Convergent Outsourcing Inc

To Whom It May Concern, Convergent Outsourcing, Inchas received Ms*** complaint and request that we cease communicationIn Ms*** complaint, she states that when she called and spoke with an agent in our office they were rudeUpon investigation of this complaint, the call on
08/11/was reviewed.We were unable to substantiate Ms*** claim the agent was rudeWe believe the agent acted professionallyThe agent advised Ms*** at the time of the call that we would no longer contact herMs*** requested both verbally on the phone call and also by email on 08/11/that we cease communicationIn response to this complaint, we have ceased communication as requested by Ms*** on 08/11/We appreciate the opportunity to respondRespectfully,

To Whom It May Concern, Convergent Outsourcing has received Ms*** complaintThis account was placed in our office on 03/04/2016, to collect a balance on behalf of LVNV Funding,LLCConvergent Outsourcing mailed two validation notices to Ms*** address on fileThese notices
included Ms.*** right to dispute the balance owedTo date, this is the first notification we have received notifying us that Ms*** disputed this accountUpon review of the account we found there has never been any contact with Ms***This account was recalled by our client on 09/12/Convergent Outsourcing did not report any information for this account to the credit bureausConvergent Outsourcing is no longer handling this accountIf Ms*** has any further inquiries on this matter please have her contact LVNV Funding, LLC directly at (888) 665-In an effort to help Ms*** find resolution, we will forward a copy of the complaint and our response to our clientWe appreciate the opportunity to respondRespectfully,

To whom this may concem,
Convergent Outsourcing, Inchas investigated Ms***'s complaintFamily Mobile placed thisaccount in our office 09/30/2015, to collect $on their behalfConvergent Outsourcing onlycollect on balances placed in our office by our clientsWe do not attempt to scam
consumers
Upon investigating this complaint, I reviewed the call that took place on 12/11/I found the agentdid ask Ms*** to confirm her city and state on her addressOur company policy is to ensure thatwe are speaking to the correct party so that we do not disclose personal information to the incorrectpartyWhen Ms*** declined to verify the agent ended the callI did not find that the agent hungup on Ms***
In response to this complaint we have closed the account from our office and returned it to our client.We will forward a copy of this complaint and our response to Family MobileIf Ms*** has anyfurther inquiries please have her contact Family Mobile, to ensure resolution is found
We appreciate the opportunity to respond
Respectfully,Sarah K***Compliance Representative

To Whom It May Concern, Convergent Outsourcing has received Mr*** complaint Comcast placed this account in our office on 07/20/to collect a balance of$on their behalfUpon investigation of this complaint we have reviewed the phone calls for this account We found that no
request to cease communication was received until 08/19/2016.On 8/19/2016, Mr.*** stated that he disputed owing any balance and had paid the account a year priorMr*** requested that we cease communicationOn 08/19/2016, the account was placed in a cease communication status and no further attempts have been madeWe are unable to substantiate Mr*** claim that we have continued to contact him after he had requested that we cease communicationConvergent Outsourcing honored Mr.*** verbal request on 08/19/We have not received any written communication prior to today's date on behalf of this account In response to receiving this communication, Convergent Outsourcing has closed the account as a dispute in our office and returned it to our clientComcast We do not own the account and therefore cannot guarantee resolutionIf Mr*** has any further inquiries, please have him contact Comcast directly, as we are no longer handling this matterWe appreciate the opportunity to respond

To Whom It May Concern, Convergent Outsourcing, Inchas received** *** request that we do not callThis has been the first communication we have received requesting that we do not call ***We have added the phone number provided of *** to our "do not call" list To have
phone numbers being called in error removed from our system, Convergent Outsourcing, Inchas a Do Not Call Line at 1-855-728-9701or on our website at www.convergentusa.comWe appreciate the opportunity to respond and apologize for any inconvenience we may have caused

To Whom It May Concern,
Convergent Outsourcing Inchas investigated *** ***'s complaintPalisades Collection, LLC placed this account in our office 02/05/to collect $on their behalf
On 12/21/2015, we spoke to *** *** and were advised at the time the account was believed
to be fraudThe account was placed in a disputed status and collection activity has been suspendedOn 12/24/2015, Convergent Outsourcing mailed a fraud packet to the address we have on file.
We are sorry to hear that *** *** may be a victim of fraudIn response to this complaint, have have ceased communication, closed and returned the account to our clientWe suggest *** *** contacts Palisades Collection, LLC at (800) 414-to ensure this matter is resolvedWe will forward a copy of this complaint and our response to our clientWe have not placed our information regarding the above mentioned account on *** ***'s credit report
We appreciate the opportunity to respond
Respectfully,
Sarah K***
Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I just wanted to state that your company is listed on my credit reportsSo if you did remove it its not goneThank you for your help on this matter

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
PSI have received the paid in full letters for all accounts from convergient Out by mail to date and I am satisfied with the outcomeFinally it's over withThank you kindly for all of your help.

Convergent Outsourcing Inc.has investigated your complaintComcast placed this account in our office 03/16/to collect $on their behalf.On 11/16/2015, Comcast notified us that the amount of $had been satisfiedThe account was closed with a zero balance in our office on
11/16/We updated the credit bureaus and reported the account as paid on 11/22/2015.In response to your complaint, we find that we have reported the information to the credit bureaus both fairly and accuratelyOn 11/29/2015, Convergent Outsourcing requested our information for the above referenced account be removed from the credit bureausIf you have any further inquiries please contact Comcast as we are no longer handling the account

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Complaint: ***
I am rejecting this response because: I was in contact with Lisa B***She sent me the attachment; however, has SAMPLE on it
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***I will contact dish since Convergent claim about the letters and phone calls (which was untruthful to the fullest)I would like to continue my complaintI have trouble with Convergent fro sometime nowTruth I am tired of them claimimg I owe monies when I don'tLooked on your website nad convergent has 1,complaoints from Convergent no answer phone want u send monies to a P.O Box instead of the companyI beleive them to be a SCAM along with other pple also.Sincerely, *** ***

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted,Sarah K***Lead Compliance Rep

Dear Mr***s, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

***, ***File #:***Convergent account#:*** *** LLC account#: ***Original creditor:***To whom this may concern,Convergent Outsourcing Inchas investigated Ms.***'s complaint*** *** LLC placed this account in our office 11/10/11to
collect their behalfConvergent Outsourcing, Incis a collections agency that only collects on accounts placed in our office by our clients.In response to Ms***'s complaint, we have ceased communication, closed and returned the account to our client We suggest Ms*** contacts *** *** LLC at (*** *** to ensure this matter is resolved.We will forward a copy of her complaint and our response to our clientWe have not placed our information regarding the above account on Ms***'s credit report.We appreciate the opportunity to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will send th bank statements forthwith to the email address provided.Sincerely, *** ***