CONSEG

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was never contacted by anyone, the charge is not pending it did not fall off, it went through, I just emailed the representative. I would just like the items replaced.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

After researching  this in full we can see why the customer is so frustrated in the handling of canceled orders. She tried to place the order several times and declined each time due to her email being on fraud list.   she also made several attempts to resolve this through our Call...

Center and was not successful in resolving the problem.  The fraud dept. did call our customer on Sept ** and told her she could place an new order. They do not see where another attempt was made after that.   They did determine what happened and found that an apt address dating back to April 2009 is how this customer linked to fraud activity.   Previous address: [redacted]   This customer is able to place orders going forward without being declined.  We apologize to our customer for her experience.

I appreciate that. Please note my purchase was made via gift card. Thank you. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We apologize to our customer for what happened with her Saks account. In an error, our system charged the wrong account. The purchase should have gone to her Saks account, but instead went to her [redacted] This was not our customer's fault at all. IT was a systems issue with our register. We have...

since adjusted her statements to credit her for any fees that may have been charged. We are removing this purchase from her [redacted] and putting in on her Saks account, where it was intended to be charged . We are very sorry that this happened, and sincerely want to provide best wishes to our customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Hello, I tried placing an order with the $75 gift card, and once again, my order was canceled. Can you just please send me a gift card for $150 so I can physically walk into a store and buy something. When I try to log into my account, sometimes I can't because I feel like your online system has many technical difficulty.  Please just mail me a $150 gift card so I can physically purchase my merchandise. This is getting very frustrating and I can't keep having my online orders canceled.  Please send it to my California address:[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I have mailed the Sisley Product as of yesterday 08/**/2016.  Please process my return as soon as possible.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here... We understand the customer's concerns regardingthe gift card for the online promotion. We have extensively researched thismatter to offer resolve. The customer placed an online order which was returnedback to our distribution center and a full purchase price credit refund...

wasissued. A second order was placed for the same item directly from one of ourSaks stores. Normally we would not be able to apply an online promotion to astore order, however, our records indicate that we extended the accommodation tothe customer. We have requested that a gift card in the amount of $53.09 bemailed to the customer's address provided on the order. The customer can expectto receive the gift card within 7-10 business days

Tell us why here... We understand the customer still has concerns in regards to the return of merchandise from Off 5th Order [redacted]. We have extensively researched this matter. Our customer contacted us to advise that the Theory silk blouse purchased in a copper pink was received in the wrong color which was Navy. We advised the customer to return the merchandise back to us for inspection. Upon inspection by the distribution center, it was determined that the item returned was a Navy Theory Dress not the Blouse. In addition, after inspecting the vendor tag, there was a hole in the size tag where a previous tag had been. It was removed and replaced with the tag corresponding to the blouse. Had the customer returned the Theory blouse in the wrong color, we would be able to proceed in addressing the request for credit. At this time, however, we are not able to honor a credit refund. We consider the matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They didn't weight at all. The carrier even confirmed. And the two ordered were delivered together the same day. Unblock me.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We understand that our customer has concerns in regards to the cancellation of the Manolo Blahnik pumps purchased with Saks online. In understanding our customer’s issue, the size 37.5 black pumps were showing as being available online on the purchase date. However, the merchandise was depleted...

from our distribution center.  When this occurs and our Saks stores may still have inventory,  we broadcast the order to any Saks stores. Several stores received the order but unfortunately their inventory was depleted as well. Currently the website shows the shoes in black size 37.5 to be sold out. We have added the customer’s email address to the wait list should this item become available again. Saks is happy to extend an accommodation to honor the sale price should the customer repurchase the shoes. To redeem this offer, the customer would need to reach out to our corporate relations manager [redacted] with the new order number and a credit will be issued for the price difference.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, however I never received a phone call or email today or prior to today, from a Saks Fifth Ave. representative. If I do in fact receive the gift card for the promotional balance of 450$ that Saks fifth avenue has promised in the response to Revdex.com then I have no issue resolving the complaint.
Sincerely,
[redacted]

We understand our customer has remaining concerns regarding the credit refund for the lost merchandise however, Saks Fifth Avenue has returned the total purchase of $1,324.13 on April **, 2017 back to the [redacted] account. [redacted] has confirmed that the credit has been applied and we consider this matter resolved. If the customer has further concerns [redacted] has advised that he contact them directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Saks version of the story is completely false. They say I failed to place the order online, which is true, and then I called their customer service to place the order which went through. However, when I called customer service to place the order they said that my card was declined and the transaction did not go through. Since I got failure messages online 3 times when trying to place the order on their website and a failed attempt through their customer service I simply went to another department store. I never got a confirmation email that the order went through or any communication that my order had been placed. When I was looking at my credit card statement on the [redacted] is when I saw the charge on my card and contacted their customer service. At that time is when the customer service rep called [redacted] to reroute the package, but she never gave me an estimate of when the package would make it back to the facility and when I would get my return. I then contacted Saks Fifth's customer service again on Friday Nov [redacted] and was treated very rudely by a woman who said that she couldn't do anything and would ask her manager if she would contact my bank about the charge on my card and contact me with an update. I never heard back from her or her manager that they had contacted my bank. I then had to call Saks Fifth customer service yet again on Thursday Nov ** when a woman told me that the package still had not reached back to the original facility even though it had been a week and told me it would not be back until the following Wednesday. I had no knowledge that my order went through because all 4 ways that I tried to order from them gave me messages that said my order had not gone though. I did not receive a confirmation email or even a shipping confirmation of any kind. They just charged my card without my knowing and have been very rude and unhelpful to me in this return process. It is approaching 2 weeks since I first contacted them about my incident and I still do not have my refund for a mistake that they made. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We understand that our customer has concerns in regards to the reshipment of the Christian Louboutin shoes that were returned to our facility. In understanding that returns are important to our customers, we make every effort to accept and refund for returned merchandise. However in accordance with...

our return policy, we are unable to accept merchandise that is not in saleable condition. Upon inspection the shoes were deemed to have been worn. There were toe prints in the shoes, the soles and heel taps of the shoes were worn very heavily and the leather insoles wrinkled from wear and tear. We would be happy to work with the customer in offering a repair or replacement of the heel taps and the customer can reach out to our corporate relations manager [redacted] to coordinate the return. Unfortunately we are unable to honor the customer’s request for a credit refund.

This is our final response to our customer.   We understand our customer has remaining concerns in regards to the $25.00 gift card that was used towards the purchase of online order [redacted]. Our findings were that the original purchase price of $167.88 was paid for with a $25.00 gift card and the remaining $142.88 placed on the customer’s Saks credit card. When the credit refund was issued it was for a total of $158.38 which was $9.50 less. The $158.38 was returned as follows, $15.50 to a gift card mailed to the customer and the remaining $142.88 to the Saks card. Our return policy does credit the original method of payment and if more than one method is used, it is appropriated accordingly. The $9.50 was deducted for the return shipping however, we extended an accommodation to waive that fee and those funds were returned to the Saks card on June [redacted]. Our findings are that the customer has now been fully credited and no further credits to be issued. We consider this matter resolved.

We understand our customer's concerns with regards to the recent cancellation of their online order. All online orders are subject to verification with our security department. This policy is in place for the security of all customers. In understanding that the cancellation of an order is...

disappointing to a customer, our security team makes every effort in utilizing their verification tools to make sure the order confirms and ships. However, if they are unable to obtain pertinent information the order cancels. After carefully reviewing the customer's order, we do see that they are welcome to replace the order for same or comparable items. As for the gifts with purchase, those items are available during promotional events but are of limited supply. Once sold out, we no longer have them to send. The customer is welcome to place an order online for a beauty item and can locate one that offers a gift with purchase event attached. If the customer is unable to locate an event at this time that would offer the gift(s), they can reach out to our corporate relations manager [redacted] and we will try and locate similar gifts from our Saks stores in which to send. The customer would need only place a new order and provide the order number to proceed.