Continental Finance Company

Review: I have tried to contact this company and request for proper documentation of this account. I have requesed proof of the date this account was opened and the first date this account went delinquent. I have said nurmerous of time this account does not belong to me. I hav made a copy of the certified letter I sent to this company hopefully this issue will be resolved. I x out the first five of ss# but the company sees the whole number.

CONTINENTAL FINANCE/ 1 ST BANK DE

PO BOX 8099

NEWARK, DE 19714

Date: 9/23/13

To whom it may concern:

My name is [redacted] I am writing for proper documentation stating the actual date this account was purchased and the actual first date this account became delinquent. Below I have provided you with my name, SS#, and D.O.B please be advised that this is strictly confidently information that I have provided you with and is to be used solely for this purpose as stated in this letter. You have thirty days from the receipt of this letter to provide me with the proper documentation that I am requesting.

Sincerely,

[redacted]Desired Settlement: repair my credit by removing this from my credit report if proper documentation can not be presented.

Business

Response:

Our records indicate that on July 27, 2006, we received an application, via the Internet, containing your personal information. The application was declined pending receipt of validation of your identity. We received another application containing the same information on January 16, 2007. This application was approved twice in error. Since our cardholders are only permitted to carry one CFC MasterCard account, one account was closed. We received additional applications containing your personal information on May 20, 2008, May 25, 2008 and June 2, 2008, respectively. Each of these applications were declined due to your previous approval for a MasterCard account. We have included printouts of all 5 applications for your reference.

Our records further show that your account was activated on January 22, 2007 and was used for purchases. Due to severe delinquency, the account was written off as a bad debt on April 30, 2007 and the debt of $495.12 was sold to Credit Solutions, an outside debt buyer, on May 24, 2007. Please contact them at [redacted] with any account questions or to make payment arrangements. In the event they have sold the debt, they will provide you with the debt buyer’s contact information.

We trust that our response to this matter will be met with your satisfaction.

Consumer

Response:

Review: I am month and a half behind on credit card payment I have 3 cards and ive written all 3 telling them I have financial problems I clicked health problems because I take meds for emotional stability and they are affecting me adversely.with their harassing phone calls.all 3..this one.continental finance I have a matrix discover card.ive informed them best I can do is make a payment arounf Christmas time..I believe ny state law..where I live dictates that a company cannot contact a person about a debt more than twice a month by phone once a month by letter..this company harasses me every day and because im on meds..first of all.im quite sure they are violating collection laws in ny state and they are affecting me emotionall.id like you to contact them and explain to them because ive already written to them and they just wont stop..please advise them of the laws for collections and that I will consider suing them for harassment especially considering my health condition..I stated in letter ill make an effort to send them money end of year but that reply wasn't good enough for them..thank you so much for your help in this matter! sincerely Thomas trullDesired Settlement: plese tll them to contact me by letter only im aware of my bill..they can send their monthy bill to me..if they are truly allowed to call twice a month as ive heard for new York residents I prefer to discuss matter only by letter as ive already done..so I will not answer their two phone calls allowed..but I vowed to make effort to send a payment years end and naturally they are allowed to send a monthly bill..just stop harassing me every day

Business

Response:

[redacted]

We have received your letter, via the Revdex.com, in which you have acknowledged your financial obligation on your Continental Finance Matrix credit card account. We have reviewed your account and are pleased to announce that your account is eligible for a special settlement program. This program will allow you to pay just a portion of your current balance of $383.00, as of the date of this letter, and result in you having no remaining financial obligation to us.

Here is all you have to do. Simply call us at [redacted] and tell us that you want to accept the settlement offer, and then make your payment(s) according to the schedule below.

Payment Amount Payment Due Date

$95.00 12/16/2013

$95.00 12/30/2013

$95.00 01/13/2014

Or

lump sum

$285.00 12/16/2013

Once you have satisfied the terms of the settlement offer, we will reverse all of the remaining fees on your account and you will have no remaining financial obligation to us. However, if you fail to satisfy this settlement arrangement, you will continue to be financially responsible for the full account balance noted above. In order to accept this offer, you must call [redacted] today. Tell the customer service representative that you want to accept the settlement offer that was mailed to you.

Please make the check payable to Continental Finance Company, include your full 16 digit new MasterCard account number on the payment, and mail to Continental Finance Company, LLC, P.O. Box 8099 Newark, DE 19714-8099.

This is an attempt to collect a debt and any information obtained will be used for that purpose.

Review: I have had a zero balance on my credit card for some time now, but for some reason, I keep getting charged a monthly payment. Also, at least once a year my credit limit is raised (without my knowledge or consent) and when that happens, I get slapped with a huge fee for that as well. To my knowledge, this isn't even legal.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like my credit card cancelled with no penalties from the company. And an apology.

Business

Response:

We are unable to locate an account under the name you have provided. Please provide the name as it appears on your Continental Finance credit card and/or the full 16 digit account number so that we may research your concern and proivde a response.

Sincerely,

Beverly Knotts

Assistant Vice President

Customer Relations

Consumer

Response:

Review: The partial account number you are fraudulently reporting to my 3 credit bureaus is [redacted]. This account is NOT MINE and I have never had an account with your company. I have sent three certified letters demanding that you delete this account from my credit reports yet you have never once responded to my request. You have failed to ever provide me with evidence showing who opened this account and continue to illegally report this account.

The resolution I want is for you to IMMEDIATELY DELETE this account from all 3 credit bureaus as well as send me a letter showing that you have deleted the account. I will give you 7 days to respond to this email before I file a complaint with the Delaware State Attorney Generals office as well as the Federal Trade Commission. I will also file a civil lawsuit in which I will seek damages for you incompetent, illegal behavior.

If you delete the accounts from ALL 3 CREDIT BUREAUS I will consider this matter closed.Desired Settlement: The resolution I want is for you to IMMEDIATELY DELETE this account from all 3 credit bureaus as well as send me a letter showing that you have deleted the account.

Business

Response:

[redacted],We have reviewed our database and found a total of 7 applications for credit that were submitted using your personal information. We have included printouts of all 7 online applications for your review. We find that the first 3 applications for credit were declined. However, your fourth application for credit was submitted on 11/12/2007 and was approved. This account was never activated for use and was closed within 30 days of the open date. Your fifth application for credit was received on May 19, 2008 and was approved. This account was activated and used for purchases. We have included the monthly billing statements for your review. Due to severe delinquency, this account was written off as a bad debt on August 31, 2008 and was sold to [redacted], a third party debt buyer, on September 24, 2008. Two additional applications for credit were received after this account was charged off and were declined. We further find that the addresses listed on the applications and your approved accounts are listed as previous addresses in a report obtained from PeopleSmart.com. Therefore, we find no evidence to substantiate your allegation that this account was opened without your knowledge. If you still believe that you have ben the victim of identity theft, please provide a completed police report reflecting this account and also name any suspects you believe to have been responsible for these actions. In addition, you must be willing to prosecute any and all suspects and this must be documented in the report as well. You may provide this report to: Continental Finance Company, Po Box 8099, Newark, DE 19714-8099.Sincerely,[redacted]

Review: I have a credit card with this company called verve credit card. I have written them a letter explaining my financial situation at this time, I offered to make out some type of payment arrangements but they continue to call my employer everyday all day long and harass my job. I am concerned that if this continues I will not have a job for much longer.Desired Settlement: I would like them to waive my payment balance for harassing my job

Business

Response:

Ms. [redacted],When you applied for the Verve MasterCard account, you provided 2 contact numbers for you (home & Work) therefore, when your account became past due, we began contacting you at the numbers you had provided to us. Additionally, we have no record of any request from you to discontinue calls to that phone number. However, as a courtesy, I have removed the work phone number from your account records and you will no longer receive collection efforts via that phone number.Our records show that on June 4,2 015 we sent you a response to your letter stating that we would accept a settlement on your outstanding balance. You were offered a settlement of $432 in 3 payments of $144 due 6/18/15, 7/2/15 and 7/16/15 respectively. To date we have not received any of the settlement payments. As a courtesy, we will reoffer this settlement to you. The offer will be for $432, in a lump sum payment or 3 payments of $144 due August 10, 2015, August 24, 2015 and September 7, 2015 respectively. Once you have satisfied the terms of the settlement offer, we will reverse all of the remaining fees on your account and you will have no remaining financial obligation to us. Additionally, your account will be reported as “legally settled for less than the balance owed”. However, if you fail to satisfy this settlement arrangement, you will continue to be financially responsible for the full account balance. In order to accept this offer, you must call [redacted] today. Tell the customer service representative that you want to accept the settlement offer that was mailed to you. Please make the check payable to Continental Finance Company, include your full 16 digit account number on the payment, and mail to Continental Finance Company, LLC, P.O. Box 8099 Newark, DE 19714-8099.Sincerely,[redacted]Vice PresidentCustomer RelationsThis is an attempt to collect a debt and any information obtained will be used for that purpose.

Review: Every month there are charges on my account that I did not do I went on vacation in May and used my card at a hotel and at budget rental car every since then every month I have a new charge from both companies we would call the company's on a conference call and they would tell the representatives that they did not put the charges on my card I closed the card that I used when I was on vacation and new charges still appeared on my account and the company's didn't even have the new card numberDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like my correct balances fixed on my credit report and close the card out and also I want my bill adjusted so I can pay what I really owe and leave this card in the past

Business

Response:

Ms. [redacted],The following notation was posted to your account from the Dispute Department. As indicated, the Enterprise rental car transaction was deemed valid as the merchant provided sufficient evidence to substantiate the charge to your account. Therefore, you are responsible for the entire account balance and no adjustment can be made.7/11/15 - ! REPRE ACCEPTED FOR $251.05 DUE TO MERCHANT RECEIVED VALID AUTHORIZATIONS OVER THE PERIOD OF TIME THAT CAR WAS RENTED FOR 04/3/15 THROUGH 04/12/15. SUPPLIED BY THE MERCHANT AUTHORIZATION INFORMATION WAS VERIFIED AGAINST CD-031 AUTHORIZATION LOG RECORDS AND INFORMATION WAS CONFIRMED. MERCHANT RECEIVED 1 VALID AUTHORIZATIONS FOR DIFFERENT AMOUNTS $251.05 ON 04/3/15. ALSO PER MASTER CARD REGULATIONS RENTAL CARS ACCUMULATE AUTHORIZATIONS, THEN UPON CONCLUSION OF THE RENTAL THE FINAL BILLING OCCURS.THERE IS NO TIME LIMIT ON THE AUTHORIZATIONS ITSELF, EACH CAN BE USED ONCE, BUT THEY TOTAL OVER THE T&E TRANSACTION TIMEFRAME. ALSO MERCHANT ALLOWED TO CHARGE 15% EXTRA PERCENT OF THE TOTAL AUTHORIZED AMOUNT. MERCHANT DID NOT GO OVER THE TOTAL ALLOWABLE BY THE MC AMOUNT. MERCHANT PROVIDED A SIGNED DRAFT THAT SHOWS CAR WAS RENTED ON4/3/15 AND RETURNED ON 04/12/15. WE HAVE NO FURTHER RECOURSE - MERCHANT DECLINED OUR DISPUTE. MERCHANT CURED CHARGE BACK THAT WAS INITIALLY DONE AND THE REASON THAT WEDISPUTED THIS TRANSACTION FOR. CASE RESOLVED AND CLOSED.Sincerely,[redacted]Vice PresidentCustomer Relations

Review: credit card - I received a credit card from this company and later CLOSED the account I used it twice and made a payment to realized the it was late but told it would be waved ..but not informed that in actuality it wasn't ...my minimum payment was $35.00 ,I sent $40.00 the $35.00 late fee was waved(all for JUNE 2013) ....how in JUNE 2013 my monthly payment jumped to $95.00?. I send another payment $30.00 in JULY for July and they tell me again its late and I owe $118.00 because of late fees I spoke to a supervisor (levy) he waved another $35.00 late fee to bring my closing total to $100.00 if made before august 26th I made 2 purchases since I had that card and them items are paid so why am I paying late fees/and annual fee for a card I has approx. 30 days?Desired Settlement: to pay balance of items brought, NO negative report on credit report and documents stating they are paid in full and if that FINAL $100.00 payment is made before a decision I'M refunded ALL Funds

Business

Response:

Our records indicate that the account was opened on May 24, 2013. During the application process, [redacted] was required to read and accept the Terms & Conditions of this credit card account. The Terms clearly disclose the fee structure relating to payment default. Per the Terms & Conditions, upon inception of the account a $75.00 Annual Fee would be billed. Her first statement was mailed on June 1, 2013, with a total balance of $75.00 and a payment due of $35.00 by June 26, 2013. [redacted] used the account for 2 purchases; however, she failed to make any payment prior to the payment due date of June 26, 2013. As a result, the account was assessed a $25.00 Late Fee and her next payment due was $95.00 by July 26, 2013. [redacted] requested closure of the account on June 28, 2013 and was advised by our representative that fees and finance charges will continue to bill until the balance has been paid in full, in accordance with the Terms & Conditions of this account. On July 1, 2013 we received a $40.00 payment and on July 16, 2013, we received a $30.00 payment. As a courtesy, on July 29, 2013, our representative was refunding the $25.00 Late Fee and erroneously refunded this fee twice, providing [redacted] with a $50.00 refund. Since her total payments received during this billing cycle did not total the required payment due of $95.00, she was considered past due and assessed a $35.00 late Fee. Since she had been provided with an additional $25.00 late Fee credit, the amount of her Late Fee was really only $10.00. Her next payment due date was August 26, 2013, with a total payment due of full balance of $62.05. Ms. Toll failed to make any valid payment and was assessed a $25.00 late Fee. Her next payment due date was September 26, 2013, with a total required payment due of $88.34. On September 14, 2013, we received her payment in full and she had no further financial obligation to CFC.

We find that this account was handled in accordance with the Terms & Conditions and no action was required.

Review: On August 1st 2013, I closed my account number ending [redacted], I made deposit $300.00 originally when I closed the account there was $249.99 that you were to be deducted from the deposit and refund my $50.01, which is the difference, I was told that the check would take 30 days from the closing date to be refunded and it is October 1, 2013, two months and I am still waiting on the check. I have called twice and was told the same stupid thing and no one has the courtesy to contact me about my money, This is my money and I have a right to my refund at the given date and I have waited additional month and instesd get a bull in the mail that I am to send $50.01 to you.Desired Settlement: Check

Business

Response:

A refund of $50.01 has been issued. A copy of the refund check is included for your reference.

Review: I used to have a credit card through Continental financing. While my account was active I tried to log into my account to make payments. I was unsuccesfull in being able to log in. Since then I have not been able to make payments.Desired Settlement: I want to be able to log into my account and make payments on account. According to my credit report it shows my balance due is more than my credit limit as well. Since I was all of a sudden not able to log into my account I want that bill lowered to at least the credit limit amount.

I wish all communication to be through mail, NO PHONE CALLS.

ACCOUNT: [redacted]

Business

Response:

Mr. [redacted],You are unable to access your account records via the website due to your account was written off as a bad debt on March 31, 2014. This debt was then sold to UDH, an outside debt buyer, on April 29, 2014. Upon sale of the debt, CFC had no further relationship with you and cannot honor your request for a reduction of the balance owed. Please contact UDH at [redacted] for payment arrangements.Sincerely,[redacted]

Review: The last 2 months this company has charged late fees to my account and my payment was not late. This has happended for the 3rd time. The first time they refunded the late fee charge but in the wrong amount. According to their statement I was charged a late fee of $35.00 on 04/15/2015 and payment was made and credited to my account on 04/09/2015. Another late charge was charge on 05/15/2015 and my payment was made on 05/07/2015. This company is very difficult to speak with. The charges are incorrect and they just keep doing it.Desired Settlement: DesiredSettlementID: Billing Adjustment

This company needs to credit my credit card in the amount of $80.00. Two late charge funds of $35.00 totalling $70.00 and $10.00 from the refund short amount.

Business

Response:

The attached was mailed to this consumer today

Review: Continental Finance sent me a bill for a credit card that I never received. The bill if $5.02, with a payment due date of August 10,2013, this is a unfair debt collection practice. There are charges on this bill that I never agreed to. Credit Protection Charge and paper statement fee. I am going to report this company to Federal Trade Commission. First I must receive the credit card. March 2013, I was approved for Continental Finance credit card, I still have not received this credit card as yet. I have telephoned [redacted] has never returned my calls, I called [redacted] at least 10 times. Yet, my telephone calls have went unanswered this situation needs to be solved.Desired Settlement: I need a validation of this debt, I have never received this credit as yet from March 2013 thru August 2013. Yet I have received a bill of $5.02 for a credit card I never received. I need someone from Continental Finance to contact me

Business

Response:

Please see the attached response sent via email to the Revdex.com on July 1, 2013 regarding this case. As an update, [redacted] provided proof of her new mailing address on July 9, 2013 and a new card was mailed to the address provided. On August 26, 2013, [redacted] requested closure of the account. On October 10, 2013, the balance was removed from the account. However, this request was completed during the conversion of the Matrix Discover cards to Matrix MasterCard accounts and the closure status was erroneously removed from the account, which resulted in additional fees being assessed. On January 24, 2014, the account was closed properly and all fees were removed from the account. Since the card was never used for purchases, no reporting of the tradeline was made to [redacted] credit file so no update is required. The account has a zero balance and [redacted] has no financial obligation to us.

Review: I have had my credit card now for over a year, I was told multiple times by customer support that I was doing great with my card and that I would be getting an increase on my limit. On 3/4/2014 I logged into my account on line, and noticed that my card was charged $87.00 making my account over by 81.00 ... I called the customer support number and talked to a nice gentleman that lowered each of the charges by $12.00 and had found a a payment that still had not been put onto the account (its been deducted from my bank). He looked thru my account and said I was late by two days a long time ago and reversed the fee. I am grateful that he had done that and was doing his best to help me. I inquired about the $100.00 credit line increase that I was told would happen on 3/01/2014 and I was told the computer system has glitched since the changing from Discover to Master Card and I would need to fax a letter to the corporate office. I asked if there was any way and was transferred to s "supervisor" . I was talking with him for a while and his story changed every 3 minutes for everything that I was inquiring about, I got so angry I told him to close my card because I am being charged monthly fee's, yearly fee's, plus interest on the account, and I didn't get the credit line increase. I asked him for the phone number multiple times for the corporate office so that I may call them about the issue. I was told by him "there isn't any phone lines at corporate and I need to send a fax" . My card is over limit by charges from them, and it cost money to send and get faxes (I don't own a fax machine). so I told him I could not send a fax.. I asked for someone higher then he, and I was told there isnt anyone higher then him for me to speak with.Desired Settlement: All I am asking for is to speak with the corporate office, and to find out why I was told that I would defiantly get the credit line increase but didn't. I also would Like for them to review and to retrain some of there staff to better understand, and work with customers with out being rude and snotty.

Business

Response:

In Accordance with regulations surrounding the Ability To Repay Act, CFC must implement a new procedure for Credit Limit increases to be in compliance. We no longer can provide a consumer with a credit limit increase without obtaining their credit file since a credit limit increase is an extension of credit. CFC must also obtain a consumer's monthly income and a debt to income ratio must be completed to ensure that the consumer has the ability to repay any extension of credit provided. We are currently working with our systems analyst on the implementation of a new process that will allow CFC to input the consumer's monthly income and obtain a recent credit file from TransUnion. Using the required credit criteria, we will determine a consumers' eligibility for the increase. CFC is in the final stages of this process implementation and credit limit increase opportunities will be provided to our consumers upon completion. We apologize for the delay and trust that our response to this matter will be met with your satisfaction.

Review: Continental Finance LLC gives credit cards to criminals without having complete identification committing identity theft. They then in four months time sell the debt to a collection agency, the victim never knows about the crime committed because the correct address isn't used. Continental Finance LLC is now and since May of 2013 aware that account [redacted] was a fraudulent account yet they still have collection agencies coming after us.Desired Settlement: Shut them down and close the account please.

Business

Response:

We find that an account iwas opened using your personal information on April 18, 2013. Due to severe delinquency, the accoutn was written off as bad debt on August 1, 2013 and was sold to OSIRIS, a third party debt buyer, on August 30, 2013. We further find that we have not received any communication from you regarding this alleged fraudulent account until April 22, 2014. During this call, you were advised that you would need to provide CFC with a police report indicating that you have been the victim of identity theft. We have not received any further communication and/or documentation from you until 2 days later when you filed this concern. Please see the attached letter that is being mailed to you today. CFC cannot begin an investigation until you have provided all of the required documentation listed in the letter.

Consumer

Response:

Review: I opened this account in February 2015. I was not happy to find out that I had a payment due within the first 30 days. I decided to cancel the card at that point due to the $125 annual fee. I was told the fee would be lowered if I stayed with them. It was never lowered. I called again and cancelled the card after being told it could not be used at a gas pump, you had to inside to pay. I found this to be a hassle, also they increased my credit line $100 which was due to a large payment I made, then they took the increase off. This seemed fraudulent to me.Desired Settlement: I would like the $125 credited back to the account.

Business

Response:

The account was opened on 1/29/15. Our records show that on 2/23/15 you requested closure of the account. Since the account was closed within 60 days of the billing of the Annual Fee, you were to be provided a refund of the $125 Annual Fee. However, on 2/24/15, you contacted our Customer Service Department and requested the account be reopened. Due to this request, there was no refund of the Annual Fee since this fee was billed in accordance with the Terms & Conditions of the card. You then used the card for purchases. On March 31, 2015, you requested closure of the account. Since this request was not within 60 days of the billing of the Annual Fee, and since the account was activated and used for purchases, no refund of the Annual Fee was provided. Furthermore, we find no reference to an offer for a lower Annual Fee since we do not currently have a product with a lower Annual Fee. After review of your account, we will provide you with a courtesy prorated Annual Fee refund of $104.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On December 16, 2013 I called to cancel my matrix card, acct ending in 4668, and was told that I would receive my deposit of $300 in 7-30 days and on Jan 16, 2014 I still hadn't received it so I contacted the company again and was told that it wasn't put in for manager approval. I gave it a week and called again because I was told it would be sent out and still haven't received it. While the company is good for assisting in restoring credit it has been a hassle to get my deposit which upsets me because I didn't take this long to get them the money, but it has been a headache for me to get my deposit back.Desired Settlement: I would like my deposit refunded back to me in a timely manner since I have been waiting for almost 2 months.

Business

Response:

[redacted]

Due to the conversion of our cards from Discover to MasterCard, we experienced a delay in the processing of refund checks. Our records indicate that your refund was mailed on January 17, 2014 and was cashed on January 28, 2014. A copy of the cashed check is attached for your reference. We apologize for the delay in processing your refund of the $300.00 security deposit on your account and thank you for taking the time to write to us regarding this matter.

Review: I recently accepted an offer of a credit card (VERVE Card) thru this company. I was promised a $500.00 line of credit. I specifically asked not one but two representatives about a $125.00 fee for the first year. I asked when was that payment due. Both representatives said it was due AFTER the first year, at the end of the yearly cycle. I accepted the card off but when I received the card and had it activated I was immediately assessed the $125.00 fee, limiting my credit limit to $375.00. I called and spoke to [redacted] who identified herself as a lead customer service rep. who explained this fee could not be waived. I explained that it should be because the reps were giving out wrong, misleading information, at best, or at worst were simply lying. She said that since they were hired reps outside the company Continental was not responsible. They must be responsible because they are hired contractually to Continental. I woudl like my $125.00 fee waived because I verified this prior to accepting the offer. The literature, makes to claim to assess the fee once the card is activated. I believe this company is operating fraudulently and owes it's customers transparency on this matter. They are taking advantage of people desperate to get credit.Desired Settlement: DesiredSettlementID: Refund

I want the $125.00 fee refunded to me or at least my credit line should be raised to cover the fee of $125.00. Again I asked their representatives repeatedly about this issue because I wasn't sure I wanted the card if the money was taken directly from the credit limit. I believe this company knows what it is doing and taking advantage. Thank you for your time.

Business

Response:

[redacted],

Our records indicate that you were solicited for the Continental Finance Verve credit card. As indicated on the enclosed sample of this solicitation, the Terms & Conditions clearly indicate that the $125.00 Annual Fee is assessed before you begin using your card and that your initial available credit would be $375.00. Additionally, when you submitted your application via the internet, the Terms & Conditions were required to be read and accepted prior to submission of the application. You had agreed to the Terms at the time of the submission of your application for credit. Furthermore, when you contacted our Activation Department on May 16, 2014, you were verbally disclosed the fee structure of this card and advised that the Annual Fee was assessed to the card. You stated that you had previously spoken with 2 representatives who informed you that the fee was not billed until after the first year. Our Activation Representative advised you that this was not correct and that the fee is assessed immediately. You were also informed that your request for a reversal of this fee could only be honored if you elected not to activate and use the card. You elected to activate the card and, therefore, the card was activated on this date. You then used the card for purchases, which indicates your acceptance to the Terms & Conditions of this card.

In summary, we find that this fee was assessed in accordance with the Terms & Conditions of this card, which were disclosed to you in the solicitation, during the application process and verbally by our Activation Representative. Therefore, we regret that your request for a refund of this fee cannot be honored.

Consumer

Response:

Review: I am struggling with debt to the point of mental breakdown. I contacted an attorney and Incharge Debt Solutions for credit counseling. I wanted to try and pay the debts instead of wiping them clean with BK, so I signed up for the counseling service only to find out that your company refuses to participate in counseling services. So, I called you and tried to work something out and was told there will be nothing worked out and that I will still continue to be billed a monthly fee and the same horrible interest rate even if I close the account until paid. I even talked to a supervisor who basically stated sorry cant help. 1st off several months ago I called to close my account because of high fees and the lady promised me a credit limit increase and a lower fee if I stayed. The credit limit increase never came as promised and you have broken a verbal contract you made with me.

Would you rather I file bankruptcy on the card? Or try to work with you to pay it off in a timely manner?

I don't understand how your company can take advantage of people such as myself and still sleep at night? Even when I try and do the right thing?

The fact that you are not even willing to work with debt counselors shows that you are more interested in sticking it to your customers than offering good customer service and understanding. Just because my credit is not perfect does not mean you should take advantage of me and cause me more financial distress does it?Desired Settlement: Close my account, remove monthly fee, lower interest, so I can pay off balance in a timely manner and avoid bankruptcy! In a Bankruptcy no one wins!

Business

Response:

Our records show that on 12/29/14 you requested closure of this account and we received a payment in full on 12/30/14. Your account is now closed and you have no further financial obligation to us. Therefore, we find that this situation has been handled and no further action is required.

Review: I have a verve credit card with continentalfinance I got in septemeber and used it once on October I got my bill paid it with a money order because that was the only bill I got . I paid 30.00 and never heard anything from them again even switched it to where I received nonpaper statements and at the end of novemeber I called asking how much was my bill the girl said who name was [redacted] told me that I avail credit of 96.00 so I was fine didn't need to make a payment at that time. (after she found me because no one could find my info) So now this is beginning of December I went to go use it at the grocery store for 12 (knowing the card would be able to cover it ) its says not authorized so I called spoke to a shamekia,tamika something like explain my situation she proceeds to tell me the card got charged off and couldn't explain why. She even said something wasn't adding up but the notes she read me was due to non payment at this point im beyond livid because I was well under my limit with the credit card balance and to top off I have had three customer service reps tell me everything was fine and the fact I enver got a bill (email or paper) from them to even let me know how what my balance was to pay it was infurating. I explain that to her she proceeds to send me to a supervisor name [redacted] or [redacted] I explain everything him ,he basically tells me my only options are is to open a card in my name or take a settlement offer. I feel I shouldn't have to take a settlement offer because there was still credit on the card and even in the December statement there show no sign of late fees or anything . And to top off the failed to mail my bill to show how much I owed. That's failure to due process. I told the supervisor that I'm not being affected by this because it was their fault for not doing there part of the agreement (because it does say they will mail your bill or email depending on you prefences). I told him I would file a complaint and hung up . I have proof I have received nothing.Desired Settlement: since I can show I got nothing from them I want a refund and as well not to have this affect negatively on the cardholders and my credit report . I will not take fault someone lack of up holding their part of the agreement and failure to due process.

Business

Response:

We find that the account you have contacted us about is not in your name. Although you are listed as an authorized user of the account, due to privacy laws we cannot respond to this concern because you are not legally obligated for this debt. Please have the owner of the account contact us regarding any concern he may have over the charge off of this account.

Consumer

Response:

Review: On 4/26/13, I submitted payment in full in the amount of $265.45 with a copy of the New Balance due statement, with instructions to close the account, dated and signed. The check was cleared by my bank 5/2/13. I received an additional statement payment due date of July 17,13 for $4.95. I paid that amount on 6/12/13 with "2nd request to close account," dated and signed. I then received a New Billing Due Date of August 16, 2013, for $101.85. I sent that statement back with a note, "Not Owed, 3rd Notice," mailed return/receipt, signed by [redacted]. I called Continental Finance and spoke with [redacted] on 8/27/2013 and he assured me this account would be "fixed" and I would receive notification of account paid in full within 7 days. I then received a statement Payment Due Date of September 16, 2013 for $148.85. I called Continental Finance again and spoke with [redacted] on 9/16/2013. He stated, "You are not responsible for this bill and I will make sure the account is "fixed" and you will receive notification that the account has been closed." I then received a Payment Due Date of October 17, 2013 for $16.95. 5 Months to close a simple Credit Card account and it is still NOT closed and showing I owe $16.95.Desired Settlement: I want the account FINALLY CLOSED, a letter showing a ZERO BALANCE, and the reporting Credit Bureaus updated.

Business

Response:

We have reviewed our records and regret that we have no previous request to close your account prior to August 27, 2013. Please note that your monthly billing statement provided you with a toll free Customer Service Phone line, as well as, the mailing address for account inquiries. Any correspondence sent to our third party payment processor does not have a guaranteed delivery to the CFC corporate office. Therefore, any request to close the account that was submitted with your payment to the dedicated payment address was never received by CFC to process. Our records show that on August 27, 2013, the account was closed per your request and the balance was removed from the account on September 17, 2013. however, since these transactions occurred just prior to your cycle date, you were assesed the $4.95 Paper Statement Fee and the $12.00 Monthly Maintenance Fee. These fees have been removed from the account and will reflect after processing tonight at midnight. You have no further financial obligation to us.

We trust that our response to this matter will be met with your satisfaction.

Review: In the middle of Jan. 2014, I sent an electronic check via my online bill pay account from my bank to pay my credit card in full in the amount of $279. I few days later my bank called me and stated that they had mishandled a deposit and the check bounced for no reasons of my own. The bank refunded my fee and fixed the deposit. I immediately contacted Continental Finance service before the check even bounced with them and notified them of the mishap and a very nice gentlemen stated that he appreciated me fixing this and doing the right thing notifying them. I then authorized an electronic withdraw in the full amount of $279 by phone and it was taken out of my bank on 01/24/2014 and cleared. Today, I received a letter in the mail stating my credit card account was revoked for the bounced check and they wanted payment in full that is already paid. I called customer service and they stated my account was zero but then wanted me to send a western union for the payment on a $0 account. It took me several minutes to get anyone there to listen and read the notes on the account where I called and did the right thing and fixed this problem before it even was one and paid the account in full. This was not my fault in the first place but I immediately made it right with you. The customer service was rude and had no desire to help me and even after verifying everything I said they stated that they could not help me.Desired Settlement: I want someone at the corporate office to reopen my account and apologize for not taking the time to see I fixed the issue before it even was one. Which I though was the correct thing to do, especially given the fact that it was not my fault. Further this account has never been late or anything period!

Business

Response:

[redacted]

When a payment over $200 is returned by a financial institution, CFC will revoke the charging privileges of the MasterCard account and require that the payment be replaced using guaranteed funds from a money order, money gram or quick collect before the account is reinstated. We have reviewed your account and fidn that upon the return of your $279.00 payment, your charging privileges were revoked. You then made a $279.00 nonguaranteed payment to replace the return item. Although this does not meet the requirement for reinstatement of the account, we have reinstated your charging privileges as a courtesy. Please note that any return of future large payments will result in the revocation of charging privileges and will require replacement in guaranteed funds.

We trust that our response to this matter will be met with your satisfaction.