Continental Finance Company

Review: I am month and a half behind on credit card payment I have 3 cards and ive written all 3 telling them I have financial problems I clicked health problems because I take meds for emotional stability and they are affecting me adversely.with their harassing phone calls.all 3..this one.continental finance I have a matrix discover card.ive informed them best I can do is make a payment arounf Christmas time..I believe ny state law..where I live dictates that a company cannot contact a person about a debt more than twice a month by phone once a month by letter..this company harasses me every day and because im on meds..first of all.im quite sure they are violating collection laws in ny state and they are affecting me emotionall.id like you to contact them and explain to them because ive already written to them and they just wont stop..please advise them of the laws for collections and that I will consider suing them for harassment especially considering my health condition..I stated in letter ill make an effort to send them money end of year but that reply wasn't good enough for them..thank you so much for your help in this matter! sincerely Thomas trullDesired Settlement: plese tll them to contact me by letter only im aware of my bill..they can send their monthy bill to me..if they are truly allowed to call twice a month as ive heard for new York residents I prefer to discuss matter only by letter as ive already done..so I will not answer their two phone calls allowed..but I vowed to make effort to send a payment years end and naturally they are allowed to send a monthly bill..just stop harassing me every day

Business

Response:

[redacted]

We have received your letter, via the Revdex.com, in which you have acknowledged your financial obligation on your Continental Finance Matrix credit card account. We have reviewed your account and are pleased to announce that your account is eligible for a special settlement program. This program will allow you to pay just a portion of your current balance of $383.00, as of the date of this letter, and result in you having no remaining financial obligation to us.

Here is all you have to do. Simply call us at [redacted] and tell us that you want to accept the settlement offer, and then make your payment(s) according to the schedule below.

Payment Amount Payment Due Date

$95.00 12/16/2013

$95.00 12/30/2013

$95.00 01/13/2014

Or

lump sum

$285.00 12/16/2013

Once you have satisfied the terms of the settlement offer, we will reverse all of the remaining fees on your account and you will have no remaining financial obligation to us. However, if you fail to satisfy this settlement arrangement, you will continue to be financially responsible for the full account balance noted above. In order to accept this offer, you must call [redacted] today. Tell the customer service representative that you want to accept the settlement offer that was mailed to you.

Please make the check payable to Continental Finance Company, include your full 16 digit new MasterCard account number on the payment, and mail to Continental Finance Company, LLC, P.O. Box 8099 Newark, DE 19714-8099.

This is an attempt to collect a debt and any information obtained will be used for that purpose.

Review: I have tried to contact this company and request for proper documentation of this account. I have requesed proof of the date this account was opened and the first date this account went delinquent. I have said nurmerous of time this account does not belong to me. I hav made a copy of the certified letter I sent to this company hopefully this issue will be resolved. I x out the first five of ss# but the company sees the whole number.

CONTINENTAL FINANCE/ 1 ST BANK DE

PO BOX 8099

NEWARK, DE 19714

Date: 9/23/13

To whom it may concern:

My name is [redacted] I am writing for proper documentation stating the actual date this account was purchased and the actual first date this account became delinquent. Below I have provided you with my name, SS#, and D.O.B please be advised that this is strictly confidently information that I have provided you with and is to be used solely for this purpose as stated in this letter. You have thirty days from the receipt of this letter to provide me with the proper documentation that I am requesting.

Sincerely,

[redacted]Desired Settlement: repair my credit by removing this from my credit report if proper documentation can not be presented.

Business

Response:

Our records indicate that on July 27, 2006, we received an application, via the Internet, containing your personal information. The application was declined pending receipt of validation of your identity. We received another application containing the same information on January 16, 2007. This application was approved twice in error. Since our cardholders are only permitted to carry one CFC MasterCard account, one account was closed. We received additional applications containing your personal information on May 20, 2008, May 25, 2008 and June 2, 2008, respectively. Each of these applications were declined due to your previous approval for a MasterCard account. We have included printouts of all 5 applications for your reference.

Our records further show that your account was activated on January 22, 2007 and was used for purchases. Due to severe delinquency, the account was written off as a bad debt on April 30, 2007 and the debt of $495.12 was sold to Credit Solutions, an outside debt buyer, on May 24, 2007. Please contact them at [redacted] with any account questions or to make payment arrangements. In the event they have sold the debt, they will provide you with the debt buyer’s contact information.

We trust that our response to this matter will be met with your satisfaction.

Consumer

Response:

Review: I was a day late for a payment on my Credit Card with Continental Finance, in which I made a $100 dollar payment. I had called in right after the payment was made to fix an issue with a charge on the account. When I fixed that issue I was told the late fee was going to be waived, which was a $25 fee. This fee was not waived as of today, August 27th 2013. I called in to find out why the late fee was not waived, why my available credit was -$32, and why I had a $60 payment for the next month when my minimum payment is only $35.They waived the late fee and explained about way the credit was not available, which I completely understand. In the terms of why my minimum payment was $60 was explained that because of the late fee, it added it on to my minimum payment for the month. But with the late fee being waived, they refused to bring the minimum payment back down to the $35 minimum fee. Essentially I am still paying the $25 late fee that I should not have to pay in my minimum payment. I spent over an hour arguing with 3 different representatives about the issue, in which they blatantly refused to fix. If the late fee is waived, I should not have to pay more in my next payment. That fee should also be taken out of the minimum payment, I also made a payment of $100 and that should also cover that $25 in the minimum payment if that is the case. But they refused to fix it at all.Desired Settlement: I would like to have the minimum payment reduced back down to the $35. There is no reason I should have to pay my minimum of $35 dollars plus the $25 late fee if the late fee was waived. It makes no sense.

Business

Response:

[redacted] made a $100.00 payment via the online payment method on August 23, 2013. Since his payment due date was August 20, 2013, he had already been assesed a $25.00 Late Fee on August 22, 2013 for payment default. On August 27, 2013, [redacted] received a courtesy Late Fee Reversal; however, he had a total required payment due of $60.00 with a payment due date of September 20, 2013. His total payment due was increased because of his payment default and, although the Late Fee was reversed as a courtesy, this amount was deducted from his balance not his total payment due and he was still responsible for making his total required payment of $60.00 by September 20, 2013. as od the date of this response, no payment has been received from [redacted]. His account is considered to be in default and he was assesed a $35.00 Late Fee on September 22, 2013. When his statement cycles on September 26, 2013, he will have a total requried minimum payment due of $95.00. The Cardmember Agreement for this acocutn clearly states:

Amount of Payment. You may pay any or all of the amounts you owe at any time without penalty, but you must pay at least the Minimum Payment Due each month on or before the Payment Due Date.

Minimum Payment Due:

· If the New Balance shown on your Monthly Billing Statement is less than or equal to $35.00, the Minimum Payment Due equals the New Balance.

· If your New Balance exceeds $35.00, the Minimum Payment Due equals the greater of 4.00% of the New Balance or $35.00, plus any Late Payment Fee assessed in the current Billing Cycle plus any past due amounts, not to exceed your Account balance.

Therefore, we find no error in the calculation of the total required payment due. Failure by [redacted] to satisfy the total requried payment due during any billing cycle will result in a default status, the assesment of Late Fees and the increase in the total required payment due for the next billing cycle. We strongly encourage [redacted] to bring the account to positive status by satisfying his next total required payment due.

We trust that our response to this matter will be met with your satisfcation.

This is an attempt to collect a debt and any information obtained will be used for that purpose.

Notice of Furnishing Negative Information. We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.

Review: I haven't been out of the hospital long enough to be stressed out over a company that insist on calling me over and over about a credit card that I have asked them to cancel, not only did I ask them to cancel the card but to also send me the final bill. But yet this company insist on calling me every day 8 times a day over and over this is harassment and not only is it harassment it's a breach of contract from the company for not complying to me as a consumer request. I'm about to find a way to press full charges on this company with a lawsuit of $10,000.00 ++++. Now there calling me and my credit card that was suppose to be cancelled has extra charges on it now, I have seen it all. I need Revdex.com to step in and help out the consumers whose having a large complaint against this company. I can't go back in the hospital for stress I'm still young and have kids to live for raise and a life to live and be happy with. I regret ever knowing I signed up for this company.Desired Settlement: I would like to pay my $156.00 dollars without the accured charges or a full refund of all monies paid in to this credit card plus a cancellation letter and a accurate credit report saying that they have not applied any negative comments on my account.

Business

Response:

Our records show that [redacted] account was opened on April 12, 2013. The card was activated on April 25, 2013 and she began using the account for purchases. On her May 17, 2013 monthly billing statement, she had a total required payment due of $35.00 with a payment due date of June 11, 2013. She made a payment using the online payment method on June 17, 2013. Since this payment was received after the payment due date of June 11,2013, she was assessed a $25.00 Late Fee. Her next payment due date was July 12, 2013, with a total required payment due of $60.00. No payment was received during the July 17, 2013 billing cycle and she was considered to be past due. As a result, she was assessed a $35.00 late Fee. Her next payment due date was August 11, 2013, with a total required payment due of $130.00. Due to her delinquency status, her account was placed into our collection call campaign and calls began taking place in an attempt to collect on her past due debt. In accordance with FDCPA, all calls were made between the hours of 8AM-9PM local time and if contact was made during any given day, no further calls were made that day. In the event that she failed to bring the account current during the phone contact or via the online payment method, the account would be pulled into the collection call campaign the following day.

Per [redacted] request, the account was closed on July 31, 2013. In accordance with the Terms & Conditions of this card, fees and finance charges will continue to bill until the balance has been paid in full. Since only one payment of $60.00 was received prior to August 11, 2013 due date, and since this payment did not satisfy her total required payment due of $130.00, the account was considered past due and assessed a $35.00 late Fee. Her next payment due date was September 11, 2013, with a total required payment due of $140.00. No payment was received by this payment due date, resulting in the assessment of a $35.00 Late Fee. Her next payment due date is October 12, 2013, with a total required payment due of $210.00. Failure to satisfy this total required payment due will result in further penalties. We encourage [redacted] to satisfy her total required due to bring the account to a current status and reinstatement of her charging privileges.

We trust that our response to this matter will be met with your satisfaction,

Consumer

Response:

Review: This company is charging a charge called a "maintenance Fee" It is $18.00 extra there is also an annual fee . I go into the site to see my statements and it doesn't even show my history. I really don't know why I have to pay so much for this card. I pay every month $35.00 towards my credit and the balance never seems to go down because every time I turn around their is some kind of fee I have to pay for this card. Another thing I noticed is they added more money to my credit without even asking me if I wanted this and also charged me for doing this too. When they do this sometimes it bring me account minus and then I have to pay for that.Desired Settlement: I want to know my rights as a honest paying customer. I got this card to help build up my credit. It seems to me that they got me for life because the account never seems to go down and when it does they have some kind of charge being added on.

Business

Response:

A review of [redacted] account indicates that she did not contact Continental Finance Company on or around the time this concern was filed. Had she contacted CFC, she would have been advised that her account was opened on September 5, 2007 and during the application process she was required to read and accept the Terms & Conditions of the account. The Terms & Conditions clearly disclosed that a monthly maintenance fee would be assessed. Additionally, when she called to activate her card, she was disclosed, via a recorded message, the fee structure of the account. Upon her selection of the prompt indicating her acceptance to the Terms & Conditions, she was transferred to a representative who verbally disclosed the fee structure once more. Upon [redacted] verbal acceptance to these terms, her account was activated. Furthermore, [redacted] activated her replacement credit card on September 23, 2013, 2 months after filing her concern via the Revdex.com. Therefore, we find that her activation of her replacement card and subsequent usage of the card indicates her acceptance to these terms.

We find that no error has been made in the handling of [redacted] account and all fees billed in accordance with the Terms & Conditions of this account. [redacted] has used the account for purchases, which acknowledges her acceptance to the Terms & Conditions of this account, and no further action is required.

Review: Every month there are charges on my account that I did not do I went on vacation in May and used my card at a hotel and at budget rental car every since then every month I have a new charge from both companies we would call the company's on a conference call and they would tell the representatives that they did not put the charges on my card I closed the card that I used when I was on vacation and new charges still appeared on my account and the company's didn't even have the new card numberDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like my correct balances fixed on my credit report and close the card out and also I want my bill adjusted so I can pay what I really owe and leave this card in the past

Business

Response:

Ms. [redacted],The following notation was posted to your account from the Dispute Department. As indicated, the Enterprise rental car transaction was deemed valid as the merchant provided sufficient evidence to substantiate the charge to your account. Therefore, you are responsible for the entire account balance and no adjustment can be made.7/11/15 - ! REPRE ACCEPTED FOR $251.05 DUE TO MERCHANT RECEIVED VALID AUTHORIZATIONS OVER THE PERIOD OF TIME THAT CAR WAS RENTED FOR 04/3/15 THROUGH 04/12/15. SUPPLIED BY THE MERCHANT AUTHORIZATION INFORMATION WAS VERIFIED AGAINST CD-031 AUTHORIZATION LOG RECORDS AND INFORMATION WAS CONFIRMED. MERCHANT RECEIVED 1 VALID AUTHORIZATIONS FOR DIFFERENT AMOUNTS $251.05 ON 04/3/15. ALSO PER MASTER CARD REGULATIONS RENTAL CARS ACCUMULATE AUTHORIZATIONS, THEN UPON CONCLUSION OF THE RENTAL THE FINAL BILLING OCCURS.THERE IS NO TIME LIMIT ON THE AUTHORIZATIONS ITSELF, EACH CAN BE USED ONCE, BUT THEY TOTAL OVER THE T&E TRANSACTION TIMEFRAME. ALSO MERCHANT ALLOWED TO CHARGE 15% EXTRA PERCENT OF THE TOTAL AUTHORIZED AMOUNT. MERCHANT DID NOT GO OVER THE TOTAL ALLOWABLE BY THE MC AMOUNT. MERCHANT PROVIDED A SIGNED DRAFT THAT SHOWS CAR WAS RENTED ON4/3/15 AND RETURNED ON 04/12/15. WE HAVE NO FURTHER RECOURSE - MERCHANT DECLINED OUR DISPUTE. MERCHANT CURED CHARGE BACK THAT WAS INITIALLY DONE AND THE REASON THAT WEDISPUTED THIS TRANSACTION FOR. CASE RESOLVED AND CLOSED.Sincerely,[redacted]Vice PresidentCustomer Relations

Review: The last 2 months this company has charged late fees to my account and my payment was not late. This has happended for the 3rd time. The first time they refunded the late fee charge but in the wrong amount. According to their statement I was charged a late fee of $35.00 on 04/15/2015 and payment was made and credited to my account on 04/09/2015. Another late charge was charge on 05/15/2015 and my payment was made on 05/07/2015. This company is very difficult to speak with. The charges are incorrect and they just keep doing it.Desired Settlement: DesiredSettlementID: Billing Adjustment

This company needs to credit my credit card in the amount of $80.00. Two late charge funds of $35.00 totalling $70.00 and $10.00 from the refund short amount.

Business

Response:

The attached was mailed to this consumer today

Review: I used to have a credit card through Continental financing. While my account was active I tried to log into my account to make payments. I was unsuccesfull in being able to log in. Since then I have not been able to make payments.Desired Settlement: I want to be able to log into my account and make payments on account. According to my credit report it shows my balance due is more than my credit limit as well. Since I was all of a sudden not able to log into my account I want that bill lowered to at least the credit limit amount.

I wish all communication to be through mail, NO PHONE CALLS.

ACCOUNT: [redacted]

Business

Response:

Mr. [redacted],You are unable to access your account records via the website due to your account was written off as a bad debt on March 31, 2014. This debt was then sold to UDH, an outside debt buyer, on April 29, 2014. Upon sale of the debt, CFC had no further relationship with you and cannot honor your request for a reduction of the balance owed. Please contact UDH at [redacted] for payment arrangements.Sincerely,[redacted]

Review: On August 1st 2013, I closed my account number ending [redacted], I made deposit $300.00 originally when I closed the account there was $249.99 that you were to be deducted from the deposit and refund my $50.01, which is the difference, I was told that the check would take 30 days from the closing date to be refunded and it is October 1, 2013, two months and I am still waiting on the check. I have called twice and was told the same stupid thing and no one has the courtesy to contact me about my money, This is my money and I have a right to my refund at the given date and I have waited additional month and instesd get a bull in the mail that I am to send $50.01 to you.Desired Settlement: Check

Business

Response:

A refund of $50.01 has been issued. A copy of the refund check is included for your reference.

Review: credit card - I received a credit card from this company and later CLOSED the account I used it twice and made a payment to realized the it was late but told it would be waved ..but not informed that in actuality it wasn't ...my minimum payment was $35.00 ,I sent $40.00 the $35.00 late fee was waved(all for JUNE 2013) ....how in JUNE 2013 my monthly payment jumped to $95.00?. I send another payment $30.00 in JULY for July and they tell me again its late and I owe $118.00 because of late fees I spoke to a supervisor (levy) he waved another $35.00 late fee to bring my closing total to $100.00 if made before august 26th I made 2 purchases since I had that card and them items are paid so why am I paying late fees/and annual fee for a card I has approx. 30 days?Desired Settlement: to pay balance of items brought, NO negative report on credit report and documents stating they are paid in full and if that FINAL $100.00 payment is made before a decision I'M refunded ALL Funds

Business

Response:

Our records indicate that the account was opened on May 24, 2013. During the application process, [redacted] was required to read and accept the Terms & Conditions of this credit card account. The Terms clearly disclose the fee structure relating to payment default. Per the Terms & Conditions, upon inception of the account a $75.00 Annual Fee would be billed. Her first statement was mailed on June 1, 2013, with a total balance of $75.00 and a payment due of $35.00 by June 26, 2013. [redacted] used the account for 2 purchases; however, she failed to make any payment prior to the payment due date of June 26, 2013. As a result, the account was assessed a $25.00 Late Fee and her next payment due was $95.00 by July 26, 2013. [redacted] requested closure of the account on June 28, 2013 and was advised by our representative that fees and finance charges will continue to bill until the balance has been paid in full, in accordance with the Terms & Conditions of this account. On July 1, 2013 we received a $40.00 payment and on July 16, 2013, we received a $30.00 payment. As a courtesy, on July 29, 2013, our representative was refunding the $25.00 Late Fee and erroneously refunded this fee twice, providing [redacted] with a $50.00 refund. Since her total payments received during this billing cycle did not total the required payment due of $95.00, she was considered past due and assessed a $35.00 late Fee. Since she had been provided with an additional $25.00 late Fee credit, the amount of her Late Fee was really only $10.00. Her next payment due date was August 26, 2013, with a total payment due of full balance of $62.05. Ms. Toll failed to make any valid payment and was assessed a $25.00 late Fee. Her next payment due date was September 26, 2013, with a total required payment due of $88.34. On September 14, 2013, we received her payment in full and she had no further financial obligation to CFC.

We find that this account was handled in accordance with the Terms & Conditions and no action was required.

Review: Continental Finance LLC gives credit cards to criminals without having complete identification committing identity theft. They then in four months time sell the debt to a collection agency, the victim never knows about the crime committed because the correct address isn't used. Continental Finance LLC is now and since May of 2013 aware that account [redacted] was a fraudulent account yet they still have collection agencies coming after us.Desired Settlement: Shut them down and close the account please.

Business

Response:

We find that an account iwas opened using your personal information on April 18, 2013. Due to severe delinquency, the accoutn was written off as bad debt on August 1, 2013 and was sold to OSIRIS, a third party debt buyer, on August 30, 2013. We further find that we have not received any communication from you regarding this alleged fraudulent account until April 22, 2014. During this call, you were advised that you would need to provide CFC with a police report indicating that you have been the victim of identity theft. We have not received any further communication and/or documentation from you until 2 days later when you filed this concern. Please see the attached letter that is being mailed to you today. CFC cannot begin an investigation until you have provided all of the required documentation listed in the letter.

Consumer

Response:

Review: I have had my credit card now for over a year, I was told multiple times by customer support that I was doing great with my card and that I would be getting an increase on my limit. On 3/4/2014 I logged into my account on line, and noticed that my card was charged $87.00 making my account over by 81.00 ... I called the customer support number and talked to a nice gentleman that lowered each of the charges by $12.00 and had found a a payment that still had not been put onto the account (its been deducted from my bank). He looked thru my account and said I was late by two days a long time ago and reversed the fee. I am grateful that he had done that and was doing his best to help me. I inquired about the $100.00 credit line increase that I was told would happen on 3/01/2014 and I was told the computer system has glitched since the changing from Discover to Master Card and I would need to fax a letter to the corporate office. I asked if there was any way and was transferred to s "supervisor" . I was talking with him for a while and his story changed every 3 minutes for everything that I was inquiring about, I got so angry I told him to close my card because I am being charged monthly fee's, yearly fee's, plus interest on the account, and I didn't get the credit line increase. I asked him for the phone number multiple times for the corporate office so that I may call them about the issue. I was told by him "there isn't any phone lines at corporate and I need to send a fax" . My card is over limit by charges from them, and it cost money to send and get faxes (I don't own a fax machine). so I told him I could not send a fax.. I asked for someone higher then he, and I was told there isnt anyone higher then him for me to speak with.Desired Settlement: All I am asking for is to speak with the corporate office, and to find out why I was told that I would defiantly get the credit line increase but didn't. I also would Like for them to review and to retrain some of there staff to better understand, and work with customers with out being rude and snotty.

Business

Response:

In Accordance with regulations surrounding the Ability To Repay Act, CFC must implement a new procedure for Credit Limit increases to be in compliance. We no longer can provide a consumer with a credit limit increase without obtaining their credit file since a credit limit increase is an extension of credit. CFC must also obtain a consumer's monthly income and a debt to income ratio must be completed to ensure that the consumer has the ability to repay any extension of credit provided. We are currently working with our systems analyst on the implementation of a new process that will allow CFC to input the consumer's monthly income and obtain a recent credit file from TransUnion. Using the required credit criteria, we will determine a consumers' eligibility for the increase. CFC is in the final stages of this process implementation and credit limit increase opportunities will be provided to our consumers upon completion. We apologize for the delay and trust that our response to this matter will be met with your satisfaction.

Review: Continental Finance sent me a bill for a credit card that I never received. The bill if $5.02, with a payment due date of August 10,2013, this is a unfair debt collection practice. There are charges on this bill that I never agreed to. Credit Protection Charge and paper statement fee. I am going to report this company to Federal Trade Commission. First I must receive the credit card. March 2013, I was approved for Continental Finance credit card, I still have not received this credit card as yet. I have telephoned [redacted] has never returned my calls, I called [redacted] at least 10 times. Yet, my telephone calls have went unanswered this situation needs to be solved.Desired Settlement: I need a validation of this debt, I have never received this credit as yet from March 2013 thru August 2013. Yet I have received a bill of $5.02 for a credit card I never received. I need someone from Continental Finance to contact me

Business

Response:

Please see the attached response sent via email to the Revdex.com on July 1, 2013 regarding this case. As an update, [redacted] provided proof of her new mailing address on July 9, 2013 and a new card was mailed to the address provided. On August 26, 2013, [redacted] requested closure of the account. On October 10, 2013, the balance was removed from the account. However, this request was completed during the conversion of the Matrix Discover cards to Matrix MasterCard accounts and the closure status was erroneously removed from the account, which resulted in additional fees being assessed. On January 24, 2014, the account was closed properly and all fees were removed from the account. Since the card was never used for purchases, no reporting of the tradeline was made to [redacted] credit file so no update is required. The account has a zero balance and [redacted] has no financial obligation to us.

Review: I have a verve credit card with continentalfinance I got in septemeber and used it once on October I got my bill paid it with a money order because that was the only bill I got . I paid 30.00 and never heard anything from them again even switched it to where I received nonpaper statements and at the end of novemeber I called asking how much was my bill the girl said who name was [redacted] told me that I avail credit of 96.00 so I was fine didn't need to make a payment at that time. (after she found me because no one could find my info) So now this is beginning of December I went to go use it at the grocery store for 12 (knowing the card would be able to cover it ) its says not authorized so I called spoke to a shamekia,tamika something like explain my situation she proceeds to tell me the card got charged off and couldn't explain why. She even said something wasn't adding up but the notes she read me was due to non payment at this point im beyond livid because I was well under my limit with the credit card balance and to top off I have had three customer service reps tell me everything was fine and the fact I enver got a bill (email or paper) from them to even let me know how what my balance was to pay it was infurating. I explain that to her she proceeds to send me to a supervisor name [redacted] or [redacted] I explain everything him ,he basically tells me my only options are is to open a card in my name or take a settlement offer. I feel I shouldn't have to take a settlement offer because there was still credit on the card and even in the December statement there show no sign of late fees or anything . And to top off the failed to mail my bill to show how much I owed. That's failure to due process. I told the supervisor that I'm not being affected by this because it was their fault for not doing there part of the agreement (because it does say they will mail your bill or email depending on you prefences). I told him I would file a complaint and hung up . I have proof I have received nothing.Desired Settlement: since I can show I got nothing from them I want a refund and as well not to have this affect negatively on the cardholders and my credit report . I will not take fault someone lack of up holding their part of the agreement and failure to due process.

Business

Response:

We find that the account you have contacted us about is not in your name. Although you are listed as an authorized user of the account, due to privacy laws we cannot respond to this concern because you are not legally obligated for this debt. Please have the owner of the account contact us regarding any concern he may have over the charge off of this account.

Consumer

Response:

Review: I am struggling with debt to the point of mental breakdown. I contacted an attorney and Incharge Debt Solutions for credit counseling. I wanted to try and pay the debts instead of wiping them clean with BK, so I signed up for the counseling service only to find out that your company refuses to participate in counseling services. So, I called you and tried to work something out and was told there will be nothing worked out and that I will still continue to be billed a monthly fee and the same horrible interest rate even if I close the account until paid. I even talked to a supervisor who basically stated sorry cant help. 1st off several months ago I called to close my account because of high fees and the lady promised me a credit limit increase and a lower fee if I stayed. The credit limit increase never came as promised and you have broken a verbal contract you made with me.

Would you rather I file bankruptcy on the card? Or try to work with you to pay it off in a timely manner?

I don't understand how your company can take advantage of people such as myself and still sleep at night? Even when I try and do the right thing?

The fact that you are not even willing to work with debt counselors shows that you are more interested in sticking it to your customers than offering good customer service and understanding. Just because my credit is not perfect does not mean you should take advantage of me and cause me more financial distress does it?Desired Settlement: Close my account, remove monthly fee, lower interest, so I can pay off balance in a timely manner and avoid bankruptcy! In a Bankruptcy no one wins!

Business

Response:

Our records show that on 12/29/14 you requested closure of this account and we received a payment in full on 12/30/14. Your account is now closed and you have no further financial obligation to us. Therefore, we find that this situation has been handled and no further action is required.

Review: I recently accepted an offer of a credit card (VERVE Card) thru this company. I was promised a $500.00 line of credit. I specifically asked not one but two representatives about a $125.00 fee for the first year. I asked when was that payment due. Both representatives said it was due AFTER the first year, at the end of the yearly cycle. I accepted the card off but when I received the card and had it activated I was immediately assessed the $125.00 fee, limiting my credit limit to $375.00. I called and spoke to [redacted] who identified herself as a lead customer service rep. who explained this fee could not be waived. I explained that it should be because the reps were giving out wrong, misleading information, at best, or at worst were simply lying. She said that since they were hired reps outside the company Continental was not responsible. They must be responsible because they are hired contractually to Continental. I woudl like my $125.00 fee waived because I verified this prior to accepting the offer. The literature, makes to claim to assess the fee once the card is activated. I believe this company is operating fraudulently and owes it's customers transparency on this matter. They are taking advantage of people desperate to get credit.Desired Settlement: DesiredSettlementID: Refund

I want the $125.00 fee refunded to me or at least my credit line should be raised to cover the fee of $125.00. Again I asked their representatives repeatedly about this issue because I wasn't sure I wanted the card if the money was taken directly from the credit limit. I believe this company knows what it is doing and taking advantage. Thank you for your time.

Business

Response:

[redacted],

Our records indicate that you were solicited for the Continental Finance Verve credit card. As indicated on the enclosed sample of this solicitation, the Terms & Conditions clearly indicate that the $125.00 Annual Fee is assessed before you begin using your card and that your initial available credit would be $375.00. Additionally, when you submitted your application via the internet, the Terms & Conditions were required to be read and accepted prior to submission of the application. You had agreed to the Terms at the time of the submission of your application for credit. Furthermore, when you contacted our Activation Department on May 16, 2014, you were verbally disclosed the fee structure of this card and advised that the Annual Fee was assessed to the card. You stated that you had previously spoken with 2 representatives who informed you that the fee was not billed until after the first year. Our Activation Representative advised you that this was not correct and that the fee is assessed immediately. You were also informed that your request for a reversal of this fee could only be honored if you elected not to activate and use the card. You elected to activate the card and, therefore, the card was activated on this date. You then used the card for purchases, which indicates your acceptance to the Terms & Conditions of this card.

In summary, we find that this fee was assessed in accordance with the Terms & Conditions of this card, which were disclosed to you in the solicitation, during the application process and verbally by our Activation Representative. Therefore, we regret that your request for a refund of this fee cannot be honored.

Consumer

Response:

Review: On December 16, 2013 I called to cancel my matrix card, acct ending in 4668, and was told that I would receive my deposit of $300 in 7-30 days and on Jan 16, 2014 I still hadn't received it so I contacted the company again and was told that it wasn't put in for manager approval. I gave it a week and called again because I was told it would be sent out and still haven't received it. While the company is good for assisting in restoring credit it has been a hassle to get my deposit which upsets me because I didn't take this long to get them the money, but it has been a headache for me to get my deposit back.Desired Settlement: I would like my deposit refunded back to me in a timely manner since I have been waiting for almost 2 months.

Business

Response:

[redacted]

Due to the conversion of our cards from Discover to MasterCard, we experienced a delay in the processing of refund checks. Our records indicate that your refund was mailed on January 17, 2014 and was cashed on January 28, 2014. A copy of the cashed check is attached for your reference. We apologize for the delay in processing your refund of the $300.00 security deposit on your account and thank you for taking the time to write to us regarding this matter.

Review: I opened this account in February 2015. I was not happy to find out that I had a payment due within the first 30 days. I decided to cancel the card at that point due to the $125 annual fee. I was told the fee would be lowered if I stayed with them. It was never lowered. I called again and cancelled the card after being told it could not be used at a gas pump, you had to inside to pay. I found this to be a hassle, also they increased my credit line $100 which was due to a large payment I made, then they took the increase off. This seemed fraudulent to me.Desired Settlement: I would like the $125 credited back to the account.

Business

Response:

The account was opened on 1/29/15. Our records show that on 2/23/15 you requested closure of the account. Since the account was closed within 60 days of the billing of the Annual Fee, you were to be provided a refund of the $125 Annual Fee. However, on 2/24/15, you contacted our Customer Service Department and requested the account be reopened. Due to this request, there was no refund of the Annual Fee since this fee was billed in accordance with the Terms & Conditions of the card. You then used the card for purchases. On March 31, 2015, you requested closure of the account. Since this request was not within 60 days of the billing of the Annual Fee, and since the account was activated and used for purchases, no refund of the Annual Fee was provided. Furthermore, we find no reference to an offer for a lower Annual Fee since we do not currently have a product with a lower Annual Fee. After review of your account, we will provide you with a courtesy prorated Annual Fee refund of $104.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have been a cardholder with this company for a year and 4 mos. I have paid a $95 fee to retain my card for a $300 credit limit for another year. I was told by several employees through this company that I would receive an increase on my card on my 1 year anniversary provided that I paid my card in good faith. This is to help my credit rating. I recently paid another $95 to keep my card another year. I called and asked about my increase as I was told on my anniversary would happen if I was in good standing with my payments but when I called, I was told there was a freeze on increases. The Girl said the freeze took place in november of 2014. I was told in May 2014 on my 1 year anniversary I would get an increase. I called back today, Sept.23.2014 and when I told the girl this, she then stated that they would look at mine again after she said there was a freeze. I asked to speak to the manager. The Manager again said there is a freeze. I am not happy about this and I am requesting my $95 times two that I paid. I have not received an increase as I was told I would get. I have never been late with a payment in the 16 almost 17mos I have been with them.Desired Settlement: I want my $190 that I have paid for fees guarenteeing me a credit increase.

Business

Response:

In accordance with federal regulations and the policy of Continental Finance Company (“CFC”), CFC must determine your ability to repay the debt based upon the higher requested credit limit. In order for CFC to determine your ability to repay, we must obtain your monthly income and review your recent credit report in order to determine your ability to repay the loan. CFC may not extend additional credit if it has been determined that you are unable to repay the debt or if CFC decides to discontinue offering credit limit increases, altogether.

Continental Finance Company is working diligently to implement a process in accordance with this federal regulation; however, as of the date of this letter, this process has not yet been finalized. Therefore, we regret that we cannot honor your request for a credit limit increase at this time. Please check back with us again in sixty days. We apologize for any inconvenience this may have caused.

Review: In the middle of Jan. 2014, I sent an electronic check via my online bill pay account from my bank to pay my credit card in full in the amount of $279. I few days later my bank called me and stated that they had mishandled a deposit and the check bounced for no reasons of my own. The bank refunded my fee and fixed the deposit. I immediately contacted Continental Finance service before the check even bounced with them and notified them of the mishap and a very nice gentlemen stated that he appreciated me fixing this and doing the right thing notifying them. I then authorized an electronic withdraw in the full amount of $279 by phone and it was taken out of my bank on 01/24/2014 and cleared. Today, I received a letter in the mail stating my credit card account was revoked for the bounced check and they wanted payment in full that is already paid. I called customer service and they stated my account was zero but then wanted me to send a western union for the payment on a $0 account. It took me several minutes to get anyone there to listen and read the notes on the account where I called and did the right thing and fixed this problem before it even was one and paid the account in full. This was not my fault in the first place but I immediately made it right with you. The customer service was rude and had no desire to help me and even after verifying everything I said they stated that they could not help me.Desired Settlement: I want someone at the corporate office to reopen my account and apologize for not taking the time to see I fixed the issue before it even was one. Which I though was the correct thing to do, especially given the fact that it was not my fault. Further this account has never been late or anything period!

Business

Response:

[redacted]

When a payment over $200 is returned by a financial institution, CFC will revoke the charging privileges of the MasterCard account and require that the payment be replaced using guaranteed funds from a money order, money gram or quick collect before the account is reinstated. We have reviewed your account and fidn that upon the return of your $279.00 payment, your charging privileges were revoked. You then made a $279.00 nonguaranteed payment to replace the return item. Although this does not meet the requirement for reinstatement of the account, we have reinstated your charging privileges as a courtesy. Please note that any return of future large payments will result in the revocation of charging privileges and will require replacement in guaranteed funds.

We trust that our response to this matter will be met with your satisfaction.