Conn's Home Plus

I am sorry but I am not going to accept this response because it is not true!Conns fail to inform that Dinning set that I order was canceled by Conns and they did even care to inform me.I also want to bring up to your attention the one of your delivery guy come inside my house and disrespect my nanny and later myself when I walk in to ask them to remove the attachment of one of my sofa set.The part that should have been connect to from my lounge chair and the sofa is loose , I specifically order the end of the sofa for my child safety and when I ask to remove that he refuse .I said to the delivery guy if something happen to my son and he hit his head on that part I would not think twice to sue Conns his response was I don't care you will be dealing with Conns not him.The other guy end up taking this part of but he said you will have wholes on the sofa.I did agree with the resolution because my sons safety is my number one .However I also want to let you know that I did pay for warranty on my furniture ( and let me be honest it was not cheap at all ) and the sales guy said that if anything happen to my furniture it would be replace...When Conns finally contact me to address this issues I stated all this information and I request the update amount that I own with Conns because I really don't want to deal with them any longer.This information was not provide to this day...The store stated that they would adjust my charges and give me some credit but no one knows about this!!!The delivery that was informed that would not be charge were charged.The amount that I pay for the warranty on the furniture it's just another way to scam the customer because when comes the time to use they don't come up to their end Also for all the ones interest on the Conns store and their furniture I would like to inform you that store manager told me that they are having issues to get the furniture so you buy the furniture but it is not sure that your purchase will be completed and if that happens your deal will be canceled and you will not even be informed.Way to go Conns , this was by far the worst experience that I could ever have...Thank you Regards [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,

Thank you for the opportunity to respond to Mrs***’s additional comments. As mentioned in Mrs***’ original response; a service call was scheduled for and during the inspection the technician found parts needed to be replaced The technician ordered the parts and once the parts were available; we attempted to contact Mrs*** to schedule an appointment to install the new parts. Our records show we attempted to contact Mrs*** on12/20/15at 10:42am, but we were unsuccessful and we left a voicemail for Mrs*** to return our call. On 12/23/15, 12/24/15, 12/26/15and12/28/15, we attempted to contact Mrs*** again to schedule an appointment, but again we were unsuccessful and we were unable to leave a message due to Mrs***’ voicemail was full. Due to no response and not hearing from Mrs*** her service order was cancelled on 12/28/15. Since Mrs***’ last complaint a new service order was created on 1/18/16to schedule an appointment to complete the repairs. Our records indicate multiple attempts were made to reach Mrs***, but we were unsuccessful in our attempts. Therefore, the service order was cancelled. Mrs*** will need to contact our service department at 1-855-266-6349to schedule an appointment that is convenient for her. If we may be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana A***
1/17/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]The sofa has not been replaced with a new one The delivery personal did show up but they delivered a sofa that was in worse condition than the first one We did not accept it Also, there is also the matter of account credit for two months now on this defective sofa I should not have to pay for a sofa that I cannot use because I've been waiting for a proper replacement
Regards,

justify">Thank you for the opportunity to
respond to ***’s complaint. Our records show we attempted to
contact *** on several occasions to address her concerns, but we
were unsuccessful in our attempts. We spoke with the store manager
at ***’s local Conn’s location who confirmed the new laundry stack
pair was expected to arrive on Thursday, April 23, 2015. Since then we have been in contact with
*** and have agreed to return the Laundry stack pair under the
Return/Exchange policy guidelines.
*** is aware that she will need to visit her nearest Conn’s
to sign a new contract to lower her monthly payments on the Laundry stack
pair has been picked up
We sincerely apologize to ***
*** for the experience and inconvenience that has been caused as a
result of the delay
If we may be of further
assistance, *** may contact our Customer Service Department at ***
Kind
regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,I have purchased two refigarators from Conn's within a yr time frame and will not pay balance dueSend it to credit bureauDissatisfied with their service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint My issue is that there is a willful and purposeful attempt to make it difficult for customers to utilize their warrantiesI have claims opened on my furniture since last DecemberThat is months to fix my furnitureI have had to call and call again, being told that things would be repaired and if a tech does show up they do not process the work ordermy couch which had a tiny snag now has a gaping hole exposing wood and staplesit is a hazard to my children and the damage was a result of your techs poor workmanshipI have pictures to substantiate my claimPlease feel free to see the numerous times I have called to either make or check on claims that we're open without resolutionThe new mattress in only one step in making resolution to the seemingly endless problemSince the couch and mattress were due to your employees negligence, I do not see it far or fitting for me yo have to expense.
Regards,
K*** R S***

Thank you for the opportunity to respond to *** ***’s
additional commentsAlthough *** ***’s initial complaint or contract
verifies his gender, we apologize if we may have offended him in our previous
responseWe sincerely apologize for any inconvenience *** *** experienced
at Conn’s when initiating his exchangeWe appreciate *** *** for bringing
this to our attention and we will address this matter will all parties involved
to ensure it is not repeated
Our records show on ***, *** *** was scheduled and
received his new *** *** *** *** *** mattress
If we may be of further assistance, *** *** may contact us at
***
*** ***

Thank you for the opportunity to respond to Mr
*** additional commentsAs previously stated, Mr*** purchased items at
a close out price and received a floor model sofa as this item was no longer in
stockAs of today, 1/7/this item is discontinued
Conn’s is willing to offer Mr*** a 50%
discount on the cost of the sofa, which will be credited to his Conn’s credit
account in amount $
We attempted to contact Mr*** at the number on file and a
voicemail was leftIf we may be of further assistance, Mr*** may contact us
at 1-866-765-
Kind regards,
LaKena
A***
Read More Customer Complaints:
>
>>
$(function () {
$('.complaint-block a[data-toggle=collapse]').click(function () {
$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
});
$('.complaint-block .collapse').collapse({
toggle:
});
$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
$(value).text($(value).attr('data-close-text'));
})
});

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Dear Sir/Madam, Good afternoonI received your letter today with the response from Conn's FurnitureThey have admitted their oversight, and have stated that they will be refunding the interest I paid on the contractI am very happy with this news, and so appreciative of the help I received from your company As long as the promised check from Conn's arrives in business days as stated, I will be completely satisfied with the outcome, and will consider the matter closedI will contact you if the check fails to materialize Many thanks, *** ***
Regards,

Thank you
for the opportunity to respond to Mrs*** complaintOur records show on
8/21/14, Mrs*** purchased a GE gas range with a 48-month Repair Service
Agreement Plan an elected Conn’s Installation service; Mrs*** range was
delivered and installed on 8/22/by Conn’s
Installation team
After
further review and research of Mrs***’s complaint, we found there was a problem
with the original installation. As of
10/10/14; we have verified that Mrs***’s range has been re-installed by our
Houston delivery team and no further issue has been reported We sincerely apologize for any inconvenience
Mrs*** experienced as a result to the installation
If
we may be of further assistance, Mrs*** may contact us at ***
Kind
regards,
*** ***

Thank you for the opportunity to respond to *** ***' concerns regarding collections calls. We have found that *** ***' telephone number was linked to an account in error. We have placed a cease and desist on the telephone number provided by *** ***. Please note, it
may take up to hours for the cease and desist process to be completed. We ask that *** *** contact us directly if he should receive any additional calls after the hour periodWe value *** *** and sincerely apologize for any inconvenience he has experienced due to this matterThank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Monday, June 15, 10:PM To: drteam Subject: conn's told me that there was nothing that could be doneTherefore, there was no need to bring in my brand new lemon computer to their service center and pay them more moneyI tried contacting them again and still had the same results. people came to the phone claiming to be the managerThey laughed and I felt like a fool. All I can do now is to start making my payments wh*** the first one is due tomorrow
Regards,

Thank
you for the opportunity to respond to Mrs* *** additional comments Mrs*** purchased the Holland House Hillsboro dinning set which
comes with a 1-year limited manufacturer’s warranty; no additional coverage was
purchased with Conn’sThe manufacturer’s warranty does not cover the scratch
marks Mrs*** reported on the table
At this time we are unable to honor Mrs***’s
request for a refund or exchange; the reported damages on the table is not
covered by the manufacturer’s warranty We have included a copy of the warranty information provided by the manufacture and the pictures that were taken at the time of the inspection
If we may be of further assistance, Mrs*** may contact us at ***
Kind regards,
*** ***

Thank you for the opportunity to respond to Mr
***’s complaintAfter further reviewing Mrs***’s repaired needs,
Conn’s has agreed to honor his request
for an exchange on his televisionOur
records show Mr***’s new television is scheduled for delivery on 3/7/
We sincerely apologize for any inconvenience Mr***’s experienced during
this processIf we may be of further assistance, Mr***
may contact customer service at 1-877-358-Kind regards,
Dyeisha W***

Thank you for the
opportunity to respond to *** *** complaint. Our records show on
","serif">11/22/14, *** *** purchased
a *** *** *** *** king comforter and a *** *** *** queen comforter set. *** *** signed invoice
indicates at the time of purchase he was given a copy of Conn’s Return and
Exchange Policy which states: No
Returns/Exchanges on: Furniture,
mattresses, décor & accessories unless inspected by a Conn’s Service
Technician and found to have a manufacturer’s defect. *** *** elected to pick up his
two comforters from our *** ** location; *** *** signed acknowledging
his comforters were received in good order.
We show *** ***
contacted us on 12/03/14, 12/04/14, and 12/17/14 regarding his ***
queen comforter set; *** *** stated his *** comforter was torn and he was
not satisfied with the comforter. We reviewed *** *** complaint and
found he signed his invoice acknowledging he received his items in good
order. Although, we are unable to honor *** *** request as a gesture
of goodwill Conn’s is willing to offer *** *** a $gift card for the
inconvenience.
If we may be of
further assistance, *** *** may contact our Customer Service Department at ***
Kind
regards,
Jana
A***

Thank you for
the opportunity to respond to *** *** concerns regarding account #***. *** *** stated he paid his bill;
however, he is still receiving collection calls on his account
When the payment is late,
we begin call attempts as a
reminder to ensure payments will be
made timelyIt
is a practice for our company to begin call attempts the first day the
payment is lateTo prevent the calls *** *** has the option to pay
on-line, in his local Conn's store, by mail, or over the phone if it is more
convenient for him, before your due dateAdditionally, if *** *** pay
date has changed, he may benefit from requesting a change of his due date each
month. We ask that *** *** contact
us if he would find this beneficial.
According to our records, *** *** began
receiving collection calls due to two payments being returned by his
financial institution due to NSF. We
spoke with *** *** on *** 20, regarding the payment that was
due. He stated he would make the payment
on *** 26, *** *** has not received any additional collection
calls since *** 21, 2014. Please
note, when payment arrangements have been made, it takes hours to remove the
telephone number from the system to stop the collection calls
We would like to thank *** *** again for
bringing this situation to our attentionWe value him as a customer and
appreciate his feedback.Thank you,*** ***

Thank you for
the opportunity to respond to Mrs*** concerns regarding account
#*** Mrs*** stated she paid
the account in full; however we are still showing a balance for her
According to
our records, Mrs*** signed a month retail installment contract
on
October 17, 2013. This contact also
included a 6-month no-interest financing promotion. We received a payment of $on November
18, and a payment of $on January 5, 2014. On March 17, a letter was mailed to the
address on file for Mrs*** letting her know her Cash-option was about to
expire and what the remaining balance on the account was at that time
The payments
made put Mrs***’s account in paid ahead status and that is why she did not
receive any additional communication regarding the account until July
As of November
10, the payoff balance on the account is $533.11. This includes a past due balance of
$191.56. Please note, the account payoff
balance updates daily. If Mrs***
would like to pay the balance in full, we ask that she contact us the day she
plans to submit the payment for an up-to-date payoff quote
We have also
placed a cease and desist on the telephone numbers associated with the account
at Mrs***’s request. We have also
attached a copy of Mrs***’s signed contract as well as the payment history
on the account for her records.Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thanks for resolving this issue

Thank you for
the opportunity to respond to Mrs*** concerns regarding account
#***. Mrs*** stated she
signed a new contract; however, it has not been implemented
According to
our records, Mrs*** signed a month retail installment contract
on
*** *** ***. On *** *** ***, Mrs
*** signed a replacement 30-month retail installment contract to remove
the repair service agreement from her invoice.
Mrs***
received an invoice credit on her account in the amount of $546.24; however,
she was of the impression the second contract would replace the first contract
As per our
conversation with Mrs*** on *** ** ***, we will process version two
of the contract. Please allow 7-business
days for the new contract to be processed.
We value Mrs*** as a
customer and sincerely apologize for any inconvenience she may have experienced
due to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10360725, and have determined that this proposed action would not resolve my complaint. Conn's continues to insist that I have been sent the $dollar gift cards and that a notice for my pick up has been left, this is as I have received no notification of any US Postal Service pick ups or UPS pick ups , I am disabled and am home all day long and no one has so much as knocked on the door with a notice or left in the mailbox I am very tired of being jered around but this company It is not my responsibility as a consumer to check on the status of their supposed mail outs, if I have not ( and I have not ) received the alleged gift cards that were mailed over a month ago it is the senders responsibility and the responsibility of the business as good customer relations to check on the status and correct any mistakes I will not accept anything less than $ dollars in gift cards as promised and documented on my paperwork I have , I will accept a $credit to my account effective immediately with written documentation and proof it has been applied ...........otherwise I will wait on the phantom gift cards
Regards,
*** ***