Convergent Outsourcing Inc

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ConvergentDecember 08, 2016Revdex.comP.O.Box DuPont, WA 98327*** *** *** ** ** *** Convergent account# *** account # Date placed Amount placed*** *** 05/07/ $977.75*** *** 10/13/ $1348.15To Whom It May Concern,Convergent Outsourcing has received *** *** additional inquiriesThese accounts were placed in our office and are owned by *** placed the accounts in our office to collect a balance on their behalf.The account ***with *** was placed in our office on 05/to collect the balance of $on their behalfThis account shows that it was opened with *** on 5/20/2004.The records reflect a delinquency date of 12/12/2006.The dates provided to *** *** have not changed.We are sorry to hear *** has been a victim of fraudWe will mail the fraud packets to the address provided in this complaintPlease have *** *** fill out and gather the necessary information to return to *** fraud management team*** *** may contact *** directly to ensure resolution in this matter is found.We appreciate the opportunity to respond

To Whom It May Concern, Convergent Outsourcing, Inchas received Mr*** complaint, and request that we cease communicationH&R Block placed this account in our office on 09/22/to collect a balance of $on their behalfThe statute of limitations sets forth the maximum period
of time, after certain events, that legal proceedings based on those events may be initiatedIt is not unlawful to request payment on a past statute accountConvergent Outsourcing has ceased communication on behalf of this accountThe above referenced account has been closed in our office and returned it to our client, H&R BlockWe do not own the account therefore we cannot guarantee resolutionWe will forward a copy of Ms*** complaint and our response to our clientIf Ms*** has any further inquiries please have her contact H&R Block directly, as we are no longer handling the accountWe appreciate the opportunity to respond

Dear Mr*** * *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

To Whom It May Concern,
Convergent Outsourcing, Inchas received Ms***'s complaintWe received an identical complaintMs*** made to the Consumer Financial Protection Bureau on 12/27/*** placed thisaccount in our office on 11/01/2016, to collect a balance of $on their
behalf
Convergent Outsourcing does not believe we have violated any lawsOn 12/16/2016, a validationnotice was mailed to the address we have on file matching what was provided in Ms***'scomplaintThis notice included her right to dispute the balance
In response to Ms***'s request for validation a copy of her complaint was forwarded to ***.In response, *** has provided an explanation of the account as well as statement copiesThisinformation has been attached for her reviewPlease note that *** made an adjustment to thebalance on 12/28/2016, by removing the collection fee of $
In response to receiving the Consumer Financial Protection Bureau complaint, we closed the accountin our office and returned it to our client, ***We will request our information be removed fromthe credit bureausWe do not own the account and therefore cannot guarantee resolutionIf Ms.*** has any further inquiries, please have_ her contact *** directly.We appreciate the opportunity to respond
Respectfully,
Sarah K***

To Whom It May Concern,Convergent Outsourcing, Inchas investigated Ms*** complaint *** Bank placed thisaccount in our office 10/30/13, to collect $on their behalf.On 02/07/14, we received a settlement payment of $by mailOn 02/10/2014, the account wasclosed as settled in
full in our office and returned to Sun Trust Bank.In response to receiving this information, we are sorry to hear Ms*** is being contacted byanother agencyThe account has been closed, since 02/10/We do not own the accounttherefore we cannot guarantee resolutionWe will forward a copy of this complaint and our responseto our clientIf Ms*** has any further inquiries, please have her contact Sun Trust directly as weare no longer handling the account.We appreciate the opportunity to respond

Dear Ms***-***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

To Whom It May Concem,Convergent Outsourcing, Inchas received Mr***'s complaintT-Mobile placed this account inour office on 02/21/16, to collect a balance of $on their behalf.On 04/11/2016, Mr*** spoke with an agent in our office, and advised that he has been disputingthis
balance and asked that we no longer contact himOn 04/11/2016, the agent placed the accountin a cease communication statusWe are unable to substantiate Mr***'s statement that we havecontinued to attempt to collect the balance as no further contact has been attempted on this accountafter 04/11/2016.On 04/13/2016, the account was closed in our office and retumed to T-Mobile.In response to this communication, the account is closed and no longer in our officeWe have placedthe numbers associated with this account on our "do not call' listIf Mr*** has any furtherinquiries regarding this matter please have him contact T-Mobile directly.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Complaint: ***
I am rejecting this response because: what you provided was an incomplete billing statement that did not show that this account belongs to meMy request was very specific and you violating the FCRA Section which is seperate for the FDCPAThe law states a person bring a claim must provide the evidenceYou are stating I owe for this account but want me to take the liberty of doing the research to see if this is accurate? Surely you cannot think that makes sense! I did in fact reach out to Sprint and they were not able to locate an account and redirected me to your companyI will not go back and forth between you and SprintIf you refuse to address and resolve this matter diligently, I wil file a lawsuit and request that you provide the documentation in a courtroom as I have every legal right to do soIf you are not able to provide the requested documentation not only will you be forced to delete this inaccurate account but I will then seek monetary damanges for your gross negligence! 
Sincerely,
*** ***

Dear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, ***Convergent Outsourcing has received *** *** complaint This account was placed in our office by ** *** on 01/27/2016,to collect a balance on their behalf.Our company policy and our client's policy require specific verification for the protection of each consumer prior to disclosure of account informationIf a consumer declines to verify, our agents must treat them as a third party to avoid disclosing private consumer information.In response to receiving this information, Convergent Outsourcing has closed this account in our office and returned it to our client, ***.We can confirm that we have not reported our information for this account to the credit bureausWe will forward a copy of the information received from your office to our clientIf Mr*** has any further inquiries, please have him contact *** directly; as we are no longer handling the accountWe appreciate the opportunity to respond

Convergent Outsourcing Inchas investigated Mr***'s complaintComcast placed this account in our office 12/31/to collect $on their behalf.Convergent Outsourcing only collects on balances placed in our office by our clientsWe do not attempt to scam consumers.In response to this
complaint, the account has been closed and returned to our client ComcastConvergent Outsourcing has placed the phone numbers we have on file for Mr*** on our do not call listIf Mr*** has any further inquiries, please have him contact Comcast as we are no longer handling the account

Dear Mr.P***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Convergent Outsourcing, Inchas received Ms*** disputeT-Mobile placed this account in our office on10/17/2016, to collect a balance on their behalf
On 11/2812016, we received an email from Ms*** requesting a lower settlement amount than wasoffered on the letter she received
On
11/30/2016, Ms*** spoke to one of our agents and she was offered a settlement of $Ms.*** stated she wanted to receive a new settlement letter first
On 11/30/2016, Ms*** called our office again requesting a settlement letter be emailed to her
On 11/30/2016, an email was sent to Ms*** with the settlement offer
On 11/30/2016, we received Ms*** credit card payment via our website for the amount of $
The recording of the telephone call from 12101/was reviewedMs*** phoned our office requestinga receipt showing account was settledHer email address was verified and the call dropped in the middle ofthe agent speaking with Ms***We were unable to substantiate Ms*** statement that the agenthung up the phone on her
This account has been settled with Convergent Outsourcing and we will request our information be updatedwith the credit bureausIf Ms*** has any further inquiries, please have her contact T-Mobile directly
We appreciate the opportunity to respond

Convergent Outsourcing, Inchas investigated this complaintConvergent Outsourcing has previously investigated a complaint received from the Consumer Financial Protection Bureau on01/27/2016.This appears to be the same complaint.In response to receiving this information our
position remains the same.Please see attached response to the Consumer Financial Protection Bureau.Convergent Outsourcing Inc .has Investigated your complaintPalisades Collection.LLC placed this account In our office 09/26/to collect a balance on their behalfConvergent Outsourcing only collects on balances placed In our office by our clientsWe do not attempt to scam consumers, nor do we attempt to steal consumer's Identities.To date this Is the first communication we have received from you the account is believed to be fraudulentIn response to this informationwe are sorry to hear you may have been a victim of fraud.The account has been closed in our office and returned to our client Palisades Collection, LLC.We do not own the account therefore we cannot guarantee resolution.We will forward a copy of this complaint and our response to our client tf you have any further Inquiries please contactPalisades Collection, LLC at (800) to ensure this matter Is resolved.We appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Convergent Outsourcing, Inchas received Ms*** fraud disputeDish Network placed this account inour office on 03/25/2016, to collect a balance on their behalfWe are sorry to hear Ms*** may havebeen a victim of fraud
On 04/04/2016, Ms*** advised someone in our office she believed
the account to be fraudulentThecollection activity was suspended and the account was placed in a disputed status.In response to this dispute, we have ceased communicationWe do not own the account therefore wecannot guarantee resolutionIf Ms*** has any further inquiries please have her contact Dish Networkdirectly as we are no longer attempting to collect on the balanceA fraud claim may be filed with DishNetwork directly by Phone at 1-800-333-DISH OR their website at [email protected] DishNetwork account number is referenced above
We appreciate the opportunity to respond.Respectfully,Sarah K***

Complaint: ***
Very unprofessional company there response is poor business .I am shocked very disappointed why Convergent would not respond in a professional matterThis company refuses to respond to the Revdex.com complaint and take responsibility for there unprofessional actions A company that has to hide there identitie and are not willing to respond for there disonest practices Explains why they have a poor rating with the Revdex.comI am not accepting there responseBy not answering to our questions shows only one thing.GUILTY Also thank you Revdex.com now we know what kind of company there are

Complaint: ***I am rejecting this response because:I have no debt with Verizon, my position stays the sameSincerely,*** ***

Revdex.com:Glory to God! I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Sincerely, *** ***
Romans 6:

Dear Mr***: Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K*** Lead Compliance Rep