Continental Finance Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Aside from the incessant phone calls, their customer services reps are the rudest I have ever come across.
I have had a Verve Mastercard for over a year. I received a letter that was even written in a rude, condescending manner. It stated that my charging privileges had been revoked because I had failed to comply with the terms of my masterCard Cardholder Agreement. I was told that I still had to pay the balance that the account was still subject to fees and that I was to destroy my card(s).
So what had happened? The payment that I made last month was returned by my bank. It doesn't matter why it was returned even if it was a bank error, CFC does not care.
Then the phone calls started about 10 times a day to both my home number and my work number.
I was able to login to my account and could see that they had reversed the payment and also added on the yearly fee, so now I was over the credit limit. I could not even make a payment, that option was now gone.
I received a second letter telling me that they had not received my payment and that It had to be made via Western Union or some such service.
When I called the Customer Care Specialists (Ha!), I asked why they don't remind their customers that their yearly service charge was coming up? "It's in the Cardholder agreement that you acknowledged", was the reply. What a crappy response. I said Amazon sends a reminder that your Prime membership is coming up for renewal why can't Continental Finance do the same? Apparently they are too busy harassing their customers by phone for other reasons.
I have read many, many complaints about this company and it is true, they are awful. Another thing that might help people make their payments on time, allow us to set up payments in advance online! If my payment is due on the 15th of the month, let me crete my payment with a date in the future, say a month in advance at least. Other companies can do this, why can't Continental Finance?

Our records show that on 12/29/14 you requested closure of this account and we received a payment in full on 12/30/14.  Your account is now closed and you have no further financial obligation to us.  Therefore, we find that this situation has been handled and no further action is required.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I would like to know then why Green Dot Inc, which sent me an unsolicited card, pointed to you as the firm that provided them with my social security information.
Regards,
[redacted]

The attached response was mailed in response to the concern by Mr,. [redacted]

Our records indicate that Mr. [redacted] orignally applied for the Verve MasterCard on April 10, 2014.  The response to the credit request was an approval for a secured MasterCard with the requirement of a $50 Security Deposit.  The response that Mr. [redacted] had received indicated that the...

approval was valid for 30 days from the date of the response.  Mr. [redacted] did not submit his $50 security deposit until May 4, 2015, 13 months after the original result date.  Due to the lapse in time since his original response, it is required that a new bureau be pulled as a soft hit to his credit file, to ensure that he still qualified for the $50 Secured card.  Upon review of Mr. [redacted]'s credit file in May 2015, it was found that, due to a significant change to his credit score since April 2014, he now qualified for a $500 Secured card.  A $50 refund was sent to Mr. [redacted] with a letter advising of this change.  We find that our actions taken regarding this application for credit is in accordance with the regulations surrounding the "Ability to Repay Act" no error was made in the change to his application results.

Mr.
[redacted],Our
records indicate that you applied for the Surge MasterCard via the Internet.
During the application process, you were required to read and electronically
accept the Terms & Conditions of this card. The Terms & Conditions
clearly stated that there would be a $125.00...

Annual Fee and that the initial
Credit Line would be $500.00. By the submission of the application for a credit
decision on June 27, 2015, you acknowledged that you accepted these Terms &
Conditions. In addition, you submitted 2 more applications on July 26, 2015 and
July 27, 2015, respectively, and had accepted the same Terms & Conditions
upon submission of both of those applications. We find that the initial
application had the requirement of submission of documentation to validate your
identity. The additional applications were declined due to previous submission
of an application within 90 days. On July 27, 2015, we received your
documentation, corrected your Date of Birth from 6/19/1978, as input on the application,
to 6/19/1986 per the Date of Birth on your Driver’s License. The application
was submitted for a credit decision and you were approved for the account. The
card was opened on July 31, 2015, at which time your MasterCard and cardholder
agreement were mailed. The Cardholder Agreement also discloses the fee
structure of the account, the initial credit line and the ability to apply for
a credit limit increase after 12 months. When you contact our Activation Department
on August 6, 2015, you were disclosed, via a recorded message, the fee
structure of the account and the initial credit line. You selected the prompt indicating
you accepted these terms and were transferred to a representative who again
went over the fee structure and credit line. Upon your verbal acceptance, the
card was activated. Therefore, we find that you were properly disclosed the fee
structure and the initial credit line of the account prior to the activation
and use of the card and therefore we cannot honor your request for a full or partial
refund of the Annual Fee. Per your request, the account was closed on November
9, 2015. Please advised that closure of the account does not relieve of your financial
obligation on this debt nor will it suppress that assessment of fees.Please
contact our Customer Service Department at [redacted] with any further account
questions.Sincerely[redacted]

The billing the late fee was after you had been provided the 3 day grace period after the payment due date.  The cardholder agreement of this account clearly documents the fee structure of the account and payment default penalties.  Billing a late fee after the payment due date grace period is the industry standard and we find that no error has been made in the billing of this fee.  Additonally, delinquency of less than 30 days is not reported to your credit file and has had no negative impact.  Only delinquency 30 + days is reported.  therefore, your allegation that the assessment of a late fee and collections on the account after 3 days has had a negative impact is unsubstantiated.  Our original response to this matter remains unchanged.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I am not satisfied because the other two requests were not addressed.  The class action modification and the card cancellation process question.  Thank you for the response in regards the SCRA issue

We have received your letter, via the Revdex.com, in which you haveexpressed concern over the revocation of charging privileges on your Continental   Finance Verve MasterCard after the return of a $483.35 payment. You state that you made a payment of $260.00 and that these...

funds were confirmed to have cleared. Yet the account remained revoked. You have requested that the charging privileges be reinstated. We welcome the opportunity to respond.Our records indicate that your Verve MasterCard was opened on August 18, 2015. On August 18, 2015 and your fist payment of $35.00 was posted to your account on September 14,2 015. You had used your account for purchases during the September 2015 billing cycle totaling $168.46 and your ending balance was $288.46 with a total required payment due of $35.00 by October 18, 2015. During the October billing cycle, you used the account for purchases totaling $222.70. On October 6, 2015, you made a payment of $483.35 via the internet payment option. This payment was returned by your financial institution with a return reason of “no account/unable to locate account”. Since no valid payment was received during this billing cycle, the account was past due and the next total required payment due was $70.00 by November 18, 2015. Additionally, due to the fact that this account had been open for less than 90 days and had a large returned payment, the account was reviewed and the charging privileges were revoked on October 12, 2015.   On October 20, 2015 you contacted the Customer Service Department and while the agent was explaining the reason for the revocation and the requirement for you to replace the returned payment in full using guaranteed funds, you disconnected the call.When you contacted the Customer Service Department on October 22, 2015, you statedthat the $483.35 payment had cleared your financial institution and that you had proof of this ape-men clearing. Our representative offered to complete a conference call with your financial institution to confirm the payment had cleared so that we could resolve this issue, but you requested the fax number instead, stated you would send proof and then disconnected the call.   No documentation has been received to date. On October 28, 2015, you contacted the Customer Service Department and processed a $260.00 ACH payment via the Western union Speedpay option. On November 4, 2015, you requested that we complete a conference call with your financial institution to confirm the paymenthas cleared and to have the funds released. A conference call was made and it was confirmed that the $260.00 payment had cleared; however, you were advised that the account would not be reinstated until the full amount of the retuned payment of $483.35 had been replaced. You expressed displeasure with this requirement and disconnected the call.After review of your account, we find no error in the revocation of the charging privileges and the refusal to reinstate the account until the full returned payment was replaced. However, as a one-time courtesy, we have reinstated your charging privileges. Please note that any further retuned payments will result in the revocation of charging privileges with the requirement that the returned payment be replaced using only guaranteed funds prior to reinstatement. Your December 21, 2015 billing statement had a total required payment due of $97.00 by January 18, 2016. We have received a $35.00 payment on January 5, 2016. As a courtesy, we have considered this payment as satisfaction of your total required payment due. We trust that our response to this matter will be met with your satisfaction.

The attached was mailed in response to the concern by Ms. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did reapply the month I sent in the deposit. The first time I did apply was 13 months before hand. Most credit apps expire after 30 days which they said themselves. So why would the tell me I had a $50 deposit when I applied again? I did finally receive my deposit back 30+ days later after getting a run around.

Ms. [redacted],
Our records indicate that your account was opened on...

2/24/15.  You contacted our Activation Department on 3/3/15 and during the activation of your card, you processed your fist required minimum payment due of $35 over the phone using a debit card.  As indicated on the attached monthly billing statements, you used the card for purchases during the March 2015 billing cycle.  The next payment due date was April 24, 2015 with a total required payment due of $35.00.  When no payment was received during this billing cycle, you were assessed a $27.00 Late Fee.  The next payment due date was May 24, 2015 with a total required payment due of $97.00.  Additionally, upon the account falling delinquent, your account was placed into collections and collection efforts were made via the contact phone numbers you had provided to CFC.  During the 2015 billing cycle, none of the calls made were ever answered.  On 5/2/15, a call was answered; however, once the representative stated who they were and the account they were calling on, you disconnected the call.  When no payment was received prior to the billing date of 4/27/15, the account was assessed a $38.00 Late Fee.  The next payment due date was June 24, 2015, with a $170.00 required payment.  On June 11, 2015, during an outbound collection call, you made a payment over the phone for $25.00 suing the Western Union Speedpay option with a post date of 6/15/15.  At no time during this call did you inform our representative of any issues relating to the access of the online account website.  Additionally, we have no record of any inbound call regarding concerns over the inability to access the website.  On June 13, 2015 you accessed your account online and processed an additional $25.00 payment via ACH.  Since the total of these payments failed to satisfy the total required payment due of $170.00, the account was considered to be past due and was assessed a $38.00 late Fee.  The next payment due date was July 24, 2015, with a total required payment due of $193.00.  On June 24, 2015, you contacted our Customer Service Department and requested closure of the account.  During this call, the account was closed and you stated that you were unable to make any payment until next month.  You were advised that fees and finance charges will continue to be assessed until the account has been paid in full.  On July 23, 2015 an outbound collection call was answered and a third party was provided the callback information.  No response was ever made to this call and no further collection calls were answered.  Since no further payments were received on this account, the account continued to cycle as delinquent and was written off as a bad debt September 30, 2015.  The debt was then sold to UDH, on outside debt buyer, on October 30, 2015.  We find no error in the charge off and sale of this debt since you failed to maintain a positive payment history.  Contrary to your allegation that CFC made no attempt to contact you, we find that numerous collection calls were made to your contact numbers, your monthly billing statements were mailed to your home address as well as collection letters. Additionally, your account would not be eligible for any restitution since only accounts that were opened prior to 2013 and had been assessed a paper statement fee were eligible for restitution.  Therefore, your account has been handled in accordance with the terms & conditions of this account.  Please contact UDH at 800-860-1582 to make payment arrangements. Sincerely,

[redacted]
Vice President
Customer Relations

The attached was mailed in response to the concern by Ms. [redacted]

This complaint was also submitted to the CFPB, a regulatory agency, and our response to his concern will be sent via that agency.

Ms. [redacted],Due to external issue with the email server, any emails sent to [redacted] prior to September 15, 2015 were not received.  Please resubmit your documentation to this email account or via fax to 3[redacted]

Accounts that are not activated and used for purchases are not reported to the credit reporting agencies.  However, the inquiry made at the time of your application will remain on your credit file.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I never applied for any credit from this company or any of it partners. After reviewing the documents submitted to your office I am applauded that Continental Finance Company will feel I had notice of their unauthorized inquiry. I am again requesting the company to remove this inquiry and stop violating my consumer rights. I check my gmail inbox and send no letter from this company.   
Regards,

We regret that we cannot honor this request.  Once the debt is sold, CFC cannot enter into payment arrangements or can recall the debt.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I was instructed to provide additional information and details regarding my disputes. May someone provide me with assistance of attaching the additional documents and correspondence that demonstrate my disputes and the time frame of the disputes? 
Regards,