Continental Finance Company

After an investigation by our Fraud Department, we find that you have provided sufficient evidence to substantiate your allegation of Identity theft.  As a result, this tradeline has been removed from your credit file with the three credit reporting agencies.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

Ms. [redacted],We have contacted the owner of the debt and provided them with a copy of your concern.  At our request, they have closed your case with their agency and you have no further financial obligation on this debt.  Attached is the closure letter from USDH that was mailed to you by...

their agency. Sincerely,Vice PresidentCustomer Relations

Ms. [redacted]
You have a Surge card ending in 5802 and this account is currently 30 days past due.  Your phone numbers were removed on 9/29/16, per your request, when collection efforts were being made, not an offer for a lower interest rate.  therefore, our response to this matter remains unchanged

We apologize, the original response was regarding your Verve card, not your Surge card.  Our response was based on the status of that account which is charged off/sold.  You had also submitted a CFPB case regarding the Surge card and attached is the response that we sent for that account.

[redacted]
As indicated on the attached billing statements, you had a balance of $311.05 on your Matrix Discover card in December 2013. When your account was converted to a Matrix MasterCard account, this balance was transferred to your converted account. As stated in the "Notice of...

Conversion" mailed to you in November 2013, you would need to register your Matrix MasterCard online upon receipt in order to submit payments via this avenue. Upon conversion, all statements were mailed to your address on file, with no additional cost for a "paper statement fee". This statement provided the payment address for the mailing of payments since you had not registered your card online. No payments were received for the December 29, 2013 payment due date, as well as, the January 29, 2014 due date. As a result, your total required payment due was $165.00 with a payment due date of March 1, 2014. On February 24, 2014 a $95.00 payment was received but did not satisfy the total required payment due, resulting in the further assessment of late penalties. Your next payment due date was March 29, 2014. Our records indicate that no additional payments were received during the April 2014, May 2014, June 2014 and July 2014 billing cycles. As a result of the severe delinquency on your account, the account was written off as a bad debt on July 31 ,2014. On July 29, 2014, we had received a letter from you stating you did not receive your MasterCard. Due to the severe delinquency, no card could be mailed. An offer to settle the outstanding debt was mailed to you. The terms of this offer would require that you make 2 equal payments of $158 due August 12, 2014 and August 26, 2014, respectively, or a lump sum payment of $316 by August 12, 2014. Since we have not received any payment on this offer to settle your balance, the account will now be sold to a third party debt buyer.
Per your request, we are providing printouts of your monthly billing statement activity on the Matrix MasterCard account.
We trust that our response to this matter will be met with your satisfaction.
Sincerely,
[redacted]

Mr. [redacted],You are unable to access your account records via the website due to your account was written off as a bad debt on March 31, 2014.  This debt was then sold to UDH, an outside debt buyer, on April 29, 2014.  Upon sale of the debt, CFC had no further relationship with you and...

cannot honor your request for a reduction of the balance owed.  Please contact UDH at [redacted] for payment arrangements.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

According to our records, the tradeline associated with the account ending in 8430 was deleted from your credit file. To confirm that your account has been removed, we obtained glance reports from Transunion and Experian. As demonstrated on the enclosed glance reports, there is no record of the tradeline on your credit file. If you do have any additional concerns regarding your credit report, please send in your information, along with supporting documentation to P.O. Box 3220 Buffalo, New York 14240 or by fax to [redacted]

You had submitted this same concern to the FDIC in 2009 and 2011. As indicated on the enclosed responses by the FDIC to each of those cases, CFC adequately responded to this concern and the cases were closed by the FDIC.
Your account was sold to [redacted] on 11/6/08 and CFC...

has made no attempt to collect this debt since the sale date.
We find that we have responded to your concerns and will close this matter.
[redacted]

Ms. [redacted],We have reviewed your concern.  In order to further assist you with this issue, we will need to obtain a copy of the front and back of the cashed money order.  This will allow our Accounting Department to further research whether CFC had received the payment and, if so,...

where it had been applied.  Please fax this document to: [redacted]2.  Or send via USPS to:  Continental Finance Company, [redacted].  If we find that CFC did receive and cash the payment, we will post the payment to your account with the original date of receipt and remove anylate penalties that may have been assessed as a result of the error.  If you fail to provide a copy of this document, CFC will be unable to assist you.  The negative status will remain on the account and you will be responsible for all fees and penalties.  If you have any questions, please call one of our Customer Care Specialists at 1[redacted] Monday through Friday 8:00am to 9:00pm EST, Saturday 9:00am to 1:00pm EST.Sincerely,[redacted]Vice PresidentCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Went to the bank and am waiting for their research answer. Said it would take a couple of days. Thanks.

Mr. [redacted],Our records indicate that on June 9, 2015, you accepted an offer to settle your outstanding balance on your Verve card for just $365.72.  The terms of this offer required that you make two equal payments of $182.86 on July 5, 2015 and August 5, 2015, respectively.  The account...

remained in our system and was pulled into collection campaigns due to the account delinquency.  Calls occurred between 8AM and 9PM local time and at no time did we make contact with you and attempt to call again on the same day.  Therefore, the collection efforts were accordance with the FDCPA and no violations have been made.  On June 24, 2015, you contacted our Customer Service Department regarding the collection efforts.  Your phone number was removed from the account records and no furhter collection efforts have been made via this avenue.  To date, we have not received your first settlement payment.  To prevent the nullification of the offer, please make your full settlement offer payment of $365.72 by the final payment due date of August 5, 2015.  Once you have satisfied the terms of the settlement offer, we will reverse all of the remaining fees on your account and you will have no remaining financial obligation to us.  Additionally, your account will be reported as “legally settled for less than the balance owed”. However, if you fail to satisfy this settlement arrangement, you will continue to be financially responsible for the full account balance.  Please make the check payable to Continental Finance Company, include your full 16 digit account number on the payment, and mail to Continental Finance Company, LLC, P.O. Box 8099 Newark, DE 19714-8099.Sincerely,[redacted]Customer Relations  This is an attempt to collect a debt and any information obtained will be used for that purpose.

[redacted]
We are in receipt of your request to have your Continental Finance MasterCard be reviewed because of the Account Maintenance Fee.
 
In your cardholder agreement under section 11 it states: We will charge a monthly account maintenance fee of $18.00 for your...

participation in your account. This fee will be charged each month beginning with your second billing statement. If your account is closed by you or us, we will continue to charge the account maintenance fee until you pay your outstanding balance in full.  we have attached a copy of your cardholder agreement for your reference.
Your account was closed, per your request, on January 2, 2014.  your account balance, as of the date of this response, is $731.49.  Please remit your payment using one of the following payment methods:  Internet Payment Option, Western Union Speedpay option via phone with a representative, or by mail to:  Continental Finance Company, Po Box 30311, Tampa, FL 33630-3311.  Please include your full 16 digit MasterCard account number on your payment to ensure prompt posting.
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As indicated on the attached printout, your refund of $101.99 was processed on 7/21/15 directly back to the account used for the original payment.  With respect for your request to remove this tradeline from your credit file, we regret that we cannot honor your request.  We have a legal obligation to accurately report your account to the three credit reporting agrencies and we find that no error has been made in the reporting of this account.

Per the attached April 2015 statement, Mr. [redacted] received credits for the 2 disputed transactions.  Therefore, this situation was resolved for the consumer in April.

The attached was mailed in response to the concern by Ms. [redacted]

The attached was mailed in response to this concern.

[redacted]
The Terms & Conditions of your account clearly state that a refund of the Annual Fee is only granted when the account is closed within 60 days of the assessment of the fee.  However, as a courtesy, we have provided your account with a refund of the prorated amount of...

$43.75.  Your account balance, as of the date of this response, is $43.25.  Please be advised that, in accordance with the Terms & Conditions of this account, fees and finance charges will continue to bill until the balance has been paid in full.  Please remit your payment via the Internet Payment option, via the Western Union Speedpay option with one of our representatives, or via mail to:  Continental Finance Company, Po Box 105125, Atlanta, GA 30348-2125.  Please include your full 16 digit account number on your payment.
We trust that our response to this matter will be met with your satisfaction.
[redacted]
This is an attempt to collect a debt and any information obtained will be used for that purpose.

To address the concern over the conversion of this account from a Discover to a MasterCard, we are including a copy of the conversion letter that was mailed to you on October 21, 2013 advising of the conversion.  It allowed you the opportunity to have the account closed upon conversion, which you did not request and you have used the MasterCard for purchases since the conversion date.    With respect to your concern over the original terms of the Discover card, as indicated on the conversion letter, no changes were made to the terms upon conversion.  Credit limit increases must be requested and, due to regulations, a credit report must be obtained to determine your credit worthiness.  At the time of our previous response, you were not eligible for an increase due to the account was over the credit limit by $100 and was 51 days delinquent.  As of the date of this response, your account is over the credit limit by $157.68 and is 70 days delinquent.  In order to apply for a credit line increase you need to bring the account current and wait a 90 day period before you can apply for an increase.