Conns Appliance, Inc.

Review: This has been ongoing since February 2015. My cell phone number is [redacted]. I have been receiving phone calls from [redacted] which is for Conn's Credit Account Information & Payments. However, I am not a customer of Conn's and I have never ever done business with this company. I have called back the [redacted] and have tried to have my number removed from your system but, that never happened. I have tried emailing the company twice asking them to remove the number and they still won't do it. I am at the point to where I would like to file a police report for harassment. I am not a customer of Conn's and never purchased anything from them and all I want them to do is to remove my number and stop calling my cell phone.Desired Settlement: I am not a customer of Conn's and never purchased anything from them. All I want them to do is to remove my cell phone number [redacted] from their system and stop calling my cell phone.

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding telephone calls he has received. [redacted] stated he does not have an account with us; however, we have been calling him.We have found that [redacted] telephone number was linked to an account in error. We have placed a cease and desist on the telephone number provided by [redacted]. We ask that [redacted] please allow up to 24 hours for his telephone number to be removed from our system. If [redacted] receives any additional calls after the 24 hours, we ask that he contact us directly so we may further assist him.We value [redacted] and sincerely apologize for any inconvenience he has experienced due to this matter. Thank you, [redacted]

Review: [redacted] knows I try to be honest and treat others as such. I have contacted Conns 1-800#, customer service on 3 separate occasions and spoke to 7 or 8 different reps, being transferred from this one to that one and now I have to take time out to file this complaint because I was told it was going to be forwarded to the proper department and corrected, even that someone was going to give me a call back, never happened yet. I started paying this loan out as of Jan. 20th, keeping up with the payoff amount being given to me from their(Conns)system. Last payment I made was, what was told to me to pay account off in full ($125.45) . Well months later I go on the website to pay my other conns bill and I see I have a balance $23.53. Which if I had not ran across this lord only knows if from adding more and more fees I would be reported again to credit bureau. Its so unfair to us honest hard working people who have to count our nickels and dimes, to have to go through this. My name has been reported to the credit bureau in the pass, which I have disputed because I know there were errors. of stuff like this and it still affect my credit as of today. I don't want to see this unfair treatment should up on my report again as well.Desired Settlement: I want this to be cleared up and have a $0. balance, as it should be. As well as my other accounts be reviewed again to see what if any thing was in error to have my name placed on the credit bureau of unfair practices as this. I do have a copy of the last payment which is on conns website as showing I have paid off this account.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding her

account. [redacted] stated she wanted

her balance cleared and her account closed.

As a one-time

offer and a goodwill gesture we are in the process of closing [redacted]

account. Please allow 7-10 business days

for the account to close. Once the

account is closed, [redacted] will receive a close-out letter in the mail.

We value [redacted] as a customer and appreciate her bringing her concerns to our

attention.Thank you,[redacted]

Review: I purchased a living room set and received the ottoman with different leg colors than the rest of the items in the living room set.I called the store for assistance as soon as I discovered the issue. I called the [redacted] store and 14 minutes later, I was told I needed to talk to the service department at ###-###-####.An 11 minute call to the service center and I was told they could not help me as this was not a warranty issue but a wrong product ordered/delivered from the store.Called back to the store. I was placed on hold for 26 minutes and not ONE person came back to the phone. I hung up and called back. I was then told they would take my information and have a manager call me back. There has never been a call back from the manager.After waiting a few days I called back on July 8 to the service department to see if they could escalate. They said they would assist and said I need to work through the warehouse at ###-###-####. I called that number and was told that they would be out on 7/9 to replace the ottoman. They would call to confirm the delivery time. I never heard back from anyone.On July 29th, I called back and spoke to Elliot. Again assured my problem would be resolved only to never hear back from anyone.Great company until you have issues with your purchase and well then, your out your money because you'll never hear from them again...unless you are late with a payment. Will NEVER shop here again.Desired Settlement: I would like the legs on my ottoman replaced so they match the rest of my furniture as well as some compensation for my time and energy trying to get this matter resolved.

Business

Response:

Thank you for the opportunity to respond to Mrs.

[redacted]’s complaint. Our records show on 5/26/14, Mrs. [redacted] purchased a [redacted] furniture set which consisted of four pieces (sofa, loveseat,

chair, and ottoman) with a 48-month [redacted] and received delivery on

6/**/14. Mrs. [redacted] contacted her local Conn’s store located in [redacted] stating the legs on the ottoman was a different color from the other

furniture pieces she received in the set. The legs needed to be ordered through

the manufacture however; there was a delay receiving the legs to install on the

ottoman. Our records show as of 8/**/14, Mrs. [redacted]’s legs were replaced and

no further issues have been reported. We apologize for any inconvenience Mrs.

[redacted] experienced as a result of the delay and we will mail her a $50 gift

card.

If we may be of further assistance, Mrs. [redacted]

may contact Customer Service at 1-877-358-1252.

Sincerely,

Kathryn James

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

The overall process of trying to get the legs replaced was far as simple as they proposed, it was a complete nightmare. There was zero follow through or communication in the process from them. It shouldn't have taken a complaint to the Revdex.com to get the issue resolved. In addition, a gift card to do more business with them is a joke. Credit the monies to my account. Why would I want to continue to make new purchases with a company that does not take care of their customers the first time?

Regards,

Review: They gave credit to my sister under my name with out my authorization or investigating if I had given permission. Know the account is 3 or 4 months past due and they are making me liable for the merchandise. I didn't even sign the contract or gave authorization for such transaction. Know have spoken to them an explain to them and all they give me is the run around and just offer for me to give a payment and they will extent the time for me to pay.Desired Settlement: I want for them to take it off my credit and come and pick up the things or charge them to my sister.

Business

Response:

Review: I bought a sofa from Conn's on January 14, 2014. On February 5, 2014 I call in a claim bought the sofa began to sink in. February 21, 2014 someone came to inspect the sofa. FEBRUARY 26, 2014 I received a call informing me that my parts would be in February 28, 2014. Parts where not delivered on date informed so call in on March 29, 2014 and then told parts would be in first of April. I informed them that I wanted to return the sofa and they said I couldn't. Conn's return policy states that I can if their is a manufacturer defect with furniture within 30 days of purchase. On April 6,2014 I was told the parts would be in in three months maybe May from China. I then was connected to the company that handled the inspection and was informed that they told Conn's about the manufacturer defect and Conn's told them that they would wait on the parts. In this process I was never advised or made aware of that decision. When I got this information I then called an asked if they would honor their return policy and Conn's said no and told me to just wait on the parts.Desired Settlement: I want the remainder of balance removed from my account and money that went toward the sofa applied to the account towards the tell television on my account with Conn's. I will return the sofa.

Business

Response:

Thank you for the opportunity to respond Mr. [redacted] complaint. Our records show on 1/14/14, Mr. [redacted]

purchased an Augusta sectional set with a 48-month FurnitureGard Plan from

us. Our records show on 2/05/14, Mr. [redacted]

contacted us regarding his recliner; stating the recliner had a wood piece

underneath that was sticking out. A service call was set-up on 2/21/14; upon

inspection the technician found the right front recliner front boards of the seat

frame were broken in half, seat cushion casing torn, and parts needed to be

ordered to repair Mr. [redacted]’s recliner. After further review and

research we found there was a delay the parts needed therefore an exchange was

approved on 4/29/14. We attempted

to contact Mr. [redacted] on 5/02/14 regarding his exchange approval but we were unsuccessful in

our attempt. Conn’s would

like to apologize to Mr.

[redacted] for the experience he had and for any inconvenience caused as a

result of the delay. Mr. [redacted] may visit his nearest Conn’s to

reselect a new recliner.

If we may be of further assistance, Mr. [redacted]

may contact Customer Service at 1-877-358-1252.

Kind regards,

Conn’s Customer Relations

Review: I am a very DISSATISFIED customer who will NOT be returning to Conn's in the future. From the moment I opened my account I was faithful & made ON TIME payments towards my balance of which I paid off EARLY. I enrolled in their Automatic Draft program where payments were pulled from my checking account each month for an amount of $300. This amount was twice the monthly payment per my contract. On 11/08/2013 I called their customer service department and completed a payoff transaction in the amount of $366.92 + 3.00 processing fee. At that time I was told that payment would satisfy my balance, close my account, and cancel my next scheduled automatic draft of $300.00. However this was NOT the case. A week later, on 11/15/13 Conns.com drafted my account for another $300.00 payment. I called customer service and was told a refund would be processed immediately but could take 7-10 business days. As of December 10, 2013 that refund still NOT was provided to me. I then called my bank and disputed the amount drafted on 11/15/13 of which MY BANK refunded MY MONEY. Conn's finally decided to send me a refund check which I received on 01/23/14 in the amount of $300.00. This dispute was more than 45 day old at that point. I never cashed the check & did destroy it. It is now March 2014 and Conn's is harassing me and my family members regarding a debt that I DO NOT OWE!!! Not to mention reporting FALSE information on my credit report. They call from 8 different numbers (All saved in my cell phone). Each time I speak to someone they agree there was an error on Conn's behalf but no one seems to follow thru. It upsets me more because I have never been late, and the payments were no problem. Then, I am insulted by the collection practices, and the audacity to offer me more credit... AS IF!Desired Settlement: I am requesting that Conn's correct my file & credit report by updating the balance, payments, and dates to reflect the PERFECT payment history I had with them and put my account BACK in good standing. I request they supply a corrected copy of my payment history to me and all credit agencies who have received this erroneous information within the last 6 months. Plus provide me with the name, address, and telephone number of each subscriber that received the erroneous information.

Business

Response:

Thank you for the opportunity to assist Mrs. [redacted] concerns regarding account #[redacted]. According to our records, Mrs. Williams

made an overpayment of $300.00 on November 18 2013. We

processed a refund of $300.00 for that overpayment on November 30,

2013. Mrs. [redacted] then disputed

the payment with her financial institution on December 10,

2013. The payment was then

charged back to Conn’s on December 19, 2013 which resulted in the account reopening

and leaving an outstanding balance of $300.00

After further research, we have found that the refund

check mailed to Mrs. [redacted] on November 30, 2013 has not been negotiated. As a result, we have reversed the refund

amount of $300.00 and the two late payments assessed on the account. We will also reversed the two credit marks

due to the error.

We value Mrs. [redacted] as a customer and apologize for

any inconvenience she has experienced due to this matter.

Thank you,

Credit Help Desk Specialist

Conn's

Review: Customer service order number [redacted] dishwasher was not repaired is my complaint. We made purchase New appliance on 4/29/14.Stove and Dishwasher was not in box so we asked if it was in good condition and was told we dont sale items that do not work. Once we installed the diswasher it was leaking water. Conn's advise to make call to repair division. The repair technician came out on two seperate vists to repair(took two week). The techician wrote on the ticket the item is non repairable. We carried the appliance back to the store refusing to accept the appliance. The manager took back the diswasher said would call us within 72 hours with approval to get store credit. That never happned. Now one of the burners on the stove does not lite. The stove has never been used just installed on rental property that is vacant. On May 26,2014 I spent two hours on phone with cooperate office customer service and util this day no was as respond to my issues and concerns. This is very annoying and I have explained the situation and also spoke with the Manager at the location Mr. [redacted]. He has told us on multiple occaions that he would call us and that has been going on two weeks. Mr. [redacted] has been non responsive to any of our phone calls and vist to his location. We purchased the appliance on 4/29/14 and Conn's has already been out twice to repair and we want a store credit. Not even asking for money. I am very very upset and want to file a complaint against that company. Thank you in advance.Desired Settlement: at this point we will settle for store credit. We will never make another purchase from this company ever again. They have lost a customer for life.

Business

Response:

Thank you for the

opportunity to respond to Mr[redacted] complaint. Our records show on 4/29/14, Mr. [redacted] purchased a Frigidaire gas range

with a limited 1-year manufacturer warranty, Frigidaire dishwasher with a

limited 1-year manufacturer warranty, and reinforced hookup kit from us

totaling $519.29. Our records show Mr. [redacted] made his purchase at our [redacted] location in Dallas, TX and also elected store pick up at the

same location. Our records show on 5/08/14, Mr. [redacted] contacted us regarding his dishwasher; stating water

was leaking from its pump. A service call was set-up for 5/15/14; during the inspection the technician found

parts needed to be ordered. We show the parts became available on 5/23/14; however an additional part was needed to

complete service. Mr. [redacted] stated he was unhappy and refused to

complete service on his dishwasher; and advised technician he would return his

dishwasher to the store location.

Our records show Mr. [redacted] contacted us on 5/27/14, stating his range

front burner was not working. We attempted to contact Mr. [redacted] on 5/31/14 and 6/2/14 to schedule a service appointment, but we were unsuccessful in our

attempts. A service appointment was later schedule for 6/06/14; during the inspection the technician found

parts were needed to be ordered. We show the parts will become available

on 6/12/14.

We attempted to contact

Mr. [redacted] to discuss his concerns however the call was disconnected.

Conn’s is willing to offer Mr. [redacted] the option to exchange his dishwasher and

range up to the original amount paid or we can continue with service repairs.

If we may be of further

assistance, Mr. [redacted] may contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

No, the issues have not been resolved to my satisfaction and because of that I did send a letter certified delivery to their cooperate office. It has been three weeks since they signed for the letter and still no reply. I have not contacted an attorney because I was giving them a chance to resolve the issue.

Since your original update 6/12/14, the company said they would exchage the stove and give credit for the diswasher but no type of paper work has been received to have this done. It has all been verbal after repeat calls to Conn's cooperate office. As of today, I have not gotten the issue completely resolved.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. We contacted Mr. [redacted] on 8/14/14, and he was reminded of his exchange approval on his

range. Conn’s agreed as a goodwill gesture to waive the delivery

fee of Mr. [redacted] new range. Mr. [redacted] is aware he will need to visit

his local Conn’s location to select a new range and set-up delivery.

In regards to Mr. [redacted] dishwasher the dishwasher was

returned on 7/17/14 and a credit of $242.45 was applied to his GE account.

If we may be of further assistance, Mr. [redacted] may contact

Customer Service at [redacted]

Kind regards,

Review: I WENT TO THE CONNS STORE IN, [redacted],** AND PURCHASED 2 [redacted] LOVESEATS AT $[redacted] + $[redacted] (WARRANTY) EA. ON [redacted] AT 6:30 ** TIME, I TT TO [redacted] AT [redacted] THE WARRANTY DEPT AND EXPLAINED TO THEM THE SEAT AND LEG AREA ON THE RECLINER WAS CONCAVING, A APPT WAS SET UP FOR A REPAIRMAN TO COME ON [redacted] AFTER 4PM, REPAIR PERSON CALLED ME TO CONFRIM ON [redacted] AND 4PM AS SET AS THAT IS WHEN I GET HOME FROM WORK, ON [redacted] REPAIR PERSON CALLED ME AT 2:51PM AND STATED WAS AT MY HOUSE AND SINCE I WAS NOT AT HOME HE WAS LEAVING, EXPLAINED OUR APPT AND HE STATED HE HAD A CANCEL SO CAME EARLY WITHOUT CONTACTING ME. ON [redacted]. I CALL AND TT TO [redacted] AND SHE WOULD SET UP NEW REPAIR ORDER, NO CALL CAME, CALL [redacted] TT [redacted] ORDER WAS CANCEL AND SHE OPEN NEW TICKET. ON [redacted], REPAIR PERSON CAME OUT AND EXPLAINED THAT THE SOFA WAS ONLY PARTIAL FORM AND THE REST JUST STUFFING AND IT SHIFTED. HE EXPLAIN THAT HE COULD REPAIR BY ADDING FORM COVERED WITH FABRIC THAT IS BENDABLE AND IT WAS WHAT WAS NEEDED AND HE FELT THIS WAS POORING MANUFACTURE FURNITURE, ON [redacted] TT [redacted] FURNITURE CLAIM DEPT AND WAS TOLD THEY WOULD NOT REPAIR THE FURNITURE AS THIS WAS THE WAY IT WAS MADE, SHE GAVE ME THE RESOLUTION DEPT TO CALL, AFTER SEVERAL CALLS I WAS ABLE TO GET A COPY OF THE REPAIR ORDER AND STARTING CALLING, SPOKE TO MANY PEOPLE FINALLY GOT THE NAME OF [redacted] CR REP [redacted] CALL AND LM [redacted] NEVER RECIEVED A CALL BACK. I AM A PARTIAL DISABLE 60+ BUYER, I NEED THE RECLINER FIXED AS NOW IT IS LIKE MY LEGS ARE RESTING ON WOOD. MY CO-WORKER TOLD ME TO FILE A COMPLAINT WITH Revdex.com. ALL I WANT TO THIS TO BE FEPAIR AND IF CAN'T BE REPAIR FOR CONNS TO TAKE FURNITURE BACK, CREDIT MY ACCOUNT AND I WILL GO BUY BETTER QUALITY FURNTIRE ELSEWHERE. CONNS IS NEW TO ** AND TRYING TO MAKE A FOOTPRINT HERE, BUT SELLING POOR QUALITY FURNITURE IS NOT THE WAY TO IT. I HAVE ALL MY NOTES WITH NAMES, PHONE NU,BER ETC OF ALL PERSONS I HAVE SPOKE WITH AND THEY POOR CUSTOMER SERVICE ON THE PHONEDesired Settlement: CONN'S TO TAKE BACK THIS POORLY MADE FURNITURE AND CREDIT MY ACCOUNT FOR THEM IN FULL AND I WILL COMPLETE THE CONTRACT FOR THE BALANCE WHICH WAS A LG FRENCH DOOR REFRIG WITH ALL PAYMENTS I HAVE MADE BEING APPLIED TO THE REFRIG, I EXPECTED THIS FURNITURE TO LAST YEARS NOT LESS THAN 60 DAYS FOR THE PRICE I WAS PAYING

Business

Response:

Review: On 11/**/2013 I purchased a Sony Vaio laptop from Conn's. The computer was not in stock at the time of my purchase so it was ordered. Once the computer arrived at the store I picked it up on 11/**/13.I attempted to set the computer up on 11/**/13. I was unable to set-up the computer because the screen was alternating between black and pixelating.On 11[redacted]13 I went to the Conn's location from which the computer was purchased and was told that if I wanted to return the computer that I would have to pay a restocking fee. I explained that I did not want to return the computer, I wanted to exchange the computer because the computer obviously has a defect. I insisted that a restocking fee should be designated for a working item that is being returned and that this item was not working. I spoke with both [redacted] and [redacted], who both insisted that the computer would have to go to service if it was not going to be restocked even though it was still within the 14 day return period. I specifically asked if it being services would nullify the warranty and I was assured by [redacted] that Conn's is an authorized servicer of Sony laptops. [redacted] called customer care to set up the service request. I was given the phone to explain the issue with the computer. I was also informed that if the computer was not able to be repaired, it would be replaced. When I went to retrieve the computer on December [redacted] 2013, I was informed that the screen issue was repaired but the computer would not boot. I was also informed that I owed $54.07 for labor.Desired Settlement: I have been requesting a replacement computer from Conn's for the amount of $899 which is what I paid for Sony Vaio computer. They have denied this request and said that it has not been repaired enough and sent to the service department enough to justify a replacement computer. However; Conn's has had my computer since 11/27/13 and I have been paying this bill since that date and they feel no obiligation to correct this situation. I am now requesting a refund or replacement.

Business

Response:

CASE ID: [redacted]

Thank you for the opportunity to respond

to [redacted] complaint. Our records reflect that [redacted] purchased a laptop with

Manufacturer’s Warranty only via invoice # [redacted] on 11/**/13. [redacted]

contacted up on 11/**/13 stating that the unit would not turn on properly. Our

technician ordered parts and replaced the LCD and Cable under the Manufacturer’s

specifications. The hardware tested ok. The technician recommended that the

hard drive be erased and restored. Several calls were made to [redacted] for

permission to complete this task, and request payment of $54.07 as the hard

drive restoration is not covered by the manufacturer’s warranty. On 12/*/13 we

attempted one final call and was unable to leave a message as the voicemail was

full. We then returned the unit back to the store for customer pickup. [redacted] refused the product on 12/**/13 requesting an exchange. The

manufacturer’s specification did not deem the unit irreparable at the time and

the exchange was denied.

The unit has since been returned

to the service center on 3/**/14 for the restoration to be completed. We are

willing to waive the restoration fee, restore the hard drive and test the unit.

However, no exchange or return is approved at this time. The product is no longer within our return

and exchange policy. [redacted] may contact our service department at [redacted] for updates on the current service work order.

If we may be of further

assistance, [redacted] may contact us directly at [redacted]

Kind regards,

Conn’s Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, I would like to correct one of Conn's statements: I did purchase the product on November **, 2013 however, it was not available in the store at the time of purchase. The date that I picked-up the product was November **, 2013, which makes November **, 2013 the 12th day that I actually had the product in my possession.

I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Conns debited my bank account $168 without my authorization. they claim that on 3/4/14 a client service rep spoke w/ me and I okay'd for the $$ to come out of my bank account on 3/14/14. this caused me to nsf at my bank over $200. I do owe them the balance for furniture that I purchased but I never authorized this debit. I called my bank to file a fraud claim and I also called them to advise that I would make a complaint w/ the Revdex.com.Desired Settlement: I want them to credit me for nsf fee's I have incurred due to them debiting my bank account w/out my consent.

Business

Response:

Review: Delivered floor model lied and said it wasn't then lied and said they called and told me. Ask for a 20% discount since floor model and they keep saying they will take care of it but it has been 4 weeks and keep avoiding me. Made me purchase credit life even though I said I have renter and homeowners. Still made me sign and said once I fax policy info they will remove the charge of $151.92 I have faxed 3 times and they say they don't have it. At this point I have been over charged by $317.92Desired Settlement: Take off charge of $151.92 for insurance that you make people sign that even says on paper that we do not have to buy. And $166 credit which is the 20% discount on the stove for giving floor model and lying and then calling me a liar when I said I have not record call on cell phone which is traceable

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted]’s concerns regarding account

#[redacted]. Mrs. [redacted] stated she was

offered a 20% discount on her product and the property insurance was supposed

to be refunded and it has not been.

We have

submitted the 20% discount and Mrs. [redacted]’s account has been credited

$179.99. We have not received a copy of

Mrs. [redacted]’s declaration page for her homeowner’s insurance. She can fax a copy to our insurance

department at 855-593-5465. Please note

the account number on the fax for a faster response. Once we have received the fax, we will be

glad to credit the property insurance.

We value Mrs.

[redacted] as a customer and sincerely apologize for any inconvenience she has

experienced due to this matter. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

They said they have given the 179.99 discount which is the 20 % and said they took off insurance. They state that my pay off cash balance is now 1337.73 which would be correct

Review: I purchased a Samsung dishwasher DW80H930US on December 5, 2014 in the amount of $699.99 in addition to a repair service agreement in the amount of $109.99. The dishwasher was installed on December 6th. On December 20, 2014, the dishwasher began to beep and was draining repeatedly and given an "LE" message. At the time of purchase, my salesman [redacted] said to call him if we had any issues with the appliances I had purchased. I called [redacted] and he said he was going to look up the code and call me back. He never did. I called him again and he said he would contact service repair for me and never did. I called the service department myself and scheduled a repair for December 22, 2014. The representative indicated that someone would call me between 9-11 am to confirm the time for the service repairman to arrive. Service never called me back and at 3:35 pm the serviceman called to say that he was at my home. I explained that I was not home as I never received a confirmation call. He said that the serviceman scheduled was sick and instead they asked him to come. After several more calls and visits to the Broadway store, a serviceman [redacted] finally arrived on December 29, 2014 to repair my dishwasher. I explained that the door was not closing properly and that the dishwasher kept beeping with an "LE" message. Before he left he said that there was evidence of door damage and I would need to wait a couple of days for him to submit the report so I could request a replacement. When he left the dishwasher no longer had the "LE" message but it is not rinsing the dishes properly as it is not draining the dirty water. I called the Broadway store on January 1, 2015 and explained that [redacted] asked me to follow-up with them on a replacement dishwasher. The sales representative I spoke with said that according to [redacted] repair the service request was closed as his supervisor had denied the replacement. She connected me with another service repair and [redacted] called me on January 3, 2015 and said he was going to submit another request to have the dishwasher replaced. I received a survey call from Samsung as to the quality of my repair and gave them all of the information I have indicated here. I still have yet to receive a follow-up call from Conn's as to the status of my request to replace the defective dishwasher.Desired Settlement: I want the Samsung dishwasher replaced with a new one that is not defective.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint.

Our records show on 12/5/14, [redacted] purchased Samsung

dishwasher with a 36-month Repair Service Agreement Plan.

We received [redacted]

complaint and found she contacted our service department on two separate

occasions regarding repairs on her dishwasher.

Review: on [redacted] I bought a xbox from conns to help our credit since the had the cash option to pay off in six months I told the saleman I had to have the 15 th for payments he said kno problem I went on every month and paid up until aug 14 was my last payment went back on [redacted] bought two laptops wwhen it came to making my other payment I notice my other acct should I owed $73.00 dallors I called om sept 9th to find out what was going on spoke to nacy from customer service nancy told me I had over paid and see wont send it in to fix I told her just put it on new acct I called back on the 24th of sept and was told by brain that I was short $2.01 ask way he said that intrest had accured so I paid the payment he said he would try to renistate my cash option callled back on sept 29th spoke to daneille was told my payment was not made so I made it again said I would have to wait 72hrs before the could reinstate my cash option called back on oct 2, was told because I made my payment on the 14th of august I was not able for cash option my contract said payment date was the 16th they said they tried calling my husbands phone once but they had my number and my email and never got anything in the mail if I owed more money I should of been told on the 9th of september when I called

cDesired Settlement: I want them to honor the cash option policy no one ever said the [payment had to be paid on the 1st of august I was told it had to be paid in full in august

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted]

concerns regarding his account.

Mr. [redacted] stated he would like us to reinstate his cash

option and close the account.

According to our records, Mr. [redacted] signed a 18-month

retail installment contract on [redacted] That contract also included a 6-month no interest financing

promotion.

As of [redacted], the cash-option will be reinstated and the

account will be closed. Please allow 7-10 business days for the account maintenance to be

completed and the account to close.

We vale Mr. [redacted] as a customer and sincerely apologize for

any inconvenience he has experienced due to this matter.

Review: I had a very bad sales experience with Conn's on a mattress I purchased. I purchased it on a Sunday and it was supposed to be delivered the next day (Monday). I received a call Monday informing me that it was out of stock, but they would have it back in stock on Tuesday and would deliver it out later that day. Tuesday came and went, no mattress. Over the next two days, I was given nothing but excuses. Thursday evening I was finally tired of the excuses, went to the store where I purchase it from and cancelled my contract. I immediately drove to another Conn's store, purchased the same mattress and it was delivered the next day (Friday). Although I finally got my mattress, the whole buying experience left a bad taste in my mouth. Along with the mattress purchase, I was given a rebate form for the price of delivery. I completed the rebate from along with the required documentation and mailed it out on the last day of eligibility. Now, when I look on-line at my rebate status, it tells me that I am not eligible for the rebate because my request was not postmarked in time. I know for a fact this isn't true because I took the letter into the post office on the last day of eligibility, hand delivered it to the clerk and watched her postmark it right there in front of me. This is just a dirty trick to not have to pay a rebate claim.Desired Settlement: I want the cost of delivery refunded back to me. My rebate claim number is [redacted] and the amount of the rebate should be $79.99

Business

Response:

Review: I bought over 6000.00 of appliances and my washer came with a crack on the glass and been getting the run around since july and now it is august do not get any customer service no phone call back from the manager lupe so unprofessional and so uncourteous this is the worst customer service that I have ever seen . I feel like your are forgotten after conns makes a sell .This IS THE WORST EXPERIENCE THAT I EVER HAD WITH A BUSINESS. AND IF YOU USE A THRID PARTY TO DELIVER PRODUCTS CONNS IS STILL LIABLE .Desired Settlement: REPLACEMENT LIKE THEY SAID THEY WERE GOING TO DO ON DELIVERY .

Business

Response:

Thank you for

the opportunity to respond to [redacted] complaint. Our records show

on 7/17/14, [redacted] purchased a [redacted] high efficiency

washer from us with a 48-month Repair Service Agreement. [redacted] washer was delivered on 7/18/14, although it was accepted we show the damage was

noted at that time.

After

researching [redacted] complaint we found he was offered a 10% concession

for damages which he refused and requested an exchange. Due to a lack of

communication the washer was not exchanged in a timely manner. Mr.

Saucedo was contacted on9/25/14 regarding his concerns and Conn’s agreed to

exchange his washer. We show the new washer was delivered on 9/27/14 and

received in good order. We sincerely apologize to [redacted] for

the experience he had with us. This

matter has been discussed with those involved to ensure it is not repeated.

If we may be of

further assistance, [redacted] may contact us at [redacted]

Kind regards,

Review: Our dryer hasn't been working for over a month. The repair guy has been out twice and had to order parts each time. When I call in to the service center they always make an apt for when I won't be home. They should at least give a discount or loaner dryer. I bought a 2 year service warranty for nothing.Desired Settlement: I want people to know that [redacted] is just that-A CON!!!!!!!!!!

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on [redacted] purchased a [redacted]

electric washer and dryer with a 24-month Repair Service Agreement Plan.

We received [redacted] complaint and found she contacted

our service department on [redacted] stating her dryer was making a loud humming

noise and would not start. A service appointment was scheduled on [redacted]; the

technician found parts were needed to complete repairs. Our records show there

was a delay receiving all necessary parts to complete repairs from the

manufacture. On [redacted], we contacted [redacted] to notify her that we

have received all parts and a service representative will contact her with the

first available date to complete the repairs.

[redacted] offered [redacted] a credit in the amount of

$** to her account as a goodwill gesture. Our records show on[redacted], we also

submitted a request for a $** gift card to be mailed to her residence. We

sincerely apologize of any inconvenience [redacted] experience as a result

of the service delay.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

I reject this response because a technician came out again [redacted] and now a belt has to be ordered for the dryer. The $** gift card came in and was a [redacted] gift card that cant be used as a payment on the account. I also havent seen the $** credit on the account. [redacted] hasnt been willing to get me an appt that is after [redacted] when I get off work. I have a two year warranty on the dryer and it makes no sense that it should take this long to fix my dryer. I regret purchasing anything from [redacted] and I should have known the name [redacted] is exactly that. I have purchased a total of * items from them and Im not pleased at all with the service. I purchased a washer and dryer so I wouldnt have to go to a laundromat. I have been to the laundromat at least 6 times since the dryer stopped working. Im not satisfied at all because [redacted] isnt resolving this issue adequately.

Regards

Business

Response:

Thank you for the opportunity to respond to [redacted] additional comments. Our records show on [redacted], a service appointment was scheduled to re-assess [redacted] dryer; during inspection the technician found additional parts were needed for repair. After further reviewing [redacted] repair needs, it was determined the dryer was uneconomical to repair therefore; [redacted] agreed to exchange her dryer. [redacted]'s new dryer was delivered on [redacted] and received in good order. We sincerely apologize for any inconvenience [redacted] experience during this process.If we may be of further assistance, [redacted] may contact us at [redacted]. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with Ithis resolution.]

I dont accept this solution. [redacted] required me to pay the difference in the ineffective dryer and the replacement dryer. I paid $** with no warranty. They wouldnt honor the warranty I had left on the defective dryer. They also wouldn't allow me to use the [redacted] gift card they mailed me. These gift cards expired in [redacted]. They dont communicate well, have poor management and didnt try to assist me in a timely manner. They also wouldnt honor my warranty or try to help me since I was without a dryer for 2 months. I should be compensated for going to the laundromat and my account should be paid off. [redacted] is a con and I never should have stepped foot in their doors

Regards,

Business

Response:

Thank you for the opportunity to respond to [redacted] additional

concerns. Exchange was approved on

[redacted] for the full credit of the original amount paid which was

$[redacted]. The replacement of her original

dryer fulfilled the repair service agreement as stated in the terms and

conditions therefore; [redacted] warranty coverage did not transfer to the

new dryer. The dryer [redacted]

selected was $**.00 more than the credit approved therefore she was required to

pay the difference.

We attempted to contact [redacted] on [redacted], to discuss her

concerns but were unable to reach her at that time. [redacted] has agreed to utilize the gift card Mrs.

Montgomery received in [redacted] toward the difference. [redacted] may contact me directly or

visit her nearest [redacted] to receive the credit back to her [redacted] card. We appreciate [redacted] for bringing

her concerns to our attention. The

matter has been addressed with those involved to ensure the errors that were

made are not repeated.

If

I may be of further assistance, [redacted] may contact me directly at

[redacted].

Review: I have called a number of times, every time I call I get a different answer on why I haven't been contacted back or why they don't have a answer for me on why I was charged the amount I was for my product. I financed $ 1,653.43 for a washer and dryer, was put on a 12 month cash option payment with $0 interest. I bought in May 2014 and payed off on December 2014. I payed off the washer and dryer in December 2014 in the amount of $1,469.36. Not realizing I came across my contract and just happen to be happy I had gotten it payed off and looked at it and realized a couple of issues. So the calling began. I have been getting the run around from them now since I paid it off. I get told that they will take care it and send it to their offline help, and to give them 2-3 days and some will contact me back. I wait about 4-5 days and still nothing so I then again call back and get the same run around. I have been spoke to very disrespectfully I have been hung up on as well as called a liar to they dont understand why I have not gotten a refund, why I was charged the amount I was to we will definitely get this problem fixed for you. I have over payed them and they are aware of the situation and are doing nothing about it. I just would like to get the refund that I am owed and to be contacted by some one who can actually help me with my situation.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account

#[redacted] stated she

overpaid on the account because it was supposed to be a no-interest

account.

According to

our records, [redacted] signed a 30-month retail installment contract on May 9,

2014. This account included a 12-month

no-interest financing promotion. [redacted] forfeited the no-interest financing promotion in November 2014 due to a

late payment. The payment was due on

[redacted] and was not paid until [redacted].

The account

balance was accurate at the time [redacted] called to pay the balance in

full. We have attached a copy of [redacted]’ payment history for her records. Thank you,[redacted]

Review: I just posted a review of CONN's.EVERY WORD IS TRUE AND I CAN PROVE IT.I also just paid my account online IN FULL and will be cancelling account and will never step into a CONN's store again.You're a THIEF for keeping my $79 rebate for 6 months and STILL wont correct your mistakes.I will be alerting anybody else of your behavior and I AM FILING A Revdex.com COMPLAINT !!!Conn's[redacted]Write a revieW2.47 reviewsSort by:Most helpful[redacted]purchased a range in Oct 2013. I made the purchase with an advertised 10% off and delivery fee rebate of $79 promised for 6-8 weeks after receipt. I have been lied to many times by the people who Conns hires to process those rebates (Rapid Rebates) what a misleading name. Every time I called the said they would begin processing the claim again and it would take another 6-8 weeks. It is now the end of April 2014 and after 6 months I still don't have it. I complained again and again they said they would issue a new check and it would still take ANOTHER 6-8 weeks. Even after all their errors they wouldn't correct their mistake reasonably but put the work at the back of the line AGAIN. Conn's customer service also will do nothing to expedite the refund they promised in 6-8 weeks when I made the purchase even after all these errors by their hired company Rapid Rebates failed to send it out for SIX MONTHS NOW and with a promise IT WILL TAKE ANOTHER 2 MONTHS TO FIX AGAIN. DO NOT EVER BUY FROM CONN'S I sure wontDesired Settlement: I want the advertised $79 delivery fee refund NOW which I was promised when I made the purchase 6 months ago.They promised it in 6-8 weeks The latest info is that they mailed it early March 2014 and I DONT HAVE IT.

Business

Response:

Thank you for the opportunity to

respond to Mr. [redacted] complaint. We deeply apologize for any

inconvenience this issue may have caused. We have reviewed his complaint

and found the Rebate Claims Department mailed a rebate check in the amount of

$79.99 to the address on file March 12, 2014.

Mr. [redacted] contacted our Helpdesk Department on April 9, 2014, stating he had not received his

rebate refund. Mr.[redacted] has been contacted and Conn’s has agreed

to stop payment on the original refund check and re-issue a new check to

expedite. We ask that Mr. [redacted] please allow 7-10 business

days to receive.

If we may be of further assistance, Mr.

[redacted] may contact us directly at [redacted]

Kind regards,

Customer

Relations

Review: We received an advertising from this furniture store stating 10% off plus free delivery. We did not receive the free delivery but were told it had to be rebated. I followed the store personnel directions and was denied. I resubmitted. As of today I have not received the rebate. Called them today. I was told that a check was mailed out for 79.95. This is 50.04 short of the charge. Every time I talk to someone I get an I don't know why or it will take 8 to 10 weeks to process. I made my purchase in Aug 2013 and we are now in Jan. 2014 and I have yet to see any money. This is almost half year later. I feel that they need to send me all of the delivery charges as advertised now. Otherwise I'm feeling that this is a scam to get you in the store with false advertising. Please give me some type of resolution to this issue as I am getting tired of wasting my time, stamps, and energy on this. Thank you.Desired Settlement: DesiredSettlementID: Other (requires explanation)

The full amount of the delivery charges as advertised in the mail out and a change in process. They need to either not charge for delivery or not advertise for free delivery.

Business

Response:

Review: After calling in to make a payment my fiance and I were greeted with the automated system advising us that we had a zero dollar balance. At that point, on January 8th of 2015, we asked to speak with a customer service representative. The representative told of that the store we had made our purchase at had not actually sent the bill over to them yet so there was no balance to pay. I had asked, after having my fiance give the representative permission to put my on the account so I may speak on the accounts behalf, how we could make the payment. At that point the employee told us to not pay our bill until February. At this point I had made sure she clarified that if we were to not pay our bill, that we would receive no late fees or notices. I had even stated that we had a check book saying our first payment was due on the 18th of January. She again assured me that we would not need to make a payment until February. At this point we disconnected the call and budgeted for the bill for the next month. After about a week or so we received a call stating we were late on our payment. I tried to explain to them what had happen with the representative but was getting no where. No one seemed to want to help. The issue was escalated to a manager who again told me the same thing. "We are sorry you were misinformed but the contract still states you need to make that payment." So I told them I tried to make the payment and was told not too, and I again just got a sorry but that doesn't matter. I had the matter escalated again asking, or more like pleading with someone, only asking to not make my first payment until February, when we were told, since we no longer had those fund set aside. Still nothing, so I gave them the exact date and time of the call and asked them to pull the call to hear there employee say not to pay until the following month, but even after pulling the call, they just said in more words or less, "all we can do is try to train better, but the bill is still due." I again tried to explain that I now didn't have the funds because of what I was told, but no one will help me. I am exhausted with this matter. I have anxiety and there are causing my symptoms to worsen. I have never dealt with a company so uncaring towards there customersDesired Settlement: I want them to make my first bill due on February 19th of 2015 like the original representative had stated. I understand this would add that month to the end of my contract, but I want them to ensure no negative reporting onto mine, or my fiances credit report and that same agreement with their "same as cash policy" special that we were given be honored. I would also like a apology that they have no policies in place in order to fix mistakes made by their own company, and the stress they put onto myself and my fiance, who is the primary account holder.

Business

Response:

Thank you for

the opportunity to respond to Ms. [redacted] concerns regarding a Conn’s

account.

According to

our records, Ms. [redacted] is not a signer on the account she is inquiring

about. Conn’s has many data and privacy

measures in place when credit accounts are established. We take the privacy and protection of our

customers’ information very seriously; therefore, we are unable to discuss the

account with anyone except the account holder. Thank you,[redacted]

Business

Response:

Thank you for

the opportunity to respond to Ms. [redacted] concerns regarding a Conn’s

account.

According to

our records, Ms. [redacted] is not a signer on the account she is inquiring

about. Conn’s has many data and privacy

measures in place when credit accounts are established. We take the privacy and protection of our

customers’ information very seriously; therefore, we are unable to discuss the

account with anyone except the account holder. Thank you,[redacted]