Convergent Outsourcing Inc

Complaint: ***
I appreciate the prompt response from Convergent however, upon pulling all three of my credit reports I still show that this mark is still showing within my reportsIn order to be sure that this was not just an error I made contact with all three Credit Bureaus and they have all indicated that there has been no update received from Convergent to dateHow long will it take for this to be corrected within my credit reports? I appreciate your assistance with this matter
Sincerely,*** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution to removal the inaccurate derogatory remarks off of all credit bureaus is satisfactory to me
Sincerely,
*** ***

Dear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

To Whom It May Concern,Convergent Outsourcing is attempting to investigate Mr***'s disputeWe were unable to identify anaccount for Mr*** with the information that was provided.In this dispute, Mr*** states that Convergent Outsourcing has reported an account to his creditbureauTo locate
the account in question we need additional informationPlease have Mr***provide one or more of the following; Convergent Outsourcing account number, Name of the clientand the client account number or full social security number the information is being reported under.We look forward to assisting Mr*** with resolution in this matter.Respectfully,Sarah K***Lead Compliance Representative

Complaint: ***
I am rejecting this response because: This is just a billI need a copy of the signed contract with my signature as well as a copy of my photo idIf you are the owner of this said account and not the owner of the Comcast account then you should have all documents that I am requestingI asked your company for validation therefore I will not go to sprint because you are supposedly the owner of this account and your company name is what is being reported on this accountIfthis was valid I would not have an active open account with sprintPlease provide all documents requestedIf you can't provide all documents imcljdongy signature on any contract as well as a copy of my photo ID then this account should be deleted from all of my credit reports because this is inaccurate information & I have never had an account with your company thanks Complaint: ***I am rejecting this response Because: This is just a billI need a copy of the signed contract with my signature as well as a copy of my photo idIf you are the owner of this said account and not the owner of the Comcast account then you should have all documents that I am requestingI asked your company for validation therefore I will not go to sprint because you are supposedly the owner of this account and your company name is what is being reported on this accountIfthis was valid I would not have an active open account with sprintPlease provide all documents requestedIf you can't provide all documents imcljdongy signature on any contract as well as a copy of my photo ID then this account should be deleted from all of my credit reports because this is inaccurate information & I have never had an account with your company thanks Sincerely,*** ***
Sincerely,
*** ***

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Convergent Outsourcing, Inchas investigated Ms***'s complaintPayPal, Incplaced this account in our office to collect a balance on their behalf.To date this is the first communication we have received on this account from Ms***, indicating that she believed the balance to be
fraudulent.In response to Ms***'s complaint, we have closed the account from our office and returned it to our clientWe do not own the account there fore we cannot guarantee resolution.If Ms*** has any further inquiries please have her contact PayPal's customer support at 1-877-380-referencing the client account number listed above

Re: *** *** Case #: *** To whom it may concern, Convergent Outsourcing Inchas investigated Ms*** complaint*** placed this account in our office on 09/30/to collect a balance of $on their behalfIn response to the complaint, we have closed the account and returned it
to ***We have requested our information regarding the above referenced account be removed from Ms*** credit reportIf there are any further questions, please have Ms*** contact *** to ensure a resolution is foundConvergent is no longer handling this accountWe appreciate the opportunity to respond

Revdex.com:I have received an email from this company resolving my issueThanks! Sincerely, *** ***

Revdex.com:I spoke to PayPal various times and confirmed that my account has a zero balanceAfter filing this complaint I was able to reach the collections department at PayPal and provided the account number on the collections letter Convergent Outsourcing sent to me At that time, PayPal confirmed that the account was for a different user, with a different name, address, and social security numberDespite this, I was targeted with an inquiry by Convergent Outsourcing into my credit and was pursued with a collections letterAs such, I had to file this complaint with the Revdex.comI have sent a Certified Return Receipt letter to both Convergent Outsourcing and PayPal detailing this information and requesting that no claim be incorrectly submitted to the credit agencies against my record, that the account be associated with the correct person, and that I not be contacted directly again for someone else's debtI have reviewed the response made by the business in reference to complaint ID ***, and being that their letter indicates they have closed the account and returned it to PayPal I find that this resolution is satisfactory to me.
Sincerely, *** ***

Dear Mrs***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Dear Mr***: Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K*** Lead Compliance Rep

To Whom It May Concern,Convergent Outsourcing has Mr***'s complaint and request that we cease communicationconcerning the above referenced accountJefferson Capital Systems, LLC placed this account in ouroffice 01/19/2017, to collect a balance of $688.15.Upon researching Mr***'s
complaint that our agents are rude and do not follow collection laws;the phone calls were reviewed.On 02/09/2017, Mr*** spoke with an agent in our officeMr*** advised the agent he hadreceived many Verizon Wireless bills in the past, and had disregarded the information, because he neverhad Verizon WirelessThe agent Mr*** spoke with was professional and advised that she wouldplace the account in a fraud status, so this matter may be investigatedPrior to the call ending, the agentasked Mr*** if he had any further questionsThe call was concluded when Mr*** verifiedhe did not have anything further the agent could assist him with.Convergent Outsourcing has ceased communication on the above referenced accountIn an effort to helpMr*** find resolution we have forwarded his complaint to our clientOur client has also notified usthat, in order to resolve Mr***'s stated dispute, they too have terminated collection efforts.Thank you for the opportunity to respond.Sincerely,Sarah K***

To Whom It May Concern,Convergent Outsourcing, Inchas investigated Mr***'s complaintPayPal, Incplaced this account in our office 04/17/2015, to collect a balance on their behalfConvergent Outsourcing only collects on balances placed in our office by our clients.To date this is the
first communication we have received on this account from Mr***, indicating that he believed the balance to be fraudulent.In response to Mr***'s complaint, we have closed the account from our office and returned it to our clientWe do not own the account therefore we cannot guarantee resolutionIf Mr*** has any further inquiries please have him contact PayPal's customer support,at 1-877-380-referencing the client account number listed above.We appreciate the opportunity to respond

June 01, 2016Revdex.comP Box 1000DuPont, WA
Re: ***, ***Complaint ID # ***Convergent Outsourcing account#: ***Sprint account #: ***To Whom It May Concern,Convergent Outsourcing has received Mr***'s fraud disputeSprint placed this account in
ouroffice 01/26/to collect a balance on their behalf.On 4/14/2016, we received an email from Mr*** stating that he had not had an account withSprint for yearsMr*** included in his email that his former does and believes we are lookingfor herMr*** requested that we cease communicationThe account was then placed in a ceasecommunication status.We are sorry to hear that Mr*** may have been a victim of fraudIn response to receiving thisinformation, we have attached a fraud packet in an effort to help Mr*** find resolution.The account will remain in a cease communication statusThe credit bureaus will be updatedaccordinglyPlease have Mr*** fill out the information requested in the fraud packet as well asgather any information required, and provide them to Sprint's fraud managementThe packet hasinstructions Mr*** can follow to help resolve this matter.We appredate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Re: ***,*** ID #:*** Convergent Account#: S-*** Galaxy International Purchasing, LLC Account#: *** Debt Description: Providian National Bank To Whom It May Concern, Convergent Outsourcing has received Mr***'s disputeGalaxy International Purchasing, LLCplaced
this account in our office 10/04/to collect a balance on their behalfIn Mr***'s dispute he states that he believes charging interest on an account after it is cancelled is unlawfulAn account can incur interest when it is closed and in collections if it is stipulated in original service agreementConvergent Outsourcing has not charged any interest while this account has been in our officeOn 04/14/2016,Mr*** spoke with an agent in our office and advised that he believed he had paid this account off prior to its placement in our officeThe account was placed in a disputed status and documentation was requested from our clientIn response to this information, the account is in a dispute status so this matter may be investigatedIf Mr*** has any documentation showing the balance has been paid he may fax it to 206-322-4838,and we would be happy to forward this information to Galaxy International Purchasing, LLCin an attempt to help Mr*** resolve this matterWe appreciate the opportunity to respond

***Documents Attached***Subject: Complaint #*** ***,*** I received a resolution to my complaint, however, COI has yet to remove their collection from my credit report. You can reach me via email or at *** - I know these can be removed same day and I feel this has been enough time to remove. I am in the process of purchasing a home and this is affecting the processPlease see attached:

Convergent has sent me another letterThey say all those calls are recorded I would like to have the calls made to me, heard by Convergent manager or the client first premier bankI have filed a complaint with *** *** bank and also looking into the fdcpa to see if any laws have been broken by Convergent. Have a manager or client hear my callsAnd no more calls or letters to me or my family no emails either