Comcast Corporation

My name is Juli Rogers and I am writing this letter to inform you of the way I was treated by your company over the weekend. On Friday August 7, 2015 I walked into the Comcast location in Woodhaven on West Rd to sign up for Comcast for the very first time, at that time I had my cable and internet through WOW and did not have a problem with them I just wanted the channel BBC America and they did not offer that channel. The customer service rep inside was very helpful and signed me up and I left with my 2 DVR boxes and my modem. She said I had to disconnect my WOW wires and boxes replace them with Comcast wires and boxes then call 1-855-652-3446 to activate my boxes. I called them at 4:34 PM on that Friday and there was an error and they said they had to send a tech out and that he will be out Saturday August 8th between 2:30 PM and 4:30 PM. I asked my cousin to come over and check to see if I hooked everything up right just to make sure we changed some wires around and I called back at both 6:58 PM and 7:47 PM and I spoke with 2 different people who both said I needed a tech and to just keep my appointment for Saturday. So Saturday came and I sat home all day I had a wedding I RSVP’d for that started at 3 PM I just thought I would be late but nobody from Comcast showed so I called Saturday at 4:20 PM to ask where the person was and I was told my appointment had been changed to Wednesday and nobody called to tell me that. The women apologized and scheduled me for an emergency appointment for Sunday and she gave me a confirmation number to confirm it CR**SSN**. So Sunday came and again NOBODY showed up! I called, cancelled, returned my boxes and got my WOW back. This is the worst customer service I have ever experienced especially for a first time ever Comcast customer. I just wanted you to be aware of the way customers are being treated.

Every time we have a scheduled appointment they either do not show or don't have the right equipment to complete the service call. Today we had an appointment window between 2:30 - 4:30 pm. At 4:00 they called to say they could not make the appointment. They do this all the time to us. I can't believe they can still be in business and their service is so awful.

I have just spent 20 minutes with a
customer service person trying to find out how I can block a number.
She has yet to give me the directions so I hung up.
I couldn't even u see stand her accent either.

I recently moved from one apartment building to another. I called over a month prior to the move to ensure that I could transfer my current equipment to the new apartment. I was informed that yes, this was possible. However, when I move into the new apartment, none of the mobile app's, nor does the TV service work. I called tech support about four different times just to be transferred to random individuals and be disconnected from the call. I probably spent 10+ hours on the phone trying to get these issues resolved upon where they decided to send a technician out to the apartment for free to switch boxes. The technician came and immediately said there was nothing he could do. It wasn't until after I told him what I THOUGHT the problem was did he agree and eventually get the service running. I was then again told the tech visit would be free, and that I would get a credit for the time without service. I was then informed that I needed the internet service in order to have the mobile app's.
Well wouldn't you know, when the bill arrived for the month, I was charged for the tech visit and other random charges. I again had to call support to get the issue resolved. I was told that I would receive both credits before the bill would be charged to my credit card. However, there was no credit applied for either the tech visit or the time without service and my bill was charged some random large amount. I will now need to call back again, in hopes to get my credit card credited.
I have never experienced such terrible customer service. I shouldn't have to spend hours and hours on the phone just to get television service. In addition, I shouldn't have to call to get my bill corrected, then be told it was corrected, just to be charged more than the original bill emailed.

I ordered my Comcast service of internet/cable/phone + Home security on October, 2014. The problem I have is with there Xfinity Home (security - if you can call it that) system. DO NOT get this system it is the worst excuse of a security company. I pay for monitoring every month never been late, pay automatic. My system has been down, alarm goes off and non existent mobile application. My system has been off more then on since day one. I had to reset system 3x in past 11 months. I called to ask how to do this (due to does not say technician will come out on website) person on phone asked didn't we call you? I said no never heard from you ever he was surprised. Then offered to send technician but for a price. I said no I reset it worked for maybe 2 weeks. Well I called today to cancel service (since I ordered brand new security system w/home automation and monitoring from different company) well customer service told me I have contract for 2 yrs they would charge me $300.00 early termination fee. Well talk about losing it on phone, I know it not customer srv fault it Comcast fault. I told her so I have to keep paying $30/month x 12 = $360.00 for another year to not get charged $300.00 for cancelling there worthless system that they never monitored anyways. I told her they should pay me for my year of not getting service and not feeling safe at all. I still waiting for a call back from her supervisor (probably never will hear from them). I so disgusted if I could get a different cable company I would. Save yourself a lot of hassle and safety - DO NOT GET THIS SYSTEM unless you don't want to feel safe. There service and mobile app are a disgrace to the security field. They really need to get out of the security part of business. They have no clue what they doing. This is a truthful review there other services have been great it just the security portion.

I am unable to send or reply to emails using my iphone thru my Comcast account. I tried to resolve this but was unable. I did a live chat w/ Comcast no success. I called customer service and after sever tries they were not able to resolve the issue. I spoke w/manager saying I would be connected w/ email tech. I am currently still "on hold" 2hours and 13 min. into my call. I am very frustrated with Comcast.

After I made numerous complaints within my first month of service and even had a technician come out, I cancelled service. I was still being billed even though the usage report showed no activity. Then they called me multiple times throughout the day for a payment and when I argued about being wrongfully being billed they credited the account but not for the full amount of the month without service. They also claim that they have no record of my complaints which led to the technician being sent out. They are covering up for their bad service and making me pay for it.

I am tired of the poor comcast customer service. I'm tired of seeing commercials saying that they have improved but in reality have not. I have spent almost 3 hours on the phone with comcast today and am not satisfied with any of it. I was quoted incorrect prices, I was signed up for services I did not want, put into a contract that I did not want to be in and I was charged for packages I did not want. Then I was not allowed to go back into the package I was taken out of because it does not exist any more. So now the only real option that I have is to sign into a package that is more expensive that my old one, but offers less channels and slower internet speed. Comcast is perhaps the worst business I have ever encountered, and I wish there was another option, but unfortunately they have a bit of a monopoly on the area. All I want is my old plan back and to not be charged the outrageous amount they are asking for all the services I was signed up for against my consent.
I am currently posting this as a review as opposed to a complaint with a resolution request because after 3 hours on the phone with comcast, they finally put me into their own complaint department/resolution request. I was told it would take at least 5-10 days for them to get back to me. I am a reasonable person and would like to at least give them the opportunity to make this right on their own. I do however, plan on filing a formal complaint if they do not take the appropriate steps to make this right on their own.

Abysmal customer service!!! When I tried to get online help their website hung. So I called their help line and descended into phone menu h[redacted], including 2 hang-ups on their end. I finally was able to get connected to a live person after pressing the "0" button for about 30 seconds solid. The issue was regarding the upgrade of my set top boxes. I was supposed to get return mailing labels for my old STBs but didn't. After an hour of help line h[redacted] they agreed to pick up the STBs at my front door. They did not show up. No explanation why, they just didn't show up. I ended up taking the STBs to a UPS store so that Comcast would not charge me for returning them late. When Comcast received them, they did not properly credit my account so I was charged for them anyway. It took another eternity to get that straightened out. Life it too short to deal with Comcast but unfortunately they have a monopoly in my neighborhood so I have no choice. I'm praying for G[redacted] Fiber to come to P[redacted] so I can say hasta la vista baby to Comcast forever!

Xfinity "Comcast" is has the worst customer service ever in business. They don't care about their customers, they don't return phone calls and they are stilling from their customers.
1) When I call to get help, they talk to me like they can care less of what's going on with me or my account, because they have a lot of customers who cares if they lose one.
2) When they "claimed the phone call dropped" and/or they did hang up on the caller, they wont return the call.
3) we have Cable and Internet only with Comcast, they said our bill will be $87.00 every month, we never been late in our payments, everything looks fine we were paying $87.00 every month, than suddenly we receive a bill for $200.00 in the mail, when we call customer service to figure out what this bill is, No one can give me an answer, when I ask to speak to a manager they transfer me to another department that has nothing to do with the issue. Now that department got to transfer me back, Playing with their customer like a tennis ball. Than suddenly have someone on the phone telling me "that's my bill, I have to pay it" NO NO H[redacted] No I am not going to pay for it. Till today my account is saying $200 for over 3 months and no one not even a manager can help me. What a customer service. SUXXXXXXX

I have had comcast for a few months now. Before getting it disconnected, finally. Let me be the first one to say I am so glad I have not went into contract with them. There customer service on the phone and in person is the most WORST of the WORST I have ever ran into. I have cancelled my services once because a customer service representative was so mean. Just for a lady to call me back and after the 10th no she just turned the services back on. But recently I returned my equipment to the comcast store I wasnt even in there 10 minutes and the guy who excepted my boxes back was completely terrible. Rude in every way possible. I am extremely suprised this company has made it this far with the type of people they hire. But they will never get my business again or my families.

Review: With regard to my Xfinity Home Security, there have been 2 occasions where equipment has failed and a technician has come out to replace the defective equipment. At every turn, I have been assured (by the technician and by numerous customer service representatives) that there is never a charge for this. Despite these assurances, I was billed $50 on 12-28-12 (the date of my first service visit).

During 2013, I have spent over an hour and a half on three separate phone calls to Comcast Xfinity billing, where each time I am told that, “no, there is no charge for this service call” and was assured that the $50 would be promptly refunded to my account. It has now been nearly 1 year, and this charge has never been refunded as promised.

On 9-24-13, after Comcast sent me a new modem to use with our Security System, our network camera stopped working. A technician was dispatched to replace the camera. Once again, I was told by Customer Service and the technician that there would be no charge for this service call. Upon receiving my latest bill, there is a charge for “9-24-13, Residential Service call, $50.00”.

From my every interaction with Comcast, there is no dispute, disagreement or grey area. I continue to be told that there is no charge for these calls servicing defective alarm components, and when I am charged anyway, they apologize and promise to refund my account.Desired Settlement: Currently, I only seek to be refunded the $100 incorrectly charged to my account for the 2 service calls that were to service defective alarm system components.

Business

Response:

December 9, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: November 19, 2013

Re: [redacted]

[redacted]

[redacted]

Dear Sir or Madam,

This letter is in response to the complaint filed by **. [redacted] received in our office November 20, 2013 regarding a billing issue.

On November 20, 2013, I spoke with **. [redacted] in regard to his concerns. A credit has been applied to his account on November 19, 2013 for the charges he was assessed for Service Calls for his Xfinity Home Security. The credit was reflected on his billing statement dated November 19, 2013. An apology was extended for the time taken to resolve this concern.

**. [redacted]’s concerns have been forwarded to the proper management group for further review.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted].

Regards,

Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was called promptly by someone who was able to immediately resolve this. My only other request was for them to fix the problem so others are not billed in error.

Regards,

Review: I just recently switched from [redacted] to Comcast services for Cable & Internet. When I signed up for Comcast services I spoke with a [redacted] and was told my monthly bill would be $106.94 per month. I was also told by [redacted] when signing up that there were no installation fees and that I would get a free DVR. My new services were installed on Nov. 5, in which my mother in law was at the home as I had to work. The technician did not make sure all of my TV's were working correctly before leaving. I had to call tech support 2 times on the same day of the install to get my services working correctly. When I received my first bill I was charged a fee of $39.95 for a technician visit. So I called Comcast and spoke with a very rude person who argued with me, I asked to speak to a supervisor and there was not one available & I was supposed to get a call back that I never got. So then my second bill comes and I was charged for a fee of $49.95 for Wireless Network Set up on Nov 5. I was never told of any fees for a tech visit or for wireless set up when I signed up for services. I called Comcast again and spoke to another rude person. I ended up hanging up on the person as I was so irritated that she was rude and would not handle the issue. She kept telling me the installation was free, but then Comcast charges for the tech visit and setting up wireless that is not free installation when you are charged later on your bill. Also I was told I would receive a free DVR, which I am being billed $9.95 a month for the technology fee to use the FREE DVR, therefore it is not free or they misrepresented the FREE part as I was told by the rude lady I spoke with that there is a normal fee of $8 per month for leasing the actual equipment. But I still consider that false advertisement when you are told something is free and then charged for it at a later time.Desired Settlement: I want these fees waived as I was never told of them before signing up for services.

Business

Response:

December 16, 2013

Revdex.com of Metro Washington DC & Eastern Pennsylvania

1880 John F Kennedy Blvd., Suite 1330

Philadelphia, PA 19103

Case Number: [redacted]

Date of Notice: December 5, 2013

Re: [redacted]

[redacted]

Dear Sir/Madam:

This letter is in response to the complaint filed by [redacted], received in our office December 6, 2013 regarding a pricing concern.

A Comcast representative spoke with **. [redacted] on December 9, 2013 and resolved her concerns. A loyalty discount was added to the Comcast account on December 9, 2013 to honor the monthly rate of service referenced by **. [redacted]. **. [redacted] is aware her promotional package and loyalty discount are 12 month offers which will expire on November 5, 2014. In addition, a credit adjustment for the installation charges was applied to **. [redacted] Comcast account on December 8, 2013. The credit and billing adjustment will be reflected on **. [redacted]’s next billing statement dated December 21, 2013. An apology was provided for any inconvenience **. [redacted] may have experienced in attempting to further discuss this matter.

I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.

Regards,

Executive Customer Care Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I moved out of my apartment back in January 2014 and had my cable services disconnected. I paid my cable bill in full but was do a refund due to early move-out. I contacted Comcast about two weeks ago to inquire about my refund. A representative stated that they did not have forwarding address on file so I provided that to them. I still have yet to receive my refund.Desired Settlement: I would like to receive my refund immediately. It has exceeded the time allotted for the refund.

Business

Response:

April 29, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: April 9, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office April 9, 2014 referencing their refund. The refund check was re-processed and mailed to **. [redacted] on April 22, 2014. **. [redacted] confirmed she received the refund on April 28, 2014. Review of the account indicates that a refund was initially mailed on February 28, 2014; however, **. [redacted] did not receive the refund due to an incorrect address being listed on her Comcast account. Our finance department confirmed that the initial refund mailed on February 28, 2014 was not cashed. I apologize for any inconvenience received while trying to resolve her concerns. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####. Regards, [redacted]Comcast Executive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I am moving outside out of Comcast Service area, and they are wanting to charge me an Early termination fee to cancel my service. I will be living in an area that Comcast Does not provide service, and they are refusing to waive the FEE of $300.Desired Settlement: I want the Early Termination Fee to be waived from my account of $300.

Business

Response:

June 9, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted]Date of Notice: June 2, 2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by [redacted], received in our office on June 2, 2014 regarding an early termination fee. On June 9, 2014 I spoke with **. [redacted] in regard to his concerns. The early termination fee is a valid charge; however, we have agreed to waive the early termination fees that will be assessed to his account as a courtesy. The fee will be waived once **. [redacted] disconnects service. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####, ext. [redacted]. Regards, [redacted]Comcast – West DivisionExecutive Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. On a side note, I do believe this is a malicious business practice, and they should be forbidden to charge anyone a termination fee in an area that they do not provide service.

Regards,

Review: In early 2012, I opened an account with Comcast. While opening the account, I was residing in the state of California at the age of 16. After having opened the account, I had service for approximately one year, and then moved with a balance left on the account of approximately $300. When opening the account, I did not have a co-signer over the age of 18 and was just allowed to sign myself into a contract. Minors are legally incapable of entering into contracts, and therefore I should have not been allowed to open an account. This negatively affected my credit rating, and now may restrict me from applying to certain jobs. I've returned all equipment, and while talking with representatives, I was never able to talk to someone about this issue, and after approximately 4 transfers, I hung up.Desired Settlement: I would like to receive a refund on the amount paid towards closing the account (approximately $300) as I was a minor and not legally bound to the contract, therefore had no duty to pay. I would also like to have the issues with my credit removed as I was not legally bound to the contract, therefore not having a duty to pay.

Business

Response:

June 27, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: 6/10/2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the complaint filed by **. [redacted], received in our office June 10, 2014 in regard to a collection notice he received. On June 17, 2014, I was able to speak with **. [redacted] and addressed his concern. I advised him that the social security number associated to the charged off account was issued in 1995. **. [redacted] set up service on February 19, 2013 which put him at the age of 18. I advised him that he would have to provide the required documentation such as valid picture ID, proof of social security number and a birth certificate to clear the account. **. [redacted] understands that the account balance is valid and will have to be paid in full. The charged off account was sent to collections on October 13, 2013. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted] Ext. [redacted]. Regards, [redacted]Executive Customer Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I currently have all required documentation to clear the account. I would like to know how I am supposed to send the documents to you as I can scan them and email them to you, or fax them if provided a fax number.

Regards,

Business

Response:

July 9, 2014 Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Case Number: [redacted] Date of Notice: 7/2/2014 Re: [redacted] Dear Sir or Madam, This letter is in response to the rebuttal filed by **. [redacted], received in our office July 2, 2014in regard to a collection notice he received. On July 7th and 9th, 2014, I was able to speak with **. [redacted] and addressed his concern. **. [redacted] provided the required documentation and has been advised that the charged off account has been removed from collections on July 9, 2014. I confirmed that a credit was applied to the account on July 9, 2014 to clear the balance. **. [redacted] is aware that there is no balance owing on the closed account. **. [redacted] understands that it may take up to thirty (30) days for the account to be removed from his credit report. **. [redacted] confirmed that he considers this matter resolved. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at [redacted] Ext. [redacted]. Regards, [redacted]Executive Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the assistance from both parties and thank both the Revdex.com and Comcast for resolving this matter.

Regards,

Review: To whom it may concern, We recently received a new modem that we were requested by Comcast to change out our self. August 3, 2014 we followed the enclosed directions and changed out the modem then contacted the activation line to connect. After 1 plus hour on phone the only internet service we now receive is from our hard wired computer. The modem does not have sufficient enough signal to work our wireless computers through out the home. The help line instructed us to disconnect the apple wireless router as it would no longer be needed. This router was installed in the past when we sign up for your service to have sufficient enough signal to have wireless capabilities which a Comcast rep. hooked up during our service install. Also we have our phone line through Comcast also which allows us to use a fax machine for my business. It is no longer working since the change out of modem. Finally, our homes security alarm is also attached to our phone line and now will not communicate with the alarm company which wants to charge us to come out and correct if possible. The alarm is my main concern as if we have a fire or a break in we no longer have service. For my records I am responding to Comcast so if we do have an emergency we will have documentation to hold Comcast liable. To top the inept service Comcast offers we were instructed that a rep. from Comcast would be out to correct the problems August 4, 2014 between the hours of 2 p.m. & 10 p.m. After making a follow up call to Comcast @ 6 p.m. we were informed that this visit is not going to happen. Realizing we are still probably on a contract with you I am sure you are going to adjust our bill for lack of service. Ha Ha I bet that if we did not pay our bill it wouldn't take you but seconds to discontinue our service. Obviously service after the sale is not in you order of doing business. A question for you is since Comcast has caused this disruption in service is our contract now void so we can shop other avenues? I am sure that when you have the time to offer customer service you want hesitate ask us to stay home for hours and wait on your service tech's. One last fun fact I am forwarding this to the Revdex.com and anyone else I feel may be interested in your lack of service.

[redacted] Reliable Construction

Cell ###-###-####

Cell ###-###-####

[redacted]Desired Settlement: Come to the house and fix or pay to have fixed our security system and make the product perform properly

Nothing new to report for those of us who have used Comcast in the past and may still be using them because they are our only choice for services.
So, back in 2009 I signed up for a deal on internet via comcast that seemed too good to be true. Not a promotion. A deal. I called. I read the fine print. I printed things out I could JUST to make sure I was getting exactly what they advertised. Low and behold, it was legitimate! High speed internet, 3MBs down for 24.99 a month. AWESOME! I had it. I loved it and they gave me speed increases while not increasing my cost. I couldn't believe it. There were the occasional fee or service price increase BUT, compared to other ISPs, the deal was still great. I was now getting 25MBs down for a TOTAL cost of 34 dollars and change. So, I decided to get TV added. And here's where things went wrong.
I added TV service, HD with HBO in Sept of 2013. I SPECIFICALLY SAID do NOT bundle my Internet. The CRS said, "Okay. No problem." I was never told they couldn't do that and was told the price of my new bill. I was happy with the cost AND, the total and reading my bills SHOWED my internet was still the same AND that my TV was separate. Well, apparently LAST YEAR when I went to cancel HBO, I was of course sent to retention to keep me paying more money for services and again told the CSR do NOT bundle my internet. Again I was told it was not a problem. However, he lied. I was put into a "Double Play" bundle and my bill stayed where I wanted it for about 3 months, then BAM, 20 dollar increase.
I just got off the phone with a Comcast CSR again and explained and instead of giving me what I was paying for for just my internet BEFORE they hosed it up, I was told they can't see what I used to have and that my new internet only bill will be 75$. More than DOUBLE what I was paying prior to this simple request to KEEP my services separate. Now, I'm paying more for less.

Order the Internet service with self-installation, when service was turn on and equipment connected, there was no service. Contacted Comcast service and they can't figured out the problem, they said they will send a tech out to determine the problem. First appointment, the tech showed up 1 hour late, which at that time no one was available at the service address. Second appointment, it canceled and no reason was given. Third appointment, the tech showed up at the last minute. The tech looked around and figured out that the line that goes to the line was not connect properly and the issue was fix. Two months later, service got disconnected because there was past due amount, keep in mind that monthly payment has been send regularly and there was no interruption in monthly payment. Contacted Comcast, found out that there was a charge for when the tech came to the house. Tried to explain that the issue was outside the house not inside the house so there should not be any charge, but still the rep said I have to paid for the charge. Asked Comcast rep that should the customer got notified that there's charge when tech came, Comcast rep replied that yes, the tech supposes to mention about the charge, but there was no mention about any charge from the tech. Asked Comcast rep where to go to make complaint, the rep said just go to comcast.com, but can't find anywhere on the site to make complaint. At the end, have to paid for the charge in order to get the service turn on plus extra fee to turn on service.

I went to a Comcast Center to return my equipment, they said I would be able to move to a "cheaper" plan if I added phone and downgraded my tv. It actually ended up being more expensive because they compared the pre-tax and fees plan with the post tax and fees plan of the old plan.
The very negative part of my experience is that they wouldn't let me revert to my old plan, instead they said they don't have that promotion anymore, so basically they were planning to charge me more for the same plan I have now, on top of misleading me before.
I ended up taking away TV and just going with Internet, but this practice was very misleading and wrong, basically lying about how much I would really have to pay.