Convergent Outsourcing Inc

Complaint: [redacted]
I am rejecting this response because: Outsourcing Covergent, Inc. Has been contacted by me and a credit repair associates a phone bill is not a validated debt it does have my signature. I have no account with Outsourcing Covergent nor Sprint. I asked for removal from all 3 credit bureaus and debt closed and removed not remarks on my credit report. I will be reporting them as fraud along with legal filings with the credit bureaus along with notice that they have been contacted.
Sincerely,
[redacted]

Dear Mrs. [redacted], Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie [redacted]-H[redacted]Compliance Representative

Convergent Outsourcing Inc. has received [redacted] complaint and the request that we cease communication.Upon investigation of [redacted] complaint, we found that on 06/14/2016 [redacted] called and advise one of our agents that we had reached the wrong number for the party we were attempting to...

reach.The agent did not take the necessary steps to ensure that [redacted]'s phone number was removed. We apologize for this error and ensure the agent will be counselled on this matter.In response to this communication,we have placed the phone number of [redacted] on our "do not call" list. We apologize for the inconvenience we may have caused.We appreciate the opportunity to respond.

Complaint: [redacted]I am rejecting this response because:
I am not in receipt of any correspondence from convergent and it is unfortunate to pretend that you did. Because of this I am convinced that this account placed on my credit report is fraudulent as I owe nothing to Sprint. Please remove this fraudulent reporting from the credit bureaus. I am completely prepared to contact my attorney and start the necessary litigation because of the fraudulent and dishonest business practices of Convergent.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I must say that in lieu of the inappropriate and totally unsatisfactory treatment I received from several of the Convergent agents, this should be removed from my credit reports entirely. That would mean to me that they are truly apologizing to me.

To Whom It May Concern, Convergent Outsourcing, Inc. has received [redacted] dispute. Centurylink placed this account in our office 04/01/2016 to collect a balance of $104.89 on their behalf. To date this is the first communication we have received from [redacted] notifying us of their dispute....

In response to receiving this communication, the account has been closed and returned to our client Centurylink. We have not reported our information for the above referenced account to the credit bureaus. We do not own the account therefore we cannot guarantee resolution. We will forward a copy of this communication and our response to our client. If [redacted] has any further inquiries please have them contact Centurylink directly, as we are no longer handling the account. We appreciate the opportunity to respond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Re: Case # [redacted], [redacted] To whom this may concem, Convergent Outsourcing, Inc. has investigated Ms. [redacted]'s complaint. On 08/31/2015, [redacted] placed an account in our office, to collect a balance of $598.05 on their behalf. In response to Ms. [redacted]'s complaint, the account has been...

closed in our office and returned to [redacted]. Convergent Outsourcing has not reported our information for the above referenced account to the credit bureaus. We do not own the account and therefore cannot guarantee the outcome. We will forward a copy of this complaint and our response to [redacted]. If Ms. [redacted] has any further inquiries please have her contact [redacted]'s customer support at[redacted] We appreciate the opportunity to respond.

To Whom It May Concern, Convergent Outsourcing, Inc. has received Ms. [redacted] complaint and request that we cease communication. In Ms. [redacted] complaint, she states that when she called and spoke with an agent in our office they were rude. Upon investigation of this complaint, the call on...

08/11/2016 was reviewed.We were unable to substantiate Ms. [redacted] claim the agent was rude. We believe the agent acted professionally. The agent advised Ms. [redacted] at the time of the call that we would no longer contact her. Ms. [redacted] requested both verbally on the phone call and also by email on 08/11/2016 that we cease communication. In response to this complaint, we have ceased communication as requested by Ms. [redacted] on 08/11/2016. We appreciate the opportunity to respond. Respectfully,

Re: [redacted] Re #: [redacted] Convergent account#:[redacted] account#:[redacted] To whom this may concern, Convergent Outsourcing Inc. has investigated Mr. [redacted]'s complaint. [redacted] placed this account in our office 4/28/15 to collect $362.10 on their behalf. On 4/30/15 a payment was...

made to [redacted] for $289.68 leaving a residual balance of $72.42.We contacted [redacted] and found that this account was not settled, and the remaining balance is due. Convergent is a collection agency that collects on past due balances placed in our office by our clients, we do not attempt to scam consumers. In response to Mr.[redacted]'s complaint, we have closed and returned the account to our client. We have also requested our information be removed regarding the above referenced account from Mr. [redacted]'s credit report. We do not own this account, and therefore, cannot guarantee this account is resolved, we suggest contacting to [redacted] to ensure a resolution is found. Convergent is no longer handling this account. We appreciate the opportunity to respond. Respectfully,

Convergent Outsourcing, Inc. has investigated this complaint. We responded to a similar complaint made by Mr. [redacted] to the Consumer Financial Protection Bureau on 12/18/2015. Our Position remains the same.We are sorry to hear Mr. [redacted] has been experiencing fraud. I have requested a fraud packet...

be mailed to Mr. [redacted], at the address we have on file for him. Please ask Mr. [redacted] to complete the fraud packet and return it to Convergent Outsourcing, Inc. We have placed the account in a disputed status and suspended collection activity at this time,so the account may be reviewed for fraud.

Re: [redacted] Case ID #:[redacted] Convergent Outsourcing account#:T-[redacted] Dish Network account#: [redacted] To Whom It May Concern, Convergent Outsourcing, Inc. has investigated this complaint Upon investigating this complaint, I was unable to locate an account in our office for a pay...

day loan as Mr. [redacted] has referenced in his complaint I was able to locate an active account in our office for Dish Network with a balance of $147.68, placed in our office 3/29/16 by our client. I was unable to substantiate Mr. [redacted]'s claims that he has asked us not to call him. I was not able to find any prior contacts made with Mr. [redacted].I was unable to substantiate the claim made by Mr.[redacted] that we have threatened him with jail time or court fee as we do not have prior phone contact with Mr. [redacted], nor do we pursue consumers with legal action. We are unable to substantiate Mr. [redacted]'s claims that we call 30-40 times a day. We have attempted to reach Mr. [redacted] at the phone number provided in this complaint, however we have not attempted to reach him more than once a day. In response to this complaint, we have added Mr.[redacted]'s phone number of [redacted] to our "do not call list". We have placed the account for Dish Network in a cease communication status. We appreciate the opportunity to respond. Respectfully,

To Whom It May Concern,Convergent Outsourcing, Inc. hasreceived Mr. [redacted]'s complaint Upon investigation of Mr.[redacted] complaint we reviewed the phone call on 05/09/2016 at 3:22 easterntime.Mr. [redacted] called and spoke with a lead in our office. Due to the personaland private information we handle,...

it is our policy to ensure we have the correct personon the phone prior to disclosing confidential information. The lead asked Mr. [redacted] to verify the full mailingaddress or the last four of the social security number.The lead did not ask for Mr. [redacted]'s full social security number at any time. Mr. [redacted] declinedto provide the full addressthat the noticewas mailed to.When the lead advised Mr. [redacted] that she could not go further in the call without the verification Mr. [redacted] becameupset and startedusing profanity.Mr. [redacted] did request to speak with asupervisor, however when the agent attempted to advise Mr. [redacted] that she did not have a supervisor availableand could have one returnhis call, he only continuedto use profanity toward the lead. We believeour agent handledthe call professionally.In response to this complaint, we have ceased communication as requested. We have added thephone number providedin this complaintof [redacted] to our "do not call" list.We appreciate the opportunity to respond.

Dear Mr. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information.   If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie [redacted] Compliance Representative

Complaint: [redacted]I am rejecting this response because: [redacted]
I do not have an account from [redacted] with that account number- I have a bill that shows I am paid up & current. You got the wrong guy.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: The email address [redacted] has not been in use since November 2013. I've stated before, I have never received any form of notice from your company. I understand you have ceased collecting on the account, I will like for your information be removed from the credit bureau.

Dear Mrs. [redacted],  Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further...

information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.     Respectfully submitted, Mattie [redacted]Compliance Representative

Convergent Outsourcing, Inc. has investigated Mr. [redacted]'s complaint. Convergent Outsourcing only collects on balances placed in our office by our clients. We do not attempt to scam consumers.To date this is the first communication we have received from Mr. [redacted] indicating that he disputes the...

balance. Upon investigating Mr. [redacted]'s complaint, I found that we did request information from the credit bureaus; however we did not reported a negative trade line on Mr.[redacted]'s credit.In response to Mr. [redacted]'s complaint, we have closed the account from our office and returned it to our client.We regret any inconvenience we may have caused.

Dear Mr. [redacted],   Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information....

  If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response.        Respectfully submitted,   Mattie G[redacted] Compliance Representative