Conn's Home Plus

I am sorry but I am not going to accept this response because it is not true!Conns fail to inform that Dinning set that I order was canceled by Conns and they did even care to inform me.I also want to bring up to your attention the one of your delivery guy come inside my house and disrespect my nanny and later myself when I walk in to ask them to remove the attachment of one of my sofa set.The part that should have been connect to from my lounge chair and the sofa is loose , I specifically order the end of the sofa for my child safety and when I ask to remove that he refuse .I said to the delivery guy if something happen to my son and he hit his head on that part I would not think twice to sue Conns his response was I don't care you will be dealing with Conns not him.The other guy end up taking this part of but he said you will have wholes on the sofa.I did agree with the resolution because my sons safety is my number one .However I also want to let you know that I did pay for warranty on my furniture ( and let me be honest it was not cheap at all ) and the sales guy said that if anything happen to my furniture it would be replace...When Conns finally contact me to address this issues I stated all this information and I request the update amount that I own with Conns because I really don't want to deal with them any longer.This information was not provide to this day...The store stated that they would adjust my charges and give me some credit but no one knows about this!!!The delivery that was informed that would not be charge were charged.The amount that I pay for the warranty on the furniture it's just another way to scam the customer because when comes the time to use they don't come up to their end Also for all the ones interest on the Conns store and their furniture I would like to inform you that store manager told me that they are having issues to get the furniture so you buy the furniture but it is not sure that your purchase will be completed and if that happens your deal will be canceled and you will not even be informed.Way to go Conns , this was by far the worst experience that I could ever have...Thank you Regards [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]The sofa has not been replaced with a new one The delivery personal did show up but they delivered a sofa that was in worse condition than the first one We did not accept it Also, there is also the matter of account credit for two months now on this defective sofa I should not have to pay for a sofa that I cannot use because I've been waiting for a proper replacement
Regards,

Thank you for the opportunity to respond to Mrs***’s additional comments. As mentioned in Mrs***’ original response; a service call was scheduled for and during the inspection the technician found parts needed to be replaced The technician ordered the parts and once the parts were available; we attempted to contact Mrs*** to schedule an appointment to install the new parts. Our records show we attempted to contact Mrs*** on12/20/15at 10:42am, but we were unsuccessful and we left a voicemail for Mrs*** to return our call. On 12/23/15, 12/24/15, 12/26/15and12/28/15, we attempted to contact Mrs*** again to schedule an appointment, but again we were unsuccessful and we were unable to leave a message due to Mrs***’ voicemail was full. Due to no response and not hearing from Mrs*** her service order was cancelled on 12/28/15. Since Mrs***’ last complaint a new service order was created on 1/18/16to schedule an appointment to complete the repairs. Our records indicate multiple attempts were made to reach Mrs***, but we were unsuccessful in our attempts. Therefore, the service order was cancelled. Mrs*** will need to contact our service department at 1-855-266-6349to schedule an appointment that is convenient for her. If we may be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana A***
1/17/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint My issue is that there is a willful and purposeful attempt to make it difficult for customers to utilize their warrantiesI have claims opened on my furniture since last DecemberThat is months to fix my furnitureI have had to call and call again, being told that things would be repaired and if a tech does show up they do not process the work ordermy couch which had a tiny snag now has a gaping hole exposing wood and staplesit is a hazard to my children and the damage was a result of your techs poor workmanshipI have pictures to substantiate my claimPlease feel free to see the numerous times I have called to either make or check on claims that we're open without resolutionThe new mattress in only one step in making resolution to the seemingly endless problemSince the couch and mattress were due to your employees negligence, I do not see it far or fitting for me yo have to expense.
Regards,
K*** R S***

justify">Thank you for the opportunity to
respond to ***’s complaint. Our records show we attempted to
contact *** on several occasions to address her concerns, but we
were unsuccessful in our attempts. We spoke with the store manager
at ***’s local Conn’s location who confirmed the new laundry stack
pair was expected to arrive on Thursday, April 23, 2015. Since then we have been in contact with
*** and have agreed to return the Laundry stack pair under the
Return/Exchange policy guidelines.
*** is aware that she will need to visit her nearest Conn’s
to sign a new contract to lower her monthly payments on the Laundry stack
pair has been picked up
We sincerely apologize to ***
*** for the experience and inconvenience that has been caused as a
result of the delay
If we may be of further
assistance, *** may contact our Customer Service Department at ***
Kind
regards,
*** ***

Thank you for the opportunity to respond to *** ***’s
additional commentsAlthough *** ***’s initial complaint or contract
verifies his gender, we apologize if we may have offended him in our previous
responseWe sincerely apologize for any inconvenience *** *** experienced
at Conn’s when initiating his exchangeWe appreciate *** *** for bringing
this to our attention and we will address this matter will all parties involved
to ensure it is not repeated
Our records show on ***, *** *** was scheduled and
received his new *** *** *** *** *** mattress
If we may be of further assistance, *** *** may contact us at
***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,I have purchased two refigarators from Conn's within a yr time frame and will not pay balance dueSend it to credit bureauDissatisfied with their service

Thank you
for the opportunity to respond to Mrs*** complaintOur records show on
8/21/14, Mrs*** purchased a GE gas range with a 48-month Repair Service
Agreement Plan an elected Conn’s Installation service; Mrs*** range was
delivered and installed on 8/22/by Conn’s
Installation team
After
further review and research of Mrs***’s complaint, we found there was a problem
with the original installation. As of
10/10/14; we have verified that Mrs***’s range has been re-installed by our
Houston delivery team and no further issue has been reported We sincerely apologize for any inconvenience
Mrs*** experienced as a result to the installation
If
we may be of further assistance, Mrs*** may contact us at ***
Kind
regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Monday, June 15, 10:PM To: drteam Subject: conn's told me that there was nothing that could be doneTherefore, there was no need to bring in my brand new lemon computer to their service center and pay them more moneyI tried contacting them again and still had the same results. people came to the phone claiming to be the managerThey laughed and I felt like a fool. All I can do now is to start making my payments wh*** the first one is due tomorrow
Regards,

Thank you for the opportunity to respond to Mr
*** additional commentsAs previously stated, Mr*** purchased items at
a close out price and received a floor model sofa as this item was no longer in
stockAs of today, 1/7/this item is discontinued
Conn’s is willing to offer Mr*** a 50%
discount on the cost of the sofa, which will be credited to his Conn’s credit
account in amount $
We attempted to contact Mr*** at the number on file and a
voicemail was leftIf we may be of further assistance, Mr*** may contact us
at 1-866-765-
Kind regards,
LaKena
A***
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Thank you for
the opportunity to respond to *** *** concerns regarding account #***. *** *** stated he paid his bill;
however, he is still receiving collection calls on his account
When the payment is late,
we begin call attempts as a
reminder to ensure payments will be
made timelyIt
is a practice for our company to begin call attempts the first day the
payment is lateTo prevent the calls *** *** has the option to pay
on-line, in his local Conn's store, by mail, or over the phone if it is more
convenient for him, before your due dateAdditionally, if *** *** pay
date has changed, he may benefit from requesting a change of his due date each
month. We ask that *** *** contact
us if he would find this beneficial.
According to our records, *** *** began
receiving collection calls due to two payments being returned by his
financial institution due to NSF. We
spoke with *** *** on *** 20, regarding the payment that was
due. He stated he would make the payment
on *** 26, *** *** has not received any additional collection
calls since *** 21, 2014. Please
note, when payment arrangements have been made, it takes hours to remove the
telephone number from the system to stop the collection calls
We would like to thank *** *** again for
bringing this situation to our attentionWe value him as a customer and
appreciate his feedback.Thank you,*** ***

Thank you for the opportunity to respond to Mr
***’s complaintAfter further reviewing Mrs***’s repaired needs,
Conn’s has agreed to honor his request
for an exchange on his televisionOur
records show Mr***’s new television is scheduled for delivery on 3/7/
We sincerely apologize for any inconvenience Mr***’s experienced during
this processIf we may be of further assistance, Mr***
may contact customer service at 1-877-358-Kind regards,
Dyeisha W***

Thank you for
the opportunity to respond to Mrs*** concerns regarding account
#*** Mrs*** stated she paid
the account in full; however we are still showing a balance for her
According to
our records, Mrs*** signed a month retail installment contract
on
October 17, 2013. This contact also
included a 6-month no-interest financing promotion. We received a payment of $on November
18, and a payment of $on January 5, 2014. On March 17, a letter was mailed to the
address on file for Mrs*** letting her know her Cash-option was about to
expire and what the remaining balance on the account was at that time
The payments
made put Mrs***’s account in paid ahead status and that is why she did not
receive any additional communication regarding the account until July
As of November
10, the payoff balance on the account is $533.11. This includes a past due balance of
$191.56. Please note, the account payoff
balance updates daily. If Mrs***
would like to pay the balance in full, we ask that she contact us the day she
plans to submit the payment for an up-to-date payoff quote
We have also
placed a cease and desist on the telephone numbers associated with the account
at Mrs***’s request. We have also
attached a copy of Mrs***’s signed contract as well as the payment history
on the account for her records.Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Dear Sir/Madam, Good afternoonI received your letter today with the response from Conn's FurnitureThey have admitted their oversight, and have stated that they will be refunding the interest I paid on the contractI am very happy with this news, and so appreciative of the help I received from your company As long as the promised check from Conn's arrives in business days as stated, I will be completely satisfied with the outcome, and will consider the matter closedI will contact you if the check fails to materialize Many thanks, *** ***
Regards,

Thank you for the opportunity to respond to *** ***' concerns regarding collections calls. We have found that *** ***' telephone number was linked to an account in error. We have placed a cease and desist on the telephone number provided by *** ***. Please note, it
may take up to hours for the cease and desist process to be completed. We ask that *** *** contact us directly if he should receive any additional calls after the hour periodWe value *** *** and sincerely apologize for any inconvenience he has experienced due to this matterThank you,*** ***

Thank
you for the opportunity to respond to Mrs* *** additional comments Mrs*** purchased the Holland House Hillsboro dinning set which
comes with a 1-year limited manufacturer’s warranty; no additional coverage was
purchased with Conn’sThe manufacturer’s warranty does not cover the scratch
marks Mrs*** reported on the table
At this time we are unable to honor Mrs***’s
request for a refund or exchange; the reported damages on the table is not
covered by the manufacturer’s warranty We have included a copy of the warranty information provided by the manufacture and the pictures that were taken at the time of the inspection
If we may be of further assistance, Mrs*** may contact us at ***
Kind regards,
*** ***

Thank you for the
opportunity to respond to *** *** complaint. Our records show on
","serif">11/22/14, *** *** purchased
a *** *** *** *** king comforter and a *** *** *** queen comforter set. *** *** signed invoice
indicates at the time of purchase he was given a copy of Conn’s Return and
Exchange Policy which states: No
Returns/Exchanges on: Furniture,
mattresses, décor & accessories unless inspected by a Conn’s Service
Technician and found to have a manufacturer’s defect. *** *** elected to pick up his
two comforters from our *** ** location; *** *** signed acknowledging
his comforters were received in good order.
We show *** ***
contacted us on 12/03/14, 12/04/14, and 12/17/14 regarding his ***
queen comforter set; *** *** stated his *** comforter was torn and he was
not satisfied with the comforter. We reviewed *** *** complaint and
found he signed his invoice acknowledging he received his items in good
order. Although, we are unable to honor *** *** request as a gesture
of goodwill Conn’s is willing to offer *** *** a $gift card for the
inconvenience.
If we may be of
further assistance, *** *** may contact our Customer Service Department at ***
Kind
regards,
Jana
A***

Thank you for the opportunity to respond to Mrs***’
complaint. After researching Mrs***’ complaint we found her
issue has been addressed and resolved. Conn’s agreed to honor Mrs
***’ request; as of 4/24/15 Mrs
*** went into her local Conn’s and initiated her refund in the amount of
$408.10. We sincerely apologize to Mrs*** for the experience and
any inconvenience that has been caused regarding this matter
If we may be of further assistance, Mrs*** may contact
our Customer Service Department at ***
Kind regards,
Jana A***
5/10/
Complaint
We purchased our furniture through Conn's , We had just purchased our new home and wanted to get it furnished Conn;s seemed great and we chose to go through themWe purchased a sectional living room set , we p[urchased a 60" *** TV with surround system, and we also purchased a formal dinning
table that seats people the end of *** ***We purchased everything the same day but got everything delivered at different times, the store manager had to waive our delivery charges because they kepy giving us the run around dates for our furnitureEver since the first delivery was done we have had bad experience, the sectional was delivered first and we were told they would contact us to deliver the items no one called, they delivered the furniture and my ** *** *** *** was thereShe was told to sign for it without telling to inspect it before signingI called the store and complained about thatdays later we got our 60" TV, we were told they would instal it and make sure it worked and everthing was good to goOnce again they just dropped it off and leftThe dinning table was not delivered until *** because they said that they were missing the table legs, so finally after almost months we finally got all our house furnishedWe noticed that the dinning chairs were not leveled, we were told to give it time, that they were newThe begining of *** we noticed that the reclyner was not leveled once you put it back to its placeBoth side are lopsided and it does not look niceWe called the service Center and we opened up a ticket in *** for the damaged reclyners and the dinning chairs not being leveledA technician that Conn's sent over came to our house walked in looked at the sofas looked at the chiars said " yep this needs repairs we will contact you in a week and we'll be back" thats the last we heard from himThis pewrson was in my house no more than minutes and walked out, seemed he was in a hurry
My *** called Conn's service center weeks after having the tech in our house and we were told by Conn's that the work ticket was closed and that the furniture was fixedWe told them No we need this taken care of, We paid for the extended warranty service and want our furniture fixed or replaced if they cannot fix itWe were told we needed to open another work ticketWe have opened if we are not mistaken more that tickets to get our furniture fixed and we dont even get a call when were are having someone coming over to look at the furnitureon of *** we were told that a technician was to come by that friday from 12-My *** is off that day and he stayed home ALL day waiting for this person to come by and NOTHING!! no one came, I called the next day and spoke to *** he said that the tech was at my house arounf 5:30-6:pm and we said why we were told he would be from12-not from 4-6pmWe have been getting the run arounds trying to get our furniture fixed, we paid for the service and just to get run arounds is not great customer serviceWe have met our side of the deal, we make our payments when they are due, why cant we get the same response from Conn's to get pour furniture fixed in a timely mannerThe only way we are going to get the attention of someone at Conn's or for someone to contact us is by not making a payment, as soon as you miss a payment they will harass you until the payment is done
We were also were to have someone come by on *** day *** between 4-6pm My *** and I did not make plans to go out just so we didn't miss this opportunity for some one to come by, but no one did and we sat at home waitingToday a lady called me and told me to make the payment, and I was upset and furious regarding this situation that we have been through with this companyNo concern with the customer satisfaction nothing, the only thing they want is their money thats itI told her that I was extereamly disappointed and not happy with their product and I was mad and said I will packed the furniture up and take it to your storeI am done playing your company gamesAnd instead of of saying something or apologetic, she said we can have one of our trucks come by and get the furniture form your houseIt will be a voluntary repossession and you will be liable for the remaining balance to the furnitureReally not even willing to help with the situation just wants to come by and take the furniture, nor care to see if we could work anything out to replace the furniture or just to keep my business and keep a customer happy!! Very disatisfied with the customer service
Desired Resolution
We were wiling to try to get the furniture fixed if not repalced, but with there customer service and the poor handling of my situation, they just want to come get their furnitureThats fine!! come get there itemsI dont want this to reflect my credit because I have met my side of the deal Conn;s
has NOTVery disatisfied customer that will never shop at this store AGAIN!!!!
Consumer Business Dialog

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Hello, this is *** ***: I wrote to you on March about Conn's I stated that I would accept their offer to close out my acctBut I never received that letterI was checking my credit file and noticed that they reported me with months of late payments @each , which knocked my score down I was very upset and called Conn's credit deptspoke with a repnamed *** (spelling of name maybe wrong)on 7/15/She stated that they did report me because of late paymentsI informed her my payments weren't even from the startShe also said I have a balance of I told her I don't know where those amounts came from for one single WASHERThis accthas been screwed up from beginning.I told her this was not what you all agreed on with the Revdex.com And they need to get it right and removed those late payments from my credit file once and for all and close this acctout She also stated a letter was sent to me during the month of May but I never received itI told her my ex- husband had been tampering with my mail during that time Thanks *** Phone # (*** cell (*** home Regards,

Thank you for the
opportunity to respond to *** *** complaintOur records show on
2/16/15, *** *** purchased the *** *** *** dining set which consist
of five pieces (table and found chairs) and a *** *** *** bedroom set
which consist of eight pieces (headboard,
footboard, rails chest, dresser, two
night stand and mirror) which all came with a 1-year limited manufacturer’s
warranty
We reviewed *** *** complaint and found he was originally scheduled for delivery on
2/24/however; prior to delivery he was contacted and made aware that the
dresser and two nightstands had not been received at the warehouse as
scheduledWe confirmed with the store manager located in *** ** where *** *** made his purchase that at the time of purchase he explained to *** *** that all items were not available for immediate delivery and Conn’s
was unable to delivery partial merchandise*** *** was given the option
to either cancel the dresser and nightstand from this invoice or wait until all
items were available to schedule delivery*** *** elected to cancel the
dresser and nightstands from his invoice and was made aware that he could
return to the store when the items are in stock to re-sign a new authorization
charge on his ** accountWe show the dresser and two nightstands were
cancelled from the invoice and a refund of $was processed towards his
** account
*** *** has been
contacted and is aware that the dresser and nightstand is now available for
immediate delivery. *** *** will
need to visit his nearest Conn’s location to purchase these additional items
We sincerely apologize for any inconvenience *** *** experienced, as a
gesture of goodwill we will mail *** *** a $gift card
If we may be of further
assistance, *** *** may contact Customer Service at ***
Kind regards,
Dyeisha ***