Conn's Home Plus

Thank you for the
opportunity to respond to MrF* complaintOur records show on 6/28/14;
MrF* purchased the Catnapper *** Reclining living room set which
consist of four pieces (two sofas, wedge and recliner) all with a 48-month
FurnitureGard PlanMrF* delivery was scheduled and received on 7/01/
in good order
We received MrF*
complaint and found he contacted us on four separate occasions regarding
service for both sofa pieces and reclinerMrF* last service call was
received on 9/26/stating the furniture pieces looked lumpy and was hardA
service appointment was scheduled on 10/04/14; the service man found all
seating areas on both sofa pieces and the recliner was out of shape, hard and
uncomfortableThe serviceman also found the knee rest on both sofa pieces and
recliner was bunching and lumpyOur records show MrF* furniture is currently
under the manufacturer’s warranty therefore; we submitted a request to the
manufacture for a possible exchangeOn 10/09/14; it was approved to exchange only
on MrF* entire furniture setMrF* expressed his
dissatisfaction with the quality of the furniture and requested an exchange for
a different furniture setOn 10/20/14; an approval was issued for MrF*
to re-select any furniture set (living room, dining room or bedroom) for up to
$which was the original amount he paid
We attempted to
contact MrF* on 1/12/and 1/13/to discuss his options but we were
unsuccessful in our attemptsAfter further review of MrF* complaint,
Conn’s has agreed to the following options:
1. MrF* may use
the approved credit given by the manufacture to re-select any furniture
products up to $2. MrF* may
elect to process his claim under the Terms and Conditions of the FurnitureGard
Plan to receive a store credit to re-select different items up to $or
we can process a refund for $to his accountIf MrF* elects to
receive one of these options the FurntiureGard Plan will be considered
fulfilled and he would be responsible for the remaining balance
MrF* may
contact us directly at 1-866-765-with his decision
Sincerely,
Dyeisha W***