Convergent Outsourcing Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** I want to thank you folks for your timely response to this. I will follow up and contact Direct TV as I do not Have Direct TV. Thanks again

Complaint: ***
I am rejecting this response because: You are alleging that you cannot locate information, yet you are verifying the debt with the credit bureau The partial account number I am providing is the same account number as it appears on my credit reports You should cross reference my name and account number with the number you continue to verify with the bureau The last digits of my social is ***
Sincerely,
*** ***

Please view the attached PDF file
Convergent Outsourcing, Incis in receipt of *** *** communicationWe appreciate *** *** advising us that we have reached the incorrect party*** address has been removed from these fi es to ensure she does not continue to receive mail for the
incorrect partyWe apologize for anyinconvenience we may have caused.We appreciate the opportunity to respond

Dear MrP***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Please view the attached PDF file
***, ***Case#: ***Convergent Account#: *** account#:***To whom this may concern,Convergent Outsourcing, Inchas Mr***'s complaint On 08/1812015, *** placed an account in our office, to collect a
balance of $on their behalfConvergent Outsourcing,Incis a licensed collection agency who only collects on balances placed in our offices by our clients.In response to Mr***'s complaint,the account has been closed in our office and returned to ** *** per their request on09/22/We will forward a copy of this complaint and our response to ***If Mr.*** has any further inquiries, please have him contact *** as we are no longer handling this account.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate this complaintI was unable to locate anyaccount in our office with the information Mrs*** has provided.We did not find any matching information for the first and last name provided of *** ***.We were
unable to identify an account in our office with the address provided of* * *** *** *** ** ***In this communication Mrs*** states that she received correspondence from ConvergentOutsourcingPlease have Mrs*** provide one or more of the following information so we mayidentify the account in question; Convergent account number, the client account number, the address orphone number Mrs*** has received communications from Convergent Outsourcing.I have placed the phone number provided in this complaintof716-461-on our"do not call" listWe look forward to receiving the additional information necessary to locate the account in question andhelp Mrs*** find a resolution to this matter
Sincerely,
Sarah K***
Lead Compliance Representative

Please view the attached PDF file
ConvergentAugust 02, 2016Revdex.com P.O.Box 1000DuPont, WA 98327*** *** ** *** *** *** *** ** *** *** *** ***To Whom It May Concern,Convergent Outsourcing, Inchas
received *** *** complaintConvergent Outsourcing responded to a similar compla int made by *** *** to the Consumer Financial Protection Bureau on 07/29/Our position in this matter remains the same.Attached is a copy of the response provided tothe Consumer Financial Protection Bureau on 07/29/2016,for your reference.We appreciate the opportunity to respond

Convergent Outsourcing, Inchas investigated Ms***'s complaintOn 8/17/2015,*** placed this account in our office to collect a balance of $on their behalf.We are sorry to hear that Ms*** has been experiencing identity theft.To date, this is the first communication Convergent
Outsourcing has received, advising us that Ms*** believes the account to be fraudulent.In response to receiving this information, the account has been closed from our office and returned to ***Convergent Outsourcing has not placed our information for the above referenced account on Ms***'s credit bureauWe do not own the account and therefore, cannot make any guaranteesWe will forward a copy of this complaint and our response to our clientIf Ms*** has any further inquiries please have her contact ***'s customer support at ***, referencing the above *** account number

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

To Whom It May Concern,
Convergent Outsourcing, Inchas received Ms*** credit disputeT-Mobile placed this accountin our office on 05/07/to collect a balance on their behalf.On 05/10/2016, Convergent Outsourcing, Incmailed a validation letter to the same address we haveon
file.Convergent Outsourcing, Incdid attempt to contact Ms*** at the telephone number (***) ***-*** but we were unsuccessful in our efforts to reach her
To date, this is the first communication we have received notifying us that Ms*** disputes theaccount
On 11/11/2016, this account was closed in our office and returned to our client, T-MobileWerequested our information be removed from the credit bureaus on 11/13/We do not own theaccount and therefore cannot guarantee resolutionIf Ms*** has any further inquiries, pleasehave her contact T-Mobile directly
We appreciate the opportunity to respond
Respectfully,
Mattie G***-***Compliance Representative

Convergent Outsourcing, Inchas investigated Mr***'s complaintConvergent Outsourcing only collects on balances placed in our office by our clientsWe do not attempt to scam consumers.To date this is the first communication we have received from Mr*** indicating that he disputes the
balanceUpon investigating Mr***'s complaint, I found that we did request information from the credit bureaus; however we did not reported a negative trade line on Mr.***'s credit.In response to Mr***'s complaint, we have closed the account from our office and returned it to our client.We regret any inconvenience we may have caused

Convergent Outsourcing has received Ms*** request that we cease communicationWith theinformation provided, I was able to locate two accounts placed in our office.Pacific Gas and Electric placed this account in our office on 11/23/2015, to collect a balance on theirbehalfIn response to
receiving this request we have added Ms*** phone number to our "do not calllist"The account has been closed in our office and returned to our client Pacific Gas and Electric.On 12/28/2015, our client Sprint placed this account in our office to collect a balance on their behalfOn03/02/2016, we sent out an email validation noticeDue to the sensitive nature of the email it doesrequire the last four digits of the consumer's social security number to view the personal and privateinformationIn response to receiving this request we have ceased communication on this accountWeapologize for any inconvenience we may have caused.We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Convergent Outsourcing, Incis has investigated Mr***-***'s complaintSprint placed this account in our office 11/17/2011,to collect a balance of $325.60on their behalf.Our records indicate we have sent two validation notices to Mr.***-***'s address we have on fileThe first
notice was mailed on 11/21/2011.The second validation notice offering a reduced amount to settle was mailed 03/19/2015.The address we have on file for Mr.***-*** is the same address that was provided on this complaint.In response to this complaint, I have requested another validation notice be mailed to the address provided.Please allow mailing time frame to receive in our validation notice in the mail.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Convergent Outsourcing Inchas received *** *** dispute and request for validation.This account was placed in our office by our client on 07/24/to collect a balance on their behalfConvergent Outsourcing does not purchase debts; we only collect on balances placed in our office by our
clients.On 09/19/2016, we received an email from *** *** disputing the amount owed and requesting validation of the balance.This dispute did include an offer made by *** *** to settle the balance for $Convergent Outsourcing placed *** *** account in a disputed status and suspended collection activity so validation of the balance could be requested on his behalf from our client.On 09/25/2016, the account was updated accordingly with the credit bureaus as a dispute.On 10/7/2016,we received a letter from *** *** disputing the balance and on offer to settle the balance for $if we immediately delete the information from the credit bureaus,within days of receipt of the paymentThe account remained in a disputed status.On 10/13/2016, we received the documentation requested from our client and mailed the information to *** *** validating the balance owed.In response to *** *** request, I have attached a copy of the billing statement that was mailed to *** *** on 10/13/Convergent Outsourcing has placed the account in a cease communication statusWe will request our information for the above referenced account be removed from the credit bureaus.If *** *** is interested in settling this account, he may contact *** *** at*** *** extension ***,to discuss the available options.We appreciate the opportunity to respond

Convergent Outsourcing Inchas investigated *** ***'s complaint DirecTV placed this account in our office 10/06/to collect $543.15on their behalfTo date,this is the first communication we have received on this account notifying,Convergent Outsourcing that this account is believed
to be fraud.It seems from the information received in the complaint they may be experiencing identity theft/fraudWe suggest that Mindaugas Lekarauskas contacts DirecTV's fraud department at{800) 860-ext.***.In response to receiving this information, we have closed the above account from our office and returned it to our client.We have requested our information be removed from the credit report.If there are any further inquiries, please contact DireclVto ensure this matter is resolvedConvergent is no longer handling this account

To Whom It May Concern,
Convergent Outsourcing has received Mr***'s disputeJefferson capital Systems, Ll.C placedthis account in our office 05/25/2016, to collect a balance of $Convergent Outsourcing is alicensed collection agency that only collects on balances placed in our office
by our clients.Convergent Outsourdng does not purchase debts nor do we have an office located in Charlotte,North carolina
On 6/07/2016, we mailed a validation notice that included a reduced amount of $if paid by acertain dateThis notice also included Mr***'s right to dispute the balance
In response to this communication, we have ceased communicationOur client has also notified usthat, in order to resolve Mr***'s stated dispute, they too have terminated collection efforts.Thank you for the opportunity to respond
Respectfully,
Sarah K***
Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Inchas investigated this complaintOrion Portfolio Services, LLC placed thisaccount in our office 05/27/ 2016, to collect a balance on their behalf.Upon investigation of this complaint, the phone call on 06/17/was reviewedWe found that
theagent acted professional in handling Mr***'s callThe agent placed the account in a disputed statusand collection activity was suspended.We were unable to substantiate Mr***'s claim that there was unprofessional conduct in thebackground of this call.In response to this complaint, Convergent Outsourcing has closed the account in our office and returned itto our clientWe do not own the account and therefore cannot guarantee resolutionWe will forward acopy of this complaint and our response to our clientIf Mr*** has any further inquiries please havehim contact Orion Portfolio Services, LLC directly.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Convergent Outsourcing, Inchas investigated *** *** complaint Upon investigation of this complaint the call on 10/26/was reviewedWe apologize that the call had been disconnected prior to *** *** being finished with the conversation.In response to *** *** complaint that he
wants the points restored to his credit, Convergent Outsourcing had requested our information be removed from the credit bureaus on 06/12/Convergent Outsourcing only has the ability to add, update or delete a trade line.We do not have any affiliation with the credit bureaus point system.We appreciate the opportunity to respond