Conn's Home Plus

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Conns said that at the time of my purchase that there wasn't a promotion going on and that is a lie ! They had a banner hanging over where the washer and dryer were sittingThe salesman came up to myself and my son and told us of the promotionHe ( Andre ) fixed my papers and explained about the promotion and had me to sign some papersI did not read them because I have very poor eyesight ( Macular degeneration, cataracts and Corneal Dysterphy in both eyes and I made the mistake of trusting the salesmanHe was fired shortly thereafterI've ben told by three of the salesman at Conns different reasons why they let him go, also they told me on the phone while they were talking to me that I did qualify for the promotion ! Conns is lying and most likely will get away it but you know what , some day we all have to stand before our maker and to what I've seen on their reviews they are doing a lot of people like they are doing me and each one of them will have to answer for what they are doingI want to ask this question, I'm a yr old woman that can't hardly see, very poor health, don't move around very wellWould be going to this trouble if it wasn't trueI know the amount is nothing to them but it would be a big help to meI'm a widow and I need every penny I have to surviveAll I can say to Conns is Lord have mercy on you

Thank you for the opportunity to respond to Mrs***’ concerns regarding account # [redacted] Mrs [redacted] stated she should have had a 6-months same as cash promotion on her products According to our records, Mrs [redacted] signed a 24-month retail installment contract on [redacted] *** *** The products purchased did not qualify for the 6-months no-interest promotion at the time of purchase Mrs [redacted] was mailed a copy of her payment history and her contract on September We value Mrs [redacted] as a customer and sincerely appreciate her bringing this matter to our attention

Thank you for the opportunity to respond to [redacted] ***’s concerns regarding the combining of her two accounts According to our records, [redacted] signed a 30-month retail installment contract on December 29, which created account # [redacted] This contract included a 12-month no-interest financing promotion [redacted] signed another 30-month retail installment contract on June 27, This contract created account number [redacted] These two contracts could not be combined because [redacted] has the 12-month no-interest financing promotion on account # [redacted] When one contract has the no-interest financing promotion, it cannot be combined with other retail installment contracts [redacted] has not received any negative credit marks on either account The next payment on account # [redacted] was due on November 10, with a minimum amount due of $ The next payment on account # [redacted] is not due until January 10, in the amount of $ We value [redacted] as a customer and appreciate her bringing her concerns to our attention Thank you,Cheryle S [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I would like to add that Conns charged me to deliver the replacement TV to meConns only agreed to replace the TV once [redacted] admitted fault and offered a replacementI would also like to add that I have been a customer of Conns for three years and have never missed a paymentI cant believe I had to pay them to replace something that was faulty from the startI beleive that it was only the Revdex.com and attorney genereal complaints that I filed that got this taken care ofI thank you for your involvement.As a note of good will Conns should call [redacted] and reference claim [redacted] for the raplacement TV [redacted] will deliver on Thursday and will not charge them a delivery feeIm glad I could help them offset any expenseBest, [redacted]

Unfortunately, we are unable to research Mr [redacted] complaint with the information he has providedWe attempted to contact Mr [redacted] on 4/6/15, to research his concerns but we were unsuccessful in our attempt and left a voice message to return our call Mr [redacted] may contact us directly at [redacted] for better assistance Kind regards, Dyeisha W [redacted]

Conn's Did bring me a new televisionI received the television on SaturdayI am happy with the outcome of this issue [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Thank you for the opportunity to respond to Mrs***’s additional comments Mrs [redacted] was contacted regarding the exchange approval on 3/27/15; in addition Conn’s agreed to waive the delivery charge as a gesture of goodwill Our records show on 3/29/15, delivery successfully picked up the LG washer and delivered the new GE washer We have attached a copy of Mrs***’s delivery receipt as confirmation Kind regards, Kathryn J***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, 12/24/2014- Conns did call me today, demanding a payment, again they continued to demand an incorrect amount and past billing information that is I constituencies with a payment history they sent meThe call today was escalated to a "supervisor" who stated if I paid them 17.$ it would bring account to currentThey also claimed that the [redacted] had sent them notice stating you reviewed my account with them and saw nothing wrong

Thank you for the opportunity to respond to Mr [redacted] complaint Our records show Mr [redacted] did contact us on 10/2/and the left side mechanism has been ordered for his recliner The mechanism will be shipped directly to Mr [redacted] once received he may contact US Quality Furniture directly at [redacted] to schedule an appointment to have it installed We sincerely apologize to Mr [redacted] for the experience he has had regarding this repair If we may be of further assistance, Mr [redacted] may contact Customer Service at [redacted] Kind regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The company seems to think that having a policy justifies treating customers as they treated me Both laptops I received from Conn's had the same problem -- a keyboard to which the cursor would not respond without repeated clicking of the touchpad I was not willing to have a new machine repaired, and thus the company charged me to return a malfunctioning computer, twice I would hope the Revdex.com would note that this company is asking cusotmers to pay a "restocking fee" for defective devices, a practice that is surely unfair to customers Regards,

Please accept our apology for the delay We have confirm [redacted] with our Risk management department that a settlement has been reach [redacted] with Mrand Mrs [redacted] to address their concerns Sincerely, [redacted] s

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [redacted] did go to the store where the store mgr told her do not pay first he would email to push the consolidationThen on [redacted] [redacted] the asst mgr said corporate wants to redo the contractHere are my issues:1) You didn't even bother to notify meI had to notify you.2) Not only do I have a contract and a payment book you sent at end of November but on [redacted] I even have a Thank you for your purchase letter that says what we agreed to(Attached)3) on [redacted] a new Conns account was entered on my credit report--Does that not solidify a contract agreement?4) Now the first one is past due and in collections-- Why? I was under assumption of the consolidation and so were you guysResolution yes I want resolution and an apology! And how about a phone call from a person who has all the answers instead of being transferred from one person to another [redacted] from Conns was supposed to be researching this matter but I still have yet received a call from herEverytime I talk to some one it is ALWAYS conflicting informationHow about I pay first contract, you remove any derogatory mark on that accountAnd you guys can pick up the TV/soundbar/cable and retract the open new account on my credit reportThen we do not have to worry of a second contractAs a repeated customer to your store --you just lost one Regards, ***

Thank you again for the opportunity to respond to Ms [redacted] 's concerns regarding her grandmother's account We are unable to discuss Ms [redacted] 's grandmother's account with anyone other than the account holder Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint My husband had already made arrangements prior to the several fraudulent attempts accessed to my accountObviously,that's why I filed this complaint in the first place, knowing of the prior NSF.I would have NEVER allowed access FOUR more times that added fees"Conn's" is a name that suits your company well Regards, [redacted] 2/9/ Complaint On [redacted] , my [redacted] and I went into the [redacted] Conn's store to purchase two bedroom suitesI was approved for a Yes Money account to make payments over time and we proceeded to pick out the furniture sets and pieces we wanted to be deliveredAt that time I was advised by the store manager/ [redacted] that one nightstand for the queen [redacted] bedroom suite was missing and the foot board for the [redacted] king bed was missingThe manager advised this would take about two more weeks to get the missing pieces in for deliveryA few days after we purchased the furniture, we received most of the two bedroom suites, minus the missing pieces of 2-nightstands, and 1-King bed setFollowing that initial delivery I was notified that the missing pieces was coming into the warehouse and I would received them the next day, but after waiting all day for the delivery, I had to call to find out the missing pieces were not there yet and still on back orderWent through this same process several times with me being the one to wait all day and finally having to make contact to find out still no furniture or deliveryNow that we are soon to be 5-months out of still not having all of my purchase I am livid and at my wits endNo one should have to go through this type of [redacted] from any retailerI have talked to the Corporate office, store manager, district warehouse manager, and would else would listen but still no resolution to this problemI even ask them to check with other stores in other states, the furniture manufacturer/ [redacted] ***, and to forget trying to find a foot board for the bed in the warehouse and order a complete new bed will all pieces included so I can have everything due me according to the terms of our contract agreementShould I contact an attorney, the local media, the state attorney general, or continue to let this go to the point it really should not have toAny help will be wonderfulI also filed a complaint with Consumers Affairs and am waiting for their responseAll I want is what is rightfully mine that I am paying for; it shouldn't be this difficultThanks! Desired Resolution I would love for Conn's to locate all three pieces of furniture and deliver it to my residenceI would like this problem to be resolved prior to the end of this month Consumer Business Dialog

Thank you once more for the opportunity to respond to [redacted] 's concerns regarding her accounts The interest recalculation has been completed [redacted] will receive a refund of $within 7-business days Thank you, [redacted]

Thank you for the opportunity to respond to Mr [redacted] ’s complaint Our records show on 8/01/14, Mrs [redacted] purchased the [redacted] Queen bedroom furniture set which consisted of seven pieces (headboard, footboard, queen posts, queen rails, chest, dresser, and mirror), a [redacted] Queen mattress, a [redacted] Queen Motion Perfect adjustable base, and received two free 32” Haier’s television We received Mrs [redacted] ’s complaint and found she was originally scheduled for delivery on 8/2/however; some pieces of the bedroom furniture were damaged during deliveryAfter failed attempts to delivery Mrs [redacted] ’s entire bedroom set in good condition, Conn’s has agreed to exchange the complete bedroom set; Mrs [redacted] will be contacted to arrange her delivery date Although we are unable to honor Mrs [redacted] ’s request to issue a full credit for the bedroom set, Conn’s is willing to offer her 10% off her entire purchase and issue a credit to her account in the amount of $for the delivery fee If we may be of further assistance, Mrs [redacted] may contact us at [redacted] Dyeisha W [redacted]

Thank you again for the opportunity to respond to [redacted] We have been in contact with her and received all the additional information needed to combine her accounts We value [redacted] as a customer and appreciate her bringing her concerns to our attention Thank you, [redacted]

Thank you for the opportunity to respond to [redacted] complaintOur records show on 9/29/14, [redacted] purchased the [redacted] set which consisted of three pieces (left sofa, left corner sofa and sectional daybed) which all came with a 1-year limited manufacturer’s warranty [redacted] furniture was delivered and received in good order on 930/ We reviewed [redacted] complaint and found she contacted our service department on 3/14/stating the cushions were sinking in on all three furniture pieces [redacted] service appointment was scheduled on 3/25/however; the serviceman notated the service order was cancelled after several failed attempts to contact [redacted] to confirm the time of her appointmentOur records show a new service order was created on 4/3/ regarding the same issue with all three piecesWe verified with the serviceman that [redacted] repairs were completed up to the manufacturer’s specifications on 4/27/15; the serviceman added [redacted] to all seat cushions as needed and repaired the broken frame on the daybed We sincerely apologize for any inconvenience [redacted] experienced during this process If we may be of further assistance, [redacted] may contact customer service at [redacted] Kind regards, [redacted]

Revdex.com: I have review [redacted] the response made by the business in reference to complaint ID [redacted] , and have determin [redacted] that this propos [redacted] action would not resolve my complaint Sent: Tuesday, December 16, 2:PM To: drteam Subject: Complaint # [redacted] Please reopen the above caption [redacted] complaint, it has not been satisfi [redacted] nor completely address** Conn's provid [redacted] information in their response to the complaint; it was for that reason we did not accept nor reject itThe same day Ms [redacted] fil [redacted] the response she provid [redacted] claim information for a claim that was NEVER fil**, it was a claim number for a different issue being handl [redacted] by Conn'sI was given the wrong policy number and in turn fil [redacted] the claim against the wrong policy, thus having to start the claim process again, another delay We are still being treat [redacted] with the same stall tactics we have been given since the damage to our floor occurr [redacted] 6/21/2014, nearly months agoWe do not have any contracts nor binding relations with the third party partners Ms [redacted] mentions in her responseWe respectfully request this complaint be reopen [redacted] to continue the process towards resolutionBest, Regards,

Thank you for the opportunity to respond to Mrs***’s complaint Our records show on 4/04/15, Mrs***s purchased a [redacted] ( [redacted] ) sleeper sofa with a (48-month [redacted] Plan) Mrs***s’ signed invoice indicates at the time of purchase she acknowledged she was provided a copy of Conn’s Return and Exchange Policy which states: No Returns/Exchanges on:Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defectMrs ***s elected to have her sleeper sofa delivered; we show she signed her delivery ticket and delivery receipt acknowledging her sleeper sofa was delivered and received on 4/06/15in good order After researching Mrs***s’ complaint we found she contacted us on4/19/15(13-days) after delivery was completed; stating her son had an allergic reaction to the fabric on the sleeper sofa and requested to have the unit exchanged Mrs***s was reminded of the No Return/Exchange Policy on furniture items Mrs***s offered to send supporting documents referencing her son’s reaction to the material; however as of5/21/15this information has not been received After further review we found Mrs***s contacted our service department on5/11/15; stating the material in front of the sleeper sofa was coming off Our records show Mrs***s was scheduled for service on5/18/ Upon inspection the serviceman found the tack strip out He placed the strip back in to repair the sofa to the manufactures specifications Kind regards, [redacted]