Continental Finance Company

Review: this all started with a fraud charge that I wanted them to take off of my account. it was defective merchandise that I had bought from a seller on ebay. the charge was only 55.00. you would have thought it was 5500 dollars. this was the way I was treated by continental finance. I was given the run-around just to get my 55.00 back. I faxed all the info that I was asked to fax. I did everything asked of me in a timely manner. this all started in sept. of 2013. finally, in dec, I was given the run-around even more because there still had been no resolution. I had been transferred,on the phone, all over to various departments of people who had no idea about what they were doing. I was so frustrated that I said I want my account closed. then, I was told that there was a temporary refund of my 55.00. it could be reversed at any time. I needed to get with the seller to send the merchandise back . I had previously explained several times to the rep named r--- that I would send merchandise back if seller paid for it as the shipping fees were 40.00. I still got the run-around.I closed this account on dec 13th 2013. I was still receiving late collection calls from representatives of the company. I was told on dec 13th my returned money would be 156.00 and some change. I called again toward the end of dec. to see where my money was. I was told then that my refund would only be 135.00 and some change because of late fees. I questioned late fees, as I had closed the credit card in plenty of time of avoiding late fees. I was never late on my payments. I always paid over the amount due. since I have had the card, I paid every month in full with the exception of dec.I was told there was some type of mix up and those charges would be reversed. then I started receiving calls everyday from the company stating that I owe them money. I said to the rep, no, you owe me my money. then, the last rep I spoke to I was told that my money was being processed. he wasn't sure when my money would come. then he said my amount would be 105.00 and some change. I then asked to speak to a supervisor. I wanted my original 156.00 and change that I was due. each time I spoke with a rep I told them that I was due 156.00 and change. I would in return be told, we will remove the late charges that you have incurred. I questioned where are late charges coming from? I could never get a straight answer from anyone. I have been transferred, put on extended holds on the phone. no one seems to know what is going on. I even spoke with the lady that called saying that I was late. she said she would get the late calls-harassing calls to stop. however, that never happened. now I have a check sent to me from wells fargo for 103.20. I do not have any type of printout to show where my payments are. I was immediately taken off the computer when I closed the account. I would have been charged extra if I had paper printouts mailed to me. I think that is a rip-off too. now it seems that my money is in their pockets and I am out of at least 53.00 for bogus charges that keep increasing each time continental finance calls me. also I still am getting statements from this company on my computer stating that I still owe them money. that means that the account is still opened . however, I can't log in. they are trying to ruin my credit and keep an account opened that I have closed nearly two months ago. they are trying to mess up my credit rating with bogus late charges. this all sounds like fraudulent activity to me. I feel I have been taken advantage of by a supposedly reputable financial institution. I feel they have reversed the charges from the fraud claim that I made so that they do not have to give me my 55.00 back. I feel this is probably where the missing money is coming from and they are trying to make up bogus late charges to keep from giving me all of my money back. I feel they take money from little people like me to build their corporations bigger and stronger. then they change names and people like me can then no longer even qualify for the smallest amount of a credit card. I originally joined this company when it was discover credit card because I thought this would be a better company than the usual visa, master card companies. when they changed over, I felt like they are just like all the rest. I was right.Desired Settlement: I want a printout for the entire year of 2013. I do not believe that I still owe what they say I owe. I want the rest of my money refunded to me immediately. I want that account closed on the date in which I closed it. dec 13, 2013. I want my credit report to reflect that. I want something in writing with continental fiances' letter-head stating this account was closed and paid in full so that I can give it to my three credit bureaus. I want any negative points against me removed. I don't want my credit damaged in any way

Business

Response:

Please see the attached printouts of activity for 2013. We also have included a closure letter , per your request.

Business

Response:

January 7, 2014

Per you request, we have closed your Continental Finance Cerulean MasterCard account on January 7, 2014. Your balance at the time of closure was $174.76. You are still responsible for the remaining balance and any fees that may occur. In accordance to the terms and conditions of your Cardmember agreement, closing an account does not suppress fees and finance charges from accruing on your account.

If you have any further questions regarding your account, please contact our Customer Service Department at 1-866-449-4514.

Best regards,

Consumer

Response:

Review: In April 2015, I called to close my account with Continental Finance which still had a remaining balance of 146.02 after my security deposit was returned to me. In May 2015, I called in to pay half of my remaining balance which was $73.01. Since the account was closed, I asked the representative that I made the payment with that no additional charges would be added to the account and she stated that was correct and in the month of June I would only owe the other $73.01. Well since my account was closed, I cannot access the online tool to make a payment and to make a payment with a representative is $10.95. I did miss the payment due date since it slipped my mind but I received a call on June 24th, that my account was past due and was now $128. The representative that contacted me did not verify any information before she started discussing the details of my account either. I was told that I had assessed 2 ($12) monthly maintenance fees and a $25 late charge. The representative stated that the late fee could possibly be waived if I had not had another one waived within the calendar year. She then stated that I still would have to pay the $102 for the monthly maintenance fees and my remaining balance. I told her there should be no maintenance fees since the representative I spoke with previously stated I just needed to pay the $73.01 to officially have a zero balance and the account closed. I also stated that the annual fee should be prorated since I would in fact be using the card for an entire year and it would not be fair to pay for the full fee. She then continued to argue with me and I asked to speak with a supervisor. He as well was of no help and finally I just stated that I would not make a payment on the account until it's resolved. I rather the account go to collections and settle for the amount I was told I owed. I was willing to pay that amount on the phone with the representatives but they did not want my payment so I will hold on to my money until this is resolvedDesired Settlement: I would like the additional fees ($24 in maintenance fees and $25 late fee) removed from my account as well as the annual fee to be prorated for the months of May-September I will then pay the remaining balance on the account. .

Business

Response:

Ms. [redacted],Your account was provided an additional $35.00 late fee refund as a courtesy and your account balance is $90.63 due 8/20/15. Please make this payment in full to avoid any further assessment of fees.Sincerely,[redacted]

Vice PresidentCustoemr Relations

Review: In February, I paid my account in full on time. At that juncture, I asked to close the account which I believed was completed. Over the course of multiple months, I received multiple calls everyday. I spoke with accounts who stated that my account was in collections. I asked to speak with supervisors who after some time confirmed that I paid my account and on time. Even after putting notes into the system, I continued to have issues and receive calls from the company. I have spoken with this company on multiple occasions trying to close the issue. I even worked with my debt management company to have the company refund me an over payment and to have a letter sent detailing that I have closed the account in full in positive standing. I have yet to receive the letter or refund and I have just received another bill stating that I am past-due on my bill. I called the company today who stated that they can see that an "email to corporate" has been sent regarding my account. I informed them that they have until next week to rectify the issue and fulfill the commitments that I requested. I followed up with a letter to their corporate email.Desired Settlement: I would like a letter that will state that I closed the bill in full, in positive standing, and list that the delinquency and past due issues were the company's error (since this has no doubt affected my credit at the juncture). Additionally, I requested that a refund be sent to me for overpayment when I was working with my debt management company. This should include 3 over payments of $12.00.

Business

Response:

Attached is the response that was mailed to [redacted] on August 5, 2013 after a request for a closure letter was received by our call center.

Business

Response:

Please find below the status of your Continental Finance Matrix credit card account by Discover®. If you have any other questions, please contact customer service at 1-800-518-6141.

Balance- $0.00

Available Credit- $0.00

Credit Limit- $300

Open Date – September 19, 2012

Date Closed- June 12, 2013

Last Payment Date-March 29, 2013

Last Payment amount- $213.00

Status- Closed/Settled for less than balance owed

Review: On September 19, 2013 I made my payment to my credit card via the matrix credit card website, like I had in previous months. My payment was posted on 9/19/13 for the amount of $35. On 9/19/13 an adjusted payment was added back to my account for the amount of $35. On 9/21/13 a late fee was added to my account for the amount of $25. On 9/25/13 interested in the amount of $6.70 was added to my account. When I reviewed my bank statement and noticed my payment was not posted to my bank account for the payment of $35, I looked up my matrix credit card account and found these charges. I called and spoke to a woman who had said I entered the wrong account number when I made my payment. I asked to speak to a supervisor because I didn't feel it was right that I pay a late fee when I had made the payment on time. Finally I had a manger on the phone after waiting 25 mins on hold. He finally agreed to return the late fee but said I still had to pay the $95 that was owed because my bill was already generated for the month. I also told him that I wanted my credit card cancelled because I didn't believe this was appropriate customer service for not being notified that there was a problem until after the fact and me having to contact them when they had all my info such as email account and phone number. Now on 10/18/13 I made the payment of $95 via the online website for my credit card and triple checked my account information before I completed to transaction to make sure it was correct and printed out a copy of the receipt. On 10/24/13 I reviewed my bank account balances so I could pay my other bills and noticed the payment for my matrix card was not posted yet once again. When I looked up my account online, I found out on 10/18/13 my payment for $95 posted to my credit card account. On 10/22/13 There is a fee for return check charge of $25, and on 10/18/18 there is a transaction post for Adjusted payment with a post date of 10/22/13 for $95. When I tried to contact the credit card company the recording said that there was no one to process my call and I was disconnected.Desired Settlement: I would like to be credited for my payment that I had made on 10/18/13 for the amount of $95.

I would like any fees to be reimbursed to the account including late fees, returned check fees, and proper charges for interest corrected for October billing statement.

I would like to be credited for the yearly billing fee of $75 I was charged for opening the account since the account wasn't even open a full year yet.

I would like a CORRECT total bill that I owe with all the credits applied so I may make payment to the account for the correct amount.

TO HAVE THIS ACCOUNT CLOSED AND A LETTER SENT SINCE I HAVE REQUESTED ONE WHEN I CLOSED THE ACCOUNT IN SEPTEMBER AND STILL HAVENT RECIEVED ON YET!!!!!!

Business

Response:

[redacted]

A review of your account records indicates that when you processed your payments of $35.00 and $95.00, respectively, you had entered an invalid checking account number. As a result, your financial institution returned these payments with a reason of "no account/unable to locate". Since these payments wre processed by you and not CFC, there has been no error by CFC in the return of these payments and all fees assesed to your account are in accordance with the Terms & Conditions of this account, as indicated on the attached. We further find that, as a courtesy, you were provided with a refund of the $25.00 Late Fee associated with the return of the $35.00 payment. However, you were advised that this does not relieve you of the obligation to pay the total required payment due of $95.00. Additionally, after your $95.00 payment was returned, you were provided with a courtesy refund of the $25.00 Return Payment Fee. Since we find that these fees had been billed in accordance with our Terms & Conditions, the reversals of these fees were strictly as a courtesy since the return of these payments was a result of bank error. Therefore, we regret that we are unable to honor your request for a refund of any other fees and/or interest accrued as a result of your error in making your payments. Furthermore, we cannot honor your request to post the $95.00 payment to your account since CFC never received funds from your financial institution.

Per your request, the account was clsoed on September 30, 2013. A closure letter is attached.

We trust that our response to this amtter will be met with your satisfaction.

Review: Hello, Continental Finance has failed to apply my $40 payment that they cashed on 12/2/2013 to my account and has thus applied a $25 late fee now causing my account to be over-balance. I called five separate times to address the issue. Each time, being told that a Supervisor would address the matter and clear it up. This company switched from Discover to MasterCard in late November '13 to early December '13. Because of the changeover, I, initially, was not upset and figured that the matter would be handled and corrected. To date (12/22/2013), it still has not; twenty days since they have cashed my money order. I first contacted them on 12/14/2013. The young lady told me that it was a weekend and she would pass it along to a Supervisor who would call me on Monday 12/16/13. No one called. I waited, checked my account again, it was still not resolved and called on 12/17/13. Again, a Rep told me a Supervisor would look into it and call me back. No one did. I then checked my account again on 12/19/13, no change. I called the company and explained the matter. I was directed to a Supervisor named [redacted] who said that he would personally speak with the Vice President to address the issue. I called twice on 12/20/13 and informed them that all I received were voicemails and no resolution. I stated that I was not going to play phone tag anymore and will forward my complaint to the Revdex.com. Please note: the Money Gram money order was purchased on 11/23/13 and mailed the same day. Continental cashed it on 12/2/13. I gave the money order # and purchase date information - all to no avail. This company keeps calling and leaving messages for me to call them back. When I do so, they are "in a meeting" or "having lunch" at 4pm EST (stated to me on 12/20/13). They do not want to address the matter and are messing up my credit. Someone stole my identity years ago and I am trying to clear things up. I have always paid this card on time and am very upset with their poor service now.Desired Settlement: I want them to apply my $40 payment that they cashed on 12/2/2013 to my account and remove any and all late fees and purchase fees affected by them:1 - not documenting my payment2- applying a late fee charge to my account

Business

Response:

[redacted]

As disclosed to you by several representatives, as well as, senior representatives and managers, CFC has no record of receipt of the $40 Money Order you are referring to and we require a copy of the front and back of the cashed money order to determine if CFC in fact received and cashed the money order, as you allege. CFC has stated to you that, in the event the money order had been received, cashed and misapplied to another account, we would reimburse you for the cost of the money order copy. As stated by our representatives and managers, we cannot proceed with any invesitigation until receipt of the copy of the cashed money order. Please obtain the copy of the front and back of the cashed money order, and send by fax to 302-454-7952 or via mail to: Continental Finance Company, PO Box 8099, Newark, DE 19714-8099. Please include your name and CFC account number on the correspondence. Please also include proof of your payment for the copy of the cashed money and indicate your requested method of reimbursment of this fee, either a check or a credit to your MasterCard account. In the event we find that CFC made an error and had cashed and misapplied the money order, we will refund the cost of the copy in the method you have selected. In addition, if there has been an error, your payment will be posted to your account using the original date of receipt and any fees that had posted as a result of nonpayment will be refunded to the account.

We look forward to receipt of the required documentation so that we may assist you in locating this payment.

Consumer

Response:

Review: Previously I had a mastercard through their company, made all of my payments on time for 16 months, then, in 2013 July, I got pregant. After 10 weeks of being pregnant was informed that my baby had a genetic defect and that he or she had a less than 50% chance of survival through the pregnancy and if they made it through pregnancy, would have mental rdation, abnormal organs, etc. This caused me to become high risk and subsequently, I had to go on intermittent leave of absence and then was hospitalized the end of december, delivered on Jan 19th and my baby lived for only 12 hours. During this traumatic stressful events, I fell behind on this account. I attempted to call and make partial payments after I informed them I what I was dealing with, and they continued to refuse to take less than the required payments due which included late fees, interest fee's, etc. I have paid this account off to their third party collection company. I have faxed copies of medical reports, letters, birth and death certificates over to [redacted], Vice President of this company.

In addition, I called Continental Finance and informed them of my situation and they did not agree to any resolution.Desired Settlement: Removal of this account from my credit report...They have unfair practices, and they were provided "complete information" on my behalf, but they continue to deny removing this account from my report. According to the law, each company has the "legal" ability to remove accounts. They are disregarding my unusual circumstances and demonstrate poor customer service and practices.

Business

Response:

[redacted]

Per our email communication, our response of August 1, 2014 to your request for removal of this tradeline remains unchanged. We sympathize with your situation; however, we have a legal obligation to accurately report the payment history on all of our accounts. Since you failed to satisfy or settle your outstanding debt with CFC, the account was charged off and sold. Although you have since satisfied the outstanding balance owed with the current owner of the debt, CFC does not receive those funds as we no longer own the debt and cannot honor your payment arrangements with a third party. Therefore, we cannot honor your request for a deletion of this tradeline from your credit file.

Consumer

Response:

Review: On November 22, 2013 my credit card was stolen and 2 fraudulent charges were placed on the card. I called them within 60 minutes of the card being stolen. One charge was $30.00 and the other was $160.92 and both were made at [redacted] in San Francisco. After many phone calls because they sent nothing for me to fill out like they said they would on December 9, 2013 @ 12:55pm (PST) I talked with Julie and she said she would send the document. I received the document and on December 15, 2013 I mailed it in to the address they listed and I also faxed it to [redacted] and have the cover sheet saying it went through. I called again during the week of Christmas (December 19, 2013) and was told that everything was noted in my account and to call back after Christmas. I called today because the website still shows nothing has been done (January 6, 2004) and I spoke with [redacted] at 2:20pm (PST) told her my issue again and she hung up on me.Desired Settlement: I want the fraudulent charges of $30.00 and $160.92 removed from the account. I also want the interest charges on the account to be removed. I also want any over limit charges removed from the account. After this is done I want the account closed.

Business

Response:

Any concern you may have regarding the Lost/Stolen process or disputes of charges must be addressed directly with the Lost/Stolen Department at FDR. CFC representatives cannot assit with this process as there are strict laws that govern the dispute process and must be handled by fraud representatives. [redacted]

Review: I have had fraudalent activity on my credit card. I informed Continental Finance via phone 3 times. Tina in customer service did nothing to help me. I asked to have the credit card blocked and she stated that was another department, which she gave me the direct phone number. I tried to phone this number and it was a fax number. I was continually told to phone the dispute department about the unauthorized charges. I called several times on 12/20/13 and was on hold for almost 2 hours, no one ever answered the phone call.

I initially phoned Continental Finance on 12/19/13 because there was a strange authorization pending for Fed-ex, which I had not placed an order with Fed-ex. I explained this to customer service and they stated they could do nothing because the authorization was for zero dollars. They asked that I keep an eye on it and call back if I noticed any charges that come through and they would block my card and send me a new one in the mail. Well, I tried this when the charges came through and all I got was the run around. I asked to have the card canceled and was told by Tina I couldn't do that, because there was now a balance on the card, which is all the fraudalent charges. I told her I was not going to pay for someone using my card for a shopping spree and that I would go to court about this, if I had to.

When I got home from work and was able to view the details for all this activity, I noticed the charges took place in Dearborn, Michigan, and I live in North Carolina. I was really upset as I noticed someone was using my credit card to charge purchases even as I was on the phone with Continental Finance, while they did nothing to help me resolve this.Desired Settlement: I would like my credit card canceled and replaced as they resolve these unauthorized charges or go to court because they did nothing to assist me.

Business

Response:

Our records indicate that on December 20, 2013 you contacted our Customer Service Department and expressed concern over purchases on your card that you stated were fraudulent. You were advised that you must speak with the Fraud Department and you were provided the phone number for the lost/Stolen Department. You had called Customer Service again on 12/20/13 and expressed the same issue and were once again provided with the phone number for the Lost/Stolen Department. On 12/21/13 you contacted the Lost/Stolen Department and on this date you were provided a replacement MasterCard account number. During this call, you were provided an opportunity to disclose all purchases which you allege are fraudulent. The total of the charges you stated were fraudulent was $1022.56. This balance remained on your former account and you were not liable for these charges during the dispute investigation. Our records further indicate that on December 22, 2013, these charges were deemed frauduelnt and have not been added to the balance on your replacement MasterCard. Therefore, we find this issue has been resolved and no further action is required.

Consumer

Response:

Review: The company charged me a annual charge of $87.00 on 11/01/13 for my Discover card, then I received a notice in the mail that they were changing my account to a Master Card and I had to go online and setup my new account. After the site was setup in a few days I notice there was a charge of $12.00 when I called I was told there will be a monthly charge of $12.00 at this point I said to close the account, the lady informed me since I will NOT be using the account that the $87.00 will be refunded. after 6 weeks I called since the refund was never received. I was then told it takes 8 weeks... I waited and still no payment was received. I called again and was told pretty must the the $87 was reversed on the account but I would not be getting refunded in cash, so the account now sits with an -$87 credit.Desired Settlement: I would like a refund of $87.00 Fee that was never used by me for the new year of 2014

Business

Response:

[redacted]

Although your reversal of the $75.00 Annual Fee and the $12.00 Monthly Maintenance Fee were processed to your account, no request was submitted to the Accounting department to send a refund check of $87.00 since you had previously paid these fees. Your request has now been submitted and you will receive your refund check within 10 business days.

Thank you for bringing this matter to our attention and we trust that our response will be met with your satisfaction.

Review: In April 2013 I received a statement for a credit card I never applied.I contacted Continental and was told not to worry,the account was going to be deleted.In May got another one,this time with late fees,called in and was told not to worry again.In June the statement showed with more fees,I wrote a letter,Now is August and now shows I owe $145.00 in fees,called and I was told that I applied for when that is not true.I did not applied,want,need this card.The account # 5 2 940116Desired Settlement: Delete this account

Business

Response:

Our records show that an application was received containing [redacted] personal information. An account was opened for her on January 22, 2013, at which time her card was mailed to the address on the application and the first billing statement was generated reflecting the $75.00 Annual Fee. Due to failure to activate the card within 30 days of the open date, the account was closed and the Annual Fee was removed from the account. [redacted] had no financial obligation to us. However, on April 10, 2013, [redacted] contacted our Customer Service Department and stated that her card was lost. She wanted a replacement card sent to her and the account reopened so that she could make a payment. The account went through the Lost/Stolen process, a new account number was assigned to her, a new card was mailed on April 13, 2013 and the $75.00 Annual Fee was billed to her new card. [redacted] contacted us again on June 3, 2013 and stated that she never received her replacement card. A card was mailed to her on June 14, 2013 and a courtesy refund of the $25.00 Late Fee was provided to the account. On August 16, 2013, we received a call from a gentleman who stated he was the spouse of [redacted] He stated that [redacted] had not opened this account and that she is out of the country until October 2013. Since there is no authorization from [redacted] allowing us to speak with any third party regarding her account, we advised the caller that [redacted] would need to contact us for further assistance. No other contact has been made by either party.

Since we find that the card was never activated and/or used for purchases, we have closed the acocutn, reversed all fees and [redacted] has no financial obligation to us. Since we do not report a tradeline until usage of the card, there has been no reporting of this tradeline to [redacted] credit file.

We trust that our actions to resolve this matter will be met with your satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: on June 17th I received 4 calls from the company, the last person I spoke to was [redacted]. I asked why the company kept calling me when my payment was not due until June 22nd. [redacted]e told me umm OK bye and hung up on me. Today I called because I tried to go online to make a payment the the website locked me out after 2 attempts on my password. I decided to call the company for assistance on unlocking the account (the website told me I would have to wait 6 hours before it could be unlocked) well the gentleman I spoke with told me they dont unlock. He advise me my payment was due yeterday, I told him I thought it was due the 22nd and was attempting to make a paymant and how a [redacted] called me yesterday and didnt even advise me of this. So he said he could take my payment over the pbone and he would have to charge me $10.95 to do so, I asked if he could please wavie the fee as a one time, he said he would have to check with his supervisor and proceeded to ask me my routing number to my bank. I stopped him and told him I would not give him my information unless I knew if the fee could be waived. He told me to hold. He came back on the line and said his superviosr said they could do me a favor and give me a discount, instead of paying $10.95 they could charge me $4.95. I said that I would wait to make my payment once the account was unlocked. He advised me if I didnt make a payment NOW they were going to charge me a $25 late fee at midnight. I told him how could he charge me a late fee if I would make the payment before midnight once the account was unlocked. He told me because I am not making the payment now. I didnt understand what the diffrence was and he didnt have an explanition only that he wanted to attempt to collect. I told him I would make the payment today. He said OK if you think paying $25 on a late fee is better then $4.95 fine. I hung up and called again, this time I spoke with a [redacted] (she had a jamacian accent) I told her wnat happen she apologized and told me I could make the payment with her for only $4.95 BUT there is already a late fee of $25 that is on the account because there is no grace period. I told her what the other gentleman had just told me there is no late fee until midnight. She told me NO you have a $25 late fee and that it was an attempt to collect ( I am calling them to try and make a payment to help me unlocked my account) and they turn the table. I am just baffeled by the help I have gotten and NOT only that but forcing me to make a payment and telling me I dont have a $25 late fee then I do, which one is it??Desired Settlement: I would like the $25 late fee reversed, since I attempted to make the payment twice with no help. And not only that, they called me yesterday and NOT once was I told the payment was due yesterday even after I told [redacted] my payment is due on June 22nd. He didnt bother correcting me he just hung up on me. Very poor customer serivce, not well trained.

Business

Response:

Our records indicate that your online payment of $40.00 posted on June 19, 2014. Although your payment due date was June 17, 2014, no late fee was assessed since your payment was received within the 2 day grace period. Therefore, no action is required on your account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I applied online for a Matrix credit card. Received an e-mail asking for more personal information for the application. Documents were mailed delivery confirmation on May 25, 2013 in which from the USPS website for tracking it shows that you had received on 05/30/2013. I have not had a response from the company as to if approved or denied for a Matrix credit card. I tried to contact Continental Finance by phone, there was no number on the e-mail received for contact by phone, however I found a phone number on theyellowpages.com website for the same business name, in the Newark, DE area. When calling this number there was no answer.On July 6th I sent an e-mail to the e-mail found on the paperwork received as to what is involved in this summary involving taking personal information that was requested, but no response as to approval by mail. Items were sent delivery confirmation within your 30 day time frame, and no further processing has been done as have not received any response.Desired Settlement: Requesting any action allowed by law for failure to process documents within the 30 day time frame that were received. If you are not going to process then I want my original personal documents back as not used as intended, or back if used, and denied. I do not want my records on file as it involves personal documents that if your not going to finance a credit card nor process then you do not need.

Business

Response:

Our records indicate that on May 16, 2013, [redacted] applied for the Matrix credit card. Due to some discrepancies on her application, she was sent an email requesting additional documentation to validate her identity. On May 31, 2013, we reviewed the documentation she had provided and resubmitted her application for a decision. Her application was approved for a secured credit card, requiring a $300 Security Deposit. The information below is a text copy of the email that was sent to her email address of [email protected]. We find that [redacted] failed to fund the required security deposit, which nullified her application. Unfortunately, due to new regulatory and insurance requirements, the financial institution that served as the issuer of our Matrix/Cerulean/Verve credit cards determined it was necessary to cease accepting credit card applications after June 27, 2013.

Continental Finance

P.O. Box 8099

Newark, DE 19714-8099

5/31/13

Reference Number: [redacted]

Congratulations! You are approved for a secured Matrix credit card!

However, before we can create and mail your card, we will need a security deposit in the amount of $300 to secure your card. Please note that this is a deposit and not a fee and that all deposits are fully refundable.*

To make your deposit for your secured card, use one of the following methods:

1) Debit or Credit card

Call us at 1-866-449-4514 and we can process your payment over the phone using your debit or credit card. Our hours of operations are Monday through Friday 8:00am - 9:00pm ET and Saturday 9:00am - 1:00pm ET.

2) Western Union Quick Collect

Sending money is fast and easy with over 380,000 participating agent locations worldwide. Western Union is available at places such as supermarkets, check cashers and convenience stores.

Click here http://www.westernunion.com/Home to SEND MONEY IN PERSON

Go to your nearest Western Union branch and use the following information:

Send To: Continental Deposit

Code City: CFCDeposit

State: DE

To properly credit your account, please include the last 4 digits of your social security # on the Account Number with Company line contained in Section 2 of the Western Union QuickCollect form.

Click here http://www.westernunion.com/Home to SEND MONEY ONLINE

To send money by phone, please call 1-800-CALL-CASH (1-800-225-5227) and use the following information:

Send To: Continental Deposit

Code City: CFCDeposit

State: DE

Account Number: Last 4 digits of your social security number

Your deposit amount due: $300

3) MoneyGram

Money transfers are fast and easy when you use MoneyGram.

Click here https://www.moneygram.com/wps/portal/moneygramonline/home/sendmoney?CC=US&LC...⇄ to SEND MONEY IN PERSON

Go to your nearest MoneyGram branch and use the information:

Receive Code: [redacted]

Company Paying: Continental Finance

City/State: Newark/DE

Account Number: Last 4 digits of your social security number

Your deposit amount due: $300

4) Mail your payment to:

Continental Finance

PO Box 8099

Newark, DE 19714-8099

Your deposit amount due: $300

Once we receive your deposit we will create your card account and mail out your card.

Don’t forget these great card benefits:

Monthly reporting to the three credit bureaus.

Build positive credit history.

Use your card at locations wherever Discover® is accepted

Free online account access 24/7

If you have any questions or need any assistance along the way, please don’t hesitate to contact us at 866-449-4514 Monday through Friday 8:00am - 9:00pm ET and Saturday 9:00am -1:00pm ET.

We thank you for your interest in the Matrix credit card and hope to be able to serve your future financial needs.

Sincerely,

Customer Service Department

* If you pay your account balance in full and close your account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

"We find that [redacted]t failed to fund the required security deposit, which nullified her application. Unfortunately, due to new regulatory and insurance requirements, the financial institution that served as the issuer of our Matrix/Cerulean/Verve credit cards determined it was necessary to cease accepting credit card applications after June 27, 2013."

The above quoted message was copied to respond to. There was no required security deposit

disclosed at the time of the application.

I never received a message later requesting a security deposit.

At the initial application there was no disclosure of possible request for a security deposit later

to nullify the application.

Was concerned because there was no response after sending personal documents by mail as

what led to complaints.

I find their reply an outright lie in denial of credit, and keeping of my personal documents.

Ask that due to their false disclosure that my personal documents made and sent for my

application are returned to prevent any fraud on their part from false disclosures.

Business

Response:

Per your request, attached are the documents that we received, verified and used to resubmit your application for credit.

Review: Continental Finance 2nd Letter of Complaint and Payoff of current balance:

• Balance transfer requested from Capital One in July 2013

• Balance transfer check from Capital One placed a stop payment due to the length of time to process in mid-August 2013

• Continental Finance “suspended” my charging and online privileges due to “suspicious” activity

• I was not notified I could not pay on line nor that I could not write a personal check – I had to call the company

• I mailed a Money Gram money order 09/02/13 for a payment of $29.00 for September 2013 payment – receipt enclosed – account never credited

• Payment not received as of 09/19/13 - Letter of complaint faxed 09/12/13 to [redacted] with no response from your company

• Call received on 09/14/13 from Continental Associate to “collect” payment which was mailed 09/02/13

• All payments were made on time according to agreement

• This letter is to be filed with other complaints on your company

• My credit will be affected unfortunately, due to the faults of your firm

• I will take appropriate steps to protect my credit

• The unethical business practices of you company is not unacceptableDesired Settlement: I have worked hard to repair my credit. I want confirmation that my credit will not be harmed as my employment is affected as well as credit opportunities.

Business

Response:

Our records indicate that on August 13, 2013 we received a $245.00 payment at our Corporate Office. This payment was forwarded to CFC by Discover Financial Services. As indicated on the enclosed copy of the check, you had failed to provide Capital One with the appropriate payment address for CFC and Capital One submitted your payment to an organization other than your Matrix card issuer. When this payment was presented to Capital One for payment, we received notifcation that a stop pay had been placed on this check and funds would not be released to CFC. On August 19, 2013 we reversed the payment from your account. Because we are only provided with notiifcation of a stop pay and no further information is provided, it would be viewed as an attempt to not pay CFC. Therefore, in accordance with our policy, your charging privileges were revoked and a letter was mailed to you advising of the revocation. Continental Finance Company has the right to revoke your charging privileges at any time as stated in your cardmember agreement. In accordance with regulations, a consumer who provides a check payment to an organization that is not honored, regardless of the reason, must present a replacement payment equal to or greater than the dishonored payment. CFC requires that the replacement payment be made in the form of guaranteed funds due to the fact that the previous payment was not honored. On September 26, 2013, our payment processor received and posted a $29.00 money order to your account. Although this is considered to be guaranteed funds, you have failed to replace the full $245.00 payment that was returned. Therefore, to have your charging privileges reinstated, please submit the remaining amount of $216.00. Payments should be mailed to: Continental Finance, PO Box 105125, Atlanta, GA 30348-5125. Please include your full printed legible name, as well as, your account number, to ensure prompt posting to your account. Once received, your charging privileges will be reinstated. As a courtesy, we have reversed the $13.65 Late Fee that was assesed to your account since we find that, although you failed to provide Capital One with the correct payment address for your Matrix card account, you had made a good faith effort to make the payment to the account.

We trust that our response to this matter will be met with your satisfaction.

Review: I'VE HAD THE CARD SINCE JULY OF 2014. SOMETIMES I PAY ON TIME OTHER TIMES I PAY A BIT LATE. I AM NOT CURRENTLY EMPLOYEED NOW. FIRST OF, THEY HARRASS THE HECK OUT OF YOU IN MAKING DAILY CALLS TRYING TO COLLECT. THEY CALL AT LEAST 5 TIMES A DAY. IT HAS GOTTEN SO BAD, THAT I BLOCKED THEIR NUMBER SO IT WILL GO INTO VOICEMAIL. SECOND, THEY KEEP ADDING LATE FEES AND THEIR FEES KEEP GOING UP!!!! THEY WERE $25, NOW IT'S $45. THE BALANCE NEVER GOES DOWN AND IT SEEMS LIKE I KEEP PAYING AND NOT GETTING ANYWHERE. YOU NEED TO INVESTIGATE THEIR PRACTICES AND LOOK TO SEE IF EVRYTHING THEY ARE DOING IS LEGIT!Desired Settlement: I WANT FEES WAIVED AND I ALSO WANT THEM TO OR WRITE PAY OFF MY BALANCE AND CLOSE MY ACCOUNT! I DO NOT WANT THIS CARD ANYMORE AND I DON'T WANT THEM REPORTING ME LATE TO THE CREDIT BUREAUS. I WANT THEM TO SAY THAT ACCOUNT WAS CLOSED BY CONSUMER SO IT WANT HURT MY CREDIT!

Business

Response:

With respect to your concern over the collection efforts made on this account, Our records indicate that your payment due date was August 8, 2014 and payment had not been received as of August 11, 2014. As a result, your account was considered to be past due. The account was placed into our auto dialer for our collection department and courtesy payment reminder phone calls were made to you. Since you had provided us with three phone numbers (home, work and cell) as a method to contact you, these numbers were placed into our dialer. Collection calls would begin no earlier than 8AM and would cease at 9PM, with no exception. Additionally, once contact was made with you on any of your contact numbers, your entire account file would be removed from the dialer for that business day. Each morning the dialer would review our account database and, if still reflected as past due, your account would be added for the call campaign for that business day. Should a consumer wish to opt out of phone communication, they have the option of supplying the creditor with a cease and desist request. Upon receipt of such request, your phone number(s) would immediately be removed from the account records. We have removed your phone number from any further collection efforts made via this avenue.Based on the information, we do not consider the call volumes to be excessive, nor contrary to the Fair Debt Collection Practices Act (FDCPA). Therefore, we find no basis for your allegation that we have contacted you outside of our legal allowable timeframe or have harassed you in any way. We have closed your account, per your request. We have reviewed your account and find that all fees have billed in accordance with the Terms & Conditions of this account. Therefore, we regret that we cannot honor your request for removal of these fees. Please remit your total required payemnt due of $140.00 by the payment due date of February 8, 2015 to avoid any further late penalties.[redacted]tCustomer Relations

Review: continental finance close my account without my permission because I was late on a payment. They closed my account online which I could not access to make a payment when I tried to. I called in about the issue and they wanted me to pay over the phone and charge me 10.95 over the phone for a third party company to handle the transaction. I called them and told them to open my account online so I can make a payment and they refused they did this for my wife what she made payments and was okay I called back numerous times and asked if they would please unlock my account so I could pay a payment I'm not paying $10.95 to pay over the phone that's ridiculous. Now I get collection calls that they sent my account to a collection agency and for some reason my current balance has doubled.continental finance has ripped me off and they know it and the government lets them get away with it.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my internet account open so I can make payments again so I can pay this card off the right way. I want my account current from its original balance not Double. I am very disappointed with the service.

Business

Response:

Mr. [redacted],Our records indicate that, due to your failure to maintain a positive payment history, the account was written off as a bad debt on November 30, 2014. Upon the charge off of the debt, your online access was revoked. The debt was then sold to UDH, an outside debt buyer, on December 30, 2014. Upon sale of the debt, CFC cannot enter into payment arrangements. Please contact U[redacted] to make payment arrangements.Sincerely,[redacted]

Consumer

Response:

Review: I have had my bank mail my credit card payments using my online banking. My payment is due on the 20th every month. This month my payment was mailed on the 9th of June. As of the 21st they claim they have not received my payment. This is not the first time they have done this. When I call they blame the postal service. However when I moved I used the change of address for with my payment. They changed my address before my due date but said they didn't get my psyment. I believe they are doing this intentially to charge me a late fee. It also gets reported to the credit bureau as late payment. Please help me.Desired Settlement: I want them to not let my payment lay around on someone's desk and become late. They need to reverse any late fees I have been charge and correct reports sent to the credit bureau.

Business

Response:

Ms. [redacted],Our records indicate that this matter was corrected when the Accounting Department posted the misapplied payment to your account and backdated the payment to the original receipt date to correct any Late Fee and Interest Charges. It was furthter found that your account was provided three $35.00 Late Fee reversals when only one $35.00 Late Fee was assessed. Your account has been debited for the $70.00 erroneous credits. Your account is current with a $35.00 Payment due on August 20, 2015.[redacted]

Review: I owe a balance on my Verve credit card through this company. There have been many personal issues lately and I forgot about it. I attempted today to contact the company to set up a payment and was told they sold my account to a collection agency. I had already talked to the agency and they were extremely rude. I spent many years doing collections and know they could pull my account back from the agency as I have no problem paying Continental Finance but have a big problem dealing with rude people. I want to pay this debt but I want to pay it to the company I owe it to.Desired Settlement: DesiredSettlementID: Contact by the Business

I would like Continental Finance to contact me and allow me to set up a payment to settle this account

Business

Response:

We regret that we cannot honor this request. Once the debt is sold, CFC cannot enter into payment arrangements or can recall the debt.

Review: This company is charging a charge called a "maintenance Fee" It is $18.00 extra there is also an annual fee . I go into the site to see my statements and it doesn't even show my history. I really don't know why I have to pay so much for this card. I pay every month $35.00 towards my credit and the balance never seems to go down because every time I turn around their is some kind of fee I have to pay for this card. Another thing I noticed is they added more money to my credit without even asking me if I wanted this and also charged me for doing this too. When they do this sometimes it bring me account minus and then I have to pay for that.Desired Settlement: I want to know my rights as a honest paying customer. I got this card to help build up my credit. It seems to me that they got me for life because the account never seems to go down and when it does they have some kind of charge being added on.

Business

Response:

A review of [redacted] account indicates that she did not contact Continental Finance Company on or around the time this concern was filed. Had she contacted CFC, she would have been advised that her account was opened on September 5, 2007 and during the application process she was required to read and accept the Terms & Conditions of the account. The Terms & Conditions clearly disclosed that a monthly maintenance fee would be assessed. Additionally, when she called to activate her card, she was disclosed, via a recorded message, the fee structure of the account. Upon her selection of the prompt indicating her acceptance to the Terms & Conditions, she was transferred to a representative who verbally disclosed the fee structure once more. Upon [redacted] verbal acceptance to these terms, her account was activated. Furthermore, [redacted] activated her replacement credit card on September 23, 2013, 2 months after filing her concern via the Revdex.com. Therefore, we find that her activation of her replacement card and subsequent usage of the card indicates her acceptance to these terms.

We find that no error has been made in the handling of [redacted] account and all fees billed in accordance with the Terms & Conditions of this account. [redacted] has used the account for purchases, which acknowledges her acceptance to the Terms & Conditions of this account, and no further action is required.

Review: I haven't been out of the hospital long enough to be stressed out over a company that insist on calling me over and over about a credit card that I have asked them to cancel, not only did I ask them to cancel the card but to also send me the final bill. But yet this company insist on calling me every day 8 times a day over and over this is harassment and not only is it harassment it's a breach of contract from the company for not complying to me as a consumer request. I'm about to find a way to press full charges on this company with a lawsuit of $10,000.00 ++++. Now there calling me and my credit card that was suppose to be cancelled has extra charges on it now, I have seen it all. I need Revdex.com to step in and help out the consumers whose having a large complaint against this company. I can't go back in the hospital for stress I'm still young and have kids to live for raise and a life to live and be happy with. I regret ever knowing I signed up for this company.Desired Settlement: I would like to pay my $156.00 dollars without the accured charges or a full refund of all monies paid in to this credit card plus a cancellation letter and a accurate credit report saying that they have not applied any negative comments on my account.

Business

Response:

Our records show that [redacted] account was opened on April 12, 2013. The card was activated on April 25, 2013 and she began using the account for purchases. On her May 17, 2013 monthly billing statement, she had a total required payment due of $35.00 with a payment due date of June 11, 2013. She made a payment using the online payment method on June 17, 2013. Since this payment was received after the payment due date of June 11,2013, she was assessed a $25.00 Late Fee. Her next payment due date was July 12, 2013, with a total required payment due of $60.00. No payment was received during the July 17, 2013 billing cycle and she was considered to be past due. As a result, she was assessed a $35.00 late Fee. Her next payment due date was August 11, 2013, with a total required payment due of $130.00. Due to her delinquency status, her account was placed into our collection call campaign and calls began taking place in an attempt to collect on her past due debt. In accordance with FDCPA, all calls were made between the hours of 8AM-9PM local time and if contact was made during any given day, no further calls were made that day. In the event that she failed to bring the account current during the phone contact or via the online payment method, the account would be pulled into the collection call campaign the following day.

Per [redacted] request, the account was closed on July 31, 2013. In accordance with the Terms & Conditions of this card, fees and finance charges will continue to bill until the balance has been paid in full. Since only one payment of $60.00 was received prior to August 11, 2013 due date, and since this payment did not satisfy her total required payment due of $130.00, the account was considered past due and assessed a $35.00 late Fee. Her next payment due date was September 11, 2013, with a total required payment due of $140.00. No payment was received by this payment due date, resulting in the assessment of a $35.00 Late Fee. Her next payment due date is October 12, 2013, with a total required payment due of $210.00. Failure to satisfy this total required payment due will result in further penalties. We encourage [redacted] to satisfy her total required due to bring the account to a current status and reinstatement of her charging privileges.

We trust that our response to this matter will be met with your satisfaction,

Consumer

Response:

Review: I was a day late for a payment on my Credit Card with Continental Finance, in which I made a $100 dollar payment. I had called in right after the payment was made to fix an issue with a charge on the account. When I fixed that issue I was told the late fee was going to be waived, which was a $25 fee. This fee was not waived as of today, August 27th 2013. I called in to find out why the late fee was not waived, why my available credit was -$32, and why I had a $60 payment for the next month when my minimum payment is only $35.They waived the late fee and explained about way the credit was not available, which I completely understand. In the terms of why my minimum payment was $60 was explained that because of the late fee, it added it on to my minimum payment for the month. But with the late fee being waived, they refused to bring the minimum payment back down to the $35 minimum fee. Essentially I am still paying the $25 late fee that I should not have to pay in my minimum payment. I spent over an hour arguing with 3 different representatives about the issue, in which they blatantly refused to fix. If the late fee is waived, I should not have to pay more in my next payment. That fee should also be taken out of the minimum payment, I also made a payment of $100 and that should also cover that $25 in the minimum payment if that is the case. But they refused to fix it at all.Desired Settlement: I would like to have the minimum payment reduced back down to the $35. There is no reason I should have to pay my minimum of $35 dollars plus the $25 late fee if the late fee was waived. It makes no sense.

Business

Response:

[redacted] made a $100.00 payment via the online payment method on August 23, 2013. Since his payment due date was August 20, 2013, he had already been assesed a $25.00 Late Fee on August 22, 2013 for payment default. On August 27, 2013, [redacted] received a courtesy Late Fee Reversal; however, he had a total required payment due of $60.00 with a payment due date of September 20, 2013. His total payment due was increased because of his payment default and, although the Late Fee was reversed as a courtesy, this amount was deducted from his balance not his total payment due and he was still responsible for making his total required payment of $60.00 by September 20, 2013. as od the date of this response, no payment has been received from [redacted]. His account is considered to be in default and he was assesed a $35.00 Late Fee on September 22, 2013. When his statement cycles on September 26, 2013, he will have a total requried minimum payment due of $95.00. The Cardmember Agreement for this acocutn clearly states:

Amount of Payment. You may pay any or all of the amounts you owe at any time without penalty, but you must pay at least the Minimum Payment Due each month on or before the Payment Due Date.

Minimum Payment Due:

· If the New Balance shown on your Monthly Billing Statement is less than or equal to $35.00, the Minimum Payment Due equals the New Balance.

· If your New Balance exceeds $35.00, the Minimum Payment Due equals the greater of 4.00% of the New Balance or $35.00, plus any Late Payment Fee assessed in the current Billing Cycle plus any past due amounts, not to exceed your Account balance.

Therefore, we find no error in the calculation of the total required payment due. Failure by [redacted] to satisfy the total requried payment due during any billing cycle will result in a default status, the assesment of Late Fees and the increase in the total required payment due for the next billing cycle. We strongly encourage [redacted] to bring the account to positive status by satisfying his next total required payment due.

We trust that our response to this matter will be met with your satisfcation.

This is an attempt to collect a debt and any information obtained will be used for that purpose.

Notice of Furnishing Negative Information. We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.