Convergent Outsourcing Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourc*** Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Complaint: ***
I am rejecting this response because: I went to my credit report and still the collection mark inserted by Convergent Outsourcing still there and want to make sure they remove the negative mark and not be re-inserted failing to provide copy of any original contract with *** or any debt.All I want is the final removal and can agree with the resolution of this inconvinience
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:This company condones people prank calling! I received calls from this company pranking me from an employee named *** ***This matter has not been addressed nor acknowledged and I find this unacceptable behavior.

To Whom It May Concern,Convergent Outsourcing Inchas received Ms***'s fraud dispute and complaintComcastplaced this account in our office on 11/21/2016, to collect a balance of $on theirbehalf.Upon investigation of Ms***'s complaint, that one of our agents would not provide her
anyinformation and hung up on her, the call on 02/ 01/2017.We found that the agent attempted to provide Ms*** with the account information, howeverMs*** was yelling at the agent, and using profanityThe agent professionally ended the callfor this reason.In response to receiving this communication from your office, we have closed and returned theaccount to our client, ComcastWe have not reported our information for the above referencedaccount to the credit bureausWe will forward a copy of the communication received from youroffice and our response to our clientIf Ms*** has any further inquiries, please have hercontact Comcast directly, as we are no longer handling the account.We appreciate the opportunity to respond.Sincerely,Sarah K***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI had already contacted PayPal by email and they confirmed that I did not owe them any moneyI don't believe that convergent actually received a notice from PayPal since PayPal never tried to contact me and I have been doing business with them all of
Sincerely, *** ***

To Whom It May Concern,Convergent Outsourcing, Inchas received Ms***'s disputeT-Mobile placed this account inour office on 11/28/2016, to collect a balance of $on their behalf.On 11/30/2016, we mailed a validation notice to the same address provided in this communication.This
notice included Ms***'s right to dispute the balance owed.On 02115/2017, Ms*** spoke with an agent in our office and advised that she was unable topay the balance owed because she was currently unemployed.In response to receiving this communication from your office, Convergent Outsourcing has closed theaccount in our office and returned it to T-MobileWe will request our information be removed from thecredit bureausIf Ms*** has any further inquiries regarding this matter, please have hercontact T-Mobile directly.We appreciate the opportunity to respond

Complaint: ***I am rejecting this response because: The Convergent Account # is *** The Client Account # is *** Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Re: ***,*** Case #: *** Convergent account#:T-*** RBS Citizens ,N.Aaccount#: *** To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaintRBS Citizens, N.Aplaced this account in our office to collect a balance on their behalf 12/30/To date
this is the first communication we have received from Ms.*** for this account, notifying us she is disputing the balanceWith the information provided in the complaint we are unsure what Ms*** means when she states the account had been forgivenIn response to this complaint we have closed the account in our office and returned it to our client, RBS Citizens, N.AWe have not reported the above referenced account to the credit bureausWe do not own the account therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientIf Ms*** has any further inquiries please have her contact RBS Citizens, N.A., as we are no longer handling the accountWe appreciate the opportunity to respond

To Whom It May Concern,
Convergent Outsourcing has received *** ***'s fraud disputeFlorida Power and LightCompany placed this account in our office 08/29/2016, to collect a balance of $on theirbehalfConvergent Outsourcing does not believe we have violated any laws
This is the
first communication we have received from *** ***, on behalf of thisaccount, notifying us that the account is believed to be fraudulent
In response to receiving this information, we have placed the account in a disputed status so thismatter can be investigatedThe collection activity has been suspendedWe will request ourinformation regarding the above referenced account be removed from the credit bureausWe willforward a copy of this information and our response to our client, Florida Power and LightCompany
We appreciate the opportunity to respond
Respectfully,
Sarah K***Compliance Representative

Dear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Dear Ms***,Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If
we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

To Whom It May Concern,Convergent Outsourcing has received Mr***'s disputeSprint placed this account in ouroffice on 07/25/2016, to collect a balance of$on their behalf.On 08/01/2016, we mailed the validation notice to Mr*** at the same address he provided tothe RevDex.comThis notice included Mr***'s right to dispute the balance owed.To date, this is the first notification we have received on behalf of this account notifying us, that Mr.*** disputed the account.Convergent Outsourcing believes the information we have reported to the credit bureaus was reportedwith both fair and accurate informationAttached are statement copies obtained from Sprint,validating the balance owed.We will forward a copy of the communication from the Revdex.com and this response toour clientThis account has been placed in a disputed status and the collection efforts have beensuspendedThe credit bureau has been updated accordinglyIf Mr*** has any furtherquestions he may contact Sprint directly.We appreciate the opportunity to respond

To Whom It May Concern,Convergent Outsourcing, Inchas received Ms***'s disputeT-Mobile placed this account in ouroffice on 06/12/16, to collect a balance of $on their behalfWe are sorry to hear Ms***has had difficulties reaching someone in our office.In response to this
communication, we have closed the account in our office and returned it to ourclient, T-MobileWe have not reported our information for the above referenced account to the creditbureausIf Ms*** has any further inquiries regarding this matter, please have her contact TMobiledirectly, as we are no longer handling the account.We appreciate the opportunity to respond.Respectfully,
Sarah K***