Conns Appliance, Inc.

Review: My name is [redacted] and I have an account at Conn's. Saturday Febuary [redacted] there was $600.00 taken from my checking account without my authorization. I was not aware of this until I went into a store to buy gas and food and my debit card was declined. I then called my bank to figure out what was going on and they told me there was an amount of $600.00 pending from Conn's. I was very upset because no one called me to run this by me, no one asked for my card information, no one gace me a reference number for this unauthorized payment of $600.00. I have had to suffer for FIVE days now with ONE DOLLAR in my bank account. My rent was due on Febuary 3rd and I was unable to make this payment due to Conn's processing this payment without my knowing. I have called them numerous times to get this situation straightened out. I have requested to speak with a manager or a supervisor, I have requested for someone to call me back and give me an update of where my refund is at. No one called me back. They continue to tell me that my refund is still in review. I am very upset. This is an unauthorized payment that should not have been processed without my permission. I am a full-time employee and a full-time college student, every dollar, and every cent makes a difference to me. I work very hard for my money and having $600.00 taken from me really irritates me. I am suffering, I have been stressed out because of this. This situation to this day Febuary still has not been solved. I have been told that my money would be refunded back into my account within 72 hours from Saturday Febuary [redacted] I would like this situation resolved.Desired Settlement: The refund amount should be $600.00.

Business

Response:

Review: I recently purchased over $3,000 worth of new living room furniture and a 39' flat screen tv from CONN'S located in Arlington, Tx which is near The Parks Mall. Everything was delivered this past Saturday Mar 8 and was all assembled except the tv which remained in the box. I later removed the tv from the box, disconnected my old tv from the cable and connected the new one and discovered it did not work. I live in Arlington but I pastor a Baptist Church in East Tx and couldn't do anything about this problem until yesterday Mar 10. I therefore stated to the person who sold me this furniture that this tv did not work and could I possibly come in and make an even exchange, but she said this was not possible because 24 hours had expired and I elected not to purchase the $300 warranty. I'm stuck with a tv that has never worked from the time it was delivered up to now with my first installment is due in April; and I don't believe this is fair regardless of their store policy.whatever happened to a factory warranty? Whatever happened to making the customer satisfied and their business valued? They sent at least 4 letters offering me a line of credit and when I decided to inquire about this and was approved, they texted and called me a number of times encouraging me to come to their store and shop; but now I'm not getting any satisfaction regarding my concerns. I have voiced my concerns with [redacted] of the Dallas Morning news and got a response stating that there has been other issues with CONN'S that got the attention of the attorney general and therefore I have been given some instructions on what my next step should be. I'm writing you as well to make you aware of what CONN'S is doing to their customers. I'm of the opinion that this is BAD BUSINESS!!

Thanks for this moment

Rev [redacted] Sent from my iPhoneDesired Settlement: Unspecified

Business

Response:

Thank you for the

opportunity to respond to Mr. [redacted] complaint. Our records show on 3/8/14, Mr. [redacted] the United Furniture Melody set, Catnapper

recliner, and a 39” Haier TV. Mr. [redacted] contacted us stating his television

will not recognize a signal. On 3/11/14, Mr. [redacted] received

an exchange for his television because the item failed within 72 hours of

original purchase. We attempted to contact Mr. [redacted] on 3/27/14 to discuss

his complaint, but was unsuccessful in our attempt.

If we may be of

further assistance, Mr. [redacted] may contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: I had purchased a lawn mower from Conn's on 8-*-2012. Since this time the mower had been in the shop 4 times. I have only used the mower 4 times total to try and cut my grass. Each time there has been an issue with the mower. I have sent it in for repair and was told by the store manager [redacted] that the mower would be replace after the third time of repair. this was due to it being a lemon. After the third time the service dept asked me to give them another chance to repair it. I said no at first because of all the issues I had already. we talked more on the subject and I said I would give him one more chance but if it was not fixed, I would send it back in for replacement. I got it back and it was still not fixed. I sent the mower back in and now I am being told they can't replace it because they do not sell mowers any longer. I told them that is not my problem and I would not accept anything other than a replacement or my money back. I have called the corp office and was hung up on once. they said it was the service managers call to replace it. The said if it could be repaired that is what they would do. I explained my problem and still no help. My service agreement says after 3 times it is considered a lemon and should be replace with a new one or to give a refund of store credit, check or gift card of the value. I am asking for a replacement or refund because I do not feel I can get the service I paid for. Conn's has only given my lies and false promises. I am very disappointed after all the years I have been with them that they would treat me this way. At this point, I do not know if I will every do business with them again. I am not asking for much, just what I am due.Desired Settlement: I would accept a new mower in exchange or a refund of the purchase price of the mower and warranty. I will accept a refund as a credit on my account or check payment.

Business

Response:

Thank you for the opportunity

to respond to [redacted]’ complaint. Our

records show on 8/**/12, [redacted]’ purchased a Toro push mower and 36-month

repair service agreement with us. We

have reviewed [redacted]’ complaint and repair history and found his mower

does not qualify for an exchange at this time.

Three of the four completed service calls shown below indicate the mower

had not been properly maintained.

On 5/**/13, [redacted]’

contacted us stating the mower would not crank.

Upon inspection the technician found the mower had bad gas in the

carburetor/bowl. The technician cleaned

the carburetor and the complete fuel line system. Although the repair was not covered by the manufacture

warranty or repair service agreement Conn’s repaired the mower at no charge to [redacted]’.

On 7/*/13, [redacted]’

contacted us stating the lawn mower throttle or chock rod continued to stick

and the mower shuts off. Upon inspection

the technician found the kill switch was dirty causing the switch not to have a

good contact. The technician clean the unit

and adjusted the self propel again at no charge to [redacted]’.

On 7/**/13, [redacted]’

contacted us stating he was having the same issue and that this was the third

time his mower was in service. The technician

assessed the mower, replaced the carburetor and cleaned the dirty spark plug.

[redacted]’ contacted

us recently on 3/**/14, stating this was the fourth time his mower was sent to

service for the same issue and he wanted an exchange. A service call was set-up and upon inspection

the technician found the kill switch on the brake assembly was rusted which

caused the switch not to have good contact.

Although rust is not covered under warranty we replaced the brake

assembly which would have been covered under warranty had it not been

rusted. ** Please reference picture

attached.

[redacted]’ has been

contacted by the Service Manager regarding his concerns and is aware his mower

has been repaired and is being sent back to the store to be picked up.

If we may be of further

assistance, [redacted]’ may contact us at [redacted]

Sincerely,

Customer Relations

Officer

Review: I have had problems with our $3000 couch set for several months. My wife called to have repairs done on the plug to one of the couches and get the leather repaired on one of the corners. This has been an issue since the end of January. I called to find out why someone had not came out to do the repairs and they don't know what I am talking about. Some how the report or conversation with my wife was not taken down into the system. Then I called again to find out the extra money paid for the extended warranty is worthless. I does not cover anything. I asked the lady to send out several people so if it came to the point that the furniture was not going to be repaired they could go ahead and remove them from my home. I repeated myself several times during our conversation. The day I was expecting them to come to my home there was only one guy. He took a picture and never attempted to fix anything. I am very disappointed with the way everything was handled. During my several conversations with the Conn's service department I was transferred to several different associates. One of the associates gave me a false name. I demanded to talk to a manager and was on hold for nearly 20 min. before I just hung up my phone. Here I am in mid April and still no repairs and no movers. I do not want to pay for something I do not get to enjoy. It seems to me Conn's is selling bogus warranties to up their sales and trick customers into buying them. They run a good game on the customers telling them many things are covered under the warranties without a clue of knowing exactly what they are talking about.Desired Settlement: Conn's is very deceptive in their sales approach and blindsides their customers on what they are actually purchasing.

Business

Response:

Thank you for the opportunity to respond Mr. [redacted] complaint. Our records show on 8/23/13, Mr. [redacted] purchased a Dakota furniture set

with a 48-month FurnitureGard Plan from us. Our records indicate Mr. [redacted]

was scheduled for delivery and received his items on 8/24/13 in good order. Our records show on 3/28/14, Mr. [redacted] contacted us regarding his sofa;

stating prongs on the end came loose from plug, and stated abrasion on leather

was caused at the time of delivery. A service call was set-up on4/10/14; upon the inspection the technician found left

side front outside board damaged from hitting the wall, one prong missing from

power plug, and parts needed to be ordered to repair Mr. [redacted]’s sofa.

On4/14/14, Mr. [redacted] was contacted and was advised the

power cord was covered and would be replaced but the reported damage to her

sofa was not covered under her FurnitureGard. Therefore, we are unable to

honor Mr. [redacted] request to return or exchange. The power cord was

shipped on 4/16/14 directly to Mr. [redacted] and FedEx show it was

received on 4/18/14. Mr. [redacted] contacted

service on 4/28/14 stating he sent the part back to the manufacturer

and refused to have his sofa repaired; our records show the power cord was

received by FedEx on 4/23/14.

If we may be of any further assistance, Mr.

[redacted] may contact Customer Service at 1-877-358-1252.

Kind regards,

Kathryn James

Conn’s Customer Relations

Review: I certainly hope you can help me. I purchased a 3 piece sectional in January and have had numerous issues. It is now 3 months later and none of my issues have been resolved. And thus far, no one at Conns has helped me resolve it. What I want a full refund on my order, and the damaged pieces currently in my home picked up. I have made 14 phone calls to your company and no one seems to help me. Here's the history: 1/26: Ordered furniture on invoice #[redacted] through Indian Bend store in Scottsdale, , working with sales rep [redacted], rep #[redacted]. Was promised my furniture would be delivered in 4-5 weeks, likely 2/21 - 2/28 timeframe. I paid $500 down, applied for and was approved for a Conn's charge card through GE Capital. Total order on invoice: [redacted] 2/21: no word, so called [redacted] who checked on order 2/25: was called, told furniture was in, could we schedule week of 3/5-3/12: Several phone calls, telling us order was in, ready to schedule. Followed by another call saying that it was a mistake, not really in, still waiting. At least 6 calls with [redacted] getting conflicting information. 3/12: [redacted] introduces us to his manager, [redacted], whom we had numerous conversations with, attempting to schedule delivery. [redacted] tells us that there was a mistake, the first time they called us, it was not our furniture at all, but now they have found a set for us and can deliver it in next few days. Throughout this entire ordeal, [redacted] and [redacted] have been very courteous and attempted to help us, but apparently, they have no control over this. 3/15: Partial delivery made, 2 of 3 pieces, both are damaged. 3/17-3/26: Numerous calls requesting damaged furniture be replaced. No response, so requested to cancel order. I was told to call corporate. 4/5: Called, filed ticket, requested refund and damaged furniture removed. Told I'd get 72 hr response.4/12: Called again. no resolution, said still working4/19: called again, no resolution, no status updateDesired Settlement: I have now spend at least 12 hours of my time over 3 months with this hassle, and no one has been able to resolve any of the issues. I still can't get an answer from anyone. What I request is: 1) Response to this email. 2) Pick up the two damaged pieces and (bonus) TV that came with the order. 3) Cancel any pending order (I have no idea if this has been done)4) Refund my entire order, 3,368.46 I have already purchased a replacement set from another company.

Business

Response:

Thank you for the

opportunity to respond to Ms. [redacted] complaint. Our records show on 1/26/14, Ms. [redacted]

purchased the Dakota Java Furniture set (sofa, loveseat, and wedge) from us.

Our records indicate that Ms.[redacted] was scheduled for delivery between 2/21 – 2/28. On 2/21/14 Ms. [redacted] contacted

us regarding her delivery; stating that she had not been contacted with a time

frame for delivery. According to our records the furniture was a special order

and there was a delay in receiving the furniture from the manufacture. Once we received

the furniture we attempted to deliver it on 3/15/14, at

that time we

discovered a piece was damaged

and another had not been received. We

contacted Ms. [redacted]’ in regards to her concerns and Conn’s has agreed to

return the delivered items and cancel the item that had not been received. We show Ms. [redacted]’ furniture was picked up

on 5/3/14 and a credit of $1,567.81 is processing to her GE account. As a gesture of goodwill Ms. [redacted]’ was offered

a $100 Conn’s gift card to use toward a future purchase. We

sincerely apologize to Ms. [redacted] for the experience she had and for any

inconvenience caused as a result of the delay.

If

we may be of further assistance, Ms. [redacted] may contact Customer Service at [redacted]

Kind

regards,

Conn’s Customer

Relations

Review: On Feb. 17, 2014, Conn's delivered a new cooktop that my wife and I purchased from Conn's on [redacted] The (2) installers which were the same delivery people took out the old cooktop which was being replaced. My wife dropped a pan on the corner of the glass top but the cooktop was still working at the time. The installers wired the plug using the same cord & plug from the old cooktop but when they plugged it in there was a pop at the receptacle that both my wife & I heard. When the installers turned on the cooktop it did not work so they decided to take it back and bring back a new one because they thought it was defected. On Feb. 18, 2014, another set of installers came back with a new cooktop, wired the plug using the same cord & plug & again plugged it in to the receptacle. When they turned on the cooktop it did not work so they left the cord & plug hanging there & told my wife to hire an electrician to fix the problem. I called Conn's warehouse [redacted] on Feb. 19, 2014 and told them about the problem, one of the receptionist said "we'll send a guy that's real handy with electrical work" to fix it. My house cost $300,000 and there was no way I was going to have an unlicensed electrician try to fix the problem. I spoke to the manager, [redacted] & he said to get it fixed out my pocket & I would get reimbursed. On Feb. 22, 2014, I hired a licensed electrician, C&C Elect., & he fixed the problem which I paid $125; the installers had wired the plug wrong & tripped the breaker. Conn's is hiring these contractors to install their appliances & most of them are not licensed electricians & it's a miracle they didn't burn my house down. I called [redacted], the installers supervisor, & Conn's corporate office in Beaumont and to date have not been reimbursed for the $125 that I faxed a invoice copy to both. It has been about 2 months & I have just been given the run-around.Desired Settlement: I would like for Conn's to reimburse me for the electrical work and to be given a discount for the cooktop for all the aggrievation Conn's has caused me.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on 2/10/14, Mr. [redacted] purchased a cooktop

from us which was delivered on 2/18/14.

Our records show Mr. [redacted] spoke with the

delivery manager regarding his concerns and he agreed to reimburse him the $125

for the electrical service. We attempted to contact Mr. [redacted] today to

ensure his concerns were addressed, but was unsuccessful in our attempts to

reach him. We would like to apologize to

Mr. [redacted] for the experience he had with his delivery. As a goodwill gesture, Mr. [redacted] has been

mailed a $100 Conn’s gift card to use toward his next purchase. If we may be of further assistance, Mr. [redacted] may contact us at [redacted]

Kind regards,

Review: Bought a SB16 Harmon Kardon Sound Bar System, floor model. When I tried to hook up I realized optical port was broken and sub is not compatible with sound bar. Multiple attempts to resolve. No response or calls back. Zero.5/23 Tried to hook up system for first time and realized optical port was Broken5/24 Call [redacted] TX store and [redacted] told me he cannot return the item, the unit works according to him, and there is nothing I can do other than call service.5/24 I called service and they told me they could not assist but any store could help.5/25 I visited Plano store and they said I would need to go to Manufacturer for help.5/25 I called customer service and opened a ticket for someone to investigate and call me.5/25 I realized sub was not even compatible with sound bar so I called customer service to notify them. The rep told me a ticket wasn't opened from my prior call so I opened a new one.5/25 I called the [redacted] TX store, spoke with [redacted]. He asked me why I didn't bring the product into the store as he asked before, but I reminded me he said he could not do anything in the store. He promised me he opened a ticket. Never received a call about that ticket.5/27 Called customer service and they said ticket I opened on 5/24 was closed even though I didn't receive a call back and I needed to call service.5/27 I called [redacted] TX store, [redacted] was not working but another manager promised to call me back in 20 minutes. No call back.5/29 Called [redacted] TX store, spoke to [redacted]. He said he would speak with the regional manager and call me the next day.5/30 I called the [redacted] TX store. Learned [redacted] was not even working today.5/30 Called customer service. Transferred to service manager, Marilyn Hernadez. Explained situation and emailed history of issues.6/4 Called store, [redacted] not working, asked for manager on duty. Manager said he did not have contact info for regional manager.6/4 Called customer service for an update on my ticket. They stated the last update they had was Friday the 30th around 10am when the service department tried to call me and I didn't answer their call. Even though I spoke to someone that evening.Desired Settlement: I will be returning the 60" television, end tables, and TV stand I purchased due to the lack of customer service I have received. I cannot bring myself to make monthly payments to a company that has treated me so poorly. In addition, I would like to receive a return approval for the sound bar described above.

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. Our records reflect that Mr. [redacted] purchased a

Sound Bar as a Floor Model via invoice [redacted] on 5/18/14. The product was

sold as is and was not delivered or installed by Conn’s.

As a goodwill gesture we are offering

the option to return or exchange the Sound Bar at no cost to him within the 30

day return and exchange policy. If Mr. [redacted] wishes to return the television on

this invoice a $129 exchange fee will be charged and must be completed within

the 30 day return and exchange policy. Furniture which includes the end tables

and television stand are exchange only. If Mr. [redacted] would like to have a

technician assist him with installing (at additional charge) the Sound Bar, he

should contact his local store for arrangements.

We apologize for the

inconvenience Mr. [redacted] has experienced.

If further assistance is

required, Mr. [redacted] may contact us at [redacted]

Kind regards,

Review: I made a payment on my account and was told my account was current on 6/14/2014. On 6/30/2014 a person named [redacted] showed up to my place of employment to collect a payment. [redacted] at Conns sent this guy to my job. [redacted] went right into details about my account in front of a supervisor within my company about my personal business matter. Keep in mind my account had been paid this month so I did not understand one why he was at my job and two he was discussing my account in front of another employee (Supervisor) at the company. This was not my supervisor and this was not his concern. I felt harassed, threatening, intimidated, and embarrassed. This was all due to a payment that they could have called me about. I in turn contacted the store and [redacted] admitted she sent [redacted] to my job and did not care if I got fired. Please tell me what is the next course of action for this? Thank you.Desired Settlement: I would like a formal apology in front of the same Supervisor as well as I would not like to do business with these people ever again. This means but is not limited to Conns taking a loss.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’

concerns regarding her account. Upon further review, we have determined Mrs.

[redacted]’ transaction was initiated and completed with Rent-A-Center.

Mrs. [redacted] will have to contact Rent-A-Center to address

her concerns further.

Review: I purchased a new [redacted] French door Refrigerator from Conn's Appliances on [redacted] approx. 1 year ago. I also purchased a 4 year extended warranty. My refrigerator stopped cooling this past weekend and I lost about $[redacted] worth of food. I called the service number [redacted] and explained the problem. I did not hear from them or a technician so I called them approx. [redacted] and they told me they had forwarded the problem to the technician. They gave me the phone number or the person who was supposed to contact me and set up an appointment. I called that number and left a voice mail as he did not answer his phone. I called Conn's [redacted] and they tried to contact the technician. The Conn's person told me he could not reach him either so he left a voice mail with my information. Now it is [redacted] afternoon [redacted] and I still have not heard from Conn's or the technician. This service is unacceptable and I am not happy. At this time I am considering legal action of some sort against Conn's. I consider this to be fraud.Desired Settlement: Refund of all money paid for extended warranty.

Business

Response:

Thank you for the opportunity to respond to Mr.

Evans’ complaint. Our records show on [redacted] purchased a [redacted]

refrigerator with a 24-month Repair Service Agreement Plan. On [redacted], Mr.

Evans contacted us stating the freezer is icing up, not making ice and the

panel is out on the unit. We attempted to schedule a service appointment to

assess [redacted] repair needs however; the service technician did not have the

correct phone number to contact [redacted] to verify an appointment date. We

contacted [redacted] on [redacted] to discuss his concerns; upon conversation [redacted] informed us that he was contacted by the service technician and is

scheduled to have his unit assessed today. Once the technician inspects [redacted]refrigerator we can determine repair needs. As of [redacted], we have mailed

a food loss claim to [redacted] to begin processing the claim. We sincerely

apologize for any inconvenience [redacted] experienced during this process and we

are committed to resolving this issue in a timely manner.

If we may

be of further assistance, [redacted] may

contact Customer Service at [redacted].

Kind regards,

Customer Relations

Review: I purchased a new dishwasher in February 2014, in June 2014 the dishwasher started leaking. I contacted Conn's who sent a repairman to the house and he ordered a new part. When he came to the house to put in the new part, the part was wrong. This has happened 3 separate times now where the wrong part has been ordered, the last time being July 9th. When I contacted Conn's customer service they advised they were contacting the Area Service Manager- [redacted]. I never heard from [redacted], and Conn's never called me back. When I called Customer Service again, I was told [redacted] decided that since the order had not been for more than 30 days there was nothing that could be done. It HAS been over 30 days that I have been without my brand new dishwasher. June 9th was when I called for the first time and it is now July 11. The customer service representative said she would transfer me to the Resolutions department, this was a lie. She transferred me back to another Customer Service rep who did nothing but say she couldn't help me. The supervisor then said she could do nothing but email the Resolution Department and I would be contacted back. I do not believe Conn's anymore. I am being taken advantage of, and it is unacceptable the way they treat their customers. I will never again give them my business.Desired Settlement: I want my dishwasher replaced immediately and an apology from the company for the time they have made me waste on this issue. Not to mention the fact that I have been unable to use my dishwasher for over a month.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 2/15/14, a purchase was made by Mrs. [redacted]

for a Frigidaire dishwasher with a 1-year limited manufacturer’s warranty. On

6/9/14, Mrs. [redacted] contacted us stating the dishwasher was leaking from

underneath and the door would not close properly. A service call was scheduled

for 6/12/14; upon inspection the technician found the hose needed to be

replaced and ordered the necessary part for repair. Once parts became available,

Mrs. [redacted] was scheduled for 6/19/14 to have a technician install the part

however; no one was available during the time frame therefore the appointment

was rescheduled for 6/24/14. On 6/24/14, while attempting to install the part

the technician found a crack on the tube that was not noticed during the prior

inspection and determined a new tube was required to complete service. On

7/2/14; the part became available and Mrs. [redacted] was scheduled for

installation on 7/10/14 however; the part we received was damaged therefore a

new part needed to be ordered. On 7/18/14, the new part became available; Mrs.

[redacted] is scheduled to have the parts installed today 7/24/14 to complete

service. At this time we are unable to honor Mrs. [redacted] request to exchange

the dishwasher due the unit is repairable. We sincerely apologize for any

inconvenience Mrs. [redacted] and Mrs. [redacted] experienced during this process.

If we may be of further assistance, Mrs. [redacted]

may contact Customer Service at [redacted]

Sincerely,

Customer Relations Officer

Consumer

Response:

This issue is still unresolved. I started this process on June 9th, and it is now August 4th. No one will call me back, every time I have to call, I get a different answer and a promise that someone will be in touch. No one will take accountability or ownership of the issue, and refuses to help.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 2/15/14, a purchase was made by Mrs. [redacted]

for a Frigidaire dishwasher with a 1-year limited manufacturer’s warranty. After

further review of Mrs. [redacted]’s service history, Conn’s has agreed to

exchange her refrigerator due to the delay in service repairs. Mrs. [redacted]

may contact her nearest Conn’s store location to process the exchange. We

sincerely apologize for any inconvenience Mrs. [redacted] experienced as a result

of the delay.

If we may be of further assistance, Mrs. [redacted] may

contact Customer Service at [redacted]

Review: December 13th 2013 the delivery people damaged the floors and wall of my home. WHen I finally got in contact with right people in May 2014, They had us fill out a claim settlement form. We filled it out and emailed it on june 19th. The agreement was for $350. It is now july 29th and we have yet to receive the refund. I have contacted them through email and by phone with no answer. This is step one.Desired Settlement: I would like my $350 dollars for the damage YOUR company did to my home.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted]’

complaint. Our records show on 11/29/14,

Mr. [redacted] purchased a Corinthian Ulyses furniture set and received delivery on

12/13/13. Mr. [redacted] contacted us stating upon delivery his floors and wall was

damaged by the delivery team. Mr. [redacted] concerns were submitted to Risk

Management for further review and research. Our records show as of 8/5/14, Mr.

[redacted] check was mailed in the amount of $350 as agreed upon. We sincerely

apologize for any inconvenience Mr. [redacted] experienced as a result of the delay.

If we may

be of further assistance, Mr. [redacted] may

contact Customer Service at [redacted]

Kind regards,

Review: I have a account with this company and have always made my payments on time but the past week I have gotten about 10-15 phone calls from them. There reasoning for this was that they got my name mixed up with another customer named [redacted]" we share the same name so they are calling me to collect his debt. I supposedly got this problem fixed everyday multiple times. Today I get a call from these people before they go on about there issue with my account I explain to them that it isn't me and that they have me mixed up so I ask for a supervisor and this employee starts talking very poorly of me using expletives and other inappropriate words to the supervisor thinking I cannot hear her. When I told the person on the phone Ii can hear everything they said he jumps on the phone nervously saying he would take care of the issue.So I asked this man named [redacted] for headquarters number he gives me a false number and hangs up on me. Later I find out when I was called again for the same reason they said was resolved I asked to speak to a supervisor once again and they tell me this man [redacted] is not listed as a supervisor at any of there offices and he left no notes to my account for them not to contact me. It does not end there after being called a third time I get on the phone with someone and once again ask for a supervisor and explain my self once again. This supervisor goes ahead and tells me all of this man there trying to get a hold of personal information including the end of his social, his phone number his home address and his date of birth without me asking just to tell me that's not me and its a mix up. Being concerned for my own safety seeing they just hand out to that kind of person information to anyone I ask to return my merchandise and close my account and I am told I'd be held accountable and that I'd need to pay for it regardless if I returned it or not. I ask for a number to corporate office and they just send me back and forth between held desk and customer service in this time they never fixed my issue I actually got a call from there collection as I'm on the phone with a manager in customer service. So finally I am told I need to speak with there legal department so I get there number and give them a call I explain the situation they hang up on me. I call back and tell them they hung up on me they say hold on and transfer me to customer service who goes ahead and tells me I need to have a lawyer to speak to customer service and the reason they gave me all this mans information was because we have the same name. Finally I ask to speak with her supervisor since after all I did get the number for the Legal Department from them to begin with. This was the first lady who was actually helpful in this ordeal and she informs me that there closed. At that point I realize they just didn't want to speak with me because they were getting ready to go home. After this entire ordeal the last supervisor I spoke with gave me the number to corporate where I can talk to someone beside there customer service. After all is said and done I made over 25 phone calls to there people at over 10 different numbers that all brought me back to the customer service department that couldn't help me. My issue is still not resolved and I am in fear for my personal information to be with these people.Desired Settlement: I want my information removed from these people and my account removed due to there incompetent employees and my new found lack of trust for my sensitive information.

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns

regarding an account. [redacted] stated

he has been receiving collection calls regarding an account that is not his.

We have determined this account belongs to another customer and [redacted] telephone number was linked to the account in error. We have placed a cease and desist on the

telephone numbers provided by [redacted].

In the event [redacted] receives any further calls from Conn’s we

ask that he contact us immediately so we may address the issue further.

We sincerely apologize for any inconvenience [redacted] has

received due to this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The reasoning behind this is not because the calls like I have told there employees several times it is the lack of personal security. The fact they gave me another mans personal information to me knowing that it was not in fact me. Is the reason I am requesting a refund and the closure of my account. Not only that after trying to get this issue resolved and see how unprofessional and rude these people are to there customers.

Review: I have received numerous phone calls from Conn's after being a day late. The continous phone calls at least four is a bit much after being late for one day. I thought this kind of pratice is illegal, I have never received a statement in the mail for being late, and all these phone calls make me want to return their items to them and I can go elsewhere.Desired Settlement: I would like my account to be cleared of all amounts owed, if not some type of credit towards my account

Business

Response:

Thank you for the opportunity to

respond to Mrs. [redacted]’ concerns regarding the collection calls he has

received on his account. Mr. [redacted] stated he begins to receive collection

calls when his account becomes one day past due.

When the payment is late we have

to start call attempts to ensure a payment will be made timely. It is a normal

practice for our company to begin call attempts the first day the payment is

late. To prevent the calls Mr. [redacted] has the option to pay on-line, in his

local Conn's store, by mail, or over the phone if it is more convenient for him,

before your due date.

Additionally, if Mr. [redacted] pay

date has changed, he may benefit from requesting a change of his due date each month. We ask that Mr. [redacted] contact us if he

would find this beneficial.

We would like to thank Mr.

[redacted] again for bringing this situation to our attention. We value him as a

customer and appreciate his feedback.

Review: bought item on July 1 at store in [redacted], were suppose to deliver next days but instead took 3 days cause of error with the delivery service of delivery to the point they were going to reschedule 1 month ( without my knowledge or OK) after I bought the items. (at the time buying the items I was assured that delivery would had been the next day) After all those mistake I was told by Store supervisor and my salesperson that the delivery fee (129.99) were to be remove from my billing. Then on the 3rd of July went in store I cancelled the installation ( 379.99) and delivery already late 3 days and move my payment date to the 4th instead of the 1st of the month. ( store manager himself did the transaction for the change date and the credit to my account. 1st month came date was not change and credit not applied after emailing main office 4 times about the problem the said that my issue was resolve ( they did nothing) back to store in person 1 month later assistant manager herself submit again but no change but the date that I had to call main office and discus problem with customer service. still no change or no answer from store and main officeabout the credit that was to be applied. called again store and main office. Delivery person [redacted] resubmit the credit to be applied for the 3rd time to main office and 1 month later still no change or no response or answer from neither office or store. I spent time going in person emailing and hours on phone which I pay my minutes, I work night shift and my sleep time is daytime so to be able to go to store or contact anyone by email or phone cause me to get sleep deprivation on those days ( 6 days at least) to a point that I almost lost my job. Not considering all the stress that those situation are causing me< I have no clue as what to do to get my credit and it is not like I am bringing back material, all I did is cancel in person ( July 3rd)the installation and store manager did cancel the delivery fee I give them so many chances to resolve the issue but they keep ignoring me and I did refer them customer without expecting anything in return after all the problem they are causing me . ( I am not complaining about 50.00 but 500.00 on credit that I get charge interest on and my monthly payment should also be reduce for the total of the credit plus finance charge.) I am at a point that I do not want to make payment till they resolve issue, but I am an honest person and just want to resolve the issue. I don't know what to do no more.Desired Settlement: I want my bill to be corrected, the current payment to be credited and my payments lowered according to the credit due on my account, and Check of 550.00 for lost time, sleep deprivation which almost cost me my job since I sleep daytime, cellphone minute use, gas use to go 5 time to store, time spent and length of time to resolve the issue which after all the attempt on phone, email and in person. not counting that my payment should be lower

Business

Response:

Thank you

for the opportunity to respond to Mrs. [redacted]’ complaint. Our records show on 7/01/14,

Mrs. [redacted] purchased a [redacted] furniture set, 55” LG television, and a

[redacted] queen mattress and received delivery on 7/4/14. After further

review and research, we confirmed Mrs. [redacted] did request to have the

installation cancelled from her invoice and was offered free delivery due to

delay. On 9/15/14, we processed a credit in the amount of $552.04 to Mrs. [redacted]’

account for the delivery and installation charge. Once the credit applies to

Mrs. [redacted]’ account the balance due will be lowered however; the monthly

payments will remain the same. Our records show Mrs. [redacted] did utilize Conn’s

12-month cash option account and no interest has accrued to her account. At

this time we are unable to honor Mrs. [redacted]’ request; no additional credit is

due. We sincerely apologize for any inconvenience Mrs. [redacted] experienced as a

result of the delay.

If

we may be of further assistance, Mrs. [redacted] may contact us at ###-###-####.

Kind

regards,

Review: I have been a customer at Conn's in [redacted] for many years and never had any issues until now. I financed a purchase and made the MAXIMUM payment, on time every month, as to avoid the extra interest. So I would only pay the cash payout amount. However, when it came down to the last $100 which was to be split into 3 payments, I authorize Conn's to deduct the amount automatically as I had done with all other payments, however Conn's never withdrew the money. I was never informed that the payments were not made. Which is curious because Conn's always called me before if I needed to set up my automatic withdrawal. I did finally get a call from Conn's months later to collect a payment. This confused me because I believed my account was payed in full, as I authorized the payments for the remaining balance. The $100 payment that was left on my account is now over $600 and Conn's refused my review, because some much time has passed. I know and believe Conn's purposefully did not apply my payment so that I would incur all the interest I knowingly tried to avoid. This practice is outrageous to me as a consumer! I can never feel comfortable shopping with a company like this again, they cannot be trusted. I have tried speaking with many people that work for Conn's including the manager and corporate office and still have no resolution, they simply want me to pay all of the interest, not even considering that I have been a loyal and faithful customer. I am very disappointed by the "customer service" at Conn's!!Desired Settlement: I would like for Conn's to realize the practices that they are doing, not apply payments that are authorized, so consumers are forced to pay all of the interest whether they are making maximum payments or not. I would like for Conn's honor by payment history and live up to their agreement with me of the cash payout amount I should have received. I realize that looking at dates it may seem as if I didn't pay by the payment date, but this is only because my authorization was not honored by Conn's.

Business

Response:

Thank you for the opportunity to respond to Mr.

[redacted]’s concerns regarding account #[redacted]. Mr. [redacted]

stated he authorized the last three payments to process before his Cash-option

expired so he would not have to pay the interest on the account; however we did

not process the payments on the account.

According to our records and recorded calls, Mr. [redacted]

called on [redacted] to discuss the account balance. He asked at

that time to set up automatic payments to pay the account off before the

no-interest financing promotion expired. The

collection agent informed Mr. [redacted] that he was unable to schedule automatic

payments and would need to transfer him to customer service. Mr. [redacted]

stated he would do it later because he did not have time and disconnected the

call.

Mr. [redacted] did not call back to schedule the remaining

payments.

On [redacted] a letter was sent to the address

on file for Mr. [redacted] informing him that the no-interest financing would

expire on [redacted] if the remaining balance was not paid in

full.

As of [redacted] the payoff balance on the

account is $[redacted].

Please note, the payoff balance is updated

daily. If Mr. [redacted] would like to pay the balance in full; we ask that he call

the day he plans to remit the payment for an up-to-date payoff quote.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.

I am responding to a case that has been closed by the Revdex.com, complaint id: [redacted] this case was closed and presumed resolved, however there was no resolution. As I stated in the original complaint Conn's accepts no responsibility in the delay of my account being paid off. They simply want me to pay off all the interest that was incurred as a result of them not honoring my request to set up the automatic withdrawal for my remaining 3 payments. As acknowledged in their reply, [redacted], I did call to set up my last payments however they claim that I disconnected the call and never called back. They also stated they sent me a letter through the mail [redacted], informing me of my payments not being made. This is completely untrue! I never knew anything about my account not being paid until months later when someone called me to collect the now $[redacted] payment. It makes no sense that I would make maximum payments on my account the whole time my account was active ( I've been a customer at Conn's for years). It also makes no sense that I would call to set up my LAST 3 payments and then hang up and not call back. It makes no sense also that I would receive a letter from Conn's in Dec. informing me about the issue and I would do nothing to resolve it. None of these things add up but this is what Conn's would have you believe. I am infuriated at the accusations Conn's is making against me at this point. However, I am not surprised because I do not expect them to tell the truth of the matter, which is that they deliberately did not set up my automatic withdrawal so that all my maximum payments would be null and void and I will now have to pay the full interest amount. d ignoring a letter the

Review: On [redacted] my television suffered a lighting strike. I have had to jump through many hoops to get the insurance department to acknowledge that the insurance I purchased covered this issue. When I finally was scheduled for a service technician to come and do an estimate on the item. The technician called and asked what happened he said he would just "phone in" for the parts. I informed him that with this being an insurance issue I wanted him to physically come and check the item. He then told me he would get to me last because I was closest to the service center. I informed them that if he did not do his job right I would follow him to the service center to speak to his supervisor. The technician never showed. I took time off from work for nothing. The next day the the service center manager said they would not be servicing me. I was outsourced to a company out of [redacted] for a service call 2 weeks later. This company also did not show up and claimed they were faxing the estimate to Conns immediately. It is [redacted] and I still have NO resolution .Desired Settlement: I would like the set replaced and an apology for terrible service. I have spent hours on hold with this company listening to the automated message boasting their "Great Service and appreciation for their customers"

Business

Response:

Thank you

for the opportunity to respond to [redacted]’s complaint. Our records

reflect that [redacted] purchased a television w/ a 1 year manufacturer’s

warranty only on [redacted] via invoice # [redacted].

[redacted]’s claim was an insurance claim. Therefore, Conn’s Service Department

was hired as the vendor to complete the inspection on [redacted]. A service call

was sit up for [redacted] between the hours of 4-6PM. [redacted] stated that he

was told 8-10AM and insisted that the technician come that morning. After being

told that it would not be possible, [redacted] began calling the service

center managers and corporate office managers demanding service that morning.

The scheduled technician reported that [redacted]’s speech was aggressive

towards him over the phone, and he then threaten to follow him back to the

office. The technician felt threaten and refused to visit [redacted]’s home.

The

insurance representative was informed of the technician’s position regarding

not visiting [redacted]’s home. Conn’s Service Department then requested

that the insurance representative hire another 3rd party vendor to

complete the inspection. The 3rd party vendor scheduled [redacted]’s inspection for [redacted]. The inspection and estimate was completed

and submitted to the insurance company sometime on or after [redacted].

[redacted]’s

claim was approved and the replacement was completed on [redacted]. We apologize

for any miscommunication on our part.

If we may be

of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Review: bought a [redacted] sound bar system back in 08/20/2012, bought also the extended warranty, in the two years I had to take the product back 3 times to get fixed for the same issue, on this 3rd encounter conns service department told me, that the warranty had expired on 08/20/2014 and cannot do anything about it, also contacted corporate office on 09/23/2014 spoke to [redacted] and told me the same thingDesired Settlement: I just want the original purchase price to be credited back so I can replace the soundbar system

Business

Response:

Thank

you for the opportunity to respond to [redacted]’s complaint. Our records

show on 8/20/12,

[redacted] purchased a [redacted] soundbar with a 24-month Repair Service Agreement

which expired on 8/20/14.

We received [redacted]’s complaint and found he contacted us on three separate

occasions regarding his soundbar.

· On 9/29/13 [redacted] contacted us; stating

one of the speakers were not working and making a buzzing sound. The

soundbar was received by service; the technician tested the sound and no

problem was found unit working correctly.

· On 10/23/13 [redacted] contacted

us; stating the sound would cut on and off. The soundbar was received by

service; the technician tested the unit and found the soundbar was

malfunctioning and needed to replace the main PCB. The technician ordered

the part on 11/01/13; the part became

available on 11/07/13. The repair

was complete on11/08/13; the technician

replaced the main PCB and tested the soundbar it tested ok.

· 9/22/14 [redacted] contacted

us; the soundbar is not working, the aux input was not working, and the

soundbar was shutting off and on. The soundbar was received by the

service department on 9/26/14. The

technician tested the soundbar all day on 9/29/14; no problem was

found the technician was unable to duplicate the problem [redacted]

reported.

Although

[redacted]’s warranty has expired as a onetime courtesy Conn’s agreed to waive

his assessment fee. Based on [redacted]’s service history his soundbar

does not qualify for an exchange. Therefore, we are unable to honor his

request to return/exchange his soundbar.

[redacted]’s soundbar is being sent back to the store, he will be

contacted once it has been received.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

I don't agree with the response because the extended warranty had been expired 4 weeks only and its the same issue as before according to the tech

Regards,

Review: DELIVERY ISSUES AS WELL! I recently purchased a bedroom set September 10th 2014 with sales [redacted]. I was told everything was in stock and would have it delivered the next day. Later that night after signing the contract I received a phone call from [redacted] that she made a mistake and the dresser was not in their warehouse but were going to be able to get it from another store in Dallas/San Antonio TX and that she would give me a call back after finding out something from the store. I didn't received a call the following day. I called and continue to call left several messages for [redacted] or the store manager to return my call. Once I seen that it was getting close to closing time I decided to make a stop at the store and spoke to the store manager [redacted] to where he was aware of the situation apparently no ne ever gave him the phone call messages I did (3). He then did another written contract which I also have and would give me a credit of $100.00 on gift card which I just received and its only $50. They gave me the date of Friday, Sept 12 2014 for my dresser delivery date. From the Friday the 12th it went to Saturday 13th to Sunday 14th calling me saying the furniture was damage. They gave me anohter date of Sept 18th. From then the dates have changed so many times and it's going on a MONTH and I still have no dresser. I called numerous of times Corporate Office and explained my situation and because of their policy I can't return it back but I'm expected to pay the October 17th. I kept receiving phone calls from Conn's about my payment being late from my regular account that's due on the 25th. Because of this NEW purchase my date was changed to the 17th. I explained this to lady on customer service and if they have the phone calls recorded you would hear how she says that there is no new contract or doesn't even show my new purchase which by then it had been 2 weeks which she said it's suppose to be in the system. I told her she could call and speak to the store manager because I have the contract and all my information. Since it's my account I would have to contact the store and fix this issue myself. I told her this is not my mistake and I have been dealing with horrible customer service since day one and this is their company not mine as the customer service they should fix this. She continue to say it and I did as well and then went to saying is there anything else I can help you with. My payment will show that it's late which I have never given one. Once again I had to fix their mistakes by calling continuously leaving several messages to Store manager and once again no call back. I went back to the store and had a few words with the store manager and told him how its so frustrated for me to have my clothes on the floor for all this time and they can't do anything and since it's on back order i'm supposed to wait until it arrives which it could be MONTHS that was told by Corporate Office. The store claims they don't know what they are talking about but they seem like they don't either. I have been calling [redacted] since Septemer 29th and went to the store again October 1st and spoke to another manager [redacted] that also couldn't help me because apparently the only one who can but isn't doing anything but ignoring my calls because he is always in meetings is [redacted]. It is now October 4th and still no call from him. I'm extremely tired of this HORRIBLE customer services I don't know what it is. I feel neglected in so many ways. never have I dealt with such bad service and on the 10th it would be a month and i'm still left with guessed dates. So called emails from the manufacturer.Desired Settlement: I would like to cancel my entire order and not affect my credit without them threathing with it everytime I go to the store and that I would still be responsible for the payments although I no longer have the merchandise. How after so long of having an incomplete order you cant cancel it because they dont take furniture back its been a month and I still dont have my dresser but im expected to go through all their policies? What about customer service? all this trouble I have been through. My clothes beeing everywhere when it should be in my dresser. I would like to get as much as possible from them.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint.

Our records show on 9/10/14, Mrs. [redacted] purchased the Austin Queen Hollywood

bedroom set which consisted of six pieces (headboard, footboard, rails, mirror,

dresser, and nightstand) and received a free 32” Haier television. Mrs. [redacted]’s

was scheduled and received delivery on 9/12/14 however; the dresser was not

available for immediate delivery.

We received Mrs. [redacted]’s complaint and found the Hollywood

dresser is currently on back order and is scheduled to arrive on 10/15/14. On

10/09/14, we contacted Mrs. [redacted] to discuss her concerns; Conn’s has offered

Mrs. [redacted] the option to return/exchange the bedroom set or wait until the

dresser becomes available and receive a discount on set. Mrs. [redacted] stated she

will contact us on Monday 10/13/14, to inform us of her decision regarding this

matter. We sincerely apologize for any inconvenience Mrs. [redacted] experienced as

a result of delay receiving all her merchandise.

If we may be of further assistance, Mrs. [redacted] may contact us

directly at [redacted]

Review: bought the refrigator a year and half ago, since date of purchase it has been nothing but issues. Notify the help desk 5 times, they send out a tech to service and still not working correctly. It freezes my vegies, and some of my dairy products gent frozen and then spoiled. the shelves plastic have broken off so I cant even place a 1/2 gallon of milk, at this point I have lost some good amount of money.Desired Settlement: An exchange and a discount or refund for the amount of money I have lost in groceries.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.

Our records show on [redacted], Mrs. [redacted] purchased a Frigidaire refrigerator

with a 24-month Repair Service Agreement Plan and received delivery on [redacted] in good order.

We received Mrs. [redacted]’s complaint and found she contacted the

service department on four separate occasions dated from [redacted] to [redacted] stating

her refrigerator was over freezing.

·

On [redacted] Mrs. [redacted]

contacted service stating the refrigerator was not cooling. The technician

found ice on the duct assembly which was not allowing airflow and removed the

ice; checked refrigerator and unit tested ok no parts were required to complete

repairs

·

On [redacted] Mrs. [redacted]

contacted service stating the unit is over freezing. The technician removed and

reinstalled the Veggie dampers, educated Mrs. [redacted] on Veggie dampers

temperature; tested unit and unit tested ok no parts were required to complete

repairs

·

On [redacted] Mrs. [redacted]

contacted service stating the refrigerator was freezing her food. The

technician did not find an issue with the unit over freezing however; he did

find the shelves were broken and informed Mrs. [redacted] that the damaged shelves was

not covered by the Repair Service Agreement Plan. Mrs. [redacted] was given an

estimate on the cost of repairs however; she declined service therefore the

order was cancelled.

·

On [redacted] Mrs. [redacted]

contacted service stating the refrigerator was freezing her food. The

technician replaced the thermostat and tested unit; unit tested ok

As of [redacted]; Mrs. [redacted] has not contacted us regarding any

further issues she is having with her refrigerator since repairs were completed.

At this time Mrs. [redacted]’s refrigerator does not meet the qualifications for an

exchange; the unit has been repaired. If Mrs. [redacted] is in need of service, she

may contact the service department at ###-###-#### to have a technician

re-assess her refrigerator. On 10/15/14, We mailed Mrs. [redacted] a food loss

claim to fill out and submit back to us for processing.

If we may be of further assistance, Mrs. [redacted] may contact us at

###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Reason is still paying for a broken item, what is the use of calling if the tech will continue to stait that the

there is nothing wrong with it.

Review: Conn,s refuse to honor the price of the recliner I brought on 10/4/2014 for 899.00 said the price should have been 999.00 and will not honor contract and deliver the Recliner I have the contractDesired Settlement: I want the chair for the price that was on the chair when I brought it on 10/4/2014 and for my trouble I want the delivery fee waved

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 10/04/14, Mrs. [redacted] purchased the Franklin

Trent lift recliner with a 48-month FurnitureGard Plan and delivery totaling

$1204.17.

We received Mrs. [redacted]’ complaint and found the Franklin Trent

lift recliner she purchased was priced and retails for $899.99. We contacted

Conn’s located in Jackson, MS where Mrs. [redacted] made her purchased and

confirmed with the store manager that the recliner Mrs. [redacted] is requesting

to price match is a different model recliner than what she purchased. Mrs.

[redacted] was educated at the time of purchase that we could not price match a

different model and if she would like to select another model, she would be

responsible for any difference in price. Mrs. [redacted] was provided a copy of

her retail contract as well as a copy of her invoice which provides the model

number and price of the recliner she purchased.

At this time we are unable to honor Mrs. [redacted]’ request; no

further credit is due at this time.

If we may be of further assistance, Mrs. [redacted] contact us at [redacted]

Kind regards,

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] additional comments. After

further review our records show on 10/21/14; Mrs. [redacted] invoice was

completely cancelled for the Trent lift chair and no purchase has been made

with Conn’s. We sincerely apologize for any inconvenience Mrs. [redacted] experienced during this time.

If we may be of further assistance, Mrs. [redacted] may contact us at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I will never do business with conn:s because I do not trust them because they do not honor their sales prices and I am going to tell everyone I know how I was treated and advised them not to do business with conns I am doing business with another furnture store and they honor the price;s of their munchdise .