Conn's Home Plus

Thank you for the opportunity to respond to [redacted] ’s concerns regarding account # [redacted] [redacted] stated she received a letter in the mail stating her payoff balance was $1650.25; however, when she called to schedule the payment the agent stated the payoff was $ According to our records, [redacted] signed a 32-month retail installment contract on April 18, That contract included a 6-month no –interest financing promotion We are in the process of refunding $back to [redacted] She should receive the refund check within 10-business days We ask that she contact us directly if she does not receive the refund check so we may track it for her We value [redacted] as a customer and sincerely apologize for any inconvenience she may have experienced due to this matter.Thank you, [redacted]

Thank you for the opportunity to respond ** [redacted] ’ concerns regarding account # [redacted] ** [redacted] stated she felt disrespected when receiving a collection call regarding her account We have a more than year history of quality customer service and satisfaction, and I would not want anything to impair that recordWe take all customer inquiries seriously and research every complaint According to our records and recorded calls, ** [redacted] received a call regarding the past due balance on her account The questions that are asked are used so that we may better assist our customers and help them bring their accounts current We have placed a cease and desist on the telephone numbers associated with ** [redacted] accounts If she should receive additional collection calls, we ask that she contact us so we may address the matter further We value ** [redacted] as a customer and appreciate her bringing this matter to our attention

Roman","serif Thank you for the opportunity to respond to Mrs [redacted] complaint Our records show on 4/23/15, Mrs [redacted] purchased a Jackson (Everest) furniture set which consisted of three pieces (armless sofa, left front sectional, and right front chaise) with a limited 1-year manufacturer warranty After researching Mrs [redacted] complaint we cannot confirm what was said during Mrs [redacted] visit at the store, the pieces selected specifically state the designated position The product is not interchangeable, but can be customized to meet the consumer needs However, we show that Mrs [redacted] contacted us on the date of delivery with her concernsTherefore, Conn's has agreed to honor her request for an exchange Mrs [redacted] has been issued a credit up to the original amount paid which was $2,to select a new furniture set Mrs [redacted] may visit her nearest Conn’s location to initiate the exchange and schedule delivery If we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Kathryn [redacted] 5/22/ Complaint My husband and I bought a brand new [redacted] inch 4k television from Conns on March 4, and after about weeks of having it, it started acting upWe tried plugging the cords to different outlets as well as moving all of the aords around before we called Conns to let them know about the issue I called Conns to tell them about the issue and they sent out a technician days laterThe guy came and looked at the television and said the mother board needed to be replacedThe technician was very nice and my issue is not with him, but I feel like this television being brand new, we should not have to have it fixedwe should be able to exchange the television for a new oneIf the television is already having problems then more than likely it will keep going outConns will not let us exchange the television what so everI feel like every time I call to complain or talk to a manager I am given then run around and I am talked to like I am stupidMy husband and I am very big fans of the store and have made many many many purchases from themIf we are sold a defective product we should be able to exchange the products especially seeing we spent $on the televisionI feel like we are being treated unfairlyI am to my wits end with Conns and have no idea what can be doneI am told that the television needs to be fixed and it has to malfunction again with the SAME problem in order for us to exchange the productI feel like if they come and take the television apart to change the mother board out they could cause further damage to the televisionIf that were to happen I am sure they would say we did itI am not a happy customer at all!!! Desired Resolution I want to be able to exchange my television for a new one or a different brand of televisionI want something close to what I have paid for it even if it is a little less and/or a different television all together Consumer Business Dialog

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintAs much as I would love to accept the 10%, it just would not cover the damages I discoveredDue to the delivery being at night time, the lighting was not all that great in my new homeThe fridge was pushed against the wall and I did not see the long scratch against the wallI didn't think to look at it until I found that the stickers conns had on fridge left marks that will not come offThen when showing the fridge to my [redacted] , he noticed the long crack on the longest drawer, which will need to be replacedThese are all spots that I did not bother checkingI wish I didn't hold so much trust into companies or people, especially with deliveries, but I do and now I suffer with the constant nagging of my [redacted] due to the large purchase of a damaged fridgeI signed the sheet thinking it was just an invoice showing what I purchasedWhile signing, the delivery man was speaking about giving him star rating when we receive a call, I guess I need to pay more attention to thingsHow about we meet in the middle? You give the 10% towards the 15% restocking and I'll purchase a similar fridge with same or more cu.ftLast time I was in conns to file a complaint and ask for a return, the manager showed me one fridge similar to this one, which cost more, so y'all will still be making more moneyI buy from y'all quite a bit and have never failed to make one single payment! I believe I've been with y'all for yearsMy loyalty to y'all should be worth something and y'all taking well care of me for things of this nature would be great to keep a happy, loyal customer that continues to give y'all business for years to comeThanks for your time! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Thanks for such a quick response and I look forward to continuing doing business with you all ***

We sincerely apologize to *** [redacted] for the experience she has had with usWe confirmed *** [redacted] s food loss reimbursement for $was processed and mailed on [redacted] If we may be of further assistance, **and *** [redacted] may contact us at [redacted] Kind regards, [redacted] ***

Thank you for the opportunity to respond to [redacted] complaint Our records show on 4/05/14, [redacted] purchased a [redacted] queen bedroom set which consisted of six pieces (headboard, footboard, dresser, rails, mirror, and nightstand) with a 48-month Furnituregard Plan on all six pieces; [redacted] also purchased a [redacted] queen mattress with a (limited manufacturer warranty) and a [redacted] queen box spring with a (limited manufacturer warranty) After researching [redacted] dispute we found he contacted our service department on two separate occasions · On 1/16/ [redacted] contacted us regarding his bed rails; stating the rails were broken A service call was scheduled for 1/27/15; during the inspection the serviceman found the rails were damaged and needed to be replaced The manufacturer provided an exchange authorization to replace his rails [redacted] exchange was approved on 2/2/he was issued a credit up to the original amount paid which was $100.00; [redacted] initiated his exchange and his new rails were delivered on 2/08/in good order · On 2/24/15, [redacted] contacted us again on 2/24/regarding his dresser and box spring; stating the dresser track was bent and the box spring was broken A service call was scheduled for 3/03/to inspect [redacted] box spring; during the inspection the serviceman inspected the box spring and found the center head to toe rail board broken in multiple places and non repairable An exchange request was submitted to the manufacturer for a possible exchange On 3/06/15, an exchange for [redacted] was approved to replace his box spring; he was issued a credit up to the original amount paid which was $to re-select a new box spring On 3/17/15, the serviceman inspected [redacted] and found the dresser had a bent guide rail The serviceman ordered the parts needed to repair [redacted] dresser and he was contacted and informed the parts would be available within 2-weeks After reviewing [redacted] [redacted] dispute we have confirmed his box spring has been approved for an exchange We attempted to contact [redacted] in regards to his concerns but we were unable to reach him at the time We have scheduled delivery for Thursday 4/16/ If this is not a good day for [redacted] ; he may contact the delivery team to reschedule the appointment Conn’s delivery can be reached at [redacted] If we may be of further assistance, [redacted] may contact our Customer Service Department at [redacted] Kind regards, [redacted]

Thank you for the opportunity to respond to [redacted] concerns regarding account [redacted] [redacted] stated she would like her six-month no-interest financing promotion reinstated According to our records, [redacted] signed a 30-month retail installment contract on [redacted] ** This contract included a 6-month no-interest financing promotion which expired on [redacted] [redacted] submitted two payments totaling $which did not pay the invoice balance in full before the 6-month cash-option expired [redacted] also stated she did not want the repair service agreement on the product she purchased She was informed on [redacted] that she would need to fax in a service agreement cancellation request We have not yet received that request Once the service agreement cancellation request has been received, [redacted] will receive a pro-rated credit for the repair service agreement [redacted] can fax that request to ###-###-#### As of [redacted] the payoff balance on this account is $ Please note the payoff balance updates daily If [redacted] would like to pay the balance in full, we ask that she call the day she plans to submit the payment for an up-to-date payoff quote We value [redacted] as a customer and appreciate her bringing this matter to our attentionThank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I don't know how much clearer I can say this, but here goes yet another try!I HAVE AKSED FOR THE PRODUCT TO BE PICKED UP FOR RETURN! I was told that someone would contact me to schedule a pick up, I have yet to receive that call! Someone please come pick this fridge up ASAP! I called several weeks ago! Actually I have been trying to return this fridge since day of delivery! It will not be my problem if y'all do not pick it up by [redacted] Y'all have been giving several emails and messages to pick it up for return, all of which I have on file saved on my calling records and emails!

Thank you for the opportunity to respond to *** [redacted] ’ complaint Our records show on [redacted] , *** [redacted] purchased a [redacted] recliner with a limited 1-year manufacturer warranty *** [redacted] elected to have her recliner delivered; on [redacted] [redacted] signed acknowledging her recliner was received in good order We received *** [redacted] ’ complaint and found she contacted our service department on [redacted] ; stating the recliner was not staying closed and hard to open We attempted to contact *** [redacted] on [redacted] , [redacted] , and [redacted] to schedule an appointment, but due to no response her service order was cancelled on [redacted] On [redacted] , *** [redacted] ’ service ticket was re-opened *** [redacted] was scheduled for service on [redacted] During *** [redacted] ’ inspection; the serviceman found the recliner mechanism bent and no longer locking into place The part was ordered on [redacted] and some parts became available on [redacted] *** [redacted] was scheduled for service on [redacted] ; the serviceman removed and secured side arms, installed new pull release, and found *** [redacted] did not receive the replacement mechanism On [redacted] , another mechanism was re-ordered and scheduled to be delivered 7-business days Once *** [redacted] receives the mechanism we ask that she contact our service department at [redacted] to schedule an appointment to complete repairs Our records do not indicate there is a known defect with the [redacted] recliner The problem *** [redacted] is having is common with use and the manufacturer warranties the mechanism for “lifetime” meaning normal, useful like as determined by the manufacturer Therefore, we are unable to honor *** [redacted] ’ request for an exchange at this time If we may be of further assistance, *** [redacted] may contact Customer Service at [redacted] Kind regards, [redacted]

Thank you for the opportunity to respond to [redacted] s additional commentsAs mentioned in our previous response, on */30/10; [redacted] purchased a [redacted] washer and dryer both with a *4-month Repair Service Agreement Plan and received delivery in good order on **05/ [redacted] s had covera [redacted] on his washer with Conn’s from */05/until it expired on */05/1* During the time frame [redacted] had covera [redacted] under Conn’s Repair Service Agreement; we have no record of any issues or service calls received on his washerOur records show [redacted] extended covera [redacted] on his washer and dryer with [redacted] Conn’s is no lon**r the insurer for both the washer and dryer however; we are a preferred provider who renders services for [redacted] [redacted] has only contacted Conn’s to provide service on [redacted] s washer on three separate occasions dated from *11/During the last service call Conn’s service technician was unable find a mechanical or electrical problem with the washer we contacted the manufacturer to assist and they recommended [redacted] run the sanitized cycles and use vinegar periodically It was not recommended with each wash The [redacted] owner’s manual for [redacted] s washer state dirt, soil, odor, mold, mildew, or bacterial residue may remain in your washer as a result of washing clothes This may result in unpleasant conditions, including odors and/or permanent stains on your washer or laundry In addition, the manufacture recommends leaving the washer door open to let air circulate inside the tumbler after use Failure to follow these instructions may result in the unpleasant conditions [redacted] is experiencing As Conn’s is no lon**r the insurer of the washer; [redacted] will need to contact [redacted] at ###-###-#### to determine their Terms and Condition on replacing covered products In regards to [redacted] s complaint regarding his stools; based on the serviceman’s finding and photos provide it was reported that the finish was flaking off and a small dog chewed the stretcher bars on all stoolsAlthough the service technician did not see a dog chewing on the stool; we confirmed the bars were dama**d; there were no defaults found in the design of the stools a dog was present on the stools at the time of inspection If the reported dama**s resulted in colliding with other objects as described by [redacted] this is not covered under the Terms and Conditions of the [redacted] Plan as well; please refer to Section (15q) What Is Not Covered We have included pictures that were taken at the time of the inspection At this time, [redacted] stools do not meet the qualifications for an exchan**; the reported dama**s are not covered under the Terms and Conditions of the [redacted] If we may be of further assistance, [redacted] may contact us at ###-###-#### Sincerely, [redacted] ***

Thank you for the opportunity to respond to [redacted] concerns regarding account # [redacted] [redacted] stated she would like an interest recalculation on her account According to our records, we submitted the account for an interest recalculation on April 7, We ask that [redacted] please allow up to business days for processing We are unable to honor her request for a discount on her next purchase We value [redacted] as a customer and appreciate her bringing her concerns to our attention.Thank you, [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaint Since receiving her complaint our delivery driver has taken pictures of the [redacted] unit that was in the garage; we found the screw to the door handle and roller for the pull out drawer needed to be replaced and the part was available The drawer part would need to be ordered from the manufacture Since 12/18/we have made several attempts to contact Mrs [redacted] to discuss a resolution but we have been unsuccessful in our attempts We are committed to addressing Mrs [redacted] concerns but will need to speak with her directly She may contact Adam C, delivery manager directly at [redacted] or contact me directly at [redacted] *** Kind regards, Kathryn J***

Thank you for the opportunity to respond to [redacted] ’s dispute We researched [redacted] ’s concerns and found it has been resolved Our records show on Narrow","sans-serif [redacted] , [redacted] ’s [redacted] recliner was returned and a credit of $ [redacted] was processed to his accountWe sincerely apologize to [redacted] for the experience and any inconvenience that has been caused regarding the return of his recliner If we may be of further assistance, [redacted] may contact our Customer Service Department at [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] I [redacted] do not agree that the matter is solvedFrom the very start my [redacted] and I have had problems dealing with the washer /dryer combo, them (Conns) had problems **tting it to my home, it needing repairs, a month of waiting for the unit to be fixed, the day comes for it to be fixed and not enough parts were ordered, waiting another week or so for an approval on an exchan**, calling to make sure they (Conns) have a unit to beable to exchan**, being told one thing but when my [redacted] and I **t to the store ( I was distracted/ not paying attention and wrote it down wrong), Then go talked to both mana**rs at that store and they were both not very nice at all ( just give them a refund to be done with this and them and **t them out of my store) Through all the problems with Conns they offer a $Conns gift card thats it take it or leave it thats all we will doReally! of course its no problem for them because they are not out of pocket nothing its just going to come right back to them Im now out of pocket for having to go to the laundry mat to do my laundry for a month, out of pocket hundreds for financing the first washer/dryer combo and now Im out of pocket hundreds for the new one aswell! How is that in any shape or form fair or just?

Thank you for the opportunity to respond to [redacted] complaint regarding her refrigerator Our records show on 4/24/15, [redacted] purchased a [redacted] refrigerator and month repair service agreement [redacted] contacted us on 6/22/15, stating her refrigerator was not cooling A service call was sfor 6/23/and upon inspection the technician found they PCB board, compressor, and assembly PCB Main needed to be replaced The parts were ordered then received on 6/30/ After researching [redacted] complaint, we found her concerns were addressed and resolved on 6/30/ If we may be of further assistance, [redacted] may contact our Customer Service department at [redacted] Kind regards, Jana A [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

sorry it took so long but I could not find the contract, I found it and will be mailing you a copy today thanks [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I am only rejecting this last offer because the delivery fee credit was not listed this time I feel that we are at a standstill and I just want this to be over I will accept the exchange of furniture and the 10% credit offered by Conn's and resolve this matter, but I did not want to accept an offer that did not include everything, because clearly I am still at a loss Unfortunately MsW [redacted] stated that Conn's would come out on Sunday 11/09/14, but no one from Conn's delivery contacted me to make delivery of the entire bedroom set I spoke to Conn's delivery manager Ted on Friday 11/07/and he wanted to come and bring slats and exchange the rails He said he would be calling me back after speaking with someone in corporate and I have not heard from him as of yet Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that their response is skewed The service person NEVER uninstalled the ice maker so there was no need for his report to reflect the ice maker was "re-installed" Nowhere in the report did he state that he was going to "order another ice maker" as he stated to me he would I did have another company repair my machine so I have resolved the issue myself and I AM DONE WITH CONN'S The [redacted] did call and offer apologies but I felt it too little too late since I had originally asked to speak to the [redacted] when the complaint process began Apparently I was given a PERSON without authority or company concerns at the top of their priority list Please consider this case closed! Thank you for your response [redacted]

Thank you for the opportunity to respond to [redacted] ' concerns regarding collections calls We have found that [redacted] ' telephone number was linked to an account in error We have placed a cease and desist on the telephone number provided by [redacted] Please note, it may take up to hours for the cease and desist process to be completed We ask that [redacted] contact us directly if he should receive any additional calls after the hour periodWe value [redacted] and sincerely apologize for any inconvenience he has experienced due to this matterThank you, [redacted] 5/25/ Complaint Drafted my back without having permission which occurred overdraft fees don't even have an account with them didn't have the right to draft my account Desired Resolution Consumer Business Dialog