Conns Appliance, Inc.

Review: Harassing phone calls to ex-wife.Conns does not purge old numbers and stop calling these numbers even after being asked multiple times to stop. I have been divorced over 4 years and placed many calls and many requests for years since 2010 asking that conns remove my ex-wifes number from my records and do not call her.This past week I was 1 day late on a payment and they started harassing her. They called her 3 days in a row. She was quite upset and I am also. Conns needs to stop these harassing calls and call the numbers they are supposed to. The need to also clear old numbers out of their system.Desired Settlement: I would like written confirmation that my exwifes number has been removed from my account. THat way if it happens again the Revdex.com will be able to see that Conns is still not doing what they are supposed to do.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

[redacted] stated we have

been calling his ex-wife regarding his account.

According to

our records, [redacted] contacted our office on December 6, 2014 regarding

the collection calls. The agent [redacted]

spoke with placed a cease and desist on the telephone number for [redacted]’s

ex-wife at that time.

Please note,

it takes 24 hours for the system to update and to remove telephone numbers from

our system. The automated system has not

placed any calls to the telephone number provided by [redacted] since

December 7, 2014.

As of December

9, 2014 [redacted]’s account has been brought to a zero balance and no

further telephone calls will be placed regarding the account.

We value [redacted] as a customer and appreciate him bringing this matter to our

attention. Thank you,[redacted]

Review: We bought two power recliners and a power recliner love seat from Conn's in [redacted]). The initial delivery date was set for [redacted]. We received a telephone call from the store manager, [redacted], to see if Conn's could deliver the furniture sooner. We agreed to have the furniture delivered on [redacted]. On [redacted], Conn's delivered three pieces of furniture, two power recliners and a loveseat. One of the recliners was damaged (it had a large stain on the back cushion.) We told the driver we would not accept the chair because it was damaged. He called the warehouse and an unknown person asked if we would take a discount for the chair. We stated we wanted a new chair. Conn's agreed to deliver another chair the following day. On [redacted], Conn's again delivered a replacement chair. However, this chair did not have a power cord to connect to the wall. The chair was a "power recliner" and needed to be plugged into an outlet. Once again, the driver called the warehouse and Conn's stated they would deliver a power cord the following day. However, we ultimately decided we did not want the chair. Conn's did not deliver the power cord the next day, [redacted]. We called Conn's and requested that they come pick up the chair because it did not have a power cord and therefore, we could not use the chair. Conn's has refused to come pick up the chair or deliver a power cord. We have a chair that we can not use and Conn's is refusing to return and pick up the chair. We spent a substational amount of money for the chairs and loveseat. We have called the store manager, [redacted], multiple times, however he stated he would have to contact the District Manager. We have called the warehouse and spoke to the manager, [redacted], who also stated she would look into the matter and call us back. We have contacted Conn's Corporate offices as well, trying to resolve this matter. All we receive as feed back is someone will call you. No one seems to want to help us.

Product_Or_Service: [redacted] power recliner (2) and power loveseat

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

We want Conn's to return to our home and pick up the chair that does not work. We have a $[redacted] chair in our basement that we can not use because it does not have a power cord. We want the $[redacted] credited to our account.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s dispute. We

researched [redacted]’s concerns and found it has been resolved.

Our records show on [redacted]’s [redacted] recliner was returned and

a credit of $[redacted] was processed to his account. We sincerely apologize to

[redacted] for the experience and any inconvenience that has been caused

regarding the return of his recliner.

Review: In December of 2014 I bought an over the range [redacted] and shortly after started having problems with it. I had techs come out to try to fix it and they were unable to. I was approved for a new unit but conns refused to come out to exchange it without being paid again. I was told that if anything happened they would exchange with no problem.

Product_Or_Service: [redacted]Desired Settlement: DesiredSettlementID: Replacement

I would like the new unit installed without having to pay again

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on 12/22/14, [redacted] purchased a [redacted] with a 24-month Repair Service Agreement Plan. We

show [redacted] elected to pickup his [redacted] from our Conn’s warehouse

located in [redacted]; no installation service was purchased.

We received [redacted] complaint and found on

4/7/15, Conn’s approved an exchange on his microwave. Our records show we no longer had the

original [redacted] purchased therefore; we issued an in-store credit

for $379.97 (the original amount paid) to re-select a different [redacted] that

meet his expectations. [redacted] will need to return the old [redacted] to his

nearest Conn’s location to initiate the exchange.

At this time we are unable to honor [redacted]

request; the previous [redacted] was picked up and installed by someone other

than Conn’s therefore, we will not be able to deliver and install [redacted]

new unit at no additional cost.

We have included [redacted] signed pickup slip

at the time of his original purchase.

If

we may be of further assistance, [redacted] may contact customer service at

Kind

regards,

Review: I financed a couch through conns. I purchased the additional warranty in case of damage. Within 6 months the couch broke and was deemed not fixable. I was approved for an exchange on the furniture. I was required to return the furniture to conns warehouse and pick up the new couch. I returned the broken couch and refused the exchange because we no longer wanted furniture from conns due to faulty cheap quality. I went into the [redacted] store where I had bought the couch to close out my account. The sales rep contacted the warehouse to confirm the furniture was returned then proceeded to close out and zero out my account and balances. I got my invoice copy and was sent on my way. Everyday since then I've received call after call after call from conns billing about money owed on the couch. I went back to the store in [redacted] and their computers show I have a 40$ unpaid balance and property insurance to pay. According to my invoice and the sales rep before all of my account was cancelled. We then called the corporate to remove the property insurance because I no longer own said property. That service agent could not change or remove my account so it was escalated to their service department. I faxed my invoice and a written request to cancel my account and remove the property insurance and was told it would take 72hrs to complete because not only were we dealing with those issues but corporate also found a credit on my account and their account records did not match the store records where I purchased my couch. I have continued to receive phone calls from collectors to the point of harassment. 72 hrs has passed and the help desk has refused my requests and conns is still charging me monthly and I don't know where they are coming from or why. My account information still does not match and I'm still being charged for furniture I do not own and have an invoice stating I owe nothing on.Desired Settlement: I want my conns account closed. I want the property insurance and charges dropped. I want nothing more to do with conns and their "con" ways of doing things. I want both accounts at the store and corporate matched and closed and I want collectors to stop calling harassing me.

Business

Response:

Thank you for the

opportunity to respond to [redacted]’s complaint. Our records show on

[redacted], [redacted] purchased a [redacted] sofa with a

48-month FurnitureGard Plan. [redacted] elected to pickup her sofa from our

Conn’s warehouse located in [redacted], TX.

After further research

regarding [redacted]’s complaint we found on [redacted], she was approved for an

exchange on her sofa and received an in-store credit of $549.99 (the original

amount paid) to re-select another furniture piece. Our records show [redacted].

[redacted] returned the damage sofa to the warehouse; a new invoice ([redacted]) was

created on [redacted] for a new [redacted] sofa and a 48-month FurnitureGard

Plan. [redacted] later returned to her local Conn’s and requested to receive

a refund in lieu of the exchange. On [redacted], **. [redacted]’s invoice was

completely cancelled however; the request to apply the credit of $549.99 in

lieu of the exchange was not initially processed. As of [redacted], we have

submitted a request to apply the approved credit of $549.99 to close [redacted].

[redacted]’s account; please allow 7-10 business days for the credit to apply to

her account.

[redacted] has been

contacted and is aware of the approval. Regarding

the property insurance cancellation, [redacted] acknowledges she does not

have homeowners or renters insurance therefore we were unable to honor her request

to cancel the coverage. We can, however,

cancel the other optional insurance coverage that was elected once we receive

[redacted]’s written request. We

sincerely apologize for any inconvenience [redacted] experienced during this

process.

If we may be of further

assistance, [redacted] may contact Customer Service at [redacted].

Kind regards,

Review: This also contains customer services on visit to Conn's. I went in to see about my preapproval offer. I was approved and I purchased a dining set. I purchased a 850.00 set. I was offered free delivery upon I pay 129.99 and I would receive a rebate of that amount. I told the salesman that I could pick it up my self. He states that it would be assembled and delivered if I chose to have it delivered and that I would get my rebate of the delivery charge. He insisted that I choose this. I went along with the offer. I was told to fill out the rebate form and send it in. After a few days I got a message that I did not qualify for the rebate. The company said that I didn't purchase a single item of 499.99 so this disqualified me on the rebate. I called the store and talked to a couple of managers and they stated I should get the rebate. It was resent by one of the managers and again I was declined. I feel that I was just lied to get me to drop the complaint. I feel that the salesman should have said something about the fine details and not try to push the delivery. The price of delivery is not worth 129.99, this was a local delivery. This is price gouging and misleading the customers. I deserve to get my rebate.Desired Settlement: I deserve to get the rebate due me.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted].

Review: I am in the process of having my home refinanced, but was having some problems because of the paid off account that I had with Conn's showed in the comments field "customer disputes." I contacted Conns on [redacted] and spoke with [redacted] and she gave me a ticket number and told me that someone would contact me within a few days. I waited for almost a week and no one called me back. I called on [redacted] and the representative informed me that Conn's never received a fax from me. I gave her the fax # I was given and that I had a confirmation on my side. She asked me to refax. I refaxe and waited. On [redacted] I called and got the same response. No one had received my fax. I asked to speak with a supervisor and she gave me her personal fax number and said she would stay on the line with me and ensure that the correct person received the fax. She told me she had received and was about to walk down the hall. On [redacted] I called Conn's back because I had recived a response from [redacted] and it stil showed "customer disputes." When I called Conn's on [redacted] I spoke with a [redacted] and she informed me that the fax had never been received and I needed to refax it to her and she would personally make sure it was did. I asked to speak with a Supervisor or someone in authority because I was highly upset that a supervisor had lied and I needed some reprimand since I had missed one lock date on my house and was about to miss another one. She informed me that they were doing new employee training and no one was available, but I could call back later.Desired Settlement: I would like Conn's to take the time to remove the comments "customer disputes" from my credit file and if they do not know how to do it, then they should contact [redacted]. I also provided them with the number that [redacted] gave me to give them in case they had questions. I also think they should refund me $500.00 fee I had to pay for this refinance process. It is because of them that I have not been able to get my home refinanced and I am still unable to until this matter is resolved.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted].

Regards,

Review: I went to Plano store and I purchased a [redacted] refrigerator on [redacted]. My sales rep gave me a LONG speech on your "PRICE MATCHING POLICY" during his presentation. I was "sold" insurance without any discussion of it, even though I have home owners insurance.This situation was finally rectified after several phone calls. Then on [redacted] I say your ad for the same refrigerator for $1599. The store manager at Plano asked me for my phone # and reviewed my acct. and then advised me it didn't apply to black Friday but said my sales rep would watch the price and call me Sunday [redacted]. Well the price went back to 2099 but [redacted] had the same price. Again I traveled to Plano and spoke with a manager "[redacted]?" who again reviewed my acct and said "go get their circular and I will match the price" I went to [redacted] and got the circular and brought it back as requested. Then [redacted], advised me that I had 0 interest and it did not apply to me. I explained I was approved for 36 month repayment and had received a 36 month repayment book. He said "Sorry your rep didn't tell you this but you signed it"! What? He didn't disclose this information or the "insurance" YET he used it heavily in his sales pitch. Your commissioned sales reps are really sneaky.I want my price match of $500 credited to my acct and I would also like the 10% price match refund. I have plans to utilize my credit limit but will not purchase again from Conn's unless you honor what your representatives tell your customers. My other option at this point is to just return the unit and go buy one at home depot. This complaint is filed [redacted] within my 30 day window of returning the unit. Your prompt reply is appreciated.Desired Settlement: $500 and the 10% price match I was told by YOUR sales rep.

Business

Response:

Review: I paid off my a Television and warranty before six months in Sept 2012. Now Conns has credit collection calling me and reporting against my credit a year later. I have not ever received a call from them until now when I spoke to the first level customer service representative they saw too where my account had been paid but stated they would have to transfer the call to another level. The call was transferred and they are asking me to verify the last 4 digits of my social and I refused. I have never received any written communication or anything from CONN. My television was paid off in 2012 why am I receiving a call now? They need to quit calling my house and hatrassing meDesired Settlement: They need to reflect Positively on my credit because they never should be representing negatively.

Business

Response:

Review: On 11/**/2013 I purchased a Sony Vaio laptop from Conn's. The computer was not in stock at the time of my purchase so it was ordered. Once the computer arrived at the store I picked it up on 11/**/13.I attempted to set the computer up on 11/**/13. I was unable to set-up the computer because the screen was alternating between black and pixelating.On 11[redacted]13 I went to the Conn's location from which the computer was purchased and was told that if I wanted to return the computer that I would have to pay a restocking fee. I explained that I did not want to return the computer, I wanted to exchange the computer because the computer obviously has a defect. I insisted that a restocking fee should be designated for a working item that is being returned and that this item was not working. I spoke with both [redacted] and [redacted], who both insisted that the computer would have to go to service if it was not going to be restocked even though it was still within the 14 day return period. I specifically asked if it being services would nullify the warranty and I was assured by [redacted] that Conn's is an authorized servicer of Sony laptops. [redacted] called customer care to set up the service request. I was given the phone to explain the issue with the computer. I was also informed that if the computer was not able to be repaired, it would be replaced. When I went to retrieve the computer on December [redacted] 2013, I was informed that the screen issue was repaired but the computer would not boot. I was also informed that I owed $54.07 for labor.Desired Settlement: I have been requesting a replacement computer from Conn's for the amount of $899 which is what I paid for Sony Vaio computer. They have denied this request and said that it has not been repaired enough and sent to the service department enough to justify a replacement computer. However; Conn's has had my computer since 11/27/13 and I have been paying this bill since that date and they feel no obiligation to correct this situation. I am now requesting a refund or replacement.

Business

Response:

CASE ID: [redacted]

Thank you for the opportunity to respond

to [redacted] complaint. Our records reflect that [redacted] purchased a laptop with

Manufacturer’s Warranty only via invoice # [redacted] on 11/**/13. [redacted]

contacted up on 11/**/13 stating that the unit would not turn on properly. Our

technician ordered parts and replaced the LCD and Cable under the Manufacturer’s

specifications. The hardware tested ok. The technician recommended that the

hard drive be erased and restored. Several calls were made to [redacted] for

permission to complete this task, and request payment of $54.07 as the hard

drive restoration is not covered by the manufacturer’s warranty. On 12/*/13 we

attempted one final call and was unable to leave a message as the voicemail was

full. We then returned the unit back to the store for customer pickup. [redacted] refused the product on 12/**/13 requesting an exchange. The

manufacturer’s specification did not deem the unit irreparable at the time and

the exchange was denied.

The unit has since been returned

to the service center on 3/**/14 for the restoration to be completed. We are

willing to waive the restoration fee, restore the hard drive and test the unit.

However, no exchange or return is approved at this time. The product is no longer within our return

and exchange policy. [redacted] may contact our service department at [redacted] for updates on the current service work order.

If we may be of further

assistance, [redacted] may contact us directly at [redacted]

Kind regards,

Conn’s Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, I would like to correct one of Conn's statements: I did purchase the product on November **, 2013 however, it was not available in the store at the time of purchase. The date that I picked-up the product was November **, 2013, which makes November **, 2013 the 12th day that I actually had the product in my possession.

I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I WENT TO THE CONNS STORE IN, [redacted],** AND PURCHASED 2 [redacted] LOVESEATS AT $[redacted] + $[redacted] (WARRANTY) EA. ON [redacted] AT 6:30 ** TIME, I TT TO [redacted] AT [redacted] THE WARRANTY DEPT AND EXPLAINED TO THEM THE SEAT AND LEG AREA ON THE RECLINER WAS CONCAVING, A APPT WAS SET UP FOR A REPAIRMAN TO COME ON [redacted] AFTER 4PM, REPAIR PERSON CALLED ME TO CONFRIM ON [redacted] AND 4PM AS SET AS THAT IS WHEN I GET HOME FROM WORK, ON [redacted] REPAIR PERSON CALLED ME AT 2:51PM AND STATED WAS AT MY HOUSE AND SINCE I WAS NOT AT HOME HE WAS LEAVING, EXPLAINED OUR APPT AND HE STATED HE HAD A CANCEL SO CAME EARLY WITHOUT CONTACTING ME. ON [redacted]. I CALL AND TT TO [redacted] AND SHE WOULD SET UP NEW REPAIR ORDER, NO CALL CAME, CALL [redacted] TT [redacted] ORDER WAS CANCEL AND SHE OPEN NEW TICKET. ON [redacted], REPAIR PERSON CAME OUT AND EXPLAINED THAT THE SOFA WAS ONLY PARTIAL FORM AND THE REST JUST STUFFING AND IT SHIFTED. HE EXPLAIN THAT HE COULD REPAIR BY ADDING FORM COVERED WITH FABRIC THAT IS BENDABLE AND IT WAS WHAT WAS NEEDED AND HE FELT THIS WAS POORING MANUFACTURE FURNITURE, ON [redacted] TT [redacted] FURNITURE CLAIM DEPT AND WAS TOLD THEY WOULD NOT REPAIR THE FURNITURE AS THIS WAS THE WAY IT WAS MADE, SHE GAVE ME THE RESOLUTION DEPT TO CALL, AFTER SEVERAL CALLS I WAS ABLE TO GET A COPY OF THE REPAIR ORDER AND STARTING CALLING, SPOKE TO MANY PEOPLE FINALLY GOT THE NAME OF [redacted] CR REP [redacted] CALL AND LM [redacted] NEVER RECIEVED A CALL BACK. I AM A PARTIAL DISABLE 60+ BUYER, I NEED THE RECLINER FIXED AS NOW IT IS LIKE MY LEGS ARE RESTING ON WOOD. MY CO-WORKER TOLD ME TO FILE A COMPLAINT WITH Revdex.com. ALL I WANT TO THIS TO BE FEPAIR AND IF CAN'T BE REPAIR FOR CONNS TO TAKE FURNITURE BACK, CREDIT MY ACCOUNT AND I WILL GO BUY BETTER QUALITY FURNTIRE ELSEWHERE. CONNS IS NEW TO ** AND TRYING TO MAKE A FOOTPRINT HERE, BUT SELLING POOR QUALITY FURNITURE IS NOT THE WAY TO IT. I HAVE ALL MY NOTES WITH NAMES, PHONE NU,BER ETC OF ALL PERSONS I HAVE SPOKE WITH AND THEY POOR CUSTOMER SERVICE ON THE PHONEDesired Settlement: CONN'S TO TAKE BACK THIS POORLY MADE FURNITURE AND CREDIT MY ACCOUNT FOR THEM IN FULL AND I WILL COMPLETE THE CONTRACT FOR THE BALANCE WHICH WAS A LG FRENCH DOOR REFRIG WITH ALL PAYMENTS I HAVE MADE BEING APPLIED TO THE REFRIG, I EXPECTED THIS FURNITURE TO LAST YEARS NOT LESS THAN 60 DAYS FOR THE PRICE I WAS PAYING

Business

Response:

Review: Conn's has is charging me for a fraudulent insurance policy, that I neither signed off on or agreed to. They had to redraw my contract 3 separate times for the same items. They still screwed it up.

I have a cash option, and every time I call in they are trying to charge me interest.

I've been told twice I paid this contract in full and yet they provide no account summary or line by line break down of charges and are coming after me now for $722.36.

Their office stated that it is company policy to always implement an insurance policy on purchases.

That'd be fine is the consumer was aware of it at the time of purchase.

I want my account closed and showing paid in full. I want a line by line breakdown of the charges.

I've had to call 35 different times on this. Enough is enough.Desired Settlement: I want my account to be closed out and show "paid in full", as I have I already paid for this merchandise, submitted everything y'all have asked and never signed off on an insurance policy.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

#[redacted] stated she

should have had a cash-option promotion on her account.

According to

our records, [redacted] signed a 32-month retail installment contract on

October 1, 2013. There was supposed to

be a 12-month no-interest financing promotion on the account. We submitted a manual cash-option to correct

[redacted] contract.

was made aware that when a cash option promotion is calculated manually, She

would need to call in for the manually calculated payoff before the cash-option

ends on October 7, 2014.

[redacted] is

also stating her account should be paid in full. [redacted] paid a total of $2900.00 and her

cash option amount is for $3093.21. This

leaves an outstanding balance of $193.21 that will need to be paid before the

cash option expires on October 7, 2014.

stated she was not aware she had insurance on the account. We have attached a copy of [redacted] signed contract showing that she signed and accepted the insurance as well as

the General Information Page explaining the terms of the insurance.

Business

Response:

Thank you again for the opportunity to respond to [redacted] concerns regarding her account.

[redacted] will need to fax in a copy of her renters insurance

policy in order or that to be canceled.

[redacted] will also need to submit in writing that she would like the

credit life, credit disability and involuntary unemployment insurance

canceled.

The 12-month cash option on the account will have to be manually

calculated. Please have [redacted] call

for the manually calculated payoff before the cash-option ends on October 7,

2014.

[redacted] may fax her insurance information and cancelation

requests to our insurance department at [redacted]. Please notate the account number on the fax

to expedite the process.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, as long as conn's holds up their end and marks my account paid on full upon receipt of $193 and change as well as an additional copy of my insurance policy.

Review: We purchased sofas from Conns furniture in Centennial, Colorado. Within 3 weeks the cushion covers began to fray. A technician came out to inspect the sofas and ordered new cushion covers and then came back and replaced the cushion covers. This whole process took over 1 month. Within another 2 weeks, the new cushion covers began to fray. We called Conns service again and they sent the technician out. He was not very happy that he had to go for the same problem. We got a call from Conns letting us know that we can exchange our sofas. We went to the store to find out that they're only giving us the same sofas. These sofas are defective and should not even be sold. Even the show room sofas (same sofas) have the same issue and we pointed it out to the sales associate. I've made over 20 call to Conns corporate offices and I can not get a resolution. They will not do anything else except give us the same sofas. We are paying over $1500 for these sofas (financing) and they will not admit that this particular sofa model is defective. Can you please help us get a resolution?Desired Settlement: I would either like different sofas of the same value or the money back that we have invested. If we get back the money that we have paid, I want them to take the sofas and wipe out the remainder of the financing. But I would rather have better sofas.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/13/2014 12:21:43 PM and assigned ID [redacted]

Regards,

Review: They gave credit to my sister under my name with out my authorization or investigating if I had given permission. Know the account is 3 or 4 months past due and they are making me liable for the merchandise. I didn't even sign the contract or gave authorization for such transaction. Know have spoken to them an explain to them and all they give me is the run around and just offer for me to give a payment and they will extent the time for me to pay.Desired Settlement: I want for them to take it off my credit and come and pick up the things or charge them to my sister.

Business

Response:

Review: They did not honor insurance to make a repair or replacement of tv

Fail to repair or replacement of [redacted] 39 in tv even when the service man of the company stated that it would be more to repair the tv than to replace it for the same model they failed to do soDesired Settlement: we would like the agreement honored and get a replacement tv as the agreement stated

Business

Response:

Review: I purchased a tv which I got the insurance and extended warranty on. This included accidential damage. So when the damage acured I contacted conns like I was prompted to do they sent a tech which stated someone will contact me in 24 hours which never happened so I contacted them and then was told 48 to 72 hours still no call so once I spoke to someone they say parts are being ordered and never heard from them again till I call and this time I was told they never spoken to us. Then when I was transferred to speak to someone and they say parts were never ordered and need to be replaced now ii just spoke with them and now they saying 5 to 7 days now and the payment is due on the first and my tv is still not fixedDesired Settlement: I want a phone call saying we are sending someone now to bring and replaace the tv that's what I am paying extra for so I want my stuff fixed

Business

Response:

Review: I purchased a TV from Conn's 3/28/2014 I was signed up for insurance I didn't ask for and was in a cash option program so I had 1 year no interst well if you fail to make a payment 10 days past your due date you are knocked out of the program well in September of 2013 I made a payment over the phone and they took my card info an applied my payment to someone else's account then they started calling me saying they haven't received my payment well by the time I proved I made the payment 10 day went by and I was knocked out of the cash option program well on 2/**/2014 I made another payment and found out I was knocked out of the program well I called them was on the phone over an hour I talked to a manager and then finally a lady name [redacted] who suppose to be th VP she promise me they would call me the next day an reinstate me but I never received a call well I on 2/**/ 2014 and ask to speak to her today and couldn't get her and my 1 year is up on 3/**/2014 and they're gonna try to make me pay interst on the account and I never missed a payment these are the issues I'm having with Conn's Electronics please help.Desired Settlement: Well on Tuesday after I found out the insurance I didn't want I had to go to the store and fill out a form to dismiss the insurance but had to go back and get a copy of my home owner's insurance to show proof I have insurance which they never explained to me and now on the phone everyday trying to check on my reinstatement I think I need some kind of credit for all the time and effort I'm putting in and i'm still getting blown off.

Business

Response:

Review: I am a very DISSATISFIED customer who will NOT be returning to Conn's in the future. From the moment I opened my account I was faithful & made ON TIME payments towards my balance of which I paid off EARLY. I enrolled in their Automatic Draft program where payments were pulled from my checking account each month for an amount of $300. This amount was twice the monthly payment per my contract. On 11/08/2013 I called their customer service department and completed a payoff transaction in the amount of $366.92 + 3.00 processing fee. At that time I was told that payment would satisfy my balance, close my account, and cancel my next scheduled automatic draft of $300.00. However this was NOT the case. A week later, on 11/15/13 Conns.com drafted my account for another $300.00 payment. I called customer service and was told a refund would be processed immediately but could take 7-10 business days. As of December 10, 2013 that refund still NOT was provided to me. I then called my bank and disputed the amount drafted on 11/15/13 of which MY BANK refunded MY MONEY. Conn's finally decided to send me a refund check which I received on 01/23/14 in the amount of $300.00. This dispute was more than 45 day old at that point. I never cashed the check & did destroy it. It is now March 2014 and Conn's is harassing me and my family members regarding a debt that I DO NOT OWE!!! Not to mention reporting FALSE information on my credit report. They call from 8 different numbers (All saved in my cell phone). Each time I speak to someone they agree there was an error on Conn's behalf but no one seems to follow thru. It upsets me more because I have never been late, and the payments were no problem. Then, I am insulted by the collection practices, and the audacity to offer me more credit... AS IF!Desired Settlement: I am requesting that Conn's correct my file & credit report by updating the balance, payments, and dates to reflect the PERFECT payment history I had with them and put my account BACK in good standing. I request they supply a corrected copy of my payment history to me and all credit agencies who have received this erroneous information within the last 6 months. Plus provide me with the name, address, and telephone number of each subscriber that received the erroneous information.

Business

Response:

Thank you for the opportunity to assist Mrs. [redacted] concerns regarding account #[redacted]. According to our records, Mrs. Williams

made an overpayment of $300.00 on November 18 2013. We

processed a refund of $300.00 for that overpayment on November 30,

2013. Mrs. [redacted] then disputed

the payment with her financial institution on December 10,

2013. The payment was then

charged back to Conn’s on December 19, 2013 which resulted in the account reopening

and leaving an outstanding balance of $300.00

After further research, we have found that the refund

check mailed to Mrs. [redacted] on November 30, 2013 has not been negotiated. As a result, we have reversed the refund

amount of $300.00 and the two late payments assessed on the account. We will also reversed the two credit marks

due to the error.

We value Mrs. [redacted] as a customer and apologize for

any inconvenience she has experienced due to this matter.

Thank you,

Credit Help Desk Specialist

Conn's

Review: I bought a sofa from Conn's on January 14, 2014. On February 5, 2014 I call in a claim bought the sofa began to sink in. February 21, 2014 someone came to inspect the sofa. FEBRUARY 26, 2014 I received a call informing me that my parts would be in February 28, 2014. Parts where not delivered on date informed so call in on March 29, 2014 and then told parts would be in first of April. I informed them that I wanted to return the sofa and they said I couldn't. Conn's return policy states that I can if their is a manufacturer defect with furniture within 30 days of purchase. On April 6,2014 I was told the parts would be in in three months maybe May from China. I then was connected to the company that handled the inspection and was informed that they told Conn's about the manufacturer defect and Conn's told them that they would wait on the parts. In this process I was never advised or made aware of that decision. When I got this information I then called an asked if they would honor their return policy and Conn's said no and told me to just wait on the parts.Desired Settlement: I want the remainder of balance removed from my account and money that went toward the sofa applied to the account towards the tell television on my account with Conn's. I will return the sofa.

Business

Response:

Thank you for the opportunity to respond Mr. [redacted] complaint. Our records show on 1/14/14, Mr. [redacted]

purchased an Augusta sectional set with a 48-month FurnitureGard Plan from

us. Our records show on 2/05/14, Mr. [redacted]

contacted us regarding his recliner; stating the recliner had a wood piece

underneath that was sticking out. A service call was set-up on 2/21/14; upon

inspection the technician found the right front recliner front boards of the seat

frame were broken in half, seat cushion casing torn, and parts needed to be

ordered to repair Mr. [redacted]’s recliner. After further review and

research we found there was a delay the parts needed therefore an exchange was

approved on 4/29/14. We attempted

to contact Mr. [redacted] on 5/02/14 regarding his exchange approval but we were unsuccessful in

our attempt. Conn’s would

like to apologize to Mr.

[redacted] for the experience he had and for any inconvenience caused as a

result of the delay. Mr. [redacted] may visit his nearest Conn’s to

reselect a new recliner.

If we may be of further assistance, Mr. [redacted]

may contact Customer Service at 1-877-358-1252.

Kind regards,

Conn’s Customer Relations

Review: Customer service order number [redacted] dishwasher was not repaired is my complaint. We made purchase New appliance on 4/29/14.Stove and Dishwasher was not in box so we asked if it was in good condition and was told we dont sale items that do not work. Once we installed the diswasher it was leaking water. Conn's advise to make call to repair division. The repair technician came out on two seperate vists to repair(took two week). The techician wrote on the ticket the item is non repairable. We carried the appliance back to the store refusing to accept the appliance. The manager took back the diswasher said would call us within 72 hours with approval to get store credit. That never happned. Now one of the burners on the stove does not lite. The stove has never been used just installed on rental property that is vacant. On May 26,2014 I spent two hours on phone with cooperate office customer service and util this day no was as respond to my issues and concerns. This is very annoying and I have explained the situation and also spoke with the Manager at the location Mr. [redacted]. He has told us on multiple occaions that he would call us and that has been going on two weeks. Mr. [redacted] has been non responsive to any of our phone calls and vist to his location. We purchased the appliance on 4/29/14 and Conn's has already been out twice to repair and we want a store credit. Not even asking for money. I am very very upset and want to file a complaint against that company. Thank you in advance.Desired Settlement: at this point we will settle for store credit. We will never make another purchase from this company ever again. They have lost a customer for life.

Business

Response:

Thank you for the

opportunity to respond to Mr[redacted] complaint. Our records show on 4/29/14, Mr. [redacted] purchased a Frigidaire gas range

with a limited 1-year manufacturer warranty, Frigidaire dishwasher with a

limited 1-year manufacturer warranty, and reinforced hookup kit from us

totaling $519.29. Our records show Mr. [redacted] made his purchase at our [redacted] location in Dallas, TX and also elected store pick up at the

same location. Our records show on 5/08/14, Mr. [redacted] contacted us regarding his dishwasher; stating water

was leaking from its pump. A service call was set-up for 5/15/14; during the inspection the technician found

parts needed to be ordered. We show the parts became available on 5/23/14; however an additional part was needed to

complete service. Mr. [redacted] stated he was unhappy and refused to

complete service on his dishwasher; and advised technician he would return his

dishwasher to the store location.

Our records show Mr. [redacted] contacted us on 5/27/14, stating his range

front burner was not working. We attempted to contact Mr. [redacted] on 5/31/14 and 6/2/14 to schedule a service appointment, but we were unsuccessful in our

attempts. A service appointment was later schedule for 6/06/14; during the inspection the technician found

parts were needed to be ordered. We show the parts will become available

on 6/12/14.

We attempted to contact

Mr. [redacted] to discuss his concerns however the call was disconnected.

Conn’s is willing to offer Mr. [redacted] the option to exchange his dishwasher and

range up to the original amount paid or we can continue with service repairs.

If we may be of further

assistance, Mr. [redacted] may contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

No, the issues have not been resolved to my satisfaction and because of that I did send a letter certified delivery to their cooperate office. It has been three weeks since they signed for the letter and still no reply. I have not contacted an attorney because I was giving them a chance to resolve the issue.

Since your original update 6/12/14, the company said they would exchage the stove and give credit for the diswasher but no type of paper work has been received to have this done. It has all been verbal after repeat calls to Conn's cooperate office. As of today, I have not gotten the issue completely resolved.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. We contacted Mr. [redacted] on 8/14/14, and he was reminded of his exchange approval on his

range. Conn’s agreed as a goodwill gesture to waive the delivery

fee of Mr. [redacted] new range. Mr. [redacted] is aware he will need to visit

his local Conn’s location to select a new range and set-up delivery.

In regards to Mr. [redacted] dishwasher the dishwasher was

returned on 7/17/14 and a credit of $242.45 was applied to his GE account.

If we may be of further assistance, Mr. [redacted] may contact

Customer Service at [redacted]

Kind regards,

Review: I purchased a living room set and received the ottoman with different leg colors than the rest of the items in the living room set.I called the store for assistance as soon as I discovered the issue. I called the [redacted] store and 14 minutes later, I was told I needed to talk to the service department at ###-###-####.An 11 minute call to the service center and I was told they could not help me as this was not a warranty issue but a wrong product ordered/delivered from the store.Called back to the store. I was placed on hold for 26 minutes and not ONE person came back to the phone. I hung up and called back. I was then told they would take my information and have a manager call me back. There has never been a call back from the manager.After waiting a few days I called back on July 8 to the service department to see if they could escalate. They said they would assist and said I need to work through the warehouse at ###-###-####. I called that number and was told that they would be out on 7/9 to replace the ottoman. They would call to confirm the delivery time. I never heard back from anyone.On July 29th, I called back and spoke to Elliot. Again assured my problem would be resolved only to never hear back from anyone.Great company until you have issues with your purchase and well then, your out your money because you'll never hear from them again...unless you are late with a payment. Will NEVER shop here again.Desired Settlement: I would like the legs on my ottoman replaced so they match the rest of my furniture as well as some compensation for my time and energy trying to get this matter resolved.

Business

Response:

Thank you for the opportunity to respond to Mrs.

[redacted]’s complaint. Our records show on 5/26/14, Mrs. [redacted] purchased a [redacted] furniture set which consisted of four pieces (sofa, loveseat,

chair, and ottoman) with a 48-month [redacted] and received delivery on

6/**/14. Mrs. [redacted] contacted her local Conn’s store located in [redacted] stating the legs on the ottoman was a different color from the other

furniture pieces she received in the set. The legs needed to be ordered through

the manufacture however; there was a delay receiving the legs to install on the

ottoman. Our records show as of 8/**/14, Mrs. [redacted]’s legs were replaced and

no further issues have been reported. We apologize for any inconvenience Mrs.

[redacted] experienced as a result of the delay and we will mail her a $50 gift

card.

If we may be of further assistance, Mrs. [redacted]

may contact Customer Service at 1-877-358-1252.

Sincerely,

Kathryn James

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

The overall process of trying to get the legs replaced was far as simple as they proposed, it was a complete nightmare. There was zero follow through or communication in the process from them. It shouldn't have taken a complaint to the Revdex.com to get the issue resolved. In addition, a gift card to do more business with them is a joke. Credit the monies to my account. Why would I want to continue to make new purchases with a company that does not take care of their customers the first time?

Regards,