Continental Finance Company

Review: One day without notice I received a new Mastercard from them with a letter stating they are replacing my Discover card with this new card. My old card had been deactivated. I had a $9 balance. I went to their website to make a payment as I have always done but, was unable to log in. I received an error stating my username/password was incorrect. I tried to create a new account knowing that I have a different card but another error stating that an account already existed. I called the technical support and had to give 5 points of verification. The tech could not help me and transferred me. For the next agent I had to repeat my 5 points of verification and that person could not help either. This went on for 6 transfers and 1.5 hours on the phone. I got frustrated and asked that my account be cancelled and have a paper bill sent to my house. I was assured the account was closed and told I had a $25 balance that would be sent to me in the mail. I did not receive a bill and started getting calls from them. I called them back and they said that I had $48 past due. I explained the situation and they again assured me that the account was closed and they verified my address and said again, they will send me a paper bill. The very next day, I got an alert that there has been a change in my credit scoring. I looked and they hit me with two delinquencies. I immediately called and asked that they be removed and was told I had to send a letter to the corporate office. The person I spoke with (Jennifer) did not have an address for me to send it to. This is absolutely unacceptable.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the delinquencies removed from my credit. I am more than willing to pay the amount of $25 that was explained to me on the phone when I receive a bill from them.

Business

Response:

[redacted]

To address your concern over receipt of a new MasterCard without prior notice, the attached letter was mailed to you on October 25, 2013 advising that your Matrix Discover card was converting to a Matrix MasterCard due to the sale of the portfolio. Your new MasterCard was mailed 7 days after the letter was mailed to you. Information was provided on how to set up your online access. Our records show that you called on November 15, 2013 and activated the MasterCard which was 8 days prior to the date on which you could begin using the MasterCard and the Discover card would be deactivated.

Our records further show that when your October 21, 2013 monthly billing statement was generated from your Discover card account, you had a balance of $4.95. Your required payment was $4.95 prior to November 15, 2013. When your November 21, 2013 monthly billing statement was generated from your Discover card, you had a balance of $30.75, which was derived from a $1.00 purchase on 11/3/13 at "The Mandate, Inc", a $9.95 purchase on 11/8/13 at "Mediapoint Capital", 2 $4.95 "Paper Statement Fees" billed on 11/21/13 and a $4.95 "Late Fee" since no payment was received prior to your November 15, 2013 due date. Your next payment due date was December 16, 2013, with a total payment due of $30.75. On November 22, 2013, your account balance of $30.75 was transferred from your Discover card to your MasterCard. We have no record of a call from you regarding your concern over online access until December 3, 2013. Our representative offered to stay on the line and walk you through the enrollment process; however, you stated that you wanted to close the account and you were transferred to the appropriate department. Your account was closed, per your request, on December 3, 2013. On December 21, 2013 your first MasterCard monthly billing statemnt was generated with a balance of $47.29, which was derived from the previous balance of $30.75, a $4.95 credit for the duplicate posting of the Paper Statement Fee on your November 21, 2013 statement, a $0.64 Finance Charge and a $20.85 Late Fee due to your failure to make a payment prior to your December 16, 2013 due date. Your next payment due date was January 15, 2014, with a total required payment due of $47.29. On December 26, 2013, our representative provided you with a courtesy refund of the $20.85 Late Fee. Therefore, you have an outstanding balance of $26.44. Please submit your payment in full prior to your payment due date of January 15, 2014 to avoid the assessment of a Late Fee and the negative reporting of your account to your credit file. Payments can be made online, with a representative using the Western union Speedpay option (a $10.95 Western Union fee applies) or by mail to: Continental Finance Company, Po Box 105125, Atlanta, GA 30348-5125 (please include your full 16 digit account number on your payment to ensure proper posting.)

With respect to your request to have the negative reporting removed from your credit file, we regret that we are unable to honor this request. We find that you failed to make your November 2013 and December 2013 payments and you were subsequently reported as 30 days delinquent. The Fair Credit Reporting Act dictates our responsibility as a furnisher of information to the consumer reporting agencies to provide accurate information. This account is being accurately reported to the credit bureau agencies and cannot be altered.

Review: I was approved for Continental Finance Matrix Discover card April 2013.however, I have consistently faxed and mailed documentsand made several telephone calls to customer service, to prove the fact that I live at my address here in the State of [redacted] Yet, I have never received the credit card. I would love to be a customer of this company Continental Finance. I wish the Chief Executive Office, [redacted], AssistVice President of Continental Finance would please respond to my several letters that I have mailed her. I am sure being a customer of Continental Finance would be a excellent experience.Desired Settlement: never received the credit card that I was approved for April 2013, I sent several letters to [redacted] Assistant Vice President, advising [redacted] of the fact I was approved for a credit card with Continental Finance, I sincerely want to be a customer I know Continental Finance is a EXCELLENT OUTSTANDING COMPANY, I need a written response from Continental Finance. I was approved for a credit card but I have not received any responses from my request to send the credit card

Business

Response:

Our records indicate that [redacted] applied for the Matrix card on April 19, 2013. During the application process, the address of [redacted] was provided, along with the email address of [redacted] application was approved for a secured card requiring the funding of a $150.00 security deposit. [redacted] had requested that his address be changed. He was informed that once he funded the security deposit and his account was created we would complete the address change request. On June 13, 2013, [redacted] gave authorization to speak with his wife and it was requested he be approved for an unsecured credit card. Mrs. [redacted] was informed that due to our credit criteria, he could only be approved for a secured card. [redacted] did not fund the security deposit and no account was created. Unfortunately, due to new regulatory and insurance requirements, the financial institution that served as the issuer of our Matrix/Cerulean/Verve credit cards determined it was necessary to cease accepting credit card applications after June 27, 2013.

Review: Previously I had a mastercard through their company, made all of my payments on time for 16 months, then, in 2013 July, I got pregant. After 10 weeks of being pregnant was informed that my baby had a genetic defect and that he or she had a less than 50% chance of survival through the pregnancy and if they made it through pregnancy, would have mental rdation, abnormal organs, etc. This caused me to become high risk and subsequently, I had to go on intermittent leave of absence and then was hospitalized the end of december, delivered on Jan 19th and my baby lived for only 12 hours. During this traumatic stressful events, I fell behind on this account. I attempted to call and make partial payments after I informed them I what I was dealing with, and they continued to refuse to take less than the required payments due which included late fees, interest fee's, etc. I have paid this account off to their third party collection company. I have faxed copies of medical reports, letters, birth and death certificates over to [redacted], Vice President of this company.

In addition, I called Continental Finance and informed them of my situation and they did not agree to any resolution.Desired Settlement: Removal of this account from my credit report...They have unfair practices, and they were provided "complete information" on my behalf, but they continue to deny removing this account from my report. According to the law, each company has the "legal" ability to remove accounts. They are disregarding my unusual circumstances and demonstrate poor customer service and practices.

Business

Response:

[redacted]

Per our email communication, our response of August 1, 2014 to your request for removal of this tradeline remains unchanged. We sympathize with your situation; however, we have a legal obligation to accurately report the payment history on all of our accounts. Since you failed to satisfy or settle your outstanding debt with CFC, the account was charged off and sold. Although you have since satisfied the outstanding balance owed with the current owner of the debt, CFC does not receive those funds as we no longer own the debt and cannot honor your payment arrangements with a third party. Therefore, we cannot honor your request for a deletion of this tradeline from your credit file.

Consumer

Response:

Review: Hello, Continental Finance has failed to apply my $40 payment that they cashed on 12/2/2013 to my account and has thus applied a $25 late fee now causing my account to be over-balance. I called five separate times to address the issue. Each time, being told that a Supervisor would address the matter and clear it up. This company switched from Discover to MasterCard in late November '13 to early December '13. Because of the changeover, I, initially, was not upset and figured that the matter would be handled and corrected. To date (12/22/2013), it still has not; twenty days since they have cashed my money order. I first contacted them on 12/14/2013. The young lady told me that it was a weekend and she would pass it along to a Supervisor who would call me on Monday 12/16/13. No one called. I waited, checked my account again, it was still not resolved and called on 12/17/13. Again, a Rep told me a Supervisor would look into it and call me back. No one did. I then checked my account again on 12/19/13, no change. I called the company and explained the matter. I was directed to a Supervisor named [redacted] who said that he would personally speak with the Vice President to address the issue. I called twice on 12/20/13 and informed them that all I received were voicemails and no resolution. I stated that I was not going to play phone tag anymore and will forward my complaint to the Revdex.com. Please note: the Money Gram money order was purchased on 11/23/13 and mailed the same day. Continental cashed it on 12/2/13. I gave the money order # and purchase date information - all to no avail. This company keeps calling and leaving messages for me to call them back. When I do so, they are "in a meeting" or "having lunch" at 4pm EST (stated to me on 12/20/13). They do not want to address the matter and are messing up my credit. Someone stole my identity years ago and I am trying to clear things up. I have always paid this card on time and am very upset with their poor service now.Desired Settlement: I want them to apply my $40 payment that they cashed on 12/2/2013 to my account and remove any and all late fees and purchase fees affected by them:1 - not documenting my payment2- applying a late fee charge to my account

Business

Response:

[redacted]

As disclosed to you by several representatives, as well as, senior representatives and managers, CFC has no record of receipt of the $40 Money Order you are referring to and we require a copy of the front and back of the cashed money order to determine if CFC in fact received and cashed the money order, as you allege. CFC has stated to you that, in the event the money order had been received, cashed and misapplied to another account, we would reimburse you for the cost of the money order copy. As stated by our representatives and managers, we cannot proceed with any invesitigation until receipt of the copy of the cashed money order. Please obtain the copy of the front and back of the cashed money order, and send by fax to 302-454-7952 or via mail to: Continental Finance Company, PO Box 8099, Newark, DE 19714-8099. Please include your name and CFC account number on the correspondence. Please also include proof of your payment for the copy of the cashed money and indicate your requested method of reimbursment of this fee, either a check or a credit to your MasterCard account. In the event we find that CFC made an error and had cashed and misapplied the money order, we will refund the cost of the copy in the method you have selected. In addition, if there has been an error, your payment will be posted to your account using the original date of receipt and any fees that had posted as a result of nonpayment will be refunded to the account.

We look forward to receipt of the required documentation so that we may assist you in locating this payment.

Consumer

Response:

Review: On September 19, 2013 I made my payment to my credit card via the matrix credit card website, like I had in previous months. My payment was posted on 9/19/13 for the amount of $35. On 9/19/13 an adjusted payment was added back to my account for the amount of $35. On 9/21/13 a late fee was added to my account for the amount of $25. On 9/25/13 interested in the amount of $6.70 was added to my account. When I reviewed my bank statement and noticed my payment was not posted to my bank account for the payment of $35, I looked up my matrix credit card account and found these charges. I called and spoke to a woman who had said I entered the wrong account number when I made my payment. I asked to speak to a supervisor because I didn't feel it was right that I pay a late fee when I had made the payment on time. Finally I had a manger on the phone after waiting 25 mins on hold. He finally agreed to return the late fee but said I still had to pay the $95 that was owed because my bill was already generated for the month. I also told him that I wanted my credit card cancelled because I didn't believe this was appropriate customer service for not being notified that there was a problem until after the fact and me having to contact them when they had all my info such as email account and phone number. Now on 10/18/13 I made the payment of $95 via the online website for my credit card and triple checked my account information before I completed to transaction to make sure it was correct and printed out a copy of the receipt. On 10/24/13 I reviewed my bank account balances so I could pay my other bills and noticed the payment for my matrix card was not posted yet once again. When I looked up my account online, I found out on 10/18/13 my payment for $95 posted to my credit card account. On 10/22/13 There is a fee for return check charge of $25, and on 10/18/18 there is a transaction post for Adjusted payment with a post date of 10/22/13 for $95. When I tried to contact the credit card company the recording said that there was no one to process my call and I was disconnected.Desired Settlement: I would like to be credited for my payment that I had made on 10/18/13 for the amount of $95.

I would like any fees to be reimbursed to the account including late fees, returned check fees, and proper charges for interest corrected for October billing statement.

I would like to be credited for the yearly billing fee of $75 I was charged for opening the account since the account wasn't even open a full year yet.

I would like a CORRECT total bill that I owe with all the credits applied so I may make payment to the account for the correct amount.

TO HAVE THIS ACCOUNT CLOSED AND A LETTER SENT SINCE I HAVE REQUESTED ONE WHEN I CLOSED THE ACCOUNT IN SEPTEMBER AND STILL HAVENT RECIEVED ON YET!!!!!!

Business

Response:

[redacted]

A review of your account records indicates that when you processed your payments of $35.00 and $95.00, respectively, you had entered an invalid checking account number. As a result, your financial institution returned these payments with a reason of "no account/unable to locate". Since these payments wre processed by you and not CFC, there has been no error by CFC in the return of these payments and all fees assesed to your account are in accordance with the Terms & Conditions of this account, as indicated on the attached. We further find that, as a courtesy, you were provided with a refund of the $25.00 Late Fee associated with the return of the $35.00 payment. However, you were advised that this does not relieve you of the obligation to pay the total required payment due of $95.00. Additionally, after your $95.00 payment was returned, you were provided with a courtesy refund of the $25.00 Return Payment Fee. Since we find that these fees had been billed in accordance with our Terms & Conditions, the reversals of these fees were strictly as a courtesy since the return of these payments was a result of bank error. Therefore, we regret that we are unable to honor your request for a refund of any other fees and/or interest accrued as a result of your error in making your payments. Furthermore, we cannot honor your request to post the $95.00 payment to your account since CFC never received funds from your financial institution.

Per your request, the account was clsoed on September 30, 2013. A closure letter is attached.

We trust that our response to this amtter will be met with your satisfaction.

Review: In February, I paid my account in full on time. At that juncture, I asked to close the account which I believed was completed. Over the course of multiple months, I received multiple calls everyday. I spoke with accounts who stated that my account was in collections. I asked to speak with supervisors who after some time confirmed that I paid my account and on time. Even after putting notes into the system, I continued to have issues and receive calls from the company. I have spoken with this company on multiple occasions trying to close the issue. I even worked with my debt management company to have the company refund me an over payment and to have a letter sent detailing that I have closed the account in full in positive standing. I have yet to receive the letter or refund and I have just received another bill stating that I am past-due on my bill. I called the company today who stated that they can see that an "email to corporate" has been sent regarding my account. I informed them that they have until next week to rectify the issue and fulfill the commitments that I requested. I followed up with a letter to their corporate email.Desired Settlement: I would like a letter that will state that I closed the bill in full, in positive standing, and list that the delinquency and past due issues were the company's error (since this has no doubt affected my credit at the juncture). Additionally, I requested that a refund be sent to me for overpayment when I was working with my debt management company. This should include 3 over payments of $12.00.

Business

Response:

Attached is the response that was mailed to [redacted] on August 5, 2013 after a request for a closure letter was received by our call center.

Business

Response:

Please find below the status of your Continental Finance Matrix credit card account by Discover®. If you have any other questions, please contact customer service at 1-800-518-6141.

Balance- $0.00

Available Credit- $0.00

Credit Limit- $300

Open Date – September 19, 2012

Date Closed- June 12, 2013

Last Payment Date-March 29, 2013

Last Payment amount- $213.00

Status- Closed/Settled for less than balance owed

Review: The company charged me a annual charge of $87.00 on 11/01/13 for my Discover card, then I received a notice in the mail that they were changing my account to a Master Card and I had to go online and setup my new account. After the site was setup in a few days I notice there was a charge of $12.00 when I called I was told there will be a monthly charge of $12.00 at this point I said to close the account, the lady informed me since I will NOT be using the account that the $87.00 will be refunded. after 6 weeks I called since the refund was never received. I was then told it takes 8 weeks... I waited and still no payment was received. I called again and was told pretty must the the $87 was reversed on the account but I would not be getting refunded in cash, so the account now sits with an -$87 credit.Desired Settlement: I would like a refund of $87.00 Fee that was never used by me for the new year of 2014

Business

Response:

[redacted]

Although your reversal of the $75.00 Annual Fee and the $12.00 Monthly Maintenance Fee were processed to your account, no request was submitted to the Accounting department to send a refund check of $87.00 since you had previously paid these fees. Your request has now been submitted and you will receive your refund check within 10 business days.

Thank you for bringing this matter to our attention and we trust that our response will be met with your satisfaction.

Review: I have had fraudalent activity on my credit card. I informed Continental Finance via phone 3 times. Tina in customer service did nothing to help me. I asked to have the credit card blocked and she stated that was another department, which she gave me the direct phone number. I tried to phone this number and it was a fax number. I was continually told to phone the dispute department about the unauthorized charges. I called several times on 12/20/13 and was on hold for almost 2 hours, no one ever answered the phone call.

I initially phoned Continental Finance on 12/19/13 because there was a strange authorization pending for Fed-ex, which I had not placed an order with Fed-ex. I explained this to customer service and they stated they could do nothing because the authorization was for zero dollars. They asked that I keep an eye on it and call back if I noticed any charges that come through and they would block my card and send me a new one in the mail. Well, I tried this when the charges came through and all I got was the run around. I asked to have the card canceled and was told by Tina I couldn't do that, because there was now a balance on the card, which is all the fraudalent charges. I told her I was not going to pay for someone using my card for a shopping spree and that I would go to court about this, if I had to.

When I got home from work and was able to view the details for all this activity, I noticed the charges took place in Dearborn, Michigan, and I live in North Carolina. I was really upset as I noticed someone was using my credit card to charge purchases even as I was on the phone with Continental Finance, while they did nothing to help me resolve this.Desired Settlement: I would like my credit card canceled and replaced as they resolve these unauthorized charges or go to court because they did nothing to assist me.

Business

Response:

Our records indicate that on December 20, 2013 you contacted our Customer Service Department and expressed concern over purchases on your card that you stated were fraudulent. You were advised that you must speak with the Fraud Department and you were provided the phone number for the lost/Stolen Department. You had called Customer Service again on 12/20/13 and expressed the same issue and were once again provided with the phone number for the Lost/Stolen Department. On 12/21/13 you contacted the Lost/Stolen Department and on this date you were provided a replacement MasterCard account number. During this call, you were provided an opportunity to disclose all purchases which you allege are fraudulent. The total of the charges you stated were fraudulent was $1022.56. This balance remained on your former account and you were not liable for these charges during the dispute investigation. Our records further indicate that on December 22, 2013, these charges were deemed frauduelnt and have not been added to the balance on your replacement MasterCard. Therefore, we find this issue has been resolved and no further action is required.

Consumer

Response:

Review: On November 22, 2013 my credit card was stolen and 2 fraudulent charges were placed on the card. I called them within 60 minutes of the card being stolen. One charge was $30.00 and the other was $160.92 and both were made at [redacted] in San Francisco. After many phone calls because they sent nothing for me to fill out like they said they would on December 9, 2013 @ 12:55pm (PST) I talked with Julie and she said she would send the document. I received the document and on December 15, 2013 I mailed it in to the address they listed and I also faxed it to [redacted] and have the cover sheet saying it went through. I called again during the week of Christmas (December 19, 2013) and was told that everything was noted in my account and to call back after Christmas. I called today because the website still shows nothing has been done (January 6, 2004) and I spoke with [redacted] at 2:20pm (PST) told her my issue again and she hung up on me.Desired Settlement: I want the fraudulent charges of $30.00 and $160.92 removed from the account. I also want the interest charges on the account to be removed. I also want any over limit charges removed from the account. After this is done I want the account closed.

Business

Response:

Any concern you may have regarding the Lost/Stolen process or disputes of charges must be addressed directly with the Lost/Stolen Department at FDR. CFC representatives cannot assit with this process as there are strict laws that govern the dispute process and must be handled by fraud representatives. [redacted]

Review: I have had my bank mail my credit card payments using my online banking. My payment is due on the 20th every month. This month my payment was mailed on the 9th of June. As of the 21st they claim they have not received my payment. This is not the first time they have done this. When I call they blame the postal service. However when I moved I used the change of address for with my payment. They changed my address before my due date but said they didn't get my psyment. I believe they are doing this intentially to charge me a late fee. It also gets reported to the credit bureau as late payment. Please help me.Desired Settlement: I want them to not let my payment lay around on someone's desk and become late. They need to reverse any late fees I have been charge and correct reports sent to the credit bureau.

Business

Response:

Ms. [redacted],Our records indicate that this matter was corrected when the Accounting Department posted the misapplied payment to your account and backdated the payment to the original receipt date to correct any Late Fee and Interest Charges. It was furthter found that your account was provided three $35.00 Late Fee reversals when only one $35.00 Late Fee was assessed. Your account has been debited for the $70.00 erroneous credits. Your account is current with a $35.00 Payment due on August 20, 2015.[redacted]

Review: In April 2013 I received a statement for a credit card I never applied.I contacted Continental and was told not to worry,the account was going to be deleted.In May got another one,this time with late fees,called in and was told not to worry again.In June the statement showed with more fees,I wrote a letter,Now is August and now shows I owe $145.00 in fees,called and I was told that I applied for when that is not true.I did not applied,want,need this card.The account # 5 2 940116Desired Settlement: Delete this account

Business

Response:

Our records show that an application was received containing [redacted] personal information. An account was opened for her on January 22, 2013, at which time her card was mailed to the address on the application and the first billing statement was generated reflecting the $75.00 Annual Fee. Due to failure to activate the card within 30 days of the open date, the account was closed and the Annual Fee was removed from the account. [redacted] had no financial obligation to us. However, on April 10, 2013, [redacted] contacted our Customer Service Department and stated that her card was lost. She wanted a replacement card sent to her and the account reopened so that she could make a payment. The account went through the Lost/Stolen process, a new account number was assigned to her, a new card was mailed on April 13, 2013 and the $75.00 Annual Fee was billed to her new card. [redacted] contacted us again on June 3, 2013 and stated that she never received her replacement card. A card was mailed to her on June 14, 2013 and a courtesy refund of the $25.00 Late Fee was provided to the account. On August 16, 2013, we received a call from a gentleman who stated he was the spouse of [redacted] He stated that [redacted] had not opened this account and that she is out of the country until October 2013. Since there is no authorization from [redacted] allowing us to speak with any third party regarding her account, we advised the caller that [redacted] would need to contact us for further assistance. No other contact has been made by either party.

Since we find that the card was never activated and/or used for purchases, we have closed the acocutn, reversed all fees and [redacted] has no financial obligation to us. Since we do not report a tradeline until usage of the card, there has been no reporting of this tradeline to [redacted] credit file.

We trust that our actions to resolve this matter will be met with your satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: continental finance close my account without my permission because I was late on a payment. They closed my account online which I could not access to make a payment when I tried to. I called in about the issue and they wanted me to pay over the phone and charge me 10.95 over the phone for a third party company to handle the transaction. I called them and told them to open my account online so I can make a payment and they refused they did this for my wife what she made payments and was okay I called back numerous times and asked if they would please unlock my account so I could pay a payment I'm not paying $10.95 to pay over the phone that's ridiculous. Now I get collection calls that they sent my account to a collection agency and for some reason my current balance has doubled.continental finance has ripped me off and they know it and the government lets them get away with it.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my internet account open so I can make payments again so I can pay this card off the right way. I want my account current from its original balance not Double. I am very disappointed with the service.

Business

Response:

Mr. [redacted],Our records indicate that, due to your failure to maintain a positive payment history, the account was written off as a bad debt on November 30, 2014. Upon the charge off of the debt, your online access was revoked. The debt was then sold to UDH, an outside debt buyer, on December 30, 2014. Upon sale of the debt, CFC cannot enter into payment arrangements. Please contact U[redacted] to make payment arrangements.Sincerely,[redacted]

Consumer

Response:

Review: I'VE HAD THE CARD SINCE JULY OF 2014. SOMETIMES I PAY ON TIME OTHER TIMES I PAY A BIT LATE. I AM NOT CURRENTLY EMPLOYEED NOW. FIRST OF, THEY HARRASS THE HECK OUT OF YOU IN MAKING DAILY CALLS TRYING TO COLLECT. THEY CALL AT LEAST 5 TIMES A DAY. IT HAS GOTTEN SO BAD, THAT I BLOCKED THEIR NUMBER SO IT WILL GO INTO VOICEMAIL. SECOND, THEY KEEP ADDING LATE FEES AND THEIR FEES KEEP GOING UP!!!! THEY WERE $25, NOW IT'S $45. THE BALANCE NEVER GOES DOWN AND IT SEEMS LIKE I KEEP PAYING AND NOT GETTING ANYWHERE. YOU NEED TO INVESTIGATE THEIR PRACTICES AND LOOK TO SEE IF EVRYTHING THEY ARE DOING IS LEGIT!Desired Settlement: I WANT FEES WAIVED AND I ALSO WANT THEM TO OR WRITE PAY OFF MY BALANCE AND CLOSE MY ACCOUNT! I DO NOT WANT THIS CARD ANYMORE AND I DON'T WANT THEM REPORTING ME LATE TO THE CREDIT BUREAUS. I WANT THEM TO SAY THAT ACCOUNT WAS CLOSED BY CONSUMER SO IT WANT HURT MY CREDIT!

Business

Response:

With respect to your concern over the collection efforts made on this account, Our records indicate that your payment due date was August 8, 2014 and payment had not been received as of August 11, 2014. As a result, your account was considered to be past due. The account was placed into our auto dialer for our collection department and courtesy payment reminder phone calls were made to you. Since you had provided us with three phone numbers (home, work and cell) as a method to contact you, these numbers were placed into our dialer. Collection calls would begin no earlier than 8AM and would cease at 9PM, with no exception. Additionally, once contact was made with you on any of your contact numbers, your entire account file would be removed from the dialer for that business day. Each morning the dialer would review our account database and, if still reflected as past due, your account would be added for the call campaign for that business day. Should a consumer wish to opt out of phone communication, they have the option of supplying the creditor with a cease and desist request. Upon receipt of such request, your phone number(s) would immediately be removed from the account records. We have removed your phone number from any further collection efforts made via this avenue.Based on the information, we do not consider the call volumes to be excessive, nor contrary to the Fair Debt Collection Practices Act (FDCPA). Therefore, we find no basis for your allegation that we have contacted you outside of our legal allowable timeframe or have harassed you in any way. We have closed your account, per your request. We have reviewed your account and find that all fees have billed in accordance with the Terms & Conditions of this account. Therefore, we regret that we cannot honor your request for removal of these fees. Please remit your total required payemnt due of $140.00 by the payment due date of February 8, 2015 to avoid any further late penalties.[redacted]tCustomer Relations

Review: Continental Finance 2nd Letter of Complaint and Payoff of current balance:

• Balance transfer requested from Capital One in July 2013

• Balance transfer check from Capital One placed a stop payment due to the length of time to process in mid-August 2013

• Continental Finance “suspended” my charging and online privileges due to “suspicious” activity

• I was not notified I could not pay on line nor that I could not write a personal check – I had to call the company

• I mailed a Money Gram money order 09/02/13 for a payment of $29.00 for September 2013 payment – receipt enclosed – account never credited

• Payment not received as of 09/19/13 - Letter of complaint faxed 09/12/13 to [redacted] with no response from your company

• Call received on 09/14/13 from Continental Associate to “collect” payment which was mailed 09/02/13

• All payments were made on time according to agreement

• This letter is to be filed with other complaints on your company

• My credit will be affected unfortunately, due to the faults of your firm

• I will take appropriate steps to protect my credit

• The unethical business practices of you company is not unacceptableDesired Settlement: I have worked hard to repair my credit. I want confirmation that my credit will not be harmed as my employment is affected as well as credit opportunities.

Business

Response:

Our records indicate that on August 13, 2013 we received a $245.00 payment at our Corporate Office. This payment was forwarded to CFC by Discover Financial Services. As indicated on the enclosed copy of the check, you had failed to provide Capital One with the appropriate payment address for CFC and Capital One submitted your payment to an organization other than your Matrix card issuer. When this payment was presented to Capital One for payment, we received notifcation that a stop pay had been placed on this check and funds would not be released to CFC. On August 19, 2013 we reversed the payment from your account. Because we are only provided with notiifcation of a stop pay and no further information is provided, it would be viewed as an attempt to not pay CFC. Therefore, in accordance with our policy, your charging privileges were revoked and a letter was mailed to you advising of the revocation. Continental Finance Company has the right to revoke your charging privileges at any time as stated in your cardmember agreement. In accordance with regulations, a consumer who provides a check payment to an organization that is not honored, regardless of the reason, must present a replacement payment equal to or greater than the dishonored payment. CFC requires that the replacement payment be made in the form of guaranteed funds due to the fact that the previous payment was not honored. On September 26, 2013, our payment processor received and posted a $29.00 money order to your account. Although this is considered to be guaranteed funds, you have failed to replace the full $245.00 payment that was returned. Therefore, to have your charging privileges reinstated, please submit the remaining amount of $216.00. Payments should be mailed to: Continental Finance, PO Box 105125, Atlanta, GA 30348-5125. Please include your full printed legible name, as well as, your account number, to ensure prompt posting to your account. Once received, your charging privileges will be reinstated. As a courtesy, we have reversed the $13.65 Late Fee that was assesed to your account since we find that, although you failed to provide Capital One with the correct payment address for your Matrix card account, you had made a good faith effort to make the payment to the account.

We trust that our response to this matter will be met with your satisfaction.

Review: I applied online for a Matrix credit card. Received an e-mail asking for more personal information for the application. Documents were mailed delivery confirmation on May 25, 2013 in which from the USPS website for tracking it shows that you had received on 05/30/2013. I have not had a response from the company as to if approved or denied for a Matrix credit card. I tried to contact Continental Finance by phone, there was no number on the e-mail received for contact by phone, however I found a phone number on theyellowpages.com website for the same business name, in the Newark, DE area. When calling this number there was no answer.On July 6th I sent an e-mail to the e-mail found on the paperwork received as to what is involved in this summary involving taking personal information that was requested, but no response as to approval by mail. Items were sent delivery confirmation within your 30 day time frame, and no further processing has been done as have not received any response.Desired Settlement: Requesting any action allowed by law for failure to process documents within the 30 day time frame that were received. If you are not going to process then I want my original personal documents back as not used as intended, or back if used, and denied. I do not want my records on file as it involves personal documents that if your not going to finance a credit card nor process then you do not need.

Business

Response:

Our records indicate that on May 16, 2013, [redacted] applied for the Matrix credit card. Due to some discrepancies on her application, she was sent an email requesting additional documentation to validate her identity. On May 31, 2013, we reviewed the documentation she had provided and resubmitted her application for a decision. Her application was approved for a secured credit card, requiring a $300 Security Deposit. The information below is a text copy of the email that was sent to her email address of [email protected]. We find that [redacted] failed to fund the required security deposit, which nullified her application. Unfortunately, due to new regulatory and insurance requirements, the financial institution that served as the issuer of our Matrix/Cerulean/Verve credit cards determined it was necessary to cease accepting credit card applications after June 27, 2013.

Continental Finance

P.O. Box 8099

Newark, DE 19714-8099

5/31/13

Reference Number: [redacted]

Congratulations! You are approved for a secured Matrix credit card!

However, before we can create and mail your card, we will need a security deposit in the amount of $300 to secure your card. Please note that this is a deposit and not a fee and that all deposits are fully refundable.*

To make your deposit for your secured card, use one of the following methods:

1) Debit or Credit card

Call us at 1-866-449-4514 and we can process your payment over the phone using your debit or credit card. Our hours of operations are Monday through Friday 8:00am - 9:00pm ET and Saturday 9:00am - 1:00pm ET.

2) Western Union Quick Collect

Sending money is fast and easy with over 380,000 participating agent locations worldwide. Western Union is available at places such as supermarkets, check cashers and convenience stores.

Click here http://www.westernunion.com/Home to SEND MONEY IN PERSON

Go to your nearest Western Union branch and use the following information:

Send To: Continental Deposit

Code City: CFCDeposit

State: DE

To properly credit your account, please include the last 4 digits of your social security # on the Account Number with Company line contained in Section 2 of the Western Union QuickCollect form.

Click here http://www.westernunion.com/Home to SEND MONEY ONLINE

To send money by phone, please call 1-800-CALL-CASH (1-800-225-5227) and use the following information:

Send To: Continental Deposit

Code City: CFCDeposit

State: DE

Account Number: Last 4 digits of your social security number

Your deposit amount due: $300

3) MoneyGram

Money transfers are fast and easy when you use MoneyGram.

Click here https://www.moneygram.com/wps/portal/moneygramonline/home/sendmoney?CC=US&LC...⇄ to SEND MONEY IN PERSON

Go to your nearest MoneyGram branch and use the information:

Receive Code: [redacted]

Company Paying: Continental Finance

City/State: Newark/DE

Account Number: Last 4 digits of your social security number

Your deposit amount due: $300

4) Mail your payment to:

Continental Finance

PO Box 8099

Newark, DE 19714-8099

Your deposit amount due: $300

Once we receive your deposit we will create your card account and mail out your card.

Don’t forget these great card benefits:

Monthly reporting to the three credit bureaus.

Build positive credit history.

Use your card at locations wherever Discover® is accepted

Free online account access 24/7

If you have any questions or need any assistance along the way, please don’t hesitate to contact us at 866-449-4514 Monday through Friday 8:00am - 9:00pm ET and Saturday 9:00am -1:00pm ET.

We thank you for your interest in the Matrix credit card and hope to be able to serve your future financial needs.

Sincerely,

Customer Service Department

* If you pay your account balance in full and close your account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

"We find that [redacted]t failed to fund the required security deposit, which nullified her application. Unfortunately, due to new regulatory and insurance requirements, the financial institution that served as the issuer of our Matrix/Cerulean/Verve credit cards determined it was necessary to cease accepting credit card applications after June 27, 2013."

The above quoted message was copied to respond to. There was no required security deposit

disclosed at the time of the application.

I never received a message later requesting a security deposit.

At the initial application there was no disclosure of possible request for a security deposit later

to nullify the application.

Was concerned because there was no response after sending personal documents by mail as

what led to complaints.

I find their reply an outright lie in denial of credit, and keeping of my personal documents.

Ask that due to their false disclosure that my personal documents made and sent for my

application are returned to prevent any fraud on their part from false disclosures.

Business

Response:

Per your request, attached are the documents that we received, verified and used to resubmit your application for credit.

Review: on June 17th I received 4 calls from the company, the last person I spoke to was [redacted]. I asked why the company kept calling me when my payment was not due until June 22nd. [redacted]e told me umm OK bye and hung up on me. Today I called because I tried to go online to make a payment the the website locked me out after 2 attempts on my password. I decided to call the company for assistance on unlocking the account (the website told me I would have to wait 6 hours before it could be unlocked) well the gentleman I spoke with told me they dont unlock. He advise me my payment was due yeterday, I told him I thought it was due the 22nd and was attempting to make a paymant and how a [redacted] called me yesterday and didnt even advise me of this. So he said he could take my payment over the pbone and he would have to charge me $10.95 to do so, I asked if he could please wavie the fee as a one time, he said he would have to check with his supervisor and proceeded to ask me my routing number to my bank. I stopped him and told him I would not give him my information unless I knew if the fee could be waived. He told me to hold. He came back on the line and said his superviosr said they could do me a favor and give me a discount, instead of paying $10.95 they could charge me $4.95. I said that I would wait to make my payment once the account was unlocked. He advised me if I didnt make a payment NOW they were going to charge me a $25 late fee at midnight. I told him how could he charge me a late fee if I would make the payment before midnight once the account was unlocked. He told me because I am not making the payment now. I didnt understand what the diffrence was and he didnt have an explanition only that he wanted to attempt to collect. I told him I would make the payment today. He said OK if you think paying $25 on a late fee is better then $4.95 fine. I hung up and called again, this time I spoke with a [redacted] (she had a jamacian accent) I told her wnat happen she apologized and told me I could make the payment with her for only $4.95 BUT there is already a late fee of $25 that is on the account because there is no grace period. I told her what the other gentleman had just told me there is no late fee until midnight. She told me NO you have a $25 late fee and that it was an attempt to collect ( I am calling them to try and make a payment to help me unlocked my account) and they turn the table. I am just baffeled by the help I have gotten and NOT only that but forcing me to make a payment and telling me I dont have a $25 late fee then I do, which one is it??Desired Settlement: I would like the $25 late fee reversed, since I attempted to make the payment twice with no help. And not only that, they called me yesterday and NOT once was I told the payment was due yesterday even after I told [redacted] my payment is due on June 22nd. He didnt bother correcting me he just hung up on me. Very poor customer serivce, not well trained.

Business

Response:

Our records indicate that your online payment of $40.00 posted on June 19, 2014. Although your payment due date was June 17, 2014, no late fee was assessed since your payment was received within the 2 day grace period. Therefore, no action is required on your account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I owe a balance on my Verve credit card through this company. There have been many personal issues lately and I forgot about it. I attempted today to contact the company to set up a payment and was told they sold my account to a collection agency. I had already talked to the agency and they were extremely rude. I spent many years doing collections and know they could pull my account back from the agency as I have no problem paying Continental Finance but have a big problem dealing with rude people. I want to pay this debt but I want to pay it to the company I owe it to.Desired Settlement: DesiredSettlementID: Contact by the Business

I would like Continental Finance to contact me and allow me to set up a payment to settle this account

Business

Response:

We regret that we cannot honor this request. Once the debt is sold, CFC cannot enter into payment arrangements or can recall the debt.

Review: I have a credit card with this company called verve credit card. I have written them a letter explaining my financial situation at this time, I offered to make out some type of payment arrangements but they continue to call my employer everyday all day long and harass my job. I am concerned that if this continues I will not have a job for much longer.Desired Settlement: I would like them to waive my payment balance for harassing my job

Business

Response:

Ms. [redacted],When you applied for the Verve MasterCard account, you provided 2 contact numbers for you (home & Work) therefore, when your account became past due, we began contacting you at the numbers you had provided to us. Additionally, we have no record of any request from you to discontinue calls to that phone number. However, as a courtesy, I have removed the work phone number from your account records and you will no longer receive collection efforts via that phone number.Our records show that on June 4,2 015 we sent you a response to your letter stating that we would accept a settlement on your outstanding balance. You were offered a settlement of $432 in 3 payments of $144 due 6/18/15, 7/2/15 and 7/16/15 respectively. To date we have not received any of the settlement payments. As a courtesy, we will reoffer this settlement to you. The offer will be for $432, in a lump sum payment or 3 payments of $144 due August 10, 2015, August 24, 2015 and September 7, 2015 respectively. Once you have satisfied the terms of the settlement offer, we will reverse all of the remaining fees on your account and you will have no remaining financial obligation to us. Additionally, your account will be reported as “legally settled for less than the balance owed”. However, if you fail to satisfy this settlement arrangement, you will continue to be financially responsible for the full account balance. In order to accept this offer, you must call [redacted] today. Tell the customer service representative that you want to accept the settlement offer that was mailed to you. Please make the check payable to Continental Finance Company, include your full 16 digit account number on the payment, and mail to Continental Finance Company, LLC, P.O. Box 8099 Newark, DE 19714-8099.Sincerely,[redacted]Vice PresidentCustomer RelationsThis is an attempt to collect a debt and any information obtained will be used for that purpose.

Review: The partial account number you are fraudulently reporting to my 3 credit bureaus is [redacted]. This account is NOT MINE and I have never had an account with your company. I have sent three certified letters demanding that you delete this account from my credit reports yet you have never once responded to my request. You have failed to ever provide me with evidence showing who opened this account and continue to illegally report this account.

The resolution I want is for you to IMMEDIATELY DELETE this account from all 3 credit bureaus as well as send me a letter showing that you have deleted the account. I will give you 7 days to respond to this email before I file a complaint with the Delaware State Attorney Generals office as well as the Federal Trade Commission. I will also file a civil lawsuit in which I will seek damages for you incompetent, illegal behavior.

If you delete the accounts from ALL 3 CREDIT BUREAUS I will consider this matter closed.Desired Settlement: The resolution I want is for you to IMMEDIATELY DELETE this account from all 3 credit bureaus as well as send me a letter showing that you have deleted the account.

Business

Response:

[redacted],We have reviewed our database and found a total of 7 applications for credit that were submitted using your personal information. We have included printouts of all 7 online applications for your review. We find that the first 3 applications for credit were declined. However, your fourth application for credit was submitted on 11/12/2007 and was approved. This account was never activated for use and was closed within 30 days of the open date. Your fifth application for credit was received on May 19, 2008 and was approved. This account was activated and used for purchases. We have included the monthly billing statements for your review. Due to severe delinquency, this account was written off as a bad debt on August 31, 2008 and was sold to [redacted], a third party debt buyer, on September 24, 2008. Two additional applications for credit were received after this account was charged off and were declined. We further find that the addresses listed on the applications and your approved accounts are listed as previous addresses in a report obtained from PeopleSmart.com. Therefore, we find no evidence to substantiate your allegation that this account was opened without your knowledge. If you still believe that you have ben the victim of identity theft, please provide a completed police report reflecting this account and also name any suspects you believe to have been responsible for these actions. In addition, you must be willing to prosecute any and all suspects and this must be documented in the report as well. You may provide this report to: Continental Finance Company, Po Box 8099, Newark, DE 19714-8099.Sincerely,[redacted]

Review: I have had a zero balance on my credit card for some time now, but for some reason, I keep getting charged a monthly payment. Also, at least once a year my credit limit is raised (without my knowledge or consent) and when that happens, I get slapped with a huge fee for that as well. To my knowledge, this isn't even legal.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like my credit card cancelled with no penalties from the company. And an apology.

Business

Response:

We are unable to locate an account under the name you have provided. Please provide the name as it appears on your Continental Finance credit card and/or the full 16 digit account number so that we may research your concern and proivde a response.

Sincerely,

Beverly Knotts

Assistant Vice President

Customer Relations

Consumer

Response: