Coover Trucking, Inc.

I left a voicemail and sent ** *** an email expressing our regrets that she is so dissatisfied with the programI explained that what Customer Service said is correct, we do not refund due to non-usage, as it states in the Terms and ConditionsHowever, as a gesture of good will, we have honored
** ***’s requested refund of two months.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is MY THIRD COMPLAINT filing with the Revdex.com with reference to Weight Watchers and their email advertisingI signed up years ago with their program at the Baldwin, NY locationSoon after I discontinued my membership (chose not to renew) and I still received the email communicationsI asked personnel at the Baldwin location if my email address could be removed and I was told that was done by corporateEvery time I go online to the Weight Watchers website (through the email received) to unsubscribe, it never does complete the processI tried calling to have my email removed and the Weight Watchers personnel would not remove it unless I gave them a ton of personal informationWith each Revdex.com complaint filing the Weight Watchers reply was that the emails will stop soonWell, I waited over a month and they are still coming!! I want action taken now! This is harassment in the form of email media! I have all the emails received in my spam inbox for verification. I believe I should be entitled to some type of compensation! How hard is it to remove one email when given as much time as Weight Watchers has had?
Sincerely,
*** ***

I called and left a voicemail for *** *** to contact our Corporate Affairs group so we can explain the promotion process and clear up some misunderstandings.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I still have not received the final refund of $I provided the business my debit card # and it is now the *** and I still have not received itThis has been a very difficult situation and I would like it resolved once and for all.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We left a voicemail for *** to contact our Corporate Affairs department so we can resolve this issue. Sincerely, Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I will accept once I actually see the refundI'm very wary of their shady practicesThank you Revdex.com
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I was unable to call back due to the holiday but will do so on Friday or MondayThank you for your help
Sincerely,
*** ***

We have reached out leaving ** *** a voicemail asking her to contact our Corporate Affairs groupWe regret she had an unpleasant experienceWe will explain that because the account is an iTunes purchase, the refund needs to come from iTunesShe was provided a phone number for iTunes but we
will make sure it is the correct one.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Weight Watchers understands the member is waiting to receive the refundWould it be possible for the member to notify Weight Watchers once the refund has been receive? upon the member's contact, we can notate and close the Revdex.com caseThe member can contact our Corporate Affairs Group at ###-###-####.We apologize for any inconvenienceHave a great week! Sincerely,Flo G***Corporate Affairs

I left a voicemail for ** *** to contact our Corporate Affairs groupWe will apologize the account was not cancelled when she originally emailed on 1/**/Will explain why she was billed on 1/**/and explain we have credited that charge back to her credit cardShe will see it on there in
to business days.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Weight watcher employees stated that I wouldn't be charged for reaching my lifetime goal weightThe corporate company should be held liable for claims their employees make.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Weight Watchers received the member's request for a refundWe will need more clarification in regards to the member's requestPlease have the member contact our Corporate Affairs Group at ###-###-#### to assist in resolving the complaint.Thank you for contacting Weight WatchersHave a wonderful
day! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The website does not describe that one can not weigh inNor does it describe that you would have to be a meetings member to be a lifetime memberNor does it explain that you would have to be a meetings member to get "swag" or weight loss momentumsWeight Watchers has been misleading in its representation of what each program offers and it is not fair, nor could any of these things be deduced by the websiteFurthermore, I called in and spoke with several online support services and garnered different responsesThus, if it were as clear as WW's says it is, it would be clear to employees and explicitly stated on the website; it is not.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***We regret the delay in you getting your refundAfter reviewing your account it appears there never was a request issued for the refund via checkInstead, as a refund check can take from to business weeks, for you to receive it quicker, the refund was issued via the credit card
that was originally billedThat refund did not go through as you had cancelled that cardYesterday a representative spoke with you and your credit card information was updatedThe five month refund of $has been issued to the new card and you should see it on there in three to five business daysYour Weight Watchers account is cancelled.Sincerely,Nikki C.Corporate Affairs

Weight Watchers received the member's request for a refundWe reviewed the member's account information and as a courtesy issued an additional five months credit for $Please let us know if you have any questions or concernsHave a wonderful day! Sincerely,Flo G***Corporate Affairs

We received the member's request for a refundA refund for $for January, February and March has been applied to the member's cardThe member should see within to business days.Please let us know if you need further assistanceHave a wonderful day! Sincerely, Flo
G***Corporate Affairs

Thank you for contacting Weight Watchers Corporate AffairsWe received the consumers request for a refund.The Weight Watchers Lifetime Program is setup, once member meets goal, a free Etools online code is providedWhen setting up the tool, our Terms & Condition state every eight weeks a new
code must be entered in order to not be charged.As a courtesy, the member has been issued a refund for $We apologize for any inconvenience to the member.Please let us know if we can be of further assistance.Flo G***Corporate Affairs

Tell us Description***, I am so sorry you had such an unpleasant experience with our Customer Service while trying to join! I have requested your calls from 10/*/be pulled for further training for the representatives you spoke withI tried to reverse the pending charges today (10/**/16) but
they have already reversed on their ownI was happy to notice that on 10/**/you were able to sign upAs a courtesy I added days time credit to your accountSo your Monthly Pass is now good up to 2/*/and your next bill date will be 1/**/I will also mail you some vouchers so you can treat yourself to some products in the meeting roomWe sincerely hope your experience with us going forward is nothing but pleasant! ***, I am so sorry you had such an unpleasant experience with our Customer Service while trying to join! I have requested your calls from 10/*/be pulled for further training for the representatives you spoke with.I tried to reverse the pending charges today (10/**/16) but they have already reversed on their ownI was happy to notice that on 10/**/you were able to sign upAs a courtesy I added days time credit to your accountSo your Monthly Pass is now good up to 2/*/and your next bill date will be 1/**/I will also mail you some vouchers so you can treat yourself to some products in the meeting roomWe sincerely hope your experience with us going forward is nothing but pleasant!

I just left ** *** a voicemail to contact our Corporate Affairs groupWe will
explain, she placed this exact complaint on the Revdex.com a month ago and we left her a voicemail on 2/**, sent her an email on 2/*** then she called our Corporate Affairs group on 3/* and had a long conversation with our Corporate Affairs agent Erica who explained how the program works for nursing mothers, refunded the $69.80, gave her days of time credit on her membership free of charge and set the account to cancel at the end of that time (5/*) so the member will not be charged any further unless she decides to continue and lets us know.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

Thank you for contacting Weight WatchersWe received the member's request to cancel their Online account and issue a refundWe provided via the member's email a confirmation where account was cancelled and a refund of $has been applied to the account.We apologize for any inconvenience to the
memberPlease let us know if you need further assistance.Have a great day! Sincerely,Flo G***Corporate Affairs