Comcast Corporation

Worst customer service ever, they do not listen or even try to listen to the customer. rude, ignorant and unknowledgeable about their company policy and how is their system works.
TV service is poor quality and the internet is slow and not constant.

Comcast account balance has a delay when a plan is changed. Currently I am showing a balance of $20(rounded), because I changed my plan from $70 to $50 monthly. My monthly payment of $50 processed, Comcast billing acknowledged I do not owe any money on the bill, but this doesn't display to the end user.
This is misleading information, and could very well cause people to pay extra money to Comcast when they do not need to.

I am a Comcast customer that is having connection issues with my internet. For the past 2-3 months my service has been interrupted in some form. Either it's completely down or its so slow to the point that it might as well be down. The customer service reps that I have talked to have been very friendly and helpful in setting up appointments with their service technicians. The technicians that they send haven't been able to fix the problem. When they show up and the Internet is working, they do nothing else. Then when I have trouble again I have get to setup another appointment with a tech. This has happened three times now and nobody at Comcast is willing to help me solve this problem. If I had another option for an Internet provider I would gladly switch but I don't and I'm stuck with this terrible customer service and even worse Internet connection.

When I called to cancel my service w/ Comcast, they informed me they would bill me for 60 more days. Why would they need to bill me for 60 more days? They could cancel my service immediately and not bill me, just like every other ethical company. This is just one more shady tactic they use to take money from their (former) customers.

I usually am not one to write these elaborate spiteful horror stories about unethical businesses since there are just so many out there now a days BUT Comcast ha been the worst company I have ever shared a customer/provider experience with.
In September 2015 my wife and I bought our first home and wanted to stick with the service provider we had at our previous home. I will start by saying, my initial experience with Comcast was not awful. Other than my on demand working whenever it felt like it Service wasn't awful And I rarely if ever had to call in.
So we moved and I start to the move process by calling into their customer service. After a few prompts from a machine (which is beyond words horrible) I sat on hold for awhile just be told it led me to the wrong department. Of course they put you back on hold and you have to restart the waiting process. It was a solid 30 minutes before I even had a chance to talk to one rep let alone be transferred to the "correct" rep.
So I get to the move department and a nice women answered and we began to negotiate my relocation package. She was extremely nice and respectful but with my bill rising to over $200 a month, I advised changes need to be made or I would most likely have to go with another company. So after a call or two with her I advised it was time to cancel as I received an offer that was significantly better from a competitor.
Then she proceeded to do her job and transfer me to her "loyalty" (retention) rep who was absolutely clueless. He kept me On the phone for an additional hour to explain how he was making all these changes to lower by bill to a reasonable amount. After than hour plus, I accepted the terms he confirmed (this was on a recorded line) and scheduled a follow up call. His plan was sending me
equipment to the new home within a day or two (he stated since the lines at my new home were active I would even have the ability to watch Sunday football with the equipment he sent out OR even with the equipment I brought from the previous address).
So I am now in my
New home now! And the package arrives. THE EQUIPMENT was All wrong and the equipment I still had from the old home which I was advised would still work, did not at all. In fact, on moving day (like that's not stressful enough) we spend another 1-2 hours on with them. The best part was thorough out that time span the reps/phone lines hung up on me MULTIPLE times. I mean we are talking near double digits. So move in day I had nothing.
So the next conversation (another hour) was to schedule me
A technician that was acouple days out.
So the tech comes (subcontractor mind you, not a Comcast representative) shows up and still does not have all the correct equipment. He got one tv to work in the basement and the Internet somewhat working but as for the rest of my gear, Not on his truck. The one plus,
the tech offered to take the equipment from the old home to "save me
Time." My next move was to call Comcast for the 4th time (mind you I have now taken multiple days and Time off work to meet these people and have these hour phone calls multiple times a week) in which they invited me to take a thirty minute drive to come pick up the correct equipment. That or I can wait for them to maybe send me the right gear.
So I take the bait and go to Comcasts office and the women at the teller window goes "oh", "I see the issue here" and proceeds to hand me the new equipment. As soon as I saw it I knew it was incorrect. I ask her to double check as we don't have the X1 package and need the other boxes and adapters l. She continued to tell me this was fine and it will work. So instead of causing a scene, I say ok have a nice day and drive home.
I get home and immediately get to work
To FINALLY get my services up and running. Of course to no avail.
The next day I had a conversation with a rep (some specialist in Harrisburg or Philly) I don't want to put his name out there as he was at least Very polite. His plan was to send another technician out and he ensured me this time it will work. Even offered some minor credits for my inconvenience including redzone package for $5/month more for the football season. He said cancel
It once the seasons over and you'll save the extra couple bucks.
So We scheduled a Comcast tech this time (I had to miss work again) but he came and was extremely helpful. He took out splitters that shouldn't have been there, established where each line was and where it led,etc...
He was good and understood my situation, it seemed, all too well.
So at this point I lost work multiple days, spend countless hours on hold with a horrible automation machine that always takes you to the wrong place (unless your calling to Pay then magically go figure it works), so you can spend time being transferred to the wrong departments or people who barely have the knowlegde to assist you. The whole process and the fact this type of business practice is acceptable is sickening.
So finally today, the reason for this rant. So week 17 of the NFL season is over and I asked to cancel my redzone (literally only 5 bucks a month). I was told (on a recorded line I can cancel it easily to save the couple bucks since the channel is useless the other half of the year.
I was the told my wait would be 5 minutes today by the lovely machine and after 12 minutes I was transferred to sales. That representative then told me he could Not assist and would need to get me To the right department. So there I am right back on hold. I then get a representative and explain I would like to cancel One channel as I was told I could four months prior (on a recorded line). She puts me
On hold for a few minutes to come back and If I want to cancel That one channel
I would lose thirty others channels with it. The "bundle"'she called it. Most of those I could care less about so I said sure please cancel and let me know what my bill would be after cancelling all those channels. After another few minutes on hold, she stated it would be Less than a dollar difference from my Current bill because then my other boxes I have would go up in price effective immediately.
I am Not going to lie I did not take kindly to this. I immediately asked to be transferred to a supervisor.
Low and behold after an additional 10 minute wait the gentlemen introduced himself and asked the issue. Before I could even finish explaining he hung up on me.
I wanted to write this for multiple reasons. Clearly, I needed an outlet to vent as I have given up to much time, effort, and money throughout this excruciating process. Maybe this helps someone shopping around make a smarter choice. Maybe this prompts someone to do do this better.
I will leave with this. Your company can do better. I have seen first hand how horribly run your company is, profitable or not. Your customers dispise you and when things change (just like blockbuster learned) you will fail on the course you are on. It is only a matter of time.
I hope someone of some importance reads this. I hope they call me. I firmly believe I can do better.

Review: Comcast did a hard inquiry to my credit history. They have eventually admitted to running this inquiry by mistake, but they are not fixing it.

I called Comcast tech support on 11/16/2013 to get help in setting up my new modem. Next day on 11/17/13, I get a notification from Equifax that Comcast requested a copy of my credit history. I called Comcast on Monday 11/18/13 to ask about this inquiry. The 1st rep I talked to indicated that they ran a credit check because I called to get help in setting up my new modem. I explained to her that it was my own modem I purchased from [redacted], I didnt add any new plans and that I had just called tech support. She put me on hold, but the call eventually dropped. Then I called again and talked to a 2nd rep. He admitted to the mistake and mentioned that they shouldnt have run a credit check at all. However, he said that he has never seen anything like this and didnt know how long it would take to fix. I wanted to get another opinion so I called again in the afternoon and talked to a 3rd agent. She put me on hold and eventually that call dropped as well. Then I called for a 4th time. This time the rep created a ticket for me and escalated this issue to collections department. I inquired as to why this was going to collections since I didnt owe any money. He didnt clarify but gave me a ticket number and told me someone would contact me in 48 hours. Well, after 46 hours I decided to contact them myself on 11/20/13 at 7am. I called collections department first. I talked to [redacted] who for some reason was very upset at me. She confirmed that a ticket was created. I asked her if I could get a copy of that ticket to show my bank so I can prove that it was comcast that caused the drop on my credit score. However she kept cutting my sentences and never let me finish. Then she raised her voice at me and said "I cant help you" and hung up on me. I believe I have been very patient, very courterous and polite in my dealing with them. I kindly invite Comcast to listen to all of my phone conversations to prove that I have never treated any of their reps with disrespect. However, I am fed up with their customer service and thus contacting Revdex.com seeking help.Desired Settlement: I want Comcast to remove the hard inquiry on me from all 3 credit score monitoring agencies. Since involuntarily running a credit check was their mistake (which they have already admitted), I want them to a) clear my credit history ASAP, b) mail me a certified letter indicating that this was a mistake on their part and they have already cleared my record/credit history c) give me 3 months of free service as a sign of goodwill since I do not know what I did or said to justify harsh treatments fro

Business

Response:

December 3, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: November 21, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by **. [redacted] received in our office November 22, 2013 referencing a credit report dispute.

I spoke with **. [redacted] on December 3, 2013 in regard to his concerns. I informed **. [redacted] that I received confirmation on December 2, 2013 the assessment against his credit was removed and he will receive a confirmation letter within 30 days with this information. The request for compensation is not justified and has therefore, been denied as there were no service or billing issues.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted]

Regards,

Executive Customer Relations

Consumer

Response:

Thank you for your promptly forwarding my complaint to Comcast. Upon receipt of your letter, [redacted] from Comcast contacted me immediately. She was very polite and professional, unlike some of the customer representatives I had talked to trying to resolve this issue. [redacted] was very pleasant to work with and she resolved my issue. As for the denial of my request for 3 months of free Comcast service, I do not have much to add. Comcast caused me a great deal of stress when their credit inquiry affected my credit score. It was their duty to resolve this issue as it was caused by them. However, accepting my compensation would have shown goodwill.

I have reviewed the response made by the business and find this resolution satisfactory.

Thank you,

Review: Comcast was providing TV, Internet and Telephone services to my home at:

[redacted], FL [redacted].

from 11/13/2012. thru 2013.

However, all the services, triple bundle, customer service were so poor and billing was fraudulent. I had no choice but to cancel the service on 2/18/2014 and returned their eqpt to their customer service store in [redacted], FL and switched over to [redacted].

I have repeated calle them and sent emails and they keep on billing on and on and they hung up on my whenever I call them.

The latest bill dt April 28, 2014, is for 384.49.

I called Comcasr couple of days ago and they hung up on me.

I do have lot of document to share with Revdex.com>Desired Settlement: Cancel fraudulent billing and refund any over payments

Business

Response:

May 28, 2014Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: May 13, 2014 Re: [redacted], [redacted]Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office May 13, 2014regarding a billing issue. On May 28, 2014, I spoke with **. [redacted] in regard to his concerns. A credit has been applied to his account on May 28, 2014 for the services from February 18, 2014 through May 15, 2014 as the account was not disconnected when the equipment was returned. The credit will appear on their next final statement which will be issued on June 16, 2014 and will reflect a zero balance. I explained to **. [redacted] that there is a remaining Digital Transport Adaptor listed on the account that would need to be returned so that we can completely close out the account. I apologized for any inconvenience this may have caused. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Corporate Liaison

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: RE: [redacted] #[redacted].

Account: 8771300510161536

In February, 2014 I moved from my previous residence at [redacted] #[redacted]. On February 24th, I requested that all Comcast internet and TV services be disconnected at that previous address. I was told to expect an e-mail confirmation, but never received one and continued to be billed for services at that address to present day (4 months after moving and making this request). On 6/17/14, I spoke to [redacted] and [redacted] at Comcast and was told that the service would finally be terminated and I would be receiving a back-dated credit. Both representatives informed me that a supervisor would be in touch with me. However, I have received no phone call and still have an open, active, and billed account at my old address that should have been terminated months ago. As part of Comcast's "Mover's Edge" program, a DVR box from my previous address was installed at my current residence, but was never activated properly. Because of this, Comcast insists that I have been using this DVR box at my old address. I have been instructed to return the old DVR once I receive confirmation that my old account has been terminated. This comes after I have spoken to 6 different representatives going back 4 months. Nothing has been done to resolve this situation and I continue to be billed. PLEASE HELP!Desired Settlement: I want Comcast service (Account #[redacted]) at my old address ([redacted]. #[redacted]) to be disconnected and I want a credit for the television and internet service charges that I have continued to receive since I requested this disconnection on 2/24/14.

Business

Response:

July 14, 2014Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103Case Number: [redacted]Date of Notice: 06/19/2014Re: [redacted]Dear Sir or Madam,This letter is in response to the complaint filed by **. [redacted], received in our office June 19, 2014 regarding a service disconnection request. I spoke with [redacted] on July 11, 2014 and confirmed the account referenced in his complaint was disconnected on June 18, 2014. In addition, a refund was processed on July 8, 2014 for the days payment was received beyond the disconnect date. **. [redacted] will receive this refund within 21 business days. I apologized for any inconvenience we may have caused while working to resolve his concerns. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards,[redacted]Executive Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was searching for a new cable package from Comcast. Since I wasn't a new customer the webpage instructed me to sign into my account to view what was available to me as a current customer So I sign into my account and it advertises several packages available to me but when I tried to upgrade or purchase one of the packages it says is available to me it wont let me It just kicks me off the page and that I needed to contact them online The online representative went through this whole thing telling me I wasn't entering my address correct and to refresh my page around 10 times . I was given 4 other phone numbers to call. After 2 hours of no answers and a total run around im finally told that those packages are not available to me even though they are advertised to me on my account page. I am upset that Comcast advertise these packages to me that are not actually available to me. Any and all prices on my Comcast account page are fictional.Desired Settlement: I think it is totally agreeable that I should get the the price of the advertised cable package prices specifically advertised to me. Or remove the false information from my account page.

Business

Response:

September 23, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: September 15, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office September 16, 2014, referencing a service upgrade request. I spoke with [redacted] on September 17, 2014, regarding the above concern. I confirmed the offer she referenced as seeing online was an eligible upgrade for her account and apologized for any conflicting information she had received prior to our discussion. I assisted in upgrading [redacted]’s television and phone service to this new promotional package. [redacted] is aware the new rate is good for twelve months from September 17, 2014. Effective September 18, 2015, the package will go to an additional twelve month promotional rate before going to every day pricing on September 18, 2016. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, Matthew F[redacted]Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Basically, Comcast (Xfinity) consumer service is terrible. I can never get any changes or report problems with my service without spending at least 20 minutes on the phone and going through myriad electonic phone trees and advertisements. I just spent 35 minutes on the phone with a customer service representative who seemed very nice (after the usual phone tree and ads). I was calling about an incorrect bill. After 20 minutes, she said the bill was correct and the promotional service I had had ended. She said she would transfer me to someone to change the plan. After silence for 10 minutes, I asked if she was still there, and she said that that office had closed at 7 p.m. (she made this statement at 8:50 p.m. - and she couldn't have told me that before???). She then said that she would make the change. After another 5 minutes, I asked if she was still there, and she said yes, but now she had to get her supervisor to find out what plans were available and to negotiate a price with me (so I wouldn't have to call back). I said OK. After another 5 minutes ( 35 MINUTES TOTAL, MOSTLY ON HOLD) - I was cut off. When I tried to call back, I got a voice message saying that the office was closed.
I really suspect that I was just being made to wait a long time to see if I would hang up and not request a decrease (less expensive) service - she knew this is what I wanted.

I have been using Comcast xfinity service for home internet over last 1 year. As the promotional offer ends and rates got increased, I requested customer care to offer me some good plan. They offered me a no contract, 75 mbps download speed with 45+ cable channels plan @ $30 per month + tax. Then, I waited a few days, but my plan did not get changed. I chatted again with customer care. There I provided the last chat transcript as a proof and created a ticket to investigate. I kept on chatting and calling them 4 to 5 times in next one month and every time, after wasting my time, they said their supervisor is busy in meeting and they would call me back on next day, but nobody did ever. After few more days, they said this offer was an invalid one and the agent made a mistake to make that offer to me. They put me a 25 mbps speed with basic cable and HBO @ $59 per month + tax plan, which is noway comparable to what they did offer earlier.
Fade up with their customer handling, I decided to move to Fios. I called Comcast on 10/19/2015 to discontinue my account on 10/26/2015 (as this was the last date of the billing cycle for which I already paid). But, to my surprise, they suspended the service on 10/21/2015. What is this? I have already paid till 10/26/2015 and I am supposed to get the service till that day?
Fortunately, I already got Fios connection and thus I'm not calling them anymore to get myself annoyed with their lame excuses. But this is certain, I'd never move to Comcast, neither would I encourage any of my friends to take it. Rather, I'd ask all of my friends not to get a service from Comcast.

I was in the us navy with service from comcast, we were required to move barracks rooms often. On my last move, they decided to not finish pulling what I owed them off auto pay. They changed my account number only, and nothing else. I was a customer for several months, and I recieved no notificatons or any attempt to contact me. Today I woke up to a phone call from a collection agency. I had no way of knowing I even owed comcast anything.

I have been calling since March, 2015 as to why my bill is higher and higher each month. I understand I made some payments late but the bill kept getting higher. Finally, a rep in April said I would pay $120 for HD cable,internet, and phone. I told her I didn't have HD tv and I didn't need a phone line. She explained to me it would be ok that I was cheaper to get it like this. Now I have a bill for $216 supposedly for the month of April and May. Every time I talk to a rep or supervisor they keep talking to me like I am an ignorant person doesn't know what I'm talking about. I have had the worse customer service with Comcast and would never recommend it to anyone.

I have had Comcast off and on ALL my life and this is the final straw!! I am a disabled single mom, I make monthly payments to my cable bill and every time I call since October 2014 I get disrespected. I have been very loyal to this company for years. when I last called on June 12, 2013 to see why my cable was off when my bill CLEARLY states due date JUNE 13, 2015 the agent was very rude and told me "it wasn't her fault bill wasn't paid" She told me "if I didn't like the cable then bring the equipment in" I was appalled!!! I have never felt so low or degraded about such a minor situation. If I wasn't on disability maybe I could make more than monthly payments but I cant!! I have never written a review for ANYONE -ANYWHERE, but this has been bothering me all week and has caused me to become depressed. Please speak with this employee and the other's about the words they use, this is unfair to the people who spend their limited incomes on your services, I just ask for respect, not a discount.

I have been a Comcast customer for a total of over 4 years for TV/cable and internet. I moved to a new house 2 months ago and upgraded my account to include a landline and home security. The installation was prompt. The technician came in on time and installed the equipment for home security. That included 3 door/window sensors, camera and motion sensor. The technician said that I do not need extra equipment to secure my home. However, few days later I soon realized that the whole setup was not secure enough. The motion sensor does not pick up movements leading to the upper floor which I was told otherwise. There is also another major door that needed a sensor. So I called Comcast again and asked for extra sensors. I was reassured that I will not be charged for an "on site visit fee" for the technician to come back and install the extra equipment. Technician came in again and installed the sensors.
All is well until fast forward several weeks later. The bill came. Guess what, I was charged $99.9 for on site visit fee which I was told otherwise. So I called Comcast again. Hold times were long as usual but I managed to talked to an agent in about 8 minutes. And then was passed on to the next agent, then to the next agent. This goes on and on for a total of 4 agents for over 45 minutes. In the end, I was told that there was nothing they could do because it was a valid charge. Valid charge? I'm sorry. Why should I be charged $99.9 for on site visit fee again when Comcast did a lousy job with securing the house in the first place? I told them it was not fair. But was told there is nothing they could do as it was a valid charge. Now it is past the 30 day money back guarantee so now it is too late to cancel the service.
Xfinity home security is not as reliable as advertised. In my case, there were multiple areas in my home that were vulnerable. And then their customer service also sucks! I guess I just have to suck it up for the entirety of the 2 year contract. Lastly, this is no way to treat a loyal costumer.

I’ve finally reached the point where I feel that I have to write a review Comcast’s service. We had a service appointment scheduled for Sunday, August 16, 2015 to upgrade our equipment. Comcast failed to show. When we called, we were told that the technician’s last call ran long and he could not provide our upgrade. Due to my wife’s and my own schedules, the earliest we could reschedule was Thursday, August 27, 2015. The service appoint was set between 8:00 AM and 12:00 PM. The installation technician showed up within the scheduled timeframe and completed the upgrade at about 11:30 AM. We thought everything went rather well. With only one missed appointment, when dealing with Comcast, we consider this as exceeding our expectations.
However, about an hour later I booted my computer only to find that I could not connect to the Internet. A minute or two of troubleshooting led me to find that the Coaxial cable to the cable modem was cut.
At this point we called 1-800-comcast and requested that the severed cable be replaced. Customer support scheduled an appointment for that same day between 1:00 PM and 5:00 PM. A few minutes after 5:00 PM I called customer service to see if they could provide an update on the status of the scheduled appointment. I was told that dispatch had been contacted and the technician was either in route, or would be in route soon. When I asked the customer service representative to tell me at what time I could expect the technician to arrive, I was told that she did not have that information so I asked to speak with a supervisor.
The supervisor picked up after about ten minutes on hold. Again, when dealing with Comcast, 10 minutes is lightning fast. I ran through the entire chain of events again with the supervisor. This time I was told that there was no technician in route because an installation tech was scheduled to come out, but they had to cancel that because an installation tech could not perform the repair. (Apparently, an installation tech can install a new cable when installing equipment, but he cannot install a new cable to replace an existing cable that he had cut when installing the new equipment?) So, with no technician in route, I was told that the only thing they could do was to send out a repair technician the next day. I expressed my dissatisfaction with their handling of the situation. The customer service supervisor did his job very well. He assured me that Comcast was very sorry and they would definitely fix the problem with a service call the next day. He even promised to call dispatch and attempt to have a technician sent right away. He even called me back to say no matter how hard he tried, they just can’t send anyone until tomorrow.
In most cases, having a technician come out the next day would be completely satisfactory. However:
1 – The installation technician caused the problem
2 – Comcast scheduled a repair for the same day
3 – Comcast failed to show for the appointment
4 – Even after failing to show, Customer service told me they were on the way
5 – A supervisor then told me there was no one on the way
I have been a Comcast customer for over 17 years. We pay $236.10 each month. I have never had a positive experience with Comcast. If there was any other option for high speed internet in our area I would change to another provider. Each and every time I have to deal with them, other than sending them money, is ridiculously difficult, very time consuming and always left without satisfactory resolution.
I doubt that there is anything that will come of a complaint with the Revdex.com because I’m sure there were no laws violated, but at some point can’t Comcast be held accountable for being such a terrible company?

I recently transferred services from one location to another within the same city. Working with Comcast to move service has been the worst experience ever. Comcast's ads on "Movers Edge Makes it Easy" campaign is such a lie!
Since I called to move service, I've done nothing but getting horrible service.
1. Waited for 9 days until a move date was available.
2. Took off of work on the day of move in, after 2 hours of waiting for the technician, I found out that the technician drove up and drove off without even calling me. The customer service people then laughed on the phone at me at my frustration.
3. Spoke to a supervisor who said they would fix it...and waive the installation fee
4. Found out that we had to reschedule the technician to come, waited another 4 days, by this time, it was almost 2 weeks before I had my services installed.
5. Today, a month later, saw my Comcast banking withdrawal at a higher amount.
6. Called billing dept and found out that I was charged for the installation fee.
7. Logged into my account and my old address is still there and I couldn't see my new bill. Apparently billing dept told me that I have to call their IT department to transfer the user information to my new address. Btw, I didn't get any notification when I moved to do this.
Not impressed. As a customer I'll hold my end of the contract and wait out my time with then, but once it's up, I'm leaving to their competitor. Counting down the days....

I've always owned my own modem for Internet service. I replaced my modem about a year back and registered it myself through the Comcast website. I noticed on my bill that a modem lease fee had been added since the time I installed my own device.
It's been one year and this is still not resolved. I'm fighting for back pay, but I'm not expecting much because I can't get anyone with the company to show any paperwork that I actually leased the hardware.

I have made two appointments and they've canceled twice on me. This is NOT the first time they've done this. They can make an appointment just as easy as any other company but keeping it and getting a technician to assist you is near impossible.
Their products that they rent out are also of questionable quality since they reuse faulty equipment. So the end user has to hope that IF they get a technician to help them that they get something that lasts for longer than a fruit flies life span. Though even that is doubtful. Then they'll have to call customer service if ( see when ) something goes wrong.
Speaking of customer service. It's mostly a maze of synthesized computer voices, endless phone transfers, and people that can't ( or won't ) give you a direct line to someone that may actually be helpful to the end user. The sheer amount of run around by customer service just to keep an appointment to replace faulty / worn out equipment is mind boggling. I'd actually recommend canceling the service if something goes wrong as you'd only have to put up with that head once ( at least in theory ).
In short do NOT look for customer service if you choose Concast ( no that's not a miss spelling they're practically con artists ).

Dear viewer,
Where to begin? Lets start with the fact that I have been a customer of Comcast for the last 2 years and am going on 3. That being said, this complaint has derived from the last 3 months/ the beginning of the 3rd year. In order to keep this review as neat and clear as possible, I am going to bullet point in chronological order what has happened over the past 3 months.
Start of the confrontation- August 15th,
- I requested on August 15th that our internet and cable service be transferred to our new address.
- Comcast tells me that it can be done but not until September 15th. Comcast also says that we have an option to get a "transfer promotion" that will lower our monthly cost and not take away from what we already have.
- I agree to go ahead with the transfer if it can be done by September 1st at the absolute latest. (That would give them 16 days to press a button.)
- Comcast then tells me it can be done if they put in a expedited work order. (So I agree to have it done.
September 1st,
- I decide to give Comcast a call and follow up on my service request.
- Comcast responds by telling me that the service is scheduled for September 15th.
- I then decide to remain calm and request that the service take place no later then September 5th. (That means they have 4 more days to press a button.)
- A Comcast Supervisor says it will be done by the 5th of September at the latest.
September 5th,
- We still do not have service so I decide to go into a actual Comcast store. After waiting for about an hour, I ask the Comcast employee when my house will have internet.
- The Comcast employee then responds by telling me that his system shows September 15th as still being the transfer date.
- I am now LIVID and ask to speak to the manager. (No reason to get mad at the low level employees when they are just doing as told.) After telling my story to the manager, he assures me that a worker will be out to my house the very next day.
- At this point I agree to wait one more day but of course I still find myself questioning him on everything he says because I do not believe anything they say anymore.
September 6th,
- A service guy comes to my house and plugs in a cord. (Comcast charges me $40+ for doing something I could have done.)
September 10th,
- After 4 days of having internet and cable everything goes back down hill. We discover that our TV is limited to only basic cable and that we no longer have 140 channels, HBO, or StreamPix. (We were suppose to have all of the previous listed things as we did the year before and as the "transfer promotion" said.) At this point I decided to give Comcast a call.
- Comcast tells me that we should have HBO and StreamPix but not 140 channels.
- I then respond by telling them we have had all of these things and I was told that we would.
- Comcast says they can do nothing for me.
September 16-20th,
- I come home to a house that has no internet or Cable.
- I decide to call Comcast and work my way up the chain of command. Once I speak to a supervisor for over an hour, she tells me that my bill will be changed from $80 a month (not including the modem) to $60 a month and that I will have 140 channels, HBO, and StreamPix. (Keep in mind, I did not request a bill cut but just that I be given what was promised to me.)
- At this point I think everything has been resolved.
September 22nd,
- We still have yet to receive our 140 channel subscription but we do have internet and the bill seems to be cut.
- Comcast tells me that no manager can provide me the deal that was promised.
- After talking to a manager for over an hour and getting no where, I decided to hang up the phone and live my life without the unneeded stress.
In conclusion, I am writing this review to warn others that when a Comcast employee says something to you, you had better record the conversation or have them send you confirmation emails. That being said, I do not trust anything they tell me now and you should not either. At best, you should question everything they say.
Last Statement to Comcast:
- 'Put yourself in your customer's place.'