Coover Trucking, Inc.

***, I am so sorry you had to call so many timesFrom what I see on your account, when you called on 9/**/16, we gave you a courtesy days time credit for the delay in receiving the starter kitThen your account was cancelled when you called on 10/*/and at that time, they did refund the full
amount of $It was credited back to the credit card on file and would show in your statement to days from the date it was issuedI have requested a starter kit be shipped to you and if you wish to re-join, we would like to offer you days on usIf you wish to accept this offer, please call our Corporate Affairs office at ###-###-#### Monday through Friday a.mto p.mCSTI have noted the offer on your account. Nikki C.Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
One attempt was made by leaving me a voicemail with a telephone number. I attempted to call the number several times only to be put on hold for several minutes with no answer or response.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI greatly appreciate this prompt resolution
Sincerely,
*** ***

Spoke with member directly where she stated the refund has been applied to her cardWe apologized for the inconvenience and let the member we extended her Online program at no costPlease let us know if you have further questions. Sincerely,*** ***Corporate Affairs

Thank you for contacting Weight Watchers.We apologize for the technical issues Weight Watchers is experiencing. Weight Watchers online subscription has been cancelled as requested.Feel free to contact us with any further questions.Sincerely,Weight Watchers Customer Support

I left the member a voicemail to contact me in Corporate Affairs so I can clear up the confusion and set her account up correctly so she has all her historyI told her I can be the main contact for her so she does not have to repeat her story over and over. Sincerely,Nikki C.Corporate Affairs

I left a voicemail for *** *** to contact our Resolution DepartmentWe will explain the reason for the cancellation fee and explain as a courtesy it has been refundedWe will let her know when she can expect to see that refundSincerely, Nikki SrMember Support Specialist Weight Watchers
International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Weight Watchers received the member's complaint in regards to a Promotion, Lose The program guidelines provided each member with the guidelines for submitting information via a link for losing poundsOur records are not showing the form was received.Weight Watchers values every member and
happy to see the member was successful in their journeyAs a courtesy, we will issue a refund for $of which the member will see within to business daysWe will also document the member's account for future promo offersWe will forward the member our Corporate Affairs contact information for future reference.Thank you again for contacting Weight Watchers Corporate AffairsHave a great day!Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is not accurateThis is something I never signed up for and I want a refundThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We received the member's refund requestWe researched our data and was not able to locate a cancellation requestWe value each of our members and will provide the member with a courtesy refund request for $The member should receive the refund within to business days.Please let us know
if you have further questionsHave a great day!Sincerely,Flo G***Corporate Affairs

*** *** explained the phone situation via email and I have tried to reach her twice now at the times she provided with no luckI just sent her an email explaining we must speak with her because we will need her credit card number in order to investigate the charges in question and it is not safe to put that in an emailI asked her to let me know if she cannot call us at all during the week and I can make arrangements to have someone call her on Saturday. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

I left a voicemail for *** *** to contact our Corporate Affairs group so we can visit regarding her concerns and come to a resolution. Sincerely,*** **Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was able to get through today at 10:Am Central time and spoke with Flo on the phone for minutes. During that time; she was recognizing some of the issues I was having with the website. She asked if she could call me back after looking into it furtherI have not heard back yet but just now received this response from her; so I'm a little confused? If I receive a callback as promised offering resolvement to this compliant; I will be sure to notify and report.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I would like to say thank you to Jason in Corporate Affairs for being so professional and generous

I left a voicemail for *** *** offering three months of membership on usAsked her to contact our Corporate Affairs group if interested. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Dear Madam,Attached please find an itemized list of the facts of my case up to date in the file called ***Please refer to it in order to obtain complete knowledgeAll bank statements (overcharge and disputed new fee) are enclosed for your information and useSensitive or non-pertinent information on my statements has been blockedWW emails are also includedOriginal chain of emails to be furnished upon request.I have called the business as *** *** ***, corporate affairs at Weight Watchers (WW), stated on her letter of today.The Summary of the conversation: WW won’t refund the overcharged money unless I provide them with my bank statement proving their overcharge on my account.I have decided to reject Weight Watchers demandDue to:Weight Watchers representatives have acknowledged and confirmed the Feb **'overcharge in two occasions over the phone and announced their two standard methods for the refund promisedRecording of these calls were mentioned during said conversations.2. As a matter of principal: Being rightfully the victim here, I do not have to prove to Weight Watchers they did wrong overcharging my accountNot only they took my money, but now are implying I am lying!this is the fourth strategy Weight Watchers has used to DELAY refunding my moneyThey are as follow: A- In reply to my overcharge complaint, WW send me an email on April **16, with instructions on how to change the password online and giving me the phone number to call themNo resolution to the overcharge. B- on May ***, Weight Watchers rep., Neil T., misread and misstated the facts on his email, therefore he dismissed my case. C- on May **'16, Weight Watchers rep., Myka, sends me an email and lists only initial 3month subscription and one month fee as the only money they received from me and both transactions have the wrong datesThe second payment they overcharged me was totally absent in the letterAgain there is no intention in writing of correction their error. D- Today ** *** -Corporate affairs WW, alleged not being able to verify my records. Kindly let me know what is the nest step ahead.Many thanks and best regards,*** ***Attachments on the email I have just sent you.In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** ***

Corporate Affairs left member a voice mail on 11/* explaining a link for a free fitbit was emailed to her on that day to the email address on file and to please contact Corporate Affairs if she did not receive it.As of today 11/*, we have not heard back from the member. Nikki C.Corporate
Affairs

I just spoke with this member and apologized for all the confusion from Customer ServiceI explained the charge was refunded and told her when she can expect to see itAlso, as courtesy for the bad experience she had and since she hardly got to use the membership, I credited back her full original
charge for the months and told her she will see that within to business daysI provided the Corporate Affairs phone number in case there are any further concerns. Sincerely,Nikki C.Weight Watchers Corporate Affairs