Convergent Outsourcing Inc

Complaint: [redacted]I am rejecting this response because:I am unable to make contact with [redacted] without a phone number.
 Sincerely,[redacted]

To Whom It May Concern,Convergent  Outsourcing, Inc. has investigated Mr. [redacted]'s complaint. PayPal, Inc. placed this account in our office 04/17/2015, to collect a balance on their behalf. Convergent Outsourcing only collects on balances placed in our office by our clients.To date this is the...

first communication we have received on this account from Mr. [redacted], indicating that he believed the balance to be fraudulent.In response to Mr. [redacted]'s complaint, we have closed the account from our office and returned it to our client. We do not own the account therefore we cannot guarantee resolution. If Mr. [redacted] has any further inquiries please have him contact PayPal's customer support,at 1-877-380-6578 referencing the client account number listed above.We appreciate the opportunity to respond.

To Whom It May Concern,Convergent Outsourcing, Inc. has received Mr. [redacted]'s complaint. T-Mobile placed this accountin our office on 01/26/2015, to collect a balance on their behalf.On 02/27/2017, we were notified by Mr. [redacted] that he disputed this account. The dispute wasnoted on the...

account and collection efforts were suspended so the matter could be looked into.In response to receiving Mr. [redacted]'s complaint, we have closed the account in our office andreturned it to our client, T-Mobile. We will request our information for this account be removed fromthe credit bureaus. We do not own the account and therefore cannot guarantee resolution. If Mr.[redacted] has any further inquiries, please have him contact T-Mobile directly.We appreciate the opportunity to respond.Respectfully,Mattie G[redacted]Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Inc. has received Ms. [redacted]'s complaint T-Mobile placed this account in ouroffrce on 11/01/2016, to collect a balance on their behalf.On 12/29/2016, we received Ms. [redacted]'s dispute and request for proof of the balance owed. Theaccount was placed into a...

dispute status, collection efforts were suspended; so this information couldbe requested from T -Mobile on Ms. [redacted]'s behalf.On 01/10/2017 we received the documentation requested from T-Mobile, and mailed the informationto Ms. [redacted]. I have attached a copy of the statement mailed on 01/10/2017, for your reference.In response to receiving Ms. [redacted]'s complaint, we have closed the account in our office and returnedit to our client, T-Mobile. We requested our information for this account be removed from the creditbureaus on 1/21/2017. We do not own the account and therefore cannot guarantee resolution. If Ms.[redacted] has any further inquiries, please have her contact T-Mobile directly.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Lead Compliance Representative**Attachments redacted by Revdex.com staff**

Convergent Outsourcing, Inc. has received [redacted] dispute. [redacted] placed this account in our office on 11/10/2016, to collect a balance of $156.93 on their behalf. To date this is the first communication we have received on behalf of this account, notifying us that [redacted] disputes...

owing a balance.On 11/1412016, the account was closed in our office and returned to [redacted] per their request. We have not reported the above referenced account to the credit bureaus. If [redacted] has any furtherinquiries regarding this matter, please have him contact [redacted] directly as we are no longer handling the account.We appreciate the opportunity to respond.

Complaint: [redacted]I am rejecting this response because: Please provide me with Mr. [redacted] contact information as noted in your response so that I can follow up with confirmation.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]             I want to thank you folks for your timely response to this.  I will follow up and contact Direct TV as I do not Have Direct TV.  Thanks again.

Convergent Outsourcing Inc. has investigated Mr. [redacted]'s complaint. DirecTV placed this account in our office 11/03/15 to collect$295.00  on their behalf.   To date this is the first communication we have received from Mr. [redacted], informing us that he is disputing the balance.In...

response to this complaint, we have closed the account from our office and returned it to our client. We have requested our information for the above referenced account to be removed from the credit bureaus. We do not own the account therefore cannot guarantee resolution. If there are any further inquiries, please have Mr. [redacted] contact DirecTV to ensure this matter is resolved.Convergent is no longer handling this account.We appreciate the opportunity to respond.

Re: Case #: [redacted], [redacted] Convergent Outsourcing account#: R-[redacted] PayPal, Inc. account#:[redacted] To Whom It May Concern, Convergent Outsourcing, Inc. has investigated Ms. [redacted]'s complaint. PayPal, Inc. placed this account in our office 01/25/2016, to collect a balance on...

their behalf. On 02109/2016, Ms. [redacted] spoke with an agent in our office and requested her phone number be added to our "do not call list" and advised that she did not believe the account to be hers. I found that the agent failed to add Ms. [redacted]'s number to our "do not call list'' and take the necessary steps to place the account in a fraud status. We will ensure the agent will be counselled on this matter In response to Ms. [redacted]'s complaint, we have added her phone number of 909-282-9680 to our 'do not call list'. We have closed the account from our office and returned it to our client, PayPal, Inc. We have not reported the above referenced account to the credit bureaus. We do not own the account therefore we cannot guarantee resolution. If Ms. [redacted] has any further inquiries please have her contact PayPal's customer support, at 1-877-380-6578 referencing the client account number listed above. We appreciate the opportunity to respond.

June 08, 2016Revdex.comP.O. Box 1000DuPont, WA 98327Re: Complaint ID #: [redacted]To Whom It May Concern,Convergent Outsourcing, Inc. is attempting to investigate this complaint. With the informationprovided I was unable to locate an account in our system.I was unable to...

locate an account in our system with the name of [redacted].I also attempted to locate information with the address listed in the complaint and did not find anymatching information.The phone number provided in this complaint of [redacted] also did not locate any information inour system.In this complaint, Mr. [redacted] states that he keeps receiving calls from Convergent Outsourcing.To further investigate this matter we need additional information. Please have Mr. [redacted] providethe telephone number the calls are being received at.I have placed the number in this complaint of [redacted] our "do not call list' to ensure we donot call this number. To have phone numbers being called removed from our system, ConvergentOutsourcing, Inc. has a Do Not Call Line at 1-855-728-9701 or on our website atwww.convergentusa.com.We appreciate the opportunity to respond.Respectfully,Sarah K[redacted]Compliance Representative

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Sarah K[redacted]Compliance Supervisor

Convergent Outsourcing, Inc.has Investigated your complaint.PayPal, llc. placed this account in our office to collect a balance on their behalf [redacted].On 03/01/2016, we received an email from notifying us of your dispute. On [redacted], the account was closed in our office and returned to our...

c6entIn response to your complaint, the account is closed In our office and has been returned it to our client We have not reported this account to the credit bureaus. We do not own the account the re we cannot make any guarantee. We will forward a copy of this complaint and our response to our client. If you have any additional inquiries you may contact PayPal's customer support at [redacted], and reference the client account number above.We appreciate the opportunity to respond.

Dear Mrs. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie G[redacted]Compliance Representative

Complaint: [redacted]I am rejecting this response because:
 
 
"The phone number provided in this complaint of [redacted] did not locate any information in our system. Is this the phone number Mr. [redacted] is receiving calls to?"
Either that number or my toll free number : [redacted]
"In this complaint, Mr. [redacted] states that he keeps receiving calls from Convergent Outsourcing. There was reference to a phone number that is calling him in this complaint of 661-873-0373. While attempting to investigate this matter we called 661-873-0373 and received a personal voice mail. This number is not affiliated with Convergent Outsourcing. "
That call was from February. Yesterday(6/29) I received a call from 559 515-8344 and today(6/30) one from 661 380-4172, both times the recorded message was :
"This message is from convergent outsourcing, a debt collector. Please return our call at 855 343-7890"
 
Sincerely,[redacted]

Convergent Outsourcing, Inc. has received Ms. [redacted]'s additional information. In regards to Ms.[redacted]'s concerns, we would like to state that Convergent Outsourcing does not send notices to everyaddress matching the name [redacted].Ms. [redacted] received information to her address because we received updated information throughthe credit bureaus identifying that this was a match for the person we were attempting to reach.Ms. [redacted] has asked; what processes do we have in place to identify if we have sent the notice tothe correct party. There are several factors that are used to Identify and match the correct person tothe accounts in our office, from name match, social security number match, date of birth match, etc.Also included within the notice received by Ms. [redacted], are federal law requirements that speakdirectly to the consumer's right to dispute the account information should she not agree with or needfurther account validation regarding the information provided within the letter.Convergent Outsourcing has apologized for the error and we appreciate Ms. [redacted] contacting ouroffice to advise that we mailed information to the wrong party.These types of concerns are taken very seriously and we work fervently to ensure our data isaccurate as possible. We cannot guarantee perfection; however, improvement is a consistentstandard in ensuring efficient customer service.We hope that our answers have satisfied Ms. [redacted]'s concerns.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am very pleased that the Compliance Representative took an extra step to review the call.  I am very pleased with the resolution of this matter.  Thank you as well Revdex.com for looking into this matter for me.  Your service provides great resources. Sincerely, [redacted]

Dear Ms. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie G[redacted]Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s complaint. To date this is the firstcommunication we have received from Mr. [redacted].
Upon investigating Mr. [redacted]'s complaint, I found that we were attempting to reach a differentparty.
In response to Mr....

[redacted]'s complaint, we have placed his telephone number [redacted] onour "Do Not Call list.
We apologize for any inconvenience we may have caused.We appreciate the opportunity to respond.
Respectfully,
Mattie G[redacted]

Re: [redacted] Case #:[redacted] Convergentaccount#: T-[redacted]#:[redacted] Debt description: [redacted] [redacted] To whom it may concern, Convergent Outsourcing, Inc. has investigated the complaint. This account was placed in our office on 11/29/13 by [redacted]...

[redacted] to collect $351.68 on their behalf. We are sorry to hear that Ms. [redacted] has been unable to reach us and apologize for any inconvenience. In the complaint it references that the web address provided on our notice, WWW.convergentusa.com is for medical debt collection only. This site services companies owned by Convergent; [redacted] Center Solutions, Healthcare Revenue Cycle Management, Receivables Management and Commercial Solutions. On the website, when you access the home field in the top right hand side, there is a box that is for consumer assistance. Consumer assistance lists the phone number for Convergent Outsourcing, a calling in error field to stop calls to a specific number and a field to make a payment. I have enclosed a screen print for reference of our website. In response to Ms. [redacted] complaint Convergent has closed the above mentioned account in our office. Convergent has not reported the above mentioned account to the credit bureaus. We will forward a copy of Ms. [redacted] complaint and our response to our client. If Ms. [redacted] has any further inquiries, please have her [redacted] at[redacted], Convergent is no longer handling the account. We appreciate the opportunity to respond.

Convergent Outsourcing has received Mr. [redacted]'s complaint. DirecTV placed this account in ouroffice on 12/02/2016 to collect a balance of$274.13 on their behalfWe have mailed two validation notices to Mr. [redacted]'s address on file. These notices included Mr.[redacted]'s right to dispute the balance owed. To...

date, this is the first notification we have received onbehalf of this account notifying us, that Mr. [redacted] disputes this account as fraud.Convergent Outsourcing believes the information we have reported to the credit bureaus was reportedwith both fair and accurate information; we do not believe we have violated any laws.In response to this complaint, Convergent Outsourcing has closed this account in our office andreturned to our client. We have requested that our infonnation for this account be removed from thecredit bureaus. Mr. [redacted] may file a fraud claim directly with DirecTV by visitingwww.directv.com/notmyaccount or calling 1-800[redacted] Ext [redacted]. We will forward a copy ofthis communication and our response to DirecTV in an effort to help Mr. [redacted] find resolution.We appreciate the opportunity to respond.