Convergent Outsourcing Inc

To Whom It May Concern, Convergent Outsourcing has received Ms*** complaintThis account was placed in our office on 03/04/2016, to collect a balance on behalf of LVNV Funding,LLCConvergent Outsourcing mailed two validation notices to Ms*** address on fileThese notices
included Ms.*** right to dispute the balance owedTo date, this is the first notification we have received notifying us that Ms*** disputed this accountUpon review of the account we found there has never been any contact with Ms***This account was recalled by our client on 09/12/Convergent Outsourcing did not report any information for this account to the credit bureausConvergent Outsourcing is no longer handling this accountIf Ms*** has any further inquiries on this matter please have her contact LVNV Funding, LLC directly at (888) 665-In an effort to help Ms*** find resolution, we will forward a copy of the complaint and our response to our clientWe appreciate the opportunity to respondRespectfully,

Dear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Dear Mrs***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Convergent Outsourcing, Inchas received *** *** credit dispute*** placed this account in our office to collect a balance on their behalf 03/18/2016.Convergent Outsourcing, Incmailed two validation letters to the address we had on file.Convergent Outsourcing, Inc.did attempt to
contact *** at the telephone number *** ***, but we were unsuccessful in our effortsto reach her.To date, this is the first communication we have received notifying us that *** *** disputes the account.In response to receiving this information, we have closed the account in our office and returned the account to our client, ***We will request our information be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf *** *** has any further inquiries, please have her contact *** directly.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourdng has received *** ***'s additional informationIn responseto this new Information, we have noted the account as a fraud dispute.We are sorry to hear they may have been a victim of fraudIn an effort to assist *** with this matter, Convergent Outsourcing has requested a fraud packet to be mailed tothemWhen they receive the fraud packet, please fill it out and return it directly to Sprint.Convergent Outsourcing has updated the credit bureaus accordinglyWe will forward a copy of thiscommunication and our response to our client.We appreciate the opportunity to respond.Respectfully,Mattie G***Compliance Representative

Re: Case #:*** ***, *** Convergent account#:T-*** Sprint account#: *** To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaint On 02/01/2016, the settlement amount of $was paid with a credit cardOn 02/04/2016, a receipt was requested to
be sentOn 02/08/2016,we mailed a receipt to the address we have on fileOn 02/10/2016, we received a call from Mr*** requesting the receipt be sent to his email at *** On 02/12/2016, the receipt of payment was emailed to the address requestedAttached is a copy of both receipts that we have been sent We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing has received Ms***'s dispute and request that we cease communication.To date this is the first communication we have received on behalf of this account notifying us that Ms.*** disputes owing a balance.In response to receiving this information,
we have ceased communicationConvergent Outsourcing hasclosed the account in our office and returned it to our client We have not reported our information to thecredit bureausIf Ms*** has any further inquiries please have her contact Comcast directly, as weare no longer handling this matter.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Convergent Outsourcing has received and investigated Ms***'s complaintWe responded toa similar complaint that Ms*** filed with the Attorney General's officeOur response remainsthe sameI have attached a copy of the response that was provided to the Attorney General's officeon
3/28/17.In addition to the previous response provided, this account was closed in our office as a dispute, andreturned to our client on 3/30/Should Ms*** have any additional inquiries she maycontact LVNV Funding, LLCdirectly at (888) 665-0374.We appreciate the opportunity to respond

Complaint: ***
I am rejecting this response because: they have never provided a signed contract with them as they are the ones reporting it on all three credit bureausThey need to remove there account from all credit reports!

Convergent Outsourcing Inc.has investigated Ms.***'s complaintThis account was placed in our office by our client on 06/09/to collect $Convergent Outsourcing is a licensed collection agency who only collects on balances placed in our office by our clientsWe do not
attempt to scam consumers.Upon investigation of Ms***'s complaint,we do not show any telephone attempt made on this account.To date,this is the first communication we received from Ms*** notifying us that she disputes owing the balanceIn response to receiving this information,we have closed the account in our office and returned itOur client has also notified us that,in order to resolve Ms***'s stated dispute,they too have terminated collection efforts.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing, Inchas received Mr***'s complaintT-Mobile placed this account inour office on 03/06/16, to collect a balance of $on their behalfTo date this is the firstcommunication we have received from Mr*** notifying us that he disputes
owing the balance.In this complaint Mr*** states that Convergent Outsourcing is also known as DynamicRecoveryConvergent Outsourcing, Incis not Dynamic Recovery nor do we have any affiliation withthis companyUpon researching this complaint, we conducted a google searchWe found that thereis a company identified as Dynamic Recovery Solutions, LLC located in South Carolina.In response to this communication, we have closed the account in our office and returned it to ourclient, T-MobileWe will request our information be removed from the credit bureausIf Mr***has any further inquiries regarding this matter, please have him contact T-Mobile directly, as we areno longer handling the account.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Inchas received Mr***'s complaintT-Mobile placed this accountin our office on 11/19/2016, to collect a balance of $on their behalf.Upon researching Mr***'s allegation that our agent provided inaccurate information the callon
1/26/was reviewedWe were able to identify that the agent did initially advise Mr***that if he made a partial payment, it would prevent the account from being reported to his creditTheagent did however, correct herself and provide Mr*** with the correct information, andapologize for her errorWe do apologize for any inconvenience this may have caused.Convergent Outsourcing has not reported the above referenced account to the credit bureausWehave closed this account in our office and returned it toT-MobileIf Mr*** has any furtherinquiries please have him contact T-Mobile directly.We appreciate the opportunity to respond.Respectfully,Sarah K***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will review my credit reports to ensure that this information is removed from my reports
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
The business has been calling me on my house phone in CaliforniaI have no idea how they received this information, because we moved here last September. My maiden name is ***, and they have been inquiring about a sprint account under my maiden name up for collectionsI have not had a sprint account under my name for over years nowPlease let the company know that the apparent account is under my maiden nameI will emphasize that the allegations they have brought up are falseAgain, any charges I had on my Sprint account were taken care of before my account was closed due to my moving overseas for military serviceSincerely,*** ***

To Whom It May Concern, Convergent Outsourcing Inchas received the additional information provided by Mr***In the initial communication sent to our office from Mr***, did not provide the name of the original creditor nor did the contact information provided in his dispute match our recordsReliant Energy Retail Services, LLC placed this account in our office 08/18/to collect a balance of $on their behalfTo date we have not received any prior communication Mr*** disputes owing the balanceIn response to this complaint, the account has been placed in a cease communication statusWe will request our information for the above referenced account be removed from the credit bureausWe will forward a copy of Mr***'s complaint and our response to our clientWe do not own the account and therefore cannot guarantee resolutionIf Mr*** has any further inquiries please have him contact Reliant Energy Retail Services, LLC directlyWe appreciate the opportunity to respond

Re: *** *** Case #:*** Convergent account#: R-*** *** *** *** *** *** account #: *** To whom this may concern, We have investigated Ms*** complaint*** *** *** *** *** placed this account in our office 05/12/14, to collect $on their
behalfConvergent Outsourcing, Inchas sent a total of three validation notices on behalf of this matterThe last notice was mailed on 07/10/to the address that is provided in the complaintIn response to the Ms*** complaint, we have closed and returned the account to our clientWe have requested our information regarding the above referenced account to be removed from the credit reporting agenciesIf Ms*** has any questions or inquiries, please have her contact *** *** *** *** ***, Convergent is no longer handling this account We appreciate the opportunity to respond

Dear Mr***. Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, provided the items are removed from my three credit reports as the company stated they would do