Convergent Outsourcing Inc

Convergent Outsourcing, Inchas investigated this complaintSprint placed this account in our office02/25/2013, to collect a balance of $on their behalfTo date,this is the first communication that we have received from Ms.*** in reference to this account.Upon investigating
this complaint, we were unable to substantiate Ms***'s complaint that we have threatened to take legal action.Convergent Outsourcing does not find it has had any prior phone communication with Ms.*** and does not pursue legal action against consumers.In March of 2015, Sprint asked for a reconciliation of any accounts that reported to the credit bureausIn June the account was placed back on Ms***'s credit reportWe find the account is reporting both fairly and accuratelyThe statute of limitations for a written contract is five years in the state of Virginia.We do not find that this account is reporting past the statute of limitations.In response to this complaint, we see Ms***'s has stated she will not pay this balance The account has been placed in a cease communication status.We appreciate the opportunity to respond

Complaint: ***I am rejecting this response because: I have never received any correspondence from PayPal that my account was in arrears Before filing the complaint with Revdex.com, I contacted PayPal on the day I filed this complaint and was assured that there were no records indicating there were problems with the account I have always kept the account current It is my opinion that something fraudulent is going on here as they were requesting I forward them funds to clear the matter.Sincerely,*** ***

To Whom It May Concern,Convergent Outsourcing, Inchas received Ms*** fraud disputeDish Network placed this accountin our office 01/15/2016, to collect a balance on their behalfTo date this is the first communication wehave received notifying us that Ms*** believes the account to be
fraudulentIn response to receiving this information, Convergent Outsourcing has ceased communicationWe willrequest our information be removed from the credit bureausIn an effort to help Ms*** findresolution we will forward a copy of this communication and our response to our client Ms*** mayfile a fraud claim with Dish Network directly at 1-800-333-DISH or [email protected] appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

To Whom It May Concern,
Convergent Outsourcing Inchas received Mr***'s complaintUpon investigation of Mr***'scomplaint the following information was found:
On 2/3/Convergent Outsourcing Increceived *** ***'s account from our client VerizonWirelessOn 5/9/Convergent
Outsourcing Incmade its first and only contact with *** ***via the telephone; within the call, Mr*** stated he has never had service with Verizon Wireless.On 5/9/Convergent Outsourcing placed Mr***'s account in dispute status and suspendedcollection activityAll forms of communication to Mr*** have been terminatedAll telephonenumbers associated with Mr***'s account have been placed to our "do not call list," including thecontact number provided in the complaint (***-***)
We are sorry to hear Mr*** may be a victim of fraudIn instances of fraud, Verizon Wirelessadvises consumers to fill out a fraud claim at www.verizon.com/fraud or by telephone at:***:1-800-922-0204Convergent Outsourcing Inchas not reported our information to Mr***'s creditIf he has any morequestions or concerns, please have him contact Verizon Wireless directly.We appreciate the opportunity to respond.Respectfully,Nicholas W***Compliance representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Convergent Outsourcing Inc.has investigated Mr*** complaint*** ***,LLC placed this account in our office 03/14/14,to collect $on their behalfConvergent Outsourcing,Incis a collections agency that only collects on accounts placed in our office by our clientsWe
do not attempt to defraud consumers.On 11/05/2015, Mr*** spoke with an agent in our officeDuring the call on 11/05/2015, Mr*** stated he believed our company to be a scam and stated that he wanted us to stop sending him noticesAt that time the account was placed in a cease communication status.In response to this complaint, we have closed and returned the account to our clientWe suggest Mr*** contact *** ***, LLC at *** *** to ensure this matter is resolvedWe will forward a copy of this complaint and our response to our client

Subject: Complaint #***
To Whom It May Concern:This complaint has been resolved with Convergent and I’m happy with the outcome

Convergent Outsourcing, Inchas investigated this complaintConvergent Outsourcing has previously investigated a complaint received from the Consumer Financial Protection Bureau on01/27/2016.This appears to be the same complaint.In response to receiving this information our
position remains the same.Please see attached response to the Consumer Financial Protection Bureau.Convergent Outsourcing Inc .has Investigated your complaintPalisades Collection.LLC placed this account In our office 09/26/to collect a balance on their behalfConvergent Outsourcing only collects on balances placed In our office by our clientsWe do not attempt to scam consumers, nor do we attempt to steal consumer's Identities.To date this Is the first communication we have received from you the account is believed to be fraudulentIn response to this informationwe are sorry to hear you may have been a victim of fraud.The account has been closed in our office and returned to our client Palisades Collection, LLC.We do not own the account therefore we cannot guarantee resolution.We will forward a copy of this complaint and our response to our client tf you have any further Inquiries please contactPalisades Collection, LLC at (800) to ensure this matter Is resolved.We appreciate the opportunity to respond

Convergent Outsourcing, Inchas received *** *** complaintOn 05/16/2016, *** *** placed this account with *** *** *** in our office to collect a balance of $349.04, on their behalf.On 05/23/2016, a validation notice was mailed to *** ***This notice included an offer to
settle this account with Convergent Outsourcing, Incfor $174.52.On 08/04/2016, *** *** phoned our office and paid the $settlementThis account was closed in our office on 08/04/as a settlement.In *** *** complaint she stated that she phoned Convergent Outsourcing, Incon 09/30/and on 10/04/2016, and that the agents were rudeDuring our investigation we reviewed the call recordings for this accountWe are unable to substantiate *** *** claims that our agents acted rude or unprofessionalIn addition we do not show *** *** contacted our office on 09/30/on behalf of this account.Convergent Outsourcing, Inchas sent two receipts, to the email address, *** provided to us by ***e We have attached a copy of the receipt for ***'s records.The account has been closed in our office and returned to our client*** *** has been notified that this account has been settled with Convergent Outsourcing, Inc.We will forward a copy of this communication and our response to our clientIf *** *** has any further inquiries she may contact *** ***directly.We appreciate the opportunity to respond

Convergent Outsourcing, Increceived Ms***'s complaint*** *** placed this account in our office 09/21/to collect $on their behalfWe do apologize about inconvenience we may have caused by contacting her at her place of employmentUpon investigation of this complaint I
did not find we have made contact with anyone on this account.We have options to stop phone calls, or to have phone numbers removed from our system, Convergent has a Do Not Call line at 1-855-728-or visit our web site at www.convergentusa.com and use the link that we are calling in error.In response to your complaint, we have ceased communication, closed and returned your account to our clientIf you have any inquiries please have Ms*** contact *** ***, as we are no longer handling the accountShe may reach *** *** at their recovery department, (800) 289-

Complaint: ***
I am rejecting this response because: the letter covers one account, the agency is currently reporting accounts on my report for the same clientOne account for $and one for $Please create a letter for both accounts
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I want to thank all parties involved for your support and prompt attention to this matter
Sincerely,
*** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Complaint: ***
I am rejecting this response. Please see attachments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern, Convergent Outsourcing has received Ms***'s complaintdirecTV placed this account in our office on 01/06/2017, to collect a balance of $on their behalfUpon review of this account we have found that there were two payments for $posted to convergent
Outsourcing on 02/09/Ms*** had made a payment directly to DirecTV that did not post to Convergent Outsourcing immediatelyMs*** then contacted our office and the agent accepted the duplicate payment of $to settle this accountWe have verified with our booking department that the refund check #*** in the amount of $was mailed to Ms*** on 02/16/2017, to the address *** ** *** *** *** ***, ** ***Convergent Outsourcing has closed this account with our office and returned it to our client as "settled-in-full"We apologize for any inconvenience this has caused Ms***Convergent Outsourcing has requested that our information for this account be removed from the credit bureaus (CB DEL AUD #***)If Ms*** has any further questions regarding service she may contact DirecTV directly as this account has been closed with our office. We appreciate the opportunity to respond.Respectfully, Mattie G***-***Compliance Representative

Please view the attached PDF file response
Convergent Outsourcing, Inchas received *** *** complaint.We are sorry to hear *** ***initially had difficulty reaching someone in our officeConvergent Outsourcing is a licensed collection agency and does not attempt to scam consumers.On
07/27/2016, *** *** called and spoke with an agent in our officeHe advised the letter he received was addressed to the incorrect party and that he had already filed a complaintThe agent advised *** that she had removed his address from the account so he would not receive mail for the incorrect party.We thank *** *** for advising us that we have reached the incorrect party*** *** address was removed from the account on 07/27/We apologize for anyinconvenience we may have caused

To Whom It May Concern,
Convergent Outsourcing, Inchas received Mrs***'s complaintOur client, Jefferson Capital Systems,LLC, placed the above referenced Fingerhut Direct Marketing account with us for collections initially on11/17/2015, to collect a balance of$
Upon investigation of
Mrs***'s complaint all of the phone calls have been reviewedOn 12/10/and12/22/2015, it was found that the party on the phone identified themselves as Mrs***Both the agentswho handled the phone calls identified themselves as well as the companyMrs*** was asked to verifyher address or last four of her social security number to ensure we were speaking with the correct partybefore releasing personal private informationMrs*** did not feel comfortable providing theinformation and the calls were ended
On 05/31/2016, when calling *** a male answered the phoneThe agent stated her name andasked to speak with Mrs***The male asked "who is the bill collector''The agent asked if she had thecorrect numberThe male responded to the agent "yes and who is the bill collector calling?" When the agentasked if Mrs*** was available the male said he had a right to know who was callingThe agent tried toadvise that she had provided her name when the party said "goodbye" and hung up
Convergent Outsourcing is not able to provide personal and private information to an unauthorized partyMr.*** did not identify himself as Mrs***'s spouse
In this complaint Mrs*** states we are using a Locksmiths name on the internet To further investigatethis matter we would need further informationWhat was the phone number Mrs*** used to search onthe internet? What was the site that provided her this information? Convergent Outsourcing does not useother company's names to identify ourselves
In response to this complaint, Convergent Outsourcing has ceased communication as requestedThe phonenumber *** and *** have been placed on our "do not call" listOur client has alsonotified us that, in order to resolve Mrs***'s dispute, they too have terminated collection efforts."We apologize for any inconvenience we may have caused and appreciate the opportunity to respond
Respectfully,
Sarah K***Compliance RepresentativeCONVERGENT OUTSOURCING, INC.TEL:

Complaint: ***I am rejecting this response because:/that still didn't answer the question as to why they still have this account in there office if they nonly longer own this account or if they can't collect for this accountand the fact that sprint has no record of the first account why do they have this