Conn's Home Plus

Thank you for the opportunity to respond to Mrs [redacted] ’s concerns regarding account # [redacted] Mrs [redacted] stated she faxed over her paperwork for a refinance; however, it has not been processed According to our records, Mrs [redacted] did fax over the required paperwork in December to have her account refinanced, unfortunately the bottom part of the contract was cut off and we were not able to process the refinance Mrs [redacted] faxed over the refinance contract again on January 10, 2015; however, the declaration page she submitted with her paperwork has expired We will need an updated copy of Mrs [redacted] ’s homeowner’s or renter’s insurance to proceed with the refinance request We value Mrs [redacted] as a customer and appreciate her bringing her concerns to our attentionThank you,Cheryle S [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaint regarding a purchase under the name [redacted] Our records show on 12/28/14, Mr [redacted] purchased a LG High Efficiency washer and dryer both with a 24-month Repair Service Agreement and two LG pedestalsMr [redacted] signed his invoice and contract acknowledging he was aware of all merchandise and prices listed at the time of purchaseWe show Mr [redacted] picked up his products the following day, 12/29/from Conn’s located in Chandler, AZ After further researching Mrs [redacted] ’s compliant, we found Conn’s did have a promotional offer to receive two free pedestals with the purchase of a select washer and dryer pair and receive free next day delivery (where offered)However, the washer and dryer Mr [redacted] ’s elected did not meet the qualification to receive two free pedestalsMr [redacted] ’s purchase did qualify for free next day delivery however; Conn’s delivery team schedules appointments based on availability and we were unable to scheduled Mr [redacted] ’s appointment the following day therefore he elected the option to pickup his merchandise At this time we are unable to honor Mrs [redacted] ’s request; Mr [redacted] ’s contract he received at the time of purchase provides details regarding all items purchased, his monthly payments and the due date for each paymentWe sincerely apologize for any inconvenience Mrs [redacted] experienced during this process If we may be of further assistance, Mrs [redacted] may contact customer service at [redacted] Kind regards, Dyeisha [redacted]

Our records show, as of 6/29/15, MrsT [redacted] has not returned her notebook purchased with us or contacted service to assess her repair needs Mrs T [redacted] purchased a [redacted] Touchscreen notebook with a 1-year limited manufacturer’s warranty only If repairs are needed it would be under the manufacturer’s warranty Kind regards, Kathryn J***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint It's obvious, yet not surprising, to see that this company is willing to lie to cover their scam and lack of customer serviceAll I know is that two individuals were in my home verbally stating that the couch was visibly and physically defective and unrepairableNot to mention the delivery person pointing out the defect upon delivery !! Store Manager [redacted] stated to me more than once that when the report comes back unrepairable he will have someone pick up the furniture for a refundI even had the delivery department call to schedule this pickup and then was asked if he could call me back but never didWhen I was first willing to exchange for a completely different set due to the fact that the delivery guy and the sales person disclosed that there have been issues with this particular set I went down to the store and selected the exchangeI was then told that the new set was on backorder by [redacted] This was when I was informed by customer service that they wanted to charge me a $exchange feeI explained that I should not be paying this fee when the furniture arrived defectiveI was referred back to the store manger and received the daily runaround as detailed in my previous reportI have made phone calls in attempt to resolve this matter with the most horrendous resultsAs a matter of fact the first time I have ever received any type of professional communication was after I filed my report with the Revdex.com which is very telling! I have zero confidence in Conns as a company not to mention the quality of what they sellI just want them to pick up their defective furniture set which is sitting here with tags still on it and give me the refund I was promised numerous times Regards, [redacted]

Thank you for the opportunity to respond to [redacted] concerns regarding telephone calls he has received [redacted] stated he does not have an account with us; however, we have been calling him.We have found that [redacted] telephone number was linked to an account in error We have placed a cease and desist on the telephone number provided by [redacted] We ask that [redacted] please allow up to hours for his telephone number to be removed from our system If [redacted] receives any additional calls after the hours, we ask that he contact us directly so we may further assist him.We value [redacted] and sincerely apologize for any inconvenience he has experienced due to this matterThank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This company still has not addressed the issues I have mentioned about unethical and possibly illegal collections tacticsThey continue to skirt the issuewhy do they call 4-times a day? Why does caller ID always have some random city/state when they call? What are they trying to hide? Revdex.com please take not to how this business continues to avoid these questionsTheir reply will say something along the lines of they haven't contacted me in "x" number of days and they will ignore the issues I have mentioned aboveThe bottom line is this company's collection practices are unethical, possibly illegal, and their main goal is to harass and threaten the people who are behind on their accounts Regards,

Thank you for the opportunity to respond to *** [redacted] ’s additional comments [redacted] was contacted and made aware that her service appointment was re-scheduled for [redacted] between 1:30–3:pmIt is [redacted] ’s responsibility to have an adult present at the time of the schedule service appointmentDuring the service appointment, the serviceman notated that all chairs that was reported damaged were repaired and the sofa was up to manufacturer’s specification; however the loveseat needed to be exchanged Since [redacted] ’s last dispute received on [redacted] ; we submitted her concerns to upper management for further reviewAs a gesture of goodwill, Conn’s has agreed to the following terms: [redacted] may receive an even exchange on all three furniture pieces (sofa, loveseat and wedge) or; [redacted] may receive an exchange under the Terms and Conditions of her FurnitureGard Plan and we will issue an in-store credit to re-select three different furniture piecesHowever; if [redacted] elects to use her FurnitureGard Plan to re-select, the warranty will be considered fulfilled and additional coverage will need to be purchased on her new itemsPlease be mindful this exchange offer will expire on [redacted] ; if an exchange is not initiated by the approved time-frame given the exchange approval will be voided At this time [redacted] ’s chairs does not meet the qualification for an exchange under the Terms and Conditions of the manufacturer’s warrantyIf [redacted] is in need of service on her chairs, she may contact our Service Department at [redacted] [redacted] may contact us directly at [redacted] with her discussion regarding the following options to proceed with the exchange Kind regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will consult with property owners to provide this as soon as possible Regards,Donald [redacted]

Thank you for the opportunity to respond to ***’s complaintOur records show on [redacted] , ** [redacted] purchased the [redacted] Furniture [redacted] Dark Brown living room set which consist of four pieces (sofa, loveseat, chair and ottoman all with a 48-month FurnitureGard Plan** [redacted] signed his delivery ticket acknowledging all items were received in good order on [redacted] We reviewed ***’s complaint and found he contacted our service department on [redacted] stating all four furniture pieces were sinkingA service appointment was scheduled on [redacted] ; during inspection the serviceman was unable to find any defects in the workmanship on all furniture pieces and reported each item was up to the manufacturer’s specificationsAt this time we are unable to honor ***’s request for an exchange; based on the serviceman’s report ***’s furniture set does not meet the qualifications for an exchange under the Terms and Conditions of the manufacturer’s warranty or the FurnitureGard PlanIf we may be of further assistance, ** [redacted] may contact Customer Service at [redacted] Kind regards, [redacted] Customer Relations [redacted]

Thank you for the opportunity to respond to [redacted] concerns regarding her account [redacted] stated she wanted her balance cleared and her account closed As a one-time offer and a goodwill gesture we are in the process of closing *** [redacted] account Please allow 7-business days for the account to close Once the account is closed, [redacted] will receive a close-out letter in the mail We value [redacted] as a customer and appreciate her bringing her concerns to our attention.Thank you, [redacted]

Thank you for the opportunity to respond to Mr [redacted] complaint regarding a purchase under the name Socorro [redacted] Our records show on 11/22/14, Mrs [redacted] purchased a [redacted] 3D Blu-Ray HTIB with a (36-month Repair Service Agreement) We spoke with Mrs [redacted] on 4/29/and her concerns have been addressed and resolved Mrs [redacted] will visit her nearest Conn’s location on 4/30/ We sincerely apologize to Mr [redacted] and Mrs [redacted] for the experience and any inconvenience that has been caused regarding this matter If we may be of further assistance, Mr [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] I can't accept the proposed action as I didn't purchase any furniture from conns and as you can see my name is not [redacted] Furthermore the complaint is related to a San Antonio, TX store and it involves a laptop computer Regards, Elizabeth A***

Thank you for the opportunity to respond to Mrs***’s complaintAfter further review of Mrs ***’s service history; Conn’s has agreed to issue an exchange under the Terms and Conditions of the Repair Service AgreementMrs [redacted] has been contacted and made aware that she may go into her local Conn’s a re-select another notebook up to $which is the original amount paid We sincerely apologize for any inconvenience Mrs [redacted] experienced during this process If we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [When I made the payment on April 21,the representative stated that all I had to was $and some change to bring my account currentthey started calling me 3-times a day saying that I owed more money I feel that I should not have to pay when I asked several times about the amount before I made the pay to make sure it would bring me current until May 26th I don't have a problem paying my bills if I am behind I will make the payments and pay for everything I get.I feel like Conn's needs to take responsibility for they way they have harassed me and my family members They need to admit that they have made mistakes in handling our account They are wrong in calling up to times a day, and need to review their customers account information before they just get on the phone and say you owe us money and to pay it now.Regards, Tammy [redacted]

Thank you for the opportunity to respond to [redacted] ***’ complaint regarding a purchase made under the name of [redacted] *** Our records show on 11/22/13, [redacted] purchased a [redacted] All-In-One computer from us with a 37-month Repair Service Agreement We show [redacted] elected to pick up his computer from our [redacted] , [redacted] location; [redacted] signed acknowledging his computer was received in good order We received [redacted] ***’ complaint and found she had two completed service calls regarding her computer · On 8/22/14, [redacted] contacted us; stating the computer would turn off by itself and would not turn on Based on [redacted] problem description it was suggested he bring his computer into service On 8/24/14, service received his computer; the technician inspected the computer and found the hard drive needed to be replaced; the technician ordered the replacement hard drive on 8/30/ The hard drive became available on 9/02/and installed on that same day; the technician tested the unit and tested ok · On 9/09/14, [redacted] contacted us; stating the computer would not turn on [redacted] ***’ computer was received by service on 9/16/ The technician powered on the computer and no problems were found; the technician was unable to duplicate the alleged issues [redacted] reported At this time [redacted] ***’ computer does not qualify for an exchange Based on the last service call completed the computer powered on and was working properly no defects were detected If we may be of further assistance, [redacted] may contact us at [redacted] Kind regards, [redacted] ***

Thank you for the opportunity to respond to *** [redacted] ’s additional commentsAs previously stated, on [redacted] *** [redacted] purchased a [redacted] refrigerator with a 1-year limited manufacturer’s warranty; no additional coverage was purchasedOn [redacted] , *** [redacted] was approved for an exchange on her refrigerator under the Terms and Conditions of the manufacturer’s warrantyOur records show *** [redacted] was originally scheduled to receive a new refrigerator on [redacted] however; upon arrival the drivers found the *** [redacted] was not at home Our dispatch team contacted *** [redacted] and she informed them that she was at work and could not leave The delivery was rescheduled for [redacted] ; however it was rescheduled by *** [redacted] and then again on [redacted] On [redacted] ; *** [redacted] told the delivery team that she did not want the exchange; she only wanted the refrigerator picked up At this time we are unable to honor *** [redacted] ’s request for a refund; she has been approved for an exchange only under the Terms and Conditions of the manufacturer’s warranty*** [redacted] may contact our [redacted] warehouse at [redacted] to schedule a delivery date to receive her new refrigerator If we may be of further assistance, *** [redacted] may contact Customer Service at [redacted] Kind regards, [redacted] ***

Thank you again for the opportunity to respond to Mrs*** We record all of our calls for quality assurance We reviewed the recorded call from December 10, and confirmed Mrs [redacted] was given a payoff quote of $ These calls are for internal use only and cannot be released to the customer Again, we value Mrs [redacted] as a customer and appreciate her bringing her concerns to our attentionThank you, Cheryle S [redacted]

Thank you for the opportunity to respond to [redacted] complaintOur records show on 6/21/14, [redacted] purchased a [redacted] encourage queen mattress which came with a year limited manufactures warranty We show [redacted] contacted us on 1/5/15, stating the foam appears to be sticking out on one side We reviewed [redacted] complaint as well as the technicians report and it shows the side border wire is bulging This type of issue is typically caused by sitting on the bed This type of direct pressure caused by sitting on the edge of the bed The picture and technician report indicates damage that is typically caused by sitting on the side of the bed Using the side of the bed as a seat will cause the side to quickly wear down Mattresses are made to support weight but only when it is evenly distributed while lying in the bedAs outline in ***’s warranty card, abuse is not covered by the warranty I have included a copy of the ***’s warranty information, inspection sheet, and pictures to support our findings Kind regards, Kathryn J***

Thank you again for the opportunity to respond to Mr [redacted] concerns As a gesture of goodwill, we have canceled the credit application that was processed and removed the credit inquiry Please note, it may take the credit bureaus 30-days to update their records Conn's values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attention Thank you, Cheryle S [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I would like to request that my complaint remain open until the exchange has taken place and that the matter at hand is complete to the satisfaction of both parties I would like to be able to make the Revdex.com aware of any issues that arise during this process or that it was resolvedThank you, Onofrio D [redacted] , Jr