Convergent Outsourcing Inc

To Whom It May Concern,Convergent Outsourcing, Inc. has received Ms. [redacted]'s fraud dispute. Our client placed thisaccount in our office on 10/10/2016, to collect a balance of $395.53 on their behalf. Thiscommunication from your office is the first notification we have received on behalf of...

this account;notifying us that Ms. [redacted] disputes the account as fraud.In response to this communication, we have closed this account in our office as a dispute andreturned it to our client. We have not reported our information for the above mentioned account to thecredit bureaus. Ms. [redacted]'s may file a fraud dispute with Stoneberry directly at 1-800-704-5480. Convergent Outsourcing is no longer handling this matter.

Complaint: [redacted]I am rejecting this response because:This is unacceptable.  There is no account number on my credit.  My full as number is [redacted] Sincerely,[redacted]

Please view the attached PDF file.
ConvergentDecember 06, 2016Revdex.comP.O.Box 1000 DuPont, WA 98327Re: Complaint  ID#: [redacted]To Whom It May Concern,Convergent  Outsourcing,  Inc. is  attempting to  investigate  this  complaint...

 I  was unable  to  locate  any account in our office with the information [redacted] has provided.To locate an account in our office we need additional information. [redacted] states that she has not received a letter from Convergent Outsourcing nor has she found our information on her credit bureau . How was [redacted] notified of this matter in our office?If [redacted] received a call from Convergent Outsourcing please have her provide the telephone number she received the call at The telephone number she has provided of [redacted] did not locate an account for [redacted] in our office.[redacted] may also provide her full social security number that the information is tied to, in order to locate the accounts in question.We look forward to assisting [redacted] in resolution to this matter.

To Whom It May Concern, Convergent Outsourcing, Inc. has received Mrs. [redacted]'s complaint Eversource placed this account in our office to collect a balance of $4954.55 on their behalf. Convergent Outsourcing has attempted to reach Mrs. [redacted] by mail and by phone. The address on file that our...

validation notice was mailed to is the same address provided in this complaint. The phone number we attempted to reach was not the phone number provided in this complaint. In response to receiving this Revdex.com complaint, Convergent Outsourcing has ceased communication on behalf of this account. We will request our information be removed from the credit bureaus. We do not own this account therefore we cannot guarantee resolution. We will forward a copy of this complaint and our response to our client. To ensure this matter is resolved please contact Eversource directly at 1-800-286-2000. We appreciate the opportunity to respond. Respectfully,

Complaint: [redacted]I am rejecting this response because: this is not true period.  I have NO outstanding credit obligations on my credit report.  if I owed on a debt it would show up on my credit report and the only items on my credit report are current and up to date items.  Convergent and [redacted] are both scamming and I will now file a complaint against [redacted] as well.  Sincerely,[redacted]

Dear Ms. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie G[redacted]Compliance Representative

Convergent Outsourcing, Inc. has received Ms. [redacted]'s complaint. On 04/17/2017, Ms. [redacted] calledour office in response to a letter that she received at her address. When the agent pulled up theaccount she asked Ms. [redacted] to verify the last four digits of her social security number to ensure...

wewere speaking with the correct party.The last four numbers Ms. [redacted] provided did not match the information on file. The agent thenapologized to Ms. [redacted], and advised that her address would be removed. It is ConvergentOutsourcing's polity to ensure we have the correct person on the phone; we do not attempt to Phishfor information.We apologize for any inconvenience our letter may have caused and have since removed Ms.[redacted]'s address from the file.

Dear Mr. [redacted],Convergent Outsourcing, Inc. has received and investigated Mr. [redacted]'s complaint. [redacted]placed this account in our office 03/04/2016, to collect a balance of $267.42 on their behalf. Uponinvestigation of this complaint we were unable to substantiate Mr. [redacted]'s claim that we...

have calledten times and have spoken with him repeatedly in one day. To date on this account we have madeone outbound phone call to a number that was not in service.On 03/14/2016 we received an inbound call from Mrs. [redacted] who did advise us that she wasdisputing the balance. She stated that she had paid [redacted] and had a credit balance that shouldhave gone toward [redacted] bill. The account was placed in a disputed status and collectionactivity had been suspended. We have made no further attempts to collect on this balance.In response to this complaint, the account is in a disputed status and validation has been requestedfrom our client. We will forward a copy of this communication and our response to our client. Oncethe requested documentation has been received from our client we will forward it to Mr. [redacted] at theaddress we have on file. If Mr. [redacted] has any further inquiries please have him contact [redacted]as we are no longer attempting to collect on this balance.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Convergent Outsourcing, Inc. has received [redacted] complaint. On 05/16/2016, [redacted] placed this account with [redacted] in our office to collect a balance of $349.04, on their behalf.On 05/23/2016, a validation notice was mailed to [redacted]. This notice included an offer to...

settle this account with Convergent Outsourcing, Inc. for $174.52.On 08/04/2016, [redacted] phoned our office and paid the $174.52 settlement. This account was closed in our office on 08/04/2016 as a settlement.In [redacted] complaint she stated that she phoned Convergent Outsourcing, Inc. on 09/30/2016 and on 10/04/2016, and that the agents were rude. During our investigation we reviewed the call recordings for this account. We are unable to substantiate [redacted] claims that our agents acted rude or unprofessional. In addition we do not show [redacted] contacted our office on 09/30/2016 on behalf of this account.Convergent Outsourcing, Inc. has sent two receipts, to the email address, [redacted] provided to us by [redacted]e.  We have attached a copy of the receipt for [redacted]'s records.The account has been closed in our office and returned to our client. [redacted] has been notified that this account has been settled with Convergent Outsourcing, Inc.We will forward a copy of this communication and our response to our client. If [redacted] has any further inquiries she may contact [redacted]directly.We appreciate the opportunity to respond.

Re: Case ID#:[redacted] Convergent Outsourcing account#: R-[redacted] PayPal, Inc. account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inc. has investigated received Mr. [redacted]'s dispute. We responded to a similar complaint Mr. [redacted] made to the...

Consumer Financial Protection Bureau on 04/07/2016. Our response remains the same. I have attached the response to the Consumer Financial Protection bureau for Mr. [redacted]'s for reference. We appreciate the opportunity to respond.
 
Consumer Financial Protection Bureau Re: Case#: [redacted],[redacted] Convergent Outsourcing account#: R[redacted] PayPal, Inc. account#:[redacted] Dear Mr.[redacted], Convergent Outsourcing, Inc. has Investigated your complaint. On 03101/2016 PayPal, Inc. placed this account in our office to collect a balance on their behalf. On 0410612016, we received an email from you disputing that you owe a balance. The account was placed in a disputed status and the collection activity had been suspended. In response to your complaint, the account has been closed in our office and returned to our client, PayPal, Inc. We will forward a copy of this complaint and our response to our client. We do not own the account and therefore cannot guarantee resolution. If you have any additional inquiries you may contact PayPal's customer support at 1-877-380-6578, and reference the client account number above. We appreciate the opportunity to respond.

Re: [redacted] case#: [redacted] Convergent account #:T-[redacted] Palisades Collection, LLC account#:[redacted] Original Creditor: AT&T Wireless To Whom It May Concern, We have received the additional information. Our position remains the same. The account was closed and returned to our client on 02/24/2016. We do not own the account therefore cannot guarantee resolution. If there are any further inquiries, please contact Palisades Collection, LLC at 1-800-414-8319 and reference the Palisades Collection, LLC account number above.

Complaint: [redacted]
I am rejecting this response because:As stated before, this is a fraudulent account that was previous deleted. By not sending correspondence within 5 days of reinsertion you have violated FCRA. Furthermore, I have spoken with Sprint and they can not validate this debt. I have requested previously, as well as now with your company, A SIGNED CONTRACT OR SIGNATURE FROM MYSELF AGREEING TO TERMS AND CONDITIONS. I have never had services with sprint. Again this is a fraudulent account that has previously been deleted for not being able to validate debt (validate NOT verify with address, name etc. I need a signature as validation).
Sincerely,
[redacted]

To Whom It May Concern,Convergent Outsourcing, Inc. has received [redacted] additional information. With information provided, we were able to locate the account in question.This account was placed in our office on 07/02/2016, by our client [redacted] in the name of [redacted]. The personal information Convergent Outsourcing has onfile was provided by [redacted] when the account was placed with our office.We are sorry to hear [redacted] may have been a victim of fraud. In response to receiving this information, we have closed the account in our office and returned it to [redacted]. We have requested our information be removed from the credit bureau. Attached is the credit deletion request to the credit bureaus for [redacted] records. We do not own the account and therefore we cannot guarantee resolution. We will forward a copy of this communication and our response to our client. If [redacted] has any further inquiries please have her contact [redacted] directly, referencing the [redacted] account number listed above.Thank you for the opportunity to respond.

Dear Mr. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie G[redacted] Compliance Representative

July 10, 2015  [redacted]Revdex.com1000 Station Drive Ste. 222DuPont, WA 98327  Re:                         Case # [redacted],...

[redacted]Convergent Outsourcing, Inc. Account # T-[redacted] Account # [redacted]  Dear Ms. [redacted]: We have investigated Mr. [redacted]’s complaint and found on 1/24/2015, [redacted] listed the above-referenced account in our office to collect on their behalf.   In his complaint, Mr. [redacted] requests any notice removed from his credit report. Convergent Outsourcing, Inc. did report this account to the Credit Bureaus on 3/14/2015. We have requested a removal of negative trade lines Convergent Outsourcing, Inc. reported to the credit bureaus regarding this account. We have closed this account and returned it to our client, [redacted]. We have also forwarded a copy of this complaint and our response. If Mr. [redacted] has any further questions regarding this matter, please have him contact [redacted] directly.   Respectfully,  Oscar D[redacted]Compliance Representative | Convergent Outsourcing, Inc.T: [redacted] [redacted] | [redacted]ConvergentUSA.com[redacted] | Renton, WA 98057-4975 | www.ConvergentUSA.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I just did not appreciate the interaction I had with representative Kim M[redacted]. She was very rude. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
I've attached a copy of a screen shot with my Verizon account showing that I have paid my account fully.
Also, they don't have my real Verizon account number.(I'll also attach a copy of their mail sent to my house).
I'm a new Immigrant and have been in the US about a year (I've been very aware of my bills)
This is a scam,and I'm willing to have a Revdex.com representative listen in on a call I'll make to Verizon or any other solution you'll find fitting.
Sincerely,[redacted]

Dear Ms. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank You.