Convergent Outsourcing Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me  as long as the account is removed IMMEDIATELY! and does not reappear on my consumer report. 
Sincerely,
[redacted]

Convergent  Outsourcing, Inc. is attempting to investigate this complaint. With the information provided, I was unable to locate an account in our system.I was unable to locate an account with the name [redacted] listed in the amount of $149.00.I also attempted to locate information with...

the address listed in the complaint and did not find any matching information.The phone number provided in this complaint of [redacted], also did not locate any information in our system.In this complaint, [redacted] is requesting a statement from Convergent Outsourcing. To locate the account [redacted]'s request is for we need additional information. Please provide one or more of the following: Convergent Outsourcing account number, who is the creditor, what is the client account number or the full social security number.We appreciate the opportunity to respond and look forward assisting [redacted] with resolution.

Dear Ms. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted] Compliance Representative

Dear Mrs. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie G[redacted]Compliance Representative

Revdex.com:
Even though I disputed the whole amount I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Convergent Outsourcing, Inc. has investigated Ms. [redacted]'s complaint. PayPal, Inc. placed this account in our office to collect a balance on their behalf.To date this is the first communication we have received on this account from Ms. [redacted], indicating that she believed the balance to be...

fraudulent.In response to Ms. [redacted]'s complaint, we have closed the account from our office and returned it to our client. We do not own the account there fore we cannot guarantee resolution.If Ms. [redacted] has any further inquiries please have her contact PayPal's  customer support at 1-877-380-6578 referencing the client account number listed above.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To Whom It May Concern, Convergent Outsourcing, Inc. has received Mr. [redacted] complaint, and request that we cease communication. H&R Block placed this account in our office on 09/22/2014 to collect a balance of $4110.00 on their behalf. The statute of limitations sets forth the maximum period...

of time, after certain events, that legal proceedings based on those events may be initiated. It is not unlawful to request payment on a past statute account. Convergent Outsourcing has ceased communication on behalf of this account. The above referenced account has been closed in our office and returned it to our client, H&R Block. We do not own the account therefore we cannot guarantee resolution. We will forward a copy of Ms. [redacted] complaint and our response to our client. If Ms. [redacted] has any further inquiries please have her contact H&R Block directly, as we are no longer handling the account. We appreciate the opportunity to respond.

Dear Mrs. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie G[redacted]Compliance Representative

To Whom It May Concern,
Convergent Outsourcing, Inc. has received Ms. [redacted]'s dispute and request that we ceasecommunication. Galaxy International Purchasing, LLC placed this account in our office 11/24/15, tocollect a balance on their behalf.
The statute of limitations sets forth the maximum...

period of time, after certain events, that legalproceedings based on those events may be initiated. It is not unlawful to request payment on a paststatute account.
We have mailed two validation notices to the address on file. These notices included Ms. [redacted]'s right todispute the balance owed. To date, this is the first communication we have received on behalf of thisaccount, notifying us that Ms. [redacted] disputes owing a balance.
In response to this communication, Convergent Outsourcing has ceased communication. We have notreported the above mentioned account to the credit bureaus. We will forward a copy of thiscommunication and our response to our client. If Ms. [redacted] has any additional inquiries, please have hercontact Galaxy International Purchasing, LLC.
We appreciate the opportunity to respond.
Respectfully,Sarah K[redacted]Compliance Representative

Dear Mr. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted]-H[redacted] Compliance Representative

Revdex.com 1000 Station Drive, Ste. 222 DuPont,WA 98327 Re: [redacted], [redacted] Case #: [redacted] Convergent account#: [redacted] Debt description: [redacted] To whom it may concern, Convergent Outsourcing, Inc. has investigated the...

complaint. This account was placed in our office on 11/09/11 by [redacted] to collect $4268.01 on their behalf. On 07/16/2015 we received a call from Ms. [redacted] requesting proof of debt on this account. At that time we suspended [redacted] activity to request the documents from our client. In response to Ms. [redacted]'s complaint Convergent has closed the above mentioned account in our office. We will forward a copy of Ms. [redacted]'s complaint and our response to our client. If Ms. [redacted] has any further inquiries, please contact [redacted] at [redacted] Convergent is no longer handling the account. We appreciate the opportunity to respond.

Re: ID # [redacted] Convergent Outsourcing account #: B-[redacted] Verizon account #: [redacted] To whom this may concern, Convergent Outsourcing has received the additional information from Ms. [redacted].In the document Ms. [redacted] provided it shows a payment history from 07/21/2015 to 01/15/2016. The account number on this payment history does not match the account number in our office. In response to this information, our response remains the same. We have requested an explanation of charges from Verizon that will be mailed to Ms. [redacted] at the address we have on file. The account has been placed in a disputed status. We have not reported the above referenced account to Ms. [redacted]'s credit. We will forward a copy of this complaint and our response with the information Ms. [redacted] has provided to our client Verizon. We appreciate the opportunity to response and apologize for any inconvenience.

To Whom It May Concern,Convergent Outsourcing, Inc. has investigated this complaint. [redacted] placed this account in ouroffice 05/13/2013 to collect a balance on their behalf.On 02/19/2016, Ms. [redacted] spoke with an agent in our office and advised the account was openfraudulently when she was under...

age. The collection activity was suspended and the account wasplaced in a disputed status. On 02/24/2016, we mailed a fraud packer to Ms. [redacted] in an attempt toaide her in resolution to this matter.We are sorry to hear Ms. [redacted] has been a victim of Identity theft. If Ms. [redacted] would like to fill outand retum the fraud packet we will forward this information to our client. In response to this complaint,we have closed the account in our office and returned it to our client, [redacted]. We do not own theaccount and therefore cannot guarantee a resolution. We will forward a copy of this complaint andour response to our client. If Ms. [redacted] has any further inquiries please have her contact [redacted]directly.We appreciate the opportunity to respond.

Convergent Outsourcing, Inc. has the reviewed Mr. [redacted]'s complaint.Verizon Wireless placed this account in our office 12/16/2015 to collect $3920.90 on their behalf. Convergent Outsourcing only collects on balances placed in our office by our clients.We do not attempt to scam consumers.We are...

sorry to hear Mr. [redacted] may be a victim of fraud.On 12/19/2015, Mr. [redacted] spoke with an agent from our office and stated he believed the account to be fraudulent.   On that call Mr. [redacted] also requested no further contact from Convergent Outsourcing. The account was then placed in a cease communication status.We are sorry to hear you have had difficulty reaching us. On 12/21/2015, we did receive an email from Mr. [redacted] requesting that we contact him or he would file a complaint.A supervisor from our office attempted to call Mr. [redacted], however there was no answer.In response to this complaint, Convergent Outsourcing has suspended this account from collection activity in our office.We do not own the account there fore we cannot guarantee resolution. Mr. [redacted] may file a fraud claim with Verizon Wireless by visiting www.verizon.com/fraud or calling [redacted] We will forward a copy of this complaint and our response to our client. If Mr. [redacted] has any further inquiries, please have him contact Verizon Wireless directly to ensure resolution is found.We appreciate the opportunity to respond.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is ok to me. Sincerely, [redacted]

To Whom It May Concern,
Convergent Outsourcing, Inc. has received Ms. [redacted]'s complaint. We received an identical complaintMs. [redacted] made to the Consumer Financial Protection Bureau on 12/27/2016. [redacted] placed thisaccount in our office on 11/01/2016, to collect a balance of $997.76 on their...

behalf.
Convergent Outsourcing does not believe we have violated any laws. On 12/16/2016, a validationnotice was mailed to the address we have on file matching what was provided in Ms. [redacted]'scomplaint. This notice included her right to dispute the balance.
In response to Ms. [redacted]'s request for validation a copy of her complaint was forwarded to [redacted].In response, [redacted] has provided an explanation of the account as well as statement copies. Thisinformation has been attached for her review. Please note that [redacted] made an adjustment to thebalance on 12/28/2016, by removing the collection fee of $199.55.
In response to receiving the Consumer Financial Protection Bureau complaint, we closed the accountin our office and returned it to our client, [redacted]. We will request our information be removed fromthe credit bureaus. We do not own the account and therefore cannot guarantee resolution. If Ms.[redacted] has any further inquiries, please have_ her contact [redacted] directly.We appreciate the opportunity to respond.
Respectfully,
Sarah K[redacted]

Convergent Outsourcing has received and investigated Ms. [redacted]'s complaint T-Mobileplaced this account in our office on 9 /24/2016, to collect a balance of $550.36, on their behalf.Upon investigation of Ms. [redacted]'s complaint we found that two payments were submitted onour online payments system on...

10/12/2016 in the amount of$275.18. This paid the account infull; and the account in our office was closed with a zero balance.On 10/26/2016, one of the payments in the amount of $275.18 where reversed. The systemrecognized this as a remaining amount owed on the account of $275.18.On 04/03/2017, Ms. [redacted]'s contacted our office and explained her stated issue on behalf ofthe account The account was then submitted to be closed as a settlement in our office.In response to Ms. [redacted]'s complaint, we have closed the account in our office accordingly. Wewill request our information for this account, be removed from the credit bureaus.Thank you for the opportunity to respond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]