Coover Trucking, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear ***We regret the delay in you getting your refundAfter reviewing your account it appears there never was a request issued for the refund via checkInstead, as a refund check can take from to business weeks, for you to receive it quicker, the refund was issued via the credit card
that was originally billedThat refund did not go through as you had cancelled that cardYesterday a representative spoke with you and your credit card information was updatedThe five month refund of $has been issued to the new card and you should see it on there in three to five business daysYour Weight Watchers account is cancelled.Sincerely,Nikki C.Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Weight watcher employees stated that I wouldn't be charged for reaching my lifetime goal weightThe corporate company should be held liable for claims their employees make.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I was unable to call back due to the holiday but will do so on Friday or MondayThank you for your help
Sincerely,
*** ***

I left a voicemail for ** *** to contact our Corporate Affairs groupWe will apologize the account was not cancelled when she originally emailed on 1/**/Will explain why she was billed on 1/**/and explain we have credited that charge back to her credit cardShe will see it on there in
to business days.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

Thank you for contacting Weight Watchers.First and foremost, I would like to extend my apologies for your poor customer service This is not how we want any member to experience Weight Watchers, especially a loyal member.We would be happy to assist with our accounts/refunds Please
contact our WW Corporate Affairs department We are available 7am - 6pm CSTMonday - Friday.I will also ask someone from this department to contact you directly.Best regards,Lori G***Weight Watchers Corporate Affairs Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Weight Watchers contacted me directly and offered a refund
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Weight Watchers contacted me directly and offered a refund
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response I received from Weight Watchers when I called to register my complaint was an offer for THREE months refundThe response to the Revdex.com referenced a refund of SIX monthsI will accept a refund of six months if it is the only option, but their original response was to refund half that amount.I have yet to receive any refund at all (was told it would be mailed by ***)If it has already been mailed I would like some kind of tracking information on that check, and will expect an additional three months' refund to be forthcoming with its own tracking informationIf it has not been mailed yet, I will accept a single check for six months refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter will be considered as resolved, once I receive the announced settlement on my account
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We received the member's complaint in regards to still receiving emailsWe apologize as it appears his email may be attached to other Marketing CampaignsWe have made sure he was unsubscribedWe've forwarded to another Support Team to assist in making sure emails are ceased.We apologize for the
inconvenienceHave a wonderful day! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have received the refund and would like to close the caseI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I had the circumstances of *** ***'s promotion entry reviewed and found this entry should not have been deniedWe have reversed the denial and she is now approved to receive the gift cardI have spoken with her and apologized for the mistake.Sincerely,Nikki C.Corporate AffairsWeight Watchers
international, Inc

I left the member a voicemail to contact me in Corporate Affairs so I can clear up the confusion and set her account up correctly so she has all her historyI told her I can be the main contact for her so she does not have to repeat her story over and over. Sincerely,Nikki C.Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI greatly appreciate this prompt resolution
Sincerely,
*** ***

I left a voicemail for *** *** to contact our Resolution DepartmentWe will explain the reason for the cancellation fee and explain as a courtesy it has been refundedWe will let her know when she can expect to see that refundSincerely, Nikki SrMember Support Specialist Weight Watchers
International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
One attempt was made by leaving me a voicemail with a telephone number. I attempted to call the number several times only to be put on hold for several minutes with no answer or response.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Spoke with member directly where she stated the refund has been applied to her cardWe apologized for the inconvenience and let the member we extended her Online program at no costPlease let us know if you have further questions. Sincerely,*** ***Corporate Affairs