Convergent Outsourcing Inc

To Whom It May Concern,Convergent Outsourcing, Inchas investigated this complaint*** placed this account in ouroffice 05/13/to collect a balance on their behalf.On 02/19/2016, Ms*** spoke with an agent in our office and advised the account was openfraudulently when she was under
ageThe collection activity was suspended and the account wasplaced in a disputed statusOn 02/24/2016, we mailed a fraud packer to Ms*** in an attempt toaide her in resolution to this matter.We are sorry to hear Ms*** has been a victim of Identity theftIf Ms*** would like to fill outand retum the fraud packet we will forward this information to our clientIn response to this complaint,we have closed the account in our office and returned it to our client, ***We do not own theaccount and therefore cannot guarantee a resolutionWe will forward a copy of this complaint andour response to our clientIf Ms*** has any further inquiries please have her contact ***directly.We appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

To Whom It May Concern,Convergent Outsourcing has received Mr***'s fraud disputeWe are sorry to hear that Mr.*** may have been a victim of fraudSprint placed this account in our office on 02/12/2013, tocollect a balance of $on their behalfTo date this is the first
communication we have receivedfrom Mr*** notifying us that he believes the account to be fraudulent.In response to this communication, we have placed the account in a disputed statusThe creditbureaus will be updated accordinglyTo help Mr*** resolve this matter, we have requested afraud packet be mailed to the address we have on filePlease have Mr*** fill out and gather theinformation requested and return it to Sprint's fraud management team located in the instructions.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Dear Ms***,Convergent Outsourcing, Incis attempting to investigate your complaintDue to the vast number of accounts we have, we are unable to locate you in our system with the information provided in the complaint In the complaint you state that
you are receiving phone calls from Convergent OutsourcingPlease provide the phone number that you are receiving the phone calls at, so we may further investigate this matterI was unable to locate the number provided in the complaint of (864)*** *** however I did add this phone number to our "do not call list" to ensure no calls are made tothis number.Convergent Outsourcing, Inchas a Do Not Call Line at 1-855-728-or on our website at www.convergentusa.comThis allows anyone who does not wish to receive calls, to add their phone number to our Do not call listWe apologize for any inconvenience we may have caused

Convergent Outsourcing, Inchas received Ms***'s dispute and complaintT-Mobile placed thisaccount in our office as a pre-collection account on 03/18/to collect a balance of $on theirbehalf.Upon investigation of Ms***'s complaint, that our agents advised her to "just pay it";
the callsfrom 03/28/were reviewed.We found on 03/28/2017, Mr*** contacted our office three timesAt no time, on any of the calls,did our agents request for payment on behalf of this account.The agents advised Mr*** that the account was placed in a disputed status and the collectionactivity had been suspendedMr*** was also advised, that we do not report pre-collectionaccounts to the credit bureau.In response to receiving this communication from your office, Convergent Outsourcing has closed theaccount and returned it to T-MobileIf Ms*** has any further inquiries regarding this matterplease have her contact T-Mobile directly.We appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: as part of validation of the debt you are to provide this infoI'm not to quick to provide any personal info as you can see I'm already dealing with some type of fraud on my name from your company.
Sincerely,
*** ***

To whom this may concern,Convergent Outsourcing, Inchas the phone number provided in Mr***'s complaint on our "Do not call list"We apologize for any inconvenience we may have causedTo have phone numbers being called in error removed from our system, Convergent Outsourcing, Inchas a Do
Not Call Line at *** or on our website at www.convergentusa.com.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***

Complaint: ***I am rejecting this response because: the account was report after you received the dispute , please remove it or request a removal from Verizon ASAPSincerely,*** * ***

Dear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Re: Case # *** ***, *** To whom this may concern, Convergent Outsourcing, Inchas investigated Mr***'s complaint*** placed this account in our office on 12123/2014, to collect on their behalfUpon investigating your complaint, I concluded that the agent you spoke with
on 02/17/did not take the necessary steps to place your account in a dispute statusThis was necessary to investigate your dispute with ***We apologize for any inconvenience this may have caused and the agent will be counselledIn response to this complaint, we have closed the account from our office and returned it to our clientWe have requested our information regarding the above mentioned account be removed from the credit reporting agenciesWe do not own the account and therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to ***If you have any further inquiries please contact ***, as we are no longer handling the accountWe appreciate the opportunity to respond

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms*** request that we cease communicationOn 12/24/PayPal, Incplaced this account in our office to collect a balance on their behalfWe are sorry to hear that she has experienced difficulty reaching someone to speak
with in our officeIn response to her request, we have ceased communicationThe phone number (309) 364-has been placed on our "do not call" listWe have closed the account in our office and returned to our client, PayPal, IncIf Ms.*** has any inquiries regarding this matter, she may contact PayPal's customer support at 1-877-380-6578, referencing the client account number aboveWe appreciate the opportunity to respondRespectfully,

Dear Mrs***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***Compliance Representative

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative

Complaint: ***I am rejecting this response because: technically I am accepting the response but want the company to know that I am not the only person living hereThere has been no message left to know which person it was for so I sent thisIf it was meant foe me, *** or ***, they should have left a message stating for whom the call was meant.Sincerely,*** ***

Convergent Outsourcing has received and investigated Ms***'s complaint T-Mobileplaced this account in our office on /24/2016, to collect a balance of $550.36, on their behalf.Upon investigation of Ms***'s complaint we found that two payments were submitted onour online payments system on
10/12/in the amount of$This paid the account infull; and the account in our office was closed with a zero balance.On 10/26/2016, one of the payments in the amount of $where reversedThe systemrecognized this as a remaining amount owed on the account of $275.18.On 04/03/2017, Ms***'s contacted our office and explained her stated issue on behalf ofthe account The account was then submitted to be closed as a settlement in our office.In response to Ms***'s complaint, we have closed the account in our office accordinglyWewill request our information for this account, be removed from the credit bureaus.Thank you for the opportunity to respond

Dear Miss ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***Compliance Representative

Please see attached PDF file
To Whom It May Concern,Convergent Outsourcing, Inchas received *** *** complaint*** placed this account in our office on 06/13/16.On 07/01/2016, *** *** phoned Convergent Outsourcing, Incstating that he received a notice for a *** account in
collections*** *** stated that he never lived at the service address for this *** account.As a result of the account review investigation, it was discovered that the agent inadvertently provided an incorrect response during the verification of the social security numberFurthermore as the investigation progressed we have made the determination that identification information we have on file could not be fully confirmed via the conversation with our representative and ***We would like to apologize for the misinformation provided to *** ***At the conclusion of our investigation we have updated our files accordingly and removed the address and social security number on file.We appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative