Convergent Outsourcing Inc

Dear Mr***,Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If
we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms*** disputePayPal, Incplaced this account in our office on 03/17/to collect a balance on their behalfTo date this is the first communication we have received from Ms*** advising us that she disputes owing the
balanceIt appears from the information provided in the complaint that the dispute is with the original service providerIn response to receiving the information, the account has been closed in our office and returned to our client PayPal, IncWe do not own the account therefore we cannot guarantee resolutionWe will forward a copy of this communication and our response to our clientIf Ms*** has any additional inquiries please have her contact PayPal's customer support at 1-877-380-6578, and reference the PayPal Incaccount number aboveWe appreciate the opportunity to respondRespectfully,

Convergent Outsourcing Inchas investigated Ms***'s complaintComcast placed this account in our office06/05/to collect $514.28on their behalf.On 01/12/2016, we received an email from Ms.*** requesting we no longer contact herThe account was placed in cease communication.In
response to this complaint, the account has been closed and returned to our client ComcastConvergent Outsourcing requested our information for the above referenced account be removed from the credit bureaus.If you have any further inquiries please contact Comcast as we are no longer handling the account.We appreciate the opportunity to respond

Convergent Outsourcing Inchas investigated Ms***'s complaintComcast placed this account in our office 06/05/to collect $on their behalf
On 01/12/2016, we received an email from Ms.*** requesting we no longer contact herThe account was placed in cease communication
In response to this complaint, the account has been closed and returned to our client ComcastConvergent Outsourcing requested our information for the above referenced account be removed from the credit bureaus.If you have any further inquiries please contact Comcast as we are no longer handling the account

Dear MrP***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Complaint: ***I am rejecting this response because: Once again they have ignored what I requested, simply sending a copied statement of an invoice is not providing validationThey have not responded to the validation request, simply sending a bill of a debt I do not recall is not validationI also requested more information as noted in the validation letterI have never received a bill or any documentation from *** that I owed any balance.

Convergent Outsourcing Inc.has investigated Mr*** complaint*** ***,LLC placed this account in our office 03/14/14,to collect $on their behalfConvergent Outsourcing,Incis a collections agency that only collects on accounts placed in our office by our clientsWe
do not attempt to defraud consumers.On 11/05/2015, Mr*** spoke with an agent in our officeDuring the call on 11/05/2015, Mr*** stated he believed our company to be a scam and stated that he wanted us to stop sending him noticesAt that time the account was placed in a cease communication status.In response to this complaint, we have closed and returned the account to our clientWe suggest Mr*** contact *** ***, LLC at *** *** to ensure this matter is resolvedWe will forward a copy of this complaint and our response to our client

Complaint: ***I am rejecting this response because: I received letters regarding these accounts that's showing account have not been closedPlease review the letters that I have attached to this responseSincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***I am rejecting this response because: they are again wanting personal informationClaiming they cannot find my account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough they did not reply with proof that they Are licensed to collect in Indiana, They've not reported to any credit bearu's and released the claimed debt back to the original company.

Dear Ms***,
Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded documents for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response
Respectfully submitted,
Sarah K***
Compliance Supervisor

Dear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Convergent Outsourcing, Inchas received Ms***'s complaintSprint placed this account in ouroffice on 11/14/2014, to collect a balance of $on their behalf.Convergent Outsourcing investigated and responded to a similar complaint through the ConsumerFinancial Protection Bureau on
03/30/Our position in this matter remains the sameAttached isa copy of the response provided to the Consumer Financial Protection Bureau on 03/30/forreference.Convergent Outsourcing believes the information we reported to the credit bureaus was reported withboth fair and accurate information.We appreciate the opportunity to respond

Re: Case #: *** ***, *** To Whom It May Concern, Convergent Outsourcing, Incis attempting to investigate this complaintDue to the vast number of accounts, I am unable to identify an account for Mr*** with the information he has providedI have placed the phone number provided in
the complaint of *** on our "do not call list"In this complaint, Mr*** states that he found our information on his credit reportTo further investigate this complaint we require additional information to locate an accountPlease provide one of the following; the Convergent Outsourcing account number, client account number or the full social security numberWe appreciate the opportunity to respond

Convergent Outsourcing has received Mr***'s additional informationConvergent Outsourcingdoes not believe we have violated any laws, including the FDCPA Convergent Outsourcing mailedMr*** a fraud packet based on the information provided in his emailed fraud dispute on1/27/This
emailed communication received from Mr*** is attached for your reference.Additionally in an attempt to help Mr*** find resolution on behalf of this matter, ConvergentOutsourcing provided a copy of Mr***'s complaint to T-MobileConvergent Outsourcing doesnot own this account, therefore we cannot guarantee resolution.Should Mr*** have any further inquiries regarding this matter, he may contact T-Mobile directly,as we are no longer handling this matter.We appreciate the opportunity to respond

To Whom It May Concern,
Convergent Outsourcing, Inchas received Mr***'s disputeConvergent Outsourcing does not buyor sell debts; we only collect on balances placed in our office by our clients*** placed thisaccount in our office on 12/05/2016, to collect a balance on their
behalf
On 12/19/2016, Mr*** spoke with an agent in our office and advised that he disputed the accountas fraudMr*** also requested that he no longer receive phone callsThe account was placed in acease communication status
In response to receiving this communication through the Revdex.com, we have closed theaccount in our office and returned it to ***We do not own the account and therefore cannotguarantee resolutionWe will forward a copy of this information to *** along with our response.To ensure this matter is resolved we suggest Mr*** contact *** directly
We appreciate the opportunity to respond
Respectfully,
Sarah K***

Please see attached PDF file
Convergent Outsourcing has received the additional inquiry from *** ***In response to *** *** questions, the address *** * *** ** *** ** *** was removed from this account, along with the social security number ending in ***Convergent Outsourcing, Incis not pursuing any further collection efforts against *** *** for this accountAlthough *** *** name is the same, he was not the person we were trying to locate.Again, we would like to apologize for any inconvenience that the misinformation has caused *** ***.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Please view the attached PDF file
November03, 2015Revdex.comstation Drive, Ste.222DuPont, WA 98327Re: Case# ***, ***Convergent Account#: ***PayPallncAccount#:
***To whom this may concern,Convergent Outsourcing Inchas Mr***'s complaintOn 09/03/2015, *** ***placed an account in our office, to collect a balance of $on their behalfConvergent Outsourcing Incis a licensed collection agency who only collects on balances placed in our offices by our clients.In response to Mr***'s complaint, the account has been closed in our office and returned to *** *** We will forward a copy of this complaint and our response to *** ***If Mr*** has any further inquiries, please have him contact *** customer support at *** We appreciate the opportunity to respond
Sarah K***Compliance Representative