Convergent Outsourcing Inc

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Complaint: ***I am rejecting this response because: Jason W*** LIED LIED LIED He REMOVED me from the system BEFORE MsSarah investigated this complaint Jason W*** did in fact email me a copy of a report sent to Experian and TransUnion indicating REMOVAL of a collection that was ACTUALLY PAID IN FULL to the Medical Provider: Cora Health ServicesI have a copy of the FORM Jason W*** emailed me; however, due to COMPROMISING my SOCIAL SECURITY NUMBER, I do NOT NOW OR EVER send my Social Security Number via email in an unencrypted and unsecured email To ask me to send MsSarah my Social Security Number would FURTHER jeopardize my identity and compromise my person, which is the original basis for the complaint with Revdex.com Commercial Recovery Services has absolutely ZERO (0) concern for ID THEFT, simply by asking me to send them my SS# again in an email To ask me to provide my SS# to Revdex.com is unconscienably ignorant, which would leave me totally open to ID THEFT once AGAIN This company has low ratings, and is NOT ever to be Trusted
Sincerely,
*** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThere were calls, the agent was laughing and giving me no detailsI am completely unaware of the "debt" they mentionI will follow up with "*** ***" who has also never made previous contact with meI appreciate the businesses response todayWhen I asked the agent so please take me off her call list, she laughed, argued, and did not acknowledge nor agree to my request.
Thank you so much for your help Revdex.com.
Sincerely, *** ***

Convergent Outsourcing, Inchas investigated this complaintWe are sorry to hear that Mr*** has had difficulty reaching someone in our office.In response to Mr*** complaint, we have placed the number provided in the complaint on out "Do Not Call List"If Mr*** has any other numbers
being called in error,I have also included our information to have numbers place on out "do not call list" below.To have phone numbers being called in error removed from our system,Convergent Outsourcing, Inchas a Do Not Call Line at 1-855-728-or on our website at www.convergentusa.com

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Complaint: ***
I am rejecting this response because:convergent has failed to provide what I have requestedI advise that they re-read the message before I forward to my state attorney General along with the federal trade commissionan itemized statement can belong to anyone.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: what you provided was an incomplete billing statement that did not show that this account belongs to meMy request was very specific and you violating the FCRA Section which is seperate for the FDCPAThe law states a person bring a claim must provide the evidenceYou are stating I owe for this account but want me to take the liberty of doing the research to see if this is accurate? Surely you cannot think that makes sense! I did in fact reach out to Sprint and they were not able to locate an account and redirected me to your companyI will not go back and forth between you and SprintIf you refuse to address and resolve this matter diligently, I wil file a lawsuit and request that you provide the documentation in a courtroom as I have every legal right to do soIf you are not able to provide the requested documentation not only will you be forced to delete this inaccurate account but I will then seek monetary damanges for your gross negligence! 
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Ms*** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Re: Case #: *** ***, *** To Whom It May Concern, Convergent Outsourcing, Incis attempting to investigate this complaintWith the information provided I was unable to locate any information in our systemWe are unable to locate an account in our system with the name of ***
***I also attempted to locate information with the address listed in the complaint and did not find any matching informationThe phone number provided in this complaint of *** also did not locate any information in our systemIn this complaint, *** *** states that they keep receiving mail and would like it to stopTo fulfill this request we need additional informationIs *** *** receiving the mail to the address listed in the complaint? Please provide the Convergent account number, client account number or the full social security number so we may locate the informationI have placed the number in this complaint of *** to our "do not call list' to ensure we do not call this numberWe appreciate the opportunity to respond

Convergent Outsourcing, Inchas received *** *** fraud dispute*** *** placed this account in our office 05/06/2016, to collect a balance of $1600.18on their behalf.On 09/14/2016, *** *** called and spoke with an agent in our office and advised that the account was believed to be
fraudulent The agent provided *** *** information to file fraud directly with *** *** The agent placed the account in a disputed status and the collection activity was suspended sothis matter may be investigated.We are sorry to hear that *** has been a victim of fraud.In response to this communication, Convergent Outsourcing has ceased communicationWe have requested our information be removed from the credit bureausI have attached a copy of the credit deletion request for *** *** recordsIn an effort to help *** *** find resolution, we will forward a copy of this communication and our response to our client *** *** may file a fraud claim with *** *** directly at *** *** or ***We appreciate the opportunity to respond

Dear Resolutions, The Revdex.com has closed the file with the last communication that Convergent would place the account in disputed status and cease collection activity (Response dated 14May2018) However, yesterday 21Maywe received in the mail a letter from Convergent that they still are trying to collect the debt, despite being provided documented evidence from Cox Communications that there was never any outstanding balance nor was any communication made from *** to any outsourced collections agency in an attempt to collect a debtIs there a way to re-open the file so that further communications can be captured? Or should we open a new file ? Kind regards, *** ***

Complaint: ***
I am rejecting this response because: This is just a billI need a copy of the signed contract with my signature as well as a copy of my photo idIf you are the owner of this said account and not the owner of the Comcast account then you should have all documents that I am requestingI asked your company for validation therefore I will not go to sprint because you are supposedly the owner of this account and your company name is what is being reported on this accountIfthis was valid I would not have an active open account with sprintPlease provide all documents requestedIf you can't provide all documents imcljdongy signature on any contract as well as a copy of my photo ID then this account should be deleted from all of my credit reports because this is inaccurate information & I have never had an account with your company thanks Complaint: ***I am rejecting this response Because: This is just a billI need a copy of the signed contract with my signature as well as a copy of my photo idIf you are the owner of this said account and not the owner of the Comcast account then you should have all documents that I am requestingI asked your company for validation therefore I will not go to sprint because you are supposedly the owner of this account and your company name is what is being reported on this accountIfthis was valid I would not have an active open account with sprintPlease provide all documents requestedIf you can't provide all documents imcljdongy signature on any contract as well as a copy of my photo ID then this account should be deleted from all of my credit reports because this is inaccurate information & I have never had an account with your company thanks Sincerely,*** ***
Sincerely,
*** ***

To Whom It May Concern,
Convergent Outsourcing, Inchas investigated this complaintComcast placed this account in our office 11/25/to collect $on their behalf
On 12/08/2015, the account was closed from our office and returned to Comcast
In response to this complaint, the account
has been closed and returned to our client as of 12/08/If Ms*** has any further inquiries please have her contact Comcast directly, as we are no longer handling the account
We appreciate the opportunity to respond
Respectfully,
Sarah K***
Compliance Representative

Complaint: ***
I am rejecting this response because: this motorcycle was reposessed in june of It is now That is years agoThis company recieved this account 12/It is now 3/2018??? We want this to be ended or we will take it to the attorney general.
Sincerely,
Seth P***

To Whom It May Concern,
Convergent Outsourcing, Inchas received Mr***'s dispute*** placed this account in ouroffice on 06/28/2016, to collect a balance on their behalfConvergent Outsourcing does not purchasedebts
On 07/07/2016, Convergent Outsourcing, Incmailed a validation
letter to the same address listed inthis complaintThis notice included Mr***'s right to dispute the balance
Convergent Outsourcing believes the information we have reported to the credit bureaus wasreported with both fair and accurate information; we do not believe we have violated any Jaws.In response to receiving Mr***'s communication, we have closed the account in our office andreturned it to our client, ***We will request our information be removed from the creditbureausWe do not own the account and therefore cannot guarantee resolutionIf Mr*** hasany further inquiries, please have him contact *** directly
We appreciate the opportunity to respond

Complaint: ***
I am rejecting this response because:Convergent has annotated my account with a paid collectionI maintain that I have no business with Convergent; I owe Convergent no debt.The debt that you suggest you are attempting to collect has been paid to the original creditor to whom you suggest you are collecting for. The negative remarks on my credit report are inaccurate and should be removed
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Convergent stated that there "are several factors that are used to identify and match the correct person to the accounts in our office, from name match, social security number match, date of birth match, etc" This may be true if the person who received the notice takes the time to call Convergent However, there was NOTHING on the remittance asking the person to provide ANY identifying information if mailed with a check There were no instructions to include this information on their check So in my opinion there is no way for Convergent to identify a payment made by the wrong person with the right name There response is very polished but it is not true This company is employing phishing techniques under a guise of legitimacy.
Sincerely,
*** ***