Continental Finance Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted],Our records indicate your account was opened on May 30, 2014.  As indicated in the Terms & Conditions that you agreed to at the time of the application, you would be assessed a $125.00 Annual Fee for the first year and then $96.00 for each subsequent year. ...

Therefore, on June 1, 2015, you were billed for the $96.00 Annual Fee.  In addition, per the Terms & Conditions of this account, you would be assesed a $5.00 Monthly Maintenance Fee beginning the 13th month of the account.  Since you had also opted into the Credit Protection on the account, you were billed a $0.99 premium for this billing cycle.  Your account balance was $101.99.  We show that on June 11, 2015 the account was closed per your request.  On June 18, 2015, we received a payment in full of $101.99.  However, since your account was closed within 60 days of the billing of the Annual Fee, in accordance with the Terms & Conditons of this account you have been provided a refund of this fee.  As a courtesy, we have also reversed the Monthly Maintenance Fee and the Credit Protection Premium.  Therefore, you will receive a refund check in the amount of $101.99 within 14 days.We trust that our response to this matter will be met with your satisfaction.Sincerely,[redacted]
[redacted]
[redacted]

Mr.
[redacted],Our
records indicate that you applied for the Surge MasterCard via the Internet.
During the application process, you were required to read and electronically
accept the Terms & Conditions of this card. The Terms & Conditions
clearly stated that there would be a $125.00...

Annual Fee and that the initial
Credit Line would be $500.00. By the submission of the application for a credit
decision on June 27, 2015, you acknowledged that you accepted these Terms &
Conditions. In addition, you submitted 2 more applications on July 26, 2015 and
July 27, 2015, respectively, and had accepted the same Terms & Conditions
upon submission of both of those applications. We find that the initial
application had the requirement of submission of documentation to validate your
identity. The additional applications were declined due to previous submission
of an application within 90 days. On July 27, 2015, we received your
documentation, corrected your Date of Birth from 6/19/1978, as input on the application,
to 6/19/1986 per the Date of Birth on your Driver’s License. The application
was submitted for a credit decision and you were approved for the account. The
card was opened on July 31, 2015, at which time your MasterCard and cardholder
agreement were mailed. The Cardholder Agreement also discloses the fee
structure of the account, the initial credit line and the ability to apply for
a credit limit increase after 12 months. When you contact our Activation Department
on August 6, 2015, you were disclosed, via a recorded message, the fee
structure of the account and the initial credit line. You selected the prompt indicating
you accepted these terms and were transferred to a representative who again
went over the fee structure and credit line. Upon your verbal acceptance, the
card was activated. Therefore, we find that you were properly disclosed the fee
structure and the initial credit line of the account prior to the activation
and use of the card and therefore we cannot honor your request for a full or partial
refund of the Annual Fee. Per your request, the account was closed on November
9, 2015. Please advised that closure of the account does not relieve of your financial
obligation on this debt nor will it suppress that assessment of fees.Please
contact our Customer Service Department at [redacted] with any further account
questions.Sincerely[redacted]

[redacted] has also filed his concern with the CFPB, which is a regulatory agency, and our response will be sent via their office.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I would like to know then why Green Dot Inc, which sent me an unsolicited card, pointed to you as the firm that provided them with my social security information.
Regards,
[redacted]

Our records show that on 12/29/14 you requested closure of this account and we received a payment in full on 12/30/14.  Your account is now closed and you have no further financial obligation to us.  Therefore, we find that this situation has been handled and no further action is required.

Our records indicate that Mr. [redacted] orignally applied for the Verve MasterCard on April 10, 2014.  The response to the credit request was an approval for a secured MasterCard with the requirement of a $50 Security Deposit.  The response that Mr. [redacted] had received indicated that the...

approval was valid for 30 days from the date of the response.  Mr. [redacted] did not submit his $50 security deposit until May 4, 2015, 13 months after the original result date.  Due to the lapse in time since his original response, it is required that a new bureau be pulled as a soft hit to his credit file, to ensure that he still qualified for the $50 Secured card.  Upon review of Mr. [redacted]'s credit file in May 2015, it was found that, due to a significant change to his credit score since April 2014, he now qualified for a $500 Secured card.  A $50 refund was sent to Mr. [redacted] with a letter advising of this change.  We find that our actions taken regarding this application for credit is in accordance with the regulations surrounding the "Ability to Repay Act" no error was made in the change to his application results.

The attached was mailed in response to the concern by Ms. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I am not satisfied because the other two requests were not addressed.  The class action modification and the card cancellation process question.  Thank you for the response in regards the SCRA issue

Ms. [redacted],
Our records indicate that your account was opened on...

2/24/15.  You contacted our Activation Department on 3/3/15 and during the activation of your card, you processed your fist required minimum payment due of $35 over the phone using a debit card.  As indicated on the attached monthly billing statements, you used the card for purchases during the March 2015 billing cycle.  The next payment due date was April 24, 2015 with a total required payment due of $35.00.  When no payment was received during this billing cycle, you were assessed a $27.00 Late Fee.  The next payment due date was May 24, 2015 with a total required payment due of $97.00.  Additionally, upon the account falling delinquent, your account was placed into collections and collection efforts were made via the contact phone numbers you had provided to CFC.  During the 2015 billing cycle, none of the calls made were ever answered.  On 5/2/15, a call was answered; however, once the representative stated who they were and the account they were calling on, you disconnected the call.  When no payment was received prior to the billing date of 4/27/15, the account was assessed a $38.00 Late Fee.  The next payment due date was June 24, 2015, with a $170.00 required payment.  On June 11, 2015, during an outbound collection call, you made a payment over the phone for $25.00 suing the Western Union Speedpay option with a post date of 6/15/15.  At no time during this call did you inform our representative of any issues relating to the access of the online account website.  Additionally, we have no record of any inbound call regarding concerns over the inability to access the website.  On June 13, 2015 you accessed your account online and processed an additional $25.00 payment via ACH.  Since the total of these payments failed to satisfy the total required payment due of $170.00, the account was considered to be past due and was assessed a $38.00 late Fee.  The next payment due date was July 24, 2015, with a total required payment due of $193.00.  On June 24, 2015, you contacted our Customer Service Department and requested closure of the account.  During this call, the account was closed and you stated that you were unable to make any payment until next month.  You were advised that fees and finance charges will continue to be assessed until the account has been paid in full.  On July 23, 2015 an outbound collection call was answered and a third party was provided the callback information.  No response was ever made to this call and no further collection calls were answered.  Since no further payments were received on this account, the account continued to cycle as delinquent and was written off as a bad debt September 30, 2015.  The debt was then sold to UDH, on outside debt buyer, on October 30, 2015.  We find no error in the charge off and sale of this debt since you failed to maintain a positive payment history.  Contrary to your allegation that CFC made no attempt to contact you, we find that numerous collection calls were made to your contact numbers, your monthly billing statements were mailed to your home address as well as collection letters. Additionally, your account would not be eligible for any restitution since only accounts that were opened prior to 2013 and had been assessed a paper statement fee were eligible for restitution.  Therefore, your account has been handled in accordance with the terms & conditions of this account.  Please contact UDH at 800-860-1582 to make payment arrangements. Sincerely,

[redacted]
Vice President
Customer Relations

The billing the late fee was after you had been provided the 3 day grace period after the payment due date.  The cardholder agreement of this account clearly documents the fee structure of the account and payment default penalties.  Billing a late fee after the payment due date grace period is the industry standard and we find that no error has been made in the billing of this fee.  Additonally, delinquency of less than 30 days is not reported to your credit file and has had no negative impact.  Only delinquency 30 + days is reported.  therefore, your allegation that the assessment of a late fee and collections on the account after 3 days has had a negative impact is unsubstantiated.  Our original response to this matter remains unchanged.

The attached was mailed in response to the concern by Ms. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did reapply the month I sent in the deposit. The first time I did apply was 13 months before hand. Most credit apps expire after 30 days which they said themselves. So why would the tell me I had a $50 deposit when I applied again? I did finally receive my deposit back 30+ days later after getting a run around.

We have received your letter, via the Revdex.com, in which you haveexpressed concern over the revocation of charging privileges on your Continental   Finance Verve MasterCard after the return of a $483.35 payment. You state that you made a payment of $260.00 and that these...

funds were confirmed to have cleared. Yet the account remained revoked. You have requested that the charging privileges be reinstated. We welcome the opportunity to respond.Our records indicate that your Verve MasterCard was opened on August 18, 2015. On August 18, 2015 and your fist payment of $35.00 was posted to your account on September 14,2 015. You had used your account for purchases during the September 2015 billing cycle totaling $168.46 and your ending balance was $288.46 with a total required payment due of $35.00 by October 18, 2015. During the October billing cycle, you used the account for purchases totaling $222.70. On October 6, 2015, you made a payment of $483.35 via the internet payment option. This payment was returned by your financial institution with a return reason of “no account/unable to locate account”. Since no valid payment was received during this billing cycle, the account was past due and the next total required payment due was $70.00 by November 18, 2015. Additionally, due to the fact that this account had been open for less than 90 days and had a large returned payment, the account was reviewed and the charging privileges were revoked on October 12, 2015.   On October 20, 2015 you contacted the Customer Service Department and while the agent was explaining the reason for the revocation and the requirement for you to replace the returned payment in full using guaranteed funds, you disconnected the call.When you contacted the Customer Service Department on October 22, 2015, you statedthat the $483.35 payment had cleared your financial institution and that you had proof of this ape-men clearing. Our representative offered to complete a conference call with your financial institution to confirm the payment had cleared so that we could resolve this issue, but you requested the fax number instead, stated you would send proof and then disconnected the call.   No documentation has been received to date. On October 28, 2015, you contacted the Customer Service Department and processed a $260.00 ACH payment via the Western union Speedpay option. On November 4, 2015, you requested that we complete a conference call with your financial institution to confirm the paymenthas cleared and to have the funds released. A conference call was made and it was confirmed that the $260.00 payment had cleared; however, you were advised that the account would not be reinstated until the full amount of the retuned payment of $483.35 had been replaced. You expressed displeasure with this requirement and disconnected the call.After review of your account, we find no error in the revocation of the charging privileges and the refusal to reinstate the account until the full returned payment was replaced. However, as a one-time courtesy, we have reinstated your charging privileges. Please note that any further retuned payments will result in the revocation of charging privileges with the requirement that the returned payment be replaced using only guaranteed funds prior to reinstatement. Your December 21, 2015 billing statement had a total required payment due of $97.00 by January 18, 2016. We have received a $35.00 payment on January 5, 2016. As a courtesy, we have considered this payment as satisfaction of your total required payment due. We trust that our response to this matter will be met with your satisfaction.

This complaint was also submitted to the CFPB, a regulatory agency, and our response to his concern will be sent via that agency.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed...

appear below.
I never received notification of this. Your employee told me that it was placed on the back of statement. The last statement I received from ur company was in march 2016.  I would like for your company to reach out to me and contact me in regards to this. Also I don't make transactions where things would be continued on the next page I make one transaction a month so please advise where you are getting this incorrect information from. I should not be dinged credit wise for a charge your company charged on my card and within 4 days you are reporting to the credit agency. I'm sorry I don't agree with your bs antics and I would like for someone to call me or email me about this matter asap. Thats bs to drop someone's credit score almost 50 points for something they didn't do themselves. Instead of helping your clients you are trying to f their life up and I don't agree. Please contact me asap or give me a number to contact you.  
Regards,
[redacted]

Surge Credit Card is not a true credit card, it is being funded through Continental Finance. If you are 1 day late there is a $27.00 late fee on top of fees. You cannot use this card at the gas pump, you must go inside to use. This is not a true credit card, you are getting a loan undercover. There is alot of information that they leave out on their page. On the date the your payment is due, they will start calling and harrassing you starting at 8:00am and will not stop. Please note not get this credit card, because you will live to regret it!

We regret that we cannot honor this request.  Once the debt is sold, CFC cannot enter into payment arrangements or can recall the debt.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I was instructed to provide additional information and details regarding my disputes. May someone provide me with assistance of attaching the additional documents and correspondence that demonstrate my disputes and the time frame of the disputes? 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I never applied for any credit from this company or any of it partners. After reviewing the documents submitted to your office I am applauded that Continental Finance Company will feel I had notice of their unauthorized inquiry. I am again requesting the company to remove this inquiry and stop violating my consumer rights. I check my gmail inbox and send no letter from this company.   
Regards,