Continental Finance Company

[redacted]
Our records indicate that you were notified in October of the conversion of Matrix Discover card to a Matrix MasterCard.  A MasterCard was mailed to on November 19, 2013 to the address on file.  When your November 26, 2013 monthly billing statement generated from your...

Discover card, you had a payment due of $35.00 with a payment due date of December 21, 2013.  On November 27, 2013 your Matrix Discover card was closed and your Matrix MasterCard became valid.  Our records further show that on January 6, 2014, you contacted our Customer Service Department and stated that your address had changed.  An address change was completed on your account records and the account was processed through the Lost/Stolen Department to issue a new account number because your original card had been mailed to your former address since you had failed to notify CFC of an address change prior to the conversion of your account.  On this date, you were advised that your account was past due since no payment was received prior to your December 21, 2013 payment due date and that a card will not be mailed until the account has been brought to a current status.  You were advised that your total required payment due was $95.00 with a payment due date of January 20, 2014.  This amount is derived from your previous payment due of $35.00, your current payment due of $35.00 and a $25.00 Late Fee.  You stated that you were unable to make payments online since you did not have your MasterCard account number to register.  Our representative acknowledged that you did not have your card since you had not provided CFC with a valid address prior to the conversion.  As a courtesy, a phone payment was taken with a fee waiver of the Western union processing fee  You processed a payment of only $35.00 on this date. An additional payment of $40.00 was made on January 21, 2014; however, since the total amount of your payment did not satisfy the total required payment due of $95.00, you were considered to be past due and assessed a $35.00 Late Fee.  Although your account was not considered to be current, your replacement MasterCard was mailed as a courtesy on this date.  When your January 26, 2014 monthly billing statement generated, you had a payment due date of February 20, 2014, with a total required payment due was $90.00, which is derived from the current payment due of $35.00, the Late Fee of $35.00 and the residual past due amount of $20.00.  As a courtesy, you were provided a refund of the $35.00 Late Fee on January 27, 2014.  On January 27, 2014, you activated your MasterCard account and on February 16, 2014, we received a payment of $90.00.    Your account is now considered to be current and you may begin using your card for purchases. 
In summary, we find that your account was handled in accordance with the Terms & Conditions of this account.  We further find that you have received a courtesy refund of a Late Fee.  Therefore, we find that this situation has been resolved and no further action is required.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

After an investigation by our Fraud Department, we find that you have provided sufficient evidence to substantiate your allegation of Identity theft.  As a result, this tradeline has been removed from your credit file with the three credit reporting agencies.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached proof of my unemployment, my eligibility for unemployment, my bi-weekly unemployment certification and bi-weekly payment detail from Illinois Department of Employment Security. For Continental to say that these documents are not sufficient is insane. I entered into a contract with Continental, paid (still paying) monthly and submitted required documentation in a timely manner as per contract. However they do not want to honor their end of the contract. This behavior is unprofessional and borderlines consumer fraud. This matter can be resolved with a minimum payment of $125.00 to my account immediately to bring payments current and $35 monthly payments beginning 01/18/15.Regards,

Mr. [redacted],You are unable to access your account records via the website due to your account was written off as a bad debt on March 31, 2014.  This debt was then sold to UDH, an outside debt buyer, on April 29, 2014.  Upon sale of the debt, CFC had no further relationship with you and...

cannot honor your request for a reduction of the balance owed.  Please contact UDH at [redacted] for payment arrangements.Sincerely,[redacted]

[redacted]
As indicated on the attached billing statements, you had a balance of $311.05 on your Matrix Discover card in December 2013. When your account was converted to a Matrix MasterCard account, this balance was transferred to your converted account. As stated in the "Notice of...

Conversion" mailed to you in November 2013, you would need to register your Matrix MasterCard online upon receipt in order to submit payments via this avenue. Upon conversion, all statements were mailed to your address on file, with no additional cost for a "paper statement fee". This statement provided the payment address for the mailing of payments since you had not registered your card online. No payments were received for the December 29, 2013 payment due date, as well as, the January 29, 2014 due date. As a result, your total required payment due was $165.00 with a payment due date of March 1, 2014. On February 24, 2014 a $95.00 payment was received but did not satisfy the total required payment due, resulting in the further assessment of late penalties. Your next payment due date was March 29, 2014. Our records indicate that no additional payments were received during the April 2014, May 2014, June 2014 and July 2014 billing cycles. As a result of the severe delinquency on your account, the account was written off as a bad debt on July 31 ,2014. On July 29, 2014, we had received a letter from you stating you did not receive your MasterCard. Due to the severe delinquency, no card could be mailed. An offer to settle the outstanding debt was mailed to you. The terms of this offer would require that you make 2 equal payments of $158 due August 12, 2014 and August 26, 2014, respectively, or a lump sum payment of $316 by August 12, 2014. Since we have not received any payment on this offer to settle your balance, the account will now be sold to a third party debt buyer.
Per your request, we are providing printouts of your monthly billing statement activity on the Matrix MasterCard account.
We trust that our response to this matter will be met with your satisfaction.
Sincerely,
[redacted]

We apologize, the original response was regarding your Verve card, not your Surge card.  Our response was based on the status of that account which is charged off/sold.  You had also submitted a CFPB case regarding the Surge card and attached is the response that we sent for that account.

According to our records, the tradeline associated with the account ending in 8430 was deleted from your credit file. To confirm that your account has been removed, we obtained glance reports from Transunion and Experian. As demonstrated on the enclosed glance reports, there is no record of the tradeline on your credit file. If you do have any additional concerns regarding your credit report, please send in your information, along with supporting documentation to P.O. Box 3220 Buffalo, New York 14240 or by fax to [redacted]

Ms. [redacted],We have reviewed your concern.  In order to further assist you with this issue, we will need to obtain a copy of the front and back of the cashed money order.  This will allow our Accounting Department to further research whether CFC had received the payment and, if so,...

where it had been applied.  Please fax this document to: [redacted]2.  Or send via USPS to:  Continental Finance Company, [redacted].  If we find that CFC did receive and cash the payment, we will post the payment to your account with the original date of receipt and remove anylate penalties that may have been assessed as a result of the error.  If you fail to provide a copy of this document, CFC will be unable to assist you.  The negative status will remain on the account and you will be responsible for all fees and penalties.  If you have any questions, please call one of our Customer Care Specialists at 1[redacted] Monday through Friday 8:00am to 9:00pm EST, Saturday 9:00am to 1:00pm EST.Sincerely,[redacted]Vice PresidentCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Went to the bank and am waiting for their research answer. Said it would take a couple of days. Thanks.

You had submitted this same concern to the FDIC in 2009 and 2011. As indicated on the enclosed responses by the FDIC to each of those cases, CFC adequately responded to this concern and the cases were closed by the FDIC.
Your account was sold to [redacted] on 11/6/08 and CFC...

has made no attempt to collect this debt since the sale date.
We find that we have responded to your concerns and will close this matter.
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We are in receipt of your request to have your Continental Finance MasterCard be reviewed because of the Account Maintenance Fee.
 
In your cardholder agreement under section 11 it states: We will charge a monthly account maintenance fee of $18.00 for your...

participation in your account. This fee will be charged each month beginning with your second billing statement. If your account is closed by you or us, we will continue to charge the account maintenance fee until you pay your outstanding balance in full.  we have attached a copy of your cardholder agreement for your reference.
Your account was closed, per your request, on January 2, 2014.  your account balance, as of the date of this response, is $731.49.  Please remit your payment using one of the following payment methods:  Internet Payment Option, Western Union Speedpay option via phone with a representative, or by mail to:  Continental Finance Company, Po Box 30311, Tampa, FL 33630-3311.  Please include your full 16 digit MasterCard account number on your payment to ensure prompt posting.
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As indicated on the attached printout, your refund of $101.99 was processed on 7/21/15 directly back to the account used for the original payment.  With respect for your request to remove this tradeline from your credit file, we regret that we cannot honor your request.  We have a legal obligation to accurately report your account to the three credit reporting agrencies and we find that no error has been made in the reporting of this account.

This concern was also submitted and responded to in case [redacted].  attached is the response from that matter.  Our response to this matter remains unchanged as we provided sufficient evidence to indicate that Mr. [redacted]'s allegations were unjustified.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed...

appear below.

I did recieve two letters from them, saying that it was charged-off, yet they cashed my $500 check after that, but denied that they did until I showed proof. They also charged me ANOTHER $293 which I paid over the phone (see R&R letter). My entire credit limit was only $500,and I had made several payments until my dad died&i got behind on things. Caught up as quickly as I could, within the next 2 months. The letters I got from them said they would be refunding $293 and blamed the collections Dept for the discrepancy,and to please mark my Revdex.com complaint as satisfied. I had not recieved $293 (approx)refund, this I marked'offer rejected'. If they refund the additional $293 and remove the charge off, I will be happy. I feel if they wish to keep the charge off strike on my credit, then they need to refund the $293,the $500 I paid that was supposedly after already charged off that they shouldn't then have cashed. I don't appreciate the fact that they continually lied about receiving the money they recieved from me,etc. I feel they were dishonest&my concern is how often are they doing this when no one reports it or stands up to them? Maybe this complaint will improve things within the company, I don't know. But I will be happy to resolve if they carry their end. Thanks

The payment hold is in accordance with the Terms & Conditions you accepted during the application process and all accounts are handled in accordance with these terms.

Per the attached April 2015 statement, Mr. [redacted] received credits for the 2 disputed transactions.  Therefore, this situation was resolved for the consumer in April.

We are unclear as to what the consumer has a concern about.  Please request a more detailed concern so that we may properly research and respond.

The attached was mailed in response to the concern by Ms. [redacted]