Conway Imports Auto Sales

THE BEST EXPIRIENCE IN MY LIFE !!!!! I spent over months shopping for a used Lexus LSand finally I found the right one at Conway ImportsI was very suprised of the condition of the vehicle and my sales advisor SEBASTIANThis young man was extremally professional, very thorough and incredibly knowledgable about the car and financing aspect of purchaseAnd also I would like to Thank you for KARL for taking care of the financigHe get me better interest rate I expected Its not the first time Im buying car but first time in my life when Im not feel like a target but like family and I definitley will come back for the next car and of course I would recommend this place for all my frieds and family

After couple weeks searching a vehicle for my mother, I came across Conway Imports Auto sales online, and not just I found a vehicle that she wanted but they had the best service ever Tony the salesman was very professional, excellent customer care from start to finish He delivered everything he promised me over the phone, and went the extra mile to get us in and out very quickly

These guys are great! They helped me out from beginning to endComing from a first time buyer experience, they pointed me in the right direction and was really confident walking out with the car I wanted without expecting any trouble Jesus and Karl were great! Did everything in their power to get me a deal that worked for my situation and even got my car detailed to finish it off Definitely will be referring Conway imports to anyone who asks me about getting a car! Thanks!

Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Contact Name and Title: Karl [redacted] F&I Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com The Jeep Grand Cherokee Mr [redacted] purchase here at Conway Imports was in excellent mechanical working conditions before and at the time of purchaseAfter a couple of weeks Mr [redacted] acknowledge to us that he went to service the vehicle at a remote oil change facilityTo this being done Mr [redacted] vehicle began to have engine problemsTo our believe we think the oil change was not administered the right way and/or was not the right type of oilWe cannot be held responsible for the damages that were made after the oil change was done at that service facility

Great service and great people!!! Tony is the best!

We purchased a vehicle from this dealership in the middle of August We were told that it was a one owner vehicle and that this was a [redacted] vehicle and that all the information about the vehicles history was all thereThe owner [redacted] showed us what looked like a 40+ page [redacted] report but did not let us look through itThis vehicle also showed owners not He also told us this vehicle is in GREAT condition and running conditionSince leaving there, the weeks of owning this vehicle we have had nothing but issues one after anotherFirst the vehicle wouldn't start on most occasionsIt would crank but not startWe called the service department there and they told us that our day warranty will not cover thisFor one, they did not know what the issue was or what was causing it because they did not ask us to bring it inSo we had to have it towed to a nearby Carx shop in our townSince that first non-starting issue we have contacted the salesperson there about the ongoi

I just bought my first car with Conway Imports and I have nothing but good things to sayI dealt with TonyHe was extremely helpful all the way across the board and also very professionalWe went through a lot of options and paperwork but Tony made it work and I couldn't be more happy with the end resultsA+

Marco was honestly one of the best sales representive i've ever worked withhe went above and beyond my expectations to help me find the perfect most afforable car for myselfI could not be happier with my experience here and I would recommend not only the dealership but Marco as your sales representive

While searching for a car online, I found a listing at Conway ImportsIt was the fairest price I had found for the car I was looking forI went to see the car and was extremely pleased with the service from the staffEveryone there was so friendly and accomodatingI have had negative experiences with car dealers in the past so I was surprised with the pleasant experience that they provided meThey gave me a great deal on my car purchase and they made the finance process very easyThe next time I need a car, I will difinitely start with them and reccommend that my friends and family do as well

They never get a complain from me because I never contact them,I will get the car fax an upload to you Sincerely, Nicolae [redacted]

Bought car weeks ago and it was Chris who helped me out , it was swift and walk me through it made sure that I walk out with a car that I wanted Everyone was helpful including the manager ..customer satisfaction at its best !

My experiences at Conway have been absolutely positive The friendliness and helpfulness of the staff is unbelievable The ethics and thoroughness and attention to detail has been exemplary Sebastian is truly a client advisor; he asked appropriate questions to determine my needs and made suggestions giving me numerous choices; he NEVER pressured and was extremely patient while my wife and I made our decision Chris was extremely helpful in completing my sale and finances This is my second car from Conway and I will continue returning for my auto purchases and service I recommend Conway for anyone who wants a great car at a reasonable price and excellent care

Tell us why here...Mr [redacted] , Thank you for taking the time to share your experienceWe take our reputation very seriously and would like to address any concerns you may have.At first we would like to correct that every vehicle comes with days power-train warranty for engine and transmission internal lubricated parts only, which was explained to you at the time of the saleAlso at the time of the sale we informed you that a gasket has to be replaced and we promised that we will take care of it at no cost to you.As we promised we took care of the gasket at no cost.In addition to the gasket we also give you the wholesale price for the parts which our day powertrain warranty did not cover If what you say is true about the car and work we did, you would have experienced drivability problems as soon as you left our dealership As a mechanic, even a short trip in the car in this condition you would have brought the vehicle back to us right away.We arranged towing to bring the vehicle back at no cost because according to you the car wasn't driveableYou contacted us the following morning and canceled the towing because you had to drive the car to workIf the car was not in condition to be driven, you would not have taken it to work.All work and parts that was not covered under warranty were covered by us since you stopped payment on your credit cardWe did not hear from you again

My son was told he was pre-qualified for a car loan, so we drove over miles for a specific car They knew he was coming a great distance yet when we got there we were told they had just sold the vehicle They called and asked us to come back because that customer's loan did not go through They proceeded to process my son's loan application which we had been led to believe had been done (or we wouldn't have made the long trip), and told him he didn't have enough credit history to qualify! They then tried to bait him into buying a different car from their lot This is the kind of thing that gives used car salespeople a bad reputation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10887073, and find that this resolution is mostly satisfactory to me I expressed some concerns in regards to the company's practices, such as the paperwork that they have customers sign, and there is no mention of that on this response There were also issues with the staff and some business practices that I brought to Chris' attention that there seems to be no resolution for Two big items that I would have liked to seen resolution on were not mentioned in the response.What I will say is that the customer service on this case was good Being an after the fact situation, Chris seemed to have worked very hard to ensure that the issues that I was experiencing with my vehicle were resolved He went so far as to repair one issue that I knew about when I bought the vehicle This was a knob that was broken off I have not had the opportunity to verify the repairs, but the vehicle does seem to be operating much better than when I first brought it back to Conway Sincerely, Daniel ***

I can not say enough about the Excellent customer service at ConwayI bought a F-4Xin January from themThe check engine light came on day after I got the truckI went back and they told me not to worry"we will make sure you are completely happy with this truck, you have no worries with us we stand behind what we sell." THEY HAVE GONE OVER THE TOP! There word is as good as gold! My problem was solvedI live about miles from the dealership, they even put gas in the truck for the inconvenienceCONWAY will be my first stop on the next car purchaseThey really make buy a vehicle a easy process

Very unhappy with the service they put a hibben fee on me when I buy a [redacted] car on 3/7/after I said pay full price with tax and plate and a extra 600$ bank fee they put on me was not happy with there service would not recommend to any friends,family,stay away

These guys are great! They helped me out from beginning to end. Coming from a first time buyer experience, they pointed me in the right direction and was really confident walking out with the car I wanted without expecting any trouble. Jesus and Karl were great! Did everything in their power to get me a deal that worked for my situation and even got my car detailed to finish it off. Definitely will be referring Conway imports to anyone who asks me about getting a car! Thanks!

I initially contacted the dealership on Thursday, 2/about a Mazda CX-I spoke with Rigo and he assured me that the vehicle was there and in great shape(as I was apprehensive about driving to streamwood)I made an appointment to come looked at the vehicle on Saturday,2/He ended the call by saying that he would contact me if the vehicle sold before then, as he didn't want to waste me timeI drove forty minutes to a scheduled appointment only to be told by a salesman the car that I was interested in had sold on Wednesday, the day before I initially spoke to RigoAnd once I had met Rigo, he tried to still tell me the car was thereAfter I left Conway visibly irritated, I was contacted via text message by Sebastian about missing my appointmentI replied to said text with what happened to only receive a message that stated the car had sold on Thursday, 2/I was not contacted about the vehicle being sold

We purchased a vehicle from this dealership in the middle of August 2016. We were told that it was a one owner vehicle and that this was a [redacted] vehicle and that all the information about the vehicles history was all there. The owner [redacted] showed us what looked like a 40+ page [redacted] report but did not let us look through it. This vehicle also showed 3 owners not 1. He also told us this vehicle is in GREAT condition and running condition. Since leaving there, the 2 weeks of owning this vehicle we have had nothing but issues one after another. First the vehicle wouldn't start on most occasions. It would crank but not start. We called the service department there and they told us that our 30 day warranty will not cover this. For one, they did not know what the issue was or what was causing it because they did not ask us to bring it in. So we had to have it towed to a nearby Carx shop in our town. Since that first non-starting issue we have contacted the salesperson there about the ongoi