Conns Appliance, Inc.

Review: Delivered floor model lied and said it wasn't then lied and said they called and told me. Ask for a 20% discount since floor model and they keep saying they will take care of it but it has been 4 weeks and keep avoiding me. Made me purchase credit life even though I said I have renter and homeowners. Still made me sign and said once I fax policy info they will remove the charge of $151.92 I have faxed 3 times and they say they don't have it. At this point I have been over charged by $317.92Desired Settlement: Take off charge of $151.92 for insurance that you make people sign that even says on paper that we do not have to buy. And $166 credit which is the 20% discount on the stove for giving floor model and lying and then calling me a liar when I said I have not record call on cell phone which is traceable

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted]’s concerns regarding account

#[redacted]. Mrs. [redacted] stated she was

offered a 20% discount on her product and the property insurance was supposed

to be refunded and it has not been.

We have

submitted the 20% discount and Mrs. [redacted]’s account has been credited

$179.99. We have not received a copy of

Mrs. [redacted]’s declaration page for her homeowner’s insurance. She can fax a copy to our insurance

department at 855-593-5465. Please note

the account number on the fax for a faster response. Once we have received the fax, we will be

glad to credit the property insurance.

We value Mrs.

[redacted] as a customer and sincerely apologize for any inconvenience she has

experienced due to this matter. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

They said they have given the 179.99 discount which is the 20 % and said they took off insurance. They state that my pay off cash balance is now 1337.73 which would be correct

Review: Product was misrepresented by salesperson- They informed us that the TV was wifi capable and was a Smart TV. It is not either one of these. They also told us there was no extra charge for warranty and still charged $189.99 for the warranty. They added $79.63 Property Insurance that we do not approve of. This TV is available at [redacted] in the store in stock all around the Houston area for $599.99 they charged us $669.99 and said it was a better and different TV.Desired Settlement: Refund or Credit of $339.00 difference for Insurance, Warranty and difference in Price. Also include a warranty at no charge that the salesperson promised.

Business

Response:

We have received Mrs. [redacted]'s complaint. We are currently researching her concerns to better assist her.

Review: I scheduled a card payment over the phone to come out on Friday, [redacted]. TWO payments were actually charged to my account on that day. When I called Friday, the lady I spoke with told me that there was no record of it on the Conn's side of the system so I needed to call my bank or that it may be incorrect and would eventually just drop off (at this time the charge was still pending). Fast forward to Tuesday the following week when I wake up and my account is overdrawn because Conn's did in fact charge me twice and in doing so caused me to incur at this time 3 overdraft charges of $34.00 each. I called immediately to get the money refunded understanding that mistakes happen. I faxed the statement and wasn't notified until I called in hours later that it was never received. In fact I ended up faxing/emailing my statement to them 5 or 6 times over the next 3 days. No one ever calls to say they didn't receive it or that it wasn't acceptable. I always find out days later after trying to contact them over and over and getting no where. Then it was like starting all over. They finally confirmed getting my paperwork on Friday the 20th and said it would be 24 to 72 hrs for "processing". I called on Wednesday (the 3rd day) and [redacted] said it would be done by the end of the day. It was not. My final response from them was today ([redacted])saying that it had been processed just that morning and it would take yet another 3-5 PLUS 7-10 business days for me to actually receive my funds.I do not feel like waiting almost a month to get my money back is very reasonable. Not to mention MOST of the staff I spoke with at the "help desk" or "offline dept" projected a tone of annoyance and basically didn't care to help move the process along any faster. I am a reasonable person and understand that mistakes happen, but a MONTH for processing and receiving my funds is quite outrageous. And to top it off they only offered to repay FOUR of the SEVEN overdraft charges I ended up accruing.Desired Settlement: I want the remaining 3 overdraft charges refunded to me by Conn's, in the total amount of $102.00 ($34.00 each)

Business

Response:

Review: My account has been reported delinquent when I am current. They are not wanting search their account for my payment that was taken out of my account. I paid 142.48 on [redacted] however they are still reporting my account as delinquent.I work full time and dont have time to play auditor and secretary for them.They need to audit themselves and look over their bank staments cause I have paid. They want me to find their money. They have it if they search their records fully or audit themseves. There is 142.48 floating around their account somewhere.Desired Settlement: Remove delinquent report that they sent to credit buearu falsely.Those damages cant be undone..Lying to the credit agency should be an offense. Something needs to be done.

Business

Response:

Review: Went in to Conns store [redacted] and purchased mattress and box springs. Signed paperwork for financing and sales person promised delivery date of [redacted]. Noon of [redacted] I was informed there was no way it was going to get delivered today because they dont deliver in this area until Fridays. My husband had already gotten rid of our old mattress so now we are left without anything to sleep on. Spoke to sales person, store manager, warehouse, corporate office and NO HELP!! Desired Settlement: Refund Credit account needs to be cancelled, hit on credit report removed and down payment refunded.

Business

Response:

Review: I purchased a full set of furniture the week of Thanksgiving. I was advised at that time that we would not receive our furniture until [redacted] and both my husband and I accepted that delivery date. Our Sales Rep ([redacted]) called the evening of Thanksgiving and advises that our furniture would be delivered on the [redacted] (friday). The delivery men called at 9 am on Friday and advised they would be at our house between 12 and 3. I took off from my job 4 hours early and was at my house at noon and they got to the house at 430. They delivered a couch, loveseat and two end tables. I now am missing a recliner and a coffee table. I received a call on Sunday advising they would ber delivering [redacted]. I did not receive a follow up call on [redacted] so I called and was then advised that that had been moved to the [redacted] - they neglected to call me again taking off 1/2 a day of work. So on the [redacted] again received no call and had to call and was advised that it hd been moved to the [redacted]. So I called this morning and low and behold it is moved to the [redacted]. I am disgusted with the level of service that Conn's has given. I have called several times and asked for a Manager call me and was told they would. I hae never received a call. Our couch we have has a defect in the cushion and have only had it for less than 2 weeks and we have to wait untul [redacted] for a "tech" to come and look at it. I work in a service industry and we make mistakes and my job is to make sure we take care of our customers. Heck, I can't even get someone to call me back How sad is that!Desired Settlement: I want my furniture...all of it. Conn's needs to be held accoutable when there is an issue. Their managers need to call customers back. It is not acceptable for a customer to request to speak to a manager and then the manager does not call the customer. I did this several times and never received a call. I was actually put on hold for one of their I want my new couch exchanged for a different couch. Same one but a new one without defect and I just want "all" my furniture. Compensate

Consumer

Response:

I have my furniture and Conn's sent a repair man to look at our couch and that has been resolved. My biggest issue right now is how this was handled. The left hand does not know what the right hand is doing. I have never been able to speak to a Manager about the issues and that's frustrating. they have lost a customer and in the big scheme of it all I'm sure it doesn't matter to them. I have never experienced such poor cusotmer service in my life. Close the case ... Me filing a Revdex.com complaint did not assist in getting any of the matters resolved.

Thanks for the follow up. Close the case.

Review: We purchased furniture from Conn's. It was delivered with damage. The damage was notated and called in by the delivery driver. They offered us a new set, 10% off, or repair. We told them that we wanted it repaired. We have had the furniture 4 months. We have expressed that the furniture needs to be repaired and they said they have no record for repair. We told them that they should have record of the delivery driver to talk to him because it was notated. We have been paying but refused to pay until furniture is repaired. I have called corporate office 3 months ago and told them about the damage. They have yet to resolve the issue.Desired Settlement: We would like our furniture repaired like promised.

Business

Response:

Review: I purchased a brand new in the box 51 inch samsung plaza tv at the end of September 2013. By november the tv began have lines across the scree. I have called since the beginning of December to have the tv fixed and they keep cancelling and or not showing up for the repair. Today I was told that the serviceman is out due to an illness for at least a month and they don't know when they will find someone to come fix my tv. But Conns still wants me to make a payment on a broken tv, when they have no idea if or when it will be fixed.Desired Settlement: I would like to return the tv and receive back all payments I have made towards the tv.

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. We have reviewed [redacted] concerns regarding

the repair service on her television.

Our records show on 9/**/13, [redacted] purchased a 51” Samsung

television through RAC and has a 1 year manufactures warranty. All payment questions should be processed

through [redacted] contacted us on 12/*/13, for service stating there was a vertical

pink line on the left side of the TV. We

attempted to schedule an appointment on the customers’ behalf however we did

not have a full serial number. We spoke

with [redacted] on 12/**/13 and obtain the serial number and scheduled a service

call for 12/**/13, which was the soonest date available for us and the

manufacture. The technician assessed the

TV and found the module assembly needed to be replaced. The part was ordered and once received the

customer was scheduled for 1/**/14 to complete the repair.

If

I may be of further assistance, [redacted] may contact me directly at [redacted]

ext [redacted]

Sincerely,

Customer

Relations Officer

Review: I am inquiring about a contract with conn's furniture. I understand the terms and conditions that were dated on the documentation at point of sale January *, 2013. The first time contacting customer service was January **, 2014, all payments were done through their commercial website. I called to verify the initial payoff before interest applied. I was also quoted $967.35 with the payoff date February **, 2014 to avoid charges. Making a regular payment online I noticed an increase on my pay off. Speaking to few customer service representative on 2/*/13, who we're not pleasant, understanding nor empathetic. There was no knowledge or notation that we called in February **, 2014 on there records. I advise my cell phone records date I called January **, 2014 at 4:30 PM. Referring back to my initial contract I did not sign or initial the binding contract. On 2/*/14, I called the conn's store and was advise I can pick up a copy & it should not be an issue. 2/*/14 I contacted conn's store in Albuquerque to verify if I can pick up a copy of my contract and I was advised to contact corporate. My question is the contract "customer's copy" given to me at point-of-sale has no signature/initialing verifying I am not legally responsible for anything faded on the contract.Desired Settlement: All communication was done through their standard one 800-number My desire settlement would involve. Full responsibility of the contract that was dated but not signed. The only signature that validates the document was signed was by the salesperson person. There is no reference to me understanding the binding contract via signature or initial : other than what was stated at the point of sale per salesperson. I was quoted a pay off of 1/**/14 $967.35 by February **, 2014 to avoid interest rate.

Business

Response:

Review: I purchased a Samsung refrigerators with Conn's on 07/27/2013. At the time of purchase I was advised that the item qualified for a 12 month no interest plan. I call about 3 weeks ago to pay the balance off on the 12 month plan and was advised that my contract was not set up that way.I spoke with store manager [redacted],he advised that he wasn't sure why the system didn't reflect but the item did qualify for that option.Was ready to pay the item off,I replied yes,he stated he would need to e-mail the finance department,I believe, to make he correction and to call back within a week or so.Two weeks went by,no reply.I contacted him again,he advised e-mail had been sent and that they were waiting on one other person to sign off.I gave it another week,called back,and he advised that [redacted] with corporate,was dealing with my contract and provided the corporate number to call her,which I did. When called,she was not available,talk to another person about the issue she noted the account and said that someone would be contacting me by phone or mail and neither has happened. [redacted] in customer service,noted my account advising that I am requesting someone to please give me a call to let me know what was going on and how much longer this would take and I have still heard from no one.That was on 3/6/14. I have paid more than the monthly payment amount and has never been late on a payment.

Product_Or_Service: Samsung SXS Refrigerator(black)

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

That my account be adjusted to the amount of the 12 month option which was offered at the time of purchase so that I can resolve this issue before the interest is applied. Conn's pride it's company on providing 100% customer satisfaction and service yet here I am having to involve thisservice to try and get what was promised to me.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

7/27/13, Mrs. [redacted] purchased a Samsung refrigerator with a 48-month Repair

Service Agreement Plan on a Conn’s installment account. After further review

and research, we have verified that Mrs. [redacted] credit application was approved

for a 12-month cash option account as well as the product purchased was a

qualifying item therefore; Conn’s has agreed to honor Mrs. [redacted] request to

adjust her account to reflect a 12-month cash option account. We attempted to

contact Mrs. [redacted] on 3/28/14 to discuss her complaint, but we were unsuccessful

in our attempt. We value Mrs. [redacted] as a customer and appreciate her for bringing

this issue to our attention.

If we may

be of further assistance, Mrs. [redacted] may

contact Customer Service at 1-877-358-1252

Kind regards,

Customer Relations

Review: I just posted a review of CONN's.EVERY WORD IS TRUE AND I CAN PROVE IT.I also just paid my account online IN FULL and will be cancelling account and will never step into a CONN's store again.You're a THIEF for keeping my $79 rebate for 6 months and STILL wont correct your mistakes.I will be alerting anybody else of your behavior and I AM FILING A Revdex.com COMPLAINT !!!Conn's[redacted]Write a revieW2.47 reviewsSort by:Most helpful[redacted]purchased a range in Oct 2013. I made the purchase with an advertised 10% off and delivery fee rebate of $79 promised for 6-8 weeks after receipt. I have been lied to many times by the people who Conns hires to process those rebates (Rapid Rebates) what a misleading name. Every time I called the said they would begin processing the claim again and it would take another 6-8 weeks. It is now the end of April 2014 and after 6 months I still don't have it. I complained again and again they said they would issue a new check and it would still take ANOTHER 6-8 weeks. Even after all their errors they wouldn't correct their mistake reasonably but put the work at the back of the line AGAIN. Conn's customer service also will do nothing to expedite the refund they promised in 6-8 weeks when I made the purchase even after all these errors by their hired company Rapid Rebates failed to send it out for SIX MONTHS NOW and with a promise IT WILL TAKE ANOTHER 2 MONTHS TO FIX AGAIN. DO NOT EVER BUY FROM CONN'S I sure wontDesired Settlement: I want the advertised $79 delivery fee refund NOW which I was promised when I made the purchase 6 months ago.They promised it in 6-8 weeks The latest info is that they mailed it early March 2014 and I DONT HAVE IT.

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. We deeply apologize for any

inconvenience this issue may have caused. We have reviewed his complaint

and found the Rebate Claims Department mailed a rebate check in the amount of

$79.99 to the address on file March 12, 2014.

Mr. [redacted] contacted our Helpdesk Department on April 9, 2014, stating he had not received his

rebate refund. Mr.[redacted] has been contacted and Conn’s has agreed

to stop payment on the original refund check and re-issue a new check to

expedite. We ask that Mr. [redacted] please allow 7-10 business

days to receive.

If we may be of further assistance, Mr.

[redacted] may contact us directly at [redacted]

Kind regards,

Customer

Relations

Review: Conns debited my bank account $168 without my authorization. they claim that on 3/4/14 a client service rep spoke w/ me and I okay'd for the $$ to come out of my bank account on 3/14/14. this caused me to nsf at my bank over $200. I do owe them the balance for furniture that I purchased but I never authorized this debit. I called my bank to file a fraud claim and I also called them to advise that I would make a complaint w/ the Revdex.com.Desired Settlement: I want them to credit me for nsf fee's I have incurred due to them debiting my bank account w/out my consent.

Business

Response:

Review: Yes hi my name is [redacted] and I have notice that conn's was charging for life insurance that I did not want and I asked who was providing the insurance they said they can't providing that information I wanted a total refund for the time I was charged for it they would not give. So I paid off the TV so I don't get charged for the insurance. they also said I signed for it but on the contract their were no signature on it were the insurance was but they said it was on the contract at headquarters. I think this is fraud to make people pay for something they did not want.Desired Settlement: I want a refund but also to check if they are making people pay for something they did not want in the first place.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding

account #[redacted] According to our

records, the account number provided by Mr. [redacted] is listed under another

name. We

believe in protecting the privacy of our customer’s and we take these

allegations seriously; therefore, we are unable to release any information to

Mr. [redacted] about this account at this time. Please include any editional information to assist us in

completing your inquiry and we will research Mr. [redacted] request.

Review: I sent a letter to the Conn's Corporate office on March 29, 2014 and as of today (just over two weeks), I have not received a reply, in reference to my complaint. The laptop in which I purchased on August 29, 2013 has had problems constantly and was taken in for repairs five times in about a six month period. (The first repair was only five days after the purchase). Since then, we have taken it in for repairs five times and is still not working properly today. Due to the constant problems, I requested a replacement, which they denied. So, in the letter to the Corporate office, I requested a "cancelation of the contract." I am not sure if there is such a thing as a "lemon" laptop, but as I told them, I believe that is what I have. My husband refuses to take the laptop in again for repairs, since they have failed to make complete repairs, in the past. It may appear that it is working when we are at their repair service location, but it does not work properly when we leave there. As a matter of fact, the repair technician was still having problems on it when we where there on March 6, 2014. When I purchased this "new" laptop, I expected it to operate like a "new" one, not a "refurbished" one.Desired Settlement: I would like to get a refund for what I have paid into my account and just cancel my contract and not have to deal with Conn's any longer.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on 8/29/13, Mrs. [redacted] purchased a Toshiba Satellite notebook with a

25-month Repair Service Agreement totaling $757.73. We have reviewed Mrs.

[redacted]’s service history and found the 5 service calls on file were due to

software issues. Although Mrs. [redacted]’s

issues were not functional failures. The

repair service agreement covered the system restores to resolve the issues. Therefore, we are unable to honor Mrs.

[redacted]’s request for a refund. Mrs. [redacted]’s service

history is as follows:

9/03/13- Mrs. [redacted]

contacted us stating her notebook was not reading the disc and asking to

delete programs. A remote technician attempted to troubleshoot the

notebook over the phone, but then requested Mrs. [redacted] to bring the

notebook in for review. After

inspecting the computer the technician found the CD/DVD drive was not

connected to the internet and educated Mrs. [redacted] on how to use the disc.

11/19/13- Mrs. [redacted]

contacted us stating the notebook’s pop up blocker was not allowing her to

print out documents. The remote technician found Mrs. [redacted]’s

notebook had an operating system and configuration issue; this issue was

fixed remotely and unit worked properly.

12/02/13- Mrs. [redacted]

contacted us stating she was having the same issue as before, the pop up

blocker was not allowing her to print any documents. The remote technician found Mrs.

[redacted]’s notebook had 1800 errors; Mrs. [redacted] was advised unit would need

to be taken in to service for further assistance. Mrs. [redacted]

brought her computer into service and the notebook was completely

restored, tests were completed and unit tested ok.

2/06/14- Mrs. [redacted]

contacted us again stating her computer was having a lot of pop up issues.

The technician determine the operating system software had to be restored,

once complete the computer tested ok.

3/05/14- Mrs. [redacted]

contacted us regarding her notebook; stating the unit was not connected,

showing internet error, could not go to folders, and settings show unit

connected. A technician ran a diagnostic test on unit and no problem

were found; Mrs. [redacted] requested to have the unit restored, item was

restored and tested ok.

A copy of the Repair Service

Agreement has been included in our response.

If we may be of further assistance, Mrs. [redacted] may contact us at [redacted]

Kind regards,

Conn’s Customer Relations

Review: I made a cash purchase at the Conn's located in Baton Rouge, LA in February of 2014. At the time, I presented a coupon which offered a 10% discount on items purchased. The sales person (her name was [redacted] did not total the items with the applicable discount. I only had one check at the time (which I had already filled out once she gave me the incorrect total) and I offered to return with another in order to complete the purchase. However, I was assured by her that she could process the discount on the back end. I waited several weeks and this still was not done. I returned to the the store and was told again that this would be done. It was not.I called the corporate office in Texas seeking resolution, which I still did not receive. I went back to the local store twice and spoke with a manager; still no resolution. I have now been to the local store 3 times and spoken with the corporate office twice, and I have yet to receive the money that is due to me. I have been in this process now for 4 months. I would think that the processing of this coupon would be simple, as they frequently send out this mailer and the purchase can be easily verified.Please provide assistance.Desired Settlement: I would like the money that I am owed after redemption of coupon.

Business

Response:

Thank you for the opportunity to respond to Mrs.

[redacted]’ complaint. Our records show on 1/15/14, Mrs. [redacted] went into Conn’s in

Baton Rouge, LA after receiving a promotional offer for 10% off the purchase of

any single item $599 and up. As listed on the promotional offer Mrs. [redacted]

received, offer is valid on any single item $599 and up made with Conn’s Credit.

Our records show Mrs. [redacted] purchased a Sante Fe console with fireplace and a

Samsung 51” television via check which voids the promotional offer. After

further review, Conn’s has agreed to concession Mrs. [redacted]’ single item $599

and up as a good will gesture. As of 6/17/14, a refund has been processed in

the amount of $109; please allow 7-10 business days to receive refund check.

If I may be of further assistance, Mrs. [redacted]

may contact me directly at [redacted]

Sincerely,

Review: When I looked to veify Payoff amount on my Conns Account, the Dollar amount increased from $802 to $1044. There was no explanation of the change, or where the additional charges came from. I contacted the Call center, and the Advised me that they "Think" that My Zero % promotional Rate had expires. They do not know why. After I asked to speak to somebody that DOES know why my account total increased $242, he then stated that It was because of a Late Payment. However, he wasnt sure. I have not received any statements that say I have late payments, nor ones that say I will lose my promotional rate if there is a late payment. I made a payment and hung up the phone since clearly he wasnt sure, nor was he going to transfer me to someone that would help. The kicker is I told him I was willing to pay the total in Full. Now they have found a way to get me on the hook for another year and a half, and a extra $500 in interest on a $1200 purchase. I have heard that Conn's was a company that prey'd on people, but I thought that was just rediculous. I was Clearly incorrect.Desired Settlement: I want the ability to pay off my purchase at the correct promotional amount before they added a additional $242.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding account #[redacted]. Mr. [redacted]

stated he called to verify the payoff amount on his account and the dollar

amount owed increased without explanation.

Mr. [redacted] signed a 30 month retail

installment contract on July 6, 2013. That contract included a 12-month

no-interest financing promotion. Per the no-interest promotional offer

on the contract, if Mr. [redacted] agreed to pay $1300.43 by the expiration date

of July 6, 2014,

he would not be required to pay the finance charges and the account would

close. The offer, also states that if Mr. [redacted] remits a monthly payment 10

days or more past the due date of the 6th of every month, a late fee will be assessed,

the no-interest offer will be void and the finance charges will be assessed on

the account.

Mr. [redacted] submitted a payment on his account on June 20, 2014;

however, the payment was due on June 6, 2014. Since the payment was not made within 10

days of the payment due date, Mr. [redacted] assessed a late fee on the account on

June 16,

2014.

The no-interest offer was void according to the terms

of the promotional offer not being met and the monthly payment being submitted

more than 10 days past the scheduled due date.

Over the history of the account, several letters have been mailed to Mr. [redacted] with the last one being mailed on June 7, 2014 restating

the terms of the no-interest financing offer, and that the offer would be void

if a payment was not submitted within 10 days of the due date. As of June 24, 2014, the

payoff balance on the account is $985.55. Please,

note, the payoff balance is updated daily. If Mr. [redacted] would like to pay the account in full, we ask that he call the day he

plans to remit the payment for an up-to-date payoff

quote.

Review: Set up account for autopay... Conn's calling for payment. Apparently malfunction with their system and blaming me for their incompetence.

I have two accounts with Conn's (big mistake... I will be paying these accounts off at the 6 month mark, closing both accounts and never dealing with company again) one is thru GE Capital (which there is never a problem with), the other is Conn's Retail with which there is always an issue with each month regarding the payment. I have set this account up to be deducted each month from my Chase bank account, yet the money is not coming out and Conn's is calling. I don't appreciate it! Don't pester over me a measly $62.00 payment when I have done my part to ensure that you get it each month. As I explained to Conn's very unhelpful agents and their manager, [redacted], it's not my problem if Conn's system software is outdated and can't process the autopay request. [redacted] proceeds to tell me that yes she sees my banking information and online enrollment (which I have the confirmation email from yours truly Conn's Home Plus stating that indeed I am enrolled... hmmm... go figure); however I need to "set it up to come out of my bank account each month or better yet set it up thru Chase. Heeelllloooo, is that not what I have done twice already? Same issue last month and I went in and set it yet again. Not going to keep doing that... shouldn't have to. Don't offer autopay if you actually don't have it. I have every last one of my credit cards, loans, car payment, LA Fitness and etc. set to come out of my bank account each month and guess what... it actually comes out, even GE Capital Conn's.. no bill collectors calling, oh except the lovely Conn's Retail... imagine that! I want this issue fixed!!! I'm the only one here who's credit rating is taking a hit because Conn's can't seem to get their act together and process a payment. I set it up online for a reason people! And the customer service agent [redacted] or whatever her name was is a real royal wise one, and so is manager [redacted]. I asked the wonderful [redacted] for the corporate number and she gives me their customer service help desk number... real smart as if I couldn't get the real corporate number with a little legal help. And then there's [redacted] or whoever; I asked her for the address to corporate and who was in charge so I could speak to them, like in the normal world, Ms. [redacted] informs me that even if I drove to Beaumont, which I indent to do, I will only be able to speak with yet another wonderful customer service manager. Yay me another call center person with a Ph.D. and everything... goody! Sarcasm is a form of very low intelligence. I said this because three of the five CRS's including the "manager", used sarcasm, so I hope they get a chance a read this and see how ridiculous it makes you look. Don't "try" and be smart... be educated, intelligent and truly smart. I also asked to speak to someone in technical support to see if they could resolve my issue... this got a big guffaw, then I was told they couldn't do anything about it either. I will not pay one single solitary dime to Conn's until they fix this issue. I intend to place my payment into an escrow account until said issues is fixed to protect my credit rating. In conclusion, I have no issue with any other company taking money out of my bank account; therefore, Conn's Retail need to get their act together and get with the program! I will also be contacting Fox News to see if Conn's has a history of conducting business this way.Desired Settlement: I just want to be able to have my payment come out of my bank account each month like I have set it up to do. I also want Conn's Retail Credit to STOP calling me!!! September 20th of 2014 will mark the six month payment history for this account and I will be closing both of my Conn's Accounts so it won't even matter after that; however, for the next two months I want to be able to pay and be left alone! With that being said, I'll get a GE Capital account for furniture and appliance with someone

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding account #[redacted]. Mrs. [redacted] stated she has enrolled in auto-pay several times but the payment is not being

drafted from her checking account.

According to our records, Mrs. [redacted] was enrolled in our

web-pay service; however, she had not completed all the steps to enroll in our

automatic payment program.

As of June 23, 2014 Mrs. [redacted] has completed all the steps to

enroll in the automatic payment program. She has

scheduled her first payment to be drafted from her checking account on July 20,

2014.

There have not been any negative credit marks assessed

on Mrs. [redacted]’ credit reports. If Mrs. [redacted] would like to place a cease

and desist on the phone numbers associated with her account, she would need to

send a written request to [redacted] or fax it to [redacted]

In the event, the payment is not processed automatically

on July 20, 2014;

Mrs. [redacted] can contact our customer service department at [redacted] for further assistance.

We value Mrs. [redacted] as a customer and sincerely apologize for

any inconvenience she experienced due to this matter.

Review: A payment for 81dollars and some change was taken out of our bank account in April. We were told this was not even going to be pulled out of our account. It was. It was not applied to our con's acct however, instead they applied it to someone else's account. We have spent the last three months trying to get them to transfer the money back into our account. Our bank has faxed three bankstatements to the company and they still have not moved the money. Supervisor after supervisor have assured us it will be taken care of and it never is. The person who has the money on their account has even called in telling them to move it. Nothing has been done.Desired Settlement: We want the money applied to our acct like it should have been before

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding account #[redacted] Mrs. [redacted]

stated she made a payment for $81 on the account but it was applied to someone

else’s account.

According to our records, Mrs. [redacted] submitted a payment

in the amount of $81.19 on April 25, 2014. That payment was applied to another

customer’s account in error. As of June 16, 2014, the

misapplied payment has been corrected and has been applied to account

#[redacted].

We have reversed the late fee that was assessed on

the account, and reinstated the 12-month no interest financing

promotion.

We value Mrs. [redacted] as a customer and sincerely apologize for

any inconvenience she experienced due to this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

while that is an account that I have, That was not the account the payment was supposed to go on. I have called them for three months now, Explaining repeatedly that the payment was for my Installment loan account, not my cash option account. Now they have placed the money on my cash option account and it is making me late on my installment loan account. I have had the worst time with this companies incompetence and it is now effecting my credit score. I have even started receiving phone calls about being late once again. It had already gotten to the point of ridiculousness with them calling my husbands phone that we had to place a ceise and desist on his phone because they called ten time a day or more. I need for them to place it on the correct account.

Regards,

Business

Response:

Thank you for the additional opportunity to respond to Mrs. [redacted] concerns regarding her accounts. Mrs. [redacted] stated the payment of $81.19 has been applied to one of her accounts; however, it was applied to the incorrect account. She stated the credit was to be applied to her installment account and not her cash option account.

According to our records, Mrs. [redacted] does have two accounts, both of which are retail installment contracts. Account #[redacted] does not have the Cash Option, but account #[redacted] is the account that has the 12-month no interest financing Cash Option promotion

Mrs. [redacted] and her husband refinanced two of their accounts in order to combine them into one monthly payment. Account #[redacted] and account #[redacted] were refinanced. This refinance created account #[redacted]. This is the account we have applied the $81.19 payment to, which is account [redacted]. If Mrs. [redacted] would like the payment applied to a different account other than the two we have listed, we ask that she provide the account number so the payment can be applied accordingly.

We value Mrs. [redacted] as a customer and sincerely apologize for any inconvenience she experienced due to this matter.

Thank you,

Review: On November 8, 2013 I made a purchase of a livingroom set (couch, loveseat and chair) along with a refrigerator totaling $3073.65 and paid $282 down. two weeks later I received the fridge and love seat and was told the couch and chair was on back order. I received calls weekly that my merchandise was being delivered and would sit at home waiting. Sometime around Christmas while I was at work a delivery attempt was made but I wasn't home to receive it. I went to the store and made personal contact with one of the managers that I was no longer interested in the purchase but would keep the loveseat since it was already in my possession. My account was seperated in to two accounts (I assume the creative contract was because the sales rep received his comission). I have not received assistance in combining the two accounts in to one affordable payment I instead receive 8-10 phone calls a day. My references also receive 8-10 calls a day . In February I submitted a voluntary repo and to this date I have not been contacted for pick up, I instead receive calls for payment. I have made payments on the refridgerater because I was told that in order to have the payments combined I needed to have one account current. This was not true. This is Harrassment and not customer service. I will never make a purchase from Conns again.Desired Settlement: I would like to report and have Conn's stop contacting the references I provided to them. This is a form of harassment.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns

regarding account [redacted]. According to

our records, Mrs. [redacted] signed two 32-mo contracts on January 2, 2014. One

contract contained the refrigerator and one contracted contained a love seat.

Mrs. [redacted] contacted Conn’s on February 17, 2014 to

request we combine her two accounts. We

were unable to combine the accounts due to one account having a 12-mo

no-interest financing option.

However, as an exception and a goodwill gesture, we are willing to combine

the two invoices and reinstate Mrs. [redacted] 12-mo no-interest financing

option.

We

appreciate Mrs. [redacted] as a customer and sincerely apologize for any

inconvenience she has experienced in this matter.

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] concerns regarding account [redacted]. According to our records, Mrs. [redacted] signed two 32-mo contracts on January 2, 2014. One

contract contained the refrigerator and one contracted contained a love

seat.

Mrs. [redacted] contacted Conn’s

on February 17,

2014 to request we combine her two accounts. We were unable to combine

the accounts due to one account having a 12-mo no-interest financing

option.

However,

as an exception and

goodwill gesture, we are willing to return the love seat instead of listing it

as a repossession and reinstate Mrs. [redacted] 12-mo no-interest financing

option on her current account. As well

as reverse any credit marks Mrs. [redacted] may have received due to this

matter.

We

appreciate Mrs. [redacted] as

a customer and sincerely apologize for any inconvenience she has experienced in

this matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I accept on the condition that Conn's sends a letter on business letter head confirming what has been submitted to Revdex.com: " as an exception and goodwill gesture, we are willing to return the love seat instead of listing it as a repossession and reinstate Mrs. [redacted] 12-mo no-interest financing option on her current account. As well as reverse any credit marks Mrs. [redacted] may have received due to this matter."

I would like to know what the balanced owed is on the love seat (if any) and would like that in writing as well. If the balance is $0 please indicate in the letter.

------Also, I am still receiving calls and hang ups from Conn's 3-4 times a day. I am current on my fridge so I don't understand why & what I am being harassed for.

Business

Response:

Thank you for the additional opportunity

to respond to Mrs. [redacted] concerns regarding account #[redacted]

The account has been closed and

all negative credit marks have been removed.

Mrs. [redacted] will receive a close-out letter within 30 days of the

account closing.

We value Mrs. [redacted] as a customer

and sincerely apologize for any inconvenience she has experienced due to this

matter.

Review: On July 27, 2014 I went to Conn's at [redacted] and purchased a bedroom set and mattresses. On August 2, 2014 my furniture was delivered at 11am and when the delievers started assembling my furniture they noticed the slats to the bed frame were missing. They said they would come back to finish assembling my bed frame, but when they came back they brought back very light carpentery wood and started drilling holes into my wooden bed rails. I asked them if those were the slats that came with my bed frame and he stated they no longer had any so they were going to make these work. I asked him to stop drilling holes into my wooden rails and try to find me the slats that came with the set I purchased. He became upset and stated he needed to call a manager so he contacted Store Manager [redacted]. The delivery guys said they would check other stores and see if they could find me the slats. At 7pm one delivery guy came back with the wrong size of slats for my bedroom set. He assured me it would get taken care by the following day. Well I didn't hear from anybody Sunday or Monday so I called [redacted] on August 5 and asked him about my slats and if they were planning on bringing me any and he assured me it would get taken of by the following day. Again the following day I didn't hear from anybody so I called [redacted] and the sales associate stated he was busy with another customer and would call me back but he nevver called me back. So today is August 11 and I have yet to hear from anybody. I have called Corporate serveral times wanting to speak to the District Manage to get my issue addressed but apparently I have to request to speak to he/she and I have had two different work numbers issued out and have yet to hear from the District Manager as well.Desired Settlement: At this point I would like Conn's to pick up their furniture without a pick-up fee due to the inconvience and hassle. [redacted] stated he could arrange a pick up of furniture but he is asking me to pay for the pick up fee. I do not understand why I have to pay for the pick up fee if the furniture was incomplete and not properly assembled. Plus I never signed the delivery form so technically that furniture is not mine yet. Nobody is taking responsibilty and I need this furniture out.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. We

appreciate Mrs. [redacted] for bring this matter to our attention. Conn’s has agreed

to honor Mrs. [redacted]’s request to return the furniture with no fee. On 8/20/14,

the furniture set was returned to Conn’s and we have processed a credit of

$129.99 back to Mrs. [redacted]’s MasterCard. We sincerely apologize for any

inconvenience Mrs. [redacted] experienced during this time.

If we may be of further assistance, Mrs. [redacted] may contact

Customer Service at [redacted]

Kind regards,