, placed on hold again, transferred again without notice. I spoke to 5 different reps. No one could provide an explanation, an address for the CEO/President to write a letter, a supervisor to rectify the situation. Each time I tried I was placed on hold for no less than 12 minutes. I was told by 3 different reps there was no supervisor or manager available for me to speak with. I was told by 1 rep the arrangements were noted on 03/12/2014, told by another rep there are no arrangements since October 2013, told by someone else the rep did not enter the payment arrangements when I spoke with them on 03/12/2014. Comcast refused to take responsibility for this error. When asked whose fault this was, an answer was not provided. I spent an entire hour on the phone with Comcast while at work attempting to rectify the problem. I have filed a complaint with the FCC as well.Desired Settlement: I would like an apology from Comcast. I would like them to take responsibility for the rep not putting the payment arrangements in the system like I was told and discipline her accordingly. I would like my $166.97 returned to me. This is the amount I was forced to pay at 4am to get my service restored. I would like an explanation as to why I could not speak with a supervisor/manager, be provided an address to write and complain and why Comcast feels it is alright to treat their customers in such a manner.

Business

Response:

April 8, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: March 25, 2014 Re: [redacted]Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office March 26, 2014 regarding a collection issue. I attempted to contact **. [redacted] several times to discuss her concerns, unfortunately, my attempts were unsuccessful. Our records reflect **. [redacted] contacted a collections representative on March 12, 2014 to schedule a payment arrangement in order to avoid termination of her services. Unfortunately, the representative took the detailed information, but failed to enter into their collections database, which resulted in a disconnection of her services. On March 25, 2014, collections restored **. [redacted] cable, phone, and internet service after speaking with another representative who noted her arrangements to make a payment on March 21, 2014. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Cable Communications, LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,