Conn's Home Plus

Thank you for the opportunity to respond to ** ***’ complaintOur records show on 11/19/14, [redacted] purchased a LG 3D Blu-Ray Home Theatre System with a 24-month Repair Service Agreement After further review of [redacted] ***’ complaint we show Conn’s agreed to honor his request for an exchange [redacted] received an in-store credit for $which was the original amount he paid to re-select another home theatreOur records show on 2/4/15, [redacted] re-selected a Bose CinemateHome Theatre System for $and financed the difference on his Conn’s account If we may be of further assistance, [redacted] may contact customer service at 1-877-358- Kind regards, [redacted]

Thank you for the opportunity to respond to [redacted] ***’s additional comments After further review Conn’s has agreed to exchange [redacted] ***’s [redacted] sectional set which consisted of four pieces; right arm, left arm, chair, and square ottoman [redacted] has been issued an instore credit of $2,049.96, which is the original amount paid for the four pieces [redacted] may visit her nearest Conn’s to reselect and schedule delivery If we may be of further assistance, [redacted] may contact us at [redacted] Kind regards, [redacted] ***

Thank you for the opportunity to respond to [redacted] complaintOur records show on 11/15/14, [redacted] purchased the [redacted] Twin Over Full Cherry bunk bed set which consist of four pieces (upper head/footboard, lower head/footboard, ladder w/rails and slats) which comes with a 1-year limited manufacturer’s warranty; no additional coverage was purchased We researched [redacted] complaint and found on 4/3/15; an exchange was approved on [redacted] rails and slats due to defects were found at the time of inspectionBefore the exchange was processed, [redacted] contacted our service department on 4/17/stating both the upper and lower head/footboard ends were brokenA service appointment was scheduled on 5/1/15; during inspection the serviceman found the wood pins were broken and would require new rails to complete repairsParts were not ordered due to the rails were previously approved for an exchange by the manufacturer [redacted] exchange was updated again on 5/19/and her account was notated regarding her approval to receive new slats and railsOur records show on 6/19/15, Conn’s delivered the new rails and slats and our team re-assembled the bed [redacted] signed her delivery ticket acknowledging she received her items in good order; no damages were reportedAs of 6/26/15, we have no record that [redacted] has contacted us regarding any further issues she is experiencing with her bed since delivery was completed At this time [redacted] bed does not meet the qualification for an exchange under the Terms and Conditions of the manufacturer’s warranty; no credit is dueIf [redacted] is in need of service she may contact our Service Department at [redacted] to schedule an appointment If we may be of further assistance, [redacted] may contact our customer service department at [redacted] Kind regards,Dyeisha [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Thank you for the opportunity to respond to [redacted] ’s additional comments [redacted] has been contacted and her concerns have been addressed If we may be of further assistance, [redacted] may contact our Customer Service Department at ###-###-#### Kind regards, [redacted] 6/6/ Complaint After my furniture was delivered on [redacted] I noticed a slight defect I notified Conns a service member was sent out and he took pictures of the damagesI was told the furniture would be replaced due to the damages was a manufactured defectI have called the store twice, and revisited the store no one knows anything about the replacement or the damageshowever they do not accept returns; and no one has returned my callsI contact customer services and they stated I will have to complete a form which will be emailed to meI have not received that email Product_Or_Service: [redacted] sofa, love seat Account_Number: [redacted] Desired Resolution DesiredSettlementID: Refund Although this furniture was a beauty in the show roomI would like a full refundThis have been a very uncomfortable purchase Consumer Business Dialog

Thank you for the additional opportunity to respond to [redacted] concerns regarding her account We have processed an interest recalculation on the account If [redacted] is willing to pay $on the account on or before [redacted] 5, 2014, the account will close out as days same as cash [redacted] will receive a close out letter within business days of the account closing to retain for her recordsThank you, [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaint Our records show on 11/11/15, Mrs [redacted] purchased a [redacted] a [redacted] plush queen mattress, [redacted] box spring, a [redacted] sofa, and a [redacted] recliner Mrs [redacted] ’s signed invoice indicates at the time of purchase she was provided a copy of Conn’s Return & Exchange Policy which states: No Returns/Exchanges on- Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect **and that a consumer have 30-days to return or exchange (appliances and electronics) with the required 15% restocking fee.Mrs [redacted] elected to have her items deliveredWe researched Mrs [redacted] ’s complaint and found at the time of delivery Mrs [redacted] received her TV in good order on 11/12/15; however during delivery it was discovered the sofa and box spring was not available and the mattress and box spring were damaged therefore the units were refused and delivery was rescheduled We show Mrs [redacted] received her new mattress and box spring on 11/13/in good order; however it was discovered the sofa and recliner Mrs [redacted] purchased were out of stock the items were cancelled from her invoice and a credit of $2,was applied to Mrs [redacted] ’s Conn’s accountIn regards to Mrs [redacted] returning or exchanging her mattress; Conn’s have a No Return/Exchange Policy on mattress We also confirmed with our merchandising department who confirmed Mrs [redacted] ’s mattress does not qualify for the [redacted] Comfort Guarantee Therefore, we are unable to honor Mrs [redacted] ’s request to return or exchange her mattress If we may be of further assistance, Mrs [redacted] may contact our Customer Service department at 1-877-358-Kind regards, Jana A [redacted] 2/27/ Complaint A little over a month ago I purchased a couch and chair from conn,sI was told it would be delivered in three days and that they would call the night before and let me know the hour window so I would be homeI donated my old furniture so I would have room for new furnitureDay before delivery got call around P.mlike they said and set a hour time frame for the next dayThe day came and passedI called and was told chair wasnt in so they cancelled orderA week later got email saying wait for call which came around p.mletting me know the three hour window the next day againMade my self available and again no showCalled and got same thing chair wasnt in and cancelled the delivery without notificationThen about days later same thing, this would be third timeI wasnt able to have football party at my house because no furnitureThey called like before set appointment for sunday minutes after game startedSo I called to see if they could narrow the window of delivery so I could still watch game with brother and friendsAgain was informed order was cancelled for third timeAgain no call only way I found out was calling themI them contacted corporate and explained situation to themNothing came of that I was passed back to management at local store who I already had been communicating withAs a promotion I was offered a tv or free deliveryIf I would have known this was their delivery methods I would have took the tv and borrowed a truckI feel by now I should get the free tv and the delivery of the couch, chair, tvI paid a deposit of $which has been taken from my account a month agoI hope you can help with this matter im a percent disabled veteran and have no living room furniture to sit on Desired Resolution I would like to receive my furniture asapNot an appointment which has me at the house for hours with no call no showand receive the promotional t.vsince the delivery has cost me time and anguish Consumer Business Dialog

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I appreciate the Revdex.com's service to the business and consumer communitiesSincerely,Mark A [redacted]

Thank you again for the additional opportunity to respond to [redacted] concerns regarding account [redacted] . The product purchased as well as the credit have to qualify for the no-interest financing promotions. In [redacted] case, the product did not qualify; therefore, we are unable to comply with his request for 12-months no-interest financing. The television [redacted] purchased would have had to have been over $999.99 to qualify for the 12-months no interest financing promotion. Again we are unable to add the 12-months no-interest financing promotion to the signed retail installment contract. Thank you, [redacted]

Thank you for the opportunity to respond to [redacted] additional commentsOur records show on [redacted] , a service appointment was scheduled to re-assess [redacted] dryer; during inspection the technician found additional parts were needed for repairAfter further reviewing [redacted] repair needs, it was determined the dryer was uneconomical to repair therefore; [redacted] agreed to exchange her dryer [redacted] 's new dryer was delivered on [redacted] and received in good order We sincerely apologize for any inconvenience [redacted] experience during this process.If we may be of further assistance, [redacted] may contact us at [redacted] Sincerely, [redacted] ***

Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] stated she called to have her payment due date changed to the first of each month According to our records, Ms [redacted] signed a 30-month retail installment contract on July 18, She agreed to have her minimum monthly payment due on the 25th of each month On October 19, Ms [redacted] called to schedule the payment that was due on September 25, At that time she requested the payment due date be moved to the 1st of each month We were unable to honor that request because the account was considered past due at that time Once September’s payment posted to the account, we were able to honor Ms [redacted] ’s request and her due date has been moved to the 1st of each month with the next payment being due on November 1, As of November 5, 2015, a late payment fee has not been assessed on the account for the October payment We have attached a copy of Ms [redacted] 's payment history for her records We value Ms [redacted] as a customer and appreciate her for bringing her concerns to our attention Thank you,Cheryle [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Thank you for the opportunity to respond to [redacted] ***’ complaint Our records show on [redacted] , [redacted] made two separate purchases [redacted] purchased a [redacted] cocktail table set, a [redacted] cocktail table set, and [redacted] furniture set on invoice [redacted] [redacted] also purchased a Home Stretch Maverick furniture set and received a free [redacted] **” television on invoice [redacted] [redacted] elected to have her items delivered; her delivery was scheduled for [redacted] Upon delivery [redacted] ***’ delivery requested for the delivery team to leave all items in their original packaging We show on [redacted] , [redacted] contacted our service department regarding her end tables stating her end tables were damaged Upon scheduling [redacted] for service we found she had relocated to [redacted] ** [redacted] ***’ service appointment was scheduled through a 3rd party certified provider; during the inspection the serviceman found both end tables were cracked from the tables being crushed together The serviceman reported the end tables were non-repairable and also notated the glass for the end table was never received as stated by *** *** We spoke with [redacted] and informed her that the reported damages were not covered under the Terms and Conditions of the manufacturer warranty or Furnituregard Plan Please refer to Terms and Conditions Number (15) What Is Not Covered: Letter (c) and Letter (q) At this time we are unable to honor [redacted] ***’ request to return/exchange her furniture; [redacted] delivery tickets were signed acknowledging all items were delivered and received in good order As listed on the signed delivery ticket please thoroughly inspect your merchandise for damage; an exchange or price concession will not be authorized for damage discovered after the delivery We are unable to determine when or how the reported damages may have occurred after delivery was completed If we may be of further assistance, [redacted] may contact Customer Service Department at [redacted] Kind regards, [redacted]

Thank you for the opportunity to respond to MrsP [redacted] additional comments MrsP [redacted] has been contacted by Conn’s regarding her mattress Although we were unable to validate the log number she provided Conn’s agreed to honor her request as a goodwill gesture If we may be of further assistance, MrsP [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Kathryn J [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Thank you for the opportunity to respond to Mrs [redacted] concerns regarding account # [redacted] Mrs [redacted] stated she was supposed to receive a 12% discount off damaged items she received and she was supposed to receive 24-months no-interest financing According to our records, Mrs [redacted] signed a 32-month retail installment contract on July 21, This contract included a 12-month no-interest financing promotion Mrs [redacted] also received invoice credits totaling $1,On July 29, a credit in the amount of $1,was credited to the account On August 7, Mrs [redacted] received two credits on her account, one in the amount of $and one in the amount of $ Please note invoice credits do not change the minimum monthly payment due on the account each month We have attached a signed copy of the contract, the payment history, as well as the invoice credit for Mrs***’s records We value Mrs [redacted] as a customer and sincerely apologize for any inconvenience she may have experienced due to this matter Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Still waiting for negative mark to be removed from credit report Regards,

Thank you for the opportunity to respond to ** [redacted] ’s concerns regarding account # [redacted] ** [redacted] stated he was charged double for his products and for the Repair Service Agreement He also stated we picked up the product and he was not credited in return According to our records, ** [redacted] signed a 32-month retail installment contract on [redacted] *** This contract included a [redacted] Sofa, a [redacted] Loveseat, the repair service agreement on both items, a [redacted] cocktail table, two [redacted] end tables, a 32” tv that he received for free due to a promotion, and delivery ** [redacted] received an invoice credit in the amount of $ [redacted] for the cocktail table and the end tables on [redacted] *** He received another invoice credit in the amount of $for the pro-rated amount of the repair service agreements on [redacted] ***, as well as a delivery credit in the amount of $on [redacted] *** After further review, we credited ** [redacted] ’s account an additional $for repair service agreement as a one-time offer and a goodwill gesture We are obligated to provide accurate information to the credit bureaus and are unable to remove any credit marks earned by ** [redacted] We have provided a copy of his signed retail installment contract as well as his payment history for his records We value ** [redacted] as a customer and appreciate him bringing his concerns to our attention Thank you, [redacted]

Thank you for the opportunity to respond to Mr [redacted] complaintOur records show on 11/23/14; Mr [redacted] purchased a [redacted] digital camera with a 24-month Repair Service Agreement PlanMr [redacted] signed his invoice acknowledging he received a copy of Conn’s Return and Exchange Policy at the time of purchase We received Mr [redacted] complaint and found he returned to Conn’s located in Oklahoma City, OK where he made his purchase to return his cameraMr [redacted] was reminded of Conn’s 15% restocking fee to return or exchange his merchandiseOur records show there was a delay processing the refund however; on 12/23/we mailed a check in the amount of $to Mr [redacted] residenceWe attempted to contact Mr [redacted] on 1/19/to verify if he has received his refund however; we were unsuccessful in our attempt At this time we are unable to honor Mr [redacted] request to receive a full refund; as listed on Conn’s Return and Exchange Policy he received, there is a 15% restocking fee on all returns or exchanges If we may be of further assistance, Mr [redacted] may contact us at 1-877-358- Sincerely, Dyeisha W [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint If they credited my Febpayment then I would have paid them more than what I woe themmy original balance was $3171.70, and I made them the following payment within the months cash option :one payment of $149.46three payments of $each six payments of $eachone final payment of $1684.68total payments is $3182.52, therefor they owe me a deference of $

Thank you for the opportunity to respond to ** [redacted] ’s concerns regarding his accounts ** [redacted] stated his accounts were supposed to be combined; however, they were not We have spoken to ** [redacted] and instructed her to return to the store to sign a replacement contract We have also contacted the store to ensure both accounts will be combine properlyThank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,I want to have a new contract mailed to me when the process is complete along with some sort of discount for all the harassing texts and calls to my job and home asking for a past due payment on my accounts when I have called numerous times to let them know my accounts were in the process of being combinedIn addition the unauthorized credit pull was done at the local lubbock texas storeI never authorized the credit pull I was only asking about my accounts and the next thing I know I have an alert on my Equifax showing a new credit inquiry from conns This needs to be deleted[redacted]

Thank you for the opportunity to respond to *** [redacted] ’ complaint We researched *** [redacted] ’ complaint and found her issue has been addressed and resolved We appreciate *** [redacted] bringing her concerns to our attention and the matter has been discussed with the person(s) involved to ensure this does not happen again As of [redacted] , *** [redacted] ’ extended RSA coverage has been cancelled and a credit of $ [redacted] has been processed to her Conn’s account We ask that *** [redacted] allow 5-business days for the credit to post to her account We sincerely apologize to *** [redacted] for the experience and any inconvenience that has been caused regarding this matter If we may be of further assistance, *** [redacted] may contact customer service at [redacted] Kind regards, [redacted] ***