Conns Appliance, Inc.

Review: We purchased a ** Dishwasher from Conn's on [redacted]. Delivery is normally the next day, but our delivery was made on [redacted]. We paid $119.99 for installation. The installers put in the dishwasher on [redacted]. On [redacted], our second time to use the dishwasher, we noticed that there was water in the bottom of the dishwasher and that it did not drain. Thinking it was a plumbing issue because it was a brand new dishwasher, we contacted our local plumber, [redacted], who informed us the dishwasher had never drained due to the clear hosing that was installed not having any residue. We had to pay the plumber $60 to tell us the "new" dishwasher Conns installed was not working. I contacted [redacted] at the Webster, TX location who was our salesperson to let her know. She sent out a Conn's technician on [redacted]. The Conn's technician also agreed that the pump was not working and had not drained. I proceeded to call [redacted] again. I informed her that we do not want a replacement pump, we want a new dishwasher. Because the dishwasher had been run with a defective pump, there could be other unknown damage to the dishwasher. We purchased a new dishwasher, not a refurbished dishwasher and should get what we pay for. She said she would let her supervisor know and contact me when she heard anything. On [redacted], I once again contacted [redacted] because I had not heard. I could not reach her, so I contacted the store manager, [redacted], who simply told me he had sent an email. He did not even apologize for the faulty equipment that was sold to us. I purchased this equipment on credit and refuse to pay for a subpar dishwasher (refurbished) when I purchased a BRAND NEW one.Desired Settlement: A brand new dishwasher replacement is a resolution. I should not have to get a refurbished dishwasher. The other option is a full refund and I can purchase my dishwasher at a reputable dealer.

Business

Response:

Review: I bought a couch and 2 tables from Conns in [redacted]. The couch was special order. I get a call that the couch has come in 5 weeks later. They called the day of the delivery. I was told that the couch is lost in the warehouse. They asked if I would like a partial delivery and I said no. The lady on the phone said that the warehouse manage would call me back. I received no call. I called them back hours later. The first person to answer looked up my information and I got hung up on 3 times! Then I got a lady that told me that I cancelled the delivery. No one was willing to help me. I talked to my representative, [redacted], and store manager, [redacted] made me feel a lot better about the situation and he drove up to the warehouse the next day and found one of the 2 missing pieces. There was still one nowhere to be found. It may have never even been there! I agreed to a partial delivery at this point because I was sick of sitting on the ground. My roommate was there to check it all in and sign for it. These guys brought my tables in still in the boxes and refused to put it together. I paid to have this furniture delivered and assembled!!! When I got home and saw this, I was very upset. I drove up to my local store and talked to [redacted]. He said he would send someone out to put it together. The day of promise arrived and nothing. I called the warehouse and they knew nothing of it. I drove back up to my local store and I asked [redacted] if I could bring the tables back because I didnt feel it was right I would have to put them together. He said that I would not be able to get a refund on furniture. He gave me a number to call, but I was so frustrated with it all I decided to just put it together. The warehouse doesnt care about pleasing any customers. I am still waiting on the second half of my couch. [redacted] has reordered it and I do hope I receive it soon. It is outrageous that I would not be able to receive a refund on something that was delivered to me improperly and incomplete.

Product_Or_Service: Furniture with deliveryDesired Settlement: Refund

I feel that my delivery fee should be refunded. In addition, I should receive the other half of my couch in the near future. I do ask that the warehouse keep better track of what arrives at their warehouse and what doesn't. I already had to put the tables together, even though I felt like it was an injustice.

Business

Response:

Review: I purchased a washer dryer and a dishwasher from conns on 3-27-2014 totalling 2711.56 it was supposed to be free delivery. Because I told the sales rep I wanted to take it home myself and she said I get free delivery since purchase was over 699.99. When delivered I didnt need dryer hose they charged 14.99 for so I sent it back. They told me the credit would be on my account. I called the amarillo tx store manager amd he said he would to the credit it never got done. I called customer service 3 times about the refund for both deliver and 14.99 dryer duct I just kept getting the run around. Transferring me from place to place. Its been a month now anf still nothing has been done.Desired Settlement: I want the 79.99 and the 14.99 plus applicable taxes that I paid refunded to my account

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on

3/27/14, Mr. [redacted] purchased an LG washer and dryer, LG dishwasher, GE dry

cord, GE dyer duct with clamps and delivery totaling $2711.56. Our records show

as of 5/2/14, a refund of $16.23 has been processed to Mr. [redacted]’s account for

the dryer duct with clamps that were never received. After further review and

research, we show Mr. [redacted]’s purchase did not qualify for the free delivery

rebate offer when the purchase was originally made. At the time of purchase, we

offered free delivery on all appliances $699 and up however; Mr. [redacted]’s

appliances were all below the required purchase amount. As a good will gesture,

Conn’s has agreed to honor the free delivery rebate offer and refund Mr. [redacted]’s

$79.99 delivery fee.

If we may

be of further assistance, Mr. [redacted] may

contact Customer Service at [redacted]

Kind regards,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I purchased a washer, dryer and dishwasher from conns on march 27 2014 I bought the extended warranty and was supposed to get free delivery. I canceled the extended warranty on april 15 2014 because I found it cheaper somewhere else. I was told it would take about 2 weeks to have it removed. I waited 2 weeks and it wasnt removed from my account so I called conns customer service and they told me that it could be up to a month and that it doesnt show they recieved a cancelation for the warranty. So I called the amarillo conns and spoke with [redacted] the general manager, he sent a email telling them to remove the delivery charge and extended warranty. I called conns this morning and it has yet to be removed. I called [redacted] again to have him get ahold of someone in corporate and has this taking care of today but he says he cant get ahold of anyone in corporate.

I want the cost of the delivery charge anf all 3 extended warranties removed plus all taxes I paid.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] rebuttal. Our records reflect

that Mr. [redacted] warranties were cancelled and a full credited was applied to

his account on 5/21/14. A delivery

refund check was mailed to his billing address on 5/6/14. We have

also mailed a copy of his account loan history for his records.

If we may

be of further assistance, Mr. [redacted] may

contact Customer Service at 1-877-358-1252.

Kind regards,

Review: I have been having problems with the service department for replacement of my refrigerator the technicians have told me that they have been having problems with the same refrigerator that I have. The freezer has been clotted up already four times and it's the same thing. First one customer service tells me that if it was the same they will exchange it. Now that I call again to find out about what's going on the replacement. Now another service person tells me that it has to be three times with in the same year. There giving me the round a round. I already paid off this refrigerator. It cost me close to five thousand dollars. And my insurance finishes next year in November. I don't want my insurance to run out before I get it. I have been arguing with them this since the third time it broke. Pleased help me with this.Desired Settlement: Would like to have it replaced. And if they can not do this I want my money refund so I can buy a new one some where else.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’s

complaint. Our records show on 11/25/11, Mrs. [redacted] purchased a [redacted] refrigerator with a 48-month Repair Service Agreement and delivery

totaling $2,465.02. Mrs. [redacted] was scheduled for delivery and

received her refrigerator on 11/26/11 in good order. Mrs.

[redacted]’s contacted us on 3/19/14; stating she had ice build-up

at the bottom of the freezer. A service call was scheduled for 3/26/14; during the inspection the

technician removed the ice build-up from freezer drain, the refrigerator had a good

temperature, and tested ok. Mrs. [redacted] contacted us again on 8/04/14; stating she had ice build-up

at the bottom of the freezer. A service call was scheduled for 8/06/14; during the inspection the

technician cleaned out the drain line and the refrigerator tested up to the

manufacturer specifications. At this time we are unable to honor Mrs.

[redacted]’s request to return or exchange refrigerator; based on Mrs.

[redacted]’s service history her refrigerator does not meet the qualifications. We attempted to contact Mrs. [redacted],

however we were unable to reach her at this time. If Mrs. [redacted] feels her refrigerator is

still not working properly we will need to schedule a service appointment to

determine if a replacement or repair is warranted.

If we may be of further assistance, Mrs. [redacted] may contact

Customer Service at ###-###-####.

Kind regards,

Review: We purchased a refrigerator from Conn's in November 13' with a guaranteed delivery refund after "X" days. That time expired 2 months ago and we've contacted them twice regarding our refund check. Their excuse was that "many customers purchased during that time period so we're back logged processing the refund checks, but yours is now in the mail." We've contacted them twice and received the same response. We also returned our request via Certified Mail [redacted] signed for the envelope therefore we have proof of delivery.I've also researched on the internet and found that there are *Many* complaints of this very same issue.Desired Settlement: Refund immediately.

Business

Response:

Thank you for the

opportunity to respond to Mr. [redacted] complaint. Our records show on 11/19/13, Mrs. [redacted] purchased a LG refrigerator from us. At

the time of purchase Conn’s offered free delivery via mail in rebate. Per the free delivery rebate offer, once the

claim has been received there is a 10 week processing time. Customers are able to check the status of

their rebate by visiting www.rapid-rebates.com. We have check the status of Mr. [redacted] rebate

on his behalf and found his rebate was mailed to the address on file

3/12/14. The website indicates the rebate has since

expired. As a goodwill gesture Conn’s is

willing to reinstate the delivery offer.

A check for $79.99 will be mailed to [redacted] within the next 7-10 business days. If

we may be of further assistance, Mr. [redacted] may contact us at [redacted]

Kind regards,

Review: I have used Conn's for years, recently I started receiving collections calls, I was confused since I mail them a check every month. When I contacted their corporate office they tell me I missed a payment of $53.00 for may. I was confused...I went in on April of 2013 and gave them $960.00 to apply to my balance as a whole!! They informed me that they now did their financing through GE capital....I was also purchasing a new T.V., so what ever balance was left needed to be combined with the purchase of the television and I went on about my business for a year sending in payments. Now they tell me that what they did was keep my $960.00 and distribute it monthly over the last year to the purchase of my refrigerator. Is this not wrong? I specifically told them to apply that amount to my principal balance...they did not....they doled out the money into monthly payments so they could milk the interest and now they want two separate payments one for the T.V.and one for the refrigerator! To me that's like going to Sears buying a pair of Levis and after you send in your payment to Sears you get a bill from Levi also. They are blowing me off and passing me around from one person to the other blaming the local store I just want this issued resolved!!Desired Settlement: I would like for my $960.00 to been applied to the balance of my account back in 2013 as a whole or they can apply the interest they have stolen over the past year towards my current balance and I want my payments combined as they should have been a year ago and not to have to pay more monthly. This after all is their mess.

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] concerns regarding account

#[redacted].

According

to our records, Mrs. [redacted] signed a 36-month retail installment contract on

September 5,

2011. She made regular payments

each month on the account.

On

April 2, 2013

Mrs. [redacted] called our automated system and obtained a payoff quote of

$963.61. That same day, she remitted a

payment of $962.00. Mrs. [redacted] made

another purchase on April 2, 2013; however, this purchase was financed by G.E.

Capital. A Conn’s credit account and a

G.E. Capital credit account cannot be combined; as they are financed with two

different entities.

Mrs. [redacted] called the automated system

again on August 18,

2013 and received another payoff quote of $132.10 on

account #[redacted]. Therefore, Mrs. [redacted] was aware there was

still an outstanding balance on the account.

As

of May 22, 2014

the payoff balance on account #[redacted] is $328.54. Please note, payoff balances

update daily. If Mrs. [redacted] would

like to pay the account in full, she would need to call the day she plans to

remit the payment to obtain an up-to-date payoff quote.

Review: I went to Conn's on [redacted] in January 2015 and bought a Samsung dishwasher. After several hours in your store talking with your sales associate we decided on the one we bought, based on what he told us about the product vs. other products of dishwashers. The technicians came and installed it quickly and left. We used it several times and noticed that it was not cleaning the dishes properly, so we decided to change the soap we used. Upon doing this we still noticed the issue. I was called away out of town for work and was not using the unit nor was I available to have someone come look at it. When I arrived back home I used it and noticed that the dishes were not coming clean. And upon the dishwasher being finished the dishes were soaking wet, I have to dry them before putting them away. This thing does not dry the dishes. It also does not clean the dishes properly. I called for service. A technician came to the house and asked what was wrong I told him and he said oh well you were not properly educated when you made this purchase. The [redacted] dishwasher was built to purposely not dry the dishes to save on efficiency. But was told to use a rinse aid to help and when the dishwasher was finished I could open the door to let them air dry!!!! When I bought this thing I was specifically told it would dry the dishes. I was also not told that a normal cycle would take 3 hours to wash the dishes but not dry them. This is ridiculous. So according to the repair technician the unit works as it was manufactured. There is nothing wrong with the unit itself. I was highly upset with spending the type of money I did on a product that does not meet my needs or wants. I was mislead by the sales associate to get a sale instead of being educated properly on the different choices I had based on my needs. I would have purchased something different had I known this.

I contacted the assistant manager at the store and told him of the situation and he said he would call the service department and see what was going on and call me back. He never called. I called him several hours after not hearing from him and he said there was nothing he could do and he was sorry if I was misinformed. He had quite the attitude and I said ok well since you cannot do anything who is above you. He said I am the highest person, I said no, you said you were the assistant manager and I want to know what your boss's name is. He refused to give it to me. He said the only information he would give me would be the help desk number for customer service. He was extremely rude and unhelpful. Apparently just like the sales associates they hire and train to lie to customers.Desired Settlement: Since this item is unable to be returned and since it was installed by Conn's and my old dishwasher was taken away by them I want part of my money returned to me. Or a full refund. After all you did sell me a dishwasher that does not do what your sales associate told me it would do.

If this wont work my other outcome would be to come pickup this piece of junk and exchange it for a different dishwasher that meets my needs and install it just like you did the [redacted] for the same as price as what I paid for the [redacted] or lesser value. I refuse to pay Conn's anymore money as I do not trust you guys.

Business

Response:

Thank you for the

opportunity to respond to [redacted] complaint. Our records show on 1/01/15,

[redacted] purchased a [redacted] dishwasher with a 36-month Repair Service

Agreement Plan. [redacted] dishwasher was delivered and installed by Conn’s

delivery team on 1/02/15.

After further review and

research regarding [redacted] complaint we found she contacted our Service

Department on 4/23/15 stating the dishwasher was leaving her dishes dirty and

was not drying. A service appointment was scheduled on 5/1/15; during

inspection the technician was unable to find a mechanical failure with the dishwasher

and reported the unit was up to manufacturer’s specification. We researched the

model number associated with [redacted] dishwasher and found based on the manufacture;

the dishwasher does have the capability to dry dishes as mentioned by the sales

representative. As listed on the manufacturer’s website, [redacted] dishwashers

are energy efficient units which do not have a conventional drying heater.

However; the dishwasher uses condensation dry technology that uses ambient heat

inside of the washer from the hot water, along with air flow, to dry dishes. According

to the owner’s manual some reasons the dishwasher might not dry dishes may

result from not using a rinse aid or the temperature of the water is too low.

[redacted] may visit the manufacturer’s website at [redacted] or the owner’s manual she received at the time of purchase for

troubleshooting step to help ensure proper drying performance.

We have no records

showing [redacted] contacted us regarding any issues she was experiencing with

her dishwasher prior to receiving her complaint. As of 2/2/15, [redacted] has

exceeded the 30-day time frame to return or exchange her dishwasher. At this

time we are unable to honor [redacted] request; based on the technician’s

report the dishwasher is working to manufacturer’s specification.

If we may be of further

assistance, [redacted] may contact Customer Service at [redacted]

Kind regards,

Review: I made a purchase with Conn's and was told by their saleman that my products qualified for 6 month interest free. When I received my payment booklet I found out that they didn't apply the 6 month free interest to my account. I have been trying to get this matter resolved with the company for a month and a half now and keep getting the run around. I have spoke to the Asst. Store manager and the store manager at their [redacted] store several times to try and get this taken care of with no resolve. They both informed me that my products did qualify for the 6 mon interest free and my account was set up incorrectly. They advised they sent a resolution letter to their offline dept but hadn't heard anything back. I made contact with the offline research dept myself and they advised they didn't have anything in their system about my account needing a resolution. So the offline research dept submitted my report on their own. I contacted them back approximately 5 days later and they said due to their research they found my products didn't qualify for the 6 mon interest free. This is not my fault that the salesman lied to me about my products qualifying. Conns needs to resolve this matter. I was specifically told by the salesman the day I purchased my products they did. I was told by the Asst manager and the store manager that my products did. Now Conns finance dept is saying my products don't. So it's okay for the salesman to lie to customers to make a commission and the company money.Desired Settlement: I would like this matter resolved by the 6 mos interest free being applied to my account like they said. I have been a long time customer of Conns. If this matter doesn't get resolved fairly. I will take my business else where. I don't do business with liars and people who want to cheat me out of money.

Business

Response:

Thank you for the

opportunity to respond to [redacted] complaint. [redacted] has been contacted by the store

manager regarding his concerns and we have agreed to honor his request for the

6 month no interest offer. We appreciate [redacted] for bringing his concerns to our attention and apologize for the manner

in which they were addressed. The matter

has been addressed with those involved to insure it is not repeated.

If we may be of further assistance, [redacted] may

contact us at [redacted]

Kind regards,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

From: [redacted]

Sent: Tuesday, March **, 2014 10:47 AM

To: [redacted]

Subject: REF: [redacted]

Are the issues

resolved? ____________Yes _____X______No

If yes, when was the issue

resolved?

______________________________________________________________________

______________________________________________________________________

If no, what issues remain

outstanding?

They did set up another account with same as cash for 6 mos. That

part has been corrected. But I had made 2 payments to that account already

and I am still waiting on them to transfer my $115.00 to my new account. They

are still dragging their feet in getting this done. It has been another month

in getting the funds transferred over to the new account. I am not sure how

long this is going to take but they keep assuring me that this will get

rectified as well. Still waiting to see if they will take care of this.

Did you ever file your case through

the court system? ______No_______ If so please include a copy of your

filing or judgment for our files.

Signature: ____[redacted]_______ Date: _____03/[redacted]2014____

Business

Response:

[redacted] has been

contacted and is aware the 2 payments made on account [redacted] are being

transferred to his new account [redacted].

We ask [redacted] to please allow 2-3 business days to complete the

process. If I may be of further

assistance, [redacted] may contact me directly at [redacted]

Kind regards,

Customer Relations

Review: We bought a Dining set from Conn's on 07/18/2014. We were advised that on 07/19/2014 We would have partial delivery, which included table and 3 of the 6 chairs order. After spending HOURS in the store on the 18th of July we were OK with partial delivery. When the Delivery drivers arrived at my home, they only had our table. As I spoke with the Manager [redacted] at the Aurora, CO he advised that the 3 chairs that I was suppose to receive were sent to a new store in Colorado for their Grand Opening, and he was not sure when my chairs would arrive. We went back to the store on 07/21 to get a date on delivery of my chairs. Again we were told by [redacted] that we should receive the chairs in 2 weeks. Since 07/21 no contact from anyone at Conn's. I called the store on 08/04 @ 4:49 pm mst to find out the status and a Manager named [redacted] advised he would call me back. At 6:40 pm no phone call from [redacted], so we decided to go to the store and talk to Manager. We encountered a gentlemen named [redacted] "Store Manager." After [redacted] going through an emails to find the status, calling the Buyer in Texas we still had no clear answer to the status of our chairs. [redacted] advised he would check with a buyer on 08/05 and give me a call. (Approximately 8:00 pm) I decided to call Corporate office and called a call center and spoke with [redacted], she advise she would report the issue and I would get a email with a ticket number. Never received an email. I did not get a call from [redacted] I recieved a call from Katja tell me that [redacted] was out of town and that the chairs have an estimated arrive date of 08/15, and could be deliverd 08/16. WE have been eating while standing and we had to go buy tray tables in order to eat because of no chairs. I feel that we have been lied to by at least everyone that we come in contact with at Conn's and I am very disappointed.Desired Settlement: I have my first payment due on 08/24 and still have not recieve all of my product. I want the 6 chairs immediately and compensation for the inconvenience, and suffering we had to endure traveling back and forth to the store.

Business

Response:

Thank you for the opportunity to respond Mrs. [redacted] complaint. Our records show on 7/18/14, Mrs. [redacted] purchased a

Crown Mark Contempo dinette set which consisted of eight pieces; (six) chairs,

table top, and table leg with a 48-month Furnituregard Plan on all eight

pieces. Mrs. [redacted] also elected to

have her dinette set delivered bringing her purchase total to $1,770.70. We have received Mrs. [redacted]’s complaint and

confirmed there was a delay in completing her order. As of 8/17/14, all items have been received

and Conn’s has offered Mrs. [redacted] a refund of her delivery and an additional

$140.00. We ask that Mrs. [redacted] please

allow 7-10 business days for the credit to be applied to her account. We sincerely apologize to Mrs. [redacted] for

the delay and any inconvenience caused.

If we may be of further assistance, Mrs. [redacted] may contact

Customer Service at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I am not satisfied with the fact I went into the store on 08/17/2014 and requested to the Manager [redacted] to remove the 48 Month Furnituregard Plan. It looks like my request was ignored. Conn's promised a delivery of the items on 08/16/2014 before noon, the delivery did not happen until 8:48 pm, and 2 of the chairs were damaged. The waiving of the delivery charge and an additional $140.00 credit is appreciated however I would like to 48 month Furnituregard removed immediately.

Review: We bought a recliner and also purchased the protection plan. In less than a few months the chair broke. They sent someone to look at and had to order parts. After another month they came to install the part and broke a different part on the chair. The guy that came to fix it showed up in a taxi!! He said he had to order a new part and we haven't heard a word. Nobody has called and we have taken off work twice now and can't afford to take another day off!Desired Settlement: I want a refund! This chair was almost 1,000 dollars and we can't sit in it! I also want credit for the protection plan!

Business

Response:

Thank you for

the opportunity to respond [redacted]’s complaint. Our records show on [redacted] purchased

a [redacted] recliner with a 48-month FurnitureGard Plan and elected to

pick up the product on [redacted] from Conn’s located in [redacted]. On [redacted],

[redacted] contacted us stating the reclining mechanism broke off and the

right side of the recliner was leaning. A service appointment was scheduled for

[redacted]; upon inspection the serviceman found parts needed to be ordered due to

the reclining mechanism was bent and the handle is broken. Our records show we

shipped the parts to [redacted]’s home and he received the handle on [redacted]

however; the remaining parts were received on [redacted] due to a delay. Once all

parts were received, a service appointment was scheduled for [redacted]; upon

repairs the serviceman found the bar attached to the handle that reclines the

mechanism was broken. Although we are unable to determine when the handle

broke, the part was reordered. Our

records show [redacted] is scheduled to complete repairs on [redacted]. At this

time we are unable to honor [redacted]’s request to return the recliner for

a refund; service will need to continue.

If we may be of

further assistance, [redacted] may contact Customer Service at

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I do not want the repairman in my home. He showed up in a TAXI last time and I am uncomfortable allowing them into my home. A taxi? Really? Not a Conn's truck? I have been since [redacted] without a chair that I paid $1,000 for. It is not acceptable to sell a product AND a service plan and then take 3 months to fix a defective product. I will get a lawyer, call the news, whatever is necessary to get a refund. This is so unprofessional and I will not allow a "serviceman" into my home for safety reasons, especially when they arrive in a taxi. I want a refund.

Regards,[redacted]

Business

Response:

Thank

you for the opportunity to respond [redacted]’s additional comments. Conn’s would like to apologize to Mr.

Robedeaux for the experience he has had regarding his recliner. We attempted to contact [redacted] on

[redacted] and [redacted]; but was unsuccessful in those attempts. After further review Conn’s has agreed to

exchange [redacted]’s recliner, he will simply need to contact his nearest

Conn’s store to schedule the pickup and delivery of his new recliner.

If we

may be of further assistance, [redacted] may contact Customer Service at

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I did speak to [redacted] on [redacted], she told me they would honor my request for an exchange. I went to the Conn's store here in [redacted] and found a chair, but it was $[redacted], not $[redacted] which is what I paid for the other chair. The manager told me that we will just lose the $[redacted]. I was willing to purchase something else with the remaining $[redacted] and even pay if it went over, I was told no. So I am out $[redacted]???? The manager was extremely rude and my [redacted] and I left upset. Can you please just arrange to have the chair I picked delivered and credit our account for the $[redacted]? The chair we picked is the dark brown [redacted] recliner. We do not want to go back to the store due to the horrible way we were treated on [redacted].

Regards,

Business

Response:

Thank

you for the opportunity to respond [redacted]’s additional comments. Conn’s has agreed to honor [redacted]

request to exchange and credit the $[redacted] difference to their Conn’s account. Mr.

Robedeaux is aware and will call us back with the model number for the recliner

they reselected.

If we

may be of further assistance, [redacted] may contact Customer Service at

Sincerely,

Review: On 12/**/13 I purchased a fridge at Conns my first payment was due on 01/**/14 and I already have had a service repair man out I have called Conns to see what they would do for me thinking that they would just exchange it for a new one being that there fridge is less than a month old being that I am a new customer instead all I got was rude customer service all they could tell me that they would order the part and that I would have to wait til the part came in Mean while my family and I been with out a fridge going on two weeks they offered to reimburst me $150.00 dallors for my food lost I tired to explain to them that I wanted a better solution to my problem that $150.00 was not going to take care of the facted that I couldnt keep milk or other foods for my kids to eat .To me it all sounds like they dont care about givving true customer service .Another thing they told me if I returned it I would have a 15% restocking fee for them selling me a bad fridge .Something just doesnt sound right to me .I also asked if I found my own repair man to fix the problem so that iwouldnt have to wait if they would reimbust me and they said no that that would void my warranty .all I could say is I was not givving good customer service and I will think twice about ever buying anything from this peopleDesired Settlement: I would like for them to replace my fride or take it back and refund all my money without it effecting my credit .It is not my fault they sold me a bad fridge

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. Our records show on 12/**/13, [redacted] purchased

a Frigidaire side-by-side refrigerator which was delivered on 12/**/13. Our records show [redacted] contacted us on

1/**/14 and stated the refrigerator was freezing up and the food was bad. A service call was set-up for 1/**/14 and upon

inspection the technician found the damper control needed to be adjusted and

the Basewater filter needed to be replaced.

The filters were installed on 1/**/14, and his refrigerator was

successfully repaired.

Although

we are unable to honor [redacted]’* request, his refrigerator was repaired

within 10 days of contacting us for service.

No refund is due to [redacted] at this time.

If

we may be of further assistance, [redacted] may contact me directly at [redacted].

Sincerely,

Customer Relations Officer

Review: Back in [redacted] of this year, I went and got a stove and refrigerator from Conn's off of [redacted] in Waco. It took 3 weeks to deliver the refrigerator and took about 4 or 5 weeks to deliver the stove, they were brand new. When they delivered the stove they scratched it up. A guy from Conn's called two days afterwards and asked how everything went, I told him that when the delivery guys delivered the stove they scratched it up, he told me he would do something about it. He called the next day and wanted to know if I wanted a new stove or if I would take 10% off of the scratched up stove. I told him the 10% would be fine that I had already waited a month for the stove and I needed it. Well 3 months later and I looked at my statements they sent out and I still had not seen anything. I contacted them on the 4th month and wanted to know why I hadn't received my 10% off. I had to talk to 10 different people all the way from Texas to California because they told me I needed to contact customer service and it ended up being a parts place. They call me 4 to 5 times a day and I had to explain my story every time someone called. I spoke to a [redacted] and she said she would get it handled. Well come the 5th month, I didn't receive a statement this time, and I still have SEVERAL calls a day from them, ranging from 7:30 am to 8 pm. When they called one time, I spoke to someone about it AGAIN and they told me there was nothing they could do for me. They have been rude every time I talked to them, and they have now lied to me TWICE. I went to go fill out a form to return the stove and they are going to put it on my credit that it was repoed. So either way I go, my credit gets hurt because I'm not paying for it or if I do turn it in, it still hurts my credit. I feel like if I wouldn't of been lied to and would have been treated fairly this wouldn't of went against me and I wouldn't be complaining to you and being harassed by Conn's.Desired Settlement: All I have asked Conn's for is for the 10% off. Granted it's only 40 dollars off my account, but it's the principal in the matter and that they have now lied to me TWICE. At this point, I would like for them to just pick up the stove, give me my money back that I have paid towards the stove, and remove it from my account. I will continue to pay for the refrigerator but I feel like at this point they won't stand behind anything they say anyways. I will go purchase a stove elsewhere.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]'s complaint. Although we have been unsuccessful in our attempts to contact Mrs. [redacted], Conn's has agreed to honor her request and credit her account $43.30.

If I may be of further assistance, Mrs. [redacted] may contact me at ###-###-####.

Review: I am filing a complaint with conns. I have two accounts with them and they call me if I am late one day which is ok because I understand they have to call if you are past due to collect payment. however, the problem I have is they are calling my phone multiple times per day and leaving messages on my voicemail multiple times. This is against the FDCPA laws. They should only be leaving a message on my voicemail once per day. This is harrassment and I need it stopped immediately before I bring up a lawsuit.Desired Settlement: I would like the calls stopped immediately of more than once per day. Please only call once per day and that is it if I am past due. thank you.[redacted]

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding his accounts. Mr. [redacted] stated he receives phone calls multiple times per day when he is past due on his

accounts.

According to our records Mr. [redacted] signed a 32-month

retail installment contract on March 17, 2013 for account #[redacted] and a 30-month retail

installment contract on March 13, 2014 for account #[redacted]. Account

#[redacted] is due on the 17 of each month and account #[redacted] is due on the

26th of each month. Mr. [redacted] purchased two separate accounts from Conn's creating a call attempt for

each account when it/they become past due. To prevent

call attempts, we can offer Mr. [redacted] a good-will due date change on each

account to coincide with his pay cycle.

Please note, the accounts will have to be paid current in

order to request the due date change.

Business

Response:

Thank

you for the additional opportunity to respond to Mr. [redacted] concerns

regarding his accounts. Mr. [redacted] stated he receives phone calls multiple times per day when he is past due on his

accounts.

According

to our records Mr. [redacted] signed a 32-month retail installment contract on

March 17,

2013

for account #[redacted] and a 30-month retail installment contract on

March 13,

2014

for account #[redacted]. Account

#[redacted] is due on the 17th of each month and account #[redacted] is due on the

26th of each month. Mr. [redacted] purchased two separate accounts from

Conn's creating a call attempt for each account when it/they become past

due. To prevent call attempts, we can

offer Mr. [redacted] a good-will due date change on each account to coincide with

his pay cycle which

would possibly prevent calls so that he has ample time to make payments before

his account(s) become past due. If Mr. [redacted] would like to stop all calls

he can submit a cease and desist request in writing and fax it to

877-404-2431.

While

we disagree with Mr. [redacted]'s comments regarding violations, as Conn's is a

creditor, we hope that the offer of adjusting the due dates will be agreeable to

resolve his concerns regarding call attempts.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: In [redacted] I purchased from Conn's a mattress set, washer and dryer, and set up delivery for [redacted]. On [redacted] the day before delivery Conn's delivery service call me to inform me that the washer was not in stock and they would only be delivering the dryer. I then in the middle of moving had to stop go into the store and pick out another washer which of course cost more. There was to be a $79.99 rebate of the delivery fee. I mailed off all the paperwork only to find it takes 10 weeks for Conn's to process that paperwork. After getting notified in [redacted] that the check was mailed on [redacted] and to wait another 2 weeks for the mail. in [redacted] I spoke with Conn's rebate center to inform them I had not rec'd the check. I was then informed it would take another 10 weeks to reprocess that payment. as of today I am still waiting on that checkDesired Settlement: [redacted] the manufactor of the washer and dryer sent me a thank you card one week after I registered the purchases. If conn's has the personnel to call me 12 times a day starting the [redacted] ( payment due on the [redacted]) of each month when my payment is late. Please explain why they cannot process rebates any faster

Business

Response:

Review: Conn's is ridiculous. Their customer service is the worst I have ever experienced. The salesman was full of crap, he lied to me. He told me I could try out a bed and if I wasn't happen with it everything was totally exchangeable or refundable.I even asked about 8 times just to be clear. I ended up not liking some of the features of the bed, I financed a 4000 dollar bed & setup and now they're telling me it's not exchangeable. I've had the merchandise for about 4 days now. I have called corporate to inform them on the terrible lack of information their employee provided me and I was transferred 3 times when I asked for a supervisor, 1 of the girls even lied to me & told me she was a supervisor, gave me her fake employee number and then hung up on me. All they had to say to me was ..."they were sorry that their employee didn't tell me the right stuff but there is nothing they can do for me." I spent 3 hours on the phone trying to talk to a supervisor and when I finally talked to someone that claimed to be a supervisor, she then told me she was sorry that I was told the wrong information but it's policy and I'll just have to be stuck with this purchase. So now I'm stuck paying over 4,000 dollars worth of something I'm not at all happy with. ([redacted] bed) They are the absolute worst, they have no compassion or any care in the world for what has happened to me. Basically told me, I should have read the policy of Conn's better, mind you , they handed me the policy papers after everything was all signed, said & done. They're crooked and just want your sale. The sales people don't give a crap about you, they just want their commission! Do not shop at Conn's. They're named "Conn's" for a reason...I want to return the 1700 dollar adjustable base that I was told I could try out with no worries. [redacted] told me that if I did not like it then I could return it, no questions asked.Desired Settlement: I want to exchange my mattress and I want to return the adjustable base and get my refund of 1700 dollars. And I would like an apology for all the inconvenience this has caused me.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

complaint. Our records show on 10/11/14, [redacted] purchased a [redacted] Queen Mattress and [redacted] Queen adjustable base both with

a 10-year limited manufacturer’s warranty. [redacted] delivery was scheduled

and received in good order on 10/12/14.

We received [redacted]’s complaint and found she contacted our

helpdesk department on 10/15/14 stating she was not satisfied with her mattress

and wanted to return the unit. [redacted] was informed that Conn’s has a No

Return or Exchange Policy on mattresses however; she could return/exchange the

mattress after 30-days in her home as part of [redacted]’s [redacted] 120-Night

In-Home Trail. [redacted] was also informed that the adjustable base she

purchased was excluded from the in-home trial period and she would not be able

to return or exchange the base.

At this time we are unable to honor [redacted]’s request to

return her [redacted] adjustable base for a refund; this base is

excluded from the 120 Night In-home Trail Policy. We have included supporting

documents in our response. We sincerely apologize for any inconvenience [redacted] experienced.

If we may be of further assistance, [redacted] may contact us at

[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]Regards, Conn's DID NOT inform me that the adjustable base was NOT returnable. If they had informed me of that I can promise that I would not have went through with the trial. Also, the delivery was not a "good" one. Terrible experience, the crew leader was rude and she did not haul off the old mattress that we had. While I was on hold numerous times, the hold music voice clearly states that Conn's WILL haul away our old Mattress. The crew said they would think about it if we were "NICE" to them. Conn's has disappointed me and stressed me out to the fullest and they have no remorse. I guess they just do NOT care about their customers and are only trying to get money out of us. I will NEVER shop at Conn's again and I will be sure to tell even more people about my HORRIBLE experience with Conn's.

Review: I purchased a Sony Viao laptop on Nov. 30, 2013 for myself from the Conns On [redacted]. I was at first very pleased with the product, but in day 15 the computer crashed to a black screen and I was unable to do anything. I called conns and they said to bring it. I did and I wanted a refund, I was then informed that I only had 14 days to return a product, which at the time of purchase I was not informed of this. I was then told by the manager, who had contacted the corpate office, that I had 3 options. 1.put the computer in service 2. sign a voluntary reposestion 3. keep the computere and not pay for. I find #3 plain crazy. I chose to put in service. I got the computer back a week later. Got home, mind you I live 40 minutes away from the nearest Conns. After I redid all the nessesary steps on the computer, it did it again. The computer crashed and was worthless. At this time I had talked to the main office, service, and god knows who else. I was told again of my options. I put it in service again and 3 weeks later it was fixed..they had to replace the hard drive. no longer want this computer, they won't take it back. They still have it at the store, I have been promised store credit, which I have not gotten. I have talked to managers and other peaople and promised all kinds of things so as they put, they don't want me to have a bad taste in my mouth., I have purchased many products from them and never had a problem. I have spent 16,000 dollars over the past few years. I have never been late on a payment, and even paid acccounts off early. I currently have 2 active accounts that are still being paid as of now. They still won't fix this problem. Some of the people I have talked to have been very nice,even though they have lied. Most of them are very rude. I can not believe this how you treat your loyal customers. I WILL NOT BUY ANYTHING FROM CONNS AGAIN. I WILL MAKE IT MY MISSION TO LET ALL OF YOU KNOW WHAT KIND OF COMPANY CONNS REALLY IS!!!Desired Settlement: I would like for this company to refund my down payment or give the store credit I was promised by so many.

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on 11/30/13, Mrs. [redacted]

purchased a Sony Vaio Fit 15E Series laptop with 25-months Repair Service

Agreement Plan totaling $1209.88. Mrs.

[redacted] financed $1109.98 through Conn’s credit and $81.00 paid with her Visa

credit card. Our records indicate on

12/17/13, Mrs. [redacted] contacted us regarding her laptop; stating it was turning

off and freezing. Mrs. [redacted] spoke with a remote technician who was unable to

successful repair her laptop over the phone. Mrs. [redacted] was advised her laptop would

need to be sent to service. On 12/24/13,

the service technician assessed the laptop and determined the software needed

to be restored. Once restored the laptop

passed all test before it was sent back to the store for pick up. Mrs. [redacted] contacted us again on 1/06/14, stating

her laptop kept going into repair drive and wouldn’t go pass 40%. The

laptop was sent back to service where they found the hard drive had

failed. The hard drive was replaced and

returned to the store on 1/22/14 for Mrs. [redacted] to pick it up.

Mrs.

[redacted] has been contacted regarding her concerns and Conn’s has agreed to

exchange her laptop. Mrs. [redacted] stated

she will be in the store to reselect a different model. We sincerely apologize to Mrs. [redacted] for the

experience she has had regarding her laptop.

If

I may be of further assistance, Mrs. [redacted] may contact me directly at

1-800-280-1514 ext 3277.

Kind

regards,

Customer

Relations

Consumer

Response:

Complaint Detail

Since apparently my last complaint won't be submitted due to already havin filed againt Conns before,I will submit again...My last issue was resolved and I was very satifed with the results, however,I have a complete different issue as of now. My father and I purchased an LG stove from the Conns on Airline Hwy. in Baton Rouge,La right before Thanksgiving 2013. On Friday Feb. 21, 2014, I went to turn the oven on and it didn't work. I checked my settings to make sure when cleaning the stove I didn't change something by accident. The convection bake and roast buttons don't work as well as my double burner is also out. So not only can I not bake, but unless it's fried or hamburger helper I can't feed my family. I have contacted the service department on Friday when it went out. Was informed I would get a call within 24/72 hours. I called the monday 2/24/2014 and they told me they mean buisness hours lol. So make long story short, they said it would be maybe somtime this week before someone contacts to set up a service call since they don't have anyone in my area, I live 20 miles from Baton Rouge. I also contacted LG, Conns told me they may fix it faster, well it'll 3/5 days before someone contacts me. I filed with LG monday 2/24/2014 so we shall see. After reading all this complaints Conns has recieved (should have done this before buying ANYTHING from them) I WILL NEVER BUY ANYTHING AGAIN FROM CONNS......I have never experienced such lack of customer service as I have with Conns. Everyone that I have talked to from customer service to the service dept. they keep pointing fingers at eachother and I get the middle finger. I am not looking for a refund just FIX IT OR REPLACE....STAND BY WHAT YOUR STUPID RECORDING SAYS WHEN YOU CALL YOUR CUSTOMER SERVICE...I HOLD UP MY END OF THE CONTRACT NOW HOLD UP YOURS

Desired Settlement

I would like Conns to either repair my stove or replace it. I am not looking for a refund just FIX IT OR REPLACE....STAND BY WHAT YOUR STUPID RECORDING SAYS WHEN YOU CALL YOUR CUSTOMER SERVICE...I HOLD UP MY END OF THE CONTRACT NOW HOLD UP YOURS

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint regarding the

range that was purchased with us on 11/6/13, by [redacted]. Our records show on 2/21/14, Mr. [redacted]

contacted us regarding his range not working properly. Unfortunately, we were unable to locate an

authorized service provider in his area.

Mr. [redacted] was contacted on 3/7/14 and advised his range would be

exchange due to the delay. We show on

3/10/14, Mr. [redacted] picked up his new range and canceled his repair service

agreement.

If

we may be of further assistance, Mr. [redacted] may contact Customer Service at

1-877-358-1252.

Kind

regards,

Customer

Relations

Review: Since January 2015 I had made an agreement with Conns Inc to join my two bigger accounts. The person who set up the agreement did not input my email correctly. I was made aware of the situation about a month later. We corrected the issue and even gave them a secondary email, as they would state they had emailed me my contract and I had not yet received anything. The primary email I provided them with was ([redacted]) the associate forgot to place the (.) between my name. The second email, which is my personal email I provided them with, was ([redacted]). I have been patiently assisting in any way I can to get this resolved and merge my accounts. I received a call on April 2nd asking for my payment. I explained to the associate that I made arrangement with credit to get my accounts merged. My contract was lastly mailed on March 30th, 2015 as per that associate. She advised me to wait until Monday to see if I had received it, if not to call back. I have been playing the waiting game with the company and am yet to receive any mail or emails. I receive their promotional offers and have not changed me address in the past 15 years. This has become a hassle. I receive 5+ calls a day even after I have already spoken to someone. On April 10th 2015, the supervisor Amy that I must now make a payment in order to join my accounts told me. I just want my accounts to be merged as we had made an agreement to since January and they have not followed through with it. I also receive calls for my account, which is current. I opted out of text message reminders and somehow have been placed actively again. I have been a Conns customer and employee and I feel that their way of treating people is horrible. I am upset of the fact that I take the time to talk to them and give them multiple ways to contact me and send me the contract. They have not kept up with the agreement. My husband was also told they would send his contract via email and they never did.Desired Settlement: I would want Conns to finish what they have promised. I am not asking for any compensation for the waste of time they have made me go through. All I am asking is for them to merge my accounts as they said they would. I have even asked for them to fax them to store [redacted] as it is on my way home from work. I would like for collection team to be properly trained. After receiving multiple calls in one day I was informed by supervisor [redacted] that an associate did not make a note in all of my accounts for them to quit calling for a few days. I have always kept in touch and even followed up in regards to my contract. I did not always wait for them to call me. I am to the point where it has been 3 full months and I have not been able to receive a resolution from this company.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding his

account. [redacted] stated he wanted

to combine his two larger accounts, but has not received the new contract as of

yet.

Due to a

processing error, the new contract was not delivered to [redacted] email as

promised. We have corrected the error

and have forwarded the new contract to [redacted] email address. We have also submitted a goodwill due date

change to prevent any collection calls until the contract has been returned and

the accounts have been combined.

We value [redacted] as a customer and sincerely apologize for any inconvenience he has

experienced due to this matter. Thank you, [redacted]

Review: To Whom it may concern:On Wednesday May 14,2014 in the evening I called the customer service @ [redacted] to process a payment on account #[redacted] for 5/23/2014. The representative in error processed the payment that day. I discovered this error at dinner with my family when my debit card was declined! One of the most humiliating experiences in my life. I want these funds immediately placed back into my account. I look forward to Conns response to an extremely difficult situation. No customer wants to feel slammed when calling in to make payments. I no longer trust Conns and hope you remedy this situation to allow any type of future business relationship. My electric bill is due 5/21/2014 and I need this money back in my account to pay it. As of 5/28/2014 nothing from Conns.Desired Settlement: I would like all of my accounts closed to zero balance. I will no longer do business with Conns. The Customer Services department showed no empathy. No apology. My impression was this is status quo.

Business

Response:

Thank you for the

opportunity to respond to Mr. [redacted] concerns regarding account

#[redacted].

Mr. [redacted] stated he called on May 14, 2014 to schedule

a payment for May 23,

2014 on the account.

According to our records, Mr. [redacted] called on May 15, 2014 to process

a payment on account #[redacted]. We have listened to the recorded call and

found that Mr. [redacted] first told the agent he wanted to schedule the payment

for May 23, 2014;

however, when the agent confirmed the payment, she asked Mr. [redacted] if he

wanted to process the payment on that day and he said yes.

Due to the miss-communication, we will refund the $30.00

NSF fee; however, we cannot refund the $129.14 payment because it was returned

by Mr. [redacted]’ financial institution.

We value Mr. [redacted] as a customer and sincerely apologize for

any inconvenience he has experienced due to this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

Conns offered to extend my 12 months same as cash financing to 3/1/2015. I need another letter from Conns verifying this change has indeed been made. The last written correspondence from Conns still showed my 12 months same as cash financing ending 2/1/2015.

Also, there has been significant interest charges added to my account while Conns dragged their feet in updating my new payment date. As the customer, I shouldn't be held responsible for what Conns didn't get accomplished since June.

Please advise me of these (2) outstanding matters.

Regards,

Business

Response:

Thank you again for the

additional opportunity to respond to Mr. [redacted] concerns regarding account

#[redacted].

We are in the process of reversing the late payment

fee assessed on July

25, 2014 and reinstating the no-interest financing promotion. Please allow

7-10 business days for all updates to take place.

Review: I have endured numerous problems while doing business with Conns. My matter is not just a billing and sales issue but also concerns with contract falsification, customer service issues, sales issues, and service issues. The sales person first lied about the contract details and falsely gave information about the account that contradicted what was in the paperwork. After receiving the product it was broken after 2 weeks and took countless months to repair. It took numerous attempts to speak with the supervisor in order to get the product repaired. Conns is failing to uphold the deal I was promised initially by the sales person. When decisions were made on my account by Conns personnel I was never informed and they stated that they would email me regarding my account but never followed through with the request. Whenever I called to speak with a representative, they would withhold or tell me false information. I am outraged that Conns is able to do this type of business and CON people out of their money. I am hoping to find a solution through the Revdex.com.Desired Settlement: I would like Conns to honor the deal I agreed to when I initially purchased the item. They have been able to alter the terms of the agreement in their favor and gain a profit of about $1000. I was told I have 12 months to pay the item off before interest is added and I would like to have that opportunity. They have unjustly added interest to my account without explaining why or when it was added. Being able to purchase the item at the quote I was given would be the ultimate solution.

Business

Response:

Thank you for the opportunity to respond to Ms. [redacted] concerns regarding the no-interest promotional offer. According to our records, Ms. [redacted]

signed a 32-month installment loan contract with a 12-month no-interest cash

option on May

7, 2013 with an expiration date of May 7,

2014.

At the time of purchase Ms. [redacted] was provided

a copy of the invoice and no-interest cash option terms. Our records show Ms. [redacted]’s cash option

voided in December due to the late payment that was made. We show the February’s payment was late as

well. Due to the untimely payments paid

on this account, we are unable to reinstate the cash option. The current balance is $2,601.27 and

the early payoff is $2,201.80. The

next monthly payment of $129.49 is due on May

7, 2014.

We have attached a copy of the signed contract,

cash option agreement, invoices, and payment history to Ms. [redacted] to review

and retain for her records.

Kind regards,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I recently went into a Conns location where they informed me that my cash option should have not been taken away. I am being told conflicting information on this issue.

Regards,

Business

Response:

To better assist Ms. [redacted] we have reattached a copy of the signed

contract, cash option agreement, invoices, and payment history for her to review. If she finds an inaccuracy, she may contact our

Customer Service department at that time to discuss. Customer Service can be reached at [redacted]

Kind

regards,

Customer Relations

Review: I went to a store and started a contract which they offered me 0% interest for 6 months but Rep failed to put that on contract and when I went in to pay off the account was told I wasn't put on that option. I have contacted conns directly via store and Customer service phone number and no one has resolved the issue or even accepted responsibility of the mistake and take care of it. now I am writing about my complain. I have done more then my share to get this resolved and left messages with a manager at customer service by the name of [redacted] and also the store manager [redacted] I have closed the account in March and it was opened in Dec of **Desired Settlement: I am wanting the interest paid sent back to me since I have already closed the account and paid the account in full due to not wanting to pay more interes

Business

Response:

Thanks

for the opportunity to respond to [redacted] complaint. Our records show on 12/**/13, [redacted] purchased a television and two tablets with 25 month extended warranty on all

three items. We have reviewed and

researched [redacted] complaint found [redacted] credit and purchase

qualified for a 6 month Cash Option promotion (No interest for 6 month).

However, the contract [redacted] signed did not include the promotion.

We

have agreed to honor the promotion and refund [redacted] the interest accrued

on the account during the financed period. A check will be mailed to [redacted] in the amount of $158.47. We have included a copy of the loan ledger

for [redacted]’s records.

If we

may of further assistance, [redacted] may contact us at [redacted]

Kind

Regards,

Conn’s

Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I would also like to know when the check would be sent. Finally thanks for taking the initiave and accepting responsibility and making it right. Nothing was ever done at store or customer service number.