Continental Finance Company

Our records indicate that your online payment of $40.00 posted on June 19, 2014. Although your payment due date was June 17, 2014, no late fee was assessed since your payment was received within the 2 day grace period. Therefore, no action is required on your account.

Accounts that are not activated and used for purchases are not reported to the credit reporting agencies.  However, the inquiry made at the time of your application will remain on your credit file.

Ms. [redacted],Due to external issue with the email server, any emails sent to [redacted] prior to September 15, 2015 were not received.  Please resubmit your documentation to this email account or via fax to 3[redacted]

Ms. [redacted],
Your card was declined because you failed to activate the card per the instructions on the sticker that was on the front of your MasterCard.  Until the card is activated, it cannot be used for purchases.  Please contact the Activation department at...

800-935-3808.  Additionally, we find that your first monthly billing statement reflected a credit limit of $500.00, the billing of your $125.00 Annual Fee and the available credit of $375.00.  Although this statement only reflected an account balance of $125.00 with a $35.00 payment due, we find that on September 29, 2015 you made a payment of $500.00 to the account.  We further show that on October 28, 2015, you successfully accessed your account using the online system.  If you experience any further issues with the website, please contact Customer Service at 866-449-4514, this phone number is also listed on the back of your card.Sincerely,
[redacted]
Vice President
Customer Relations

The attached was mailed in response to the concern by Mr. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

As stated in previous response, you have also submitted this complaint via the CFPB. Since the CFPB is a regulatory agency, we must respond to your concern via their agency.[redacted]
[redacted]
[redacted]Customer Relations

Ms. [redacted],Our records indicate that the $61.05 payment that posted to your account was made via the Internet payment option.  This payment was processed after you had logged into your account using your secure login and password and had set up payments to be made to your Verve...

card.  Therefore, any payment made via the Internet payment option must be considered as a valid payment since this payment method is Customer initiated and CFC had no participation in that payment.  We find that this payment was returned as unauthorized.  Furthermore, to address the $200.00 payment that was posted as a$35.00, we find that on September 16, 2015, this payment was corrected to the amount of $200.00.  As a courtesy, we have provided your account with a prorated Annual Fee refund of $72.91.Sincerely,Vice PresidentCustomer Relations

The attached was mailed in response to this complaint.

The account was opened on 1/29/15.  Our records show that on 2/23/15 you requested closure of the account.  Since the account was closed within 60 days of the billing of the Annual Fee, you were to be provided a refund of the $125 Annual Fee.  However, on 2/24/15, you contacted...

our Customer Service Department and requested the account be reopened.  Due to this request, there was no refund of the Annual Fee since this fee was billed in accordance with the Terms & Conditions of the card.  You then used the card for purchases.  On March 31, 2015, you requested closure of the account.  Since this request was not within 60 days of the billing of the Annual Fee, and since the account was activated and used for purchases, no refund of the Annual Fee was provided. Furthermore, we find no reference to an offer for a lower Annual Fee since we do not currently have a product with a lower Annual Fee.  After review of your account, we will provide you with a courtesy prorated Annual Fee refund of $104.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
to whom it may concern:  my answer to the company's response to my initial complaint is my account was closed on dec 13, 2013.   it was not closed in jan,2014.  i have been charged more fees than I was supposed to be.  i still want my statement in writing to show what I actually paid and what the company keeps alleging that I did not pay.  i want the 55.00 also refunded back to me from my credit card dispute that started in aug/sept 2013.  i want all of my money refunded to me that is due to me.  if I am not able to receive my statements from aug till dec in writing, then I at least want access to see all of my transactions on computer.  these amounts that continental finance are saying that I owe are false.  i want my statements to prove what I am saying is true.  r--- b---y called my home on the day that I closed my account.  i have the phone records to prove it.  i was calling because I wanted answers from my dispute in aug/sept. I kept getting the run-around from continental finance related to them refunding my disputed money.   I want the rest of my money that continental finance owes me.  each time that I have called continental finance  they have consistently given me lower and lower amounts that my credit refund should be.  if continental finance has nothing to hide, then they will  not have a problem showing me all of my requested transactions/records.    this is dated 2/14/14.  thank you.

[redacted],We have reviewed our database and found a total of 7 applications for credit that were submitted using your personal information. We have included printouts of all 7 online applications for your review. We find that the first 3 applications for credit were declined. However,...

your fourth application for credit was submitted on 11/12/2007 and was approved. This account was never activated for use and was closed within 30 days of the open date. Your fifth application for credit was received on May 19, 2008 and was approved. This account was activated and used for purchases. We have included the monthly billing statements for your review. Due to severe delinquency, this account was written off as a bad debt on August 31, 2008 and was sold to [redacted], a third party debt buyer, on September 24, 2008. Two additional applications for credit were received after this account was charged off and were declined. We further find that the addresses listed on the applications and your approved accounts are listed as previous addresses in a report obtained from PeopleSmart.com. Therefore, we find no evidence to substantiate your allegation that this account was opened without your knowledge. If you still believe that you have ben the victim of identity theft, please provide a completed police report reflecting this account and also name any suspects you believe to have been responsible for these actions. In addition, you must be willing to prosecute any and all suspects and this must be documented in the report as well. You may provide this report to: Continental Finance Company, Po Box 8099, Newark, DE 19714-8099.Sincerely,[redacted]
[redacted]
[redacted]

this is not true. I have one account with this company it is and has been in good standing. They were saying they wanted to lower my interest rate, etc but everytime I told them to stop calling, they didnt. I DO NOT have an account...

that is in collections with these people. Please look into this further!

Although rare, this error can occur if the rep does not confirm what account is in the Speedpay system prior to inputting your bank account for the payment.  This error occurred because the representative had loaded the account from the call prior to yours into the Western Union Speedpay method but did not process a payment on that account and then failed to update the system with your account information.   We immediately adjusted your account accordingly upon notification of the error and have apologized for this error.  Although we regret that you are not satisfied with this prompt resolution, we find that CFC made an immediate resolution to resolve your concern and find that our actions to resolve this issue were within a reasonable timeframe.On July 27, 2016, you made a payment in full and your account will cycle on August 25, 2016 reflecting a zero balance on a closed account.  Your account will purge from our database upon the end of the month following 60 days after the last account activity occurred, which will be August 25, 2016 when your billing statement is generated.  Therefore, the earliest date that your account will be purged from our database will be October 31, 2016.

Revdex.com:
line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
During the months Continental Finance indicated not receiving payments copies of payments were faxed and mailed to the company, which took over 60 days for the company to respond to the "viewing" of the documents, contacting phone representatives to be provided with a word, notice or update of receiving those documents the phone representatives indicated not being aware of the documents sent or payments being made at all to the account, even though the payments were made through Western Union, Bill Pay, and money order transactions which provide tracking numbers. Continental Finance representatives indicated no payments were made through Western Union (attached documents demonstrate otherwise), Continental Finance indicated months where no payments were received (however, the report to the credit bureaus indicate otherwise, per month Continental Finance indicate no payment was received), the negative impact the matter has had on my credit report was that each time I have been charged a late fee (while payments are received) Continental Finance indicates being over the limit. I even requested to pay for insurance on the account twice, sending an additional $100, as well as paperwork for the insurance, and was informed the request was not received and the insurance is still inactive. More than once the payments were made the date due or prior to the due date, however, the processing and applying of the payments were afterwards resulting in late fees, including the payment for $175 (which is 4 individual payments of $40 and $15.00 remaining) however, as a result of being charged late fees only a portion of the $175 was applied and as I have explained before the overcharges to a balance that is not late will bring the account up to balance.
 
The response provided by the company is insufficient and inaccurate, recent payments have not been sent because the company has already overcharged and I have overpaid, several requests for an investigation was not honored including to determine why representatives would indicate not seeing payments that were made through Western Union, when tracking numbers and confirmations were provided. A request was made to change the due date that wasn't honored. January and February payments were not sent because it has taken Continental Finance over 60 days to respond, as I indicated to the company I have no intentions of sending another payment, on time, if the payments that have already been sent are not accounted for and appropriately applied on the account.
 
I will be scanning and providing the documents to review, as well as verify that payments were received (during the time Continental Finance indicated not receiving payments) and the documents will show that each time the payment was received overcharges were accessed to the account.

Ms. [redacted],Per the Terms & Conditions of this account, which you read and agreed to at the time of application, the Late Fee was never $10.00.  The Late Fee is, and has been, $25.00 for the first instance, $35.00 for each subsequent instance.  Per your request, the account has been...

closed.  Closure of the account does not surpress fees and finance charges from billing to the account.  Your account balance, as of the date of this response, is $528.84.  We find that your account is currently past due.  Your total required payment due is $165.00 with a payment due date of April 9, 2015.  Please remit this total required payment due to prevent any further assessment of Late Fees and the negative reporting of this account.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached proof of my unemployment, my eligibility for unemployment, my bi-weekly unemployment certification and bi-weekly payment detail from Illinois Department of Employment Security. For Continental to say that these documents are not sufficient is insane. I entered into a contract with Continental, paid (still paying) monthly and submitted required documentation in a timely manner as per contract. However they do not want to honor their end of the contract. This behavior is unprofessional and borderlines consumer fraud. This matter can be resolved with a minimum payment of $125.00 to my account immediately to bring payments current and $35 monthly payments beginning 01/18/15.Regards,

Your credit balance of $35.00 began after receipt of the payments of $35.00 and $497.51 on 12/27/15.  However, you then made the following purchases : 12/30/15 FEDEXOFFICE 00012393 EATONTOWN NJ $48.15, 12/30/15 CORNER BAGELRY (BELMAR BELMAR NJ $4.74, 12/31/15 SQ *JSAS HEALTHCARE, I NEPTUNE NJ $150.00.  these purchases totaled $202.89.  Therefore, as indicated on the statement sent to you on 1/2/16, your balance was 167.89 after the posting of the payments, and the posting of the additional charges.  You were advised during your call on 1/25/16 that if a refund of the $35.00 payment was provided then your balance would increase by $35.00.  You stated that you no longer wanted to have the payment refunded.  Therefore, no action is required.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

[redacted]
Our records indicate that you were notified in October of the conversion of Matrix Discover card to a Matrix MasterCard.  A MasterCard was mailed to on November 19, 2013 to the address on file.  When your November 26, 2013 monthly billing statement generated from your...

Discover card, you had a payment due of $35.00 with a payment due date of December 21, 2013.  On November 27, 2013 your Matrix Discover card was closed and your Matrix MasterCard became valid.  Our records further show that on January 6, 2014, you contacted our Customer Service Department and stated that your address had changed.  An address change was completed on your account records and the account was processed through the Lost/Stolen Department to issue a new account number because your original card had been mailed to your former address since you had failed to notify CFC of an address change prior to the conversion of your account.  On this date, you were advised that your account was past due since no payment was received prior to your December 21, 2013 payment due date and that a card will not be mailed until the account has been brought to a current status.  You were advised that your total required payment due was $95.00 with a payment due date of January 20, 2014.  This amount is derived from your previous payment due of $35.00, your current payment due of $35.00 and a $25.00 Late Fee.  You stated that you were unable to make payments online since you did not have your MasterCard account number to register.  Our representative acknowledged that you did not have your card since you had not provided CFC with a valid address prior to the conversion.  As a courtesy, a phone payment was taken with a fee waiver of the Western union processing fee  You processed a payment of only $35.00 on this date. An additional payment of $40.00 was made on January 21, 2014; however, since the total amount of your payment did not satisfy the total required payment due of $95.00, you were considered to be past due and assessed a $35.00 Late Fee.  Although your account was not considered to be current, your replacement MasterCard was mailed as a courtesy on this date.  When your January 26, 2014 monthly billing statement generated, you had a payment due date of February 20, 2014, with a total required payment due was $90.00, which is derived from the current payment due of $35.00, the Late Fee of $35.00 and the residual past due amount of $20.00.  As a courtesy, you were provided a refund of the $35.00 Late Fee on January 27, 2014.  On January 27, 2014, you activated your MasterCard account and on February 16, 2014, we received a payment of $90.00.    Your account is now considered to be current and you may begin using your card for purchases. 
In summary, we find that your account was handled in accordance with the Terms & Conditions of this account.  We further find that you have received a courtesy refund of a Late Fee.  Therefore, we find that this situation has been resolved and no further action is required.
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