Coover Trucking, Inc.

I left a voicemail for this member to call me in Corporate AffairsI will apologize that the Customer Service representative she spoke with did not properly explainCustomer Service does not have access to the systems necessary to research Lifetime numbers that go back several yearsWe will be
more than happy to research her number and send her a new cardShe does not need to re-qualify.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's complaint requesting to be removed from our Email and Mailing List. Our process is to unsubscribe the member through all of our databasesIn the event the member's email is recaptured, we move the process to
our Global Support Team to ensure global removalThis process can take up to to weeks to ensure Member is cleared of all databases.We apologize for any inconvenience this may have caused the member.Please let us know if you need further assistance.Flo G***Corporate Affairs

Weight Watchers received the member's request for a refundWe reviewed the member's account information and as a courtesy issued an additional five months credit for $Please let us know if you have any questions or concernsHave a wonderful day! Sincerely,Flo G***Corporate Affairs

Weight Watchers received the member's complaint in regards to a Promotion, Lose The program guidelines provided each member with the guidelines for submitting information via a link for losing poundsOur records are not showing the form was received.Weight Watchers values every member and
happy to see the member was successful in their journeyAs a courtesy, we will issue a refund for $of which the member will see within to business daysWe will also document the member's account for future promo offersWe will forward the member our Corporate Affairs contact information for future reference.Thank you again for contacting Weight Watchers Corporate AffairsHave a great day!Sincerely,Flo G***Corporate Affairs

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's request for a refundWe issued a refund for $of which the member should see within to business days.Due to Weight Watchers recent system upgrade, issues are currently being addressedWe apologize for the
inconvenience. Sincerely, Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their actions, or inaction, now has my mother not wanting to dietShe very much wanted to and agreed to diet if Weight Watchers helped her, which is important to our whole familyWW attitude this whole time is "we want our money" not "we are here to help you"They need to send my mother a personalized apology letter explaining that they let their greed get in their way and forgot to give their customer the personal attention they guaranteed her at sign-inI see no good excuse for the way WW treated my mother with the spam emails and heartless attitude and that must change.Respectfully,*** * ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We received the member's request for a refundWe're concerned about the contacts the member stated she's made and a resolution was not madeBased on the dates the member states she's been in communication with Weight Watchers, our Corporate Affairs Group would have received this escalation for the
member's request.Due to the code has not been used to setup her Monthly Pass, we will issue a check for $of which will be process and can take up to two to four weeks to receiveThe check will be mailed to the address Revdex.com has providedWe will also notify the member via their email of the resolution.Please let us know if you have further questionsHave a wonderful day! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I do think that representatives should clearly state next stepsThis representative explicitly stated that she would go back to her manager and get back with meShe then asked if that was okThe follstep did not occur This resolution is as close as I will get to a satisfactory resultI will not, however, personally do business with this company in the future.
Sincerely,
*** ***

Weight Watchers received the member's request for a refundWe're sorry to hear about the member's experienceOur terms and conditions are very descriptive upon member siand cancellationWeight Watchers does not have the ability to monitor a member's subscription nor their financial
information which is an indicator their account is still being chargedWe have already applied a three-month refundWe will apply another three months courtesy refund which is the maximum any member receives due to member responsibility. Please let us know if you have further questionsHave a wonderful day! SincerelyFlo G***Corporate Affairs

We received the member's request for an additional refundWe made an attempt to contact member to review some additional information in regards to her achievementUpon the member's contact, we can determine an additional refund.Please feel free to have the member contact our Corporate Affairs Group at *** for assistance.We thank you again for contacting Weight WatchersHave a great day! Sincerely,Flo G***Corporate Affairs

We left the member a voicemail today to contact Corporate AffairsHe called back and we were able to discuss the situation with him and gave him the maximum refund of months, $269.70, on his wife's membership. Sincerely,*** **Corporate AffairsWeight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
In reference to complaint ID ***: I called my bank and discovered there is a credit of which in addition to the manual check I received in the amount of equals the bucks I was promised.*** is still guilty of deceptive practices, via the cancellation button on their web site which does absolutely nothing to cancel any given membership, but I will make that a separate complaint.I find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We received the member's request for a refundWe apologize about the member's experience when attempting to cancel their accountCorporate Affairs has issued a refund for $to the member's card on file. Again, we apologize for the inconveniencePlease let us know if you need further
assistance. Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This does not satisfy my complaint that an attempt to cancel this account FOUR TIMES online yet continued to be charged two more months I did read the terms and conditions and take serious offense to the allegation that I did not It also does not explain why my card continued to be charged after the expiration date AND four attempts to cancel.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We received the member's request for a refundIn researching the member's cancellation date request on 1/**/2016, the member's usage was from 12/**/through 1/**/Based on Terms and Conditions, Weight Watchers does not prorate refundsThe new charge of $was due to our day pre-billing
of which a refund has been issuedBecause we value our members, we will issue a courtesy refund for $back to the member's card.Please let us know if you have further questionsHave a great day! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** I just spoke with Nicki at corporate headquarters in NY and the situation has been resolved to my satisfaction Nicki was extremely professional and helpful. Thank you so much for your assistance.*** ***